Pub Date : 2015-01-05DOI: 10.4172/2169-0286.1000110
Chin-Tsu Chen, Jin-Li Hu, Weiting Lu
This study examined the factors of the employment behavioral intention of leisure and hospitality management college students in Taiwan. The research framework was based on a literature review and relevant research variables. This study added an additional construct (perceived behavioral control) and a moderator (individual difference) into the theory of reasoned action (TRA) model. The subjects were college students in Taiwan. Questionnaires were administered and a total of 450 valid samples were collected. This study adopted two-step structural equation modeling (SEM), and both SAS and AMOS were adopted as the tools for analyzing the data for reconfirmation. A conceptual model was then proposed, in which the employment behavioral intention was influenced by positive internship experiences and negative internship experiences. Moreover, the relationship between positive internship experiences and employment behavioral intention was moderated by the internship system. A moderating test revealed that the influence of internship experiences on employment behavioral intention was stronger for leisure and hospitality management students working shorter hours than for students working longer hours.
{"title":"Factors of the Employment Behavioral Intention of Leisure andHospitality Management College Students in Taiwan","authors":"Chin-Tsu Chen, Jin-Li Hu, Weiting Lu","doi":"10.4172/2169-0286.1000110","DOIUrl":"https://doi.org/10.4172/2169-0286.1000110","url":null,"abstract":"This study examined the factors of the employment behavioral intention of leisure and hospitality management college students in Taiwan. The research framework was based on a literature review and relevant research variables. This study added an additional construct (perceived behavioral control) and a moderator (individual difference) into the theory of reasoned action (TRA) model. The subjects were college students in Taiwan. Questionnaires were administered and a total of 450 valid samples were collected. This study adopted two-step structural equation modeling (SEM), and both SAS and AMOS were adopted as the tools for analyzing the data for reconfirmation. A conceptual model was then proposed, in which the employment behavioral intention was influenced by positive internship experiences and negative internship experiences. Moreover, the relationship between positive internship experiences and employment behavioral intention was moderated by the internship system. A moderating test revealed that the influence of internship experiences on employment behavioral intention was stronger for leisure and hospitality management students working shorter hours than for students working longer hours.","PeriodicalId":113459,"journal":{"name":"Journal of Hotel & Business Management","volume":"2015 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131149920","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2014-02-06DOI: 10.4172/2169-0286.1000E112
Christina Koutra
So far, Corporate Social Responsibility (CSR) (the responsibility of organisations to a triple bottom line: economy, society, environment) has been mainly used to explicate practices at a corporation/company/ organisation level in both the developed and the developing world. Its application was the outcome of a progressively growing global economy, which started to impact negatively, not only upon those shareholders that it was initially designed to serve, but also upon society and the environment at large. This is because growth can coexist with income equality and poverty, as well as inadequate provisions for health and education, and it can lead to growing corruption and environmental pollution. During the 1990s, many economic, societal and environmental scandals, such as the collapse of Enron and Andersen, Nike’s child labour and the deforestation of the Amazon, accelerated public demand for social justice. This was further assisted by human rights activists and environmental movements, as well as the emergence of NGOs, which strived to make their presence in the world.
{"title":"Social Responsibility for Tourism Development in Developing Countries","authors":"Christina Koutra","doi":"10.4172/2169-0286.1000E112","DOIUrl":"https://doi.org/10.4172/2169-0286.1000E112","url":null,"abstract":"So far, Corporate Social Responsibility (CSR) (the responsibility of organisations to a triple bottom line: economy, society, environment) has been mainly used to explicate practices at a corporation/company/ organisation level in both the developed and the developing world. Its application was the outcome of a progressively growing global economy, which started to impact negatively, not only upon those shareholders that it was initially designed to serve, but also upon society and the environment at large. This is because growth can coexist with income equality and poverty, as well as inadequate provisions for health and education, and it can lead to growing corruption and environmental pollution. During the 1990s, many economic, societal and environmental scandals, such as the collapse of Enron and Andersen, Nike’s child labour and the deforestation of the Amazon, accelerated public demand for social justice. This was further assisted by human rights activists and environmental movements, as well as the emergence of NGOs, which strived to make their presence in the world.","PeriodicalId":113459,"journal":{"name":"Journal of Hotel & Business Management","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115073015","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2013-12-24DOI: 10.4172/2169-0286.1000106
