Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174584
D. Amoroso, B. Reinig
Personalization management systems represent one of the most promising advances in IT and are experiencing widespread adoption in application areas such as customer relationship management, e-commerce interaction and intimacy, and employee development and training. Personalization is concerned with building a closer relationship and understanding the needs of individuals or groups of customers, whether on the Internet or not. IDC Corp. forecasts a 212% annual average growth in personalization applications over the next decade. This minitrack includes all aspects of the personalization management systems life cycle, including technologies and development. This would include the conceptualization of personalization management systems and their associated constructs, proposed designs and infrastructures, empirical validation of personalization models, and case studies illustrating personalization success and failures. Some key topics include (1) building customer relationships, (2) gathering and analyzing transaction data, and (3) customer/employee education and learning systems.
{"title":"Personalization management systems","authors":"D. Amoroso, B. Reinig","doi":"10.1109/HICSS.2003.1174584","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174584","url":null,"abstract":"Personalization management systems represent one of the most promising advances in IT and are experiencing widespread adoption in application areas such as customer relationship management, e-commerce interaction and intimacy, and employee development and training. Personalization is concerned with building a closer relationship and understanding the needs of individuals or groups of customers, whether on the Internet or not. IDC Corp. forecasts a 212% annual average growth in personalization applications over the next decade. This minitrack includes all aspects of the personalization management systems life cycle, including technologies and development. This would include the conceptualization of personalization management systems and their associated constructs, proposed designs and infrastructures, empirical validation of personalization models, and case studies illustrating personalization success and failures. Some key topics include (1) building customer relationships, (2) gathering and analyzing transaction data, and (3) customer/employee education and learning systems.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121837757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174583
Lakshmish Ramaswamy, Ling Liu
Most of the research in the field of peer-to-peer file sharing systems has concentrated on performance issues such as efficient file lookup, replicating files to improve file download speeds etc. However there is a new challenge that questions the very existence and usefulness of such systems in the form of "free riding". This paper studies the seriousness of the negative impact that free riding can have in a P2P file sharing system. We introduce the concept of utility function to measure the usefulness of peers to the system as a whole, and describe a scheme based on this concept to control free riding. A simple utility function is described to illustrate the scheme. We design and develop a simulation model to study various patterns of sharing behaviors among the peers in a file sharing community and their impact on the system. A set of experimental results is reported. The experiments indicate that the utility based free riding control can increase the lifetime of the system by 10 times, even with a simple utility function.
{"title":"Free riding: a new challenge to peer-to-peer file sharing systems","authors":"Lakshmish Ramaswamy, Ling Liu","doi":"10.1109/HICSS.2003.1174583","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174583","url":null,"abstract":"Most of the research in the field of peer-to-peer file sharing systems has concentrated on performance issues such as efficient file lookup, replicating files to improve file download speeds etc. However there is a new challenge that questions the very existence and usefulness of such systems in the form of \"free riding\". This paper studies the seriousness of the negative impact that free riding can have in a P2P file sharing system. We introduce the concept of utility function to measure the usefulness of peers to the system as a whole, and describe a scheme based on this concept to control free riding. A simple utility function is described to illustrate the scheme. We design and develop a simulation model to study various patterns of sharing behaviors among the peers in a file sharing community and their impact on the system. A set of experimental results is reported. The experiments indicate that the utility based free riding control can increase the lifetime of the system by 10 times, even with a simple utility function.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126585109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174268
M. Jennex, L. Olfman, Theophilus B. A. Addo
Projects can cause organizations to perform in new ways resulting in the generation of knowledge. Project learning occurs when new knowledge is captured, disseminated, and used by the project team. Y2K utility projects were studied with respect to knowledge benefits and management. Projects from developed countries using western technology were found to have knowledge benefits but their organizations were doing a poor job of capturing them. It was hypothesized that the failure to capture knowledge benefits was due to organizations not having an organizational knowledge management strategy. The respondents were surveyed with respect to their organization's knowledge strategy. The number of knowledge benefits and capture actions taken was compared between projects that had a knowledge strategy and those that did not. A significant correlation was found between the dependent variables and knowledge management strategy for those organizations having an organizational strategy both during Y2K and now. No significant correlation was found with those projects that had a strategy either during Y2K or now. Finally, types of capture actions taken were assessed using percent of respondents taking the capture action. Modifying existing processes and procedures was found to occur much more often in projects having a knowledge strategy. The implications are that project-based knowledge management systems, KMS, within organizations can successfully capture and transfer tacit knowledge without capturing context. However, organizations are much more likely to capture knowledge benefits if they have an organizational knowledge management strategy.
