Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174583
Lakshmish Ramaswamy, Ling Liu
Most of the research in the field of peer-to-peer file sharing systems has concentrated on performance issues such as efficient file lookup, replicating files to improve file download speeds etc. However there is a new challenge that questions the very existence and usefulness of such systems in the form of "free riding". This paper studies the seriousness of the negative impact that free riding can have in a P2P file sharing system. We introduce the concept of utility function to measure the usefulness of peers to the system as a whole, and describe a scheme based on this concept to control free riding. A simple utility function is described to illustrate the scheme. We design and develop a simulation model to study various patterns of sharing behaviors among the peers in a file sharing community and their impact on the system. A set of experimental results is reported. The experiments indicate that the utility based free riding control can increase the lifetime of the system by 10 times, even with a simple utility function.
{"title":"Free riding: a new challenge to peer-to-peer file sharing systems","authors":"Lakshmish Ramaswamy, Ling Liu","doi":"10.1109/HICSS.2003.1174583","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174583","url":null,"abstract":"Most of the research in the field of peer-to-peer file sharing systems has concentrated on performance issues such as efficient file lookup, replicating files to improve file download speeds etc. However there is a new challenge that questions the very existence and usefulness of such systems in the form of \"free riding\". This paper studies the seriousness of the negative impact that free riding can have in a P2P file sharing system. We introduce the concept of utility function to measure the usefulness of peers to the system as a whole, and describe a scheme based on this concept to control free riding. A simple utility function is described to illustrate the scheme. We design and develop a simulation model to study various patterns of sharing behaviors among the peers in a file sharing community and their impact on the system. A set of experimental results is reported. The experiments indicate that the utility based free riding control can increase the lifetime of the system by 10 times, even with a simple utility function.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126585109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174383
E. Christiaanse, M. Markus
This paper reviews and assesses several theoretical perspectives on one type of business-to-business electronic marketplace - collaboration marketplaces. Whereas transaction-oriented marketplaces are characterized by catalogs, auctions or exchanges, and support for negotiated pricing, collaboration marketplaces are characterized by planning capabilities such as continuous planning, forecasting, and replenishment or product life-cycle management. Collaboration marketplaces have different benefits than transaction-oriented marketplaces and different adoption considerations. Therefore, theoretical frameworks such as transaction cost theory, which apply quite well to transaction-oriented marketplaces, provide only a partial explanation of collaboration marketplace adoption. We compare three alternative theoretical perspectives on collaboration marketplaces and discuss their implications for future research.
{"title":"Participation in collaboration electronic marketplaces","authors":"E. Christiaanse, M. Markus","doi":"10.1109/HICSS.2003.1174383","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174383","url":null,"abstract":"This paper reviews and assesses several theoretical perspectives on one type of business-to-business electronic marketplace - collaboration marketplaces. Whereas transaction-oriented marketplaces are characterized by catalogs, auctions or exchanges, and support for negotiated pricing, collaboration marketplaces are characterized by planning capabilities such as continuous planning, forecasting, and replenishment or product life-cycle management. Collaboration marketplaces have different benefits than transaction-oriented marketplaces and different adoption considerations. Therefore, theoretical frameworks such as transaction cost theory, which apply quite well to transaction-oriented marketplaces, provide only a partial explanation of collaboration marketplace adoption. We compare three alternative theoretical perspectives on collaboration marketplaces and discuss their implications for future research.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134358661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174332
Samir Chatterjee, Amitava Dutta
