Satyanarayana Parayitam, S. A. Usman, B. Olson, T. Shea
The objective of the present study is to empirically investigate the relationship between emotional exhaustion and knowledge sharing of individual and organizational outcomes. Data was collected from 672 respondents from the information technology (IT) sector. The results from path analysis revealed that emotional exhaustion is (i) positively related to depersonalization, and (ii) negatively related to work accomplishment and organizational performance. The results also reveal that knowledge sharing is (i) negatively related to depersonalization, and (ii) positively related to work accomplishment and organizational performance. However, depersonalization is not negatively related to organizational performance. As predicted, work accomplishment is positively related to organizational performance. The diametrically opposite results of emotional exhaustion and knowledge sharing are particularly interesting. The implications for management and practicing mangers are discussed.
{"title":"Effect of Emotional Exhaustion and Knowledge Sharing on Depersonalization, Work Accomplishment, and Organizational Performance","authors":"Satyanarayana Parayitam, S. A. Usman, B. Olson, T. Shea","doi":"10.4018/ijkm.291101","DOIUrl":"https://doi.org/10.4018/ijkm.291101","url":null,"abstract":"The objective of the present study is to empirically investigate the relationship between emotional exhaustion and knowledge sharing of individual and organizational outcomes. Data was collected from 672 respondents from the information technology (IT) sector. The results from path analysis revealed that emotional exhaustion is (i) positively related to depersonalization, and (ii) negatively related to work accomplishment and organizational performance. The results also reveal that knowledge sharing is (i) negatively related to depersonalization, and (ii) positively related to work accomplishment and organizational performance. However, depersonalization is not negatively related to organizational performance. As predicted, work accomplishment is positively related to organizational performance. The diametrically opposite results of emotional exhaustion and knowledge sharing are particularly interesting. The implications for management and practicing mangers are discussed.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"72 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130897092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper studies an original analytical framework to address the implementation dynamics of open innovation practices by discussing their impacts on SMEs' social capital and knowledge integration. A total of 358 High-Tech SMEs in the Democratic Republic of Congo participated in the survey. The collected data were statistically analyzed using structural equation modeling (SEM) in Smart PLS to verify the postulated hypothesis. The results reveal that open innovation practices promote knowledge integration, and social capital partially mediates open innovation and knowledge integration capability. The results further indicate that network competence moderates the practice of open innovation and social capital interactions with external knowledge sources. The theoretical implications of this study contribute to advance the discussion on the antecedent of social capital and knowledge integration in SMEs in developing countries and propose network competence as a moderator. The study also highlights the social capital nature of open innovation and reinforces the knowledge of scholars.
{"title":"Openness to Innovation as a Driver of Knowledge Integration in High-Tech SMEs: The Roles of Social Capital and Network Competence","authors":"Gad David Kashosi, Yan-Bo Wu, C. Pei","doi":"10.4018/ijkm.291102","DOIUrl":"https://doi.org/10.4018/ijkm.291102","url":null,"abstract":"This paper studies an original analytical framework to address the implementation dynamics of open innovation practices by discussing their impacts on SMEs' social capital and knowledge integration. A total of 358 High-Tech SMEs in the Democratic Republic of Congo participated in the survey. The collected data were statistically analyzed using structural equation modeling (SEM) in Smart PLS to verify the postulated hypothesis. The results reveal that open innovation practices promote knowledge integration, and social capital partially mediates open innovation and knowledge integration capability. The results further indicate that network competence moderates the practice of open innovation and social capital interactions with external knowledge sources. The theoretical implications of this study contribute to advance the discussion on the antecedent of social capital and knowledge integration in SMEs in developing countries and propose network competence as a moderator. The study also highlights the social capital nature of open innovation and reinforces the knowledge of scholars.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130941739","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research advances scholarly understanding of the strategic decisions regarding external communication during the critical period of product launch. Drawing on research about dynamic capabilities and external organizational communication, this study examines ways in which entrepreneurial organizations use silence as an effective communication strategy to reduce external uncertainty and to nurture growth during critical periods of development. Data were collected tracking the external communication of 54 entrepreneurial organizations that focus on mobile news application development. Results show a significant relationship between the attention organizations attract after product launch and an organization’s performance. The greater the magnitude of change from pre-launch to post-launch, from less frequent external communication to more frequent external communication, the more likely there is to be an increase in the product performance. The findings emphasize a more nuanced understanding of external communication as a strategic tool in entrepreneurial organizations.
