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Ethical Sales Behavior Influencing Trust, Loyalty, Green Experience, and Satisfaction in UAE Public Entrepreneur Firms 影响阿联酋上市企业信任度、忠诚度、绿色体验和满意度的道德销售行为
Pub Date : 2024-07-10 DOI: 10.34306/att.v6i2.422
Marwa Ahli, Mohd Faiz Hilmi, Anas Abudaqa
Customer satisfaction (CST) is a critical focus for both public and private organizations due to its significant impact on business success. In this context, ethical sales behavior, perceived trust, customer loyalty, and green experience are identified as key factors influencing CST. This study aims to examine the relationships among these variables within public sector organizations in the UAE. Primary data were collected from 224 respondents using a structured questionnaire. The data analysis was conducted utilizing descriptive statistics, multivariate assumptions, and a two-step approach that included both measurement and structural models. Structural equation modeling techniques were employed to test the relationships between the variables, grounded in the Resource-Based View (RBV) and expectation confirmation theory. The findings reveal that perceived trust, customer loyalty, and green experience significantly and positively impact customer satisfaction among public firms in the UAE. However, ethical sales behavior did not demonstrate a significant direct effect on customer satisfaction. These results provide valuable insights for policymakers and administrative representatives in the UAE public sector. To enhance customer satisfaction, it is recommended that public sector organizations prioritize building trust and loyalty while integrating green practices into their operations. Although ethical sales behavior does not directly affect customer satisfaction, it remains crucial for influencing trust and loyalty. The study underscores the importance of these factors in driving customer satisfaction and offers practical recommendations for public sector organizations aiming to improve their service quality and customer relations.
客户满意度(CST)对企业的成功有重大影响,因此是公共和私营机构关注的焦点。在这种情况下,道德销售行为、感知信任、客户忠诚度和绿色体验被认为是影响 CST 的关键因素。本研究旨在考察阿联酋公共部门组织中这些变量之间的关系。使用结构化问卷从 224 名受访者中收集了原始数据。数据分析采用了描述性统计、多元假设和两步法(包括测量模型和结构模型)。在基于资源观(RBV)和期望确认理论的基础上,采用了结构方程模型技术来检验变量之间的关系。研究结果表明,感知信任、客户忠诚度和绿色体验对阿联酋上市公司的客户满意度有显著的积极影响。然而,道德销售行为并未对客户满意度产生显著的直接影响。这些结果为阿联酋公共部门的决策者和行政代表提供了有价值的见解。为了提高客户满意度,建议公共部门组织在将绿色实践融入运营的同时,优先考虑建立信任和忠诚度。虽然道德销售行为不会直接影响客户满意度,但它对于影响信任度和忠诚度仍然至关重要。本研究强调了这些因素在提高客户满意度方面的重要性,并为旨在提高服务质量和改善客户关系的公共部门组织提供了实用建议。
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引用次数: 0
Reinforcing Lecturer Readiness to Change by Increasing Psychological Capital and Engagement 通过增加心理资本和参与度,加强讲师对变革的准备程度
Pub Date : 2023-11-29 DOI: 10.34306/att.v5i3.214
Lista Meria, Corry Yohana, Unggul Purwohedi, Saukani, Dwi Apriliasari
Organizational change demands effective management, with the preparedness of human resources playing a pivotal role in achieving success. This study explores the interplay of psychological capital, work engagement, and entrepreneurial mindsets (both intrapreneurial and entrepreneurial) as predictors of lecturers' readiness for change. Conducted with 331 lecturers from private universities in Indonesia (Esa Unggul, Jakarta state university and Muhammadiyah Pringsewu, the research employs Structural Equation Modeling with Partial Least Squares (SEM PLS) for data analysis. The findings underscore the substantial influence of psychological capital and work engagement in enhancing lecturer readiness for change. Additionally, work engagement emerges as a critical mediator in the relationship between psychological capital and readiness for change. Notably, the study contributes to our understanding by delving into both intrapreneurial and entrepreneurial dimensions of entrepreneurial mindsets, offering a nuanced perspective on the factors shaping educator readiness for change. The research contributes theoretically by shedding light on the multifaceted roles of entrepreneurial mindsets in strengthening readiness for change, addressing a gap in the existing literature. Practical insights advocate for the cultivation of diverse entrepreneurial mindsets among educators to successfully navigate organizational change. This study establishes a foundation for future research in this evolving domain, emphasizing the significance of entrepreneurial approaches in preparing lecturers for the challenges posed by organizational change.
