Pub Date : 2023-07-01DOI: 10.15549/jeecar.v10i4.1356
Julia Famor Pratami, V. Gaffar, Puspo Dewi Dirgantari, C. Furqon, M. Maryati
This study aims at providing an understanding of the relationship between the digital experience of patients, innovation, and service quality to enhance patient loyalty to healthcare facilities in Indonesia. The data were then analyzed using the structural equation model. This study involved 214 patients at healthcare facilities in Indonesia, filling out questionnaires through an online survey. The data were analyzed using a structural equation model with Confirmatory Factor Analysis (CFA) for the measurement model analysis. The results indicated that patient loyalty could be influenced by healthcare facilities that simultaneously implemented innovation, patient digital experience, and service quality. The novelty of this study was obtained by testing and analyzing patient digital relationships, innovation, service quality, and patient loyalty in a model, and using healthcare facilities in Indonesia as a research analysis unit. Moreover, it was compared with the health and non-health industries in other countries.
{"title":"Managing patient loyalty through digital patient experience","authors":"Julia Famor Pratami, V. Gaffar, Puspo Dewi Dirgantari, C. Furqon, M. Maryati","doi":"10.15549/jeecar.v10i4.1356","DOIUrl":"https://doi.org/10.15549/jeecar.v10i4.1356","url":null,"abstract":"This study aims at providing an understanding of the relationship between the digital experience of patients, innovation, and service quality to enhance patient loyalty to healthcare facilities in Indonesia. The data were then analyzed using the structural equation model. This study involved 214 patients at healthcare facilities in Indonesia, filling out questionnaires through an online survey. The data were analyzed using a structural equation model with Confirmatory Factor Analysis (CFA) for the measurement model analysis. The results indicated that patient loyalty could be influenced by healthcare facilities that simultaneously implemented innovation, patient digital experience, and service quality. The novelty of this study was obtained by testing and analyzing patient digital relationships, innovation, service quality, and patient loyalty in a model, and using healthcare facilities in Indonesia as a research analysis unit. Moreover, it was compared with the health and non-health industries in other countries. \u0000 ","PeriodicalId":127595,"journal":{"name":"Journal of Eastern European and Central Asian Research (JEECAR)","volume":"14 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116647437","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research aims to identify the development of the digital economy and its impact on welfare and economic growth in Singapore and Thailand. The two countries allocate a budget for the specific purpose of building a broadband network all over the country. This national broadband network will help bridge the gap digital divide and encourage modern economic development through e-commerce. However, in its application or implementation, there are many differences between the two countries in their achievements. The method used in this study is Qualitative Research Method. It uses the Literature Review Method to understand better the state of digital economy growth in both countries. Based on the comparison of the results, Singapore is far superior in average internet speed. Although high internet speed lags, however, in the field of e-commerce and means of payment electronics, Thailand is much more accessible compared to Singapore.
{"title":"Digital economy growth in Singapore and Thailand due to the post-COVID-19 pandemic","authors":"S. Putri, Alya Soraya Yahya, Azzahra Attahira, Lidya Sisda Nabilasari, Valensya Tamaela","doi":"10.15549/jeecar.v10i4.1366","DOIUrl":"https://doi.org/10.15549/jeecar.v10i4.1366","url":null,"abstract":"This research aims to identify the development of the digital economy and its impact on welfare and economic growth in Singapore and Thailand. The two countries allocate a budget for the specific purpose of building a broadband network all over the country. This national broadband network will help bridge the gap digital divide and encourage modern economic development through e-commerce. However, in its application or implementation, there are many differences between the two countries in their achievements. The method used in this study is Qualitative Research Method. It uses the Literature Review Method to understand better the state of digital economy growth in both countries. Based on the comparison of the results, Singapore is far superior in average internet speed. Although high internet speed lags, however, in the field of e-commerce and means of payment electronics, Thailand is much more accessible compared to Singapore.","PeriodicalId":127595,"journal":{"name":"Journal of Eastern European and Central Asian Research (JEECAR)","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114722227","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.15549/jeecar.v10i4.1367
S. Nugraha, A. Rahayu, D. Disman, L. Wibowo, T. Tawami
While the importance of implementing value-based strategies has been widely researched, empirical research on applying such strategies to create a religious atmosphere that can improve workers’ performance in companies is limited. Therefore, this study aims to generate a Value-Based Strategy Model for creating a religious atmosphere and examine its influence on steel construction businesses' performance in Indonesia. The model is based on the concept of religious-based values, which provide a competitive advantage for companies by affecting the performance of workers and the overall company performance. The population for this study was 120 steel construction companies in Indonesia, and the SEM-PLS technique was used for analysis. The findings demonstrate that a value-based strategy that creates a religious atmosphere significantly and positively affects the business performance of steel construction companies in Indonesia.
