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Assessment of Customer Satisfaction in Menelik II Health Science College, Addis Ababa, Ethiopia, 2018 Menelik II健康科学学院顾客满意度评估,亚的斯亚贝巴,埃塞俄比亚,2018
Pub Date : 2018-01-01 DOI: 10.4172/2380-5439.1000252
Girum Sebsibie Teshome, Fikirte Woldesilassie Woldeyohans, E. Haile, Ergataw Kidane Alene
Background: Every organization must define customer satisfaction regarding their market. So customer satisfaction could not be defined only standard or quality of product. Customer satisfaction is about relationships between the customer and product or service and the provider of a product or service. Objective: The objective of this study was to assess overall satisfaction levels Customers with the administration of Menelik II health Science College. Methodology: A cross sectional study design was conducted from Dec, 2015 to Jan, 2016 in Menelik II Health Science College. The sample size includes Students (n=233), teachers (n=20), and administrative staffs (n=29) who were available at the college during the study period and randomly selected and included in study. Structured questioner was prepared to collect the data and data entry and analysis was done using SPSS version 23. Results: The satisfaction of student was found to be 55.8%, 48.1%, 51.1%, and, 42.1% in teaching learning process, library service, and registrar and student services respectively. The satisfaction of teachers was similar (45%) with college management, Library and Registrar services; whereas 60% of teachers were satisfied on procurement, finance, and general service of the college. The satisfaction of administrative staff was 44.8% and 55.2% with college management and procurement, finance, and general service of the college respectively. Conclusion: The overall level of students, teachers and administrative staff satisfaction was moderate. The college should consider mechanisms to improve the satisfaction of its customers.
背景:每个组织都必须根据其市场定义客户满意度。因此,顾客满意不能仅仅定义为产品的标准或质量。顾客满意是指顾客与产品或服务以及产品或服务的提供者之间的关系。目的:本研究的目的是评估顾客对Menelik II健康科学学院管理的整体满意度。方法:采用横断面研究设计,于2015年12月至2016年1月在Menelik II健康科学学院进行。样本量包括在研究期间在校的学生(n=233)、教师(n=20)和行政人员(n=29),随机抽取并纳入研究。准备结构化问题器收集数据,使用SPSS 23版本进行数据录入和分析。结果:学生对教学过程满意度为55.8%,对图书馆服务满意度为48.1%,对教务服务满意度为51.1%,对学生服务满意度为42.1%。教师对学院管理、图书馆和注册服务的满意度相似(45%);60%的教师对学院的采购、财务和综合服务感到满意。行政人员对学院管理与采购、财务、综合服务的满意度分别为44.8%和55.2%。结论:学生、教师和行政人员的总体满意度处于中等水平。学院应该考虑提高顾客满意度的机制。
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引用次数: 1
Impact of Transformational Leadership on Job Satisfaction and Patient Safety Outcomes in Health Sector of Pakistan 巴基斯坦卫生部门变革型领导对工作满意度和患者安全结果的影响
Pub Date : 2018-01-01 DOI: 10.4172/2380-5439.1000251
Benish Khanzada, S. Naeem, H. Butt
Background: To improve the patient safety among health care sector and organizations need effective and efficient leadership at all stages. Purpose: The aim of this research was to examine the impact of nurse’s manager transformational leadership performance on job contentment and also towards patient safety outcomes. Methods: Random sampling of critical care nurses (N=358) was carried out through cross sectional survey in Lahore, Rawalpindi and Islamabad hospitals of Pakistan. By using structural equation model technique hypothesized model was verified. Discussion: Data acceptability fit in the hypothesized model. Results highlighted that transformational leadership had solid positive impact on workstation empowerment, which resultantly enhances nurse’s job satisfaction and reduces adverse patient outcomes frequency. Consequently, job satisfaction was interrelated towards lower adverse measures. Conclusion: Findings of this research provides support for manager’s to adopt transformational leadership conduct as a beneficial strategy to create office environments which encourage better safety results for patients as well as nurses.
