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EXPRESS: Ten Most Influential Papers from the First Thirty Years of the Production and Operations Management Journal 快讯:生产与运营管理杂志》创刊三十年来最具影响力的十篇论文
IF 5 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-04-16 DOI: 10.1177/10591478241250036
Subodha Kumar, Vinod R. Singhal
We describe the process used to identify the ten most influential papers published in the Production and Operations Management ( POM) journal in its first thirty years. We also briefly discuss and highlight the selected papers.
我们介绍了《生产与运营管理》(POM)期刊创刊三十年来所发表的十篇最具影响力论文的评选过程。我们还简要讨论并重点介绍了入选论文。
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引用次数: 0
EXPRESS: Cost Optimization in Cloud Computing: Capacity Reservation for Intermittent Random Demand Surges 快讯:云计算中的成本优化:间歇性随机需求激增的容量预留
IF 5 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-04-16 DOI: 10.1177/10591478241251614
The adoption of cloud computing has been accelerating over the last decade, while enterprise cloud users (“firms”) are struggling to manage their growing cloud expenditures in the face of intermittent digital demand surges caused by planned or random events. To deal with such challenges, a firm can employ reserved instances with the standard contract length (e.g., one year) to meet the stationary base demand, which we refer to as the base contracts, complemented by additional reserved instances with either standard or shorter contract lengths, which we refer to as the supplementary contracts, to cope with the demand surges. We first analyze a model whereby the surge and inter-surge durations are deterministic, demand magnitude is random, and cancellation of the reservations is allowed. We develop a capacity management plan for the firm including not only the optimal capacity levels, which follow a newsvendor-type solution, but also the optimal policy for managing the purchase, renewal, cancellation, or expiration of the supplementary contracts, which can be characterized as a two-threshold policy. Due to the complexity of the structure of the optimal policy, we also construct an effective heuristic policy by excluding the renewal option from the action space, which can be applied to a more general setting where the surge and inter-surge durations are random. We examine two model extensions: (1) when trades of reserved instances are allowed in a secondary marketplace; (2) when the firm does not have exact information about the distributions of the surge magnitude and duration while it can adjust the capacity levels as data unveils. Our analysis shows that the optimal policy for managing the supplementary contracts depends on the relative magnitude of the surge and inter-surge durations in relationship to the cancellation fee. Moreover, our numerical results show that cloud platforms that offer a secondary marketplace are more attractive to firms from a cost standpoint than those that allow cancellation only. The latter, without the secondary marketplace, however, can achieve parity with the former by offering a deeper discount rate for the reserved instances, thereby bypassing the cost of administering the secondary marketplace.
云计算的应用在过去十年中不断加速,而企业云用户("公司")却在计划或随机事件导致的间歇性数字需求激增面前,努力管理其不断增长的云支出。为了应对这种挑战,企业可以采用标准合同长度(如一年)的预留实例来满足固定的基本需求,我们称之为基本合同,并辅以标准或较短合同长度的额外预留实例(我们称之为补充合同)来应对需求激增。我们首先分析了一个模型,在这个模型中,激增和激增间的持续时间是确定的,需求量是随机的,并且允许取消预订。我们为该公司制定了一个产能管理计划,其中不仅包括遵循新闻供应商类型解决方案的最优产能水平,还包括管理补充合同的购买、续订、取消或到期的最优政策,该政策可表征为双阈值政策。由于最优政策结构的复杂性,我们还构建了一个有效的启发式政策,将续约选项排除在行动空间之外,该政策可应用于激增和激增间隔时间为随机的更一般环境。我们研究了两个模型扩展:(1)允许在二级市场上对保留实例进行交易;(2)企业不掌握有关激增幅度和持续时间分布的确切信息,但可以根据数据调整产能水平。我们的分析表明,管理补充合同的最优策略取决于激增的相对幅度和激增间持续时间与取消费用的关系。此外,我们的数值结果表明,从成本角度来看,提供二级市场的云平台比只允许取消合同的云平台对企业更有吸引力。然而,不提供二级市场的云平台可以通过为保留实例提供更高的折扣率,从而绕过管理二级市场的成本,达到与前者持平的效果。
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引用次数: 0
EXPRESS: Product Customization and Returns: the Moderating Role of National Culture 快讯产品定制与退货:民族文化的调节作用
IF 5 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-04-16 DOI: 10.1177/10591478241249477
Haileab Hilafu, Paolo Letizia, Paolo Roma
Product customization enables consumers to tailor products to their individual preferences. One benefit of customization is its lower volume of returns. By customizing, consumers learn about their product preferences and develop a sense of attachment to the products they help “create.” As a result, they are less likely to return the purchased items. The effect of product customization on returns may depend on cultural traits of consumers, such as the extent to which they would avoid uncertainty or the degree to which they would feel “subordinate” to authority. Hence, this article studies how national cultures moderate the negative relationship between customization and returns. Our investigation analyzes a unique dataset from a leading global luxury brand manufacturer that offers both standard and customized versions of a product across more than 20 countries. We find that the disparity in return rates between standard (higher rate) versus customized products (lower rate) depends on the cultural dimensions originally introduced by Hofstede. This gap widens with masculinity and uncertainty avoidance, but narrows with power distance and individualism. Therefore, multinational firms should weigh these aspects of national cultures when designing both customization and return policies.
