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Logistics and Domestic Delivery Services Performance in Covid-19 Era: A Sentiment Analysis Approach 新冠肺炎时代的物流和国内快递服务绩效:一种情绪分析方法
Yusak Sutikno, Z. Zulkarnain
The Covid-19 pandemic has hurt the business sector as badly as the health sector, including the logistics sector and delivery services. This sector is entering a period of uncertainty both in terms of government policies and demand which can affect the performance of the services provided. Evaluation needs to be done to see whether the logistics and shipping services sector, especially in Indonesia, is ready to face a pandemic. The availability of official service accounts of each service provider on Twitter social media as a forum for complaints and public aspirations can be used to evaluate service performance by measuring customer satisfaction levels through sentiment analysis before and during the pandemic. Various kinds of research on sentiment analysis have been carried out, but the time window sentiment analysis especially Time-Window Lexicon TF-IDF SVM integrating model approach has not been widely used. The data were obtained by scrapping the entire data for October 2019 until September 2020. ± 10.000 random stratified training samples data per month per service provider were taken and labeled using lexical approach for classification model creation The classification model was done with 89,01% accuracy, which is then deployed to predict the sentiment label of the whole data. This study provides the results that: (1) the Covid-19 pandemic significantly increase the number of tweet that indicate more people use the service, (2) the Covid-19 pandemic have decreased the performance of logistics and delivery services especially at the first three months of the pandemic period, and (3) the most frequent negative opinion that significantly affects service performance is late in delivery.
2019冠状病毒病大流行对商业部门的伤害与卫生部门一样严重,包括物流部门和配送服务。从政府政策和需求两方面来看,该部门正在进入一个不确定的时期,这可能影响所提供服务的绩效。需要进行评估,以确定物流和航运服务部门,特别是印度尼西亚的物流和航运服务部门是否准备好应对大流行。每个服务提供商在Twitter社交媒体上作为投诉和公众愿望论坛的官方服务帐户的可用性可用于通过在大流行之前和期间通过情绪分析衡量客户满意度来评估服务绩效。虽然对情感分析进行了各种各样的研究,但时间窗情感分析特别是时间窗词典TF-IDF支持向量机集成模型方法尚未得到广泛应用。该数据是通过删除2019年10月至2020年9月的全部数据获得的。每个服务提供商每月随机抽取±10,000个分层训练样本数据,并使用词法方法进行标记以创建分类模型,分类模型的准确率为89,01%,然后将其用于预测整个数据的情感标签。本研究得出的结果是:(1)新冠肺炎大流行显著增加了推文数量,这表明更多人使用该服务;(2)新冠肺炎大流行降低了物流和配送服务的绩效,尤其是在疫情暴发的前三个月;(3)显著影响服务绩效的最常见负面意见是配送延迟。
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引用次数: 0
The Linkages Between Social Protection Program and Environmental Impacts in Food Systems: A Conceptual Model 社会保护计划与粮食系统环境影响之间的联系:一个概念模型
Ahmad Rizal Yassaruddin, A. Moeis
∗The world is facing greater challenges in eradicating hunger, food insecurity, and all forms of malnutrition. Political conflict, economic slowdown, climate changes, and a pandemic are apparently becoming threats to progress. As one of the externalities of a food system, public policy like social protection programs, encompassed a range of regulations and programs used for problem-solving and holds a determinant role in the long term application of food systems. However, the food system is a complex web of activities that involve all fundamental aspects of social, environmental, and economic to achieve the state of the equilibrium system. The negative outcomes towards the environment are unavoidable since 26% of global emissions is coming from food production, processing, and distribution. The impact assessment of social protection policies towards the environment remains limited. This paper investigates the environmental impacts of three social protection programs: cash transfer, food subsidy, and in-kind transfer; using a system dynamics approach. The conceptual model provides a deep-structural insight and understanding of the ideas on how social protection programs in the food and agricultural system strongly influence the outturn of the environmental impacts. The developed model has shown the interlinkages of household expenditure increment, which influences by income level and social protection access that caused more dynamics and uncertain behavior in food consumption level. This considered as more impactful for environment sustainability since it will cause more production and distribution activities which drawn more greenhouse gas and food loss. Three external factors are determined as the control variables: price settings policy, import policy, and the amount of regional supply.
