Abstrak Kajian ini bertujuan untuk meningkatkan pemahaman, persepsi dan skill santri, melalui kegiatan pemberdayaan dengan pendidikan khatil qur’an. PAR (participatory Action Research) digunakan sebagai basis metode kegiatan, yakni memanfaatkan tehnik-tehnik PAR yang mengacu pada langkah-langkah dari model PAR University of Cambridge. Hasil yang diperoleh, terdapat perubahan, pemahaman dan persepsi positif santri terhadap khatil qur’an, dan kondisi seperti menjadi dasar bagi penguatan karakater dan pengembangan skill santri dalam khatil qur’an melalui proses pembelajaran. Kata Kunci : Pemberdayaan,Karakter, skill, khatil qur’an.
{"title":"PEMBERDAYAN KARAKTER DAN PENGEMBANGAN SKILL SANTRI MELALUI PENDIDIKAN KHATIL QUR,AN","authors":"Ginda Ginda","doi":"10.24014/jmm.v5i1.10011","DOIUrl":"https://doi.org/10.24014/jmm.v5i1.10011","url":null,"abstract":"Abstrak Kajian ini bertujuan untuk meningkatkan pemahaman, persepsi dan skill santri, melalui kegiatan pemberdayaan dengan pendidikan khatil qur’an. PAR (participatory Action Research) digunakan sebagai basis metode kegiatan, yakni memanfaatkan tehnik-tehnik PAR yang mengacu pada langkah-langkah dari model PAR University of Cambridge. Hasil yang diperoleh, terdapat perubahan, pemahaman dan persepsi positif santri terhadap khatil qur’an, dan kondisi seperti menjadi dasar bagi penguatan karakater dan pengembangan skill santri dalam khatil qur’an melalui proses pembelajaran. Kata Kunci : Pemberdayaan,Karakter, skill, khatil qur’an.","PeriodicalId":88012,"journal":{"name":"Journal of multimedia","volume":"5 1","pages":"1"},"PeriodicalIF":0.0,"publicationDate":"2020-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47345276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
PT Telkom Indonesia is one of the best SOE companies in Indonesia. One of the efforts made by Telkom is to always become a good corporate that they have experienced and knowledgeable human resource. This research aimed to determine the effects of knowledge sharing on employee performance with teamwork as a moderator in PT Telkom Indonesia division of regional II Jabodetabek. The research method used in this research was quantitative with multiple linear regression analysis. The basic theory used in this research is the basis theory of knowledge sharing and teamwork. The population in this study was Regional II employees of PT Telkom Indonesia that have 95 respondents as the total of respondent in this research. The sampling technique type used non-probability sampling with using convenience sampling. In this research the method was using multiple linear regression analysis methods and hypothesis testing (T test, F test, and coefficient of determination) using application called SPSS 20 for windows. The research results in this study revealed that there is a positive impact and significant relationship between knowledge sharing on employee performance partially; while from simultaneously of knowledge sharing on employee performance with teamwork as a moderator also has a positive relationship and significant effect. Conclusion from this study showed that teamwork variable moderates the relationship between knowledge sharing on employee performance in Regional II PT Telkom Indonesia.