组织变革需要有效的管理,而人力资源的准备程度对取得成功起着关键作用。本研究探讨了心理资本、工作投入和创业心态(包括企业内部心态和创业心态)之间的相互作用,以预测讲师对变革的准备程度。研究对象为印度尼西亚私立大学(Esa Unggul、雅加达国立大学和 Muhammadiyah Pringsewu)的 331 名讲师,采用偏最小二乘法结构方程模型(SEM PLS)进行数据分析。研究结果表明,心理资本和工作投入对提高讲师的变革准备度具有重大影响。此外,工作参与是心理资本与变革准备之间关系的关键中介。值得注意的是,本研究通过深入探讨创业心态的内部创业和创业两个维度,为我们理解教育工作者变革意愿的形成因素提供了一个细致入微的视角。这项研究阐明了创业心态在加强变革准备度方面的多方面作用,填补了现有文献的空白,从而在理论上做出了贡献。实用见解主张在教育工作者中培养多样化的创业心态,以成功驾驭组织变革。本研究为这一不断发展的领域的未来研究奠定了基础,强调了创业方法在帮助讲师做好准备应对组织变革带来的挑战方面的重要意义。
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引用次数: 0
Hedonic Values and Utilitarian Values to Improve Behavioral Intentions and Consumer Satisfaction on Product 用享乐主义价值观和功利主义价值观提高消费者对产品的行为意向和满意度
Pub Date : 2023-11-29 DOI: 10.34306/att.v5i3.345
Muhammad Arsyad, Abidil Faruq, M. R. Bassalamah, Dwiyani Sudaryanti, Nadia Nur Azizah
This study investigates the impact of hedonic and utilitarian values on customer satisfaction and behavioral intentions in the Muslim clothing market, focusing on CV. Rabbani Asysa Ponorogo's products. Employing a quantitative approach, the research uses questionnaires analyzed with SEM-PLS 4.0 and involves a purposive sample of 100 respondents. This study is significant for its specific examination of the Muslim fashion industry, addressing a gap in understanding consumer behavior in this niche market. The findings reveal that while hedonic values significantly influence both customer satisfaction and behavioral intentions, utilitarian values only impact customer satisfaction, not behavioral intentions. Customer satisfaction is also a significant determinant of behavioral intentions. The research concludes that balancing both hedonic and utilitarian aspects is crucial for enhancing customer satisfaction and behavioral intentions in this sector.
本研究以 CV. Rabbani Asysa Ponorogo 的产品为重点,探讨了享乐主义和功利主义价值观对穆斯林服装市场客户满意度和行为意向的影响。Rabbani Asysa Ponorogo 的产品。本研究采用定量方法,使用 SEM-PLS 4.0 分析问卷,有目的性地抽取了 100 名受访者。这项研究的重要意义在于对穆斯林时尚产业进行了具体考察,填补了了解这一利基市场消费者行为的空白。研究结果表明,虽然享乐主义价值观对顾客满意度和行为意向都有显著影响,但功利主义价值观只影响顾客满意度,而不影响行为意向。顾客满意度也是行为意向的重要决定因素。研究得出结论,平衡享乐价值和功利价值对于提高该行业的客户满意度和行为意向至关重要。
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引用次数: 0
Harnessing Digital Platforms for Entrepreneurial Success: A Study of Technopreneurship Trends and Practices 利用数字平台促进创业成功:技术创业趋势与实践研究
Pub Date : 2023-11-29 DOI: 10.34306/att.v5i3.360
Rasyid Tarmizi, Nanda Septiani, Po Abas Sunarya, Yulia Putri Ayu Sanjaya
The digital era has opened opportunities for entrepreneurs (technopreneurs) to enhance their performance and market reach. However, a deep understanding of how the use of digital platforms, digital customer engagement, and operational efficiency through digitalization contribute to entrepreneurial success is still limited. This study aims to analyze the impact of digital platform usage, digital customer engagement, and operational efficiency through digitalization in the context of entrepreneurial success. The primary goal is to identify and measure the extent to which these three variables contribute to entrepreneurial success in the digital era. This research employs the Partial Least Squares Structural Equation Modeling (PLS-SEM) method using SmartPLS software. This approach was chosen due to its capability in handling complex models and exploratory data. Data was collected from an online survey completed by entrepreneurs actively using digital platforms in their businesses. The sample consists of 300 respondents representing various industry sectors and business sizes. The study's findings indicate that the use of digital platforms significantly enhances customer engagement and operational efficiency. Digital customer engagement plays a vital role in building loyalty and trust, which further influences business success. Operational efficiency through digitalization also contributes significantly to increasing productivity and reducing operational costs. Overall, this research provides empirical evidence that effective integration of digital technologies is key to entrepreneurial success in the digital era.
