Pub Date : 2022-05-27DOI: 10.24191/e-aj.v11i1.18266
Adlina Kamalulail, Nur Ezzatul Nadia Abdul Razak, Siti Aisyah Omar, Nor Ashikin Mohamed Yusof
Cybersecurity is a problem that is rarely discussed by the public, especially among university students in Malaysia. This study aims to determine the significant differences of cybersecurity awareness between genders and to investigate the significant predictors of the cybersecurity awareness. This study adopts a cross-sectional methodology among UiTM Negeri Sembilan, Seremban Campus students (n=201, 19 to 25 years old) using a questionnaire. The results show that male and female students have the same level of cybersecurity awareness. Meanwhile, gender, age, marital status, faculty, type of social media used, hours spent on social media, attitude and environmental factors do not in any way affect the awareness of cybersecurity among students. The results further show that it is only the knowledge factors that differentiate cybersecurity awareness among them.
{"title":"Awareness of Cybersecurity: A Case Study in UiTM Negeri Sembilan Branch, Seremban Campus","authors":"Adlina Kamalulail, Nur Ezzatul Nadia Abdul Razak, Siti Aisyah Omar, Nor Ashikin Mohamed Yusof","doi":"10.24191/e-aj.v11i1.18266","DOIUrl":"https://doi.org/10.24191/e-aj.v11i1.18266","url":null,"abstract":"Cybersecurity is a problem that is rarely discussed by the public, especially among university students in Malaysia. This study aims to determine the significant differences of cybersecurity awareness between genders and to investigate the significant predictors of the cybersecurity awareness. This study adopts a cross-sectional methodology among UiTM Negeri Sembilan, Seremban Campus students (n=201, 19 to 25 years old) using a questionnaire. The results show that male and female students have the same level of cybersecurity awareness. Meanwhile, gender, age, marital status, faculty, type of social media used, hours spent on social media, attitude and environmental factors do not in any way affect the awareness of cybersecurity among students. The results further show that it is only the knowledge factors that differentiate cybersecurity awareness among them.","PeriodicalId":11454,"journal":{"name":"e-Academia Journal","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79689720","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-27DOI: 10.24191/e-aj.v11i1.18272
Leviana Andrew, Darrold Hansen Mathew, Norfarahzila Mohd Zam, Siti Fatimah Abdul Latiff, Shahera Shaziah Mohd Hamdi
Office environment and its relationship with worker productivity is an area of interest for office administrators to set up an office. While most studies proved that there was a significant correlation between the two variables, others presented inconclusive findings. This study explored the relationship between office environment and productivity among the government workers in Kota Belud, Sabah. It focused on four variables of office environment which include furniture, temperature, noise, and lighting. The population of this study are employees in a government institution in Kota Belud, Sabah. This quantitative study employed questionnaire distribution to 115 government employees through convenience sampling method. The findings indicated that the government workers in Kota Belud agreed that office environment does affect their work productivity. All variables of office environment were significant and positively correlated with workers’ productivity. Furthermore, the research reflected that these workers would pay more attention to the quality of office environment aspects for better workers’ productivity and job performance.
