Manzoor Ul Akram, Chetna Chauhan, K. Ghosh, Amol Singh
Managing knowledge has become a critical aspect of the contemporary business landscape. In addition, business no longer has profit as the sole purpose of their existence. Therefore, there has been growing impetus for socially and environmentally conscious business actions. The present article takes a dimensional view of the process of knowledge management. The authors disaggregate the process along three dimensions- knowledge acquisition, knowledge dissemination and responsiveness to knowledge and investigate their impact on sustainable business performance. In addition, this article assesses the moderating role of empowering leadership in the relationship between knowledge management components. Among various leadership behaviors, empowering leadership has assumed critical significance owing to growing chorus on providing autonomy and empowerment to employees. This article tests the hypotheses on data collected from manufacturing firms in India. The results demonstrate a positive relationship between dimensions of knowledge management, as well as positive moderation by empowering leadership. Further, the authors discuss implications.
{"title":"Knowledge Management, Sustainable Business Performance and Empowering Leadership: A Firm-Level Approach","authors":"Manzoor Ul Akram, Chetna Chauhan, K. Ghosh, Amol Singh","doi":"10.4018/IJKM.2019040102","DOIUrl":"https://doi.org/10.4018/IJKM.2019040102","url":null,"abstract":"Managing knowledge has become a critical aspect of the contemporary business landscape. In addition, business no longer has profit as the sole purpose of their existence. Therefore, there has been growing impetus for socially and environmentally conscious business actions. The present article takes a dimensional view of the process of knowledge management. The authors disaggregate the process along three dimensions- knowledge acquisition, knowledge dissemination and responsiveness to knowledge and investigate their impact on sustainable business performance. In addition, this article assesses the moderating role of empowering leadership in the relationship between knowledge management components. Among various leadership behaviors, empowering leadership has assumed critical significance owing to growing chorus on providing autonomy and empowerment to employees. This article tests the hypotheses on data collected from manufacturing firms in India. The results demonstrate a positive relationship between dimensions of knowledge management, as well as positive moderation by empowering leadership. Further, the authors discuss implications.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131309433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Didi Sundiman, Chien-Hsing Wu, A. Mursidi, I. Ting
The present article aims to disclose the role of task–individual–social software fit (TISF) in knowledge creation in the context of the manufacturing and service industries and research institutes. The methodology used is an empirical study that proposes and examines the proposed research model. The mediation effect of structural social exchange is also explored. Results of the data analysis of 279 valid samples reveal the following findings. First, the effect of TISF is confirmed. Second, structural exchanges do not mediate the role of TISF toward creation performance. Third, TISF is significantly associated with the social software, creation task, and individual cognition variables. Lastly, goal-free and goal-frame creation modes and analytical and intuitive cognition styles significantly influence the fit of features of creation task, individual cognition, and social software. The article provides domain scholars and practitioners with value of the task–individual–social software fit in the context of knowledge creation. Discussion and implications are also presented in this article.
{"title":"Task-Individual-Social Software Fit in Knowledge Creation Performance","authors":"Didi Sundiman, Chien-Hsing Wu, A. Mursidi, I. Ting","doi":"10.4018/IJKM.2019040103","DOIUrl":"https://doi.org/10.4018/IJKM.2019040103","url":null,"abstract":"The present article aims to disclose the role of task–individual–social software fit (TISF) in knowledge creation in the context of the manufacturing and service industries and research institutes. The methodology used is an empirical study that proposes and examines the proposed research model. The mediation effect of structural social exchange is also explored. Results of the data analysis of 279 valid samples reveal the following findings. First, the effect of TISF is confirmed. Second, structural exchanges do not mediate the role of TISF toward creation performance. Third, TISF is significantly associated with the social software, creation task, and individual cognition variables. Lastly, goal-free and goal-frame creation modes and analytical and intuitive cognition styles significantly influence the fit of features of creation task, individual cognition, and social software. The article provides domain scholars and practitioners with value of the task–individual–social software fit in the context of knowledge creation. Discussion and implications are also presented in this article.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114400576","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Eugene Okyere-Kwakye, K. Nor, Khairiah Soehod, zaitul
Several studies have been conducted to confirm the robustness of intergroup contact theory to reduce sentiments among people from different races, nationalities, and languages. However, reviews conducted show that none of these studies examined the applicability of the intergroup contact theory to reduce prejudice among people from a multitribal context where the people share similar characteristics, but have sentiments against each other due to tribalism. The study examines the applicability of intergroup contact theory to promote positive attitudes among individuals to share knowledge in a multitribal context. A quantitative approach was adopted using questionnaires collected from two hundred and ninety-three lecturers from ten polytechnics in Ghana. Multivariate analysis revealed that equal status, cooperativeness and common goals have positive influence on an individual's attitude to share knowledge in a multitribal context. However, the influence of institutional support was not supported. The results of the study suggest the applicability of the intergroup contact theory explains how to promote a positive attitude in a multitribal context.