R. Srivastava
Purpose: The purpose of this paper is to find out the consumer perception towards wine in emerging market like India. Design/methodology/approach: This study is based on questionnaire administered to respondents in the city on Nashik, which is the largest producers of wine in India and SARC countries, and Mumbai-the financial capital and mini India due to its population mix in the second phase. Total 280 respondents from both the cities of different age groups participated in this study. 150 are from Mumbai. It is a descriptive study. Findings: There is no wine culture in India. Age groups of 25 to 35 consume wines more compared to others. There is lack of awareness about the various types of wines and their consumption pattern. The most preferred brands are from Australia, Chile followed by France in India. Managerial Implications:This research may help in to develop a framework for consumer- centered planning. Small wineries mangers can evolve strategic marketing management based on contemporary developed consumer behavior and country-of-origin effects. Originality/Value: This is the first study to address on consumer perception towards wine in India. Since wine industry is in infancy stage in India, the present study represents an important contribution to understanding the interface between commercial interests and consumer’s perception towards wine
{"title":"Perception Study of Wine MarketCulture of an Emerging Market-India-Will it Emerge from Infant to Growth Stage?","authors":"R. Srivastava","doi":"10.4172/2169-0286.1000106","DOIUrl":"https://doi.org/10.4172/2169-0286.1000106","url":null,"abstract":"Purpose: The purpose of this paper is to find out the consumer perception towards wine in emerging market like India. Design/methodology/approach: This study is based on questionnaire administered to respondents in the city on Nashik, which is the largest producers of wine in India and SARC countries, and Mumbai-the financial capital and mini India due to its population mix in the second phase. Total 280 respondents from both the cities of different age groups participated in this study. 150 are from Mumbai. It is a descriptive study. Findings: There is no wine culture in India. Age groups of 25 to 35 consume wines more compared to others. There is lack of awareness about the various types of wines and their consumption pattern. The most preferred brands are from Australia, Chile followed by France in India. Managerial Implications:This research may help in to develop a framework for consumer- centered planning. Small wineries mangers can evolve strategic marketing management based on contemporary developed consumer behavior and country-of-origin effects. Originality/Value: This is the first study to address on consumer perception towards wine in India. Since wine industry is in infancy stage in India, the present study represents an important contribution to understanding the interface between commercial interests and consumer’s perception towards wine","PeriodicalId":113459,"journal":{"name":"Journal of Hotel & Business Management","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123568166","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2013-12-05DOI: 10.4172/2169-0286.1000107
Ming-Shan Hsu, Yu-You Tsai
One of the characteristics of the hospitality industry is high turnover rate which makes waste of manpower training costs. A total of 203 completed valid questionnaires were subjected, and the use of the structural equation model helped with the analysis of the influence on career satisfaction and organizational commitment. The results of the study indicated that the career satisfaction have positive influences on employees’ organizational commitment. Based on the evidence results, the current study proposes a few suggestions for hospitality service institutions and future research
{"title":"Career Satisfaction and Organizational Commitment among Hotel Employees in Taiwan","authors":"Ming-Shan Hsu, Yu-You Tsai","doi":"10.4172/2169-0286.1000107","DOIUrl":"https://doi.org/10.4172/2169-0286.1000107","url":null,"abstract":"One of the characteristics of the hospitality industry is high turnover rate which makes waste of manpower training costs. A total of 203 completed valid questionnaires were subjected, and the use of the structural equation model helped with the analysis of the influence on career satisfaction and organizational commitment. The results of the study indicated that the career satisfaction have positive influences on employees’ organizational commitment. Based on the evidence results, the current study proposes a few suggestions for hospitality service institutions and future research","PeriodicalId":113459,"journal":{"name":"Journal of Hotel & Business Management","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129612678","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2013-09-06DOI: 10.4172/2169-0286.1000E110
M. Bastic
Global environmental problems of natural resources, alongside growing pollution as climate changes challenge the ways people live as well as their needs and requirements. It becomes more and more evident that not only customers but the entire society expects much more from firms than simply a well-made product or a reliable service. They are becoming less and less tolerant of companies that fail to address their responsibilities to environment which call on corporations not just to look at profits or dividends when making decisions, but also to consider the immediate and long-term social and environmental consequences of their activities [1].