世界在消除饥饿、粮食不安全和一切形式的营养不良方面面临着更大的挑战。政治冲突、经济放缓、气候变化和流行病显然正在成为进步的威胁。作为粮食系统的外部性之一,公共政策与社会保护计划一样,包含了一系列用于解决问题的法规和计划,并在粮食系统的长期应用中起着决定性作用。然而,粮食系统是一个复杂的活动网络,涉及社会、环境和经济的所有基本方面,以达到平衡系统的状态。对环境的负面影响是不可避免的,因为全球26%的排放来自食品生产、加工和分销。社会保护政策对环境的影响评估仍然有限。本文考察了现金转移支付、粮食补贴和实物转移支付三种社会保障方案对环境的影响;使用系统动力学方法。概念模型对粮食和农业系统中的社会保护计划如何强烈影响环境影响的结果提供了深层次的结构性见解和理解。所建立的模型显示了家庭支出增量受收入水平和社会保障获取的影响之间的相互联系,导致食品消费水平的行为更具动态性和不确定性。这被认为对环境的可持续性更有影响,因为它将导致更多的生产和分配活动,从而产生更多的温室气体和粮食损失。确定三个外部因素作为控制变量:价格设置政策、进口政策和区域供应量。
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引用次数: 0
Analysis of Willingness to Accept and Factors Affecting Compensation for Disposable Baby Diaper Waste Sorting in West Jakarta 西雅加达地区一次性婴儿纸尿裤垃圾分类接受意愿及影响补偿因素分析
S. Purwati, D. Gabriel, M. Dachyar
The ability of urban households in West Jakarta to engage in disposable diaper waste sorting is investigated in this paper. Disposable baby diaper waste sorting aims to provide a stable raw material for the recycling industry, reduce waste collection costs, reduce waste disposal costs and reduce the environmental impact of natural resource extraction. Empirical findings indicate that the separation of baby diaper waste at the household level is influenced by education, income, attitudes, perception of sorting waste sources and perceptions of behavior control. There are 93.54% of respondents willing to sort baby diaper waste by receiving an incentive of IDR 1,070.29 per kilogram of disposable baby diaper waste.
本文对雅加达西部城市家庭进行一次性纸尿裤垃圾分类的能力进行了调查。一次性婴儿纸尿裤垃圾分类旨在为回收行业提供稳定的原料,降低垃圾收集成本,降低垃圾处理成本,减少自然资源开采对环境的影响。实证结果表明,家庭层面的婴儿纸尿裤垃圾分类受教育程度、收入、态度、垃圾来源分类认知和行为控制认知的影响。93.54%的受访者愿意对纸尿裤垃圾进行分类,一次性纸尿裤垃圾每公斤奖励1,070.29印尼盾。
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引用次数: 0
Design of Driver Monitoring System for Logistics Truck with Design Thinking Approach 用设计思维方法设计物流货车驾驶员监控系统
Rezayanti Novia Putrika Novia Dewi, A. Suzianti, M. A. Puspasari
The main cause of traffic accidents is risky driving behavior. Risky driving usually happens with professional drivers (logistics vehicle) and non-professional drivers (private vehicle). Professional drivers such as truck drivers with experience a higher accident rate than non-professional drivers because they have more driving hour and has a track record of high driving distances. In addition, driver working conditions are stressful because they are demanded to be on-time delivery and fatigue due to congestion, road usage limitation time from government, long administration waiting times, and if the driver has exhausted, the unlicensed assistant would take over the driving. This behavior was one of the factors causing road traffic accidents. In this study, researchers focused on the process of designing prototypes and the feasibility of solutions obtained from the performance problems of logistics truck drivers, where researchers can reduce logistical truck driver accidents and improve driver safety. The process of designing an IoT prototype uses a design thinking method that is focused on the process of investigating and creating solutions that focus on the human center using personas. The design thinking approach is used in this research to design a driver monitoring system that has the design results according to the needs and desires of management and driver. Started from the empathy phase with interviewing management and driver to obtained driver journey map. The defined phase obtained that the main problem of aggressive driving. Furthermore, the ideation phase providing solutions to problems that occur from the define phase, in this study generating ideas and creating a driver monitoring system according to the needs of the management in the form of a web dashboard and IoT devices implemented in logistics truck. The final stage is the testing phase. There are four objects of the focus of this study, that is operational during driving, vehicles, driving environment, and management which is analyzed analytically which will become a comprehensive driver monitoring system framework from the main research areas and explore their interactions. Well-designed Driver Monitoring System with a design thinking approach that can provide real-time reports during driving to prevent accidents, monitor truck operations, remote control, and historical reports.
