Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174433
Mauricio Featherman, Mark A. Fuller
Consumer adoption of e-services is an important goal for many service providers, however little is known about how different consumer segments perceive and evaluate them for adoption. The technology acceptance model (TAM) explains information systems evaluation and adoption, however the Internet-delivered e-services context presents additional variance that requires supplemental measures to be added to TAM. This research extends TAM to include a perceived usage risk main effect and also tested whether perceived risk moderated several of TAM's relationships. Results indicate that higher levels of perceived risk deflated ease of user's effect and inflated subjective norm's effect on perceived usefulness and adoption intention.
{"title":"Applying TAM to e-services adoption: the moderating role of perceived risk","authors":"Mauricio Featherman, Mark A. Fuller","doi":"10.1109/HICSS.2003.1174433","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174433","url":null,"abstract":"Consumer adoption of e-services is an important goal for many service providers, however little is known about how different consumer segments perceive and evaluate them for adoption. The technology acceptance model (TAM) explains information systems evaluation and adoption, however the Internet-delivered e-services context presents additional variance that requires supplemental measures to be added to TAM. This research extends TAM to include a perceived usage risk main effect and also tested whether perceived risk moderated several of TAM's relationships. Results indicate that higher levels of perceived risk deflated ease of user's effect and inflated subjective norm's effect on perceived usefulness and adoption intention.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127777499","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174425
Timo Käkölä
This paper examines business, design, and product development aspects of software business models. Contexts of small and large companies for creating software innovations are also analysed. Finally, software business research is called for and an agenda for software business research is presented to better understand the dynamics of the software industry and help create and manage successful software-intensive ventures.
{"title":"Software business models and contexts for software innovation: key areas software business research","authors":"Timo Käkölä","doi":"10.1109/HICSS.2003.1174425","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174425","url":null,"abstract":"This paper examines business, design, and product development aspects of software business models. Contexts of small and large companies for creating software innovations are also analysed. Finally, software business research is called for and an agenda for software business research is presented to better understand the dynamics of the software industry and help create and manage successful software-intensive ventures.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"519 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120875524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174743
D. Amoroso
The purpose of this research is to better understand reseller/integrator organizations in the IT distribution channel and some of the factors that may impact their ability to move into and successfully operate within the e-business marketspace. Reseller organizations have had a strong motivation for moving into the e-business space due to dramatically declining margins. In this study, a survey was conducted for 25 reseller/integrator organizations, yielding a response rate of 70%, assessing viability for moving into the e-business space. A survey instrument was created, tested, modified, and administered with 22 quantitative and 15 qualitative items. The mean annual revenue for the organizations surveyed was $346 million with an average of 437 employees with an average e-business sale of 1/4 million dollars. Likert scales were employed to assess customer orientation, relationship management, and technical staff concerns. End-user organizations' e-business capabilities appeared to be considerably lower than expected contributing to the perceived opportunities to penetrate the e-business market. Reseller organizations are at the initial phases of being able to provide value-added services to their customer base. While developing relationships with firms that have needed expertise in order to successfully deliver e-business projects, reseller firms were hesitant to create acquisition strategies but rather focused on building partnerships and alliances for e-business projects. Respondent organizations had difficulty focusing on how to acquire and retain technical e-business resources to accomplish projects. Outsourcing and prime contract were considered to be critical in the overall success equation for reseller organizations. Managerial implications from this study included focusing on a unique set of differentiated e-business service offerings, selling e-business projects to the executive level of the organization, and creating a methodology to manage projects as the prime contractor.
