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Mum's story - refocusing on the human dimension of quality healthcare. 妈妈的故事——重新关注高质量医疗保健的人性维度。
Pub Date : 2016-10-01 DOI: 10.7861/futurehosp.3-3-195
Sharon-Ann North, John Walsh
Quality in healthcare comes in many guises; these may be adherence to national best practice guidelines, use of cutting edge technology or the delivery of evidence-based medicine. However, one must not overlook the fundamental human basis of healthcare and always acknowledge that the delivery of a compassionate and caring service, to both patients and their carers, is at the core of delivering a quality service.The story below is that of my beloved mum, at the end of her life; a life that was filled with kindness and compassion to others. Unfortunately, the care she received in her final days lacked compassion and care; the effect of this lack of empathy for her and my family has left an indelible scar. This article is not meant to be persecutory; however, it is honest and may be uncomfortable to read. Its purpose is to highlight the human face of quality and I share it with you to encourage you to reflect on the impact of delivering high-quality technical care without due consideration of the personal human domain, which is essential in quality improvement.As I walked through the hospital car park my mind raced, my heart was heavy and I was filled with sadness and anxiety. I felt totally alone and helpless, despite the crowds of people in the hospital. The intensive care unit (ICU) bustled with an array of medical professionals attending to the patients who had tubes and wires connected to a plethora of bleeping monitors and ventilators.In a dream-like state, I edged slowly towards my mum in bed 3 as sheer panic welled up inside me. I felt nauseated and light headed and froze just short of the bed, trying to gather my thoughts and compose myself. I was frantic and distraught, trying to rationalise the enormity …
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引用次数: 1
Improving quality of care through national clinical audit. 通过国家临床审计提高护理质量。
Pub Date : 2016-10-01 DOI: 10.7861/futurehosp.3-3-203
Kevin Stewart, Ben Bray, Rhona Buckingham

The UK's national health services are unique in having a well established programme of national clinical audits and databases across medical, surgical and mental health conditions. The Royal College of Physicians' (RCP) Clinical Effectivess and Evaluation Unit leads many of the largest and most mature audits in partnership with specialist societies, other colleges, patient groups and academic institutions. In this paper, we shall trace the development of national audit over the last 2 decades, explore the mechanisms by which this has helped improve care and discuss how national clinical audits and databases can best support quality improvement in the NHS of the future.

联合王国的国家卫生服务的独特之处在于拥有完善的国家临床审计方案和涵盖医疗、外科和精神健康状况的数据库。皇家医师学院(RCP)临床效果和评估部门与专业协会、其他学院、患者团体和学术机构合作,领导了许多规模最大、最成熟的审计。在本文中,我们将追溯过去20年国家审计的发展,探索其帮助改善护理的机制,并讨论国家临床审计和数据库如何最好地支持未来NHS的质量改进。
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引用次数: 17
Update on the Future Hospital Programme. 未来医院计划的最新情况。
Pub Date : 2016-10-01 DOI: 10.7861/futurehosp.3-3-158

This part of the Future Hospital Journal is where you will find regular overview updates on progress made by the Future Hospital Programme of the Royal College of Physicians, together with its partners, in realising the vision of the Future Hospital Commission. We very much welcome your feedback. If you have any comments, or would like to be involved in the work of the Programme, please contact futurehospital@rcplondon.ac.uk.

在《未来医院杂志》的这一部分中,您可以找到皇家医师学院未来医院计划及其合作伙伴在实现未来医院委员会愿景方面所取得进展的定期概述更新。我们非常欢迎您的反馈。如果您有任何意见,或希望参与计划的工作,请联系futurehospital@rcplondon.ac.uk。
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引用次数: 0
Challenging blood transfusion practice: effect of targeted behavioural intervention on red cell transfusion in a district general hospital. 挑战输血实践:针对性行为干预对地区综合医院红细胞输血的影响。
Pub Date : 2016-10-01 DOI: 10.7861/futurehosp.3-3-169
Katharine G Warburton, Monique Chituku, Kasia Ballard, Magda Jabbar Al-Obaidi