{"title":"Communication Strategies of Entrepreneurial Organizations in Mobile Apps Industry: Hidden Communication Prior to Product Launch","authors":"Wei Shi, Matthew S. Weber","doi":"10.4018/ijkm.291092","DOIUrl":"https://doi.org/10.4018/ijkm.291092","url":null,"abstract":"This research advances scholarly understanding of the strategic decisions regarding external communication during the critical period of product launch. Drawing on research about dynamic capabilities and external organizational communication, this study examines ways in which entrepreneurial organizations use silence as an effective communication strategy to reduce external uncertainty and to nurture growth during critical periods of development. Data were collected tracking the external communication of 54 entrepreneurial organizations that focus on mobile news application development. Results show a significant relationship between the attention organizations attract after product launch and an organization’s performance. The greater the magnitude of change from pre-launch to post-launch, from less frequent external communication to more frequent external communication, the more likely there is to be an increase in the product performance. The findings emphasize a more nuanced understanding of external communication as a strategic tool in entrepreneurial organizations.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"363 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114773825","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The strategic importance of knowledge especially under dynamic business conditions makes it imperative to primarily understand the creation of the knowledge base. This paper employs mixed-method approach to understand the various triggers that motivate the knowledge sharing behavior of the IT employees working in Indian firms. Firstly, a qualitative study that comprised of thirteen in-depth interviews aimed to capture the participants’ understanding of, the context and the factors that trigger knowledge-sharing behavior. The fairness in performance appraisal, manager’s support, and career success were found to be the key triggers. Then, a quantitative study of 105 IT professionals examined the effect of the identified variables. Results suggested a positive relationship between perceived fairness in performance appraisal and knowledge-sharing behavior and the mediating role of career and hierarchical success between perceived fairness in performance appraisal system and knowledge-sharing behavior. The implications for both theory and practice have also been discussed in detail.
{"title":"\"They Care, We Share\": Perceived Fairness in Performance Appraisal Systems on Knowledge Sharing","authors":"Jatinder Kumar Jha, P. Ray","doi":"10.4018/ijkm.291095","DOIUrl":"https://doi.org/10.4018/ijkm.291095","url":null,"abstract":"The strategic importance of knowledge especially under dynamic business conditions makes it imperative to primarily understand the creation of the knowledge base. This paper employs mixed-method approach to understand the various triggers that motivate the knowledge sharing behavior of the IT employees working in Indian firms. Firstly, a qualitative study that comprised of thirteen in-depth interviews aimed to capture the participants’ understanding of, the context and the factors that trigger knowledge-sharing behavior. The fairness in performance appraisal, manager’s support, and career success were found to be the key triggers. Then, a quantitative study of 105 IT professionals examined the effect of the identified variables. Results suggested a positive relationship between perceived fairness in performance appraisal and knowledge-sharing behavior and the mediating role of career and hierarchical success between perceived fairness in performance appraisal system and knowledge-sharing behavior. The implications for both theory and practice have also been discussed in detail.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"68 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127810785","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Recently, Knowledge Management Systems (KMS) consider one of the major fields of study in educational institutions, caused by the necessity to identify their knowledge value and success. Hence, based on the updated DeLone and McLean’s Information Systems Success Model (DMISSM), this study set out to assess the success of the Perceived Usefulness of Knowledge Management Systems (PUKMS) in Iraqi universities. To achieve this objective, the quantitative method is selected as the research design. In total, 421 university administration staff members from 13 Iraqi private universities were conducted. This study highlights a number of significant results depending on structural equation modeling which confirms that system, information, and service quality play a fulfilling role in ensuring user satisfaction and the PUKMS.
{"title":"Assessing the Success of the Perceived Usefulness for Knowledge Management Systems: A Case Study of Iraqi Higher Education","authors":"Atheer Abdullah Mohammed","doi":"10.4018/ijkm.291098","DOIUrl":"https://doi.org/10.4018/ijkm.291098","url":null,"abstract":"Recently, Knowledge Management Systems (KMS) consider one of the major fields of study in educational institutions, caused by the necessity to identify their knowledge value and success. Hence, based on the updated DeLone and McLean’s Information Systems Success Model (DMISSM), this study set out to assess the success of the Perceived Usefulness of Knowledge Management Systems (PUKMS) in Iraqi universities. To achieve this objective, the quantitative method is selected as the research design. In total, 421 university administration staff members from 13 Iraqi private universities were conducted. This study highlights a number of significant results depending on structural equation modeling which confirms that system, information, and service quality play a fulfilling role in ensuring user satisfaction and the PUKMS.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129678503","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Shantha Indrajith Hikkaduwa Liyanage, F. Netswera, Jan-Hendrik Meyer, C. Botha
Universities are isomorphic not because of the effectiveness of their processes but because of the legitimacy assigned by institutional logic. However, sustainable development discourses invoke a novel mission for producing knowledge and innovation for sustainable development. Accordingly, this research collected data from five types of internal stakeholders' intellections of the four pillars of green university infrastructure. The analysis of data collected from 89 university stakeholders sufficient for a 90% confidence level with 5% relative tolerable error was organized as five groups in a contingency table for the chi-square test. The statistical analysis, that is, the chi-square value, indicates that all five stakeholders perceive in the same direction – that the four pillars of the green university soft infrastructure need to be reconfigured to produce green knowledge and innovation. Hence, the findings inspire the conventional universities and policymakers to transform their universities into sustainable institutions with four pillars of soft green infrastructure.
