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Generational Diversity and Work Values 代际差异和工作价值观
Pub Date : 2017-02-22 DOI: 10.4172/2169-0286.1000156
S. Eletter
Work values are a significant factor that impacts employees’ job satisfaction and their commitment to work. Understanding generational diversity among employees and using the right strategy to manage them are important for organizational success. Diversity across generations was theorised and applied in Western cultures. This research investigated if generational diversity can be expanded equally to United Arab Emirates workforce. A sample of university employees was surveyed. Employees as a whole identified extrinsic factors such as job security, intrinsic interest, social, and power work values as the most important values. The results revealed that there are no variations in work values. Classification: J53; M54; O15.
工作价值观是影响员工工作满意度和工作投入的重要因素。了解员工的代际差异,并使用正确的策略来管理他们,对组织的成功至关重要。在西方文化中,跨代的多样性被理论化并得到应用。这项研究调查了代际多样性是否可以平等地扩展到阿拉伯联合酋长国的劳动力。对大学员工进行了抽样调查。作为一个整体,员工认为最重要的价值观是外在因素,如工作保障、内在兴趣、社会和权力工作价值观。结果显示,工作价值没有变化。分类:J53;M54;O15。
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引用次数: 5
Assessment of Material Resource Utilization Practices and Its Challenges:The Case of Wollega University 材料资源利用实践评估及其挑战:以沃勒加大学为例
Pub Date : 2017-02-17 DOI: 10.4172/2169-0286.1000155
Debela Tezera
The study was directed towards assessing material resource utilization practices and challenges in Wollega University. Descriptive research design was employed. Data were collected using sample of 88 academic staff and 121administrative staff. Both academic and administrative staffs were selected by stratified sampling technique along with using simple random sampling method. A questionnaire and interview were used as tools for data collection. The data obtained through the questionnaires and interview were analyzed using descriptive analysis like, frequency and percentages. The result indicates that procurement process, storage, controlling mechanisms, and maintenance have a significant effect on material resource utilization in Wollega University. The study also revealed that the major challenges identified were poor procurement process, inadequate storage, tight controlling mechanisms, and poor maintenance activities. The disposal of obsolete material was found to be insignificant, which has invisible effect on material resource utilization. Moreover, it is recommended that specification of resources have to be identified, building permanent stores and storage of materials could have to be arranged, it is better to hire effective and sufficient maintenance professionals and organize separate maintenance center in the institution.
该研究旨在评估沃勒加大学的材料资源利用实践和挑战。采用描述性研究设计。数据采集样本为88名教学人员和121名行政人员。采用分层抽样法和简单随机抽样法对学术人员和行政人员进行抽样调查。问卷调查和访谈是数据收集的工具。通过问卷调查和访谈获得的数据采用描述性分析,如频率和百分比进行分析。结果表明,采购过程、储存、控制机制和维护对沃勒加大学的材料资源利用有显著影响。该研究还表明,确定的主要挑战是采购程序差、储存不足、控制机制严密和维修活动差。废旧材料的处理效果不显著,对材料资源利用的影响是无形的。此外,建议必须确定资源规格,必须安排建造永久性仓库和材料储存,最好聘请有效和足够的维修专业人员,并在机构内组织单独的维修中心。
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引用次数: 2
The Analysis and Recognition of Effect of Employing KnowledgeManagement (KM) with Demitted Approach [Case Study: Members ofFaculty in (IAU) Universities at Region no. 13] 运用知识管理(KM)方法的效果分析与认识[以大区高校教师为例]。13)
Pub Date : 2017-02-02 DOI: 10.4172/2169-0286.1000154
Yoosef Fakhri Heravi
Today, organizations have found that the knowledge is deemed as one of the paramount and most distinct parameters for survival in competitive world. Thus, personnel have been noticed as owners of knowledge and the foremost capital for organization more than anything else. As a tool which has become important, Knowledge Management (KM) may collect the existing knowledge and give it order and dynamism and disseminate it throughout the organization. Accordingly, the present study is intended to examine the relations between variables of KM among members of faculty in universities at Region no 13. The parameters for efficient employing of KM that have been identified in former studies are considered as variables in this investigation. The methodology of this study is of descriptive type and statistical population of current research includes 225 participants from members of faculty in universities at Region no 13. Behat standard questionnaire (2002) has been utilized for data collection. The needed data have been gathered by the questionnaire in which validity and reliability of this inventory has been examined by content-validity and retest techniques respectively. DEMATEL method has been adapted for data analysis. Similarly, the final analysis of data was conducted by means of MATLAB software. The final results signify that the variables of ‘knowledge record, knowledge creation, and knowledge application’ are effective on this system while variables of knowledge transfer (C) and knowledge acquisition (A) were characterized as the mostly affected parameters of KM between members of faculty in universities at Region no 13.