{"title":"Successful penetration into the e-business: an empirical study","authors":"D. Amoroso","doi":"10.1109/HICSS.2003.1174743","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174743","url":null,"abstract":"The purpose of this research is to better understand reseller/integrator organizations in the IT distribution channel and some of the factors that may impact their ability to move into and successfully operate within the e-business marketspace. Reseller organizations have had a strong motivation for moving into the e-business space due to dramatically declining margins. In this study, a survey was conducted for 25 reseller/integrator organizations, yielding a response rate of 70%, assessing viability for moving into the e-business space. A survey instrument was created, tested, modified, and administered with 22 quantitative and 15 qualitative items. The mean annual revenue for the organizations surveyed was $346 million with an average of 437 employees with an average e-business sale of 1/4 million dollars. Likert scales were employed to assess customer orientation, relationship management, and technical staff concerns. End-user organizations' e-business capabilities appeared to be considerably lower than expected contributing to the perceived opportunities to penetrate the e-business market. Reseller organizations are at the initial phases of being able to provide value-added services to their customer base. While developing relationships with firms that have needed expertise in order to successfully deliver e-business projects, reseller firms were hesitant to create acquisition strategies but rather focused on building partnerships and alliances for e-business projects. Respondent organizations had difficulty focusing on how to acquire and retain technical e-business resources to accomplish projects. Outsourcing and prime contract were considered to be critical in the overall success equation for reseller organizations. Managerial implications from this study included focusing on a unique set of differentiated e-business service offerings, selling e-business projects to the executive level of the organization, and creating a methodology to manage projects as the prime contractor.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"91 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121114054","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174386
J. Gebauer, M. Shaw, K. Zhao
This paper reports on an empirical study to assess the impacts, benefits, and critical success factors of mobile applications to enhance an electronic procurement system. For different user groups, we analyze the role of the work environment for the usage and, ultimately, the benefits of the mobile applications. The study provides a basis for a broader framework to improve the design and management of business applications based on emerging technologies.
{"title":"The efficacy of mobile e-procurement: a pilot study","authors":"J. Gebauer, M. Shaw, K. Zhao","doi":"10.1109/HICSS.2003.1174386","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174386","url":null,"abstract":"This paper reports on an empirical study to assess the impacts, benefits, and critical success factors of mobile applications to enhance an electronic procurement system. For different user groups, we analyze the role of the work environment for the usage and, ultimately, the benefits of the mobile applications. The study provides a basis for a broader framework to improve the design and management of business applications based on emerging technologies.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121661383","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174567
Michael L. Williams
The net-enabled business innovation cycle (NEBIC) was offered by Wheeler (2002) as a subjective understanding of how firms can gain competitive advantage through enabling and emerging technologies (ET). NEBIC consists of four capabilities that lead a firm from choosing ET, to matching ET with business opportunities, executing for growth, and assessing customer value. The first capability of NEBIC is the choosing capability. Using institutional theory and diffusion of innovation theory, the current study offers a theoretically-based conceptualization of the choosing construct. By utilizing a strong theoretical foundation, this conceptualization offers sample hypotheses and empirical indicators for future measurement and instrument development around this important construct.
net-enabled business innovation cycle (NEBIC)由Wheeler(2002)提出，作为对企业如何通过使能技术和新兴技术(ET)获得竞争优势的主观理解。NEBIC由四种能力组成，这些能力引导公司从选择ET，到将ET与商业机会相匹配，执行增长，以及评估客户价值。NEBIC的第一个功能是选择功能。本研究运用制度理论和创新扩散理论，从理论上对选择结构进行了概念化。通过利用强大的理论基础，这种概念化为未来的测量和仪器开发提供了样本假设和经验指标。
{"title":"Identifying the organizational in NEBIC theory's choosing capability","authors":"Michael L. Williams","doi":"10.1109/HICSS.2003.1174567","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174567","url":null,"abstract":"The net-enabled business innovation cycle (NEBIC) was offered by Wheeler (2002) as a subjective understanding of how firms can gain competitive advantage through enabling and emerging technologies (ET). NEBIC consists of four capabilities that lead a firm from choosing ET, to matching ET with business opportunities, executing for growth, and assessing customer value. The first capability of NEBIC is the choosing capability. Using institutional theory and diffusion of innovation theory, the current study offers a theoretically-based conceptualization of the choosing construct. By utilizing a strong theoretical foundation, this conceptualization offers sample hypotheses and empirical indicators for future measurement and instrument development around this important construct.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115736155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174392
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. Lam, S. Cheung, F. Luk
Customer relationship management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of customer behavior models. In this paper, we present a framework for an effective detection of business events that trigger the execution of customer-related activities based on a set of predefined business rules. An event is the occurrence of something interesting to the system itself or to user applications. Event driven execution of rules in event-condition-action (ECA) form can ensure efficiency and timeliness. This is an important aspect of CRM that few researchers have reported. In the e-brokerage industry, business events concern mainly with clients, brokerage firms and the stock market environment. Business events due to the clients include order placement, complaints filing, service exceptions, and change of personal profiles. Business events due to the brokerage firms include staff turnovers and amendment of e-brokerage services. Business events due to the environment include market news and fluctuation of stock prices. An event-driven CRM prototype implementing the proposed framework has been successfully applied to support an e-brokerage system. The prototype integrates a client portal, a call center, a managerial application, external event detectors and an analysis engine. There is little room in Hong Kong's stock brokerage industry for a brokerage firm to increase its revenue through cross- or up-sale trading. The key success factor of a brokerage is therefore its ability to retain existing clients and to increase their satisfaction through effective coordination and enactment of CRM activities.