{"title":"Office Environment and Workers’ Productivity: Empirical Evidence of Government Workers in Kota Belud, Sabah, Malaysia","authors":"Leviana Andrew, Darrold Hansen Mathew, Norfarahzila Mohd Zam, Siti Fatimah Abdul Latiff, Shahera Shaziah Mohd Hamdi","doi":"10.24191/e-aj.v11i1.18272","DOIUrl":"https://doi.org/10.24191/e-aj.v11i1.18272","url":null,"abstract":"Office environment and its relationship with worker productivity is an area of interest for office administrators to set up an office. While most studies proved that there was a significant correlation between the two variables, others presented inconclusive findings. This study explored the relationship between office environment and productivity among the government workers in Kota Belud, Sabah. It focused on four variables of office environment which include furniture, temperature, noise, and lighting. The population of this study are employees in a government institution in Kota Belud, Sabah. This quantitative study employed questionnaire distribution to 115 government employees through convenience sampling method. The findings indicated that the government workers in Kota Belud agreed that office environment does affect their work productivity. All variables of office environment were significant and positively correlated with workers’ productivity. Furthermore, the research reflected that these workers would pay more attention to the quality of office environment aspects for better workers’ productivity and job performance.","PeriodicalId":11454,"journal":{"name":"e-Academia Journal","volume":"24 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83260307","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-27DOI: 10.24191/e-aj.v11i1.18268
Meita Triantiani, Olivia Fachrunnisa, Ardian Adhiatma
The Muslim millennials which refers to those who are Muslim with an age range of birth from 1982-2004, find it easy to change jobs when they feel that their jobs are not suitable for their abilities and interest. Therefore, to be able to face a dynamic and heterogeneous world of work, the application of Islamic human values in resilience and hardiness is important to help them adapt to their future career. Career adaptability is one of the abilities that can help Muslim millennials deal with the transition of environment from college to the work place, as even for a professional employee, being adaptive is still a challenge. Therefore, to be able to face a heterogeneous work environment in the future, the application of Islamic human values in their resilience and hardiness is important. The purpose of this study is to develop a model to improve the career adaptability of the Muslim millennial generation with the lens of Islamic Human Values in resilience and hardiness abilities. Data were collected from 150 of the Muslim millennial generation in one of the Islamic private universities at Semarang and there were two phases, the first phase was qualitative which was conducted by interview and observation and the second phase was quantitative by using a questionnaire. Data analysis tool used was Smart Partial Least Square (PLS) and the amount of data that can be used was 141. The study concludes that Islamic human values have positive significant influence on an individual’s resilience and hardiness. Furthermore, the resilience and hardiness influenced by Islamic human values have a positive significant effect on career adaptability.
{"title":"Exploring Islamic Human Values on Self-Regulation for Career Adaptability among Muslim Millennials","authors":"Meita Triantiani, Olivia Fachrunnisa, Ardian Adhiatma","doi":"10.24191/e-aj.v11i1.18268","DOIUrl":"https://doi.org/10.24191/e-aj.v11i1.18268","url":null,"abstract":"The Muslim millennials which refers to those who are Muslim with an age range of birth from 1982-2004, find it easy to change jobs when they feel that their jobs are not suitable for their abilities and interest. Therefore, to be able to face a dynamic and heterogeneous world of work, the application of Islamic human values in resilience and hardiness is important to help them adapt to their future career. Career adaptability is one of the abilities that can help Muslim millennials deal with the transition of environment from college to the work place, as even for a professional employee, being adaptive is still a challenge. Therefore, to be able to face a heterogeneous work environment in the future, the application of Islamic human values in their resilience and hardiness is important. The purpose of this study is to develop a model to improve the career adaptability of the Muslim millennial generation with the lens of Islamic Human Values in resilience and hardiness abilities. Data were collected from 150 of the Muslim millennial generation in one of the Islamic private universities at Semarang and there were two phases, the first phase was qualitative which was conducted by interview and observation and the second phase was quantitative by using a questionnaire. Data analysis tool used was Smart Partial Least Square (PLS) and the amount of data that can be used was 141. The study concludes that Islamic human values have positive significant influence on an individual’s resilience and hardiness. Furthermore, the resilience and hardiness influenced by Islamic human values have a positive significant effect on career adaptability.","PeriodicalId":11454,"journal":{"name":"e-Academia Journal","volume":"5 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83599720","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-27DOI: 10.24191/e-aj.v11i1.18275
Aditya Herwanto, Abdul Hakim
This study aims to test and analyze the influence of organizational justice and spiritual value on employee engagement and turnover intention. The population in this study were doctors, paramedics and other non-paramedics at The Unimus Dental and Oral Hospital. Considering the population is only 50 people, the whole sample was used, so this study is a census study. The data source used is primary data obtained from respondents who answered a questionnaire. The data analysis method used is descriptive analysis of variables and partial least square test. The results of this study are 1) organizational justice and spiritual value affect employee engagement, 2) spiritual value and employee engagement are influential in reducing turnover intention, 3) Employee engagement can play a role in mediating organizational justice and spiritual value against turnover intention. The results of this research show that to minimize the turnover intention, there should be efforts on the part of hospital management to provide fairness to its employees, such as the ability to adjust the workload in men and women, the fair attitude of supervisors, the similarity in providing assessments, the importance discussing work results and fair attitudes given by employees in expressing opinions. Other efforts can also be seen from the application of spiritual values at work, namely providing service with earnestly and being courteous to the community or patients.
