Each one of these mini-incidents contains a small but useful piece of information information that is almost always lost. Most user problems don't generate any sort of report that is passed back to the developers; they are short-lived episodes that are not recorded anywhere. A 'report' could be a simple as a one-click 'I've just experienced a problem' button, or semi-structured text allowing users to say 'how can I put a UK phone number into this form which only accepts US formats?'
{"title":"I'd like to complain about this software...","authors":"David M. Nichols","doi":"10.1145/967199.967213","DOIUrl":"https://doi.org/10.1145/967199.967213","url":null,"abstract":"Each one of these mini-incidents contains a small but useful piece of information information that is almost always lost. Most user problems don't generate any sort of report that is passed back to the developers; they are short-lived episodes that are not recorded anywhere. A 'report' could be a simple as a one-click 'I've just experienced a problem' button, or semi-structured text allowing users to say 'how can I put a UK phone number into this form which only accepts US formats?'","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"93 1","pages":"12 - 12"},"PeriodicalIF":0.0,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82116736","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The following is a summary of challenges for ubiquitous computing in the home that Edwards and Grinter first published in the Proceedings of Ubicomp 2001. The past few years have seen an explosion of interconnected technologies in the home. For example, Jupiter Research predicts that 28 million US households will have a home network by 2006. Devices on the home data network are typically connected to allow printer and file sharing, and to facilitate multiple broadband users. Further, paralleling this increase in the number of interconnected data-centric devices is a corresponding increase in the complexity of the home audio/visual "network." We use the term "network" here because many home entertainment systems consist of multiple components, typically connected through analog and digital cables, and controlled through a number of remotes often equal to the number of components. Increasingly, these data-centric and media-centric networks are beginning to overlap, as users want to share content across both types of devices. The complexity of the home network already presents great hurdles for current users, even including many technophilic "early adopters." These problems will only get worse as the number and types of interconnected devices in the home grow. The HCI community must address a number of challenges before these technologies will become, as Mark Weiser termed it, calming, rather than an infuriating morass of incompatibility and opaque functionality. These challenges are not purely technical. Rather, they raise cross-cutting issues in the technical, social, and design domains. For example, consider the tangle of cabling that lurks behind most home stereo installations. As confusing and opaque as this is, the move to wireless interconnec-tions between components has the potential to make usability even worse. When physical connections are present, you know what's connected to what (even if you may have difficult tracing a particular cable), and further , what can be connected to what. A system with physical connections is also relatively stable; bar kicking loose a connector, I know that the system will stay in the same configuration as when I last touched it. This is not the case when wireless technologies are used: connections are "invisible," interconnectivity can potentially change without any apparent indication of the change, and "debugging" a problem is not as simple as following a cable. Paradoxically, while it is the "invisi-bility" of wireless connections that make them appealing , it is this same invisibility that brings a new host of …
{"title":"Smart homes or homes that smart?","authors":"G. Abowd, Keith W. Edwards, Beki Grinter","doi":"10.1145/967199.967215","DOIUrl":"https://doi.org/10.1145/967199.967215","url":null,"abstract":"The following is a summary of challenges for ubiquitous computing in the home that Edwards and Grinter first published in the Proceedings of Ubicomp 2001. The past few years have seen an explosion of interconnected technologies in the home. For example, Jupiter Research predicts that 28 million US households will have a home network by 2006. Devices on the home data network are typically connected to allow printer and file sharing, and to facilitate multiple broadband users. Further, paralleling this increase in the number of interconnected data-centric devices is a corresponding increase in the complexity of the home audio/visual \"network.