印尼电信是印尼最好的国有企业之一。Telkom所做的努力之一是始终成为一家拥有丰富经验和知识的人力资源的优秀企业。本研究旨在确定知识共享对员工绩效的影响，团队合作是PT Telkom Indonesia分部第二区域Jabodetabek的主持人。本研究采用多元线性回归分析的定量研究方法。本研究所使用的基本理论是知识共享和团队合作的基础理论。本研究中的人群是PT Telkom Indonesia的Regional II员工，共有95名受访者作为本研究的受访者。采样技术类型采用非概率采样，使用方便采样。在本研究中，该方法使用多元线性回归分析方法和假设检验（T检验、F检验和决定系数），并使用SPSS 20 for windows应用程序。本研究的研究结果表明，知识共享对员工绩效有一定的正向影响和显著关系；而从知识共享对员工绩效的同时，团队合作作为调节因素也具有积极的关系和显著的影响。本研究的结论表明，团队合作变量调节了知识共享与印尼第二地区PT Telkom员工绩效之间的关系。
{"title":"The effect of knowledge sharing toward employee performance with teamwork as the moderator at PT Telkom Indonesia division of regional II Jabodetabek","authors":"Putri Ananda Nadilla","doi":"10.28932/jmm.v20i1.2515","DOIUrl":"https://doi.org/10.28932/jmm.v20i1.2515","url":null,"abstract":"PT Telkom Indonesia is one of the best SOE companies in Indonesia. One of the efforts made by Telkom is to always become a good corporate that they have experienced and knowledgeable human resource. This research aimed to determine the effects of knowledge sharing on employee performance with teamwork as a moderator in PT Telkom Indonesia division of regional II Jabodetabek. The research method used in this research was quantitative with multiple linear regression analysis. The basic theory used in this research is the basis theory of knowledge sharing and teamwork. The population in this study was Regional II employees of PT Telkom Indonesia that have 95 respondents as the total of respondent in this research. The sampling technique type used non-probability sampling with using convenience sampling. In this research the method was using multiple linear regression analysis methods and hypothesis testing (T test, F test, and coefficient of determination) using application called SPSS 20 for windows. The research results in this study revealed that there is a positive impact and significant relationship between knowledge sharing on employee performance partially; while from simultaneously of knowledge sharing on employee performance with teamwork as a moderator also has a positive relationship and significant effect. Conclusion from this study showed that teamwork variable moderates the relationship between knowledge sharing on employee performance in Regional II PT Telkom Indonesia.","PeriodicalId":88012,"journal":{"name":"Journal of multimedia","volume":"20 1","pages":"1-12"},"PeriodicalIF":0.0,"publicationDate":"2020-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47034607","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mahasiswa Pengembangan Masyarakat Islam yang berperan sesuai dengan tujuan pendirian Jurusan Pengembangan Masyrakat Islam, berupaya melakukan kegiatan-kegiatan pengembangan keilmuan melalui rumah kreatifitas mahasiswa ICD (Islamic Community Development), salah satunya dengan mendirikan Laboraturium Sosial Keagamaan di Nagari Parambahan Kecamatan Lima Kaum Kab. Tanah Datar, dasar pendirian laboraturium di maksud untuk menaplikasikan keilmuan yang berdasarkan KKNI terutama dalam bidang pengembangan Kegiatan kemasyarakatan. Konstribusi mahasiswa PMI dalam kegiatan sangat didukung oleh pemerintahan nagari. Hasil keterlibatan dimaksud akan dimonitoring dan di evaluasi. Untuk mengukur keberhasilan pendirian laboraturium sosial keagamaan beserta program dan kegaitan yang dilaksanakan penelitian tentang hal dimaksud. Metode yang di pakai dalam penelitian ini adalah metode penelitian Kualitatif, dengan tujuan penelitian adalah mengetahui konstribusi pendirian Laboraturium Sosial Keagamaan oleh Mahasiswa PMI di Kenagarian Parambahan. Dengan urgensi penelitian dilihat dari manfaat teoritis dan praktis, manfaat teoritis yakni mengetahui konstribusi mahasiswa PMI terhadap pengembangan Laboraturium Sosial Keagamaan. Dan meninjua perkembangan kehidupan beragama dan sosial di nagari Parambahan. Sedangkan manfaat praktisnya adalah memberikan sumbangan pemikiran kepada Pemerintah Nagari dalam pengambilan kebijakkan bidang Sosial keagamaan, serta peningkatan kopetensi terhadap perumusan kegiatan-kegiatan sosial keagamaan bagi pengembangan keilmuan mahasiswa PMI.Kata Kunci: Mahasiswa, Laboraturium sosial keagamaan, nagari Parambahan