{"title":"An event driven approach to customer relationship management in e-brokerage industry","authors":"Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. Lam, S. Cheung, F. Luk","doi":"10.1109/HICSS.2003.1174392","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174392","url":null,"abstract":"Customer relationship management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of customer behavior models. In this paper, we present a framework for an effective detection of business events that trigger the execution of customer-related activities based on a set of predefined business rules. An event is the occurrence of something interesting to the system itself or to user applications. Event driven execution of rules in event-condition-action (ECA) form can ensure efficiency and timeliness. This is an important aspect of CRM that few researchers have reported. In the e-brokerage industry, business events concern mainly with clients, brokerage firms and the stock market environment. Business events due to the clients include order placement, complaints filing, service exceptions, and change of personal profiles. Business events due to the brokerage firms include staff turnovers and amendment of e-brokerage services. Business events due to the environment include market news and fluctuation of stock prices. An event-driven CRM prototype implementing the proposed framework has been successfully applied to support an e-brokerage system. The prototype integrates a client portal, a call center, a managerial application, external event detectors and an analysis engine. There is little room in Hong Kong's stock brokerage industry for a brokerage firm to increase its revenue through cross- or up-sale trading. The key success factor of a brokerage is therefore its ability to retain existing clients and to increase their satisfaction through effective coordination and enactment of CRM activities.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131577183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174268
M. Jennex, L. Olfman, Theophilus B. A. Addo
Projects can cause organizations to perform in new ways resulting in the generation of knowledge. Project learning occurs when new knowledge is captured, disseminated, and used by the project team. Y2K utility projects were studied with respect to knowledge benefits and management. Projects from developed countries using western technology were found to have knowledge benefits but their organizations were doing a poor job of capturing them. It was hypothesized that the failure to capture knowledge benefits was due to organizations not having an organizational knowledge management strategy. The respondents were surveyed with respect to their organization's knowledge strategy. The number of knowledge benefits and capture actions taken was compared between projects that had a knowledge strategy and those that did not. A significant correlation was found between the dependent variables and knowledge management strategy for those organizations having an organizational strategy both during Y2K and now. No significant correlation was found with those projects that had a strategy either during Y2K or now. Finally, types of capture actions taken were assessed using percent of respondents taking the capture action. Modifying existing processes and procedures was found to occur much more often in projects having a knowledge strategy. The implications are that project-based knowledge management systems, KMS, within organizations can successfully capture and transfer tacit knowledge without capturing context. However, organizations are much more likely to capture knowledge benefits if they have an organizational knowledge management strategy.
{"title":"The need for an organizational knowledge management","authors":"M. Jennex, L. Olfman, Theophilus B. A. Addo","doi":"10.1109/HICSS.2003.1174268","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174268","url":null,"abstract":"Projects can cause organizations to perform in new ways resulting in the generation of knowledge. Project learning occurs when new knowledge is captured, disseminated, and used by the project team. Y2K utility projects were studied with respect to knowledge benefits and management. Projects from developed countries using western technology were found to have knowledge benefits but their organizations were doing a poor job of capturing them. It was hypothesized that the failure to capture knowledge benefits was due to organizations not having an organizational knowledge management strategy. The respondents were surveyed with respect to their organization's knowledge strategy. The number of knowledge benefits and capture actions taken was compared between projects that had a knowledge strategy and those that did not. A significant correlation was found between the dependent variables and knowledge management strategy for those organizations having an organizational strategy both during Y2K and now. No significant correlation was found with those projects that had a strategy either during Y2K or now. Finally, types of capture actions taken were assessed using percent of respondents taking the capture action. Modifying existing processes and procedures was found to occur much more often in projects having a knowledge strategy. The implications are that project-based knowledge management systems, KMS, within organizations can successfully capture and transfer tacit knowledge without capturing context. However, organizations are much more likely to capture knowledge benefits if they have an organizational knowledge management strategy.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124534507","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174422
W. Janssen, M. Steen, H. Franken
Business process re-engineering has overcome the hype of the nineties of the last century and has become an engineering discipline. With the advent of e-business a new era of uncertainty in systems' development has arrived. Do current approaches extend to e-business engineering, or are there too many essential differences to prevent this? In this paper we discuss the similarities and difference between business process engineering and e-business engineering, based on research and cases that we have carried out over the last seven years. From this analysis we digest what support is needed for engineers in e-business and relate this to current approaches in e-business.