{"title":"Four Pillars of the Green University Soft Infrastructure: Towards a Non-Linear Model of Innovation","authors":"Shantha Indrajith Hikkaduwa Liyanage, F. Netswera, Jan-Hendrik Meyer, C. Botha","doi":"10.4018/ijkm.305225","DOIUrl":"https://doi.org/10.4018/ijkm.305225","url":null,"abstract":"Universities are isomorphic not because of the effectiveness of their processes but because of the legitimacy assigned by institutional logic. However, sustainable development discourses invoke a novel mission for producing knowledge and innovation for sustainable development. Accordingly, this research collected data from five types of internal stakeholders' intellections of the four pillars of green university infrastructure. The analysis of data collected from 89 university stakeholders sufficient for a 90% confidence level with 5% relative tolerable error was organized as five groups in a contingency table for the chi-square test. The statistical analysis, that is, the chi-square value, indicates that all five stakeholders perceive in the same direction – that the four pillars of the green university soft infrastructure need to be reconfigured to produce green knowledge and innovation. Hence, the findings inspire the conventional universities and policymakers to transform their universities into sustainable institutions with four pillars of soft green infrastructure.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123170314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Breakthrough innovations are crucial drivers of economic progress, often depending on external knowledge sources to complement internal knowledge. Co-patenting is one way to achieve this by implementing open innovation within research and development. The purpose of this paper is to explore the impact of co-patenting on breakthrough innovations in the pharmaceutical industry. A research question is tested empirically using an archival dataset comprising 866 patents in Pharma. The findings show that co-patenting has a significant positive impact on breakthrough innovations. Short of previous investigation, this paper provides new empirical insights on the open innovation and co-patenting levels, leading to both academic and practical implications on the field.
{"title":"Open Innovation in R&D: Co-Patenting With Breakthrough Innovations in Pharma","authors":"Bassem E. Maamari, A. Osta","doi":"10.4018/ijkm.296261","DOIUrl":"https://doi.org/10.4018/ijkm.296261","url":null,"abstract":"Breakthrough innovations are crucial drivers of economic progress, often depending on external knowledge sources to complement internal knowledge. Co-patenting is one way to achieve this by implementing open innovation within research and development. The purpose of this paper is to explore the impact of co-patenting on breakthrough innovations in the pharmaceutical industry. A research question is tested empirically using an archival dataset comprising 866 patents in Pharma. The findings show that co-patenting has a significant positive impact on breakthrough innovations. Short of previous investigation, this paper provides new empirical insights on the open innovation and co-patenting levels, leading to both academic and practical implications on the field.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"74 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115146508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In a large number of industrial sectors, manual assembly manufacturing operations highly engage tacit knowledge at an individual level. Companies in these sectors need to effectively manage organizational knowledge since it represents a real performance and sustainability lever. Although knowledge management (KM) specialists developed several models, these latter remain difficult to implement due to several barriers and limitations related to industrial reality and models ambiguity. This paper proposes an organizational knowledge management (OKM) framework for manual assembly manufacturing operations that is based on ISO 9001:2015 and SECI conversion cycle. This framework offers guidance for implementing a KM approach within the quality management system (QMS) allows to manage knowledge differently with regards to its tacitness level and overcomes many of the most common KM limitations. An experimental application based on a single case research design in an aeronautical assembly company is conducted to confirm the applicability and effectiveness of the framework suggested.