{"title":"KONSTRIBUSI MAHASISWA JURUSAN PENGEMBANGAN MASYARAKAT ISLAM (PMI) DI NAGARI PARAMBAHAN KECAMATAN KAUM KAB. TANAH DATAR","authors":"Irwandi Ibenk","doi":"10.24014/jmm.v5i1.9424","DOIUrl":"https://doi.org/10.24014/jmm.v5i1.9424","url":null,"abstract":"Mahasiswa Pengembangan Masyarakat Islam yang berperan sesuai dengan tujuan pendirian Jurusan Pengembangan Masyrakat Islam, berupaya melakukan kegiatan-kegiatan pengembangan keilmuan melalui rumah kreatifitas mahasiswa ICD (Islamic Community Development), salah satunya dengan mendirikan Laboraturium Sosial Keagamaan di Nagari Parambahan Kecamatan Lima Kaum Kab. Tanah Datar, dasar pendirian laboraturium di maksud untuk menaplikasikan keilmuan yang berdasarkan KKNI terutama dalam bidang pengembangan Kegiatan kemasyarakatan. Konstribusi mahasiswa PMI dalam kegiatan sangat didukung oleh pemerintahan nagari. Hasil keterlibatan dimaksud akan dimonitoring dan di evaluasi. Untuk mengukur keberhasilan pendirian laboraturium sosial keagamaan beserta program dan kegaitan yang dilaksanakan penelitian tentang hal dimaksud. Metode yang di pakai dalam penelitian ini adalah metode penelitian Kualitatif, dengan tujuan penelitian adalah mengetahui konstribusi pendirian Laboraturium Sosial Keagamaan oleh Mahasiswa PMI di Kenagarian Parambahan. Dengan urgensi penelitian dilihat dari manfaat teoritis dan praktis, manfaat teoritis yakni mengetahui konstribusi mahasiswa PMI terhadap pengembangan Laboraturium Sosial Keagamaan. Dan meninjua perkembangan kehidupan beragama dan sosial di nagari Parambahan. Sedangkan manfaat praktisnya adalah memberikan sumbangan pemikiran kepada Pemerintah Nagari dalam pengambilan kebijakkan bidang Sosial keagamaan, serta peningkatan kopetensi terhadap perumusan kegiatan-kegiatan sosial keagamaan bagi pengembangan keilmuan mahasiswa PMI.Kata Kunci: Mahasiswa, Laboraturium sosial keagamaan, nagari Parambahan","PeriodicalId":88012,"journal":{"name":"Journal of multimedia","volume":"5 1","pages":"19"},"PeriodicalIF":0.0,"publicationDate":"2020-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41817446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tata kelola perusahaan selalu menjadi isu penting bagi para investor, praktisi dan para pembuat peraturan. Hal ini karena tata kelola perusahaan memiliki dampak yang signifikan terhadap perekonomian dan memiliki peran penting selama perusahaan tersebut beroperasi. Penelitian ini bertujuan untuk mengatahui pengaruh karakteristik Dewan terhadap biaya utang. Jumlah sampel dalam penelitian ini sebanyak 777 observasi perusahaan non keuangan. Metode analisis data menggunakan analisis regresi berganda. Pengolahan data dilakukan dengan menggunakan program STATA Versi 12. Hasil penelitian menunjukkan bahwa ukuran Dewan berpengaruh signifikan terhadap biaya utang, tetapi Dewan perempuan dan Komisaris Independen tidak berasosiasi terhadap biaya utang.
对于投资者、从业者和统治者来说，企业办学始终是一个重要问题。这是因为公司治理对经济有着重大影响，只要它运作起来，就会发挥重要作用。本研究的目的是了解安理会的特点对债务成本的影响。本研究中的样本数量为777个非金融企业观察结果。数据分析方法采用二次回归分析。数据处理使用STATA Version 12程序完成。研究表明，理事会的规模对债务成本有重大影响，但妇女理事会和独立专员与债务成本无关。
{"title":"Board characteristics and cost of debt: Evidence from Indonesia","authors":"Stefany Stefany, J. Joni","doi":"10.28932/jmm.v19i2.2295","DOIUrl":"https://doi.org/10.28932/jmm.v19i2.2295","url":null,"abstract":"Tata kelola perusahaan selalu menjadi isu penting bagi para investor, praktisi dan \u0000para pembuat peraturan. Hal ini karena tata kelola perusahaan memiliki dampak yang \u0000signifikan terhadap perekonomian dan memiliki peran penting selama perusahaan \u0000tersebut beroperasi. Penelitian ini bertujuan untuk mengatahui pengaruh karakteristik \u0000Dewan terhadap biaya utang. Jumlah sampel dalam penelitian ini sebanyak 777 \u0000observasi perusahaan non keuangan. Metode analisis data menggunakan analisis \u0000regresi berganda. Pengolahan data dilakukan dengan menggunakan program STATA \u0000Versi 12. Hasil penelitian menunjukkan bahwa ukuran Dewan berpengaruh signifikan \u0000terhadap biaya utang, tetapi Dewan perempuan dan Komisaris Independen tidak \u0000berasosiasi terhadap biaya utang.","PeriodicalId":88012,"journal":{"name":"Journal of multimedia","volume":"19 1","pages":"141-150"},"PeriodicalIF":0.0,"publicationDate":"2020-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47690875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article determines the factor that influences bank efficiency after mergers and acquisitions. The efficiency calculation uses Data Envelopment Analysis (DEA) approach. To test the factors, we use cross-section method in the first three years after mergers and acquisitions. The studies are analyzing the impact of identical factors with bank characteristics such as governance, credit risk, capital adequacy, and loan intensity on bank efficiency, herewith total assets as a control variable. The result shows that governance and credit risk have no significant effect on bank efficiency after mergers and acquisitions. Capital adequacy has a positive and significant effect on bank efficiency in the first three years after mergers and acquisitions. Loan intensity has a positive and significant effect on bank efficiency in the second and third years.