{"title":"Environmentally Friendly Hotel Service as a Challenge for Innovations and Social Responsibility","authors":"M. Bastic","doi":"10.4172/2169-0286.1000E110","DOIUrl":"https://doi.org/10.4172/2169-0286.1000E110","url":null,"abstract":"Global environmental problems of natural resources, alongside growing pollution as climate changes challenge the ways people live as well as their needs and requirements. It becomes more and more evident that not only customers but the entire society expects much more from firms than simply a well-made product or a reliable service. They are becoming less and less tolerant of companies that fail to address their responsibilities to environment which call on corporations not just to look at profits or dividends when making decisions, but also to consider the immediate and long-term social and environmental consequences of their activities [1].","PeriodicalId":113459,"journal":{"name":"Journal of Hotel & Business Management","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132003116","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2013-08-26DOI: 10.4172/2169-0286.1000E108
Ishmael Mensah
In the face of dwindling energy resources, it appears we are at a crossroads of development because energy propels the wheels of development and socioeconomic progress.There are growing concerns about the depletion of non-renewable energy stocks like fossil fuel (coal, oil and gas) which is the principal source of energy globally. In fact, fossil fuels account for about 79% of global final energy consumption. The American Petroleum Institute has estimated that with global oil consumption at 80 million barrels per day, the world’s oil stocks would be depleted between 2062 and 2094. The depletion of energy resources is therefore counterproductive and tantamount to killing the goose that lays the golden egg. Ironically, the burning of fossil fuels also contributes to global warming through the emission of greenhouse gases and these further compounds the environmental problems confronting the globe. The problem of energy depletion is therefore a double-edged sword that does not only lead to a decline in productivity but also exacerbates global warming. Thus the global energy challenge is potentially a challenge to sustainable development.
{"title":"Hotel Energy Efficiency towards Sustainable Tourism","authors":"Ishmael Mensah","doi":"10.4172/2169-0286.1000E108","DOIUrl":"https://doi.org/10.4172/2169-0286.1000E108","url":null,"abstract":"In the face of dwindling energy resources, it appears we are at a crossroads of development because energy propels the wheels of development and socioeconomic progress.There are growing concerns about the depletion of non-renewable energy stocks like fossil fuel (coal, oil and gas) which is the principal source of energy globally. In fact, fossil fuels account for about 79% of global final energy consumption. The American Petroleum Institute has estimated that with global oil consumption at 80 million barrels per day, the world’s oil stocks would be depleted between 2062 and 2094. The depletion of energy resources is therefore counterproductive and tantamount to killing the goose that lays the golden egg. Ironically, the burning of fossil fuels also contributes to global warming through the emission of greenhouse gases and these further compounds the environmental problems confronting the globe. The problem of energy depletion is therefore a double-edged sword that does not only lead to a decline in productivity but also exacerbates global warming. Thus the global energy challenge is potentially a challenge to sustainable development.","PeriodicalId":113459,"journal":{"name":"Journal of Hotel & Business Management","volume":"116 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130960964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2013-07-25DOI: 10.4172/2169-0286.1000105
Galen R. Collins
The purpose of this article is to evaluate a unique theft deterrent application for restaurant point-of-sale (POS) systems developed by Radiant Systems (now part of NCR Corporation), a provider of POS technology to the hospitality and retail industries. This artificial intelligence (AI) application, Aloha Restaurant Guard (ARG), is used with the Aloha POS system (65,000 installations worldwide) and has been deployed in more than 6000 quick service and table service restaurants in the United States and the United Kingdom. The following research question guided this case study: Is ARG effective in theft detection and prevention?
{"title":"Safeguarding Restaurants from Point-Of-Sale Fraud: an Evaluation of a Novel Theft Deterrent Application Using Artificial Intelligence","authors":"Galen R. Collins","doi":"10.4172/2169-0286.1000105","DOIUrl":"https://doi.org/10.4172/2169-0286.1000105","url":null,"abstract":"The purpose of this article is to evaluate a unique theft deterrent application for restaurant point-of-sale (POS) systems developed by Radiant Systems (now part of NCR Corporation), a provider of POS technology to the hospitality and retail industries. This artificial intelligence (AI) application, Aloha Restaurant Guard (ARG), is used with the Aloha POS system (65,000 installations worldwide) and has been deployed in more than 6000 quick service and table service restaurants in the United States and the United Kingdom. The following research question guided this case study: Is ARG effective in theft detection and prevention?","PeriodicalId":113459,"journal":{"name":"Journal of Hotel & Business Management","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132227778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2013-02-05DOI: 10.4172/2169-0286.1000E104
Han Shen
In the recent decade, with the increasing affluence of Chinese economy, domestic tourism have entered into an accelerated development stage and the demands in lodging market kept rising. China’s domestic tourism had a continuous increase of around 10% each year. In 2012, with an immense increase in domestic demand, the total number of domestic tourists is estimated to 3.13 billion persontimes (Table 1), the country has already formed the largest domestic tourist market in the world. The newly emerging economy hotels which offer clean and comfortable guest rooms at relatively low price are undergoing dramatic developments and has expanded rapidly since 2003 (Table 2).