{"title":"The need for an organizational knowledge management","authors":"M. Jennex, L. Olfman, Theophilus B. A. Addo","doi":"10.1109/HICSS.2003.1174268","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174268","url":null,"abstract":"Projects can cause organizations to perform in new ways resulting in the generation of knowledge. Project learning occurs when new knowledge is captured, disseminated, and used by the project team. Y2K utility projects were studied with respect to knowledge benefits and management. Projects from developed countries using western technology were found to have knowledge benefits but their organizations were doing a poor job of capturing them. It was hypothesized that the failure to capture knowledge benefits was due to organizations not having an organizational knowledge management strategy. The respondents were surveyed with respect to their organization's knowledge strategy. The number of knowledge benefits and capture actions taken was compared between projects that had a knowledge strategy and those that did not. A significant correlation was found between the dependent variables and knowledge management strategy for those organizations having an organizational strategy both during Y2K and now. No significant correlation was found with those projects that had a strategy either during Y2K or now. Finally, types of capture actions taken were assessed using percent of respondents taking the capture action. Modifying existing processes and procedures was found to occur much more often in projects having a knowledge strategy. The implications are that project-based knowledge management systems, KMS, within organizations can successfully capture and transfer tacit knowledge without capturing context. However, organizations are much more likely to capture knowledge benefits if they have an organizational knowledge management strategy.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124534507","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174791
W. Currie, Bhavini Desai, Naureen Khan, Xinkun Wang, V. Weerakkody
The convergence between telecommunications and computing industries enabling the provision of Internet/net centric products and services has seen the emergence and collapse of the first phase applications services provisioning (ASP) industry. This paper discusses the findings of a longitudinal research program comparing traditional and applications outsourcing methods and practices. Preliminary research has uncovered a mismatch between vendor hype about the benefits of the ASP business model, and customer caution in adopting the solution. Developing a taxonomy of net sourcing approaches, the paper argues that scale, scope and integration are three key areas which must be addressed by vendors in their business plans. With the advent of Web services as an IT architecture, it is suggested applications outsourcing will extend to business processes outsourcing as important challenges relating to scale, scope and integration will be overcome.
{"title":"Vendor strategies for business process and outsourcing: recent findings from field research","authors":"W. Currie, Bhavini Desai, Naureen Khan, Xinkun Wang, V. Weerakkody","doi":"10.1109/HICSS.2003.1174791","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174791","url":null,"abstract":"The convergence between telecommunications and computing industries enabling the provision of Internet/net centric products and services has seen the emergence and collapse of the first phase applications services provisioning (ASP) industry. This paper discusses the findings of a longitudinal research program comparing traditional and applications outsourcing methods and practices. Preliminary research has uncovered a mismatch between vendor hype about the benefits of the ASP business model, and customer caution in adopting the solution. Developing a taxonomy of net sourcing approaches, the paper argues that scale, scope and integration are three key areas which must be addressed by vendors in their business plans. With the advent of Web services as an IT architecture, it is suggested applications outsourcing will extend to business processes outsourcing as important challenges relating to scale, scope and integration will be overcome.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130268653","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174383
E. Christiaanse, M. Markus
This paper reviews and assesses several theoretical perspectives on one type of business-to-business electronic marketplace - collaboration marketplaces. Whereas transaction-oriented marketplaces are characterized by catalogs, auctions or exchanges, and support for negotiated pricing, collaboration marketplaces are characterized by planning capabilities such as continuous planning, forecasting, and replenishment or product life-cycle management. Collaboration marketplaces have different benefits than transaction-oriented marketplaces and different adoption considerations. Therefore, theoretical frameworks such as transaction cost theory, which apply quite well to transaction-oriented marketplaces, provide only a partial explanation of collaboration marketplace adoption. We compare three alternative theoretical perspectives on collaboration marketplaces and discuss their implications for future research.