{"title":"Business process engineering versus e-business engineering: a summary of case experiences","authors":"W. Janssen, M. Steen, H. Franken","doi":"10.1109/HICSS.2003.1174422","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174422","url":null,"abstract":"Business process re-engineering has overcome the hype of the nineties of the last century and has become an engineering discipline. With the advent of e-business a new era of uncertainty in systems' development has arrived. Do current approaches extend to e-business engineering, or are there too many essential differences to prevent this? In this paper we discuss the similarities and difference between business process engineering and e-business engineering, based on research and cases that we have carried out over the last seven years. From this analysis we digest what support is needed for engineers in e-business and relate this to current approaches in e-business.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"124 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115090531","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174336
W. Smith
As many authors have articulated, the "last mile problem" is often cited as a persistent engineering obstacle in deploying residential broadband solutions. Additionally, some academic researchers may require completely unfiltered Internet access, short network paths to Internet2, SIP, QoS, IPv6, and other functionality that may not be offered by commercial ISPs. This paper describes how the author designed and developed a high-speed (>2 Mb/sec), residential IP connection by using a four-wire HDSL circuit terminated directly at an academic institution. Technologically, this was done by extending the Ethernet frame beyond the institution's physical boundaries with transparent MAC-layer forwarding controlled by relatively low-cost, dedicated HDSL transceivers. The process was strategically planned, documented, tested, and managed across seven individuals in four disparate organizations and the monthly cost per throughput capacity is significantly lower than typical ISPs in the region.
{"title":"A first person IP over HDSL case study","authors":"W. Smith","doi":"10.1109/HICSS.2003.1174336","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174336","url":null,"abstract":"As many authors have articulated, the \"last mile problem\" is often cited as a persistent engineering obstacle in deploying residential broadband solutions. Additionally, some academic researchers may require completely unfiltered Internet access, short network paths to Internet2, SIP, QoS, IPv6, and other functionality that may not be offered by commercial ISPs. This paper describes how the author designed and developed a high-speed (>2 Mb/sec), residential IP connection by using a four-wire HDSL circuit terminated directly at an academic institution. Technologically, this was done by extending the Ethernet frame beyond the institution's physical boundaries with transparent MAC-layer forwarding controlled by relatively low-cost, dedicated HDSL transceivers. The process was strategically planned, documented, tested, and managed across seven individuals in four disparate organizations and the monthly cost per throughput capacity is significantly lower than typical ISPs in the region.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"191 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122394412","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174584
D. Amoroso, B. Reinig
Personalization management systems represent one of the most promising advances in IT and are experiencing widespread adoption in application areas such as customer relationship management, e-commerce interaction and intimacy, and employee development and training. Personalization is concerned with building a closer relationship and understanding the needs of individuals or groups of customers, whether on the Internet or not. IDC Corp. forecasts a 212% annual average growth in personalization applications over the next decade. This minitrack includes all aspects of the personalization management systems life cycle, including technologies and development. This would include the conceptualization of personalization management systems and their associated constructs, proposed designs and infrastructures, empirical validation of personalization models, and case studies illustrating personalization success and failures. Some key topics include (1) building customer relationships, (2) gathering and analyzing transaction data, and (3) customer/employee education and learning systems.
{"title":"Personalization management systems","authors":"D. Amoroso, B. Reinig","doi":"10.1109/HICSS.2003.1174584","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174584","url":null,"abstract":"Personalization management systems represent one of the most promising advances in IT and are experiencing widespread adoption in application areas such as customer relationship management, e-commerce interaction and intimacy, and employee development and training. Personalization is concerned with building a closer relationship and understanding the needs of individuals or groups of customers, whether on the Internet or not. IDC Corp. forecasts a 212% annual average growth in personalization applications over the next decade. This minitrack includes all aspects of the personalization management systems life cycle, including technologies and development. This would include the conceptualization of personalization management systems and their associated constructs, proposed designs and infrastructures, empirical validation of personalization models, and case studies illustrating personalization success and failures. Some key topics include (1) building customer relationships, (2) gathering and analyzing transaction data, and (3) customer/employee education and learning systems.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121837757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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