今天,组织已经发现知识被认为是在竞争激烈的世界中生存的最重要和最独特的参数之一。因此,员工被认为是知识的拥有者,是组织最重要的资本。知识管理(Knowledge Management, KM)作为一种重要的工具,可以将现有的知识收集起来,赋予其秩序和活力,并在整个组织中传播。因此,本研究旨在检验13区大学教师成员之间的KM变量之间的关系。在以前的研究中已经确定的有效利用知识的参数被认为是本次调查的变量。本研究的方法是描述性的,目前研究的统计人口包括225名来自第13区大学教师的参与者。使用行为标准问卷(2002)进行数据收集。通过问卷收集所需数据,并分别采用内容效度法和重测法对问卷的效度和信度进行了检验。采用DEMATEL方法进行数据分析。同样,数据的最终分析也是通过MATLAB软件进行的。结果表明,“知识记录、知识创造和知识应用”三个变量对该系统有效,而知识转移(C)和知识获取(A)变量是影响13区高校教师间知识管理的主要参数。
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引用次数: 0
The Role of Servicescape in Hotel Buffet Restaurant 服务在酒店自助餐厅中的作用
Pub Date : 2017-01-12 DOI: 10.4172/2169-0286.1000152
D. Lap-Kwong
All-you-can-eat Buffet is becoming increasingly popular and related concepts are adopted to operate in either hotel restaurants or buffet restaurants. Since catering experiences are highly affected by surrounding atmosphere, its service facilities have an essential impact on its overall customer satisfaction. However, there are no previous research studies on servicescapes and their relationships with customer satisfaction. This research is first to investigate if Buffet servicescapes affect customer satisfaction. The purpose of this research is to verify the relationship among Buffet servicescapes and customer satisfaction. Apart from this, which dimensions of servicescapes affect satisfaction the most are also examined. We have selected Park Lane Hong Kong Hotel Buffet Restaurant as an example because of its popularity and it is awarded as the best buffet restaurant in Hong Kong by a renowned Dining Magazine. Furthermore, we have also further studying on their effects on positive word-of-mouth since it results from the dining experience and it greatly affects others’ purchase decisions. The results discover that all dimensions of servicescapes have a positive effect on customer satisfaction where Cleanliness has the greatest impact. Finally, implications and recommendations are discussed base on the findings for further improvement to buffet hotel restaurants on various dimensions of servicescapes to enhance customer satisfaction and help spreading positive word-of-mouth under keen competition. Most importantly, this study is a starting point for further research on Buffet Restaurants’ servicescapes.
自助餐正变得越来越受欢迎,相关的概念被采用在酒店餐厅或自助餐厅经营。由于餐饮体验受周围氛围的影响很大,因此其服务设施对其整体顾客满意度有着至关重要的影响。然而,对于服务逃避及其与顾客满意度之间的关系,目前尚无相关研究。本研究首次探讨自助餐服务是否会影响顾客满意。本研究的目的是验证自助餐服务与顾客满意之间的关系。除此之外,哪些维度的服务逃脱影响满意度也被检查。我们选择香港柏里酒店自助餐厅作为例子,因为它很受欢迎,并被著名的餐饮杂志评为香港最佳自助餐厅。此外,我们还进一步研究了它们对正面口碑的影响,因为它源于用餐体验,并且极大地影响了其他人的购买决策。结果发现,服务逃避的所有维度都对顾客满意度有积极影响,其中清洁度的影响最大。最后,根据研究结果讨论了自助酒店餐厅在服务的各个维度上进一步改进的启示和建议,以提高顾客满意度,并有助于在激烈的竞争中传播积极的口碑。最重要的是,本研究为进一步研究自助餐厅的服务行为提供了一个起点。
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引用次数: 7
Attorneys: When Do I Need One and How Do I Find One? 律师:我什么时候需要律师,怎样才能找到律师?
