All businesses are trying to win the market by competing with other rivalries. The Textile industry is not exceptional for that. Textile shops are also one of the well-known retail markets in the industry that depend on customer satisfaction for their success. The main objective of the study is to investigate the impact of salespersons’ interaction on customer satisfaction of textile shops in the Kiribathgoda area since salespersons are the change agents to change the minds of customers. Data were collected through a structured questionnaire among 100 respondents based on the simple random sampling method. Researchers incorporated correlation & regression analyses by using the SPSS version 20.0 software for analyzing the data. Major findings showed that all three dimensions of salespersons’ interaction -Communication skills, Empathy and Trust have a positive relationship with Customer Satisfaction. 61.4% salespersons’ interaction impacted on customer satisfaction and Trust has a higher impact (39.3%) on Customer Satisfaction rather than Communication skills and Empathy.
{"title":"The Impact of Salespersons’ Interaction on Customer Satisfaction of Textile Shops: A Study in Kiribathgoda Area","authors":"P. Selvarajan, M. Perera","doi":"10.4038/WJM.V12I1.7524","DOIUrl":"https://doi.org/10.4038/WJM.V12I1.7524","url":null,"abstract":"All businesses are trying to win the market by competing with other rivalries. The Textile industry is not exceptional for that. Textile shops are also one of the well-known retail markets in the industry that depend on customer satisfaction for their success. The main objective of the study is to investigate the impact of salespersons’ interaction on customer satisfaction of textile shops in the Kiribathgoda area since salespersons are the change agents to change the minds of customers. Data were collected through a structured questionnaire among 100 respondents based on the simple random sampling method. Researchers incorporated correlation & regression analyses by using the SPSS version 20.0 software for analyzing the data. Major findings showed that all three dimensions of salespersons’ interaction -Communication skills, Empathy and Trust have a positive relationship with Customer Satisfaction. 61.4% salespersons’ interaction impacted on customer satisfaction and Trust has a higher impact (39.3%) on Customer Satisfaction rather than Communication skills and Empathy.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126734824","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to investigate how computer mediated communication (CMC) system have impacted on employee’s job satisfaction of Ceylon Electricity Board, Sri Lanka to fill the gaps in the computer mediated communication literature and provide useful information on interpersonal relationships within an organization. The sample of the study consisted of 400 respondents representing executive and medium level technical service (MLTS) staff of the transmission division of Ceylon Electricity Board in Sri Lanka. Self-administered questionnaire and the web-based questionnaire was used to collect primary data while data were analyzed with Partial Least Squares path modeling (PLS). The research findings indicated that computerized maintenance management is the most significant factor impacting on the employees’ job satisfaction and it also identified that there is a positive and statistically significant impact of instant messaging and electronic mails on employees’ job satisfaction. The results provide valuable input regarding the instant messaging and job satisfaction.
{"title":"Effect of Computer-Mediated Communication System on Job Satisfaction of Employees in Transmission Division of Ceylon Electricity Board, Sri Lanka","authors":"T. Gunawardana","doi":"10.4038/WJM.V12I1.7525","DOIUrl":"https://doi.org/10.4038/WJM.V12I1.7525","url":null,"abstract":"This study aims to investigate how computer mediated communication (CMC) system have impacted on employee’s job satisfaction of Ceylon Electricity Board, Sri Lanka to fill the gaps in the computer mediated communication literature and provide useful information on interpersonal relationships within an organization. The sample of the study consisted of 400 respondents representing executive and medium level technical service (MLTS) staff of the transmission division of Ceylon Electricity Board in Sri Lanka. Self-administered questionnaire and the web-based questionnaire was used to collect primary data while data were analyzed with Partial Least Squares path modeling (PLS). The research findings indicated that computerized maintenance management is the most significant factor impacting on the employees’ job satisfaction and it also identified that there is a positive and statistically significant impact of instant messaging and electronic mails on employees’ job satisfaction. The results provide valuable input regarding the instant messaging and job satisfaction.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131341281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this paper is to investigate the impact of consumers’ attitudes on green purchase intention in Sri Lanka, due to the lack of consensus that exists in the causal ordering of either antecedent or mediating variables. Additionally, the literature provides mixed results for the effects of consumers’ intention on green purchase intention in the global context while there are few studies in the Sri Lankan context. This study is an attempt to fill these research gaps. The data were collected over randomly administering structured questionnaires from 100 green product buyers in Galle district, Sri Lanka. The partial least square path modeling (PLS) was used to measure the impact of social influences, environmental consciousness, environmental responsibility, and health consciousness, on green purchase intention. The findings of the study provided new ways to develop green marketing strategies for organizations by considering environmental concerns, environmental responsibilities, health consciousness, and social influences.