Introduction of digital technologies, telecommunications deregulation and significant advances in broadband networking are fueling convergence of the Public Switched Telephone Network (PSTN), PC-based enterprise data networks and the Internet. Only a few years ago, computing, telecommunications, broadcasting and media were completely separate industries each following distinct business logic and building on technologies that had little overlap. Today the Internet Protocol (IP) is clearly becoming a common global packet-platform over which several new and exciting applications and services can be offered. The rapid emergence of “converged networks” is already having far reaching impact on business processes. As the Internet continues to evolve into a critical global infrastructure, there is a clear need to understand the technical, economic and regulatory issues posed by convergence, before it can be used effectively for competitive advantage. The Telecommunications and Network Convergence minitrack address different aspects of the phenomenon of network convergence, including technology, strategy and policy. By network convergence we imply the integration of several media applications (data, voice, video, images) onto a common packet-based platform provided by IP (Internet Protocol) with the global Internet now becoming a true multi-service infrastructure. Theoretical and simulation models, case studies, or field experiences were all appropriate research methodologies. This year, we received a total of twelve submissions dealing with various aspects of network convergence. In collaboration with the track chairs, we decided to organize two sessions devoted to the minitrack and accepted three papers in each session for a total of six papers that were finally accepted. The first paper, “The Architecture of a Mobile Internet,” by Dick Schefstrom, makes the case that a wired Internet supporting mobility, may drastically change the mobile market situation possibly to a level where special mobile operators are not needed. These approaches are examined in the Radiosphere project reported in the paper. The second paper, “Convergence Through Solution Interoperability: Case Study of Integrated Telecommunication Design and Incremental Deployment,” by Thomas A. Horan and Benjamin Schooley, uses a case study approach to examine contemporary market and policy influences on achieving converged networks in a mixed commercial and residential environment. Based on proposed implementations in the Denver area, the paper analyzes the role of interoperability as a mediating condition and discusses public policy implications.” The third paper, “A Layered Model to Address the Voice Over IP Regulatory Dilemma,” by Douglas C. Sicker , describes the current model of convergent communication networks and explains why this current model is deficient. It goes on to propose a unified model of convergent communications that addresses some of these deficiencies. Given the fact tha
数字技术的引入、电信放松管制和宽带网络的重大进展正在推动公共交换电话网(PSTN)、基于个人电脑的企业数据网络和互联网的融合。就在几年前，计算机、电信、广播和媒体是完全独立的行业，每个行业都遵循不同的业务逻辑，建立在几乎没有重叠的技术基础上。今天，互联网协议(IP)显然正在成为一个通用的全球包平台，在这个平台上可以提供一些新的、令人兴奋的应用程序和服务。“融合网络”的迅速出现已经对业务流程产生了深远的影响。随着互联网继续发展成为一个关键的全球基础设施，在有效地利用互联网获得竞争优势之前，显然有必要了解融合所带来的技术、经济和监管问题。电信和网络融合迷你轨道解决网络融合现象的不同方面，包括技术，战略和政策。我们所说的网络融合意味着将多种媒体应用(数据、语音、视频、图像)集成到一个由IP(互联网协议)提供的基于包的通用平台上，使全球互联网现在成为一个真正的多服务基础设施。理论和模拟模型、案例研究或实地经验都是合适的研究方法。今年，我们共收到十二份涉及网络融合各个方面的意见书。在与轨道主席的合作下，我们决定组织两次专门讨论迷你轨道的会议，每次会议接受三篇论文，最终接受六篇论文。第一篇论文，“移动互联网的架构”，由Dick Schefstrom撰写，提出了支持移动的有线互联网可能会彻底改变移动市场状况，可能达到不需要特殊移动运营商的水平。这些方法在本文报道的放射球项目中进行了检验。第二篇论文，“通过解决方案互操作性的融合:集成电信设计和增量部署的案例研究”，由Thomas a . Horan和Benjamin Schooley撰写，使用案例研究方法来检查当代市场和政策对在混合商业和住宅环境中实现融合网络的影响。基于丹佛地区提出的实施方案，本文分析了互操作性作为中介条件的作用，并讨论了公共政策影响。第三篇论文，“解决IP语音监管困境的分层模型”，由Douglas C. Sicker撰写，描述了当前的融合通信网络模型，并解释了为什么当前模型存在缺陷。接着提出了一种统一的融合通信模型，以解决其中的一些缺陷。鉴于监管往往落后于技术，这是一个及时的问题。
{"title":"Telecommunications and network convergence: theory and practice","authors":"Samir Chatterjee, Amitava Dutta","doi":"10.1109/HICSS.2003.1174332","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174332","url":null,"abstract":"Introduction of digital technologies, telecommunications deregulation and significant advances in broadband networking are fueling convergence of the Public Switched Telephone Network (PSTN), PC-based enterprise data networks and the Internet. Only a few years ago, computing, telecommunications, broadcasting and media were completely separate industries each following distinct business logic and building on technologies that had little overlap. Today the Internet Protocol (IP) is clearly becoming a common global packet-platform over which several new and exciting applications and services can be offered. The rapid emergence of “converged networks” is already having far reaching impact on business processes. As the Internet continues to evolve into a critical global infrastructure, there is a clear need to understand the technical, economic and regulatory issues posed by convergence, before it can be used effectively for competitive advantage. The Telecommunications and Network Convergence minitrack address different aspects of the phenomenon of network convergence, including technology, strategy and policy. By network convergence we imply the integration of several media applications (data, voice, video, images) onto a common packet-based platform provided by IP (Internet Protocol) with the global Internet now becoming a true multi-service infrastructure. Theoretical and simulation models, case studies, or field experiences were all appropriate research methodologies. This year, we received a total of twelve submissions dealing with various aspects of network convergence. In collaboration with the track chairs, we decided to organize two