Pub Date : 2017-01-12 DOI: 10.4172/2169-0286.1000151
Wayne Jd
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引用次数: 0
Evaluating Websites of Small-and-Medium-Sized-Hotels (SMHs): A StagesModel of E-Commerce Websites Adoption for Malaysian Hotels 中小型酒店网站评价:马来西亚酒店采用电子商务网站的阶段模型
Pub Date : 2016-11-18 DOI: 10.4172/2169-0286.1000149
F. Ayob
This research focuses on examining small-and-medium-sized hotels (SMHs) in Malaysia, specifically their websites,in order to study their e-commerce website stages model. The website evaluation criteria were used to study 193 websites of SMHs to identify the current stage of e-commerce websites adoption in Malaysia. The findings of the study reveal that 69.9 per cent of SMHs websites in Malaysia have online reservation facilities. In terms of social media marketing, this study highlights that 108 out of 193 websites of SMHs have social media profile links to the website. A total of 93.9 per cent of SMHs did not offer a guest loyalty program on their websites. Based on the results of this study,it can be concluded that SMHs in Malaysia from the sample are presently at stage three of the e-commerce website stages model, which is defined to be a simple interactive website.
本研究的重点是检查马来西亚的中小型酒店(SMHs),特别是他们的网站,以研究他们的电子商务网站阶段模型。网站评价标准被用于研究193家中小型企业网站,以确定马来西亚电子商务网站采用的当前阶段。研究结果显示,马来西亚69.9%的中小企业网站有在线预订设施。在社交媒体营销方面,本研究强调,在193家中小企业网站中,有108家网站有社交媒体资料链接。共有93.9%的中小企业没有在其网站上提供客户忠诚度计划。根据本研究的结果,可以得出结论,马来西亚的smh从样本中目前处于电子商务网站阶段模型的第三阶段,这被定义为一个简单的互动网站。
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引用次数: 7
Role of the Brand Image of Boutique Hotel for Customers ChoosingAccommodation, âLE CHATEAU LAMBOUSAâ Case Study, North Cyprus 精品酒店品牌形象在顾客选择住宿中的作用,<s:1> CHATEAU lambousa<e:2>案例研究,北塞浦路斯
Pub Date : 2016-11-02 DOI: 10.4172/2169-0286.1000147
R. Qawasmeh
The main purpose of the research is to examine guests’ satisfaction and guests’ loyalty for guests seeking Boutique Hotels in North Cyprus hotels through making new combination between some factors and see its effect on the guests’ satisfaction and loyalty such as destination image, political stability of the country, employees’ performance and hotels’ image. Additionally, brand on the hotel is to determine the influence of the destination. The guests of the Boutique hotel (Le Chateau Lambousa) was investigated by age, gender, level of income and the reason of choosing North Cyprus as their destination. Data was gathered at North Cyprus specifically at the city of Lapta at Le Chateau Lambousa Hotel using a sample of 343 guests. Results of the data analysis indicates a significant positive Pearson correlation between the sub-scales destination image, political stability of the country, employees’ performance and hotels’ image with guests’ satisfaction, there is a direct positive, moderate correlation or the sub-scales destination image, political stability of the country, employees’ performance and hotels’ image with guests’ loyalty. Finally, there is a direct positive, moderate correlation between Destination image and hotel image. Overall guests’ level of satisfaction for the visits of Turkish Republic of North Cyprus and its hotels reflects that the guests were satisfied and willing to be loyal guests. Recommendations for future research and managerial implication were provided.