{"title":"Intergroup Contact Theory: Examining Knowledge Sharing Among Individuals From Different Tribes","authors":"Eugene Okyere-Kwakye, K. Nor, Khairiah Soehod, zaitul","doi":"10.4018/IJKM.2019040105","DOIUrl":"https://doi.org/10.4018/IJKM.2019040105","url":null,"abstract":"Several studies have been conducted to confirm the robustness of intergroup contact theory to reduce sentiments among people from different races, nationalities, and languages. However, reviews conducted show that none of these studies examined the applicability of the intergroup contact theory to reduce prejudice among people from a multitribal context where the people share similar characteristics, but have sentiments against each other due to tribalism. The study examines the applicability of intergroup contact theory to promote positive attitudes among individuals to share knowledge in a multitribal context. A quantitative approach was adopted using questionnaires collected from two hundred and ninety-three lecturers from ten polytechnics in Ghana. Multivariate analysis revealed that equal status, cooperativeness and common goals have positive influence on an individual's attitude to share knowledge in a multitribal context. However, the influence of institutional support was not supported. The results of the study suggest the applicability of the intergroup contact theory explains how to promote a positive attitude in a multitribal context.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130203396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article puts forward a conceptual model for understanding the influence of the learning organization's five disciplines on knowledge management processes. It proposes that the learning process should be measured as a multi-disciplinary construct consisting of personal mastery, mental models, team learning, shared vision, and systems thinking. Potential implications of learning organisation disciplines for the acquisition, sharing, and application of knowledge are illustrated. A number of possible relationships between learning organization disciplines, and knowledge management processes were employed to propose such relationships. This article develops a measure that shows the connection between the learning organization's disciplines and knowledge management processes. Through a conceptualization of the relationships between the learning organization discipline and knowledge management processes the study provides practical guidance for practitioners during the implementation of knowledge management processes.
{"title":"Toward a Theoretical Model of Learning Organization and Knowledge Management Processes","authors":"S. Saifi","doi":"10.4018/IJKM.2019040104","DOIUrl":"https://doi.org/10.4018/IJKM.2019040104","url":null,"abstract":"This article puts forward a conceptual model for understanding the influence of the learning organization's five disciplines on knowledge management processes. It proposes that the learning process should be measured as a multi-disciplinary construct consisting of personal mastery, mental models, team learning, shared vision, and systems thinking. Potential implications of learning organisation disciplines for the acquisition, sharing, and application of knowledge are illustrated. A number of possible relationships between learning organization disciplines, and knowledge management processes were employed to propose such relationships. This article develops a measure that shows the connection between the learning organization's disciplines and knowledge management processes. Through a conceptualization of the relationships between the learning organization discipline and knowledge management processes the study provides practical guidance for practitioners during the implementation of knowledge management processes.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126895274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Knowledge portals are a method to provide integrated access to users of multiple systems through a single-entry point. A large body of literature exists on knowledge portals; however, the only published literature reviews are outdated, as they only cover material prior to the 21st century. The purpose of this article is to present review on some major papers about knowledge portals that were published from 2000-2017. The review takes a holistic perspective based on systems development life cycle to critique the literature and identifies key challenges that enlighten future directions. Trends in the first decade of the 21st century include the desire to formalize and standardize a model of knowledge portals, while major challenges for the future include the need to maintain cybersecurity across users and platforms.
{"title":"Knowledge Portals: A Review","authors":"H. Wimmer, Jie Du, R. Rada","doi":"10.4018/IJKM.2019010101","DOIUrl":"https://doi.org/10.4018/IJKM.2019010101","url":null,"abstract":"Knowledge portals are a method to provide integrated access to users of multiple systems through a single-entry point. A large body of literature exists on knowledge portals; however, the only published literature reviews are outdated, as they only cover material prior to the 21st century. The purpose of this article is to present review on some major papers about knowledge portals that were published from 2000-2017. The review takes a holistic perspective based on systems development life cycle to critique the literature and identifies key challenges that enlighten future directions. Trends in the first decade of the 21st century include the desire to formalize and standardize a model of knowledge portals, while major challenges for the future include the need to maintain cybersecurity across users and platforms.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122408356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Practical applications of knowledge management are hindered by a lack of linkage between the accepted data-information-knowledge hierarchy with using pragmatic approaches. Specifically, the authors seek to clarify the use of the tacit-explicit dichotomy with a deductive synthesis of complementary concepts. The authors review appropriate segments of the KM/OL literature with an emphasis on the SECI model of Nonaka and Takeuchi. Looking beyond equating the sharing of knowledge with mere socialization, the authors deduce from more recent developments a knowledge creation, nurturing and control framework. Based on a cyclic and upward-spiraling data-information-knowledge structure, the authors' proposed model affords top managers and their consultants opportunities for capturing, debating and storing richer information – as well as monitoring their progress and controlling their learning process.