sessions devoted to the minitrack and accepted three papers in each session for a total of six papers that were finally accepted. The first paper, “The Architecture of a Mobile Internet,” by Dick Schefstrom, makes the case that a wired Internet supporting mobility, may drastically change the mobile market situation possibly to a level where special mobile operators are not needed. These approaches are examined in the Radiosphere project reported in the paper. The second paper, “Convergence Through Solution Interoperability: Case Study of Integrated Telecommunication Design and Incremental Deployment,” by Thomas A. Horan and Benjamin Schooley, uses a case study approach to examine contemporary market and policy influences on achieving converged networks in a mixed commercial and residential environment. Based on proposed implementations in the Denver area, the paper analyzes the role of interoperability as a mediating condition and discusses public policy implications.” The third paper, “A Layered Model to Address the Voice Over IP Regulatory Dilemma,” by Douglas C. Sicker , describes the current model of convergent communication networks and explains why this current model is deficient. It goes on to propose a unified model of convergent communications that addresses some of these deficiencies. Given the fact tha","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"1231 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128724597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174791
W. Currie, Bhavini Desai, Naureen Khan, Xinkun Wang, V. Weerakkody
The convergence between telecommunications and computing industries enabling the provision of Internet/net centric products and services has seen the emergence and collapse of the first phase applications services provisioning (ASP) industry. This paper discusses the findings of a longitudinal research program comparing traditional and applications outsourcing methods and practices. Preliminary research has uncovered a mismatch between vendor hype about the benefits of the ASP business model, and customer caution in adopting the solution. Developing a taxonomy of net sourcing approaches, the paper argues that scale, scope and integration are three key areas which must be addressed by vendors in their business plans. With the advent of Web services as an IT architecture, it is suggested applications outsourcing will extend to business processes outsourcing as important challenges relating to scale, scope and integration will be overcome.
{"title":"Vendor strategies for business process and outsourcing: recent findings from field research","authors":"W. Currie, Bhavini Desai, Naureen Khan, Xinkun Wang, V. Weerakkody","doi":"10.1109/HICSS.2003.1174791","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174791","url":null,"abstract":"The convergence between telecommunications and computing industries enabling the provision of Internet/net centric products and services has seen the emergence and collapse of the first phase applications services provisioning (ASP) industry. This paper discusses the findings of a longitudinal research program comparing traditional and applications outsourcing methods and practices. Preliminary research has uncovered a mismatch between vendor hype about the benefits of the ASP business model, and customer caution in adopting the solution. Developing a taxonomy of net sourcing approaches, the paper argues that scale, scope and integration are three key areas which must be addressed by vendors in their business plans. With the advent of Web services as an IT architecture, it is suggested applications outsourcing will extend to business processes outsourcing as important challenges relating to scale, scope and integration will be overcome.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130268653","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174450
N. Ayad, A. Verbraeck
The financial services industry is changing rapidly as a result of advances in information technology (IT), telecommunications and the Internet. Technological innovations and increasing customer demand have led to the emergence of new services and new organizational forms for financial services firms. Willingly or unwillingly, banks are being forced to move toward worldwide operation. This enables them to offer services and credit facilities on a global scale, tailored to customers regardless of where they are based. However, variations among national markets present obstacles as well as opportunities to companies attempting to "go global." This paper describes specific problems and solutions for the globalization of banking services, and a case study carried out on payment services for an international bank to develop system architecture for cross border payment. The proposed architecture aims to keep apart of the processes local, but transfers the core of the transaction operations to a centralized system with clear services and clear interfaces. The bi-directional translation of formats makes standardized processing possible, while output for the specific contexts can be provided in the original formats. An important property of the architecture is that the rich context has been integrated into the handling of transactions.