交通事故的主要原因是危险的驾驶行为。危险驾驶通常发生在专业司机(物流车)和非专业司机(私家车)身上。专业司机,如有经验的卡车司机,比非专业司机的事故率更高,因为他们的驾驶时间更长,并且有高驾驶距离的记录。此外,司机的工作环境压力很大,因为他们被要求准时送货,由于交通拥堵,政府限制道路使用时间,行政等待时间长而感到疲劳,如果司机筋疲力尽,无证助理就会接替驾驶。这种行为是造成道路交通事故的因素之一。在本研究中,研究人员将重点放在设计原型的过程和从物流卡车司机的性能问题中得到的解决方案的可行性上,研究人员可以减少物流卡车司机的事故,提高司机的安全性。设计物联网原型的过程使用了一种设计思维方法,该方法侧重于使用人物角色调查和创建以人为中心的解决方案的过程。本研究采用设计思维的方法,根据管理层和司机的需求和愿望,设计一个具有设计成果的司机监控系统。从共情阶段开始,采访管理层和司机,获得司机旅程图。通过定义阶段得出了攻击性驾驶的主要问题。此外,构思阶段为定义阶段出现的问题提供解决方案,在本研究中,根据管理层的需求,以网络仪表板和物联网设备的形式产生想法并创建驾驶员监控系统,并在物流卡车中实施。最后一个阶段是测试阶段。本研究从驾驶过程操作、车辆、驾驶环境和管理四个重点对象进行分析,从主要研究领域出发,形成一个全面的驾驶员监控系统框架,并探讨它们之间的相互作用。精心设计的驾驶员监控系统,采用设计思维方法,可以在驾驶过程中提供实时报告,防止事故发生,监控卡车运行,远程控制,历史报告。
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引用次数: 0
A Sustainable Manufacturing Measurement Model for Indonesian Cement Industry 印尼水泥工业的可持续制造测量模型
Diniary Ikasari Syamsul, R. Ardi
Environmental and social issues are critical problems currently being discussed in the world. The United Nations introduced Sustainable Development Global (SDGs). Point 12 of the SDGs states that Companies must consider sustainable production methods as in Point 12 in the SDGs on responsible consumption and production. Manufacturers should be more responsible in consuming resources and seeing the impact resulting from the manufacturing process in achieving company productivity and profitability. The cement industry also has negative impacts on the environment and society. The cement enterprise use nature as raw material along with karst, silica, clay and fossil fuels. The byproducts of manufacturing produce emissions that could harm the ozone layer and pollute the surroundings. The mining process could also harms the environment, the people surrounding the mining and manufacturing processes area. The purpose of this study is to attempt to develop a sustainable manufacturing measurement model in the cement industry. literature review and interviews were used in collecting data. This study uses experts, from business actors, non-governmental organizations, government, and academia assessment, to validate the criteria. The results show validated assessment criteria that could benefit the further study.
环境和社会问题是目前世界上正在讨论的关键问题。联合国提出了全球可持续发展(SDGs)。可持续发展目标的第12点指出,公司必须考虑可持续生产方法,如可持续发展目标中关于负责任的消费和生产的第12点。制造商应该更负责地消耗资源,并看到制造过程对实现公司生产力和盈利能力的影响。水泥行业对环境和社会也有负面影响。水泥企业以自然为原料,以喀斯特、二氧化硅、粘土、化石燃料为原料。制造业的副产品产生的排放物会破坏臭氧层并污染周围环境。采矿过程也可能危害环境,以及采矿和制造过程区域周围的人们。本研究的目的是尝试在水泥工业中建立一个可持续制造的测量模型。资料收集采用文献法和访谈法。本研究使用来自商业行为者、非政府组织、政府和学术界评估的专家来验证这些标准。结果验证了评价标准的有效性,为进一步的研究提供了依据。
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引用次数: 0
Airlines Operation Strategy After The COVID-19 Pandemic: A Conceptual Model COVID-19大流行后航空公司的运营策略:一个概念模型
Diki Hartanto, Andri D. Setiawan
∗The COVID-19 pandemic has caused demand for flight services to drop dramatically and caused a decline in commercial flight services in the world. Many airlines were suspending their flight operation several months after the outbreak. To survive, many airlines respond by postponing new aircraft delivery, grounding their aircraft, and even reducing their fleet. When the world is recovering from the pandemic event, airlines must prepare for a return to operation. Grounded aircraft, financial issues, and air travel uncertainty made the process itself a complex dynamic system. Those complexity is interfering with the airline objective for returning into operation. This paper aims to understand and analyze the complexity of the airline return to operation process. For this purpose, the study develops a conceptual using the causal loop diagram. It is further visualized through a system diagram to illustrate the airline return to operation problem comprehensively. This study's result can be used as the basis for developing several scenarios and policy interventions that can affect the process's objective.