{"title":"The Impact of Consumers’ Attitudes on Green Purchase Intention","authors":"R. Rathnayaka, T. Gunawardana","doi":"10.4038/WJM.V12I1.7519","DOIUrl":"https://doi.org/10.4038/WJM.V12I1.7519","url":null,"abstract":"The purpose of this paper is to investigate the impact of consumers’ attitudes on green purchase intention in Sri Lanka, due to the lack of consensus that exists in the causal ordering of either antecedent or mediating variables. Additionally, the literature provides mixed results for the effects of consumers’ intention on green purchase intention in the global context while there are few studies in the Sri Lankan context. This study is an attempt to fill these research gaps. The data were collected over randomly administering structured questionnaires from 100 green product buyers in Galle district, Sri Lanka. The partial least square path modeling (PLS) was used to measure the impact of social influences, environmental consciousness, environmental responsibility, and health consciousness, on green purchase intention. The findings of the study provided new ways to develop green marketing strategies for organizations by considering environmental concerns, environmental responsibilities, health consciousness, and social influences.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124397360","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
E-learning, the product of technology and education, has emerged as a powerful medium of learning particularly in the higher education sector. Significance of e-learning in educational services has led to a massive growth in the number of e-learning courses and systems offering different types of services followed by the COVID 19 pandemic. Thus, evaluation of e-learning -systems is critical to ensure successful delivery, effective use, and positive impacts on learners. Survey data of Sri Lankan university student’s sample tested the research hypotheses. Quantitative assessment of determinants of PLS-SEM results confirms 81.7% explanatory power of the predictor variables in explaining the variance of E-Learning Success among which Instructor Quality, Learner Quality, Service Quality, Support System Quality and Technical System Quality found significant predictors. Implications invite revisiting the theoretical models to assess the e-learning effectiveness by incorporating multifarious factors while developing elearning system of multifractality found critical for the success of any electronically driven learning experience.
{"title":"Evaluating E-Learning Systems Success: A Case of Sri Lanka","authors":"W. Tennakoon, W. Lasanthika","doi":"10.4038/WJM.V12I1.7516","DOIUrl":"https://doi.org/10.4038/WJM.V12I1.7516","url":null,"abstract":"E-learning, the product of technology and education, has emerged as a powerful medium of learning particularly in the higher education sector. Significance of e-learning in educational services has led to a massive growth in the number of e-learning courses and systems offering different types of services followed by the COVID 19 pandemic. Thus, evaluation of e-learning -systems is critical to ensure successful delivery, effective use, and positive impacts on learners. Survey data of Sri Lankan university student’s sample tested the research hypotheses. Quantitative assessment of determinants of PLS-SEM results confirms 81.7% explanatory power of the predictor variables in explaining the variance of E-Learning Success among which Instructor Quality, Learner Quality, Service Quality, Support System Quality and Technical System Quality found significant predictors. Implications invite revisiting the theoretical models to assess the e-learning effectiveness by incorporating multifarious factors while developing elearning system of multifractality found critical for the success of any electronically driven learning experience.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133189661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Organizational Resilience (OR) as a construct and as a socioeconomic challenge is gaining uprising attention. Yet, a better understanding of the term in terms of what it is and what it isn't is still far behind. The present study is aimed at revisiting the definitions of OR for elucidating the scope of it. A systematic review of selected journal articles of 30 years (1990- 2020) indexed in SSCI was performed. Both identifying and distinguishing facets of definitions were reviewed qualitatively and presented. Findings indicate that OR is a multidimensional construct that possesses several features that distinguish it from other similar constructs. The study concluded that the OR is about an organizational philosophy comprised of diverse competencies to manage challenging environmental events in a continuous and progressive way. Implications suggest that any conceptualization of OR should primarily centre on the long-term continuous process of meeting the challenging environmental occurrences rather than a set of discrete capabilities to respond to a devastating event.
