The emerging technology has made a phenomenal growth of the Internet which has changed the pattern of organizations performing their business with customers. The banking industry could not survive without accepting the growth in technology. In order to gain competitive advantage, the banks have introduced internet banking services. However, the customers have not adopted this concept as the banks expected. Literature available in that issue shows a wide range of variations in the understanding of internet banking adoption in different context confirming the inherent nature of such behavioural issues. In the Sri Lankan context as well such variations is available and a shortage of knowledge is available on the impact of factors affecting the internet banking adoption by bank customers. Consequently, the purpose of this study is to identify the factors which impact on internet banking adoption in Kurunegala district having the third largest population density in Sri Lanka. Available research in the Sri Lankan context in this regard is mainly focused on western province. A conceptual model was developed with the support of available literature. Structured questionnaire was administered to collect data from 200 Internet banking customers in Kurunegala district through convenience sampling. Descriptive statistics, correlation analysis and regression analysis are used in the data analysis. This study found that perceived ease of use, perceived usefulness, security, perceived risk and social influence have impact on internet banking adoption in Kurunegala district. Further results of multiple regression analysis reveal that most significant predictor was social influence. This study recommends that banks should use awareness programs to increase social influence and provide knowledge to the customers regarding the usefulness of internet banking service than using other banking channels such as mobile and traditional banking.
{"title":"The Factors Impact on Internet Banking Adoption with Special Reference to Kurunegla District","authors":"R. R. H. Chandrasiri, T. K. Karandakatiya","doi":"10.4038/wjm.v9i1.7501","DOIUrl":"https://doi.org/10.4038/wjm.v9i1.7501","url":null,"abstract":"The emerging technology has made a phenomenal growth of the Internet which has changed the pattern of organizations performing their business with customers. The banking industry could not survive without accepting the growth in technology. In order to gain competitive advantage, the banks have introduced internet banking services. However, the customers have not adopted this concept as the banks expected. Literature available in that issue shows a wide range of variations in the understanding of internet banking adoption in different context confirming the inherent nature of such behavioural issues. In the Sri Lankan context as well such variations is available and a shortage of knowledge is available on the impact of factors affecting the internet banking adoption by bank customers. Consequently, the purpose of this study is to identify the factors which impact on internet banking adoption in Kurunegala district having the third largest population density in Sri Lanka. Available research in the Sri Lankan context in this regard is mainly focused on western province. A conceptual model was developed with the support of available literature. Structured questionnaire was administered to collect data from 200 Internet banking customers in Kurunegala district through convenience sampling. Descriptive statistics, correlation analysis and regression analysis are used in the data analysis. This study found that perceived ease of use, perceived usefulness, security, perceived risk and social influence have impact on internet banking adoption in Kurunegala district. Further results of multiple regression analysis reveal that most significant predictor was social influence. This study recommends that banks should use awareness programs to increase social influence and provide knowledge to the customers regarding the usefulness of internet banking service than using other banking channels such as mobile and traditional banking.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133432629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Unemployment among graduates is a burning problem in the Sri Lankan economy. It is argued that the degree programs have been confined to conventional subject areas and conventional teaching-learning methods. The private sector and even the public sector are more concerned with skills and attitudes rather than knowledge possessed by graduates. This research is specially focused on the implications of industrial training on bridging this competency gap among local university graduates. This study explores the implications of industrial training on the employability of the management graduates who are passing out from the state universities in Sri Lanka. Although a considerable amount of literature addresses employability skills, much of the information is theoretical and offers prescriptive advice. The paper presents findings of a survey that investigated graduates who went through industrial training and the substance implications of the training towards employability. The quantitative approach was used in this study where the findings were quantified and presented in a more precise manner. A total of 300 sample populations were selected for this study following the convenience sampling technique. Data were gathered through a survey using a Likert scale questionnaire. Survey data was analyzed using descriptive statistical tools such as mean, median, variance, and standard deviation. The findings suggest that there is a direct and significant implication from the industrial training towards the potential employability of the graduates. Further, the findings suggest that the chances of being successful in finding employment and sustainability will be based on the richness of the training that the graduate holds.