{"title":"Analisis efisiensi industri perbankan Indonesia setelah merger dan akuisisi: Pendekatan data envelopment analysis","authors":"Yoshua Harbyanto Sipangkar, Estro Dariatno Sihaloho","doi":"10.28932/jmm.v19i2.2428","DOIUrl":"https://doi.org/10.28932/jmm.v19i2.2428","url":null,"abstract":"This article determines the factor that influences bank efficiency after mergers and acquisitions. The efficiency calculation uses Data Envelopment Analysis (DEA) approach. To test the factors, we use cross-section method in the first three years after mergers and acquisitions. The studies are analyzing the impact of identical factors with bank characteristics such as governance, credit risk, capital adequacy, and loan intensity on bank efficiency, herewith total assets as a control variable. The result shows that governance and credit risk have no significant effect on bank efficiency after mergers and acquisitions. Capital adequacy has a positive and significant effect on bank efficiency in the first three years after mergers and acquisitions. Loan intensity has a positive and significant effect on bank efficiency in the second and third years.","PeriodicalId":88012,"journal":{"name":"Journal of multimedia","volume":"19 1","pages":"159-168"},"PeriodicalIF":0.0,"publicationDate":"2020-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48340448","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The need to process the rate of information more and more quickly, forcing companies to continue on innovate in the field of information technology and devices. A large wave flow and information flow must be immediately processed and used by the company to be able to maintain and improve its business performance. This article will focus on the discussion of the success of the giant online retail companies and how information technology supports its success and existence. Information technology is also the reason why conventional retail is unable to compete with online retail or ecommerce. Information technology is a catalyst for complementary change, which triggers new innovations that complement each other in business processes, such as finding new ways to reach customers, and new ways to communicate with suppliers and consumers. In other words, information technology has helped build the business strategy of global retail players in developing their business strategies. Likewise what happens in the global retail industry, they will continuously evolve to follow developments in Industry 4.0 and Society 5.0. This 4.0-era global retail company is a pioneer that utilizes the industrial revolution and builds its own dynasty in new retail models introduced by the global retail industry.