\" We use the term \"network\" here because many home entertainment systems consist of multiple components, typically connected through analog and digital cables, and controlled through a number of remotes often equal to the number of components. Increasingly, these data-centric and media-centric networks are beginning to overlap, as users want to share content across both types of devices. The complexity of the home network already presents great hurdles for current users, even including many technophilic \"early adopters.\" These problems will only get worse as the number and types of interconnected devices in the home grow. The HCI community must address a number of challenges before these technologies will become, as Mark Weiser termed it, calming, rather than an infuriating morass of incompatibility and opaque functionality. These challenges are not purely technical. Rather, they raise cross-cutting issues in the technical, social, and design domains. For example, consider the tangle of cabling that lurks behind most home stereo installations. As confusing and opaque as this is, the move to wireless interconnec-tions between components has the potential to make usability even worse. When physical connections are present, you know what's connected to what (even if you may have difficult tracing a particular cable), and further , what can be connected to what. A system with physical connections is also relatively stable; bar kicking loose a connector, I know that the system will stay in the same configuration as when I last touched it. This is not the case when wireless technologies are used: connections are \"invisible,\" interconnectivity can potentially change without any apparent indication of the change, and \"debugging\" a problem is not as simple as following a cable. Paradoxically, while it is the \"invisi-bility\" of wireless connections that make them appealing , it is this same invisibility that brings a new host of …","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"27 1","pages":"13 - 13"},"PeriodicalIF":0.0,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89415105","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Session details: From the editor","authors":"","doi":"10.1145/3263515","DOIUrl":"https://doi.org/10.1145/3263515","url":null,"abstract":"","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"7 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75229029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
March/April 2003 8 Kevin Mullet and Darrell Sano's Designing Visual Interfaces includes a very enlightening chapter on elegance and simplicity, describing the basic principles as unity a minimal set of intimately related parts with a clear contribution to a common goal; refinement removal of elements that do not contribute to the task of communication; and fitness suitability to a particular purpose through avenues that are desirable in their own right.
Kevin Mullet和Darrell Sano的《设计视觉界面》中有一个非常有启发性的章节是关于优雅和简单性的，他们将基本原则描述为一个统一的最小的密切相关的部分集合，为一个共同的目标做出了明确的贡献;细化:去除对沟通任务没有帮助的元素;以及对特定目的的适应性通过它们自己的权利是可取的。
{"title":"Elegance, simplicity, flexibility and change","authors":"W. Hudson","doi":"10.1145/967199.967211","DOIUrl":"https://doi.org/10.1145/967199.967211","url":null,"abstract":"March/April 2003 8 Kevin Mullet and Darrell Sano's Designing Visual Interfaces includes a very enlightening chapter on elegance and simplicity, describing the basic principles as unity a minimal set of intimately related parts with a clear contribution to a common goal; refinement removal of elements that do not contribute to the task of communication; and fitness suitability to a particular purpose through avenues that are desirable in their own right.","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"25 1","pages":"8 - 8"},"PeriodicalIF":0.0,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76845996","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
I have an electric water-kettle with a little red light on it. The interaction design is enough to make your hair curl; the light goes on when the kettle is plugged in and it goes off when you press the switch to boil the water. Straight away there are problems because the kettle is using one light for three states; off, on and not-plugged-in-you-git. Furthermore, the two states that are furthest apart in terms of what the user wants are the two states that are represented with the light off. Namely the state of; 'kettle is on, heating up and everything is just fine, you will be drinking hot coffee in just a few minutes', and the state of; 'kettle doesn't even have any power you idiot, it will be ages before it starts boiling because that will never happen. In about ten minutes you will wonder why you are not drinking a cup of hot coffee and then you'll figure it out'. I also used to have a toaster that solved the 'not-plugged-in-you-git' problem by not keeping the toast-in handle down when there was no power. You put a slice of bread in, pressed the handle down, the toast holder slides down into the machine, you let go and instead of staying in there the bread just popped up straight away. There can be problems with misinterpretation of this, I have watched visitors to the house repeatedly banging away at the handle to press the bread down thinking that the toaster was a