{"title":"The Effect of Organizational Justice and Spiritual Value On Employee Engagement and Turnover Intention","authors":"Aditya Herwanto, Abdul Hakim","doi":"10.24191/e-aj.v11i1.18275","DOIUrl":"https://doi.org/10.24191/e-aj.v11i1.18275","url":null,"abstract":"This study aims to test and analyze the influence of organizational justice and spiritual value on employee engagement and turnover intention. The population in this study were doctors, paramedics and other non-paramedics at The Unimus Dental and Oral Hospital. Considering the population is only 50 people, the whole sample was used, so this study is a census study. The data source used is primary data obtained from respondents who answered a questionnaire. The data analysis method used is descriptive analysis of variables and partial least square test. The results of this study are 1) organizational justice and spiritual value affect employee engagement, 2) spiritual value and employee engagement are influential in reducing turnover intention, 3) Employee engagement can play a role in mediating organizational justice and spiritual value against turnover intention. The results of this research show that to minimize the turnover intention, there should be efforts on the part of hospital management to provide fairness to its employees, such as the ability to adjust the workload in men and women, the fair attitude of supervisors, the similarity in providing assessments, the importance discussing work results and fair attitudes given by employees in expressing opinions. Other efforts can also be seen from the application of spiritual values at work, namely providing service with earnestly and being courteous to the community or patients.","PeriodicalId":11454,"journal":{"name":"e-Academia Journal","volume":"11 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86963539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-29DOI: 10.24191/e-aj.v10i2.16295
Sheng Chan Yann, Peng Tan Choo, Leng Chong Oi, Keat Yeap Chun
The arrival of advanced communication and information technologies has changed the method of teaching and learning in the 21st century. Thus, different types of impactful teaching approaches have been applied by educators to ensure that the focus of education is not only to deliver knowledge but also to cultivate students’ problem solving, creativity, collaboration and communication skills. In view of a subject which is totally new to students, they need time to learn and practise the skills learned which include listening, speaking, reading and writing. However, the credit hour for the particular subject is only two hours per week, which is a challenge for the lecturer to guide students in achieving the learning outcomes of the subject and to implement the teaching and learning process. Therefore, the scaffolding teaching method was chosen as an action research to see the impact on student’s learning. The focus of the study was Introductory Mandarin Level 1. The new roles of teachers were applied through a mechanism including self-learning, group discussion, and presentation. Lecturer had designed and created self-learning notes as a reference to help students understand the particular lesson, facilitated students using effective questioning skills and summarized the lesson at the end to scaffold students’ learning. At the end of the semester, students were required to answer a survey questionnaire regarding teaching and learning. This approach gave a positive result which showed that it managed to motivate students to participate in class. Students enjoyed the activities in class and were more active and confident to express their ideas as they understood the topic well during their discussion rather than one way lecture in the class. Keywords: Scaffolding, Google Slides, Google Classroom, Online Distance Learning