{"title":"System architecture for cross border payment: a case study for the financial services industry","authors":"N. Ayad, A. Verbraeck","doi":"10.1109/HICSS.2003.1174450","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174450","url":null,"abstract":"The financial services industry is changing rapidly as a result of advances in information technology (IT), telecommunications and the Internet. Technological innovations and increasing customer demand have led to the emergence of new services and new organizational forms for financial services firms. Willingly or unwillingly, banks are being forced to move toward worldwide operation. This enables them to offer services and credit facilities on a global scale, tailored to customers regardless of where they are based. However, variations among national markets present obstacles as well as opportunities to companies attempting to \"go global.\" This paper describes specific problems and solutions for the globalization of banking services, and a case study carried out on payment services for an international bank to develop system architecture for cross border payment. The proposed architecture aims to keep apart of the processes local, but transfers the core of the transaction operations to a centralized system with clear services and clear interfaces. The bi-directional translation of formats makes standardized processing possible, while output for the specific contexts can be provided in the original formats. An important property of the architecture is that the rich context has been integrated into the handling of transactions.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130594357","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1173841
T. Overbye
As the electricity industry becomes increasingly competitive, knowledge concerning the capacity, constraints and reliability of the electric system will become a commodity of great value. Electricity markets can be fast changing; understanding the implications of these changes before others can give an important competitive advantage. Power systems, however, are characterized by extremely large sets of data that cover spatial, temporal and contingent dimensions. Therefore the focus of this mini-track is on the management and visualization of the information associated with power markets and power systems. This year there were four accepted papers. The first paper, “Visualization for Shipboard Power Systems” addresses power system visualization as applied to naval ships. The relatively smaller size of the ship power system, as compared to large land-based grids, allows for a detailed and geographical display of the individual power system components, such as generators, cables, switchboards, circuit-breakers, bus transfer switches, and loads. Geographical information provided for these components could be quite useful to assess the impact of faults due to either battle damage or material casualties. The paper presents the details of the visualization and information retrieval tools needed to provide this display. The second paper, “Animation and Visualization of Spot Prices via Quadratized Power Flow Analysis,” moves from displaying detailed device information for a small system to providing techniques for visualizing information about the prices in a large power system. The paper presents a new model for efficient calculation of spot prices, and then presents techniques for the animation and visualization of spot price evolution as the system operating point is changing. The computational method is based on the quadratized power flow approach, which casts the power flow problem as a set of quadratic equations. Once the power flow problem is solved to determine the operating point the spot prices are computed by a linear programming approach. The results are then visualized in a three-dimensional OpenGL display. The third paper in the mini-track, “Displaying Aggregate Data, Interrelated Quantities, and Data Trends in Electric Power Systems,” presents visualization techniques that have actually been implemented in the Tennessee Valley Authority control center to display SCADA information. The paper describes how advanced visualization techniques such as historical trend animations and three-dimensional displays can be used to clarify the complex relationships, aggregate subsystem characteristics, and emerging trends that describe the current state of the TVA system and help predict its future evolution. The last paper in the mini-track, “Data
