Pub Date : 2018-07-01DOI: 10.4018/IJEGR.2018070103
E. A. Purwanto
The implementation of e-government in Indonesia is not only limited to efforts to improve the efficiency of bureaucracy, but also achieve more comprehensive goals of increased efficiency of entire communities with the ultimate objective to boost productivity and competitiveness in facing global challenges. At the local government level, efforts to enhance overall efficiency is implementing smart city program. This article proposes a smart city program implemented in several cities in Indonesia. The main questions are: Is the smart city program able to bring about change to the lives of Indonesian citizens? What are the problems encountered by municipalities in implementing the smart city program? The research found that smart city development in a number of municipalities was aimed at two main sectors, which were governance and public services. The governance sector covered planning, regional finance management, and personnel system.
{"title":"Smart City as an Upshot of Bureaucratic Reform in Indonesia","authors":"E. A. Purwanto","doi":"10.4018/IJEGR.2018070103","DOIUrl":"https://doi.org/10.4018/IJEGR.2018070103","url":null,"abstract":"The implementation of e-government in Indonesia is not only limited to efforts to improve the efficiency of bureaucracy, but also achieve more comprehensive goals of increased efficiency of entire communities with the ultimate objective to boost productivity and competitiveness in facing global challenges. At the local government level, efforts to enhance overall efficiency is implementing smart city program. This article proposes a smart city program implemented in several cities in Indonesia. The main questions are: Is the smart city program able to bring about change to the lives of Indonesian citizens? What are the problems encountered by municipalities in implementing the smart city program? The research found that smart city development in a number of municipalities was aimed at two main sectors, which were governance and public services. The governance sector covered planning, regional finance management, and personnel system.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"100 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132543989","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-07-01DOI: 10.4018/IJEGR.2018070102
Isaac Kofi Mensah
This research article explores the important elements of trust and transparency to the adoption of e-government services. The Technology Acceptance Model was used as the theoretical framework. The data capture and analyses were conducted with SPSS. The results indicate that trust in the internet was a significant predictor of both the intention to use and perceived ease of use (PEOU), but was not significant in predicting perceived usefulness (PU) and the actual use (AU) of e-government services. Trust in the government (TG) was also not significant in determining both the intention to use and PEOU of e-government services. Rather TG had a significant impact on PU and the actual use (AU) of e-government services. Furthermore, perceived transparency was a significant predictor of PU, IU, and AU of e-government services. The implications of these findings on the implementation of e-government are thoroughly discussed.
{"title":"E-Government Services Adoption: The Important Elements of Trust and Transparency","authors":"Isaac Kofi Mensah","doi":"10.4018/IJEGR.2018070102","DOIUrl":"https://doi.org/10.4018/IJEGR.2018070102","url":null,"abstract":"This research article explores the important elements of trust and transparency to the adoption of e-government services. The Technology Acceptance Model was used as the theoretical framework. The data capture and analyses were conducted with SPSS. The results indicate that trust in the internet was a significant predictor of both the intention to use and perceived ease of use (PEOU), but was not significant in predicting perceived usefulness (PU) and the actual use (AU) of e-government services. Trust in the government (TG) was also not significant in determining both the intention to use and PEOU of e-government services. Rather TG had a significant impact on PU and the actual use (AU) of e-government services. Furthermore, perceived transparency was a significant predictor of PU, IU, and AU of e-government services. The implications of these findings on the implementation of e-government are thoroughly discussed.