{"title":"Religious value-based strategy model on steel construction businesses performance","authors":"S. Nugraha, A. Rahayu, D. Disman, L. Wibowo, T. Tawami","doi":"10.15549/jeecar.v10i4.1367","DOIUrl":"https://doi.org/10.15549/jeecar.v10i4.1367","url":null,"abstract":"While the importance of implementing value-based strategies has been widely researched, empirical research on applying such strategies to create a religious atmosphere that can improve workers’ performance in companies is limited. Therefore, this study aims to generate a Value-Based Strategy Model for creating a religious atmosphere and examine its influence on steel construction businesses' performance in Indonesia. The model is based on the concept of religious-based values, which provide a competitive advantage for companies by affecting the performance of workers and the overall company performance. The population for this study was 120 steel construction companies in Indonesia, and the SEM-PLS technique was used for analysis. The findings demonstrate that a value-based strategy that creates a religious atmosphere significantly and positively affects the business performance of steel construction companies in Indonesia.","PeriodicalId":127595,"journal":{"name":"Journal of Eastern European and Central Asian Research (JEECAR)","volume":"136 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131882163","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.15549/jeecar.v10i4.1364
Triyono Adi Tristanto, N. Nugraha, I. Waspada, M. Mayasari, Poni Sukaesih Kurniati
The study empirically investigates how sustainability performance affects corporate performance through Leverage which is moderated by managerial and institutional ownership. This research employs verification analysis and data analysis techniques based on conditional process analysis. Financial Sector Companies, especially Banks listed on the Indonesia Stock Exchange from 2018 to 2021, constitute the study population. The study's findings indicate that: Leverage mediates the impact of Sustainability Performance on Corporate Performance which is moderated by Institutional Ownership, Managerial Ownership moderates the impact of Sustainability Performance on Corporate Performance and moderating the impact of Leverage on Corporate Performance, Institutional Ownership moderates the impact of Sustainability Performance on Corporate Performance and Institutional Ownership moderates the impact of Leverage on Corporate Performance. This conclusion is crucial for decision-makers who want to maximize sustainability performance to boost business performance.
{"title":"Sustainability performance impact of corporate performance in Indonesia banking","authors":"Triyono Adi Tristanto, N. Nugraha, I. Waspada, M. Mayasari, Poni Sukaesih Kurniati","doi":"10.15549/jeecar.v10i4.1364","DOIUrl":"https://doi.org/10.15549/jeecar.v10i4.1364","url":null,"abstract":"The study empirically investigates how sustainability performance affects corporate performance through Leverage which is moderated by managerial and institutional ownership. This research employs verification analysis and data analysis techniques based on conditional process analysis. Financial Sector Companies, especially Banks listed on the Indonesia Stock Exchange from 2018 to 2021, constitute the study population. The study's findings indicate that: Leverage mediates the impact of Sustainability Performance on Corporate Performance which is moderated by Institutional Ownership, Managerial Ownership moderates the impact of Sustainability Performance on Corporate Performance and moderating the impact of Leverage on Corporate Performance, Institutional Ownership moderates the impact of Sustainability Performance on Corporate Performance and Institutional Ownership moderates the impact of Leverage on Corporate Performance. This conclusion is crucial for decision-makers who want to maximize sustainability performance to boost business performance.","PeriodicalId":127595,"journal":{"name":"Journal of Eastern European and Central Asian Research (JEECAR)","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129286252","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.15549/jeecar.v10i4.1358
S. Surtikanti, A. Saepudin, Haslina Hassaan, Wati Aris Astuti, S. D. Anggadini
This study empirically examined the impact of operational expenses, sales volume, and accounts payable on net income in Indonesian mining businesses. With a quantitative approach, this study employs both descriptive and verification approaches. Using a purposive sampling technique, 35 financial statements from 7 mining businesses were selected from a population of 100 financial statements. The results show that operational cost significantly affected net profit with negative relations, sales volume significantly affected net profit with positive relations, and payable significantly affected net profit with positive relations. The conclusion of this study states that net profit is more dominantly influenced by sales volume compared to operational costs and accounts payable. The impact of this research is that mining companies consider how to reduce operating costs and accounts payable and increase sales volume in company operations.
