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Lifetime estimation of tantalum capacitor for mobile applications using empirical and experimental techniques: a DOE approach 使用经验和实验技术估算移动应用钽电容器的寿命:DOE方法
IF 2.5 Q2 MANAGEMENT Pub Date : 2021-12-28 DOI: 10.1108/ijqrm-09-2021-0331
C. Bhargava, P. Sharma, K. Kotecha
PurposeCapacitors are one of the most common passive components on a circuit board. From a tiny toy to substantial satellite, a capacitor plays an important role. Untimely failure of a capacitor can destruct the entire system. This research paper targets the reliability assessment of tantalum capacitor, to reduce e-waste and enhance its reusable capability.Design/methodology/approachThe residual lifetime of a tantalum capacitor is estimated using the empirical method, i.e. military handbook MILHDBK2017F, and validated using an experimental approach, i.e. accelerated life testing (ALT). The various influencing acceleration factors are explored, and experiments are designed using Taguchi's approach. Empirical methods such as the military handbook is used for assessing the reliability of a tantalum capacitor, for ground and mobile applications.FindingsAfter exploring the lifetime of a tantalum capacitor using empirical and experimental techniques, an error analysis is conducted, which shows the validity of empirical technique, with an accuracy of 95.21%.Originality/valueThe condition monitoring and health prognostics of tantalum capacitors, for ground and mobile applications, are explored using empirical and experimental techniques, which warns the user about its residual lifetime so that the faulty component can be replaced in time.
目的电容器是电路板上最常见的无源元件之一。从一个小小的玩具到一颗巨大的卫星,电容器都扮演着重要的角色。电容器的不及时故障会破坏整个系统。本研究旨在对钽电容器进行可靠性评估,以减少电子垃圾,提高其可重复使用能力。设计/方法/方法钽电容器的剩余寿命使用经验方法(即军事手册MILHDBK2017F)进行估计,并使用实验方法(即加速寿命测试(ALT))进行验证。探讨了各种影响加速度的因素,并利用田口的方法设计了实验。军事手册等经验方法用于评估钽电容器的可靠性,用于地面和移动应用。发现在使用经验和实验技术探索钽电容器的寿命后,进行了误差分析,结果表明经验技术的有效性,准确率为95.21%。独创性/价值使用经验和试验技术探索了用于地面和移动应用的钽电容器状态监测和健康预测,其警告用户其剩余寿命,从而可以及时更换故障部件。
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引用次数: 1
Conjoint analysis: the assumptions, applications, concerns, remedies and future research direction 联合分析:假设、应用、关注、补救和未来研究方向
IF 2.5 Q2 MANAGEMENT Pub Date : 2021-12-28 DOI: 10.1108/ijqrm-07-2021-0199
K. Kulshreshtha, G. Sharma, N. Bajpai
PurposeSince the inception of the conjoint analysis technique in the year 1971, papers addressing the epistemological aspects of conjoint analysis are scant. Hence, this paper attempts to address the vacuum of qualitative discourse addressing the epistemological and methodological aspects of conjoint analysis including different issues, challenges, probable solutions, limitations and future direction of conjoint analysis in the recent decade.Design/methodology/approachFor exploring the methodological and epistemological aspects of conjoint analysis, the seminal papers on conjoint analysis were reviewed. Moreover, the authors' experience for the state-of-art review was also taken into consideration.FindingsThe findings suggest that conjoint analysis that roots back since 1971 has not seen much exploration in Asian regions and is mainly used for new product development in the field of marketing or allied areas. Moreover, the reliability and validity of conjoint analysis is always a matter of concern for the researchers that hinders this technique's wider adaptability. Thus, the paper presents some probable solutions to address the focal issues useful for improved reliability and validity of the conjoint analysis technique.Research limitations/implicationsThis paper attempts to familiarize the researchers with epistemological and methodological aspects of conjoint analysis with certain solutions to evolve beyond existing conjoint analysis dimensions in terms of improved validity, reliability, epistemological and methodological aspects of conjoint analysis (CA). Moreover, it acts as a call for research in different research domains, especially in the Asian continent.Originality/valueThere exist certain seminal research papers on epistemological aspects of conjoint analysis. However, there is a dearth of such attempt in the recent decade addressing the application issues of conjoint analysis incorporating the recent issues as well. Therefore, this paper is an attempt to usher the future researcher to understand the methodological aspects of conjoint analysis. It may prevent them from violating the basic assumptions and methodological threshold. This research technique is preferred equally by academicians and practitioners, thus making it imperative to have clarity beforehand for improved research rigor.