{"title":"Organizational Resilience: What it is and what it isn’t? A Conceptual Review","authors":"W. Tennakoon, M. Janadari","doi":"10.4038/WJM.V12I1.7520","DOIUrl":"https://doi.org/10.4038/WJM.V12I1.7520","url":null,"abstract":"Organizational Resilience (OR) as a construct and as a socioeconomic challenge is gaining uprising attention. Yet, a better understanding of the term in terms of what it is and what it isn't is still far behind. The present study is aimed at revisiting the definitions of OR for elucidating the scope of it. A systematic review of selected journal articles of 30 years (1990- 2020) indexed in SSCI was performed. Both identifying and distinguishing facets of definitions were reviewed qualitatively and presented. Findings indicate that OR is a multidimensional construct that possesses several features that distinguish it from other similar constructs. The study concluded that the OR is about an organizational philosophy comprised of diverse competencies to manage challenging environmental events in a continuous and progressive way. Implications suggest that any conceptualization of OR should primarily centre on the long-term continuous process of meeting the challenging environmental occurrences rather than a set of discrete capabilities to respond to a devastating event.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114288135","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Microfinance has evolved as an economic development approach and intended to benefit low-income women and men. The term refers to the provision of financial services to low-income clients, including the selfemployed. Financial services generally include savings and credit; however, some microfinance organizations also provide insurance and payment services. This study examines the influence of microfinance services on the performance of micro entrepreneurs in Pilimathalawa area. 100 micro entrepreneurs who received the benefits from the Samurdhi Bank were selected as sample in this study purpose. The microfinance services – micro-credit, micro-savings, and micro-training were considered as independent variables and the entrepreneurs’ performance was considered as dependent variables of the study. Data were collected through issuing structured questionnaire to the respondents and analyzed using SPSS version 20. The Correlation analysis, Regression analysis and factor analysis were done to influence of financial services on performance of micro entrepreneurs. The results of the present study indicated that the microfinance services had the significant positive relationship with the entrepreneurs’ performance and the microfinance services – micro-credit, micro-saving, and micro-finance have highly impact on the performance of entrepreneurs. Finally, the microfinance services – credits, saving, and training - had highly effect on the performance of the micro entrepreneurs. Further, the study revealed that the micro-savings has most important to the micro entrepreneurs in the Pilimathalawa area in Sri Lanka.