bit old and didn't stay down properly. Understandable they didn't immediately think to check the power supply. Computers too have on/off indicators. Sometimes they are a simple red LED, but sometimes they are more involved. There are good designs and bad designs. Early Sun computers, (and I mean early here; pre-IBM PC, when Perq was just a gleam in Sun's eye) had an awful design. A Sun workstation in that time was an industrial-strength collection of grey units connected by thick, coiled cables. The on/ off indicator was a row of red LEDs next to the power socket on the back of the system box. To show that the computer had power these LEDs would be flashed in sequence from left to right and then again from right to left, the effect was of a little bright red dot zipping from side to side continually. Some …
{"title":"Is it on?","authors":"Lon Barfield","doi":"10.1145/967199.967220","DOIUrl":"https://doi.org/10.1145/967199.967220","url":null,"abstract":"I have an electric water-kettle with a little red light on it. The interaction design is enough to make your hair curl; the light goes on when the kettle is plugged in and it goes off when you press the switch to boil the water. Straight away there are problems because the kettle is using one light for three states; off, on and not-plugged-in-you-git. Furthermore, the two states that are furthest apart in terms of what the user wants are the two states that are represented with the light off. Namely the state of; 'kettle is on, heating up and everything is just fine, you will be drinking hot coffee in just a few minutes', and the state of; 'kettle doesn't even have any power you idiot, it will be ages before it starts boiling because that will never happen. In about ten minutes you will wonder why you are not drinking a cup of hot coffee and then you'll figure it out'. I also used to have a toaster that solved the 'not-plugged-in-you-git' problem by not keeping the toast-in handle down when there was no power. You put a slice of bread in, pressed the handle down, the toast holder slides down into the machine, you let go and instead of staying in there the bread just popped up straight away. There can be problems with misinterpretation of this, I have watched visitors to the house repeatedly banging away at the handle to press the bread down thinking that the toaster was a bit old and didn't stay down properly. Understandable they didn't immediately think to check the power supply. Computers too have on/off indicators. Sometimes they are a simple red LED, but sometimes they are more involved. There are good designs and bad designs. Early Sun computers, (and I mean early here; pre-IBM PC, when Perq was just a gleam in Sun's eye) had an awful design. A Sun workstation in that time was an industrial-strength collection of grey units connected by thick, coiled cables. The on/ off indicator was a row of red LEDs next to the power socket on the back of the system box. To show that the computer had power these LEDs would be flashed in sequence from left to right and then again from right to left, the effect was of a little bright red dot zipping from side to side continually. Some …","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"12 1","pages":"19 - 19"},"PeriodicalIF":0.0,"publicationDate":"2003-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83542206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Like death and taxes, bad usability affects us all. In a way, it is comforting to know even one of the richest people in Britain, the Duchess of Devonshire, has trouble with Television remote controls. In her book (“Counting My Chickens”, Farrar Straus & Giroux), she writes: “There are so many tiny rubbery squares ... I go to Bakewell & buy a lot of sticking plasters to cover the unwanted buttons...Oh for a telly of yesteryear”. Bad CHI must be a big problem if even the rich can't escape it.
就像死亡和税收一样，糟糕的可用性影响着我们所有人。在某种程度上，知道即使是英国最富有的人之一——德文郡公爵夫人(Duchess of Devonshire)——也不会使用电视遥控器，这让人感到欣慰。在她的书(《数小鸡》，Farrar Straus & Giroux出版)中，她写道:“有这么多小的橡胶方块……我去贝克威尔买了很多贴膏来盖住不需要的纽扣……哦，为了一台过去的电视机。”如果连富人都逃不掉，坏气肯定是个大问题。
{"title":"Public displays of CHI","authors":"Matt Jones","doi":"10.1145/601798.601812","DOIUrl":"https://doi.org/10.1145/601798.601812","url":null,"abstract":"Like death and taxes, bad usability affects us all. In a way, it is comforting to know even one of the richest people in Britain, the Duchess of Devonshire, has trouble with Television remote controls. In her book (“Counting My Chickens”, Farrar Straus & Giroux), she writes: “There are so many tiny rubbery squares ... I go to Bakewell & buy a lot of sticking plasters to cover the unwanted buttons...Oh for a telly of yesteryear”. Bad CHI must be a big problem if even the rich can't escape it.","PeriodicalId":7070,"journal":{"name":"ACM Sigchi Bulletin","volume":"66 1","pages":"9 - 9"},"PeriodicalIF":0.0,"publicationDate":"2003-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88620261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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