数字时代为企业家(技术创业者)提供了提升业绩和市场影响力的机会。然而,人们对数字化平台的使用、数字化客户参与和数字化运营效率如何促进创业成功的深入了解仍然有限。本研究旨在分析数字化平台的使用、数字化客户参与以及通过数字化提高运营效率对创业成功的影响。主要目标是识别和衡量这三个变量在数字时代对创业成功的贡献程度。本研究采用 SmartPLS 软件的偏最小二乘法结构方程建模(PLS-SEM)方法。之所以选择这种方法,是因为它能够处理复杂的模型和探索性数据。数据是通过在线调查收集的,调查对象是在业务中积极使用数字平台的企业家。样本由代表不同行业和企业规模的 300 名受访者组成。研究结果表明,数字平台的使用大大提高了客户参与度和运营效率。数字化客户参与在建立忠诚度和信任度方面发挥着至关重要的作用,而忠诚度和信任度又进一步影响着企业的成功。通过数字化提高运营效率也大大有助于提高生产率和降低运营成本。总之,这项研究提供了实证证据,证明有效整合数字技术是数字时代创业成功的关键。
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引用次数: 0
Innovation in Smart Marketing: The Role of Technopreneurs in Driving Educational Improvement 智能营销中的创新:技术企业家在推动教育进步中的作用
Pub Date : 2023-11-28 DOI: 10.34306/att.v5i3.359
U. Rusilowati, Fitra Putri Oganda, Reymund Rahardja, Tio Nurtino, Elsevier Aimee
This study explores the influence of marketing strategies, technology utilization, inclusive education policies, and collaboration with the industry sector on the positive image of educational institutions. Employing the SmartPLS approach and statistical analysis, the findings indicate that responsive marketing strategies, effective technology utilization, inclusive policies, and partnerships with the industry sector significantly impact the institution's image in education. In this research, it was found that market-responsive marketing strategies significantly affect the positive institutional image (T-statistics: 13.197), followed by technology utilization playing a crucial role in building a positive image (T-statistics: 11.735). Inclusive education policies and collaboration with the industry sector also have a significant impact on enhancing the institution's image (Inclusive Education Policy - Positive Image, T-statistics: 5.928; Collaboration with Industry Sector - Positive Image, T-statistics: 8.834). The research results affirm the importance of implementing adaptive marketing strategies and advanced technology in constructing a positive image of educational institutions in the eyes of the public. By strengthening these factors, educational institutions have the opportunity to meet stakeholders' expectations regarding the provided educational services. This study contributes significantly to understanding the factors influencing the reputation of educational institutions and provides strategic guidance for developing the educational institution's image towards a more positive and ad  aptive direction.