小额信贷已演变为一种经济发展方法，旨在使低收入妇女和男子受益。该术语指的是为低收入客户提供金融服务，包括个体户。金融服务一般包括储蓄和信贷;然而，一些小额信贷组织也提供保险和支付服务。本研究考察了小额信贷服务对皮利马塔拉瓦地区微型企业家绩效的影响。本研究选取了100名从Samurdhi银行获益的微型企业家作为样本。本研究将小额信贷服务——小额信贷、小额储蓄和小额培训作为自变量，将企业家绩效作为因变量。通过向受访者发放结构化问卷收集数据，并使用SPSS version 20进行分析。对金融服务对微企业家绩效的影响进行了相关分析、回归分析和因子分析。本研究结果表明，小额信贷服务与企业家绩效显著正相关，小额信贷服务——小额信贷、小额储蓄和小额金融对企业家绩效有显著影响。最后，小额信贷服务- -信贷、储蓄和培训- -对微型企业家的业绩有很大影响。此外，研究表明，小额储蓄对斯里兰卡皮利马塔拉瓦地区的微型企业家最为重要。
{"title":"Microfinance Services and Performance of Micro Entrepreneurs: A Study of Pilimathalawa Area","authors":"A. Pushpanathan, K. L. Swarnika","doi":"10.4038/WJM.V12I1.7526","DOIUrl":"https://doi.org/10.4038/WJM.V12I1.7526","url":null,"abstract":"Microfinance has evolved as an economic development approach and intended to benefit low-income women and men. The term refers to the provision of financial services to low-income clients, including the selfemployed. Financial services generally include savings and credit; however, some microfinance organizations also provide insurance and payment services. This study examines the influence of microfinance services on the performance of micro entrepreneurs in Pilimathalawa area. 100 micro entrepreneurs who received the benefits from the Samurdhi Bank were selected as sample in this study purpose. The microfinance services – micro-credit, micro-savings, and micro-training were considered as independent variables and the entrepreneurs’ performance was considered as dependent variables of the study. Data were collected through issuing structured questionnaire to the respondents and analyzed using SPSS version 20. The Correlation analysis, Regression analysis and factor analysis were done to influence of financial services on performance of micro entrepreneurs. The results of the present study indicated that the microfinance services had the significant positive relationship with the entrepreneurs’ performance and the microfinance services – micro-credit, micro-saving, and micro-finance have highly impact on the performance of entrepreneurs. Finally, the microfinance services – credits, saving, and training - had highly effect on the performance of the micro entrepreneurs. Further, the study revealed that the micro-savings has most important to the micro entrepreneurs in the Pilimathalawa area in Sri Lanka.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123881112","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
According to the Innovation Diffusion Theory, personal innovativeness is a key component to an individual's decision-making process. Theoretically, however, it does not very clearly describe the role of cultural values in personal innovativeness. If culture influences individuals’ traits, it is necessary to discuss in depth about this relationship, as personal innovativeness a trait. This article, therefore, justifies the importance of further discussing the contribution of cultural values to personal innovativeness using the theory of innovation diffusion. A systematic literature review was conducted for this qualitative analysis, and relevant theories and models were identified to elaborate on the key precursors and concerns identified with existing knowledge. A conceptual map was developed with existing knowledge that expands the knowledge gap for current research.
{"title":"The Role of Individual Cultural Values in Personal Innovativeness","authors":"N. Rathnayake","doi":"10.4038/WJM.V12I1.7515","DOIUrl":"https://doi.org/10.4038/WJM.V12I1.7515","url":null,"abstract":"According to the Innovation Diffusion Theory, personal innovativeness is a key component to an individual's decision-making process. Theoretically, however, it does not very clearly describe the role of cultural values in personal innovativeness. If culture influences individuals’ traits, it is necessary to discuss in depth about this relationship, as personal innovativeness a trait. This article, therefore, justifies the importance of further discussing the contribution of cultural values to personal innovativeness using the theory of innovation diffusion. A systematic literature review was conducted for this qualitative analysis, and relevant theories and models were identified to elaborate on the key precursors and concerns identified with existing knowledge. A conceptual map was developed with existing knowledge that expands the knowledge gap for current research.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"138 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122500025","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Technical efficiency means the effectiveness which a given set of inputs used to produce a given output and it helps to produce the maximum output using minimum quantity of inputs for any firm or farm products. The objectives of this study are to estimate the Hicks – Moorsteen index and examine the impact of demographic, economic, farming and environmental characteristics on total factor productive efficiency index. Further, this study evaluate the overall performance of paddy farmers (n= 200) and identify the factors affecting the efficiency using two – stage Data Envelopment Analysis (DEA) during 2019/2020 period in Mullaitivu district of Sri Lanka. Hicks – Moorsteen index showed that among the components of the index, 94% of the highest mean value was attained in Input Oriented Technical Efficiency (ITE) followed by 93% of efficiency was attained in Output Oriented Scale Efficiency (OSE). Tobit regression results suggested that education, availability of training and destroy the crops whether the crops were damaged by environmental factors were significantly affecting the Hicks – Moorsteen index. Further, results of two – stage input-oriented DEA revealed that on average the overall technical efficiency of paddy farms was nearly 42%, scale efficiency was nearly 45% and variable returns to scale technical efficiency was nearly 93%. The Tobit regression results showed that, education, land ownership, amount of savings, loan size, land quality and farm income were positively impact on overall technical efficiency while experience, ownership of land, amount of savings and destroy the crops whether the crops were damaged by environmental factors significantly affected on technical efficiency. Conversely, scale efficiency of paddy farming mostly influenced by education, land ownership, saving amount, loan size, quality of land and farm. The paper concludes that both input oriented technical efficiency and output oriented scale efficiency need to be improved further as well as scale efficiency mostly affected by economic and farming characteristics in the study.