背景:为了提高医疗保健部门和组织的患者安全,需要在各个阶段有效和高效的领导。目的:本研究的目的是探讨护士管理者变革型领导绩效对工作满意度和患者安全结果的影响。方法:采用横断面调查的方法,随机抽取巴基斯坦拉合尔、拉瓦尔品第和伊斯兰堡三所医院重症监护护士358名。利用结构方程模型技术对假设模型进行了验证。讨论:数据可接受性符合假设模型。结果显示,变革型领导对工作站授权有明显的正向影响,从而提高护士的工作满意度,减少患者不良结局的发生频率。因此,工作满意度与较低的不利措施相关。结论:本研究结果为管理者采用变革型领导行为作为一种有益的策略来创造有利于患者和护士更好的安全结果的办公环境提供了支持。
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引用次数: 7
Problematic Video Game Use among Teenagers in Sfax, Tunisia 突尼斯斯法克斯青少年使用电子游戏的问题
Pub Date : 2018-01-01 DOI: 10.4172/2380-5439.1000268
L. Cherif, H. Ayadi, Khawla Khmakhem, I. Kacem, Sourour Kammoun, Y. Moalla
Playing video games is now a major leisurely pursuit among adolescents in many parts of the world [1-3]. Initially, playing is not pathological but it becomes so for some individuals when the activity becomes dysfunctional. Internet gaming disorder has been included in the emerging measures and models section of the fifth edition of the Diagnostic Statistical Manual [4,5] as a subject of further empirical enquiry. The terms used to describe problematic video game use (PVU) vary across the research literature [5]. Data from various countries around the world suggest that between 0.2% to 15.5% of the adolescents are engaged in PVU [6-10]. A summary of prevalence studies found that there was a higher prevalence of problematic video gaming in East Asian populations, compared to Western European, North American and Australian populations [11].
在世界上许多地方,玩电子游戏现在是青少年的一项主要休闲活动[1-3]。起初,玩游戏并不是病态的,但对某些人来说,当这种活动变得不正常时,它就变得病态了。网络游戏障碍已被列入《诊断统计手册》第五版的新兴测量和模型部分[4,5],作为进一步实证研究的主题。用于描述有问题的电子游戏使用(PVU)的术语在研究文献中各不相同。来自世界各国的数据表明,0.2%至15.5%的青少年从事性侵[6-10]。流行研究总结发现,与西欧、北美和澳大利亚的人群相比,东亚人群中问题电子游戏的流行程度更高。
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引用次数: 1
Ascaris lumbricoides Infection among Pupils of Primary Schools in Uzoagba, Ikeduru, Southeastern Nigeria: A Survey 尼日利亚东南部乌佐阿格巴、艾克杜鲁市小学生类蚓蛔虫感染情况调查
Pub Date : 2018-01-01 DOI: 10.4172/2380-5439.1000287
K. U. Ndugbu
Objective: To access the presence and prevalence of roundworm among the study population. Study design: A simple primary school based questionnaire was distributed to the pupils to determine the name, age, sex and sanitation situations in the schools and homes. Also, a total of 561 samples collected were processed using formal ether concentration technique. Results: 2(0.3%) pupils from Abo and Umueme primary schools were positive for Ascaris lumbricoides. The sex distribution of the infestation showed a higher prevalence of 1(0.3%) among the females and none among the males. From the age group distribution, we saw that 1(0.8%) in the age group (5 to 13) years was positive. Conclusion: There is an unhealthy presence and prevalence of A. lumbricoides among the study population, particularly among the females who must carry out domestic chores and water fetching in an environment of open air pollution.