目的自1971年联合分析技术问世以来,关于联合分析的认识论方面的论文很少。因此,本文试图解决定性话语的真空,涉及联合分析的认识论和方法论方面,包括近十年来联合分析的不同问题、挑战、可能的解决方案、局限性和未来方向。设计/方法论/方法为了探索联合分析的方法论和认识论方面,回顾了关于联合分析的开创性论文。此外,还考虑了作者在最新审查方面的经验。研究结果表明,自1971年以来,联合分析在亚洲地区没有进行太多探索,主要用于营销或相关领域的新产品开发。此外,联合分析的可靠性和有效性一直是研究人员关注的问题,这阻碍了该技术的广泛适应性。因此,本文提出了一些可能的解决方案,以解决有助于提高联合分析技术的可靠性和有效性的焦点问题。研究局限性/含义本文试图让研究人员熟悉联合分析的认识论和方法论方面,并提出某些解决方案,以在提高联合分析(CA)的有效性、可靠性、认知论和方法学方面超越现有的联合分析维度。此外,它呼吁在不同的研究领域进行研究,特别是在亚洲大陆。原创性/价值关于联合分析的认识论方面,存在一些具有开创性的研究论文。然而,在最近十年中,很少有这样的尝试来解决结合最近问题的联合分析的应用问题。因此,本文试图引导未来的研究者了解联合分析的方法论方面。它可以防止它们违反基本假设和方法阈值。这种研究技术同样受到学者和从业者的青睐,因此必须事先明确,以提高研究的严谨性。
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引用次数: 1
Multi-objective optimization of split and recombine micromixer using grey relational analysis method 基于灰色关联分析法的拆分重组微混合器多目标优化
IF 2.5 Q2 MANAGEMENT Pub Date : 2021-12-27 DOI: 10.1108/ijqrm-06-2021-0186
A. Shinde, R. Patil
PurposeThe effective, efficient and optimal design of micromixer is the need in the field of biochemical and biomedical diagnostic systems.Design/methodology/approachIn this paper, multi-objective optimization of split and recombine micromixer (SRM) with different geometrical configurations is carried out. The finite element method-based three-dimensional models are prepared and analyzed using COMSOL Multiphysics 5.0 Software. Taguchi’s design of experiment (DoE), main effect plot analysis, ANOVA and grey relational analysis (GRA) method are used to find out optimum condition. The five geometrical parameters with three levels, namely, angle between inlets, pillar size, pillar shape, aspect ratio and constriction height of SRM are considered as design variables. The mixing index (MXI) and pressure drop (∆P) are considered objective functions.FindingsThe MXI is significantly influenced by pillar shape and aspect ratio, whereas the pressure drop (∆P) by constriction height. Maximum MXI (0.97) with minimum pressure drop (64,587 Pa) is the optimal conditions and obtained at 180 deg angle between inlets, 50 µm of pillar size, 1.5 of aspect ratio, 100 µm of constriction height and ellipse shape pillar cross-section, respectively.Research limitations/implicationsThis optimized SRM can be combined with lab-on-a-chip for biochemical and biomedical analysis.Originality/valueThis work is useful to obtain optimal geometry of SRM for getting efficient performance of micromixer.
