Pub Date : 2015-05-08DOI: 10.1108/INFO-02-2015-0018
S. Chauhan
Purpose – The purpose of this paper is to understand the acceptance of mobile-money (m-money) among target populations, i.e. below-poverty-line citizens in India, using the technology acceptance model (TAM). The m-money service is a major initiative that can enable the provision of low-cost and speedy money transfer through mobile phones, especially in developing countries such as India. For a large section of the population in India, m-money can act as a way to achieve financial inclusion. However, for m-money to succeed, users should accept the initiative wholeheartedly. Design/methodology/approach – The survey data were collected from 225 actual and prospective m-money users and analysed using partial least square technique. Findings – The findings imply that the trust and the core constructs of TAM such as perceived usefulness, trust and attitude towards usage contribute in influencing the intention to accept m-money. Perceived ease of use neither impacts perceived usefulness nor attitude towards usag...
{"title":"Acceptance of mobile money by poor citizens of India: integrating trust into the technology acceptance model","authors":"S. Chauhan","doi":"10.1108/INFO-02-2015-0018","DOIUrl":"https://doi.org/10.1108/INFO-02-2015-0018","url":null,"abstract":"Purpose – The purpose of this paper is to understand the acceptance of mobile-money (m-money) among target populations, i.e. below-poverty-line citizens in India, using the technology acceptance model (TAM). The m-money service is a major initiative that can enable the provision of low-cost and speedy money transfer through mobile phones, especially in developing countries such as India. For a large section of the population in India, m-money can act as a way to achieve financial inclusion. However, for m-money to succeed, users should accept the initiative wholeheartedly. Design/methodology/approach – The survey data were collected from 225 actual and prospective m-money users and analysed using partial least square technique. Findings – The findings imply that the trust and the core constructs of TAM such as perceived usefulness, trust and attitude towards usage contribute in influencing the intention to accept m-money. Perceived ease of use neither impacts perceived usefulness nor attitude towards usag...","PeriodicalId":88488,"journal":{"name":"Fruhneuzeit-Info","volume":"1 1","pages":"58-68"},"PeriodicalIF":0.0,"publicationDate":"2015-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83147935","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-05-08DOI: 10.1108/INFO-01-2015-0013
E. Sutherland
Purpose – This paper aims to examine how telecommunications in Kenya was affected by the absence of good governance and the presence of rent-seeking by ministers. Design/methodology/approach – A single-country case study combining approaches of anti-corruption and telecommunications methodologies using secondary and legal sources. Findings – Corruption has been a significant factor, but has also led to distortions in the market which may have been more significant. Research limitations/implications – Given the sensitivity of corrupt dealing, it is impracticable to interview the principals, some of whose identities are concealed behind front companies. Practical implications – It is necessary to modify telecommunications practice to eliminate the use of front companies and those registered in opaque registries to identify conflicts of interests. Originality/value – This is one of only four countries examined in terms of bribery and corruption in telecommunications.
{"title":"Bribery and corruption in telecommunications: the case of Kenya","authors":"E. Sutherland","doi":"10.1108/INFO-01-2015-0013","DOIUrl":"https://doi.org/10.1108/INFO-01-2015-0013","url":null,"abstract":"Purpose – This paper aims to examine how telecommunications in Kenya was affected by the absence of good governance and the presence of rent-seeking by ministers. Design/methodology/approach – A single-country case study combining approaches of anti-corruption and telecommunications methodologies using secondary and legal sources. Findings – Corruption has been a significant factor, but has also led to distortions in the market which may have been more significant. Research limitations/implications – Given the sensitivity of corrupt dealing, it is impracticable to interview the principals, some of whose identities are concealed behind front companies. Practical implications – It is necessary to modify telecommunications practice to eliminate the use of front companies and those registered in opaque registries to identify conflicts of interests. Originality/value – This is one of only four countries examined in terms of bribery and corruption in telecommunications.","PeriodicalId":88488,"journal":{"name":"Fruhneuzeit-Info","volume":"355 1","pages":"244-272"},"PeriodicalIF":0.0,"publicationDate":"2015-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76495635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-05-08DOI: 10.1108/INFO-01-2015-0014
P. Curwen, J. Whalley
Purpose – This paper aims to investigate whether new entry via mobile licensing in Europe has had any longer-term consequences for competition. Design/methodology/approach – A database is presented covering certain recent periods and the issue of licences for the provision of 2G, 3G and 4G mobile services. Findings – It would appear that new entry has had very little overall effect on competition, although Hutchison Whampoa has, almost uniquely, forced a response from incumbents via a strategy of low prices, albeit without gaining significant market share at their expense. Research limitations/implications – Interpretation of databases cannot by its very nature be entirely free from ambiguity. Practical implications – In practice, given that very few 4G (long-term evolution) licence regulations have reserved spectrum for new entrants, it may be presumed that most regulators in European countries have already observed that such new entry as is likely to be attracted will take the form of poorly funded comp...
