H. Al-dmour, Futon Alsfour, R. Al-Dmour, Noor Majid Saifan
This study examines the role of marketing knowledge management (assets and capabilities) in enhancing digital financial innovation through the moderating role of employees' demographic characteristics (age, education, experience, and position) in commercial banks operating in Jordan. To accomplish this aim, a conceptual framework based on knowledge-based theory and literature review was developed. A total of 336 responses to a questionnaire survey were collected from the managers and employees working on commercial banks operating in Jordan. The empirical findings revealed that marketing knowledge management capabilities positively and significantly affect digital financial innovation. The findings also support the moderating effect of only two demographic characteristics: of employees: education and position on the relationship between marketing knowledge management and digital financial innovation in commercial banks in Jordan.
{"title":"The Role of Marketing Knowledge Management in Enhancing Digital Financial Innovation in Commercial Banks: Empirical Study","authors":"H. Al-dmour, Futon Alsfour, R. Al-Dmour, Noor Majid Saifan","doi":"10.4018/ijkm.291094","DOIUrl":"https://doi.org/10.4018/ijkm.291094","url":null,"abstract":"This study examines the role of marketing knowledge management (assets and capabilities) in enhancing digital financial innovation through the moderating role of employees' demographic characteristics (age, education, experience, and position) in commercial banks operating in Jordan. To accomplish this aim, a conceptual framework based on knowledge-based theory and literature review was developed. A total of 336 responses to a questionnaire survey were collected from the managers and employees working on commercial banks operating in Jordan. The empirical findings revealed that marketing knowledge management capabilities positively and significantly affect digital financial innovation. The findings also support the moderating effect of only two demographic characteristics: of employees: education and position on the relationship between marketing knowledge management and digital financial innovation in commercial banks in Jordan.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133075331","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yi-Te Chiu, Kristijan Mirkovski, J. Cranefield, S. Shankar
Information systems development (ISD) is an integral part of organizational agility in today’s competitive business environment. High turnover, agile ways of working, and fluid work environments pose challenges for ISD. This paper explores the erosion of knowledge retention (KR) arising from ISD staff churn in a New Zealand-based financial organization in the aftermath of a major earthquake. In this exploratory study, the authors develop a causal model of KR in the ISD context, which articulates the challenges to and consequences of ineffective KR at the routine and exiting stages of KR. The model identifies four challenges—coordination complexity, insufficient resources for knowledge retention, insufficient attention to knowledge retention, and slow staff replacement and handover processes—that can affect the loss of ISD knowledge when routine and exiting KR fall into disarray. This study also reveals that role stress and reduced ISD agility reinforce the cycle of knowledge loss.
{"title":"Knowledge Retention Challenges in Information Systems Development Teams: A Revelatory Story From Developers in New Zealand","authors":"Yi-Te Chiu, Kristijan Mirkovski, J. Cranefield, S. Shankar","doi":"10.4018/ijkm.291096","DOIUrl":"https://doi.org/10.4018/ijkm.291096","url":null,"abstract":"Information systems development (ISD) is an integral part of organizational agility in today’s competitive business environment. High turnover, agile ways of working, and fluid work environments pose challenges for ISD. This paper explores the erosion of knowledge retention (KR) arising from ISD staff churn in a New Zealand-based financial organization in the aftermath of a major earthquake. In this exploratory study, the authors develop a causal model of KR in the ISD context, which articulates the challenges to and consequences of ineffective KR at the routine and exiting stages of KR. The model identifies four challenges—coordination complexity, insufficient resources for knowledge retention, insufficient attention to knowledge retention, and slow staff replacement and handover processes—that can affect the loss of ISD knowledge when routine and exiting KR fall into disarray. This study also reveals that role stress and reduced ISD agility reinforce the cycle of knowledge loss.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114396903","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The education industry is also facing challenges related to achieving high organizational performance. In the view of enhancing organizational performance, most organizations are adopting knowledge management processes to improve efficiency. One of the essential aspects of knowledge management is shared thinking and understanding of individuals and should be imbibed in the culture of the organization to improve the performance of any organization. This research will be useful to teachers and academic institutions and considers teachers' perspectives on knowledge management and how this will enhance the performance of educational institutions. In this research, organizational performance was evaluated based on three dimensions: financial performance, customer (student) perspective, and operational excellence. The results indicate that knowledge management and cultural knowledge management infrastructure and age of teachers determine organizational performance significantly.