目的高效、高效、优化地设计微混合器是生物化学和生物医学诊断系统领域的需要。设计/方法/途径本文对不同几何构型的分离重组微混合器(SRM)进行了多目标优化。利用COMSOL Multiphysics 5.0软件编制并分析了基于有限元法的三维模型。采用田口实验设计法、主效图分析法、方差分析法和灰色关联分析法找出了最佳工艺条件。将SRM的进口角、立柱尺寸、立柱形状、纵横比和收缩高度这五个三级几何参数作为设计变量。混合指数(MXI)和压降(∆P)被视为目标函数。发现MXI受支柱形状和纵横比的显著影响,而压降(∆P)受收缩高度的影响。最大MXI(0.97)和最小压降(64587Pa)是最佳条件,分别在入口之间的180度角、50µm的支柱尺寸、1.5的纵横比、100µm的收缩高度和椭圆形支柱横截面下获得。研究局限性/含义这种优化的SRM可以与芯片实验室相结合,用于生化和生物医学分析。原创性/价值这项工作有助于获得SRM的最佳几何形状,以获得微混合器的高效性能。
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引用次数: 0
Global study into the pros and cons of ISO 18404: a convergent mixed method study and recommendations for further research 对ISO 18404利弊的全球研究:收敛混合方法研究和进一步研究的建议
IF 2.5 Q2 MANAGEMENT Pub Date : 2021-12-24 DOI: 10.1108/ijqrm-10-2021-0356
J. Antony, Olivia McDermott, M. Sony, D. Powell, R. Snee, R. Hoerl
PurposeThe paper aims to investigate the pros and cons of having a standard for lean six sigma developed in 2015. The study follows up on a previous study by Antony et al. (2021) in more depth and aims to provide a more detailed investigation of various aspects of the standard.Design/methodology/approachA sequential mixed methodology was utilised by interviewing a panel of leading academics and practitioners familiar with lean six sigma followed by distributing a survey questionnaire to continuous improvement and operational excellence (OPEX) personnel.FindingsThe findings indicate that continuous improvement and OPEX professionals have conflicting views of International Standards Organisation (ISO) 18404. A majority of the participants of the qualitative study suggested, whilst supporting the requirement for a lean sigma standard, voiced concerns about the auditability of the standard and whether it is currently “fit for purpose” and proposed that it needs to be revised. Within the quantitative survey, 42% had never heard of the standard, and of the 58% who had heard of it, 90% had read it. Just 10% stated that they had or would apply the standard within their organisations. Just fewer than 50% felt that the standard was fit for purpose which suggests for further refinements of the standard in the future. Finally, 85% of respondents of the quantitative survey suggested for the revision of the standard whilst just 15% felt it should be removed.Research limitations/implicationsOther than a previous study by Antony et al. (2021), implementation of ISO 18404 in organisations and its benefits as well as empirical study looking into the impact of the standard on corporate performance in the literature were limited. An opportunity to review lessons learnt from a case study on the ISO 18404 standard implementation within an organisation would further enhance the research.Originality/valueThe paper provides a valuable resource for organisations to obtain insight into a standard in lean six sigma and whether to implement it or not. Furthermore, the results can form the basis of a case for the future revision of the standard by consolidating and strengthening the findings from the first study with more detailed quantitative and qualitative study.