{"title":"Determinant of net income in indonesia mining companies","authors":"S. Surtikanti, A. Saepudin, Haslina Hassaan, Wati Aris Astuti, S. D. Anggadini","doi":"10.15549/jeecar.v10i4.1358","DOIUrl":"https://doi.org/10.15549/jeecar.v10i4.1358","url":null,"abstract":"This study empirically examined the impact of operational expenses, sales volume, and accounts payable on net income in Indonesian mining businesses. With a quantitative approach, this study employs both descriptive and verification approaches. Using a purposive sampling technique, 35 financial statements from 7 mining businesses were selected from a population of 100 financial statements. The results show that operational cost significantly affected net profit with negative relations, sales volume significantly affected net profit with positive relations, and payable significantly affected net profit with positive relations. The conclusion of this study states that net profit is more dominantly influenced by sales volume compared to operational costs and accounts payable. The impact of this research is that mining companies consider how to reduce operating costs and accounts payable and increase sales volume in company operations. \u0000 ","PeriodicalId":127595,"journal":{"name":"Journal of Eastern European and Central Asian Research (JEECAR)","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131915052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.15549/jeecar.v10i4.1365
Tine Agustin Wulandari, Mohammad Iqbal Assidiq
Influencer marketing is one of the digital marketing strategies currently used by many companies. The purpose of this research is to find out and describe the influencer marketing strategy implemented specifically by an application-based FMCG product provider (start-up company) in Indonesia to market FMCG products such as fruits, vegetables, milk, and others that have a relatively short product life, using a qualitative approach and descriptive study. The results showed that the influencer marketing strategy implemented by an application-based FMCG product provider consists of four stages: determining (making), managing relationships, monitoring, and evaluating (measuring) influencer’s marketing campaigns. Research conclusion, this strategy is a repeated cycle. The last stage (evaluation or measure) is the input to determine the influencer marketing in the next campaign.
{"title":"Influencer marketing strategy of start-up company as the provider of fast-moving consumer goods (FMCG) products in Indonesia","authors":"Tine Agustin Wulandari, Mohammad Iqbal Assidiq","doi":"10.15549/jeecar.v10i4.1365","DOIUrl":"https://doi.org/10.15549/jeecar.v10i4.1365","url":null,"abstract":"Influencer marketing is one of the digital marketing strategies currently used by many companies. The purpose of this research is to find out and describe the influencer marketing strategy implemented specifically by an application-based FMCG product provider (start-up company) in Indonesia to market FMCG products such as fruits, vegetables, milk, and others that have a relatively short product life, using a qualitative approach and descriptive study. The results showed that the influencer marketing strategy implemented by an application-based FMCG product provider consists of four stages: determining (making), managing relationships, monitoring, and evaluating (measuring) influencer’s marketing campaigns. Research conclusion, this strategy is a repeated cycle. The last stage (evaluation or measure) is the input to determine the influencer marketing in the next campaign.","PeriodicalId":127595,"journal":{"name":"Journal of Eastern European and Central Asian Research (JEECAR)","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132435459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.15549/jeecar.v10i4.1377
Wati Aris Astuti, S. Surtikanti, Eneida, Dalila Haji Daud
This study aims to provide empirical evidence regarding the quality of auditors obtained from audit findings and the performance of local government apparatus in producing audit findings at the Central Government Inspectorate. The research method used is a descriptive verification method with SPSS 2.0. The results of the study show that auditor quality has a significant effect on audit findings. This proves that a qualified auditor in disclosing audit findings requires professional expertise and skills in carrying out his duties. And the results of research on audit findings have a poor performance impact on local government administration. This indicates that the fewer the number of audit findings found, the better the performance of local government administration. In other words, the fewer problems or violations found during the audit process, the better the performance of the local government.