目的:了解研究人群中蛔虫的存在及流行情况。研究设计:向小学生分发了一份简单的小学问卷,以确定他们的姓名、年龄、性别和学校和家庭的卫生状况。此外,采用形式醚浓缩技术对采集的561份样品进行了处理。结果:Abo小学和Umueme小学2名小学生蛔虫阳性(0.3%)。害虫的性别分布表明,雌虫的感染率为1(0.3%),雄虫的感染率为0。从年龄组分布来看,5 ~ 13岁年龄组1例(0.8%)为阳性。结论:在研究人群中,特别是在露天污染环境中必须从事家务劳动和取水的女性人群中,存在着不健康的蚓类存在和流行。
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引用次数: 0
An Incisive Purview on the Artificial Intelligence in the Field of Imaging 人工智能在成像领域的深入研究
Pub Date : 2018-01-01 DOI: 10.4172/2380-5439.1000269
S. Basak
Artificial Intelligence plays a crucial role in enabling the industry to achieve these objectives, be it analytics in personalized medicine, cloud computing in collaboration, or wearable devices in remote and self-health monitoring. As the pharmaceutical industry becomes increasingly more connected, information and communication technologies will fundamentally reshape both the consumption and delivery of medications. The industry must prepare for the future by embracing next-generation technologies and systems throughout the life sciences value chain. In the following review, we have discussed the impact of AI in Healthcare Imaging and how AI has the capability to metamorphose the entire Radiological and the Healthcare Industry.
人工智能在使行业实现这些目标方面发挥着至关重要的作用,无论是个性化医疗中的分析、协作中的云计算,还是远程和自我健康监测中的可穿戴设备。随着制药行业的联系越来越紧密,信息和通信技术将从根本上重塑药物的消费和输送。油气行业必须在整个生命科学价值链中采用下一代技术和系统,为未来做好准备。在下面的回顾中,我们讨论了人工智能在医疗保健成像中的影响,以及人工智能如何改变整个放射学和医疗保健行业。
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引用次数: 0
An Exploratory Study of Factors Influencing Student Nurses’ Empathy 护生共情影响因素的探索性研究
Pub Date : 2018-01-01 DOI: 10.4172/2380-5439.1000259
M. Dulay, J. E. A. Domingo, K. F. R. Domingo, H. O. F. Domondon, Leanne G. Dumangon, Rosceline Aryan D Duran, Glenda Lee Sevilla
Background: Healthcare providers’ empathetic attitude towards patient care significantly plays a role in the success of patient-centred outcome. However, across the empathy literature, there have been numerous studies which indicate that there had been a significant change in the level of empathy among nursing students in line with the length of their clinical exposure. Considering these studies, little is known on the factors affecting empathy. Hence, this study has purported to explore the factors influencing nursing students’ level of empathy.Methods: A descriptive-correlational research design was utilized. This study employed factor analysis to explore the factors which influence student nurses’ level of empathy. Data was analysed through SPSS Version 21. Inclusion criteria are regular nursing students with at least 18 years of age, on their 15th week of RLE and are currently enrolled in the academic year 2017-2018. A total of 255 nursing students were purposively selected from a tertiary institution in Manila.Results: Nine factor dimensions identified namely: Engaging, Efficiency, Emic, Erratic, Encumbering, Enduing, Emotive, Embracing, and Enervating Factors. Out of the nine variables that were identified, only four have been identified to have a direct effect on empathy which is: Engaging, Efficiency, Erratic and Encumbering Factors. Moreover, Engaging and Efficiency Factors positively affect empathy while Erratic and Encumbering Factors negatively affect empathy. Notably, Engaging factors had the most impact among the student nurses’ level of empathy.Conclusion: Several factors affecting the nursing students’ empathy are combination of personal, patient and environmental. Since it was revealed that some factors can cause decrease in empathy among the nursing students, selection of educators who will serve as positive role models should be considered. Likewise, empathy trainings may be conducted such as self-awareness and reflective listening among the nursing students before they face their patients.