{"title":"Teacher Evaluation of Institutional Performance: Managing Cultural Knowledge Infrastructure in Knowledge Organisations","authors":"Garima Mathur, Abhijeet Singh Chauhan","doi":"10.4018/ijkm.2021100105","DOIUrl":"https://doi.org/10.4018/ijkm.2021100105","url":null,"abstract":"The education industry is also facing challenges related to achieving high organizational performance. In the view of enhancing organizational performance, most organizations are adopting knowledge management processes to improve efficiency. One of the essential aspects of knowledge management is shared thinking and understanding of individuals and should be imbibed in the culture of the organization to improve the performance of any organization. This research will be useful to teachers and academic institutions and considers teachers' perspectives on knowledge management and how this will enhance the performance of educational institutions. In this research, organizational performance was evaluated based on three dimensions: financial performance, customer (student) perspective, and operational excellence. The results indicate that knowledge management and cultural knowledge management infrastructure and age of teachers determine organizational performance significantly.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126210322","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to examine the knowledge-sharing intention (KSI) of information and communications technology (ICT) professionals in Saudi Arabia. A comprehensive theoretical model was constructed for this study that took into consideration individual cognition, personality traits, and social interaction. Data was collected from 240 ICT professionals and engineers from 19 companies. Data analysis and research model assessment were conducted based on structural equation modelling (SEM) in conjunction with SmartPLS software. Results indicate that social influence, attitude toward knowledge sharing, perceived reputation enhancement, and perceived reciprocal benefit have a significant impact on the variations in the knowledge-sharing behavioural intention of ICT professionals. The study results are both theoretically and empirically valuable, and organisations may find the study results useful for the creation of policies that can foster a culture of knowledge sharing.
{"title":"Understanding Knowledge Sharing Among ICT Professionals: Multiple Models and Empirical Test","authors":"S. Al-Somali, M. Nagarajan","doi":"10.4018/ijkm.2021100101","DOIUrl":"https://doi.org/10.4018/ijkm.2021100101","url":null,"abstract":"This study aims to examine the knowledge-sharing intention (KSI) of information and communications technology (ICT) professionals in Saudi Arabia. A comprehensive theoretical model was constructed for this study that took into consideration individual cognition, personality traits, and social interaction. Data was collected from 240 ICT professionals and engineers from 19 companies. Data analysis and research model assessment were conducted based on structural equation modelling (SEM) in conjunction with SmartPLS software. Results indicate that social influence, attitude toward knowledge sharing, perceived reputation enhancement, and perceived reciprocal benefit have a significant impact on the variations in the knowledge-sharing behavioural intention of ICT professionals. The study results are both theoretically and empirically valuable, and organisations may find the study results useful for the creation of policies that can foster a culture of knowledge sharing.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120953457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research aimed to explore the relationship between employees' perceptions of organizational politics (POPS) and their predisposition to involve in knowledge sharing (KS) behaviors at individuals and workgroups level in the Brazilian automotive Modular Consortium. The sample included 144 shop floor employees of Modular Consortium (six connected companies in assembly lines). The POPS-KS relationship was analyzed using different referents, seeking to understand how individuals and groups respond to the presence of organizational politics, and POPS and KS were tested in a Brazilian context, shedding new light on potential cultural influences impacting this relationship. The results evidenced that positive interpersonal communication can contribute to KS, and in turn, KS can counteract the negative impacts of POPS. There was a positive relationship between POPS-KS, indicating that POPS may have functional effects in facilitating KS of individuals and workgroups. Key findings and implications for future research were discussed.
{"title":"Exploring the Relationship Between Organizational Politic and Knowledge Sharing in Brazilian Modular Consortium","authors":"I. A. Rodriguez, Jorge Muniz, T. Munyon","doi":"10.4018/ijkm.2021100104","DOIUrl":"https://doi.org/10.4018/ijkm.2021100104","url":null,"abstract":"This research aimed to explore the relationship between employees' perceptions of organizational politics (POPS) and their predisposition to involve in knowledge sharing (KS) behaviors at individuals and workgroups level in the Brazilian automotive Modular Consortium. The sample included 144 shop floor employees of Modular Consortium (six connected companies in assembly lines). The POPS-KS relationship was analyzed using different referents, seeking to understand how individuals and groups respond to the presence of organizational politics, and POPS and KS were tested in a Brazilian context, shedding new light on potential cultural influences impacting this relationship. The results evidenced that positive interpersonal communication can contribute to KS, and in turn, KS can counteract the negative impacts of POPS. There was a positive relationship between POPS-KS, indicating that POPS may have functional effects in facilitating KS of individuals and workgroups. Key findings and implications for future research were discussed.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130349073","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Knowledge transfer effectiveness is considered one of the most important factors for ensuring the success of any enterprise, especially for multinational enterprises. However, in the case of Japan, the effectiveness of knowledge transfer between Japanese managers and foreign employees is not high. This limited effectiveness is understood as linked to the cultural distance between Japanese managers and foreign employees. The main goal of this study is to explore the impact of organizational culture on knowledge transfer in Japanese enterprises. Quantitative survey research was conducted with 365 respondents, who are Vietnamese labourers working in Japan. Analysis showed that two factors had a positive impact on the effectiveness of knowledge transfer: cultural openness and managers' communication ability. The study draws on these results to make recommend improvements in the knowledge transfer process between Japanese managers and Vietnamese employees.