{"title":"Factors Influencing Technical Efficiency of Paddy Farms in Mullaitivu District: Non – Parametric Approach","authors":"A. Thayaparan, N. Neruja","doi":"10.4038/WJM.V12I1.7528","DOIUrl":"https://doi.org/10.4038/WJM.V12I1.7528","url":null,"abstract":"Technical efficiency means the effectiveness which a given set of inputs used to produce a given output and it helps to produce the maximum output using minimum quantity of inputs for any firm or farm products. The objectives of this study are to estimate the Hicks – Moorsteen index and examine the impact of demographic, economic, farming and environmental characteristics on total factor productive efficiency index. Further, this study evaluate the overall performance of paddy farmers (n= 200) and identify the factors affecting the efficiency using two – stage Data Envelopment Analysis (DEA) during 2019/2020 period in Mullaitivu district of Sri Lanka. Hicks – Moorsteen index showed that among the components of the index, 94% of the highest mean value was attained in Input Oriented Technical Efficiency (ITE) followed by 93% of efficiency was attained in Output Oriented Scale Efficiency (OSE). Tobit regression results suggested that education, availability of training and destroy the crops whether the crops were damaged by environmental factors were significantly affecting the Hicks – Moorsteen index. Further, results of two – stage input-oriented DEA revealed that on average the overall technical efficiency of paddy farms was nearly 42%, scale efficiency was nearly 45% and variable returns to scale technical efficiency was nearly 93%. The Tobit regression results showed that, education, land ownership, amount of savings, loan size, land quality and farm income were positively impact on overall technical efficiency while experience, ownership of land, amount of savings and destroy the crops whether the crops were damaged by environmental factors significantly affected on technical efficiency. Conversely, scale efficiency of paddy farming mostly influenced by education, land ownership, saving amount, loan size, quality of land and farm. The paper concludes that both input oriented technical efficiency and output oriented scale efficiency need to be improved further as well as scale efficiency mostly affected by economic and farming characteristics in the study.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"2009 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125645499","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper aims to reveal the impact of social capital which was empowered by Community Based Tourism projects on the business success of micro and small-scale tourism entrepreneurs (MSSTEs) in rural tourism destinations and to determine is there any distinction of the variation created in the business success by the construct of social capital between the MSSTES who were empowered and who were not empowered. Further, determining of which type of social capital either structural or cognitive does affect highly on the business success was focused. Positivism research approach applied and a sample of MSSTEs in rural tourism destinations from two provinces from Sri Lanka was selected. A pre-tested structured questionnaire was used for primary data collection. Three hypotheses were formulated and tested to reveal the impact of social capital on business success. Independent sample T-Test, correlation and multiple regression analysis were applied to test the hypotheses. Findings revealed that social capital affect significantly on creating a variance in business success. Both structural and cognitive social capital affect significantly on the business success while structural capital shows more power to create a variance on business success than cognitive social capital. This implies that tangible social capital attributes such as well-functioning of community associations, strong interpersonal and institutional networks, regular gathering, etc. are perceived as very important for business success. Also, cognitive type social capital such as shared vision, values and norms, trustworthiness, equality in sharing resources and benefits, etc. creates a significant impact on the business growth.