{"title":"Participation in collaboration electronic marketplaces","authors":"E. Christiaanse, M. Markus","doi":"10.1109/HICSS.2003.1174383","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174383","url":null,"abstract":"This paper reviews and assesses several theoretical perspectives on one type of business-to-business electronic marketplace - collaboration marketplaces. Whereas transaction-oriented marketplaces are characterized by catalogs, auctions or exchanges, and support for negotiated pricing, collaboration marketplaces are characterized by planning capabilities such as continuous planning, forecasting, and replenishment or product life-cycle management. Collaboration marketplaces have different benefits than transaction-oriented marketplaces and different adoption considerations. Therefore, theoretical frameworks such as transaction cost theory, which apply quite well to transaction-oriented marketplaces, provide only a partial explanation of collaboration marketplace adoption. We compare three alternative theoretical perspectives on collaboration marketplaces and discuss their implications for future research.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134358661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174450
N. Ayad, A. Verbraeck
The financial services industry is changing rapidly as a result of advances in information technology (IT), telecommunications and the Internet. Technological innovations and increasing customer demand have led to the emergence of new services and new organizational forms for financial services firms. Willingly or unwillingly, banks are being forced to move toward worldwide operation. This enables them to offer services and credit facilities on a global scale, tailored to customers regardless of where they are based. However, variations among national markets present obstacles as well as opportunities to companies attempting to "go global." This paper describes specific problems and solutions for the globalization of banking services, and a case study carried out on payment services for an international bank to develop system architecture for cross border payment. The proposed architecture aims to keep apart of the processes local, but transfers the core of the transaction operations to a centralized system with clear services and clear interfaces. The bi-directional translation of formats makes standardized processing possible, while output for the specific contexts can be provided in the original formats. An important property of the architecture is that the rich context has been integrated into the handling of transactions.
{"title":"System architecture for cross border payment: a case study for the financial services industry","authors":"N. Ayad, A. Verbraeck","doi":"10.1109/HICSS.2003.1174450","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174450","url":null,"abstract":"The financial services industry is changing rapidly as a result of advances in information technology (IT), telecommunications and the Internet. Technological innovations and increasing customer demand have led to the emergence of new services and new organizational forms for financial services firms. Willingly or unwillingly, banks are being forced to move toward worldwide operation. This enables them to offer services and credit facilities on a global scale, tailored to customers regardless of where they are based. However, variations among national markets present obstacles as well as opportunities to companies attempting to \"go global.\" This paper describes specific problems and solutions for the globalization of banking services, and a case study carried out on payment services for an international bank to develop system architecture for cross border payment. The proposed architecture aims to keep apart of the processes local, but transfers the core of the transaction operations to a centralized system with clear services and clear interfaces. The bi-directional translation of formats makes standardized processing possible, while output for the specific contexts can be provided in the original formats. An important property of the architecture is that the rich context has been integrated into the handling of transactions.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130594357","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174845
Jie Wu, I. Stojmenovic
Wireless, mobile and Internet networks are becoming more and more important in our daily life and are changing the way we communicate, acquire and dissminate information, and other chores. It is projected that in near future, there will be more than one billion wireless communication devices in use, and more than 200 million wireless telephone handsets will be purchases annually. Wireless and mobile computing provides so called "anytime, anywhere" computing. The number of Internet users is also on the rise, soon to reach nearly every family.