本文旨在探讨2015年制定精益六西格玛标准的利弊。该研究对Antony等人(2021)之前的研究进行了更深入的研究,旨在对该标准的各个方面进行更详细的调查。设计/方法/方法采用顺序混合方法,采访了一组熟悉精益六西格玛的知名学者和实践者,然后向持续改进和卓越运营(OPEX)人员分发了一份调查问卷。调查结果表明,持续改进和OPEX专业人员对国际标准组织(ISO) 18404有不同的看法。定性研究的大多数参与者建议,虽然支持精益西格玛标准的要求,但表达了对标准的可审计性的担忧,以及它目前是否“适合目的”,并建议需要修订。在定量调查中,42%的人从未听说过该标准,而在听说过该标准的58%的人中,90%的人读过该标准。只有10%的受访者表示他们已经或将在其组织内应用该标准。只有不到50%的人认为该标准符合目的,这表明该标准在未来还会进一步完善。最后,定量调查的85%的受访者建议修订标准,而只有15%的人认为它应该被删除。与Antony等人(2021)之前的研究不同,ISO 18404在组织中的实施及其好处,以及文献中对该标准对企业绩效影响的实证研究是有限的。有机会回顾从组织内实施ISO 18404标准的案例研究中吸取的教训,将进一步加强研究。原创性/价值本文为组织提供了宝贵的资源,以获得精益六西格玛标准的洞察力,以及是否实施它。此外,通过更详细的定量和定性研究来巩固和加强第一次研究的结果,这些结果可以成为今后修订标准的基础。
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引用次数: 4
Quality 4.0: leveraging Industry 4.0 technologies to improve quality management practices – a systematic review 质量4.0:利用工业4.0技术改进质量管理实践——系统综述
IF 2.5 Q2 MANAGEMENT Pub Date : 2021-12-24 DOI: 10.1108/ijqrm-09-2021-0305
A. Saihi, M. Awad, M. Ben-Daya
PurposeQuality 4.0 is an emerging research topic concerned with rethinking how quality management needs to be adopted in the digital era. The purpose of this research is to conduct a systematic review on the state of the research in the field of Industry 4.0 impact on improving quality management aspects and how technology can be leveraged to enhance its practices.Design/methodology/approachA systematic review of the literature published in the last 5 years is conducted. 52 papers were selected, mapped based on the technology they focused on and categorized based on the addressed quality aspects.FindingsThe review revealed various areas where quality management can benefit from Industry 4.0 technologies, identified several research gaps and suggested new directions for future research. Firstly, the literature provided some insights about industry 4.0 potential contributions but lacks further detail on the exact applications and solutions through use cases and case studies. Secondly, there has been a focus on the potential benefits provided for quality control while there is a clear scarcity in terms of the other quality management tools and methodologies. Thirdly, there is a lack of studies on economic analysis or detailed impacts on quality costs that justifies the substantial investments needed. Finally, there is a need for including more studies about the mapping and integration of ISO 9001 requirements and Industry 4.0 features.Originality/valueThis is the first attempt to conduct a comprehensive review on the ways industry 4.0 technologies can be leveraged for the field of quality management. Based on this review, several directions for further research in this area are identified.
目的质量4.0是一个新兴的研究课题,涉及重新思考数字时代如何采用质量管理。本研究的目的是对工业4.0在改善质量管理方面的影响以及如何利用技术来增强其实践方面的研究现状进行系统回顾。设计/方法/方法对近5年发表的文献进行了系统的综述。选择了52篇论文,根据他们所关注的技术进行了映射,并根据所处理的质量方面进行了分类。该综述揭示了质量管理可以从工业4.0技术中受益的各个领域,确定了几个研究空白,并提出了未来研究的新方向。首先,文献提供了一些关于工业4.0潜在贡献的见解,但缺乏通过用例和案例研究对确切应用和解决方案的进一步详细说明。其次,在其他质量管理工具和方法明显缺乏的情况下,人们一直关注质量控制提供的潜在好处。第三,缺乏对经济分析的研究或对质量成本的详细影响,证明需要大量投资是合理的。最后,需要对ISO 9001要求和工业4.0特征的映射和集成进行更多的研究。原创性/价值这是第一次尝试对工业4.0技术在质量管理领域的应用方式进行全面审查。在此基础上,提出了今后研究的几个方向。
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引用次数: 20
Reconnoitering enablers of travelers' online hotel booking intention: moderation of service affordability and perceived pandemic risk 旅行者在线酒店预订意向的调查推动者:服务可负担性和感知大流行风险的调节
IF 2.5 Q2 MANAGEMENT Pub Date : 2021-12-17 DOI: 10.1108/ijqrm-10-2021-0363
Abhijeet Biswas