{"title":"Management Graduates Employability (With a Special Reference to State Universities in Sri Lanka)","authors":"W. Dissanayake","doi":"10.4038/wjm.v9i1.7502","DOIUrl":"https://doi.org/10.4038/wjm.v9i1.7502","url":null,"abstract":"Unemployment among graduates is a burning problem in the Sri Lankan economy. It is argued that the degree programs have been confined to conventional subject areas and conventional teaching-learning methods. The private sector and even the public sector are more concerned with skills and attitudes rather than knowledge possessed by graduates. This research is specially focused on the implications of industrial training on bridging this competency gap among local university graduates. This study explores the implications of industrial training on the employability of the management graduates who are passing out from the state universities in Sri Lanka. Although a considerable amount of literature addresses employability skills, much of the information is theoretical and offers prescriptive advice. The paper presents findings of a survey that investigated graduates who went through industrial training and the substance implications of the training towards employability. The quantitative approach was used in this study where the findings were quantified and presented in a more precise manner. A total of 300 sample populations were selected for this study following the convenience sampling technique. Data were gathered through a survey using a Likert scale questionnaire. Survey data was analyzed using descriptive statistical tools such as mean, median, variance, and standard deviation. The findings suggest that there is a direct and significant implication from the industrial training towards the potential employability of the graduates. Further, the findings suggest that the chances of being successful in finding employment and sustainability will be based on the richness of the training that the graduate holds.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129953044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Huawei is the second largest mobile vendor in Sri Lanka which is looking for a better brand equity in the marketplace. With the emergence of mobile vendors such as Samsung and Apple, the competition was arisen. Samsung is a global digital technology leader in Sri Lanka and building of Samsung mobile phones with new lines and providing competitive offers on mobile phone plans to local Customers. With the increase of the disposable income, it will lead to increase the competition in the smartphone industry. However, there is a growing bad image on Huawei due to the effect of the recent ban of Huawei by US in their market. It is likely to create a problem of increasing sales in the 2020 in the Sri Lankan market. This study therefore aimed at identifying the impact of brand equity on consumer buying behavior based on Huawei in Colombo area. It is therefore crucial to understand brand equity as it affects the purchasing decisions of the customers due to the past experience with the product usage, familiarity with brand and its characteristics. Pursuant to this, objectives of the present study were formulated and they were to identify the impact of selected brand equity dimensions and to identify the overall impact of brand equity on consumer buying behavior of Huawei in Colombo area. The study was based on the Brand equity model developed by Aeker(1991). Based on that, hypothesis were formed to find out whether there is a positive impact of brand awareness, brand association, brand loyalty, perceived quality, and brand equity as a whole on consumer buying behavior. They were tested using multiple regression analysis. A sample of 380mobile users in Mattakkuliya and Jinthupitiya area in Sri Lanka were contacted using convenience sampling technique and a questionnaire was selfadministrated. Analysis of data revealed that there is a positive impact of brand awareness, brand association, brand loyalty, perceived quality and brand equity on consumer buying behavior. The present study can be further extended by including foreign countries with larger samples.
{"title":"Effect of Brand Equity on Consumer Buying Behavior of Huawei Brand in Colombo Area","authors":"G. J. H. Chithrasekara, T. K. Karandakatiya","doi":"10.4038/wjm.v10i1.7479","DOIUrl":"https://doi.org/10.4038/wjm.v10i1.7479","url":null,"abstract":"Huawei is the second largest mobile vendor in Sri Lanka which is looking for a better brand equity in the marketplace. With the emergence of mobile vendors such as Samsung and Apple, the competition was arisen. Samsung is a global digital technology leader in Sri Lanka and building of Samsung mobile phones with new lines and providing competitive offers on mobile phone plans to local Customers. With the increase of the disposable income, it will lead to increase the competition in the smartphone industry. However, there is a growing bad image on Huawei due to the effect of the recent ban of Huawei by US in their market. It is likely to create a problem of increasing sales in the 2020 in the Sri Lankan market. This study therefore aimed at identifying the impact of brand equity on consumer buying behavior based on Huawei in Colombo area. It is therefore crucial to understand brand equity as it affects the purchasing decisions of the customers due to the past experience with the product usage, familiarity with brand and its characteristics. Pursuant to this, objectives of the present study were formulated and they were to identify the impact of selected brand equity dimensions and to identify the overall impact of brand equity on consumer buying behavior of Huawei in Colombo area. The study was based on the Brand equity model developed by Aeker(1991). Based on that, hypothesis were formed to find out whether there is a positive impact of brand awareness, brand association, brand loyalty, perceived quality, and brand equity as a whole on consumer buying behavior. They were tested using multiple regression analysis. A sample of 380mobile users in Mattakkuliya and Jinthupitiya area in Sri Lanka were contacted using convenience sampling technique and a questionnaire was selfadministrated. Analysis of data revealed that there is a positive impact of brand awareness, brand association, brand loyalty, perceived quality and brand equity on consumer buying behavior. The present study can be further extended by including foreign countries with larger samples.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115652012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Financial system stability is one of the key fundamentals upon which economic growth is based. Most developing countries’ financial system is dominated by the banking sector. Commercial banks constitute the anchor of the growth of other sectors by providing them access to credit facilities in the form of loans consequently, the soundness of the banking industry is an essential consideration for financial system stability. Though there were many research studies published in the banking sector for enhancing customer loyalty, there is limited consideration to identify reasons for non-performing loans in the banking sector in Sri Lanka. Thus this study was conducted to assess factors affecting loan defaults in addressing the aforementioned gap. The quantitative research approach was adopted for the study. A survey was conducted with professionals engaged in two state-owned commercial banks using a self-administrative questionnaire. A convenient sampling procedure was used to obtain 164 responses from customers. Correlation and multiple regressions were used to investigate the relationship between dependent and independent variables. The finding of the study shows that economic factors, and institutional factors to the causes of loan default. The research proved that institutional factors and economic factors impacted loan defaults. The findings of the study suggest to the bank managers, loan officers, recovery officers, and other staff members to pay attention to credit terms, monitoring, inflation rates, and the income of the customers when they grant loans for new customers. The findings of this study will aid the management to improve their management of non-performing loans, encourage bank managers to participate more in policy formulation at the micro and macro levels as far as bad debt management is concerned, and also to diversify bank's investment portfolios.