{"title":"Information management and visualization","authors":"T. Overbye","doi":"10.1109/HICSS.2003.1173841","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1173841","url":null,"abstract":"As the electricity industry becomes increasingly competitive, knowledge concerning the capacity, constraints and reliability of the electric system will become a commodity of great value. Electricity markets can be fast changing; understanding the implications of these changes before others can give an important competitive advantage. Power systems, however, are characterized by extremely large sets of data that cover spatial, temporal and contingent dimensions. Therefore the focus of this mini-track is on the management and visualization of the information associated with power markets and power systems. This year there were four accepted papers. The first paper, “Visualization for Shipboard Power Systems” addresses power system visualization as applied to naval ships. The relatively smaller size of the ship power system, as compared to large land-based grids, allows for a detailed and geographical display of the individual power system components, such as generators, cables, switchboards, circuit-breakers, bus transfer switches, and loads. Geographical information provided for these components could be quite useful to assess the impact of faults due to either battle damage or material casualties. The paper presents the details of the visualization and information retrieval tools needed to provide this display. The second paper, “Animation and Visualization of Spot Prices via Quadratized Power Flow Analysis,” moves from displaying detailed device information for a small system to providing techniques for visualizing information about the prices in a large power system. The paper presents a new model for efficient calculation of spot prices, and then presents techniques for the animation and visualization of spot price evolution as the system operating point is changing. The computational method is based on the quadratized power flow approach, which casts the power flow problem as a set of quadratic equations. Once the power flow problem is solved to determine the operating point the spot prices are computed by a linear programming approach. The results are then visualized in a three-dimensional OpenGL display. The third paper in the mini-track, “Displaying Aggregate Data, Interrelated Quantities, and Data Trends in Electric Power Systems,” presents visualization techniques that have actually been implemented in the Tennessee Valley Authority control center to display SCADA information. The paper describes how advanced visualization techniques such as historical trend animations and three-dimensional displays can be used to clarify the complex relationships, aggregate subsystem characteristics, and emerging trends that describe the current state of the TVA system and help predict its future evolution. The last paper in the mini-track, “Data","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127535382","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174845
Jie Wu, I. Stojmenovic
Wireless, mobile and Internet networks are becoming more and more important in our daily life and are changing the way we communicate, acquire and dissminate information, and other chores. It is projected that in near future, there will be more than one billion wireless communication devices in use, and more than 200 million wireless telephone handsets will be purchases annually. Wireless and mobile computing provides so called "anytime, anywhere" computing. The number of Internet users is also on the rise, soon to reach nearly every family.
{"title":"Routing in wireless and internet networks","authors":"Jie Wu, I. Stojmenovic","doi":"10.1109/HICSS.2003.1174845","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174845","url":null,"abstract":"Wireless, mobile and Internet networks are becoming more and more important in our daily life and are changing the way we communicate, acquire and dissminate information, and other chores. It is projected that in near future, there will be more than one billion wireless communication devices in use, and more than 200 million wireless telephone handsets will be purchases annually. Wireless and mobile computing provides so called \"anytime, anywhere\" computing. The number of Internet users is also on the rise, soon to reach nearly every family.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"162 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132536028","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174302
J. Gant, M. Gunter, T. Pardo
This minitrack covers characteristics, development, implementation, and uses of information systems that support the full range of management and administrative functions that are internal to agencies, link multiple public organizations, or connect government to its business suppliers and partners. The first paper, SMART Government On Line Not In Line by Breena E. Coates, is interesting because it sets eGovernment in context with the literature on bureaucracies, the development of this literature and of bureaucracies themselves. This allows for a perspective on IT that brings in the people who design and manage the new interface. The discussion is broad rather than deep and includes such issues as bureaucrats, business improvement, e-talent and expertise, records management, loss, privacy, democracy, and gender. In the second paper, Content Management for Government Agency Web Sites: Initial Results From a Study of State Agency Manual Content Management Processes, Kristin