{"title":"The licensing of mobile operators in European markets and the consequences of new entry for competition","authors":"P. Curwen, J. Whalley","doi":"10.1108/INFO-01-2015-0014","DOIUrl":"https://doi.org/10.1108/INFO-01-2015-0014","url":null,"abstract":"Purpose – This paper aims to investigate whether new entry via mobile licensing in Europe has had any longer-term consequences for competition. Design/methodology/approach – A database is presented covering certain recent periods and the issue of licences for the provision of 2G, 3G and 4G mobile services. Findings – It would appear that new entry has had very little overall effect on competition, although Hutchison Whampoa has, almost uniquely, forced a response from incumbents via a strategy of low prices, albeit without gaining significant market share at their expense. Research limitations/implications – Interpretation of databases cannot by its very nature be entirely free from ambiguity. Practical implications – In practice, given that very few 4G (long-term evolution) licence regulations have reserved spectrum for new entrants, it may be presumed that most regulators in European countries have already observed that such new entry as is likely to be attracted will take the form of poorly funded comp...","PeriodicalId":88488,"journal":{"name":"Fruhneuzeit-Info","volume":"52 1","pages":"16-37"},"PeriodicalIF":0.0,"publicationDate":"2015-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80846959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-05-08DOI: 10.1108/INFO-02-2015-0017
Chatchai Kongaut, E. Bohlin
Purpose – The purpose of this paper is to propose a guideline for the European Union (EU) to support high-speed broadband development based on economic frameworks and successful countries, Korea and Sweden. In the past decade, both policymakers and academic scholars have so far emphasised broadband policy mostly on the supply side. Increasing broadband adoption, nevertheless, is important for the EU to meet its Digital Agenda. Therefore, demand-side policy is also needed to stimulate high-speed broadband adoption in the EU. Design/methodology/approach – This paper applies frameworks of network externalities and the information and communications technology ecosystem to provide a better understanding of the relationship between supply- and demand-side policies. In addition, Korea and Sweden, which are two successful countries in high-speed broadband development particularly their demand-side policy, are chosen as a comparative case study. Findings – Both supply and demand sides are important to broadband policy to achieve the EU Digital Agenda 2020. It is also important for the policymakers to consider that demand-side policy should complement the implementation of supply-side policy, not substitute it. The demand side can be a great driver, especially with the development of content and applications for high-speed broadband. Originality/value – This paper fills the research gap on broadband policy on the demand side which is currently limited in comparison to the supply-side studies.
{"title":"Towards broadband targets on the EU Digital Agenda 2020: discussion on the demand side of broadband policy","authors":"Chatchai Kongaut, E. Bohlin","doi":"10.1108/INFO-02-2015-0017","DOIUrl":"https://doi.org/10.1108/INFO-02-2015-0017","url":null,"abstract":"Purpose – The purpose of this paper is to propose a guideline for the European Union (EU) to support high-speed broadband development based on economic frameworks and successful countries, Korea and Sweden. In the past decade, both policymakers and academic scholars have so far emphasised broadband policy mostly on the supply side. Increasing broadband adoption, nevertheless, is important for the EU to meet its Digital Agenda. Therefore, demand-side policy is also needed to stimulate high-speed broadband adoption in the EU. Design/methodology/approach – This paper applies frameworks of network externalities and the information and communications technology ecosystem to provide a better understanding of the relationship between supply- and demand-side policies. In addition, Korea and Sweden, which are two successful countries in high-speed broadband development particularly their demand-side policy, are chosen as a comparative case study. Findings – Both supply and demand sides are important to broadband policy to achieve the EU Digital Agenda 2020. It is also important for the policymakers to consider that demand-side policy should complement the implementation of supply-side policy, not substitute it. The demand side can be a great driver, especially with the development of content and applications for high-speed broadband. Originality/value – This paper fills the research gap on broadband policy on the demand side which is currently limited in comparison to the supply-side studies.","PeriodicalId":88488,"journal":{"name":"Fruhneuzeit-Info","volume":"99 1","pages":"1-15"},"PeriodicalIF":0.0,"publicationDate":"2015-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80981493","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper introduces the concept, predecessors, and characteristics of Living Labs. It gives an overview of the predecessors of Living Labs from the 1970s onwards (cooperative design, social experiments, digital city initiatives and home labs) and compares them with the current definition of European Living Labs. This editorial also introduces all papers from the special issue.