Existing evidence shows that restrictive blood transfusion is safe and may avert potential harm associated with more liberal transfusion strategies. A significant number of patients are being both unnecessarily transfused and over-transfused for their age, diagnosis and comorbidities. We describe the implementation of a behavioural strategy through educational sessions and the provision of individualised patient-centred advice, offering haematinic investigation and supplementation where appropriate. We compared our interventional data with a retrospective analysis of patients receiving blood transfusion for number of units transfused, haemoglobin triggers and incidence of haematinic investigations. The data were also analysed for patient length of stay and cost effectiveness. There was a significant reduction in the number of red cell units transfused across all specialties (p=0.003). In total, 431 units were transfused in the interventional group compared with 571 in the control group. There was a significant reduction in over-transfusion (p=0.003). Patients undergoing haematinic testing increased by 16.6% (p=0.0002). There was no change in length of hospital stay and our strategy has been shown to not only be cost effective, but provide significant monetary saving. Our patient-centred approach, through clinician engagement and challenging outdated behaviours, has been shown to significantly reduce inappropriate blood transfusions.

现有证据表明,限制性输血是安全的,可以避免与更自由的输血策略相关的潜在危害。相当多的患者因其年龄、诊断和合并症而被不必要地输血和过度输血。我们通过教育课程和提供个性化的以患者为中心的建议来描述行为策略的实施,并在适当的情况下提供血液病调查和补充。我们将介入数据与接受输血的患者的输血单位数、血红蛋白触发因素和血液学调查发生率的回顾性分析进行了比较。数据还分析了患者住院时间和成本效益。所有专科输血的红细胞单位数量显著减少(p=0.003)。干预组输注431单位,对照组输注571单位。过度输血显著减少(p=0.003)。接受血液学检测的患者增加了16.6% (p=0.0002)。住院时间没有变化,我们的策略已被证明不仅具有成本效益,而且节省了大量资金。我们以患者为中心的方法,通过临床医生的参与和挑战过时的行为,已被证明可以显著减少不适当的输血。
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引用次数: 3
Managing older medical patients in hospital: a study of the outcomes from a shift of resources to the 'front door'. 管理住院的老年患者:对资源转移到“前门”的结果的研究。
Pub Date : 2016-10-01 DOI: 10.7861/futurehosp.3-3-174
Divya Tiwari, Michael Vassallo, Charlotte Owen, Richard Renaut, Stephen Allen

We performed a retrospective cohort comparison study to look at the processes for concentrating geriatric resources in the acute admissions area in a general hospital in the UK and compare key outcomes. The number of consultant geriatricians and other staff working at the 'front door' - acute medical unit (AMU) and short stay ward (SSW) - was increased. We compared 'front door' outcomes with whole department outcomes in 2013 and 2014, looking at the proportion of patients discharged within 3 and 5 days of admission, the proportion discharged from the 'front door', mean lengths of stay (LOS) and readmissions within 28 days of discharge. There were 1,147 and 1,381 discharge episodes in 2013 and 2014, respectively. 'Front door' discharges rose from 36% to 46% (p<0.001) between 2013 and 2014, and the proportion of 'front door' discharges occurring within 3 days rose from 56% (2013) to 68% (2014), compared with 35% and 33% for the department as a whole (p=0.006). The mean LOS at the 'front door' fell from 6.1 to 3.8 days (p=0.007). Readmissions from 'front door' discharges rose from 12% to 14% (p=0.004). The change in the configuration of the acute geriatric service was associated with more favourable discharge performance outcomes at the 'front door' but modest improvements in discharge performance for the geriatric service as a whole.