{"title":"Internal and Consulting Information Flows in the Process of Knowledge Accumulation","authors":"W. Acar, R. Al-Gharaibeh","doi":"10.4018/IJKM.2019010102","DOIUrl":"https://doi.org/10.4018/IJKM.2019010102","url":null,"abstract":"Practical applications of knowledge management are hindered by a lack of linkage between the accepted data-information-knowledge hierarchy with using pragmatic approaches. Specifically, the authors seek to clarify the use of the tacit-explicit dichotomy with a deductive synthesis of complementary concepts. The authors review appropriate segments of the KM/OL literature with an emphasis on the SECI model of Nonaka and Takeuchi. Looking beyond equating the sharing of knowledge with mere socialization, the authors deduce from more recent developments a knowledge creation, nurturing and control framework. Based on a cyclic and upward-spiraling data-information-knowledge structure, the authors' proposed model affords top managers and their consultants opportunities for capturing, debating and storing richer information – as well as monitoring their progress and controlling their learning process.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128985201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article reports on the development of a knowledge management (KM) dictionary and its application to automated content analysis to investigate topical foci of KM publications and provide an overview of the current research landscape. While automated content analysis gains importance, a problem prevails concerning the use and analysis of compound concepts (e.g., organizational learning). Using a self-developed dictionary of KM-related compound concepts, a sample of 4,290 publications from ten top-ranked KM journals and one KM conference was analyzed using text-mining software. Based on the dictionary approach, this study investigates core research themes of the KM discipline and compares key research interests throughout the IJKM community and those of other outlets. The investigation provides guidance to identify research opportunities in KM and provides useful implications concerning the application of dictionaries. Practitioners might adapt their organizations' approaches to KM accordingly, with regard to prevailing themes and trends in KM research.
{"title":"Advancing Automated Content Analysis in Knowledge Management Research: The Use of Compound Concepts","authors":"Nora Fteimi, Dirk Basten, F. Lehner","doi":"10.4018/IJKM.2019010104","DOIUrl":"https://doi.org/10.4018/IJKM.2019010104","url":null,"abstract":"This article reports on the development of a knowledge management (KM) dictionary and its application to automated content analysis to investigate topical foci of KM publications and provide an overview of the current research landscape. While automated content analysis gains importance, a problem prevails concerning the use and analysis of compound concepts (e.g., organizational learning). Using a self-developed dictionary of KM-related compound concepts, a sample of 4,290 publications from ten top-ranked KM journals and one KM conference was analyzed using text-mining software. Based on the dictionary approach, this study investigates core research themes of the KM discipline and compares key research interests throughout the IJKM community and those of other outlets. The investigation provides guidance to identify research opportunities in KM and provides useful implications concerning the application of dictionaries. Practitioners might adapt their organizations' approaches to KM accordingly, with regard to prevailing themes and trends in KM research.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132348934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The application of business intelligence (BI) techniques for knowledge discovery and decision support empowers organizations in different functions. This article examines the impacts of BI on customer relationship management (CRM) functions (marketing, sales and customer services) in the telecommunications sector. The literature found that BI application in CRM in a telecommunications context is limited but necessary due to the high rate of competition between service providers and the massive data generated by subscribers. This study surveyed employees' perspectives from telecommunications companies in Oman, and results demonstrated mixed impacts. First, the results showed that implementing BI in marketing has a positive impact on business processes values, customer values, but a negative impact on employees' values. Second, implementing BI in sales has a positive impact on financial values and employees' values, but a negative impact on business processes values, and customers' values. Finally, implementing BI in customer service has a positive impact on employees' values. The study provides valuable guidelines for practitioners in the area of CRM, BI, and telecommunications to help understand why to invest in BI in specific CRM functions.