本研究探讨了营销策略、技术利用、包容性教育政策以及与行业部门的合作对教育机构正面形象的影响。通过采用 SmartPLS 方法和统计分析,研究结果表明,顺应市场的营销策略、有效的技术利用、包容性政策以及与行业部门的合作关系对教育机构的形象有显著影响。本研究发现,顺应市场的营销策略对树立积极的院校形象有重大影响(T 统计量:13.197),其次是技术利用在树立积极形象方面发挥了关键作用(T 统计量:11.735)。全纳教育政策和与行业部门的合作对提升院校形象也有显著影响(全纳教育政策 - 正面形象,T 统计量:5.928;与行业部门的合作 - 正面形象,T 统计量:5.928):5.928;与行业部门合作 - 正面形象,T 统计量:8.834):8.834).研究结果肯定了实施适应性营销战略和先进技术在构建教育机构在公众心目中的正面形象方面的重要性。通过加强这些因素,教育机构有机会满足利益相关者对所提供教育服务的期望。本研究对了解影响教育机构声誉的因素做出了重要贡献,并为教育机构朝着更积极、更有利的方向发展形象提供了战略指导。
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引用次数: 0
Transformation of Entrepreneurship and Digital Technology Students in the Era of Revolution 4.0 革命 4.0 时代创业与数字技术专业学生的转型
Pub Date : 2023-11-28 DOI: 10.34306/att.v5i3.356
Chandra Lukita, Marviola Hardini, Sudadi Pranata, Dwi Julianingsih, N. Santoso
In the Industrial Revolution 4.0 era, especially with advances in information technology such as the internet of things, the global economy is experiencing a significant transformation, including the Indonesian region. Universities as agents of change have a strategic role in preparing students to face these changes. This article aims to provide an overview of entrepreneurship education in higher education, focusing on preparing students as reliable, tough and competent 4.0 entrepreneurs through the use of digital technology. The background to this research underlies the need for entrepreneurship education that is responsive to the demands of the times, where the integration of digital technology is the key to success. This writing uses a descriptive method by detailing the findings from the literature study, providing a conceptual picture of the urgency of entrepreneurship education through a digital technology approach in higher education. It is hoped that the results of this research will be able to shape the character of students as entrepreneurs 4.0, who are intelligent, trustworthy and creative. Improving the 5C aspects (creative, cognitive, collaborative, competent and unified) is the focus, while emphasizing the digitalpreneur generation is the main goal. The implications of these findings include updating higher education curricula to reflect the needs of industry 4.0 and preparing students to become future leaders. Thus, this article offers valuable insights for education stakeholders, policy makers, and practitioners in the field of entrepreneurship and digital technology.
在工业革命 4.0 时代,特别是随着物联网等信息技术的进步,全球经济正在经历一场重大变革,印度尼西亚地区也不例外。大学作为变革的推动者,在培养学生应对这些变革方面发挥着战略性作用。本文旨在概述高等教育中的创业教育,重点是通过使用数字技术将学生培养成可靠、坚韧、有能力的 4.0 企业家。这项研究的背景是,创业教育需要顺应时代需求,而数字技术的整合是成功的关键。本文采用描述性方法,详细介绍了文献研究的结果,从概念上说明了通过数字技术方法在高等教育中开展创业教育的紧迫性。希望这一研究成果能够将学生塑造成具有智慧、可信赖和创造力的 4.0 型企业家。提高 5C 方面(创造力、认知力、协作力、能力和统一性)是重点,而强调数字企业家一代则是主要目标。这些发现的影响包括更新高等教育课程,以反映工业 4.0 的需求,并培养学生成为未来的领导者。因此,本文为创业和数字技术领域的教育利益相关者、政策制定者和从业人员提供了宝贵的见解。
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引用次数: 0
Leveraging Technology in Accounting for Entrepreneurial Insight into Government Budgeting Efficiency 利用会计技术,以企业家洞察力提高政府预算编制效率
Pub Date : 2023-11-13 DOI: 10.34306/att.v5i3.340
Widhy Setyowati, Taufiq Andre Setiyono, Ge Gung, Bunga Novriyanti
This research aims to assess the impact of the clarity of budget objectives and reporting systems on government performance accountability, with accounting control serving as a moderating factor. The study was conducted within the Wonosobo Regency Regional Organization. Purposive sampling was employed to select 75 respondents, comprising officials responsible for financial reporting and accountability within their roles, including the Head of Finance, finance staff, and treasurer. Multiple linear regression was utilized for data analysis. Empirical evidence supports the notion that the clarity of budget goals and reporting systems has a positive influence on government agency performance accountability. Through moderation analysis, it was empirically demonstrated that accounting control can act as a moderating variable, negatively affecting the influence of budget goal clarity on agency performance responsibilities. However, accounting control can also serve as a moderating variable, positively affecting the influence of reporting systems on government performance.