{"title":"SECI Model Combined with ISO 9001 2015 to Support Organizational KM for Manual Assembly Manufacturing Operations","authors":"Afaf Jghamou, A. Maziri, E. Mallil, J. Echaabi","doi":"10.4018/ijkm.305226","DOIUrl":"https://doi.org/10.4018/ijkm.305226","url":null,"abstract":"In a large number of industrial sectors, manual assembly manufacturing operations highly engage tacit knowledge at an individual level. Companies in these sectors need to effectively manage organizational knowledge since it represents a real performance and sustainability lever. Although knowledge management (KM) specialists developed several models, these latter remain difficult to implement due to several barriers and limitations related to industrial reality and models ambiguity. This paper proposes an organizational knowledge management (OKM) framework for manual assembly manufacturing operations that is based on ISO 9001:2015 and SECI conversion cycle. This framework offers guidance for implementing a KM approach within the quality management system (QMS) allows to manage knowledge differently with regards to its tacitness level and overcomes many of the most common KM limitations. An experimental application based on a single case research design in an aeronautical assembly company is conducted to confirm the applicability and effectiveness of the framework suggested.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"51 8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126003905","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Knowledge can play an important role in ascertaining an organization’s competitive edge if the knowledge of employees is nurtured and utilized as an asset with a potential to improve service delivery. The study focused on knowledge sharing at the Thomas Mofolo Library in Lesotho to determine if knowledge sharing was being used to improve service delivery at the Library. A case study design that triangulated interviews and questionnaires was used in this study. Quantitative data was processed using software packages. Data from the interviews was analyzed through content analysis based on the objectives of the study. This study established that staff recognized the need to share knowledge. However, knowledge sharing occurred on an ad hoc basis. There was a limited use of technology-based and human-based mechanisms of sharing knowledge. The study suggests practical knowledge-sharing practices that may contribute to improved service delivery in a library setup. As a case study, study may also contribute to the development of theory about the phenomenon.
{"title":"Knowledge Sharing and the Improvement of Service Delivery in an Academic Library","authors":"Tšeole Emmanuel Tahleho, P. Ngulube","doi":"10.4018/ijkm.291704","DOIUrl":"https://doi.org/10.4018/ijkm.291704","url":null,"abstract":"Knowledge can play an important role in ascertaining an organization’s competitive edge if the knowledge of employees is nurtured and utilized as an asset with a potential to improve service delivery. The study focused on knowledge sharing at the Thomas Mofolo Library in Lesotho to determine if knowledge sharing was being used to improve service delivery at the Library. A case study design that triangulated interviews and questionnaires was used in this study. Quantitative data was processed using software packages. Data from the interviews was analyzed through content analysis based on the objectives of the study. This study established that staff recognized the need to share knowledge. However, knowledge sharing occurred on an ad hoc basis. There was a limited use of technology-based and human-based mechanisms of sharing knowledge. The study suggests practical knowledge-sharing practices that may contribute to improved service delivery in a library setup. As a case study, study may also contribute to the development of theory about the phenomenon.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131066492","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Computer-based knowledge management systems provide sustainable management of organisational knowledge. The adoption of computer-based knowledge management systems assists organisations in harmonizing critical knowledge pertaining to their business procedures, and processes to effectively collaborate, reuse, and coordinate their efforts. However, available studies show that the implementation of computer-based knowledge management systems is problematic across a multitude of organisations, especially those in the healthcare sector. In this study, a framework and assessment tool were developed to enable healthcare organisations implement computer-based knowledge management systems successfully. The framework and assessment tool developed were tested as a proof of concept and the evaluation was done by two healthcare knowledge management executives and two industry experts. The framework provides implementation teams with a holistic approach, guidance, and conduct of good practice towards implementing a computer-based knowledge management system, which increases chances of success.
{"title":"A Framework for Implementing a Computer-Based Knowledge Management System in Healthcare Organisations","authors":"George Maramba, Hanlie Smuts","doi":"10.4018/ijkm.313640","DOIUrl":"https://doi.org/10.4018/ijkm.313640","url":null,"abstract":"Computer-based knowledge management systems provide sustainable management of organisational knowledge. The adoption of computer-based knowledge management systems assists organisations in harmonizing critical knowledge pertaining to their business procedures, and processes to effectively collaborate, reuse, and coordinate their efforts. However, available studies show that the implementation of computer-based knowledge management systems is problematic across a multitude of organisations, especially those in the healthcare sector. In this study, a framework and assessment tool were developed to enable healthcare organisations implement computer-based knowledge management systems successfully. The framework and assessment tool developed were tested as a proof of concept and the evaluation was done by two healthcare knowledge management executives and two industry experts. The framework provides implementation teams with a holistic approach, guidance, and conduct of good practice towards implementing a computer-based knowledge management system, which increases chances of success.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134139199","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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