{"title":"Empowering CRM Through Business Intelligence Applications: A Study in the Telecommunications Sector","authors":"Mohamed Al-Zadjali, K. Al-Busaidi","doi":"10.4018/IJKM.2018100105","DOIUrl":"https://doi.org/10.4018/IJKM.2018100105","url":null,"abstract":"The application of business intelligence (BI) techniques for knowledge discovery and decision support empowers organizations in different functions. This article examines the impacts of BI on customer relationship management (CRM) functions (marketing, sales and customer services) in the telecommunications sector. The literature found that BI application in CRM in a telecommunications context is limited but necessary due to the high rate of competition between service providers and the massive data generated by subscribers. This study surveyed employees' perspectives from telecommunications companies in Oman, and results demonstrated mixed impacts. First, the results showed that implementing BI in marketing has a positive impact on business processes values, customer values, but a negative impact on employees' values. Second, implementing BI in sales has a positive impact on financial values and employees' values, but a negative impact on business processes values, and customers' values. Finally, implementing BI in customer service has a positive impact on employees' values. The study provides valuable guidelines for practitioners in the area of CRM, BI, and telecommunications to help understand why to invest in BI in specific CRM functions.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128272555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Organizations become vulnerable to the loss of the tacit and explicit knowledge when employees leave the organization. To mitigate this loss, organizations adopt flexible labor model, where employees are managed as flexible workers. But, engaging these workers becomes another challenge for the organization, as due to limited interaction they are less attached with the organization. Data is collected from 212 insurance agents of India and structural equation modeling (SEM) was done to analyse the responses. The results obtained indicated a significant positive influence of perceived organizational support (POS) on work engagement level and the extra-role performance behaviors (ERB) of the flexible workers. Personal resources of employees (i.e., psychological capital) that aids in positive evaluation of a situation is found mediating the influence of POS on work engagement and ERB. Present study is among the few studies that provide avenues to keep flexible workers engaged and motivated towards ERBs in knowledge intensive organizations.
{"title":"The Mediation of Psychological Capital in the Relationship of Perceived Organizational Support, Engagement and Extra-Role Performance","authors":"M. Shaheen, Raveesh Krishnankutty","doi":"10.4018/IJKM.2018100103","DOIUrl":"https://doi.org/10.4018/IJKM.2018100103","url":null,"abstract":"Organizations become vulnerable to the loss of the tacit and explicit knowledge when employees leave the organization. To mitigate this loss, organizations adopt flexible labor model, where employees are managed as flexible workers. But, engaging these workers becomes another challenge for the organization, as due to limited interaction they are less attached with the organization. Data is collected from 212 insurance agents of India and structural equation modeling (SEM) was done to analyse the responses. The results obtained indicated a significant positive influence of perceived organizational support (POS) on work engagement level and the extra-role performance behaviors (ERB) of the flexible workers. Personal resources of employees (i.e., psychological capital) that aids in positive evaluation of a situation is found mediating the influence of POS on work engagement and ERB. Present study is among the few studies that provide avenues to keep flexible workers engaged and motivated towards ERBs in knowledge intensive organizations.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127602045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this article is to examine the role of technology leadership in knowledge-sharing behaviour through the intervening role of internet self-efficacy and information technology support for knowledge management. The sample for the study was taken from randomly selected hotels operating in different regions of Uttarakhand, India. The findings suggest that the positive relationship between group-level technology leadership and individual level knowledge sharing behaviour. Further, the results indicated that IT support for knowledge management moderates the mediating role of internet self-efficacy such that when IT support for knowledge management is high, the effect of internet self-efficacy on knowledge sharing behaviour improves. The study adds value to knowledge management and leadership literature and provides a way to encourage knowledge sharing behaviour in the service-oriented industry.
{"title":"Examining the Role of Technology Leadership on Knowledge Sharing Behaviour","authors":"A. Srivastava, Y. Joshi","doi":"10.4018/IJKM.2018100102","DOIUrl":"https://doi.org/10.4018/IJKM.2018100102","url":null,"abstract":"The purpose of this article is to examine the role of technology leadership in knowledge-sharing behaviour through the intervening role of internet self-efficacy and information technology support for knowledge management. The sample for the study was taken from randomly selected hotels operating in different regions of Uttarakhand, India. The findings suggest that the positive relationship between group-level technology leadership and individual level knowledge sharing behaviour. Further, the results indicated that IT support for knowledge management moderates the mediating role of internet self-efficacy such that when IT support for knowledge management is high, the effect of internet self-efficacy on knowledge sharing behaviour improves. The study adds value to knowledge management and leadership literature and provides a way to encourage knowledge sharing behaviour in the service-oriented industry.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"72 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125917211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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