{"title":"The Development of Economy Hotels in China","authors":"Han Shen","doi":"10.4172/2169-0286.1000E104","DOIUrl":"https://doi.org/10.4172/2169-0286.1000E104","url":null,"abstract":"In the recent decade, with the increasing affluence of Chinese economy, domestic tourism have entered into an accelerated development stage and the demands in lodging market kept rising. China’s domestic tourism had a continuous increase of around 10% each year. In 2012, with an immense increase in domestic demand, the total number of domestic tourists is estimated to 3.13 billion persontimes (Table 1), the country has already formed the largest domestic tourist market in the world. The newly emerging economy hotels which offer clean and comfortable guest rooms at relatively low price are undergoing dramatic developments and has expanded rapidly since 2003 (Table 2).","PeriodicalId":113459,"journal":{"name":"Journal of Hotel & Business Management","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-02-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123594267","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2013-02-05DOI: 10.4172/2169-0286.1000E103
Chia-Yu Yeh
Economic methods are widely used to analyze the behavioral issues such as consumption and production of goods and services. However, most of economic analyses are addressed on the demand and supply of goods, but not services. Since the hospitality industry mainly contains service issues, numerical analysis with service indexes can provide important information to management of the industrial organizations. Chen and Lin have used the number of housekeeping staff per room and the number of food and beverage (F and B) staff per floor area as the proxy of room service quality and F&B service quality respectively to investigate the relationship between the service quality and profitability in hotel business [1]. Their results show that there is a non-linear relationship between F&B service quality and hotel profitability, while the room service quality effect is not significant. Lin and Chen (forthcoming) also investigate the relationship between service quality and market structure to reveal the dominated strategy of service quality depended on the market concentration of hotel scales [2]. As can be seen, adopting service science into the industrial economics can provide a practical vision on analyzing hotel industry.
{"title":"Applying Economic Methods on Analyzing Hostel Industry","authors":"Chia-Yu Yeh","doi":"10.4172/2169-0286.1000E103","DOIUrl":"https://doi.org/10.4172/2169-0286.1000E103","url":null,"abstract":"Economic methods are widely used to analyze the behavioral issues such as consumption and production of goods and services. However, most of economic analyses are addressed on the demand and supply of goods, but not services. Since the hospitality industry mainly contains service issues, numerical analysis with service indexes can provide important information to management of the industrial organizations. Chen and Lin have used the number of housekeeping staff per room and the number of food and beverage (F and B) staff per floor area as the proxy of room service quality and F&B service quality respectively to investigate the relationship between the service quality and profitability in hotel business [1]. Their results show that there is a non-linear relationship between F&B service quality and hotel profitability, while the room service quality effect is not significant. Lin and Chen (forthcoming) also investigate the relationship between service quality and market structure to reveal the dominated strategy of service quality depended on the market concentration of hotel scales [2]. As can be seen, adopting service science into the industrial economics can provide a practical vision on analyzing hotel industry.","PeriodicalId":113459,"journal":{"name":"Journal of Hotel & Business Management","volume":"79 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-02-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131152486","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2012-05-04DOI: 10.4172/2169-0286.1000104
H. Adler, Julaine S. Rigg
International hotel companies employ expatriates all over the world as general managers to help professionalize the hospitality industry. Yet, there is very little research on expatriate management in the Caribbean. The present exploratory study was undertaken to research expatriate managers’ perceptions of managing on the island of Jamaica. Nine expatriate general managers from four and five star hotels were interviewed. Punctuality, educational levels, productivity, and low skill levels were seen as key human resource challenges. Crime, bureaucratic red tape, and shortage of materials were seen as impacting the organizations’ operations. Expatriates adjustment to the Jamaican culture and maintaining standards were seen as key factors for success.
{"title":"Expatriate Hotel General Managers in Jamaica: Perceptions of Human Resource, Organizational, and Operational Challenges","authors":"H. Adler, Julaine S. Rigg","doi":"10.4172/2169-0286.1000104","DOIUrl":"https://doi.org/10.4172/2169-0286.1000104","url":null,"abstract":"International hotel companies employ expatriates all over the world as general managers to help professionalize the hospitality industry. Yet, there is very little research on expatriate management in the Caribbean. The present exploratory study was undertaken to research expatriate managers’ perceptions of managing on the island of Jamaica. Nine expatriate general managers from four and five star hotels were interviewed. Punctuality, educational levels, productivity, and low skill levels were seen as key human resource challenges. Crime, bureaucratic red tape, and shortage of materials were seen as impacting the organizations’ operations. Expatriates adjustment to the Jamaican culture and maintaining standards were seen as key factors for success.","PeriodicalId":113459,"journal":{"name":"Journal of Hotel & Business Management","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115117793","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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