{"title":"Auditor quality analysis of audit findings in Timor-Leste","authors":"Wati Aris Astuti, S. Surtikanti, Eneida, Dalila Haji Daud","doi":"10.15549/jeecar.v10i4.1377","DOIUrl":"https://doi.org/10.15549/jeecar.v10i4.1377","url":null,"abstract":"This study aims to provide empirical evidence regarding the quality of auditors obtained from audit findings and the performance of local government apparatus in producing audit findings at the Central Government Inspectorate. The research method used is a descriptive verification method with SPSS 2.0. The results of the study show that auditor quality has a significant effect on audit findings. This proves that a qualified auditor in disclosing audit findings requires professional expertise and skills in carrying out his duties. And the results of research on audit findings have a poor performance impact on local government administration. This indicates that the fewer the number of audit findings found, the better the performance of local government administration. In other words, the fewer problems or violations found during the audit process, the better the performance of the local government.","PeriodicalId":127595,"journal":{"name":"Journal of Eastern European and Central Asian Research (JEECAR)","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126130179","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.15549/jeecar.v10i4.1359
Novia Yuliarni, R. Hurriyati, D. Disman, H. Hendrayati, L. Warlina
This study aims to compare a marketing strategy for ecotourism in Uzbekistan and Indonesia. A marketing strategy study for ecotourism in Uzbekistan used a literature review. However, ecotourism in Indonesia used a model to examine how the ecotourism experience influences tourist satisfaction and loyalty. The authors used structural equation modeling with 400 tourists who have visited the Kawah Putih Ecotourism in West Java, Indonesia. According to study findings, Uzbekistan's ecotourism industry has a more significant positive impact on the nation's economy and society. The results show that a positive ecotourism experience in Indonesia increases tourist satisfaction and loyalty, which is essential in marketing strategy. The impact of this research is that all stakeholders in the ecotourism sector should improve marketing strategies that can increase tourist satisfaction. As a result, the tourists will repeat visits to other ecotourism destinations.
{"title":"Marketing strategy of ecotourism in Uzbekistan and Indonesia","authors":"Novia Yuliarni, R. Hurriyati, D. Disman, H. Hendrayati, L. Warlina","doi":"10.15549/jeecar.v10i4.1359","DOIUrl":"https://doi.org/10.15549/jeecar.v10i4.1359","url":null,"abstract":"This study aims to compare a marketing strategy for ecotourism in Uzbekistan and Indonesia. A marketing strategy study for ecotourism in Uzbekistan used a literature review. However, ecotourism in Indonesia used a model to examine how the ecotourism experience influences tourist satisfaction and loyalty. The authors used structural equation modeling with 400 tourists who have visited the Kawah Putih Ecotourism in West Java, Indonesia. According to study findings, Uzbekistan's ecotourism industry has a more significant positive impact on the nation's economy and society. The results show that a positive ecotourism experience in Indonesia increases tourist satisfaction and loyalty, which is essential in marketing strategy. The impact of this research is that all stakeholders in the ecotourism sector should improve marketing strategies that can increase tourist satisfaction. As a result, the tourists will repeat visits to other ecotourism destinations.","PeriodicalId":127595,"journal":{"name":"Journal of Eastern European and Central Asian Research (JEECAR)","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126971623","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.15549/jeecar.v10i4.1360
Ani Rakhmanita, R. Hurriyati, D. Disman, H. Hendrayati, Erna Susilawati
The research aims to develop a theoretical model of consumption value associated with adopting omnichannel service technology, with the empirical context of the household appliance retail sector consisting of functional value, epistemic value, social value, and emotional value influencing purchase intention. Partial Least Squares-Structural Equation Modeling (PLS-SEM) was used to test and analyze the data. The sample consists of 384 responses that can be used from individuals who purchased household appliances in the Omnichannel. The results showed that functional and social values influenced purchasing household appliances, while emotional and epistemic values did not affect purchase intention. Because of that, Omnichannel retail should focus on creating functional value and social value. Despite this, all channels have to work to guarantee a seamless transition between online and offline channels. This study's findings are helpful for businesses in implementing an omnichannel approach.