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121293981","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"e-Voting: An Investigation of Factors that Affect Public Trust in Kingdom of Bahrain","authors":"H. Ali, H. Mubarak","doi":"10.4018/IJEGR.2018040102","DOIUrl":"https://doi.org/10.4018/IJEGR.2018040102","url":null,"abstract":"OneofthemajorfieldsthathaveappliedICTinthe21stcenturygovernmentise-voting.Around theworld,e-votingistakingplaceandisseenashighlyimportantinmanycountries.However,in manycountries,includingtheKingdomofBahrain,publictrusttowardvotingusingICTtoolsis stillabigchallenge.Thisresearchaimstoinvestigatethefactorsthataffectpublictrusttowardusing e-votingsysteminBahrain.Amodeloftrustandriskwasusedfrompreviousstudiesandseveral hypothesesweretested.Aquestionnairewasemployedand453responsesfromcitizenswerecollected inBahrain.Thefindingsrevealedthattherearesignificantfactorsthatthegovernmentsshouldfocus ontoenhancepublictrustinthecontextofe-voting,whichare:trustine-voting;trustofgovernment; perceivedrisk;dispositiontotrustandintentiontouse.Theresearchstrengthofthisstudyresides initsinsightsonthefactorstobeconsideredbythegovernmenttoovercomethemistrustofusing e-votinginBahrain.Theoriginalityofthisresearchresidesontheapplicationofatrustmodelthat wasappliedinothercountriesinanewcontext. KEywoRdS Citizens, E-Participation, E-Voting, Risk, Trust","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"311 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133200401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-04-01DOI: 10.4018/IJEGR.2018040105
Kshitij Kushagra, Sanjay Dhingra
Thecloudmarkethasbecomeincreasinglydenseasvendorsofallsizecompeteforcustomerswho havegravitatedtotechnologyasawaytoruntheiroperations.Todaytraditionalplayers,aswellas newvendors,areshowinggreateragilityinthecloudbusinessofIndia.Atpresent,therearelimited industrystandardsfor thecloud-relatedbusinesses toassess theirservices.End-usergovernment departmentsarepuzzledastowhichCSPisbestsuitedfortheirrequirements.Anevaluationofcloud serviceprovidersshouldnotonlybedrivenbycost,butimportanceshouldalsobegiventowards serviceproviderabilityandcommitmenttodelivertheservices.Theabsenceofacommonframework toassesstheevaluationcriteriaofCSPs,combinedwiththefactthatnotwoCSPsarethesame, complicatesthematterofCSPselection.Thisarticleproposesaframeworkforrankingofevaluation criteriaforCSPs.TheframeworkleveragesthecapabilityanalysisofCSPs,measurablemetricsand rankstheevaluationcriteriaforassessingthebestCSPsuitableforend-usergovernmentorganizations. KEywORdS Cloud Service Provider (CSP), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Service Level Agreement (SLA)
{"title":"Modeling the Ranking of Evaluation Criteria for Cloud Services: The Government Organization Perspective in India","authors":"Kshitij Kushagra, Sanjay Dhingra","doi":"10.4018/IJEGR.2018040105","DOIUrl":"https://doi.org/10.4018/IJEGR.2018040105","url":null,"abstract":"Thecloudmarkethasbecomeincreasinglydenseasvendorsofallsizecompeteforcustomerswho havegravitatedtotechnologyasawaytoruntheiroperations.Todaytraditionalplayers,aswellas newvendors,areshowinggreateragilityinthecloudbusinessofIndia.Atpresent,therearelimited industrystandardsfor thecloud-relatedbusinesses toassess theirservices.End-usergovernment departmentsarepuzzledastowhichCSPisbestsuitedfortheirrequirements.Anevaluationofcloud serviceprovidersshouldnotonlybedrivenbycost,butimportanceshouldalsobegiventowards serviceproviderabilityandcommitmenttodelivertheservices.Theabsenceofacommonframework toassesstheevaluationcriteriaofCSPs,combinedwiththefactthatnotwoCSPsarethesame, complicatesthematterofCSPselection.Thisarticleproposesaframeworkforrankingofevaluation criteriaforCSPs.TheframeworkleveragesthecapabilityanalysisofCSPs,measurablemetricsand rankstheevaluationcriteriaforassessingthebestCSPsuitableforend-usergovernmentorganizations. KEywORdS Cloud Service Provider (CSP), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Service Level Agreement (SLA)","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"125 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116030642","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-04-01DOI: 10.4018/IJEGR.2018040101
S. Pandey
Thisarticlefocusesondevelopingapracticalmodelbasedonadaptivegovernanceliteratureforthe contextofthenationale-districtplanoftheGovernmentofIndia,whichwaslaunchedin2011.The planhasathree-tierimplementationstructure,aperiodicreviewatanationallevel,monitoring,and facilitationatthestatelevelandoperationatthedistrictlevel.Differentstateshaveimplemented theplaninalocalcontext.Thisarticleusesthedataandminutesoftheproceedingsthattookplace over fiveyearsof timeamong the implementationagencies.The findingscompilehow theplan hascontributedtodiffusingaccountabilityandbringingefficiencyingovernanceinthecontextof e-governanceinIndia. KEywoRDS Adaptive Learning, Common Service Centre, E-District, E-Governance Services, India, Value Added Services
Thisarticlefocusesondevelopingapracticalmodelbasedonadaptivegovernanceliteratureforthe contextofthenationale-districtplanoftheGovernmentofIndia，whichwaslaunchedin2011。The planhasathree-tierimplementationstructure，aperiodicreviewatanationallevel，monitoring，and facilitationatthestatelevelandoperationatthedistrictlevel。Differentstateshaveimplemented theplaninalocalcontext。Thisarticleusesthedataandminutesoftheproceedingsthattookplace over - fiveyearsof timeamong the - implementationagencies。The findingscompilehow theplan hascontributedtodiffusingaccountabilityandbringingefficiencyingovernanceinthecontextof e-governanceinIndia。关键词:适应性学习，公共服务中心，e区，电子政务服务，印度，增值服务