{"title":"Living Labs: Concepts, Tools and Cases","authors":"P. Ballon, D. Schuurman","doi":"10.2139/SSRN.2642754","DOIUrl":"https://doi.org/10.2139/SSRN.2642754","url":null,"abstract":"This paper introduces the concept, predecessors, and characteristics of Living Labs. It gives an overview of the predecessors of Living Labs from the 1970s onwards (cooperative design, social experiments, digital city initiatives and home labs) and compares them with the current definition of European Living Labs. This editorial also introduces all papers from the special issue.","PeriodicalId":88488,"journal":{"name":"Fruhneuzeit-Info","volume":"12 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2015-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79690734","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-03-10DOI: 10.1108/INFO-11-2014-0043
Sandip Mukhopadhyay, H. Bouwman, M. Jaiswal
Purpose – This paper aims to study the critical role played by interorganizational control mechanisms in a mobile ecosystems and how the portfolios of control evolves when the service moves from an initial idea to a solution that reaches market acceptance. Existing literature provides limited insight into (portfolios of) control mechanisms and how (portfolios of) control dynamically evolve(s) during the various stages of service innovation. Design/methodology/approach – Based on the Resource Dependency Theory (RDT), this study makes use of multiple cases to identify and validate the key roles of behavioural input and output control mechanisms and how they evolve during different phases of service development. Findings – Based on multiple cases, it is concluded that a dominant actor uses portfolios of control to acquire complimentary resources, coordinate interdependence between multiple partners and ensure a favourable value distribution for itself. Behavioural control is used in a limited way during the ...
{"title":"Portfolios of control in mobile eco-systems: evolution and validation","authors":"Sandip Mukhopadhyay, H. Bouwman, M. Jaiswal","doi":"10.1108/INFO-11-2014-0043","DOIUrl":"https://doi.org/10.1108/INFO-11-2014-0043","url":null,"abstract":"Purpose – This paper aims to study the critical role played by interorganizational control mechanisms in a mobile ecosystems and how the portfolios of control evolves when the service moves from an initial idea to a solution that reaches market acceptance. Existing literature provides limited insight into (portfolios of) control mechanisms and how (portfolios of) control dynamically evolve(s) during the various stages of service innovation. Design/methodology/approach – Based on the Resource Dependency Theory (RDT), this study makes use of multiple cases to identify and validate the key roles of behavioural input and output control mechanisms and how they evolve during different phases of service development. Findings – Based on multiple cases, it is concluded that a dominant actor uses portfolios of control to acquire complimentary resources, coordinate interdependence between multiple partners and ensure a favourable value distribution for itself. Behavioural control is used in a limited way during the ...","PeriodicalId":88488,"journal":{"name":"Fruhneuzeit-Info","volume":"1 1","pages":"36-58"},"PeriodicalIF":0.0,"publicationDate":"2015-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82008690","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-03-10DOI: 10.1108/INFO-11-2014-0047
P. Curwen
{"title":"And when they were up, they were up","authors":"P. Curwen","doi":"10.1108/INFO-11-2014-0047","DOIUrl":"https://doi.org/10.1108/INFO-11-2014-0047","url":null,"abstract":"","PeriodicalId":88488,"journal":{"name":"Fruhneuzeit-Info","volume":"20 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2015-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83470561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-03-10DOI: 10.1108/INFO-08-2014-0035
Anthony M. Gould, Guillaume Desjardins
Purpose – This paper aims to expose techniques that telco vendors use for maximising revenue from their clients. Although the five-point strategy unearthed was based on the Canadian telco industry, it is interpreted as generic to the digital-age. Design/methodology/approach – Findings are based on focus groups with telco vendors and client perception data. Inductive reasoning is used to generalise findings to other distinctively digital-age industries. Findings – This paper finds five generic techniques that are used within the Canadian telecommunications (telco) industry to ensure that customers cannot control the cost of a smartphone. These techniques are described as an array of telco hybrid offerings, each with its own cost-structure and pricing strategy; the underestimation problem; devices are not geostationary; third-party agreements; and death-by-a-thousand-qualifications. Research limitations/implications – The research develops theory about modularity and platform technologies. Practical implica...