{"title":"The driver of purchase intentions in omnichannel retail: Perceived value examination","authors":"Ani Rakhmanita, R. Hurriyati, D. Disman, H. Hendrayati, Erna Susilawati","doi":"10.15549/jeecar.v10i4.1360","DOIUrl":"https://doi.org/10.15549/jeecar.v10i4.1360","url":null,"abstract":"The research aims to develop a theoretical model of consumption value associated with adopting omnichannel service technology, with the empirical context of the household appliance retail sector consisting of functional value, epistemic value, social value, and emotional value influencing purchase intention. Partial Least Squares-Structural Equation Modeling (PLS-SEM) was used to test and analyze the data. The sample consists of 384 responses that can be used from individuals who purchased household appliances in the Omnichannel. The results showed that functional and social values influenced purchasing household appliances, while emotional and epistemic values did not affect purchase intention. Because of that, Omnichannel retail should focus on creating functional value and social value. Despite this, all channels have to work to guarantee a seamless transition between online and offline channels. This study's findings are helpful for businesses in implementing an omnichannel approach.","PeriodicalId":127595,"journal":{"name":"Journal of Eastern European and Central Asian Research (JEECAR)","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115454677","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.15549/jeecar.v10i4.1353
Wenda Wahyu Christiyanto, V. Gaffar, H. Monoarfa, Denny Andriana, E. S. Soegoto
This study aims to determine Indonesia's Islamic Bank Adoption drivers, especially in some customer groups. PLS-SEM is an analytical method used to test hypotheses. The analysis results show that the mediation type is partial mediation, but the mediation type for East Java customers and Generation Z is complete mediation. Based on the results, Islamic Banks must maintain their excellence to attract more customers. The sense of security in using Islamic Bank products and services is the primary indicator for East Java, generation Z, and non-generation Z customers. The reliability of Islamic Bank products and services is the primary indicator for non-East Java customers. Islamic Banks must also be able to build customer intentions to use Islamic Bank products and services, especially for Generation Z East Java customers. This study finds that intention needs to be built to increase the Adoption of Islamic banking products and services.
{"title":"Contrasting the drivers of Islamic bank adoption in Indonesia","authors":"Wenda Wahyu Christiyanto, V. Gaffar, H. Monoarfa, Denny Andriana, E. S. Soegoto","doi":"10.15549/jeecar.v10i4.1353","DOIUrl":"https://doi.org/10.15549/jeecar.v10i4.1353","url":null,"abstract":"This study aims to determine Indonesia's Islamic Bank Adoption drivers, especially in some customer groups. PLS-SEM is an analytical method used to test hypotheses. The analysis results show that the mediation type is partial mediation, but the mediation type for East Java customers and Generation Z is complete mediation. Based on the results, Islamic Banks must maintain their excellence to attract more customers. The sense of security in using Islamic Bank products and services is the primary indicator for East Java, generation Z, and non-generation Z customers. The reliability of Islamic Bank products and services is the primary indicator for non-East Java customers. Islamic Banks must also be able to build customer intentions to use Islamic Bank products and services, especially for Generation Z East Java customers. This study finds that intention needs to be built to increase the Adoption of Islamic banking products and services.","PeriodicalId":127595,"journal":{"name":"Journal of Eastern European and Central Asian Research (JEECAR)","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116355984","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：