{"title":"The information technology industrial revolution and its role in building business strategy of global retail","authors":"Lena Ellitan","doi":"10.28932/jmm.v19i2.2408","DOIUrl":"https://doi.org/10.28932/jmm.v19i2.2408","url":null,"abstract":"The need to process the rate of information more and more quickly, forcing companies to continue on innovate in the field of information technology and devices. A large wave flow and information flow must be immediately processed and used by the company to be able to maintain and improve its business performance. This article will focus on the discussion of the success of the giant online retail companies and how information technology supports its success and existence. Information technology is also the reason why conventional retail is unable to compete with online retail or ecommerce. Information technology is a catalyst for complementary change, which triggers new innovations that complement each other in business processes, such as finding new ways to reach customers, and new ways to communicate with suppliers and consumers. In other words, information technology has helped build the business strategy of global retail players in developing their business strategies. Likewise what happens in the global retail industry, they will continuously evolve to follow developments in Industry 4.0 and Society 5.0. This 4.0-era global retail company is a pioneer that utilizes the industrial revolution and builds its own dynasty in new retail models introduced by the global retail industry.","PeriodicalId":88012,"journal":{"name":"Journal of multimedia","volume":"19 1","pages":"151-158"},"PeriodicalIF":0.0,"publicationDate":"2020-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41507964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to determine whether digital banking services affect banking customer satisfaction. In accordance with previous research contained there are six measurements of digital banking services that affect of banking customer satisfaction, namely comfort, functional quality, employee customer involvement, quality of digital banking services, brand/ trust, and digital banking innovation (Mbama & Ezepue, 2018). The data analysis technique used is quantitative verification analysis. The data used are primary data where the questionnaire was distributed to respondents using digital banking services of PT Bank Central Asia, Tbk. (Bank BCA). For the hypothesis, multiple regression analysis is tested. Before testing the data instrument testing and classical assumption tests are performed. In total 136 respondents, the results of this study indicate that comfort, functional quality, quality of digital banking services, brand/ trust, employee customer involvement, and digital banking innovation significantly influence customer satisfaction performance at Bank BCA. But partially, showing comfort, the quality of digital banking services, and brand/ trust does not affect the performance of banking customer satisfaction. Whereas functional quality, employee customer involvement, and digital banking innovation influence the performance of banking customer satisfaction.
本研究旨在确定数字银行服务是否会影响银行客户满意度。根据之前的研究，影响银行客户满意度的数字银行服务有六种测量方法，即舒适度、功能质量、员工客户参与度、数字银行服务质量、品牌/信任和数字银行创新(Mbama & Ezepue, 2018)。使用的数据分析技术是定量验证分析。使用的数据是原始数据，其中调查问卷分发给使用PT Bank Central Asia, Tbk数字银行服务的受访者。银行(BCA)。对假设进行多元回归分析检验。在测试数据之前，进行仪器测试和经典假设测试。在136名受访者中，本研究的结果表明，舒适度、功能质量、数字银行服务质量、品牌/信任、员工客户参与和数字银行创新显著影响BCA银行的客户满意度绩效。但在一定程度上，显示舒适度、数字银行服务质量和品牌/信任对银行客户满意度的表现没有影响。而职能质量、员工客户参与和数字银行创新影响银行客户满意度的表现。
{"title":"Pengaruh layanan perbankan digital pada kepuasan nasabah perbankan","authors":"Lilis Susilawaty, N. Nicola","doi":"10.28932/jmm.v19i2.2478","DOIUrl":"https://doi.org/10.28932/jmm.v19i2.2478","url":null,"abstract":"This study aims to determine whether digital banking services affect banking customer satisfaction. In accordance with previous research contained there are six measurements of digital banking services that affect of banking customer satisfaction, namely comfort, functional quality, employee customer involvement, quality of digital banking services, brand/ trust, and digital banking innovation (Mbama & Ezepue, 2018). The data analysis technique used is quantitative verification analysis. The data used are primary data where the questionnaire was distributed to respondents using digital banking services of PT Bank Central Asia, Tbk. (Bank BCA). For the hypothesis, multiple regression analysis is tested. Before testing the data instrument testing and classical assumption tests are performed. In total 136 respondents, the results of this study indicate that comfort, functional quality, quality of digital banking services, brand/ trust, employee customer involvement, and digital banking innovation significantly influence customer satisfaction performance at Bank BCA. But partially, showing comfort, the quality of digital banking services, and brand/ trust does not affect the performance of banking customer satisfaction. Whereas functional quality, employee customer involvement, and digital banking innovation influence the performance of banking customer satisfaction.","PeriodicalId":88012,"journal":{"name":"Journal of multimedia","volume":"05 1","pages":"179-190"},"PeriodicalIF":0.0,"publicationDate":"2020-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69291677","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