COVID-19大流行导致飞行服务需求急剧下降,并导致全球商业飞行服务下降。疫情爆发几个月后,许多航空公司暂停了航班运营。为了生存,许多航空公司通过推迟新飞机交付,停飞飞机,甚至减少机队来应对。当世界从大流行事件中恢复过来时,航空公司必须为恢复运营做好准备。停飞的飞机、财务问题和航空旅行的不确定性使这一过程本身成为一个复杂的动态系统。这种复杂性正在干扰航空公司恢复运营的目标。本文旨在了解和分析航空公司回归运营过程的复杂性。为此,本研究开发了一个概念性的使用因果循环图。并通过系统图将其进一步可视化,全面地说明了航空公司的返航问题。本研究的结果可以作为制定若干方案和政策干预的基础,这些方案和政策干预可以影响该过程的目标。
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引用次数: 0
Designing Smart Product Service System Using TRIZ and Service Blueprint Approach 应用TRIZ和服务蓝图方法设计智能产品服务系统
Abimata Dwi Wahyu Prasetya, A. Suzianti
∗The impact of digitalization encourages the development of the Smart Product-service system (PSS) that provides value and integrates services and products to fulfill consumer desires primarily based totally on digital applications. Indonesia is one of the nations with most internet customers in the world, maybe very potential for cellular apps developers to provide and sell their products. Nevertheless, to design smart PSS effectively, a structural design technique is required. The purpose of this study is to suggest an incorporated manner to design smart PSS. This study makes use of factors analysis to research factors that make contributions to customer expectation and a generic technique for designing a service primarily based totally on the TRIZ (Theory of Inventive Problem Solving) integrating with a service blueprint. The result suggests that accessibility and user interface are the crucial factors for design an effective SPSS. Furthermore, the matrix contradiction investigation generates five inventive solutions and recommends service features and a service blueprint base on the principles produced in TRIZ.
数字化的影响鼓励了智能产品服务系统(PSS)的发展,该系统提供价值并集成服务和产品,以满足主要基于数字应用的消费者需求。印度尼西亚是世界上拥有最多互联网用户的国家之一,也许手机应用开发商提供和销售他们的产品非常有潜力。然而,为了有效地设计智能PSS,需要一种结构设计技术。本研究的目的是提出一种整合的方式来设计智能PSS。本研究利用因子分析法研究影响顾客期望的因素,并以TRIZ(创造性问题解决理论)为基础,结合服务蓝图,提出一种通用的服务设计技术。结果表明,可访问性和用户界面是设计一个有效的SPSS的关键因素。此外,矩阵矛盾调查产生了五种创造性的解决方案,并根据TRIZ产生的原则推荐了服务特征和服务蓝图。
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引用次数: 0
Job Rotation Model Considering Ergonomic Factors in Educational Institutions 考虑人体工学因素的教育机构岗位轮岗模型
Mirsha Ulfatul Haqni, S. Partiwi, B. Santosa
Job rotation can be defined as workers who move from one task to another which are classified based on various knowledge, skills, and abilities of individual employees. The current job rotation has not been effective because of not considering any factors. This study intends to use ergonomic factors in the development of a job rotation model. This study was conducted through several stages including identification of ergonomic factors, data collection, and mathematical model. The objects observed were ITS who had general functional positions and structural positions that were occupied by educational staff within the 35 departments. Data collection by distributing NASA-TLX and Industrial Fatigue Rating Committee (IFRC) questionnaire. The mathematical model of job rotation by considering ergonomic factors that will be carried out in ITS namely an integer nonlinear programming using LINGO software to a minimum deviation of employee performance
工作轮换可以定义为工人从一个任务转移到另一个任务,这是根据员工个人的各种知识、技能和能力进行分类的。由于没有考虑到任何因素,目前的工作轮换效果不佳。本研究拟将人体工学因素应用于工作轮换模型的开发。本研究通过确定人体工程学因素、收集数据、建立数学模型等几个阶段进行。观察对象为在35个院系中担任一般职能职位和结构性职位的教育人员ITS。通过分发NASA-TLX和工业疲劳等级委员会(IFRC)问卷收集数据。考虑人机工程学因素的岗位轮岗数学模型,即利用LINGO软件进行的以员工绩效偏差最小为目标的整数非线性规划
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引用次数: 0
Understanding the Complexity of Banking Loan Absorption during Pandemic in Indonesia: A Conceptual Model 理解流行病期间印度尼西亚银行贷款吸收的复杂性:一个概念模型
Jeffry Kurniawan Zheta, Andri D. Setiawan, A. Hidayatno
Indonesia experienced negative economic growth in the 2nd and 3rd quarters due to the COVID-19 pandemic. One of the government's efforts on economic recovery is the Pemulihan Ekonomi Nasional (PEN) Program. The program includes the placement of government funds in banks which are expected to be absorbed immediately to boost economic growth. The bank carries out its business function as a channel of funds for the people. However, increasing loan fund absorption by the community is arduous and not simple. The dynamic complexity of disbursing funds to the communities adds to the challenge of achieving objectives. One way to address this challenge is by uncovering the disbursing process's complexity, yet it is still got little attention. This paper aims to understand and analyze the complex structure of increasing bank loan absorption in Indonesia. With this aim, this paper contains an analysis of the increase in bank loan absorption with a holistic and systematic approach using a system dynamics approach. Many factors can influence the absorption of bank loans in Indonesian society. Furthermore, rigidity in risk management and technological strength are key factors in the form of bank intervention in increasing the absorption of bank loans but still have their risks to be anticipated.