{"title":"Adaptive Learning in Deploying National E-District Plan of India","authors":"S. Pandey","doi":"10.4018/IJEGR.2018040101","DOIUrl":"https://doi.org/10.4018/IJEGR.2018040101","url":null,"abstract":"Thisarticlefocusesondevelopingapracticalmodelbasedonadaptivegovernanceliteratureforthe contextofthenationale-districtplanoftheGovernmentofIndia,whichwaslaunchedin2011.The planhasathree-tierimplementationstructure,aperiodicreviewatanationallevel,monitoring,and facilitationatthestatelevelandoperationatthedistrictlevel.Differentstateshaveimplemented theplaninalocalcontext.Thisarticleusesthedataandminutesoftheproceedingsthattookplace over fiveyearsof timeamong the implementationagencies.The findingscompilehow theplan hascontributedtodiffusingaccountabilityandbringingefficiencyingovernanceinthecontextof e-governanceinIndia. KEywoRDS Adaptive Learning, Common Service Centre, E-District, E-Governance Services, India, Value Added Services","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"65 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133897447","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-04-01DOI: 10.4018/IJEGR.2018040103
D. Sayogo, S. B. C. Yuli
This article explores the complexity of open government and open data implementation from the perspective of local government in developing countries by addressing the challenges, success factors, lesson learned and the indicators of success. Using focus group discussions and in-depth interviews with public managers and other actors at the Bojonegoro regency, this study found five major challenges to open government and data, namely: a the misappropriation and misused of the data, b limitedness of technological capabilities, c ensuring data credibility, d the availability of information policy to govern openness, and e maintaining public involvement and enthusiasm. The authors also identified four critical success factors driving the success of open government and data: a collaboration between government, academics, private entities and general public, b the openness of government office to accept criticism and suggestion, c the accommodating leaders, and d the commitment of government agencies to engage in open government and open data.
{"title":"Critical Success Factors of Open Government and Open Data at Local Government Level in Indonesia","authors":"D. Sayogo, S. B. C. Yuli","doi":"10.4018/IJEGR.2018040103","DOIUrl":"https://doi.org/10.4018/IJEGR.2018040103","url":null,"abstract":"This article explores the complexity of open government and open data implementation from the perspective of local government in developing countries by addressing the challenges, success factors, lesson learned and the indicators of success. Using focus group discussions and in-depth interviews with public managers and other actors at the Bojonegoro regency, this study found five major challenges to open government and data, namely: a the misappropriation and misused of the data, b limitedness of technological capabilities, c ensuring data credibility, d the availability of information policy to govern openness, and e maintaining public involvement and enthusiasm. The authors also identified four critical success factors driving the success of open government and data: a collaboration between government, academics, private entities and general public, b the openness of government office to accept criticism and suggestion, c the accommodating leaders, and d the commitment of government agencies to engage in open government and open data.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"32 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123214480","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-10-01DOI: 10.4018/IJEGR.2017100104
Joanne S. Luciano, D. Sayogo, W. Ran, Nic DePaula, H. Jarman, G. Tayi, Jing Zhang, J. Hrdinová, T. Pardo, Deborah L. Andersen, D. Andersen, L. Luna-Reyes
{"title":"Building a Certification and Inspection Data Infrastructure to Promote Transparent Markets","authors":"Joanne S. Luciano, D. Sayogo, W. Ran, Nic DePaula, H. Jarman, G. Tayi, Jing Zhang, J. Hrdinová, T. Pardo, Deborah L. Andersen, D. Andersen, L. Luna-Reyes","doi":"10.4018/IJEGR.2017100104","DOIUrl":"https://doi.org/10.4018/IJEGR.2017100104","url":null,"abstract":"Thisarticlereportsondataarchitecturethatreducesinformationasymmetriestosupportpublic-private collaborationtogovernproductcertificationandinspectionforpromotingtransparentmarketsand buildingconsumertrust.Thedataarchitectureisaproof-of-conceptsetofdatastandardscalledthe CertificationandInspectionDataInfrastructureBuildingBlock(CIDIBB)fordatastorage,retrieval, sharingandautomatedreasoningofdatathatcanbeusedtorespondthequestion:whatconstitutesa trustworthycertificationandinspectionprocess?CIDIBBconsistsofthreeinterrelatedontologies, focusing specifically on certified fair-trade coffee that has the potential to become universally applicabletoanycertificationandinspectionprocessforproductsorservices.Theevaluationresults suggestthatCIDIBBisabletotestthetrustworthinessofcertificationschemes,providingconsistent results.CIDIBBwillcontributetosupportpublic-privatecollaborationtosolvepublicproblemssuch asthepromotionofsustainableproductionandfairlaborpractices. KEywoRDS Building Block, Certification, Data Infrastructure, Inspection, Ontology, Sustainable Production, Virtual Certificates","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116307297","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-10-01DOI: 10.4018/IJEGR.2017100105