PurposeThe meddling of foreign players into the Indian hotel industry has triggered fervent competitiveness, and therefore, consumers' attitude, intention and behavior have been the epicenter of all activities. This study endeavors to explicate enablers of online hotel booking intention (OHBI) in the Indian hospitality industry.Design/methodology/approachThe study examined OHBI of 560 travelers during the first wave of COVID-19 pandemic in India using structural equation modeling and an extended technology acceptance model. Direct and indirect associations were explored using mediation and moderation.FindingsThe results manifest that hotel website credibility, perceived website interactivity and perceived ease of use (PEU) aggrandize perceived usefulness (PU), which, in turn, considerably magnifies travelers' OHBI. PEU and PU partially mediate the relationship in the model. Into the bargain, service affordability reinforces the relationship, while perceived pandemic risk enfeebles the relationship between PU and OHBI.Research limitations/implicationsThe study unfurls pressing determinants of PEU, PU and OHBI that may facilitate hoteliers to lure travelers and enhance profitability.Originality/valueThere is a paucity of literature on “hotel website credibility” and “perceived pandemic risk” in the hospitality industry. Hence, the study enriches literature by assimilating underlying constructs through an epigrammatic conceptual model. The study is distinctive because it unearths the possibilities of mediation and moderation amongst the aforementioned constructs and posits the calamitous effects of the COVID-19 pandemic on the tourism and hospitality sector.
外国玩家对印度酒店业的干预引发了激烈的竞争,因此,消费者的态度、意图和行为一直是所有活动的中心。本研究试图解释印度酒店业在线酒店预订意向(OHBI)的促成因素。该研究使用结构方程模型和扩展的技术接受模型检查了印度第一波COVID-19大流行期间560名旅行者的OHBI。使用中介和调节来探索直接和间接关联。结果表明,酒店网站的可信度、感知到的网站交互性和感知到的易用性(PEU)会放大感知有用性(PU),而PU反过来又会大大放大旅行者的OHBI。PEU和PU部分地调解了模型中的关系。此外,服务负担能力加强了两者之间的关系,而大流行风险则削弱了PU与OHBI之间的关系。研究的局限性/启示研究揭示了PEU、PU和OHBI的紧迫决定因素,这些因素可能有助于酒店经营者吸引游客并提高盈利能力。独创性/价值在酒店业中,关于“酒店网站可信度”和“感知流行病风险”的文献很少。因此,该研究通过警句概念模型来吸收潜在的构念,从而丰富了文献。这项研究的独特之处在于,它揭示了上述结构之间调解和调节的可能性,并假设了COVID-19大流行对旅游业和酒店业的灾难性影响。
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引用次数: 8
Reliability degradation prediction of photovoltaic modules based on dependability methods 基于可靠性方法的光伏组件可靠性退化预测
IF 2.5 Q2 MANAGEMENT Pub Date : 2021-12-14 DOI: 10.1108/ijqrm-07-2021-0239
Hadef Hefaidh, Djebabra Mébarek, Belkhir Negrou, Z. Driss
PurposeThe reliability prediction is among the most important objectives for achieving overall system performance, and this prediction carried out by anticipating system performance degradation. In this context, the purpose of this research paper is to development of methodology for the photovoltaic (PV) modules' reliability prediction taking into account their future operating context.Design/methodology/approachThe proposed methodology is framed by dependability methods, in this regard, two methods of dysfunctional analysis were used, the Failure Mode and Effects Criticality Analysis (FMECA) method is carried out for identification of the degradation modes, and the Fault Tree Analysis (FTA) method is used for identification the causes of PV modules degradation and the parameters influencing its degradation. Then, based on these parameters, accelerated tests have been used to predict the reliability of PV modules.FindingsThe application of the proposed methodology on PWX 500 PV modules' in different regions of Algeria makes it possible to predict its reliability, taking into account the future constraints on its operation. In this case, the temperature and relative humidity vary from one region to another was chosen as constraints. The results obtained from the different regions confirms the reliability provided by the designer of the Saharan cities Biskra, In Salah, Tamanraset, and affirms this value for the two Mediterranean cities of Oran and Algiers.Originality/valueThe proposed methodology is developed for the reliability prediction of the PV modules taking into account their future operating context and, the choice of different regions confirms or disproves the reliability provided by the designer of the PV modules studied. This application confirms their performance within the framework of the reliability prediction.