我们进行了一项回顾性队列比较研究,以了解英国一家综合医院在急性入院区集中老年医学资源的过程,并比较关键结果。在“前门”——急性医疗单元(AMU)和短期病房(SSW)——工作的老年病顾问和其他工作人员的数量有所增加。我们比较了2013年和2014年的“前门”结果与全科结果,观察了入院后3天和5天内出院的患者比例、从“前门”出院的比例、平均住院时间(LOS)和出院后28天内再次入院的情况。2013年和2014年分别有1147次和1381次出院前门的排放量从36%上升到46%(p
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引用次数: 1
Embedding quality improvement into routine clinical practice. 将质量改进纳入常规临床实践。
Pub Date : 2016-10-01 DOI: 10.7861/futurehosp.3-3-155
Ed Nicol
Our patients rightly expect quality healthcare, our politicians expect the £100bn funding of the NHS to deliver quality healthcare and we, as clinicians, strive to deliver quality healthcare; so why is quality improvement (QI) so difficult to routinely deliver, and why does it remain a Cinderella function in healthcare?This edition of Future Hospital Journal ( FHJ ) presents a series of articles that offer readers the opportunity to view QI from multiple perspectives covering different aspects of the theory, educational requirement, delivery and intended outcomes of QI within the UK healthcare sector. A number of major challenges are identified that all require addressing if we are to embed a routine quality driven culture within our clinical workspace.Highlighting systemic issues, Leatherman et al 1 give a strategic view from the Health Foundation, highlighting the lack of ownership of the quality agenda within NHS England, the disparate accountability landscape for quality and the lack of national leadership development for QI (as opposed to initiatives for personal development). Along with other contributors, the challenges and tensions that arise from both top-down, policy driven and bottom-up, local approaches to QI are acknowledged and explored. As is so often the way, while setting of standards from the top …
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引用次数: 0
Future Hospital update from Wales. 来自威尔士的未来医院最新消息。
Pub Date : 2016-10-01 DOI: 10.7861/futurehosp.3-3-160
Andrew Freedman
As we head into winter, this seems like a good opportunity to look back and reflect on yet another busy year for the NHS in Wales. While we have not had to contend with junior doctor strikes or the direct effect on our health service of this summer's political high drama, there is still a great deal to report. First of all, Dr Alan Rees, the inaugural RCP vice president for Wales stepped down from this role when his term ended in August 2016. He will be missed a great deal by everyone at the RCP, especially the team in Wales!Our own Welsh general election took place in May, resulting in a Labour minority government. It was a big night for all of the parties, not least for UKIP, which won seven seats, and propelled the former Conservative MP Neil Hamilton into a leadership role within the Senedd group. Plaid Cymru became the official opposition, while the Liberal Democrats lost all but one seat; their leader, Kirsty Williams, resigned and was invited to sit in the new Labour cabinet as education secretary.Dr Alan Rees, former RCP vice president for Wales …
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引用次数: 0
Training healthcare professionals in quality improvement. 培训医疗保健专业人员提高质量。
Pub Date : 2016-10-01 DOI: 10.7861/futurehosp.3-3-207
Calum Worsley, Stephen Webb, Emma Vaux

The Academy of Medical Royal College's report Quality improvement - training for better outcomes sets a path for the normalisation of quality improvement as part of all health professionals' jobs. This accompanies similar calls to action by the King's Fund and the Faculty of Medical Leadership and Management and is aligned with NHS Improvement and Health Education England future strategies. These exhortations to action come on the backdrop of increased fiscal constraints within the NHS, low morale, a burgeoning volume of research evidence and audit outputs and increasing complexity of how we deliver care in a bewildering NHS landscape. Asking the question 'how can we do something better?' or 'do we really need to do this?', and building our resilience and capability to respond effectively gives us new purpose, the right skills and a means to influence and make a difference to the safety, -effectiveness and experience of patient care. Most importantly, we do this through harnessing the talents of -multiprofessional teams - with meaningful patient involvement - to rediscover the joy and optimism in our work and what truly motivates us and to see this translated into improved sustainable outcomes for our patients and our working days.