背景:医疗保健提供者对患者护理的共情态度在以患者为中心的结果的成功中起着重要作用。然而,在共情文献中,有许多研究表明,护生的共情水平随着临床接触时间的长短而发生了显著变化。考虑到这些研究,我们对移情的影响因素知之甚少。因此,本研究旨在探讨护生共情水平的影响因素。方法:采用描述性相关研究设计。本研究采用因子分析法探讨影响护生共情水平的因素。数据通过SPSS Version 21进行分析。纳入标准是18岁以上的普通护理学生,在RLE的第15周,目前在2017-2018学年入学。有目的地从马尼拉的一所大专院校挑选了255名护理专业学生。结果:确定了九个因素维度,即:参与,效率,Emic,飘忽,阻碍,持久,情感,拥抱和衰弱因素。在确定的九个变量中,只有四个变量被确定对同理心有直接影响,它们是:参与、效率、不稳定和阻碍因素。参与和效率因素对共情有正向影响,飘忽和阻碍因素对共情有负向影响。值得注意的是,参与因素对护生共情水平的影响最大。结论:影响护生共情的因素有个人因素、患者因素和环境因素。由于研究发现某些因素会导致护生共情能力下降,因此应考虑选择作为积极榜样的教育者。同理心训练也可以在护生面对病人之前进行,如自我意识、反思性倾听等。
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引用次数: 7
Knowledge of Drug Information Resources among Students of College of Pharmacy and Nursing, University of Nizwa in Oman 阿曼尼兹瓦大学药学与护理学院学生对药物信息资源的了解
Pub Date : 2018-01-01 DOI: 10.4172/2380-5439.1000260
Abdulredha Al-Saidi, Sujith Haridass, A. Nouri, M. Hassali, Tuqa Haitham Allayla, O. Helweh
Background: Drug information is all information provided on the safe and effective use of therapeutic and diagnostic pharmaceuticals. Health providers require information resources for therapeutic decision support, implementation, and monitoring of outcome, thus, improve the quality of care, enhance the use of evidence-based treatments, maintain and updated knowledge. Objective: This study aims to assess the knowledge of drug information resources and the type of drug information resources that are commonly used by students of College of pharmacy and nursing at the University of Nizwa, Oman. Methods: A cross-sectional study was conducted. Questionnaires in both Arabic and English language were distributed among the first and final year students of pharmacy and nursing students in University of Nizwa. Descriptive analysis was performed. Results: Questionnaires were distributed to 200 students of pharmacy and nursing. (4% male, 96% female). As students, the enrolled sample showed that 40% gain the knowledge about drugs through their instructors. The majority of students (37%) used tertiary resources for searching drug information. The main reasons for the respondents to search for drug information are because of study purpose, curiosity about the medicine and examination which made up 51%. Conclusion: Up to date information about medicine are necessary for practicing the profession of pharmacy and nursing. The study managed to find that the students had enough knowledge about drug information resources which will make them capable of valuing the evidence-based practice. However, they showed that their classical way of getting information is through books and main reasons were because of study purpose, curiosity about the medicine and examination. Interestingly the students of pharmacy and nursing showed similar responses. Establishing drug information resources knowledge among students is crucial for better practice in the future.