{"title":"The Impacts of Organizational Culture on Knowledge Transfer Between Japanese Managers and Vietnamese Employees in Japanese Enterprises","authors":"N. Nguyen, Quoc Trung Pham","doi":"10.4018/ijkm.2021100106","DOIUrl":"https://doi.org/10.4018/ijkm.2021100106","url":null,"abstract":"Knowledge transfer effectiveness is considered one of the most important factors for ensuring the success of any enterprise, especially for multinational enterprises. However, in the case of Japan, the effectiveness of knowledge transfer between Japanese managers and foreign employees is not high. This limited effectiveness is understood as linked to the cultural distance between Japanese managers and foreign employees. The main goal of this study is to explore the impact of organizational culture on knowledge transfer in Japanese enterprises. Quantitative survey research was conducted with 365 respondents, who are Vietnamese labourers working in Japan. Analysis showed that two factors had a positive impact on the effectiveness of knowledge transfer: cultural openness and managers' communication ability. The study draws on these results to make recommend improvements in the knowledge transfer process between Japanese managers and Vietnamese employees.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"137 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127570094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In handwriting recognition, traditional systems have relied heavily on handcrafted features and a massive amount of prior data and knowledge. Deep learning techniques have been the focus of research in the field of handwriting digit recognition and have achieved breakthrough performance in the last few years for knowledge extraction and management. KM and knowledge pyramid helps the project with its relationship with big data and IoT. The layers were selected randomly by which the performance of all the cases was found different. Data layers of the knowledge pyramid are formed by the sensors and input devices, whereas knowledge layers are the result of knowledge extraction applied on data layers. The knowledge pyramid and KM helps in making the use of IoT and big data easily. In this manuscript, the knowledge management principles capture the handwritten gestures numerically and get it recognized correctly by the software. The application of AI and DNN has increased the acceptability significantly. The accuracy is better than other available software on the market.
{"title":"Knowledge Extraction in Digit Recognition Using MNIST Dataset: Evolution in Handwriting Analysis","authors":"Rohit Rastogi, Himanshu Upadhyay, Akshit Rajan Rastogi, Divya Sharma, Prankur Bishnoi, Ankit Kumar, Abhinav Tyagi","doi":"10.4018/ijkm.2021100103","DOIUrl":"https://doi.org/10.4018/ijkm.2021100103","url":null,"abstract":"In handwriting recognition, traditional systems have relied heavily on handcrafted features and a massive amount of prior data and knowledge. Deep learning techniques have been the focus of research in the field of handwriting digit recognition and have achieved breakthrough performance in the last few years for knowledge extraction and management. KM and knowledge pyramid helps the project with its relationship with big data and IoT. The layers were selected randomly by which the performance of all the cases was found different. Data layers of the knowledge pyramid are formed by the sensors and input devices, whereas knowledge layers are the result of knowledge extraction applied on data layers. The knowledge pyramid and KM helps in making the use of IoT and big data easily. In this manuscript, the knowledge management principles capture the handwritten gestures numerically and get it recognized correctly by the software. The application of AI and DNN has increased the acceptability significantly. The accuracy is better than other available software on the market.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124693562","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The aim of the study is to conduct a structured review of literature on the antecedents of organizational ambidexterity by reconciling the mixed outcomes produced by the extant literature. This study offers some theoretical insights into the divergent views of authors on these factors by analysing the empirical studies done in the literature. This paper systematically analyses the extant literature on the factors affecting organizations' ambidexterity, using meta-analysis and the theory, context, characteristics, and methodology (TCCM) framework. Forty-three research papers across various journals that discussed the correlation of the variables with organizational ambidexterity were selected. The sample size was 17,383, and 20 variables were selected for the analysis. The results revealed that two variables showed high levels of heterogeneity. The implications of this study are relevant to the present business scenario and of substantial interest to scholars, as they provide a more detailed understanding of the very foundation of organizational ambidexterity.
