Technostress is a phenomenon that needs to be seen as a process rather than a result. This requires the adaptation of measurement tools accordingly. Legal professionals are particularly exposed to technostress. This paper presents the validation of the TSI-II, an updated and bilingual version of the Techno-Stressors Index (TSI). This updated instrument was tested (French-n = 35; English-n = 30) and then retested (Overall-n = 4482; FR-n1 = 544; ENG-n2 = 3938) in both languages among Canadian legal professionals. Using the TSI-II, this paper proposes a second-order formative model of techno-distress, including seven techno-stressors, which captures the recent developments associated with the evolution of the technostress literature. Following the best practices for scale development, TSI-II presents excellent properties and is a good predictor of perceived stress among legal professionals. This validation aligns with developments in technostress literature, namely, the conceptual evolution of techno-distress as a component of the technostress process.
This study is a comprehensive retrospective bibliometric and topic modelling analysis of customer engagement within the metaverse. We carefully investigated a sample of 409 articles extracted from the Scopus database and used in this analysis. The aim was to explore the evolution, current state, and emerging trends in this rapidly evolving field. Utilizing advanced bibliometric tools including Biblioshiny and ScientoPy, alongside network visualisation software VOSviewer, we systematically mapped the intellectual landscape, identifying key publications, authors, and institutions that have significantly contributed to the discourse. Furthermore, through machine learning-based Latent Dirichlet Allocation (LDA) analysis, we dissected the thematic structure of the literature, revealing the predominant topics and their interrelations. Our findings highlighted the dynamic nature of customer engagement strategies in the metaverse, emphasizing Design of Immersive Platforms, Personalisation & Customization, and the Interaction & Participation implications of virtual interactions. This study not only synthesizes existing knowledge but also uncovers gaps in the literature, suggesting directions for future research. By providing a holistic view of the domain, this research serves as a valuable resource for academics, practitioners, and policymakers interested in the intersection of customer engagement and virtual environments.