本研究旨在评估预算目标和报告制度的清晰度对政府绩效问责的影响,而会计控制则是一个调节因素。研究在沃诺索博地区组织内进行。研究采用了有目的的抽样方法,选出了 75 名受访者,他们都是在各自岗位上负责财务报告和问责制的官员,包括财务主管、财务人员和司库。数据分析采用了多元线性回归法。经验证据证明,预算目标和报告制度的清晰度对政府机构的绩效问责具有积极影响。通过调节分析,实证证明会计控制可以作为一个调节变量,对预算目标清晰度对机构绩效责任的影响产生负面影响。然而,会计控制也可以作为一个调节变量,对报告制度对政府绩效的影响产生积极影响。
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引用次数: 0
The Influence of Digital Artificial Intelligence Technology on Quality of Life with a Global Perspective 从全球视角看数字人工智能技术对生活质量的影响
Pub Date : 2023-10-23 DOI: 10.34306/att.v5i3.354
Sandy Kosasi, Chandra Lukita, Mochamad Heru Riza Chakim, Adam Faturahman, Dhiyah Ayu Rini Kusumawardhani
The rapid development of digital technology and artificial intelligence (AI) has brought significant changes in many areas of life, including business, healthcare, education, and entertainment. The great potential of AI technologies to provide positive benefits to society is balanced with concerns about their negative impact on quality of life. This study aims to explore the influence of digital AI technology on the overall quality of life around the world, focusing on the Performance Expectancy, Effort Expectancy, and Use Behavior aspects of digital AI technology. This research method utilizes the UTAUT (Unified Theory of Acceptance and Use of Technology) approach and collects data quantitatively through a questionnaire covering 3 variables related to digital AI technology and its influence on quality of life. Data analysis was conducted using PLS-SEM (Partial Least Squares - Structural Equation Modeling) to identify important aspects related to the advantages and disadvantages of AI technology. The results from the 70 respondents indicated that digital AI technologies have the potential to improve quality of life by meeting performance expectations and providing ease of use, and a balanced approach is needed in the development and implementation of AI technologies to maximize their positive impact while minimizing their negative impact.
数字技术和人工智能(AI)的飞速发展给商业、医疗、教育和娱乐等许多生活领域带来了重大变化。人工智能技术在为社会带来积极利益的巨大潜力的同时,也存在着对生活质量的负面影响的担忧。本研究旨在探讨数字人工智能技术对全球整体生活质量的影响,重点关注数字人工智能技术的性能预期、努力预期和使用行为等方面。本研究采用UTAUT(技术接受与使用统一理论)方法,通过调查问卷定量收集数据,问卷涵盖了数字人工智能技术及其对生活质量影响的3个相关变量。数据分析采用 PLS-SEM(部分最小二乘法-结构方程模型),以确定与人工智能技术优缺点相关的重要方面。70 位受访者的研究结果表明,数字人工智能技术具有通过满足性能预期和提供易用性来提高生活质量的潜力,在开发和实施人工智能技术时需要采取平衡的方法,以最大限度地发挥其积极影响,同时最大限度地减少其负面影响。
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引用次数: 0
Implementation of Wireless User Authentication using WLC-Forti Framework 利用 WLC-Forti 框架实现无线用户身份验证
Pub Date : 2023-09-06 DOI: 10.34306/att.v5i2sp.346
Ignatius Agus Supriyono, Irwan Sembiring, Adi Setiawan, Iwan Setyawan, Theophilus Wellem, Henderi, Ilham Hizbuloh
Internet access at this time is a daily necessity that cannot be denied. It is certain that most institutions and business entities require internet access in carrying out their activities, including educational institutions. With the development of mobile computer technology in which more users use mobile devices to access the internet, wireless-based network infrastructure is a demand that cannot be postponed any longer. By using a wireless connection to connect to the network, authentication becomes something that must be considered, the use of access to the network by unwanted parties can harm other parties. Changing passwords regularly is important to avoid misuse of access to the network by other parties. This paper presents a problem where when an educational institution implements the Bring Your Own Device (BYOD) program, students and teachers cannot change passwords using the personal device used, this is because the personal device is not registered with the domain controller at the institution. The solution proposed in this article is to move the NPS RADIUS server function on the local site to LDAP in the cloud using a combination of WLC which handles Wi-Fi clients and Fortinet which handles authentication to the cloud. The implementation results show that the WLC-Forti framework functions well.