目的可靠性预测是实现系统整体性能的最重要目标之一,这种预测是通过预测系统性能退化来实现的。在这种情况下,本研究论文的目的是开发考虑光伏组件未来运行环境的光伏组件可靠性预测方法。设计/方法论/方法论所提出的方法论由可靠性方法构成,在这方面,使用了两种功能失调分析方法,即故障模式和影响关键性分析(FMECA)方法来识别退化模式,故障树分析(FTA)方法用于识别光伏组件退化的原因和影响其退化的参数。然后,基于这些参数,使用加速测试来预测光伏组件的可靠性。发现将所提出的方法应用于阿尔及利亚不同地区的PWX 500光伏组件,可以预测其可靠性,同时考虑到未来对其运行的限制。在这种情况下,温度和相对湿度因区域而异。从不同地区获得的结果证实了撒哈拉城市Biskra、In Salah和Tamanraset的设计者所提供的可靠性,并确认了奥兰和阿尔及尔这两个地中海城市的可靠性。Originality/value所提出的方法是为光伏组件的可靠性预测而制定的,考虑到了其未来的运行环境,不同区域的选择证实或否定了所研究的PV模块的设计者所提供的可靠性。该应用程序在可靠性预测的框架内确认了它们的性能。
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引用次数: 1
An unsupervised one-class-classifier support vector machine to simultaneously monitor location and scale of multivariate quality characteristics 一种无监督的一类分类器支持向量机同时监测多变量质量特征的位置和规模
IF 2.5 Q2 MANAGEMENT Pub Date : 2021-12-14 DOI: 10.1108/ijqrm-09-2021-0316
Arijit Maji, I. Mukherjee
PurposeThe purpose of this study is to propose an effective unsupervised one-class-classifier (OCC) support vector machine (SVM)-based single multivariate control chart (OCC-SVM) to simultaneously monitor “location” and “scale” shifts of a manufacturing process.Design/methodology/approachThe step-by-step approach to developing, implementing and fine-tuning the intrinsic parameters of the OCC-SVM chart is demonstrated based on simulation and two real-life case examples.FindingsA comparative study, considering varied known and unknown response distributions, indicates that the OCC-SVM is highly effective in detecting process shifts of samples with individual observations. OCC-SVM chart also shows promising results for samples with a rational subgroup of observations. In addition, the results also indicate that the performance of OCC-SVM is unaffected by the small reference sample size.Research limitations/implicationsThe sample responses are considered identically distributed with no significant multivariate autocorrelation between sample observations.Practical implicationsThe proposed easy-to-implement chart shows satisfactory performance to detect an out-of-control signal with known or unknown response distributions.Originality/valueVarious multivariate (e.g. parametric or nonparametric) control chart(s) are recommended to monitor the mean (e.g. location) and variance (e.g. scale) of multiple correlated responses in a manufacturing process. However, real-life implementation of a parametric control chart may be complex due to its restrictive response distribution assumptions. There is no evidence of work in the open literature that demonstrates the suitability of an unsupervised OCC-SVM chart to simultaneously monitor “location” and “scale” shifts of multivariate responses. Thus, a new efficient OCC-SVM single chart approach is proposed to address this gap to monitor a multivariate manufacturing process with unknown response distributions.