PT. Petrochemical Gresik is one of the firms that has a terminal to be operated by own company (Terminal for Self-interest / TUKS) which supports the activity of unloading raw materials for production and loading activities to load production results. However, in carrying out its operational activities, it still causes demurrage which is a penalty that must be paid by the shipper to shipowner because it exceeds the time limit agreed in the contract of the ship. In this study, an analysis will be carried out on how to identify waste, analyze the causes of waste in the loading and unloading performance of the ship, and analyze how to minimize the factors causing demurrage in TUKS PT. Petrochemical Gresik. The research method used is lean six sigma by integrating the concept of lean process (7 waste) to the six sigma tools namely DMAIC (Define, Measure, Analyze, Improve, and Control). The results of the research at the define phase can be identified into twenty-one CTQ (Critical to Quality) with the highest waste value, namely the internal equipment breakdown category which will only be analyzed further. Subsequently, the measurement phase is identified by the value of DPMO (Defect per Million Opportunities) and six sigma capabilities. Furthermore, the analyze phase is done by finding the root of the problem using fishbone diagrams and FMEA (Failure Mode and Effect Analysis) to attain the value of RPN (Risk Priority Number) and the highest five RPN values. One out of the five causes that are recommended to be prioritized in the handling is operators do not work according to SOP. Finally, in the improvement phase, the new SOP from the results of discussions / interviews was made with the expert judgment related to the operation of the unloading equipment at TUKS PT. Petrochemical Gresik. By this study, lean six sigma can be applied to minimize the occurrence of demurrage by PT. Petrochemical Gresik and other industrial ports.
{"title":"Analisa kinerja bongkar muat dengan lean six sigma untuk mengurangi demurrage di pelabuhan PT. Petrokimia Gresik","authors":"Ni’matus Syajarotul Aliyah, Yugowati Praharsi, Danis Maulana","doi":"10.28932/jmm.v19i2.1435","DOIUrl":"https://doi.org/10.28932/jmm.v19i2.1435","url":null,"abstract":"PT. Petrochemical Gresik is one of the firms that has a terminal to be operated by own company (Terminal for Self-interest / TUKS) which supports the activity of unloading raw materials for production and loading activities to load production results. However, in carrying out its operational activities, it still causes demurrage which is a penalty that must be paid by the shipper to shipowner because it exceeds the time limit agreed in the contract of the ship. In this study, an analysis will be carried out on how to identify waste, analyze the causes of waste in the loading and unloading performance of the ship, and analyze how to minimize the factors causing demurrage in TUKS PT. Petrochemical Gresik. The research method used is lean six sigma by integrating the concept of lean process (7 waste) to the six sigma tools namely DMAIC (Define, Measure, Analyze, Improve, and Control). The results of the research at the define phase can be identified into twenty-one CTQ (Critical to Quality) with the highest waste value, namely the internal equipment breakdown category which will only be analyzed further. Subsequently, the measurement phase is identified by the value of DPMO (Defect per Million Opportunities) and six sigma capabilities. Furthermore, the analyze phase is done by finding the root of the problem using fishbone diagrams and FMEA (Failure Mode and Effect Analysis) to attain the value of RPN (Risk Priority Number) and the highest five RPN values. One out of the five causes that are recommended to be prioritized in the handling is operators do not work according to SOP. Finally, in the improvement phase, the new SOP from the results of discussions / interviews was made with the expert judgment related to the operation of the unloading equipment at TUKS PT. Petrochemical Gresik. By this study, lean six sigma can be applied to minimize the occurrence of demurrage by PT. Petrochemical Gresik and other industrial ports.","PeriodicalId":88012,"journal":{"name":"Journal of multimedia","volume":"19 1","pages":"105-114"},"PeriodicalIF":0.0,"publicationDate":"2020-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44711951","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Work engagement (positive working mind and emotion) in frontline employees (FLEs) plays an important role that will affect the capability of the organization in serving its customer. The goal of this research is to examine whether there were differences in the influence of service climate, job satisfaction, and affective commitment toward work engagement in high-contact and low-contact frontline employees in Jakarta and Tangerang; and whether there were influences of work engagement toward adaptability behavior as well as career commitment among high-contact and lowcontact frontline employees. Questionnaire is administered to 200 FLEs from multiple high and low contact service industries in Jakarta and Tangerang. Structural Equation Modeling-Partial Least Square (SEM-PLS) is used to test hypotheses. The author found there were almost no differences among high-contact and low-contact frontline employees except on the job satisfaction, where there was no significant influence toward work engagement in frontline low-contact employee which was in contrast with the frontline high-contact employee. This research will enrich the discourse on the relationship between job satisfaction and work engagement. This finding provides empirical evidence on a limited scale that in certain segmentation, especially for low-contact workers, job satisfaction did not have a positive influence on work engagement.