产品定制使消费者能够根据个人喜好定制产品。定制的一个好处是退货率较低。通过定制,消费者可以了解自己的产品偏好,并对自己帮助 "创造 "的产品产生依恋感。因此,他们不太可能退货。产品定制对退货的影响可能取决于消费者的文化特征,如他们在多大程度上会避免不确定性,或在多大程度上会觉得自己 "从属于 "权威。因此,本文研究了民族文化如何调节定制与退货之间的负相关关系。我们的调查分析了一个独特的数据集,该数据集来自一家全球领先的奢侈品牌制造商,该制造商在 20 多个国家同时提供标准版和定制版产品。我们发现,标准产品(回报率较高)与定制产品(回报率较低)之间的回报率差距取决于霍夫斯泰德最初提出的文化维度。这种差距随着男性气质和避免不确定性而扩大,但随着权力距离和个人主义而缩小。因此,跨国公司在设计定制和退货政策时,应权衡民族文化的这些方面。
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引用次数: 0
EXPRESS: Enhancing Make-to-Order Manufacturing Agility: When Flexible Capacity Meets Dynamic Pricing 快递:提高按订单生产的灵活性:当灵活产能遇上动态定价
IF 5 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-04-15 DOI: 10.1177/10591478241249122
X. Sun, Shiwei Chai, Anand A. Paul, Lingjiong Zhu
The rise of online marketplaces has raised customer expectations regarding customization and lead time. It poses significant challenges to manufacturing firms and prompts a move from make-to-stock to a more flexible make-to-order system. Compared to make-to-stock settings, make-to-order systems cannot smooth fluctuations in demand using available stock. While viewing dynamic pricing as a useful strategy to balance supply with demand, many manufacturing firms can also create capacity flexibility. In that scenario, system costs could be cut by managing capacity and demand simultaneously. In this paper, we consider a make-to-order production environment with base and surge capacity as well as the ability to adjust product pricing. Our main focus is on operational decision-making, assuming that the base capacity and surge capacity are fixed, but activating the surge capacity incurs a setup cost. Initially, we propose a stochastic control model to reflect this complex decision problem. However, our initial model leads to an intractable dynamic programming problem. To overcome this, we convert the problem to a more tractable diffusion control problem. This approach helps to reveal the conditions under which utilizing flexible capacity is more advantageous than relying solely on fixed capacity. When flexible capacity is advantageous, we provide a solution to the diffusion control problem that can guide optimal capacity and price adjustments. We discover an interesting interplay between capacity adjustment and dynamic pricing. In particular, we find that the price, which aims at reducing congestion, may not monotonically increase with the congestion level when capacity adjustments incur a fixed cost.