{"title":"Innovative in Teaching Mandarin through Scaffolding Strategies","authors":"Sheng Chan Yann, Peng Tan Choo, Leng Chong Oi, Keat Yeap Chun","doi":"10.24191/e-aj.v10i2.16295","DOIUrl":"https://doi.org/10.24191/e-aj.v10i2.16295","url":null,"abstract":"The arrival of advanced communication and information technologies has changed the method of teaching and learning in the 21st century. Thus, different types of impactful teaching approaches have been applied by educators to ensure that the focus of education is not only to deliver knowledge but also to cultivate students’ problem solving, creativity, collaboration and communication skills. In view of a subject which is totally new to students, they need time to learn and practise the skills learned which include listening, speaking, reading and writing. However, the credit hour for the particular subject is only two hours per week, which is a challenge for the lecturer to guide students in achieving the learning outcomes of the subject and to implement the teaching and learning process. Therefore, the scaffolding teaching method was chosen as an action research to see the impact on student’s learning. The focus of the study was Introductory Mandarin Level 1. The new roles of teachers were applied through a mechanism including self-learning, group discussion, and presentation. Lecturer had designed and created self-learning notes as a reference to help students understand the particular lesson, facilitated students using effective questioning skills and summarized the lesson at the end to scaffold students’ learning. At the end of the semester, students were required to answer a survey questionnaire regarding teaching and learning. This approach gave a positive result which showed that it managed to motivate students to participate in class. Students enjoyed the activities in class and were more active and confident to express their ideas as they understood the topic well during their discussion rather than one way lecture in the class. \u0000Keywords: Scaffolding, Google Slides, Google Classroom, Online Distance Learning","PeriodicalId":11454,"journal":{"name":"e-Academia Journal","volume":"27 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84456279","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-29DOI: 10.24191/e-aj.v10i2.16299
Mazri Mamat, Wan Asri Wan Ab. Aziz
The aim of this study is to identify the factors that influence the culture of innovation in Pahang State Secretary Office, Kuantan through the activities of the Innovative and Creative Group (KIK) /Innovation. This study also intends to find the relationship between involvement and cultural factors of creativity and innovation in the Pahang State Secretary Office. Based on the study and knowledge gained from relevant literature, a conceptual framework is gradually built. The sample technique used to fulfil the study's goal was stratified random sampling. The sample size of respondents from the Pahang State Secretary's Office, Kuantan selected is 103 out of 140 total population of the Pahang State Secretary's Office consists of KIK / Innovation group. Descriptive analysis of the data collection found that the framework is dependable and delivers what it was designed for, with significant item-to-total correlations and regression analysis for the dimensions studied and a high Cronbach's alpha value. This methodology is used in this study since it is a convenient way to gather information from respondents. The information was collected using a questionnaire provided. Cronbach Alpha coefficients were used to assess reliability. There were four independent variables and one dependent variable in this study. Studies have found that change management and learning greatly influence and influence engagement and innovation culture. Research in the future should look at how a culture of innovation can be used as a driver to develop creativity and innovation in organisations. Keywords: Creative and Innovative Group, Innovation Culture, Creativity
{"title":"Factors Affecting the Culture of Innovation in the Activities of Innovative and Creative (KIK) / Innovation Group at Pahang State Secretary Office, Kuantan","authors":"Mazri Mamat, Wan Asri Wan Ab. Aziz","doi":"10.24191/e-aj.v10i2.16299","DOIUrl":"https://doi.org/10.24191/e-aj.v10i2.16299","url":null,"abstract":"The aim of this study is to identify the factors that influence the culture of innovation in Pahang State Secretary Office, Kuantan through the activities of the Innovative and Creative Group (KIK) /Innovation. This study also intends to find the relationship between involvement and cultural factors of creativity and innovation in the Pahang State Secretary Office. Based on the study and knowledge gained from relevant literature, a conceptual framework is gradually built. The sample technique used to fulfil the study's goal was stratified random sampling. The sample size of respondents from the Pahang State Secretary's Office, Kuantan selected is 103 out of 140 total population of the Pahang State Secretary's Office consists of KIK / Innovation group. Descriptive analysis of the data collection found that the framework is dependable