R. Eschenfelder analyzes the management processes supporting content on government agency web sites. The goal of the study is to improve government agency web pages by increasing the understanding of the managerial structures that underlie them. The linkage between the self-efficacy of public managers to employ information technology (IT) and managerial perceptions of IT effects on the operations of public organizations is examined in Managerial Capacity and E-Government in the States: Examining the Link Between Self-Efficacy and Perceptions of New Technologies by Charles C. Hinnant. Data from a national study of state program managers is employed to test five hypotheses regarding computer self-efficacy. Much like their private sector counterparts enabling ecommerce applications to serve customers and support partnerships, public organizations are beginning to embrace electronic government (e-government). In the paper Electronic Government at the Grass Roots: Contemporary Evidence and Future Trend, Stephen H. Holden explores the short and largely undocumented history of electronic government, discusses the literature of e-government at the local government level, and documents the adoption and infusion of e- government among US local governments. Towards an Ontology for e-Document Management in Public Administration - the Case of Schleswig-Holstein by Ralf Klischewski sets out to exemplify ontology-based approaches of e-document management in the public sector. While the focus of the paper is on the case of Schleswig-Holstein, Germany, it introduces a number of similar efforts which can be helpful to e-government efforts world-wide. In Declining Public Trust as Chronic Challenges to Governments: Can IT Restore Public Trust? by M. Jae Moon the decline in public trust is explored in the area of selected administrative factors that might cause the decline of public trust in government in direct or indirect manners. The selected factors include public perception of administrative co
这个迷你轨道涵盖了信息系统的特点、开发、实施和使用，这些信息系统支持各机构内部的全方位管理和行政职能，连接多个公共组织，或将政府与其业务供应商和合作伙伴联系起来。第一篇论文，布里纳·e·科茨的《在线而非在线的智能政府》很有趣，因为它将电子政府与有关官僚机构的文献、这些文献的发展以及官僚机构本身联系起来。这允许从IT角度引入设计和管理新界面的人员。讨论是广泛的，而不是深入的，包括官僚主义、业务改进、电子人才和专业知识、记录管理、损失、隐私、民主和性别等问题。在第二篇论文《政府机构网站的内容管理:国家机构手册内容管理流程研究的初步结果》中，Kristin R. Eschenfelder分析了支持政府机构网站内容的管理流程。这项研究的目的是通过增加对政府机构网页的管理结构的了解来改进这些网页。Charles C. Hinnant的《美国的管理能力与电子政务:检查自我效能与新技术感知之间的联系》一书考察了公共管理人员使用信息技术(IT)的自我效能与管理人员对IT对公共组织运作影响的认知之间的联系。数据从国家研究的国家项目经理被用来检验关于计算机自我效能的五个假设。就像他们的私营部门同行使电子商务应用程序为客户服务并支持合作伙伴关系一样，公共组织也开始接受电子政务(e-government)。在论文《基层电子政务:当代证据和未来趋势》中，斯蒂芬·h·霍尔顿(Stephen H. Holden)探讨了电子政务的短暂且基本上没有文献记载的历史，讨论了地方政府层面的电子政务文献，并记录了美国地方政府对电子政务的采用和注入。面向公共行政电子文档管理的本体论——拉尔夫·克里舍夫斯基的《石勒苏益格-荷尔斯泰因案例》阐述了公共部门电子文档管理的基于本体论的方法。虽然本文的重点是德国石勒苏益格-荷尔斯泰因的案例，但它介绍了一些类似的努力，这些努力可以对全世界的电子政务工作有所帮助。公众信任度下降是政府面临的长期挑战:信息技术能恢复公众信任吗?公众信任的下降是在选定的行政因素方面进行探讨的，这些行政因素可能以直接或间接的方式导致公众对政府的信任下降。选定的因素包括公众对行政腐败(缺乏透明度)、效率低下(浪费)、效率低下和政策疏离的看法。该研究提供了与IT工具解决方案的探索性联系。Jochen Scholl的《电子政务:信息通信技术支持的业务流程变革的特殊案例》讨论了业务流程变革对信息通信技术支持的政府转型的影响。在《评估跨国电子政务网站的质量:战略管理知识交流论坛的案例研究》一书中，Richard Vidgen提出了该领域的一个重要问题:政府机构如何评估网站重新设计工作是否改善了最终用户体验?本文采用了定量和定性相结合的方法来分析他们的案例。Heide Brucher的第九篇论文《利用移动技术支持电子民主》颇具煽动性。其优势包括检查技术与民主参与过程的每个阶段的相互作用，并调查更广泛采用移动技术的关键问题。
{"title":"Information technology and public administrationit-enabled management of government (e-gov-management)) minitrack","authors":"J. Gant, M. Gunter, T. Pardo","doi":"10.1109/HICSS.2003.1174302","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174302","url":null,"abstract":"This minitrack covers characteristics, development, implementation, and uses of information systems that support the full range of management and administrative functions that are internal to agencies, link multiple public organizations, or connect government to its business suppliers and partners. The first paper, SMART Government On Line Not In Line by Breena E. Coates, is interesting because it sets eGovernment in context with the literature on bureaucracies, the development of this literature and of bureaucracies themselves. This allows for a perspective on IT that brings in the people who design and manage the new interface. The discussion is broad rather than deep and includes such issues as bureaucrats, business improvement, e-talent and expertise, records management, loss, privacy, democracy, and gender. In the second paper, Content Management for Government Agency Web Sites: Initial Results From a Study of State Agency Manual Content Management Processes, Kristin R. Eschenfelder analyzes the management processes supporting content on government agency web sites. The goal of the study is to improve government agency web pages by increasing the understanding of the managerial structures that underlie them. The linkage between the self-efficacy of public managers to employ information technology (IT) and managerial perceptions of IT effects on the operations of public organizations is examined in Managerial Capacity and E-Government in the States: Examining the Link Between Self-Efficacy and Perceptions of New Technologies by Charles