{"title":"Routing in wireless and internet networks","authors":"Jie Wu, I. Stojmenovic","doi":"10.1109/HICSS.2003.1174845","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174845","url":null,"abstract":"Wireless, mobile and Internet networks are becoming more and more important in our daily life and are changing the way we communicate, acquire and dissminate information, and other chores. It is projected that in near future, there will be more than one billion wireless communication devices in use, and more than 200 million wireless telephone handsets will be purchases annually. Wireless and mobile computing provides so called \"anytime, anywhere\" computing. The number of Internet users is also on the rise, soon to reach nearly every family.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"162 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132536028","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174587
Jyun-Cheng Wang, Juo-Ping Lin
This study attempts to extend the meaning of personalization and argues that not only personal information needs but also emotional or mental needs aroused by outside influences need to be taken into account. This study introduces a new dimension in the process of filtering out unnecessary information: the conformity behavior. Conformity means that people will tend to converge on similar behavior because they are affected by social norms. This study compares the effects of four personalization mechanisms on subjective decision quality. The results show that pure conformity is better than target conformity. Target conformity is no significant different from collaborative filtering. The result could help people re-examine the ideal approach in making personalization systems.
{"title":"Are personalization systems really personal? - effects of conformity in reducing information","authors":"Jyun-Cheng Wang, Juo-Ping Lin","doi":"10.1109/HICSS.2003.1174587","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174587","url":null,"abstract":"This study attempts to extend the meaning of personalization and argues that not only personal information needs but also emotional or mental needs aroused by outside influences need to be taken into account. This study introduces a new dimension in the process of filtering out unnecessary information: the conformity behavior. Conformity means that people will tend to converge on similar behavior because they are affected by social norms. This study compares the effects of four personalization mechanisms on subjective decision quality. The results show that pure conformity is better than target conformity. Target conformity is no significant different from collaborative filtering. The result could help people re-examine the ideal approach in making personalization systems.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123839049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174792
B. Bahli, S. Rivard
In recent years, many firms have adopted outsourcing as a means to govern their information technology (IT) operations. While outsourcing is associated with several important benefits, it also entails risk. The main purpose of this study was to validate measures of the risk factors associated with outsourcing IT operations. Insights from transaction costs theory suggest that risk factors are inherent in the transaction itself, the supplier and the client. A survey of 132 senior IT executives was conducted to assess the measures, and reliability and validity assessment was performed using PLS.
{"title":"A validation of measures associated with the risk factors in technology outsourcing","authors":"B. Bahli, S. Rivard","doi":"10.1109/HICSS.2003.1174792","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174792","url":null,"abstract":"In recent years, many firms have adopted outsourcing as a means to govern their information technology (IT) operations. While outsourcing is associated with several important benefits, it also entails risk. The main purpose of this study was to validate measures of the risk factors associated with outsourcing IT operations. Insights from transaction costs theory suggest that risk factors are inherent in the transaction itself, the supplier and the client. A survey of 132 senior IT executives was conducted to assess the measures, and reliability and validity assessment was performed using PLS.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124902428","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-02-06DOI: 10.1109/HICSS.2003.1174470
S. Lichtenstein, P. Swatman, K. Babu
We present findings from a longitudinal, empirical study of online privacy policies. Our research found that although online privacy policies have improved in quality and effectiveness since 2000, they still fall well short of the level of privacy assurance desired by consumers. This study has identified broad areas of deficiency in existing online privacy policies, and offers a solution in the form of an holistic framework for the development, factors and content of online privacy policies for organizations. Our study adds to existing theory in this area and, more immediately, will assist businesses concerned about the effect of privacy issues on consumer Web usage.
{"title":"Adding value to online privacy for consumers: remedying deficiencies in online privacy policies with an holistic approach","authors":"S. Lichtenstein, P. Swatman, K. Babu","doi":"10.1109/HICSS.2003.1174470","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174470","url":null,"abstract":"We present findings from a longitudinal, empirical study of online privacy policies. Our research found that although online privacy policies have improved in quality and effectiveness since 2000, they still fall well short of the level of privacy assurance desired by consumers. This study has identified broad areas of deficiency in existing online privacy policies, and offers a solution in the form of an holistic framework for the development, factors and content of online privacy policies for organizations. Our study adds to existing theory in this area and, more immediately, will assist businesses concerned about the effect of privacy issues on consumer Web usage.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127470313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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