and delivers what it was designed for, with significant item-to-total correlations and regression analysis for the dimensions studied and a high Cronbach's alpha value. This methodology is used in this study since it is a convenient way to gather information from respondents. The information was collected using a questionnaire provided. Cronbach Alpha coefficients were used to assess reliability. There were four independent variables and one dependent variable in this study. Studies have found that change management and learning greatly influence and influence engagement and innovation culture. Research in the future should look at how a culture of innovation can be used as a driver to develop creativity and innovation in organisations. \u0000Keywords: Creative and Innovative Group, Innovation Culture, Creativity","PeriodicalId":11454,"journal":{"name":"e-Academia Journal","volume":"18 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81762246","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-29DOI: 10.24191/e-aj.v10i2.16293
Michel David, S. H. Mogindol, Christy Bidder, S. Kibat, B. S. Fatt
The business of online food delivery (OFD) services has grown rapidly over the years and more so during the COVID-19 pandemic. To date, a significant amount of research works relating to OFD services have been conducted, however, not many have focused on the intention of using OFD services especially from the youths’ perspective. Hence, the purpose of this study is to examine youth’s intention of using OFD services. The study applied a quantitative approach and the unit of analysis for this study is the youths between 18 to 40 years old, as the potential users of OFD services living in Kota Kinabalu, Sabah. Through the cross-sectional data collection approach and purposive sampling technique, 346 samples were collected via an online survey questionnaire. The survey questionnaire was adopted from previous studies with minor modifications, validated and pilot tested. A total of 346 responses were collected and analysed using descriptive and multiple regression analysis. The results indicated all the predictors (convenience motivation, time-saving motivation, price-orientation motivation, and hedonistic motivation) significantly affect youth’s intention towards OFD services. The study contributes to the existing literature on OFD and practical implications to the food industry, food delivery services, and marketers from the youths’ perspective. Keywords – Intention, Online Food Delivery, Youth, Convenience Motivation, Time-Saving Motivation, Price-Orientation Motivation, Hedonistic Motivation
{"title":"Youths’ Intention towards Online Food Delivery (OFD) Services in Kota Kinabalu","authors":"Michel David, S. H. Mogindol, Christy Bidder, S. Kibat, B. S. Fatt","doi":"10.24191/e-aj.v10i2.16293","DOIUrl":"https://doi.org/10.24191/e-aj.v10i2.16293","url":null,"abstract":"The business of online food delivery (OFD) services has grown rapidly over the years and more so during the COVID-19 pandemic. To date, a significant amount of research works relating to OFD services have been conducted, however, not many have focused on the intention of using OFD services especially from the youths’ perspective. Hence, the purpose of this study is to examine youth’s intention of using OFD services. The study applied a quantitative approach and the unit of analysis for this study is the youths between 18 to 40 years old, as the potential users of OFD services living in Kota Kinabalu, Sabah. Through the cross-sectional data collection approach and purposive sampling technique, 346 samples were collected via an online survey questionnaire. The survey questionnaire was adopted from previous studies with minor modifications, validated and pilot tested. A total of 346 responses were collected and analysed using descriptive and multiple regression analysis. The results indicated all the predictors (convenience motivation, time-saving motivation, price-orientation motivation, and hedonistic motivation) significantly affect youth’s intention towards OFD services. The study contributes to the existing literature on OFD and practical implications to the food industry, food delivery services, and marketers from the youths’ perspective. \u0000Keywords – Intention, Online Food Delivery, Youth, Convenience Motivation, Time-Saving Motivation, Price-Orientation Motivation, Hedonistic Motivation","PeriodicalId":11454,"journal":{"name":"e-Academia Journal","volume":"201 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83730875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-29DOI: 10.24191/e-aj.v10i2.16288