受新冠肺炎疫情影响,印尼第二季度和第三季度经济出现负增长。政府为经济复苏所做的努力之一是国家经济计划(PEN)。该方案包括将政府资金存入银行,这些资金预计将立即被吸收,以促进经济增长。银行履行其为人民提供资金的渠道的业务职能。然而,增加社会对贷款资金的吸收是一项艰巨而又不简单的工作。向社区支付资金的动态复杂性增加了实现目标的挑战。解决这一挑战的一种方法是揭示支付过程的复杂性,但它仍然很少受到关注。本文旨在了解和分析印尼银行贷款吸收增长的复杂结构。为此,本文采用系统动力学方法,以整体和系统的方法分析了银行贷款吸收的增加。印尼社会吸收银行贷款的因素有很多。此外,风险管理的刚性和技术实力是银行干预形式增加银行贷款吸收的关键因素,但其风险仍有待预测。
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引用次数: 0
The Impact of Employability Skills on Employers' Satisfaction: A Conceptual Model for Fresh Graduates of Engineering 就业技能对雇主满意度的影响:工科应届毕业生的概念模型
F. Sjawie, R. Ardi
Corporations require employees to catch up with the continuous changes that happened in the industries. Technology development and corporations' expansion globally drive soft skills to become so essential. Employability skills and positive attitudes become the most important things considered by employers for recruiting fresh graduates. In Indonesia, the number of engineering bachelor's required is increasing each year. The manufacturing industry in Indonesia is one of the most critical sectors, which shows by the industry contribution to Indonesia's Gross Domestic Product. The study's objectives are to develop a conceptual model for employability skills among fresh graduates of engineering regarding employers' satisfaction and hiring intention and to analyze the skills gap between skills importance and skills possessed, perceived by employers. The model included seven skills as part of employability skills: communication skills, professional skills, core employability skills, thinking skills, interpersonal skills, computing skills, and enterprise and entrepreneurial skills. Two other variables are employers' satisfaction and employers' hiring intention. The data were gathered through a structured questionnaire from employers in manufacturing corporations employing fresh graduates of engineering from Indonesia Universities and Institutes.
公司要求员工跟上行业中不断发生的变化。技术的发展和企业的全球扩张使得软技能变得如此重要。就业能力、技能和积极的态度成为雇主招聘应届毕业生时最看重的因素。在印度尼西亚,工程学学士学位的要求每年都在增加。制造业在印尼是最关键的部门之一,这表明该行业对印尼国内生产总值的贡献。本研究的目的是建立一个关于雇主满意度和雇佣意向的工科应届毕业生就业能力技能的概念模型,并分析雇主认为的技能重要性和拥有技能之间的技能差距。该模型包括七种技能作为就业技能的一部分:沟通技能、专业技能、核心就业技能、思维技能、人际交往技能、计算机技能以及企业和创业技能。另外两个变量是雇主满意度和雇主招聘意向。数据是通过结构化问卷收集的,调查对象是雇用印尼大学和研究所工程专业应届毕业生的制造企业雇主。
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引用次数: 0
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Proceedings of the 4th Asia Pacific Conference on Research in Industrial and Systems Engineering
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