背景:药物信息是关于治疗和诊断药物安全有效使用的所有信息。卫生服务提供者需要信息资源来支持治疗决策、实施和监测结果,从而提高护理质量,加强循证治疗的使用,维护和更新知识。目的:了解阿曼尼兹瓦大学药学与护理学院学生对药物信息资源的了解情况及常用药物信息资源类型。方法:采用横断面研究。在尼兹瓦大学药学和护理专业的一年级和最后一年级学生中分发了阿拉伯语和英语调查表。进行描述性分析。结果:对200名药学与护理专业学生发放问卷。(男性4%,女性96%)。作为学生,被登记的样本显示,40%的人通过他们的导师获得了有关毒品的知识。大多数学生(37%)使用第三资源搜索药物信息。受访者搜索药品信息的主要原因是学习目的、对药品的好奇和检查,占51%。结论:掌握最新的医学知识是药学和护理工作的必要条件。本研究发现学生对药物信息资源有足够的了解,使他们能够重视循证实践。然而,他们表明,他们获取信息的经典方式是通过书籍,主要原因是学习目的,对医学的好奇心和考试。有趣的是,药学和护理专业的学生也有类似的反应。在学生中建立药物信息资源知识对今后更好地实践至关重要。
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引用次数: 0
Model Development of the Coastal Tourism Community Nursing through Coastal Health Post (Poskespan) to Increase Tourist Satisfaction in Bali Province 巴厘省沿海卫生站社区护理模式发展提升游客满意度
Pub Date : 2018-01-01 DOI: 10.4172/2380-5439.1000262
K. Achjar, J. Sahar, S. Prasetyo, Jajang Gunawijaya, Lita Heni Kusumawardani
Satisfaction is a feeling perceived by the customer, achieved by comparing perceived performance with customer expectations of a particular product/service. The satisfaction of the service is judged by the quality of service provided. Satisfaction with the nursing service of the coast tourist community is judged by the quality of service provided during the tourist visits. Tourism research on nursing tourism is still limited publication; in fact it has not been done in Indonesia. Whereas the Community Health Care Services program has been declared since the 1970s, but the focus of the tourist community has not been untouched. Studies related to community nursing in beach tourism have not been done until now. Moreover, there are no local government regulations, cross-sectoral cooperation on coastal accident management efforts at the beach to improve tourist safety. This study aims to develop coast tourist community nursing model through coastal health post (Poskespan) to improve the safety of tourists at the beach of Badung Regency, Bali Province. Quantitative research design or quasy experiment is done with pre post test with control group design. Cluster sampling technique. The respondents of the intervention group were tourists visiting the eight sub-districts of Kuta Center, Badung Regency, which contained three coastal health posts (Poskespan Kuta, Legian, Seminyak) amounting to 360 respondents. Tourists who visit the beach in which there is no coastal health post as a control group, amounting to 360 people. Based on the results of the research, it is known that there is an influence of the development of nursing model of coastal tourist community through coastal health post for the safety of tourists. Therefore, it is hoped that coastal health post model can be one of the health efforts of the community (UKBM) in a special group of coastal communities in Indonesia such as poskestren which is used as the guide of UKBM to the group especially pesantren or poskesdes community in villagers. Poskespan model is also built like the concept of UKBM which is also available such as in other areas of Indonesia by involving personal of Poskespan namely surf lifesaving association, and the involvement of community health center personnel for activities outside the community health center building.
满意是顾客感知到的一种感觉,通过比较顾客对特定产品/服务的感知表现和期望来实现。服务的满意度是由所提供的服务质量来判断的。游客对海岸旅游社区护理服务的满意度主要通过游客访问期间所提供的服务质量来判断。旅游护理旅游方面的研究还比较有限;事实上,印尼还没有这样做过。然而,社区卫生保健服务计划自20世纪70年代以来就已宣布,但旅游社区的重点并没有受到影响。海滩旅游中社区护理的相关研究目前尚未开展。而且,没有地方政府的规定,跨部门合作的海岸事故管理努力在海滩提高旅游安全。本研究旨在透过海岸卫生站(Poskespan)发展海岸旅游社区护理模式,以改善峇里省巴东县海滩游客的安全。定量研究设计或准实验采用前后试验和对照组设计。聚类抽样技术。干预组的应答者是访问巴东县库塔中心8个街道的游客,该街道设有3个沿海卫生站(Poskespan库塔、Legian、Seminyak),共计360名应答者。以没有海岸卫生站的海滩为对照组的游客360人。根据研究结果可知,滨海卫生站对滨海旅游社区护理模式的发展对游客的安全存在影响。因此,希望沿海卫生站模式能够成为印度尼西亚沿海社区特殊群体(如poskestren)的社区卫生工作(UKBM)之一,并作为UKBM对村民群体特别是pesantren或poskesdes社区的指导。还建立了类似UKBM概念的Poskespan模型,该模型也可在印度尼西亚的其他地区使用,涉及Poskespan的个人,即冲浪救生协会,以及社区卫生中心人员参与社区卫生中心大楼外的活动。