Leviana Andrew, Siti Fatimah Abdul Latiff, Haniz Izyan Izzati Ali
The study of service quality and clients’ satisfaction has been used by organisations to deliver better services to their clients. While many studies have been done on this topic from the perspective of the public towards the government service, there were few emphases from the perspective of the government servants (G2G) towards the government services offered by other government agencies. This study aimed to investigate the relationship between service quality and clients’ satisfaction among employees at a government agency towards counter services at Urban Transformation Centre (UTC) Kuching, Sarawak. The study includes all five elements of Service Quality Dimensions (SERVQUAL) which were Tangible, Reliability, Responsiveness, Assurance, and Empathy. This study includes all employees of a government agency in Kota Samarahan, Sarawak. Questionnaires were distributed to respondents through Google Form with a returned rate of 88%. It was found that empathy and responsiveness variables had a strong and positive correlation with Clients’ Satisfaction while Assurance, Reliability, and Tangibility had a moderate and positive correlation with Clients’ Satisfaction. These findings implied that clients were more satisfied with services that were handled with care and discretion as well as quickly resolving unexpected issues thus providing insights to government agencies to improve their services. Keywords: Service Quality, Customer Satisfaction, Tangibles, Reliability, Responsiveness, Assurance, Empathy
{"title":"Service Quality and Client’s Satisfaction: A Case Study among Employees at a Government Agency in Kota Samarahan towards Counter Services in Urban Transformation Centre (UTC) Kuching","authors":"Leviana Andrew, Siti Fatimah Abdul Latiff, Haniz Izyan Izzati Ali","doi":"10.24191/e-aj.v10i2.16288","DOIUrl":"https://doi.org/10.24191/e-aj.v10i2.16288","url":null,"abstract":"The study of service quality and clients’ satisfaction has been used by organisations to deliver better services to their clients. While many studies have been done on this topic from the perspective of the public towards the government service, there were few emphases from the perspective of the government servants (G2G) towards the government services offered by other government agencies. This study aimed to investigate the relationship between service quality and clients’ satisfaction among employees at a government agency towards counter services at Urban Transformation Centre (UTC) Kuching, Sarawak. The study includes all five elements of Service Quality Dimensions (SERVQUAL) which were Tangible, Reliability, Responsiveness, Assurance, and Empathy. This study includes all employees of a government agency in Kota Samarahan, Sarawak. Questionnaires were distributed to respondents through Google Form with a returned rate of 88%. It was found that empathy and responsiveness variables had a strong and positive correlation with Clients’ Satisfaction while Assurance, Reliability, and Tangibility had a moderate and positive correlation with Clients’ Satisfaction. These findings implied that clients were more satisfied with services that were handled with care and discretion as well as quickly resolving unexpected issues thus providing insights to government agencies to improve their services. \u0000Keywords: Service Quality, Customer Satisfaction, Tangibles, Reliability, Responsiveness, Assurance, Empathy","PeriodicalId":11454,"journal":{"name":"e-Academia Journal","volume":"24 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82963176","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-29DOI: 10.24191/e-aj.v10i2.16292
Ariffatri Mohammad, Wan Asri Wan Ab. Aziz
This study aims to find the relationship between the factors that influenced the effectiveness of the training program in the Public Training Institute located in the Eastern Region of Malaysia amidst the outbreak of the COVID-19 pandemic from early 2020 to date. Many PTIs have to strive in maintaining their operation during the pandemic with limitations of movements and changes in teaching approaches. The data was collected by using a set of questionnaires that was distributed online through WhatsApp (using a GoogleForm link) to all of the respected respondents that consist of training participants. The data was analysed by using Pierson Correlation Coefficient. The study discovered that all the factors (Improvement in Knowledge and Skills, Content of Courses, Training Approaches, and The Performance of Facilitators) have a strong association with the effectiveness of the training program during the pandemic. Thus, all factors have given effect to the level of effectiveness of the training program in all PTIs across the Eastern Region of Malaysia amidst the outbreak of the COVID-19 pandemic. Keywords: Effectiveness, Knowledge, Content, Approaches, Performance