{"title":"Smart for whom? Cost ambiguity as corporate strategy in the 21st century telco sector","authors":"Anthony M. Gould, Guillaume Desjardins","doi":"10.1108/INFO-08-2014-0035","DOIUrl":"https://doi.org/10.1108/INFO-08-2014-0035","url":null,"abstract":"Purpose – This paper aims to expose techniques that telco vendors use for maximising revenue from their clients. Although the five-point strategy unearthed was based on the Canadian telco industry, it is interpreted as generic to the digital-age. Design/methodology/approach – Findings are based on focus groups with telco vendors and client perception data. Inductive reasoning is used to generalise findings to other distinctively digital-age industries. Findings – This paper finds five generic techniques that are used within the Canadian telecommunications (telco) industry to ensure that customers cannot control the cost of a smartphone. These techniques are described as an array of telco hybrid offerings, each with its own cost-structure and pricing strategy; the underestimation problem; devices are not geostationary; third-party agreements; and death-by-a-thousand-qualifications. Research limitations/implications – The research develops theory about modularity and platform technologies. Practical implica...","PeriodicalId":88488,"journal":{"name":"Fruhneuzeit-Info","volume":"31 1","pages":"59-79"},"PeriodicalIF":0.0,"publicationDate":"2015-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78880723","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-03-10DOI: 10.1108/INFO-11-2014-0046
Fuat Oguz
Purpose – This paper aims to study the historical origins of margin squeeze cases in the USA and Europe. Design/methodology/approach – The author compares and contrasts major margin squeeze investigations in the USA and the European Union (EU) in terms of the role of efficiency and fairness and shows their roots in the socialist calculation debate of the 1940s. Findings – It was found that the USA and EU diverge in their approaches towards margin squeeze claims. While the USA case law focuses more on efficiency, the European Commission makes decisions based more on fairness and “protection of rivals”. This shows that political and ideological preferences influence legal decision-making. Research limitations/implications – The paper is limited to major cases in telecommunications. It leaves aside cases in other areas. Thus, the author cautions that the generalization of the findings of the paper to all margin squeeze cases, or competition policy in general, may be difficult. Originality/value – While there...
{"title":"The politics of margin squeeze in telecommunications: diverging paths of the US and EU","authors":"Fuat Oguz","doi":"10.1108/INFO-11-2014-0046","DOIUrl":"https://doi.org/10.1108/INFO-11-2014-0046","url":null,"abstract":"Purpose – This paper aims to study the historical origins of margin squeeze cases in the USA and Europe. Design/methodology/approach – The author compares and contrasts major margin squeeze investigations in the USA and the European Union (EU) in terms of the role of efficiency and fairness and shows their roots in the socialist calculation debate of the 1940s. Findings – It was found that the USA and EU diverge in their approaches towards margin squeeze claims. While the USA case law focuses more on efficiency, the European Commission makes decisions based more on fairness and “protection of rivals”. This shows that political and ideological preferences influence legal decision-making. Research limitations/implications – The paper is limited to major cases in telecommunications. It leaves aside cases in other areas. Thus, the author cautions that the generalization of the findings of the paper to all margin squeeze cases, or competition policy in general, may be difficult. Originality/value – While there...","PeriodicalId":88488,"journal":{"name":"Fruhneuzeit-Info","volume":"225 1","pages":"1-15"},"PeriodicalIF":0.0,"publicationDate":"2015-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77285001","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-03-10DOI: 10.1108/INFO-11-2014-0048
E. Sutherland
Purpose – This paper aims to analyse telecommunications in Morocco and the control exercised by the absolute monarch who also owns one of three mobile operators. Design/methodology/approach – The single country case study provides a detailed picture of legislative, market and policy developments over a period of 15 years. Findings – Severe conflicts of interests with the king as absolute monarch, head of the judiciary, chairman of the cabinet of ministers and owner of one of the largest operators exist. Market entry has only been possible with his sanction and only by acquiring in a stake in one of the existing operators. Investment is predominantly by domestic and Gulf Arabs. No attention has been given to competition and market bottlenecks. Expansion of the royal operator was observed. Research limitations/implications – This is a single-country case study of an absolute monarchy. Practical implications – Short of ending the monarchy, it is difficult to see a means to remove the conflicts of interest. S...
{"title":"Bribery and corruption in telecommunications - the Kingdom of Morocco","authors":"E. Sutherland","doi":"10.1108/INFO-11-2014-0048","DOIUrl":"https://doi.org/10.1108/INFO-11-2014-0048","url":null,"abstract":"Purpose – This paper aims to analyse telecommunications in Morocco and the control exercised by the absolute monarch who also owns one of three mobile operators. Design/methodology/approach – The single country case study provides a detailed picture of legislative, market and policy developments over a period of 15 years. Findings – Severe conflicts of interests with the king as absolute monarch, head of the judiciary, chairman of the cabinet of ministers and owner of one of the largest operators exist. Market entry has only been possible with his sanction and only by acquiring in a stake in one of the existing operators. Investment is predominantly by domestic and Gulf Arabs. No attention has been given to competition and market bottlenecks. Expansion of the royal operator was observed. Research limitations/implications – This is a single-country case study of an absolute monarchy. Practical implications – Short of ending the monarchy, it is difficult to see a means to remove the conflicts of interest. S...","PeriodicalId":88488,"journal":{"name":"Fruhneuzeit-Info","volume":"11 1","pages":"16-35"},"PeriodicalIF":0.0,"publicationDate":"2015-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89215839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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