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引用次数: 1
Perceptions and Reproductive Health Seeking Behaviors of University of Ghana Female Students 加纳大学女学生的认知与生殖健康寻求行为
Pub Date : 2018-01-01 DOI: 10.4172/2380-5439.1000263
A. Donkor, John Zaguo, E. Asiedua, N. Maimaiti
Objective: The aims of the study were to explore university female students’ perception about reproductive health problems, their reproductive health seeking behaviors and how reproductive health problems could be managed from their perspective.Methodology: A cross-sectional survey was conducted using self-administered questionnaires among university female students in University of Ghana. These were students who were enrolled into any undergraduate program in the university. Data was collected using self-administered standardized questionnaire on perceptions and reproductive health problems among 50 students from university of Ghana female students who agreed to participate in the study using stratified random sampling technique.Result: The mean age of the respondents was 25 years. Out of the 50 participants, 70% could define reproductive health correctly whilst 30% could not give accurate definition of reproductive health. 84% of respondents were able to mention at least one of such reproductive problems. Twenty-three (23) respondents which represent 54.8% of the 42 respondents who had heard about some reproductive health problems said reproductive health problems can be prevented through sex education, 7 respondents representing 16.7% mentioned abstinence as a way of preventing reproductive health problems, 3 people mention family planning and this constitute 7.1% of the 42 respondents. In addition, 4 respondents which constitute 9.5% mentioned medical interventions such as seeking for a safe abortion at well-equipped institutions with qualified personnel as a way of preventing reproductive health problems. Majority of the participants, 32(64%) were aware of interventions aimed at addressing reproductive health problems whilst 18 participants representing 36% were not aware.Conclusion: Findings from this study indicate great awareness of reproductive health problems and sex education among the respondents. 100% of the respondents who have ever had an STI sought treatment from either the hospital or the pharmacy.
目的:从女大学生的角度探讨她们对生殖健康问题的认知、寻求生殖健康的行为以及对生殖健康问题的管理。方法:采用自填问卷对加纳大学女大学生进行横断面调查。这些学生被大学的任何本科项目录取。采用分层随机抽样技术,对同意参加研究的50名加纳大学女学生使用自我管理的标准化调查表收集数据,问卷内容涉及对生殖健康问题的认识和看法。结果:调查对象的平均年龄为25岁。在50名参与者中,70%的人能正确定义生殖健康,而30%的人不能准确定义生殖健康。84%的受访者能够提到至少一个这样的生殖问题。在42名听说过生殖健康问题的受访者中,23名受访者(占54.8%)表示可以通过性教育来预防生殖健康问题,7名受访者(占16.7%)表示节欲是预防生殖健康问题的一种方式,3名受访者提到计划生育,占7.1%。此外,4个答复国(占9.5%)提到医疗干预措施,如在设备齐全、有合格人员的机构寻求安全堕胎,作为预防生殖健康问题的一种方式。大多数参与者,32人(64%)知道旨在解决生殖健康问题的干预措施,而18人(36%)不知道。结论:调查对象对生殖健康问题和性教育的认识程度较高。100%曾经感染过性传播感染的答复者曾到医院或药房寻求治疗。
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引用次数: 0
Promoting a Patient-Centered Approach in Clinics by Using a Different Way to Present Data of an Intervention Study: Some Examples from North India 通过使用不同的方式来展示干预研究的数据,在诊所促进以患者为中心的方法:来自北印度的一些例子
Pub Date : 2018-01-01 DOI: 10.4172/2380-5439.1000281
Meenakshi Sharma, Amarjeet Singh
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引用次数: 0
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Journal of health education research & development
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