目的本研究的目的是提出一种有效的基于无监督一类分类器(OCC)支持向量机(SVM)的单变量控制图(OCC-SVM),以同时监测制造过程的“位置”和“规模”变化。设计/方法论/方法基于模拟和两个真实案例,展示了开发、实施和微调OCC-SVM图表内在参数的分步方法。发现一项比较研究,考虑到不同的已知和未知响应分布,表明OCC-SVM在通过个体观察检测样本的过程变化方面非常有效。OCC-SVM图表还显示了具有合理观测子群的样本的有希望的结果。此外,结果还表明,OCC-SVM的性能不受小参考样本量的影响。研究局限性/含义样本响应被认为是同分布的,样本观察之间没有显著的多元自相关。实际意义所提出的易于实现的图表在检测具有已知或未知响应分布的失控信号方面表现出令人满意的性能。独创性/价值建议使用各种多变量(如参数或非参数)控制图来监测制造过程中多个相关响应的平均值(如位置)和方差(如规模)。然而,由于其限制性响应分布假设,参数控制图的实际实施可能很复杂。公开文献中没有证据表明无监督OCC-SVM图表适用于同时监测多变量反应的“位置”和“规模”变化。因此,提出了一种新的高效OCC-SVM单图方法来解决这一差距,以监测具有未知响应分布的多变量制造过程。
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引用次数: 0
Quality Control 4.0: a way to improve the quality performance and engage shop floor operators 质量控制4.0:一种提高质量性能和吸引车间操作员的方法
IF 2.5 Q2 MANAGEMENT Pub Date : 2021-12-13 DOI: 10.1108/ijqrm-05-2021-0138
C. Silva, António Fernando Borges, José Magano
PurposeOrganizations must focus on increasingly complex and customized products and production processes integrated into technological and digital evolution. Thus, shop floor operators have a more significant number of complex tasks with responsibility for their quality control, looking for high productivity levels. However, there are human limitations to deal with the increased amount of information/data resulting from the integration of new technologies. As such, the main research objective is to answer the following research question “How can the combination of recent smart technologies with the human factor contribute to employees' involvement at the shop floor level and thus improve quality control?”Design/methodology/approachThis study follows a qualitative research approach by developing a singular case study in CPMG PSA Group – Peugeot Citroën, where two innovative information technology (IT) projects were implemented following the continuous improvement methodology PDCA cycle (Deming, 1986).FindingsThis work contributed to highlighting the human-centered approach in the discussion of Quality 4.0 development. The main theoretical contribution of this research is the identification of a set of key elements that should be present in the integration of the information technologies in quality control, namely: Prioritizing the quality problems supported by the fundamentals knowledge and tools of traditional quality management (QM); building multidisciplinary teams at different organization levels; following approaches that promote continuous improvement; developing the human-centered and user-friendly perspective; implementing solutions as directly as possible in the workstation; finally, enabling an effective communication and motivation strategies.Research limitations/implicationsThe research addresses a singular case study and solely explores the vertical integration process of Quality 4.0.Practical implicationsThe projects presented may inspire other organizations to integrate information technologies solutions in quality control, following the implementation process and the essential elements described in these examples. Thus, this research stresses that one should customize these projects with the involvement of shop floor operators in a human-centered and user-friendly perspective, both at the preliminary and succeeding stages.Originality/valueThis research presents two original and customized projects, bridging the technological perspective with the human factor in the digital transformation era, supporting the worker, not replacing it.