C. Hinnant. Data from a national study of state program managers is employed to test five hypotheses regarding computer self-efficacy. Much like their private sector counterparts enabling ecommerce applications to serve customers and support partnerships, public organizations are beginning to embrace electronic government (e-government). In the paper Electronic Government at the Grass Roots: Contemporary Evidence and Future Trend, Stephen H. Holden explores the short and largely undocumented history of electronic government, discusses the literature of e-government at the local government level, and documents the adoption and infusion of e- government among US local governments. Towards an Ontology for e-Document Management in Public Administration - the Case of Schleswig-Holstein by Ralf Klischewski sets out to exemplify ontology-based approaches of e-document management in the public sector. While the focus of the paper is on the case of Schleswig-Holstein, Germany, it introduces a number of similar efforts which can be helpful to e-government efforts world-wide. In Declining Public Trust as Chronic Challenges to Governments: Can IT Restore Public Trust? by M. Jae Moon the decline in public trust is explored in the area of selected administrative factors that might cause the decline of public trust in government in direct or indirect manners. The selected factors include public perception of administrative co","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122506155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174461
J. Tront, R. Marchany
Internet security is of utmost importance in today's e-commerce environment. Many different avenues are being taken in an attempt to secure the systems of both the end user as well as the server of information. The operating system, as well as application software, provide holes through which security is breached. One vulnerable part of the system that has not received much attention is the hardware. This study examines how various Internet appliances can be classified according to their vulnerabilities.
{"title":"CANDI: a system for classifying the security risks in appliances","authors":"J. Tront, R. Marchany","doi":"10.1109/HICSS.2003.1174461","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174461","url":null,"abstract":"Internet security is of utmost importance in today's e-commerce environment. Many different avenues are being taken in an attempt to secure the systems of both the end user as well as the server of information. The operating system, as well as application software, provide holes through which security is breached. One vulnerable part of the system that has not received much attention is the hardware. This study examines how various Internet appliances can be classified according to their vulnerabilities.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122660704","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174395
D. Roussinov, J. Zhao
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages manually and try to make sense of them in a time consuming and tedious manner. There is an urgent need for technologies that help improve the efficiency of customer message management. We develop new issue identification techniques based on clustering and context aware similarity networks to enable managers to discover knowledge in text messages. We engineer a tool set specifically for exploring short text messages in the context of customer relationship management. In this paper, we report a proof of concept prototype called Message Sense Maker that can assist managers to map the overall sentiment of customers semiautomatically. We further justify the choice of particular technologies and validate our system through a field study of a customer support center in a large university.
{"title":"Message Sense Maker: engineering a tool set for customer relationship management","authors":"D. Roussinov, J. Zhao","doi":"10.1109/HICSS.2003.1174395","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174395","url":null,"abstract":"To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages manually and try to make sense of them in a time consuming and tedious manner. There is an urgent need for technologies that help improve the efficiency of customer message management. We develop new issue identification techniques based on clustering and context aware similarity networks to enable managers to discover knowledge in text messages. We engineer a tool set specifically for exploring short text messages in the context of customer relationship management. In this paper, we report a proof of concept prototype called Message Sense Maker that can assist managers to map the overall sentiment of customers semiautomatically. We further justify the choice of particular technologies and validate our system through a field study of a customer support center in a large university.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114954408","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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