{"title":"Analisis work engagement karyawan frontline high-contact dan low-contact di industri jasa","authors":"Sucipto Asan, Juanna Judith Huliselan","doi":"10.28932/jmm.v19i2.2425","DOIUrl":"https://doi.org/10.28932/jmm.v19i2.2425","url":null,"abstract":"Work engagement (positive working mind and emotion) in frontline employees (FLEs) plays an important role that will affect the capability of the organization in serving its customer. The goal of this research is to examine whether there were differences in the influence of service climate, job satisfaction, and affective commitment toward work engagement in high-contact and low-contact frontline employees in Jakarta and Tangerang; and whether there were influences of work engagement toward adaptability behavior as well as career commitment among high-contact and lowcontact frontline employees. Questionnaire is administered to 200 FLEs from multiple high and low contact service industries in Jakarta and Tangerang. Structural Equation Modeling-Partial Least Square (SEM-PLS) is used to test hypotheses. The author found there were almost no differences among high-contact and low-contact frontline employees except on the job satisfaction, where there was no significant influence toward work engagement in frontline low-contact employee which was in contrast with the frontline high-contact employee. This research will enrich the discourse on the relationship between job satisfaction and work engagement. This finding provides empirical evidence on a limited scale that in certain segmentation, especially for low-contact workers, job satisfaction did not have a positive influence on work engagement.","PeriodicalId":88012,"journal":{"name":"Journal of multimedia","volume":"19 1","pages":"127-140"},"PeriodicalIF":0.0,"publicationDate":"2020-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47745919","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Customer-oriented business culture to be superior to competitors in fulfilling customer needs development (ie through learning) and respond with goods and services that deliver value to customers. The purpose of this study was to examine the effect of relational benefit and relationship quality on student loyalty. The object of research in this study is Maranatha Christian University. The unit of analysis in this study are individuals, such as students. The analysis used in this study is multiple regression with SPSS for Windows. Statistical analysis was used to examine the effect of relational benefit and relationship quality on student loyalty. Based on the results of processing using SPSS, relational benefit positive and significant impact on student loyalty. The same thing on the second hypothesis that relationship quality positive effect on student loyalty.
以客户为导向的商业文化在满足客户需求发展（即通过学习）方面优于竞争对手，并以为客户提供价值的商品和服务做出回应。本研究的目的是检验关系利益和关系质量对学生忠诚度的影响。本研究的研究对象是马拉那沙基督教大学。本研究的分析单位是个人，例如学生。本研究采用SPSS for Windows进行多元回归分析。采用统计分析方法考察了关系利益和关系质量对学生忠诚的影响。基于SPSS的处理结果，关系收益对学生忠诚度有正向和显著影响。第二个假设是关系质量对学生忠诚度的正向影响。
{"title":"Pengujian manfaat relasional dan kualitas hubungan sebagai anteseden loyalitas pelanggan","authors":"Rully Arlan Tjahyadi","doi":"10.28932/jmm.v19i2.2433","DOIUrl":"https://doi.org/10.28932/jmm.v19i2.2433","url":null,"abstract":"Customer-oriented business culture to be superior to competitors in fulfilling customer needs development (ie through learning) and respond with goods and services that deliver value to customers. The purpose of this study was to examine the effect of relational benefit and relationship quality on student loyalty. The object of research in this study is Maranatha Christian University. The unit of analysis in this study are individuals, such as students. The analysis used in this study is multiple regression with SPSS for Windows. Statistical analysis was used to examine the effect of relational benefit and relationship quality on student loyalty. Based on the results of processing using SPSS, relational benefit positive and significant impact on student loyalty. The same thing on the second hypothesis that relationship quality positive effect on student loyalty.","PeriodicalId":88012,"journal":{"name":"Journal of multimedia","volume":"19 1","pages":"169-178"},"PeriodicalIF":0.0,"publicationDate":"2020-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49187624","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：