在这个时代,互联网接入已成为不可或缺的日常必需品。可以肯定的是,大多数机构和商业实体在开展活动时都需要互联网接入,包括教育机构。随着移动计算机技术的发展,越来越多的用户使用移动设备上网,基于无线的网络基础设施的需求已刻不容缓。使用无线连接来连接网络,身份验证就成了必须考虑的问题。定期更改密码对于避免他人滥用网络访问权非常重要。本文提出的问题是,当教育机构实施自带设备(BYOD)计划时,学生和教师无法使用所使用的个人设备更改密码,这是因为个人设备没有在教育机构的域控制器上注册。本文提出的解决方案是将本地站点上的 NPS RADIUS 服务器功能转移到云中的 LDAP 上,同时使用处理 Wi-Fi 客户端的 WLC 和处理云认证的 Fortinet。实施结果表明,WLC-Forti 框架运行良好。
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引用次数: 0
Data Driven Analysis of Borobudur Ticket Sentiment Using Naïve Bayes. 基于Naïve贝叶斯的婆罗浮屠票情绪数据驱动分析。
Pub Date : 2023-09-04 DOI: 10.34306/att.v5i2sp.353
Dedi Kundana, Chairani
 The recent growth of social media is hugely influential and plays a significant role in various aspects of people's lives in the digital era. Twitter is a social media network that is widely used in Indonesia. Twitter users can engage in multiple activities, such as communicating with individuals and groups, writing daily activities, promoting businesses, arguing, and expressing ideas about a topic of discussion. At the beginning of June 2022, raising the entrance charge for Borobudur Temple became one of the concerns that caused a lot of conversation in the real world and on other social media platforms, including Twitter. The plan to increase the price of entrance tickets to Borobudur Temple has drawn various pro and con reactions in the community. This study analyzes public sentiment toward the planned increase in ticket prices for Borobudur Temple. Sentiment analysis of Twitter data can be implemented using a classification algorithm. The classification algorithms widely used in sentiment analysis research are Nave Bayes (NB) and Decision Tree (DT). The reason for choosing Nave Bayes and Decision Tree is because this algorithm is the most popular algorithm used to process text data classification; the process is simple, efficient, and performs well. This study's dataset source was taken from social media sites like Twitter. In comparison to the Decision Tree, which generates a test percentage of 100%, the accuracy of the Naive Bayes approach, based on the evaluation of the test results, produces the highest accuracy number. At the same time, the Decision Tree method's accuracy test yields a test accuracy value of 35.97%.
最近社交媒体的增长具有巨大的影响力,在数字时代人们生活的各个方面发挥着重要作用。Twitter是一个在印度尼西亚广泛使用的社交媒体网络。Twitter用户可以参与多种活动,例如与个人和团体交流,撰写日常活动,促进业务,争论和表达关于讨论主题的想法。2022年6月初,提高婆罗浮屠寺的入场费成为人们关注的问题之一,在现实世界和包括推特在内的其他社交媒体平台上引发了很多讨论。提高婆罗浮屠寺门票价格的计划在社区中引起了各种赞成和反对。本研究分析公众对婆罗浮屠寺票价计划上调的情绪。Twitter数据的情感分析可以使用分类算法来实现。在情感分析研究中广泛使用的分类算法有朴素贝叶斯(NB)和决策树(DT)。之所以选择朴素贝叶斯和决策树,是因为该算法是目前最常用的文本数据分类处理算法;该工艺简单、高效、性能好。这项研究的数据来源来自Twitter等社交媒体网站。与产生100%测试百分比的决策树相比,基于对测试结果的评估,朴素贝叶斯方法的准确性产生了最高的准确性数字。同时,决策树方法的准确率测试得到了35.97%的测试准确率值。
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引用次数: 0
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Aptisi Transactions on Technopreneurship (ATT)
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