{"title":"Impact of Social Capital Empowerments on the Businesses Success among the Micro and Small-Scale Tourism Entrepreneurs in Sri Lanka","authors":"G. Sriyani","doi":"10.4038/WJM.V12I1.7522","DOIUrl":"https://doi.org/10.4038/WJM.V12I1.7522","url":null,"abstract":"This paper aims to reveal the impact of social capital which was empowered by Community Based Tourism projects on the business success of micro and small-scale tourism entrepreneurs (MSSTEs) in rural tourism destinations and to determine is there any distinction of the variation created in the business success by the construct of social capital between the MSSTES who were empowered and who were not empowered. Further, determining of which type of social capital either structural or cognitive does affect highly on the business success was focused. Positivism research approach applied and a sample of MSSTEs in rural tourism destinations from two provinces from Sri Lanka was selected. A pre-tested structured questionnaire was used for primary data collection. Three hypotheses were formulated and tested to reveal the impact of social capital on business success. Independent sample T-Test, correlation and multiple regression analysis were applied to test the hypotheses. Findings revealed that social capital affect significantly on creating a variance in business success. Both structural and cognitive social capital affect significantly on the business success while structural capital shows more power to create a variance on business success than cognitive social capital. This implies that tangible social capital attributes such as well-functioning of community associations, strong interpersonal and institutional networks, regular gathering, etc. are perceived as very important for business success. Also, cognitive type social capital such as shared vision, values and norms, trustworthiness, equality in sharing resources and benefits, etc. creates a significant impact on the business growth.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114886515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The budgetary management process has been a part of management control system of the organizations. This process encourages Owners, Managers and Accountants to plan the stakeholders involved provides information for improved organizational performance. The purpose of this research was to examine the impact of budgetary management process on organizational performance in the Small and Medium Enterprises (SMEs) in Hambantota district. The researcher has collected data by using a structured questionnaire. Owners, Managers and Accountants have been selected as respondents to collect primary data for the research. The study was considered with four hypotheses which were constructed to reveal whether the independent variables of budgetary coordination, budgetary monitoring, budgetary communication and budgetary evaluation are significantly influence on the dependent variable of organizational performance of SMEs in Hambantota district. The regression results revealed that the budgetary coordination and budgetary monitoring have the highest impact level on organizational performance while the budgetary communication has the least impact level. Further regression results showed that budgetary evaluation has insignificant effect on organizational performance, while this confirms budgetary coordination, budgetary monitoring and budgetary communication have positive and significant impact on organizational performance.
{"title":"The Impact of Budgetary Management Process on Organizational Performance: Special Reference to Small and Medium Enterprises in Hambantota District, Sri Lanka","authors":"S. Janaki, R. Madhumali","doi":"10.4038/WJM.V12I1.7521","DOIUrl":"https://doi.org/10.4038/WJM.V12I1.7521","url":null,"abstract":"The budgetary management process has been a part of management control system of the organizations. This process encourages Owners, Managers and Accountants to plan the stakeholders involved provides information for improved organizational performance. The purpose of this research was to examine the impact of budgetary management process on organizational performance in the Small and Medium Enterprises (SMEs) in Hambantota district. The researcher has collected data by using a structured questionnaire. Owners, Managers and Accountants have been selected as respondents to collect primary data for the research. The study was considered with four hypotheses which were constructed to reveal whether the independent variables of budgetary coordination, budgetary monitoring, budgetary communication and budgetary evaluation are significantly influence on the dependent variable of organizational performance of SMEs in Hambantota district. The regression results revealed that the budgetary coordination and budgetary monitoring have the highest impact level on organizational performance while the budgetary communication has the least impact level. Further regression results showed that budgetary evaluation has insignificant effect on organizational performance, while this confirms budgetary coordination, budgetary monitoring and budgetary communication have positive and significant impact on organizational performance.","PeriodicalId":202867,"journal":{"name":"Wayamba Journal of Management","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125448823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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