{"title":"A Meta-Analytical Review of Antecedents of Organizational Ambidexterity","authors":"Ishita Batra, P. Preethi, Sanjay Dhir","doi":"10.4018/ijkm.2021100102","DOIUrl":"https://doi.org/10.4018/ijkm.2021100102","url":null,"abstract":"The aim of the study is to conduct a structured review of literature on the antecedents of organizational ambidexterity by reconciling the mixed outcomes produced by the extant literature. This study offers some theoretical insights into the divergent views of authors on these factors by analysing the empirical studies done in the literature. This paper systematically analyses the extant literature on the factors affecting organizations' ambidexterity, using meta-analysis and the theory, context, characteristics, and methodology (TCCM) framework. Forty-three research papers across various journals that discussed the correlation of the variables with organizational ambidexterity were selected. The sample size was 17,383, and 20 variables were selected for the analysis. The results revealed that two variables showed high levels of heterogeneity. The implications of this study are relevant to the present business scenario and of substantial interest to scholars, as they provide a more detailed understanding of the very foundation of organizational ambidexterity.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"154 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127339114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jongsoon Jin, Song-Nam Hong, Guang-Son Li, Nam-Ung Kim
This paper aims to propose main facets and indices that characterize knowledge management (KM), job satisfaction (JS), and intellectual level of work (ILW), and introduce a method of determining degrees of their impacts based on explaining their relation theoretically. A method of examining the impacts of KM on JS of four classes of employees (general employee, expert, middle-manager, top-manager) is proposed. Then a method of evaluating ILW resulting from JS is considered. First, the main facets and indices that characterize KM, JS, and ILW in organizations are proposed, and then their relation is theoretically explained. Second, the relation between five facets of KM and six indices of JS is determined by first regression and a method of determining relation between five facets of KM and four indices of ILW is proposed using advanced pair-comparison method.
{"title":"The Method of Evaluating Impacts of Knowledge Management on Job Satisfaction and Intellectual Level of Work","authors":"Jongsoon Jin, Song-Nam Hong, Guang-Son Li, Nam-Ung Kim","doi":"10.4018/ijkm.2020100103","DOIUrl":"https://doi.org/10.4018/ijkm.2020100103","url":null,"abstract":"This paper aims to propose main facets and indices that characterize knowledge management (KM), job satisfaction (JS), and intellectual level of work (ILW), and introduce a method of determining degrees of their impacts based on explaining their relation theoretically. A method of examining the impacts of KM on JS of four classes of employees (general employee, expert, middle-manager, top-manager) is proposed. Then a method of evaluating ILW resulting from JS is considered. First, the main facets and indices that characterize KM, JS, and ILW in organizations are proposed, and then their relation is theoretically explained. Second, the relation between five facets of KM and six indices of JS is determined by first regression and a method of determining relation between five facets of KM and four indices of ILW is proposed using advanced pair-comparison method.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122311712","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The International Journal of Knowledge Management (IJKM) has been providing a platform for research in knowledge management since 2005. This study assesses its 15-year milestone and lends insight into the major trends in the establishment and development of the journal. The primary objective of this paper is to present an overview of the intellectual structure of the IJKM using bibliometric analysis. The paper focuses on the leading trends of the journal over the years and traces the subsequent developments. Using the Scopus database, the bibliographic data of the journal was extracted in order to highlight the major influences in its growth history and the central themes of the journal employing different bibliometric tools. Analysis of the content and context of the journal illustrates the inclusive nature of knowledge management research in the journal. The IJKM provides an important context for interdisciplinary and international research and draws attention from a wide section of the academic community for the research it showcases.
{"title":"A Retrospective Analysis of the International Journal of Knowledge Management","authors":"Aakanksha Kataria, Satish Kumar, Nitesh Pandey","doi":"10.4018/ijkm.2020100101","DOIUrl":"https://doi.org/10.4018/ijkm.2020100101","url":null,"abstract":"The International Journal of Knowledge Management (IJKM) has been providing a platform for research in knowledge management since 2005. This study assesses its 15-year milestone and lends insight into the major trends in the establishment and development of the journal. The primary objective of this paper is to present an overview of the intellectual structure of the IJKM using bibliometric analysis. The paper focuses on the leading trends of the journal over the years and traces the subsequent developments. Using the Scopus database, the bibliographic data of the journal was extracted in order to highlight the major influences in its growth history and the central themes of the journal employing different bibliometric tools. Analysis of the content and context of the journal illustrates the inclusive nature of knowledge management research in the journal. The IJKM provides an important context for interdisciplinary and international research and draws attention from a wide section of the academic community for the research it showcases.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121905464","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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