{"title":"Factors That Influenced the Effectiveness of Training Program Organised By the Public Training Institutes in Eastern Region of Malaysia amidst the Outbreak of COVID-19 Pandemic","authors":"Ariffatri Mohammad, Wan Asri Wan Ab. Aziz","doi":"10.24191/e-aj.v10i2.16292","DOIUrl":"https://doi.org/10.24191/e-aj.v10i2.16292","url":null,"abstract":"This study aims to find the relationship between the factors that influenced the effectiveness of the training program in the Public Training Institute located in the Eastern Region of Malaysia amidst the outbreak of the COVID-19 pandemic from early 2020 to date. Many PTIs have to strive in maintaining their operation during the pandemic with limitations of movements and changes in teaching approaches. The data was collected by using a set of questionnaires that was distributed online through WhatsApp (using a GoogleForm link) to all of the respected respondents that consist of training participants. The data was analysed by using Pierson Correlation Coefficient. The study discovered that all the factors (Improvement in Knowledge and Skills, Content of Courses, Training Approaches, and The Performance of Facilitators) have a strong association with the effectiveness of the training program during the pandemic. Thus, all factors have given effect to the level of effectiveness of the training program in all PTIs across the Eastern Region of Malaysia amidst the outbreak of the COVID-19 pandemic. \u0000Keywords: Effectiveness, Knowledge, Content, Approaches, Performance","PeriodicalId":11454,"journal":{"name":"e-Academia Journal","volume":"28 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85998789","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-29DOI: 10.24191/e-aj.v10i2.16291
Mazlan Mamat, Wan Asri Wan Ab. Aziz
The hidden cost caused by employee turnover is inevitable. In filling in the vacancy of a position, the causes of turnover will affect the cycling systems. Low turnover rate is essential to an organization’s human resources department as it shows an excellent indicator of budgeting and training cost. This study aims to examine the significant relationship between the factors namely organizational commitment, job stress, job satisfaction and reward satisfaction with turnover intention among committee members in recreation society at Kuantan, Pahang. The sample size of respondents from this society selected in Kuantan, Pahang is 169 from 316 of the population sizes. Stratified random sampling technique was chosen in achieving the objectives of this study because it is a systematic data collection method. The data for this study was collected from the questionnaires distributed to the respondents by using Google form. Altogether, there are four independent variables and one dependent variable. Statistical Package for Social Science version 23 (SPSS) was employed to perform data analysis of the study. The study discovered that organizational commitment, job stress, job satisfaction, and reward satisfaction have significant relationships with turnover intention. These factors like organizational commitment, job stress, job satisfaction and reward Satisfaction are suitable in predicting and analysing organizational behaviour regarding human resource management. Hence, it is crucial to study turnover intentions in organizational management. Keywords: Non-Governmental Organisation, Committees Members, Turnover Intention, Organisational Behaviour
员工流失带来的隐性成本是不可避免的。在填补职位空缺时，更替的原因会影响循环系统。低离职率对一个组织的人力资源部门来说是至关重要的，因为它是预算和培训成本的一个很好的指标。本研究旨在探讨彭亨州关丹市游憩社成员的组织承诺、工作压力、工作满意、报酬满意等因素对离职倾向的影响。从彭亨州关丹选取的该社会受访者的样本量从316个人口中抽取169个。为了达到本研究的目的，我们选择了分层随机抽样技术，因为它是一种系统的数据收集方法。本研究的数据收集自使用Google表单分发给受访者的调查问卷。总共有四个自变量和一个因变量。本研究采用SPSS统计软件包(Statistical Package for Social Science version 23)进行数据分析。研究发现，组织承诺、工作压力、工作满意度和奖励满意度与离职倾向有显著的关系。这些因素，如组织承诺，工作压力，工作满意度和奖励满意度适用于预测和分析有关人力资源管理的组织行为。因此，研究员工离职意向在组织管理中具有重要意义。关键词:非政府组织;委员会成员;离职意向
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