Shannon Nott, Georgia Wingfield, Amelia Haigh, Georgina M Luscombe, Anna E Thompson, Emily Saurman, Tim Shaw, Amy Von Huben, Kirsten Howard, Andrew Wilson
<p>It is well known that rural and remote communities globally experience inequities in both health outcomes and access to health provision.<span><sup>1</sup></span> In Australia, despite a range of initiatives to address the shortfall for doctors in rural and remote areas, there remain substantial gaps in access to doctors in many rural communities.<span><sup>2, 3</sup></span> Telehealth is a means to manage this gap; however, few models have been developed to deal with workforce challenges for small rural hospitals and fewer have been evaluated through the lens of the Quadruple Aim: improved health outcomes that matter to patients, improved experiences of receiving and providing care, and improving health care costs.<span><sup>4</sup></span> This article introduces the <i>MJA</i> supplement on the Virtual Rural Generalist Service (VRGS), which is a model of care designed to provide medical support to rural hospitals where there is limited onsite medical staff or where there are no local doctors available. This perspective provides the background for four articles evaluating the VRGS.</p><p>Western NSW Local Health District (WNSWLHD) is a vast health district in the state of New South Wales, Australia. It covers some of the state's most vulnerable communities across 246 676 km<span><sup>2</sup></span> and is home to a population of about 279 000 people, of whom 14% identify as First Nations peoples.<span><sup>5</sup></span> Of the 38 health facilities within the WNSWLHD footprint, six are classified as “inner regional”, 14 are classified as “outer regional”, and the remainder are either “remote” or “very remote”, and no local government area is classified as a metropolitan area, according to the Australian Statistical Geography Standard – Remoteness Areas.<span><sup>6</sup></span> WNSWLHD is primarily responsible for the acute and emergency services across this region, operating 38 inpatient facilities, including three rural referral hospitals, four procedural hospitals, six community hospitals, and 25 multipurpose hospitals.<span><sup>5</sup></span></p><p>Like many rural and remote regions across Australia, and internationally, workforce access in western NSW remains a challenge.<span><sup>3, 7</sup></span> This is particularly true for rural general practitioners, who provide primary care and are also the main medical workforce for 35 of the region's 38 acute care services. Medical workforce has faced increasing strain over the past five to ten years, with the Western NSW Primary Health Network predicting that 41 of the region's 49 communities will be without a general practitioner by the end of the decade.<span><sup>3</sup></span> Consequently, WNSWLHD became increasingly reliant on contracted short term medical officers, with many towns reliant on a locum medical model sometimes having no consistency in visiting medical officers. Even where general practitioner visiting medical officers were available, doctors in small communities were under
{"title":"The Virtual Rural Generalist Service: a hybrid virtual model of care designed to improve health access and outcomes in rural and remote communities","authors":"Shannon Nott, Georgia Wingfield, Amelia Haigh, Georgina M Luscombe, Anna E Thompson, Emily Saurman, Tim Shaw, Amy Von Huben, Kirsten Howard, Andrew Wilson","doi":"10.5694/mja2.52529","DOIUrl":"10.5694/mja2.52529","url":null,"abstract":"<p>It is well known that rural and remote communities globally experience inequities in both health outcomes and access to health provision.<span><sup>1</sup></span> In Australia, despite a range of initiatives to address the shortfall for doctors in rural and remote areas, there remain substantial gaps in access to doctors in many rural communities.<span><sup>2, 3</sup></span> Telehealth is a means to manage this gap; however, few models have been developed to deal with workforce challenges for small rural hospitals and fewer have been evaluated through the lens of the Quadruple Aim: improved health outcomes that matter to patients, improved experiences of receiving and providing care, and improving health care costs.<span><sup>4</sup></span> This article introduces the <i>MJA</i> supplement on the Virtual Rural Generalist Service (VRGS), which is a model of care designed to provide medical support to rural hospitals where there is limited onsite medical staff or where there are no local doctors available. This perspective provides the background for four articles evaluating the VRGS.</p><p>Western NSW Local Health District (WNSWLHD) is a vast health district in the state of New South Wales, Australia. It covers some of the state's most vulnerable communities across 246 676 km<span><sup>2</sup></span> and is home to a population of about 279 000 people, of whom 14% identify as First Nations peoples.<span><sup>5</sup></span> Of the 38 health facilities within the WNSWLHD footprint, six are classified as “inner regional”, 14 are classified as “outer regional”, and the remainder are either “remote” or “very remote”, and no local government area is classified as a metropolitan area, according to the Australian Statistical Geography Standard – Remoteness Areas.<span><sup>6</sup></span> WNSWLHD is primarily responsible for the acute and emergency services across this region, operating 38 inpatient facilities, including three rural referral hospitals, four procedural hospitals, six community hospitals, and 25 multipurpose hospitals.<span><sup>5</sup></span></p><p>Like many rural and remote regions across Australia, and internationally, workforce access in western NSW remains a challenge.<span><sup>3, 7</sup></span> This is particularly true for rural general practitioners, who provide primary care and are also the main medical workforce for 35 of the region's 38 acute care services. Medical workforce has faced increasing strain over the past five to ten years, with the Western NSW Primary Health Network predicting that 41 of the region's 49 communities will be without a general practitioner by the end of the decade.<span><sup>3</sup></span> Consequently, WNSWLHD became increasingly reliant on contracted short term medical officers, with many towns reliant on a locum medical model sometimes having no consistency in visiting medical officers. Even where general practitioner visiting medical officers were available, doctors in small communities were under","PeriodicalId":18214,"journal":{"name":"Medical Journal of Australia","volume":"221 S11","pages":"S3-S7"},"PeriodicalIF":6.7,"publicationDate":"2024-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.5694/mja2.52529","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142794868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kavisha Shah, Nicki Newton, Emma Charlston, Miranda Shaw, Jagdev Singh, Adam Johnston, Owen Hutchings, Chenyao Yu, Pearl Wang, Aaron Jones, Angus Ritchie, Rebecca Davis, Fiona Robinson, Jennifer A Alison, Melissa T Baysari, Meredith Makeham, Sarah Norris, Liliana Laranjo, Emma Nicholls, Clara K Chow, Tim Shaw