本研究的主要目的是通过将目的地形象、国家的政治稳定性、员工绩效和酒店形象等因素进行新的组合,考察在北塞浦路斯寻找精品酒店的客人的满意度和忠诚度,并观察其对客人满意度和忠诚度的影响。另外,品牌对酒店的影响是决定目的地的。精品酒店(Le Chateau Lambousa)的客人按年龄、性别、收入水平和选择北塞浦路斯作为目的地的原因进行了调查。数据是在北塞浦路斯拉普塔市的勒Chateau Lambousa酒店收集的,样本为343名客人。数据分析结果表明,旅游目的地形象、国家政治稳定、员工绩效和酒店形象与客人满意度之间存在显著的正相关关系,旅游目的地形象、国家政治稳定、员工绩效和酒店形象与客人忠诚度之间存在直接的正相关关系。最后,目的地形象与酒店形象之间存在着直接的正相关关系。客人对北塞浦路斯土耳其共和国及其酒店的总体满意度反映了客人满意并愿意成为忠诚的客人。对今后的研究和管理意义提出了建议。
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引用次数: 4
The Effects of Political Non-recognition on the Touristsâ VisitationDecision to North Cyprus 政治不承认对TouristsÃ①ÂÂ北塞浦路斯访问决定的影响
Pub Date : 2016-10-28 DOI: 10.4172/2169-0286.1000148
E. Ismet
While the political status of a destination, non-recognition, and tourists’ decision making research has turned considerable attention to the tourism economy in North Cyprus (N. Cyprus), there is no previous research that excludes the effect of the sequences related to the political status on the tourists’ visitation decision. Thus this paper attempts to study how the tourists’ visitation decision was being affected by the political non-recognition. In order to achieve this purpose, appropriate quantitative methods have been underpinned by the perspective of European tourists. The main findings revealed that although the political status of N. Cyprus has not been considered in the visitation decision, other agents such as; indirect flights, image of conflict and lack of diplomatic representative may discourage of such decision and subject to test the competitive advantages of such political non-recognition by eliminating the effect of these restricts.
虽然目的地的政治地位、不承认和游客的决策研究已经把相当多的注意力转向北塞浦路斯(N. Cyprus)的旅游经济,但没有先前的研究排除了与政治地位相关的序列对游客访问决策的影响。因此,本文试图研究政治不承认对游客旅游决策的影响。为了达到这一目的,适当的定量方法得到了欧洲游客视角的支持。主要调查结果显示,虽然在作出探视决定时没有考虑到北塞浦路斯的政治地位,但其他代理人,例如;间接飞行、冲突的形象和缺乏外交代表可能阻碍这种决定,并通过消除这些限制的影响来检验这种政治上不承认的竞争优势。
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引用次数: 2
Is there a Benefit from being Green? Assessing Benefits from MarketingSustainability by North American Hotels 绿色环保有什么好处吗?评估北美酒店可持续性营销的收益
Pub Date : 2016-10-10 DOI: 10.4172/2169-0286.1000145
Rachel Dodds, M. Holmes
The purpose of this research study was to determine if green hotels actually benefited from undertaking environmental practices and integrating these practices into their marketing strategy. After looking at sustainable communications and marketing literature, a total of 2,248 structured surveys were administered to hotels across North America. Responses from 247 hotels (11% response rate) were analyzed using frequencies, t-tests, and regression analysis to examine significant differences. The results show that the extent to which hotels perceive they benefitted from marketing sustainability practices through guest visits, guest length of stay, guest satisfaction, revenue, profit, and average daily rate can be predicted by examining the extent to which a hotel believes that green marketing has been incorporated into a hotels green marketing strategy. Findings also show that hotels that are a part of the Green Key certification program have a higher perceived probability of attracting new customers and retaining old ones. This study provides support that there is a benefit to sustainability marketing and this study is the first to examine how perceived hotel sustainability management and marketing inform one another and could be beneficial to hotels in how they utilize this information to inform marketing decisions.
本研究的目的是确定绿色酒店是否真的从环保实践中受益,并将这些实践纳入其营销策略。在研究了可持续传播和营销文献后,我们对北美各地的酒店进行了总共2248次结构化调查。我们对247家酒店(11%的回复率)的回复进行了频率分析、t检验和回归分析,以检验显著差异。结果表明,通过考察酒店认为绿色营销已纳入酒店绿色营销策略的程度,可以预测酒店通过客人访问量、客人入住时间、客人满意度、收入、利润和平均每日房价从营销可持续性实践中获益的程度。调查结果还显示,参加绿色钥匙认证计划的酒店在吸引新客户和留住老客户方面的可能性更高。这项研究为可持续营销的好处提供了支持,该研究首次考察了酒店可持续发展管理和营销是如何相互影响的,并在酒店如何利用这些信息为营销决策提供信息方面可能对酒店有益。
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引用次数: 19
Are Employees Working in the Lodging Enterprises âÂÂSandbags in FlyingBalloonsâÂÂ? 员工是否在住宿企业工作âÂÂSandbags在FlyingBalloonsâÂÂ?
Pub Date : 2016-10-05 DOI: 10.4172/2169-0286.1000144
Z. Akıncı
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引用次数: 2
期刊
Journal of Hotel & Business Management
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