在线市场的兴起提高了客户对定制化和交货期的期望。这给制造企业带来了巨大挑战,促使他们从按库存生产转向更灵活的按订单生产系统。与按库存生产相比,按订单生产系统无法利用现有库存平抑需求波动。在把动态定价视为平衡供需的有效策略的同时,许多制造企业还可以创造产能灵活性。在这种情况下,可以通过同时管理产能和需求来降低系统成本。在本文中,我们考虑的是具有基本产能和激增产能以及调整产品定价能力的按订单生产环境。我们主要关注运营决策,假设基本产能和激增产能是固定的,但激活激增产能会产生设置成本。最初,我们提出了一个随机控制模型来反映这一复杂的决策问题。然而,我们的初始模型导致了一个难以解决的动态编程问题。为了解决这个问题,我们将其转换为一个更易处理的扩散控制问题。这种方法有助于揭示在哪些条件下,利用灵活的产能比完全依赖固定产能更有利。当灵活产能具有优势时,我们就能为扩散控制问题提供一个解决方案,从而指导最优产能和价格调整。我们发现了产能调整与动态定价之间有趣的相互作用。特别是,我们发现当容量调整产生固定成本时,旨在减少拥堵的价格可能不会随着拥堵水平的增加而单调增加。
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引用次数: 0
EXPRESS: Equity in Health and Humanitarian Logistics: a People-Centered Perspective 快讯卫生和人道主义物流中的公平:以人为本的视角
IF 5 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-04-12 DOI: 10.1177/10591478241248751
T. Breugem, Yu Fan, Andreas K. Gernert, L. V. Van Wassenhove
Diversity, equity, and inclusion (DEI) are at the core of present-day health and humanitarian logistics. Aid organizations advocate inclusive people-centered approaches to ensure that affected communities receive appropriate aid in an effective and equitable way. Tensions and even conflicts can arise if affected communities perceive the distribution of aid as inequitable. These perceptions are driven by people’s so-called distributional preferences. These preferences are shaped by culture, social bonds, and experiences, and they describe how an individual’s well-being and behavior are impacted by potential inequalities. Their importance is increasingly recognized by aid organizations, but research on equity in health and humanitarian logistics remains focused on equal access and prioritizing needs. Using current examples from the Syrian and Rohingya refugee crises, we show the importance of recognizing and managing distributional preferences. Based on these examples and in line with DEI principles, we discuss several ways that we, as the operations community, can help conceptualize inclusive and people-centered approaches that account for distributional preferences.
多样性、公平和包容(DEI)是当今卫生和人道主义后勤工作的核心。援助组织提倡以人为本的包容性方法,以确保受灾社区以有效、公平的方式获得适当的援助。如果受影响社区认为援助分配不公,就会出现紧张甚至冲突。这些看法是由人们所谓的分配偏好驱动的。这些偏好是由文化、社会纽带和经验形成的,它们描述了个人的福祉和行为如何受到潜在不平等的影响。援助组织越来越认识到这些偏好的重要性,但对医疗卫生和人道主义后勤领域公平性的研究仍然集中在平等获取和优先满足需求上。我们以当前叙利亚和罗兴亚难民危机为例,说明了认识和管理分配偏好的重要性。基于这些例子,并根据人道主义行动平等原则,我们讨论了作为行动界,我们可以帮助构思考虑分配偏好的包容性和以人为本的方法的几种途径。
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引用次数: 0
EXPRESS: Can Digital Skills Empower Disadvantaged Castes and Women? Evidence from India 快讯数字技能能否增强弱势种姓和妇女的权能?来自印度的证据
IF 5 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-04-12 DOI: 10.1177/10591478241248749
Che-Wei Liu, Terence Saldanha, Sunil Mithas
How do digital skills influence individuals’ wages in contexts where caste-based and gender-based social stratification play an important role? We draw on sociology and economics literature to argue that the returns to digital skills in such contexts are shaped by caste and gender, and that digital skills empower disadvantaged individuals to increase their wages. Our empirical analysis of a rich micro-dataset on more than 20,000 individuals over two years of observations in India yields two key findings. First, we find that the positive returns to digital skills are greater for individuals from the Scheduled Castes and Scheduled Tribes in India than for individuals from other castes. Second, we find that the returns to digital skills are greater for women than for men. We also find that movement up the skilled occupation ladder is a mechanism that mediates the relationship between digital skills and wages. Our post hoc exploratory analyses suggest that among individuals from the lowest castes, the returns to digital skills are greater for women than for men, and that returns to digital skills are lower in regions with less developed infrastructure and lower literacy rates than in other regions. We discuss the implications of our findings for diversity, equity, and inclusion research in operations management.