组织必须关注日益复杂和定制化的产品以及集成到技术和数字演进中的生产过程。因此,车间操作员有更多的复杂任务,负责质量控制,寻求高生产率水平。然而,在处理由于新技术的集成而增加的信息/数据量方面,人类存在局限性。因此,主要研究目标是回答以下研究问题“最近的智能技术与人为因素的结合如何有助于员工在车间层面的参与,从而改善质量控制?”设计/方法/方法本研究遵循定性研究方法,通过对CPMG PSA集团-标致Citroën进行单一案例研究,其中两个创新信息技术(IT)项目是按照持续改进方法PDCA循环实施的(Deming, 1986)。本研究有助于在质量4.0发展的讨论中突出以人为本的方法。本研究的主要理论贡献是确定了一组关键要素,这些要素应该出现在信息技术与质量控制的整合中,即:优先处理由传统质量管理(QM)的基本知识和工具支持的质量问题;在不同的组织层面建立多学科团队;遵循促进持续改进的方法;发展以人为本和用户友好的观点;在工作站上尽可能直接实施解决方案;最后,建立有效的沟通和激励策略。研究局限/启示本研究针对单一案例研究,仅探讨了质量4.0的垂直整合过程。实际意义所提出的项目可能会启发其他组织,按照这些例子中描述的实施过程和基本要素,将信息技术解决方案集成到质量控制中。因此,本研究强调,无论是在初步阶段还是后续阶段,都应该在车间操作员的参与下,以人为中心和用户友好的角度来定制这些项目。独创性/价值本研究提出了两个原创和定制的项目,将数字化转型时代的技术视角与人的因素联系起来,支持工人,而不是取代工人。
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引用次数: 7
Determinants of continuance intention to use mobile self-scanning applications in retail 在零售业中使用移动自助扫描应用程序的持续意向的决定因素
IF 2.5 Q2 MANAGEMENT Pub Date : 2021-12-09 DOI: 10.1108/ijqrm-02-2021-0032
Andreia Ferreira, G. Silva, Á. Dias
PurposeRetailers are increasingly using self-service technologies to improve customer experience and reduce costs. The purpose of this study is to identify factors that could explain the level of continuance intention of mobile self-scanning applications in retail. Based on previous theoretical streams, the present study integrates technology readiness (TR) and service quality into the technology acceptance model.Design/methodology/approachUsing data collected through an online survey of 217 users of a mobile self-scanning application of a large supermarket chain operating in Portugal, the study uses partial least squares structural equation modeling to test the proposed hypotheses.FindingsThe results indicate that the continuance usage of the self-scanning apps is directly driven by users' satisfaction and perceived usefulness. Findings also show that TR has a positive and significant impact on ease of use and perceived usefulness. Ease of use has a positive impact on users' satisfaction and perceived usefulness but has no direct effect on the continuance intention to use the application. Perceived quality has a positive direct effect on satisfaction and a positive indirect effect on continuance intention. Finally, need for interaction has a negative effect on TR.Originality/valueThis work contributes to a better understanding of the emerging market for mobile self-scanning applications in retail applications, particularly relevant in a digital transition context.
目的零售商越来越多地使用自助服务技术来改善客户体验并降低成本。本研究的目的是找出可以解释零售中移动自助扫描应用程序的持续意愿水平的因素。本文在借鉴前人理论的基础上,将技术准备度和服务质量整合到技术接受模型中。设计/方法/方法通过对葡萄牙一家大型连锁超市的移动自助扫描应用程序的217名用户进行在线调查收集数据,该研究使用偏最小二乘结构方程模型来检验所提出的假设。结果表明,用户满意度和感知有用性直接驱动了自助扫描应用的持续使用。研究结果还表明,TR对易用性和感知有用性具有显著的正向影响。易用性对用户满意度和感知有用性有正向影响,但对应用程序的持续使用意图没有直接影响。感知质量对满意度有正向的直接影响,对继续意愿有正向的间接影响。最后,对交互的需求会对tr产生负面影响。独创性/价值。这项工作有助于更好地理解零售应用中移动自助扫描应用的新兴市场,特别是在数字化转型背景下。
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引用次数: 7
期刊
International Journal of Quality & Reliability Management
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