Anneke Zuiderwijk
This article describes how virtual research environments (VREs) offer new opportunities for researchers to analyse open data and to obtain new insights for policy making. Although various VRE-related initiatives are under development, there is a lack of insight into how VREs support collaborative open data analysis by researchers and how this might be improved, ultimately leading to input for policy making to solve societal issues. This article clarifies in which ways VREs support researchers in open data analysis. Seven cases presenting different modes of researcher support for open data analysis were investigated and compared. Four types of support were identified: 1) ‘Figure it out yourself’, 2) ‘Leading users by the hand’, 3) ‘Training to provide the basics’ and 4) ‘Learning from peers’. The author provides recommendations to improve the support of researchers’ open data analysis and to subsequently obtain new insights for policy making to solve societal challenges.
{"title":"Analysing Open Data in Virtual Research Environments: New Collaboration Opportunities to Improve Policy Making","authors":"Anneke Zuiderwijk","doi":"10.4018/IJEGR.2017100105","DOIUrl":"https://doi.org/10.4018/IJEGR.2017100105","url":null,"abstract":"This article describes how virtual research environments (VREs) offer new opportunities for researchers to analyse open data and to obtain new insights for policy making. Although various VRE-related initiatives are under development, there is a lack of insight into how VREs support collaborative open data analysis by researchers and how this might be improved, ultimately leading to input for policy making to solve societal issues. This article clarifies in which ways VREs support researchers in open data analysis. Seven cases presenting different modes of researcher support for open data analysis were investigated and compared. Four types of support were identified: 1) ‘Figure it out yourself’, 2) ‘Leading users by the hand’, 3) ‘Training to provide the basics’ and 4) ‘Learning from peers’. The author provides recommendations to improve the support of researchers’ open data analysis and to subsequently obtain new insights for policy making to solve societal challenges.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127147150","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-10-01DOI: 10.4018/IJEGR.2017100103
Silvia van der Pligt-Benito Ruano, J. Hulstijn
This article describes how in regulatory supervision some form of collaboration is necessary between regulator and company in the way evidence about compliance is collected and evaluated. How to arrange such collaboration? In this article, we investigate specific ideas about continuous control monitoring and apply them to regulatory supervision. By means of a design science approach, we propose a particular governance mechanism for continuous monitoring of compliance. We derive objectives based on the literature about regulatory supervision and about auditing. By means of a case study of a new customs supervision mechanism for container terminals in a large port, we identify legal, economic and technical feasibility conditions. In particular, we discuss the role of an intermediary. The case shows that continuous control monitoring is legally and technically feasible in the customs domain, and that a suitable party can be found to play the role of intermediary. However, a good business case for parties to invest in such a system needs to be developed.
{"title":"Governance and Collaboration in Regulatory Supervision: A Case in the Customs Domain","authors":"Silvia van der Pligt-Benito Ruano, J. Hulstijn","doi":"10.4018/IJEGR.2017100103","DOIUrl":"https://doi.org/10.4018/IJEGR.2017100103","url":null,"abstract":"This article describes how in regulatory supervision some form of collaboration is necessary between regulator and company in the way evidence about compliance is collected and evaluated. How to arrange such collaboration? In this article, we investigate specific ideas about continuous control monitoring and apply them to regulatory supervision. By means of a design science approach, we propose a particular governance mechanism for continuous monitoring of compliance. We derive objectives based on the literature about regulatory supervision and about auditing. By means of a case study of a new customs supervision mechanism for container terminals in a large port, we identify legal, economic and technical feasibility conditions. In particular, we discuss the role of an intermediary. The case shows that continuous control monitoring is legally and technically feasible in the customs domain, and that a suitable party can be found to play the role of intermediary. However, a good business case for parties to invest in such a system needs to be developed.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126704192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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