{"title":"Factors Affecting for Loan Defaults with Special Reference to State Commercial Banks","authors":"W. Dissanayake, P. S. N. Samarathunga","doi":"10.4038/wjm.v10i1.7481","DOIUrl":"https://doi.org/10.4038/wjm.v10i1.7481","url":null,"abstract":"Financial system stability is one of the key fundamentals upon which economic growth is based. Most developing countries’ financial system is dominated by the banking sector. Commercial banks constitute the anchor of the growth of other sectors by providing them access to credit facilities in the form of loans consequently, the soundness of the banking industry is an essential consideration for financial system stability. Though there were many research studies published in the banking sector for enhancing customer loyalty, there is limited consideration to identify reasons for non-performing loans in the banking sector in Sri Lanka. Thus this study was conducted to assess factors affecting loan defaults in addressing the aforementioned gap. The quantitative research approach was adopted for the study. A survey was conducted with professionals engaged in two state-owned commercial banks using a self-administrative questionnaire. A convenient sampling procedure was used to obtain 164 responses from customers. Correlation and multiple regressions were used to investigate the relationship between dependent and independent variables. The finding of the study shows that economic factors, and institutional factors to the causes of loan default. The research proved that institutional factors and economic factors impacted loan defaults. The findings of the study suggest to the bank managers, loan officers, recovery officers, and other staff members to pay attention to credit terms, monitoring, inflation rates, and the income of the customers when they grant loans for new customers. The findings of this study will aid the management to improve their management of non-performing loans, encourage bank managers to participate more in policy formulation at the micro and macro levels as far as bad debt management is concerned, and also to diversify bank's investment portfolios.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121184675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Leader Member Exchange (LMX) often has more ramifications for organizational results than a leader trait or behavior. LMX theory studies the quality of the relationship between the leader and each individual follower in a work unit. In certain instances, the styles of followers’ is an ancestor for the formation of highquality LMX relationships. Five styles of followership styles have been described as alienated, conformist, passive, exemplary and pragmatic based on two behavioral dimensions of independent critical thinking and active engagement. How these followership styles relate with the formation of quality of LMX is an absent field in both relationship based approach to leadership and as well as followership literature. Accordingly, this investigation was carried out to fill this gap. Based on a purposeful sampling procedure, 200 newly graduated employees were selected. The main research instruments were questionnaires. The LMX 7 questionnaire was used to collect data regarding the quality of the relationship between leaders and followers, while Kelley’s followership styles assessment and model was used to identify the followership styles of the respondents. Findings have shown that the existing level of LMX, active engagement and independent critical thinking behavior of newly graduated employees are not in a satisfactory. Further, active engagement behavior is closely linked with LMX as opposed to independent critical thinking behavior. Moreover, it was revealed that high quality LMX relationships were encountered by conformist and exemplary followership styles.
{"title":"Leader Member Exchange (LMX) and Followership Styles","authors":"A. Dilshani","doi":"10.4038/wjm.v10i1.7482","DOIUrl":"https://doi.org/10.4038/wjm.v10i1.7482","url":null,"abstract":"The Leader Member Exchange (LMX) often has more ramifications for organizational results than a leader trait or behavior. LMX theory studies the quality of the relationship between the leader and each individual follower in a work unit. In certain instances, the styles of followers’ is an ancestor for the formation of highquality LMX relationships. Five styles of followership styles have been described as alienated, conformist, passive, exemplary and pragmatic based on two behavioral dimensions of independent critical thinking and active engagement. How these followership styles relate with the formation of quality of LMX is an absent field in both relationship based approach to leadership and as well as followership literature. Accordingly, this investigation was carried out to fill this gap. Based on a purposeful sampling procedure, 200 newly graduated employees were selected. The main research instruments were questionnaires. The LMX 7 questionnaire was used to collect data regarding the quality of the relationship between leaders and followers, while Kelley’s followership styles assessment and model was used to identify the followership styles of the respondents. Findings have shown that the existing level of LMX, active engagement and independent critical thinking behavior of newly graduated employees are not in a satisfactory. Further, active engagement behavior is closely linked with LMX as opposed to independent critical thinking behavior. Moreover, it was revealed that high quality LMX relationships were encountered by conformist and exemplary followership styles.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130648568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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