皇家医学院的报告《质量改进——为更好的结果进行培训》为质量改进作为所有卫生专业人员工作的一部分正常化指明了道路。这伴随着国王基金和医学领导与管理学院的类似行动呼吁,并与NHS改进和英格兰健康教育未来战略保持一致。这些对行动的劝告是在国民保健服务日益增加的财政限制、士气低落、大量研究证据和审计输出以及我们如何在令人困惑的国民保健服务环境中提供护理的日益复杂的背景下出现的。问这样的问题“我们怎样才能做得更好?”或者“我们真的需要这么做吗?”’,建立我们的韧性和有效应对的能力给了我们新的目标、正确的技能和一种影响和改变病人护理的安全性、有效性和体验的方法。最重要的是,我们通过利用多专业团队的才能,在有意义的患者参与下,重新发现我们工作中的快乐和乐观,真正激励我们的是什么,并将其转化为改善患者和我们工作日的可持续成果。
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引用次数: 21
The Future Hospital: a blueprint for effective delirium care. 未来医院:有效谵妄护理的蓝图。
Pub Date : 2016-10-01 DOI: 10.7861/futurehosp.3-3-178
Sarah J Richardson, James Michael Fisher, Andrew Teodorczuk

Delirium remains the most common hospital complication. Occurrence rates are set to rise as the population ages and, despite being preventable and treatable, delirium continues to be under-recognised. Given the adverse outcomes associated with delirium and the considerable financial burden, patients with delirium must be considered 'core business' for 21st century hospitals. We propose that the principles of care outlined by the Future Hospital Commission report provide an ideal blueprint for effective, evidence-based delirium prevention and management. In this context, we outline practical advice for clinicians to improve standards of care for patients with delirium in hospitals. Because negative cultural attitudes, coupled with a lack of ownership towards this highly complex group, remain a major challenge, we consider novel educational interventions that empower the multidisciplinary team. Further, improved outcomes for patients with delirium are likely to translate to wider benefits for the hospital population at large.

谵妄仍然是最常见的医院并发症。随着人口老龄化,发病率将上升,尽管谵妄是可以预防和治疗的,但人们对它的认识仍然不足。考虑到谵妄相关的不良后果和可观的经济负担,谵妄患者必须被视为21世纪医院的“核心业务”。我们建议,未来医院委员会报告概述的护理原则为有效的、循证的谵妄预防和管理提供了理想的蓝图。在这种情况下,我们为临床医生提出实用建议,以提高医院谵妄患者的护理标准。由于消极的文化态度,加上对这个高度复杂的群体缺乏所有权,仍然是一个主要挑战,我们考虑新的教育干预措施,赋予多学科团队权力。此外,改善谵妄患者的预后可能会转化为更广泛的医院人群的利益。
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引用次数: 5
Introducing quality improvement as an intrinsic part of healthcare. 将质量改进作为医疗保健的内在组成部分。
Pub Date : 2016-10-01 DOI: 10.7861/futurehosp.3-3-188
Kate Silvester, Paul Harriman, Tom Downes

Healthcare systems worldwide face the challenge of recognising and improving safety, timeliness, quality and productivity. The authors describe how the COM-B model, developed by Michie et al in 2011 to explain and change criminal behaviour, is useful in identifying what skills and capabilities healthcare providers require to improve their systems. These skills include the intellectual capability to understand, design and improve healthcare processes; the opportunity to do this in their daily work; the motivation to do this - in particular recognising the reasons not to change; and finally unlearning the behaviours based on historical system beliefs that are now invalid. Individual self-awareness and organisational leadership are required to give staff the time and resources to reflect, experiment and learn.

世界各地的医疗保健系统都面临着认识和提高安全性、及时性、质量和生产力的挑战。作者描述了COM-B模型(由Michie等人于2011年开发,用于解释和改变犯罪行为)在确定医疗保健提供者需要哪些技能和能力来改进其系统方面是如何有用的。这些技能包括理解、设计和改进医疗保健流程的智力能力;有机会在日常工作中做到这一点;这样做的动机——尤其是认识到不改变的理由;最后,放弃基于历史系统信念的行为,这些信念现在无效。需要个人的自我意识和组织的领导才能给员工时间和资源来反思、实验和学习。
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引用次数: 1
期刊
Future hospital journal
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