在基于种姓和性别的社会分层发挥重要作用的背景下,数字技能如何影响个人的工资?我们借鉴社会学和经济学文献,认为在这种情况下,数字技能的回报是由种姓和性别决定的,而且数字技能使弱势个人有能力提高他们的工资。我们对印度两年来观察到的 20,000 多人的丰富微观数据集进行了实证分析,得出了两个重要发现。首先,我们发现,与其他种姓的人相比,印度在册种姓和在册部落的人从数字技能中获得的正收益更大。其次,我们发现女性从数字技能中获得的回报要高于男性。我们还发现,技能职业阶梯的上升是数字技能与工资之间关系的中介机制。我们的事后探索性分析表明,在来自最低种姓的个人中,女性的数字技能回报率高于男性,在基础设施欠发达和识字率较低的地区,数字技能的回报率低于其他地区。我们将讨论我们的发现对运营管理中的多样性、公平性和包容性研究的影响。
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引用次数: 0
EXPRESS: The Impact of Writing Direction on Order Picking Performance: Empirical Evidence on Diversity and Efficiency in Operations Management 快递:写作方向对订单拣选绩效的影响:运营管理多样性与效率的经验证据
IF 5 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-04-12 DOI: 10.1177/10591478241248750
Dominic Loske, Matthias Klumpp, Jelle De Vries, Andrea D. Bührmann, Julia Giese, Joachim Lübke
Language system diversity is a source of individual differences. Research on human cognition has established that writing direction influences non-linguistic mental schemata such as spatial orientation. However, there is little empirical evidence of its impact on task performance. We examine whether task performance in manual order-picking is higher when the in-aisle travel direction follows the writing direction of order pickers. We conducted this study in cooperation with a German brick-and-mortar grocery retailer, allowing us to employ a unique real-world data set comprising 3,200,534 storage-location visits by 113 order pickers, 61 of whom had a left-to-right and 52 a right-to-left writing direction. Our statistical analyses suggest that order-picking task performance improves when the in-aisle travel direction follows individual writing direction. This creates a path to diversity-inspired operations management that treats efficiency and the diversity and inclusion of human workers as equally important for optimization.
语言系统的多样性是个体差异的根源。有关人类认知的研究已经证实,书写方向会影响非语言的心理图式,如空间定位。然而,有关书写方向对任务表现影响的实证证据却很少。我们研究了在人工拣选订单时,如果通道内的行进方向与订单拣选者的书写方向一致,任务绩效是否会更高。我们与一家德国实体杂货店零售商合作开展了这项研究,从而获得了一个独特的真实世界数据集,其中包括 113 名订单拣选员的 3,200,534 次仓储位置访问,其中 61 人的书写方向是从左到右,52 人的书写方向是从右到左。我们的统计分析表明,当通道内的行进方向与个人书写方向一致时,订单拣选任务的绩效会有所提高。这为受多样性启发的运营管理开辟了一条道路,将效率与员工的多样性和包容性视为同等重要的优化因素。
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引用次数: 0
EXPRESS: Examining Behavioral Biases in Discretionary Pricing: Evidence from Field and Lab Experiments 快讯研究自由裁量定价中的行为偏差:来自现场和实验室实验的证据
IF 5 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-04-12 DOI: 10.1177/10591478241248747
Xinyu Liang, Yixin (Iris) Wang, Jun Li
In theory, discretionary pricing enhances company performance by enabling managers to incorporate local information. However, in practice, managers may be prone to behavioral biases that can lead to sub-optimal decisions. This paper investigates the effectiveness of discretionary pricing and behavioral elements on pricing decisions via field and lab experiments. Collaborating with a pharmacy chain retailer, we first analyzed a field experiment that delegated pricing authority to store managers. We find that managers began engaging in discretionary pricing after two months of experiment implementation and tended to raise the prices of high-priced drugs, resulting in significant sales and revenue losses. This effect was particularly prominent among less experienced managers and in low-competition stores. We further designed a set of lab experiments to generalize our field observations and explore possible behavioral drivers. We requested lab participants to make pricing decisions under different information display scenarios and compared the average price adjustments between the direct display and click-to-view designs. We observe that participants also tended to raise product prices, and the magnitude of elevation was higher in the click-to-view group where the demand function information is less salient and accessible. Follow-up lab experiments support our field observations, suggesting that experience through repeated decisions and real-time feedback could alleviate the bias effect. Additionally, participants focused on high-priced products when given a list of items for discretionary pricing. Our results highlight the need to consider behavioral biases in human-algorithm collaborations and provide practical insights for improving information provision and training in discretionary settings.
从理论上讲,酌情定价可使管理者纳入当地信息,从而提高公司业绩。然而,在实践中,管理者可能容易出现行为偏差,从而导致次优决策。本文通过实地和实验室实验,研究了酌情定价和行为因素对定价决策的影响。我们与一家连锁药店零售商合作,首先分析了一项将定价权下放给门店经理的现场实验。我们发现,在实验实施两个月后,经理们开始酌情定价,并倾向于提高高价药品的价格,从而造成了巨大的销售和收入损失。这种效应在经验较少的经理和低竞争店中尤为突出。我们进一步设计了一组实验室实验,以推广我们的实地观察结果,并探索可能的行为驱动因素。我们要求实验室参与者在不同的信息显示情景下做出定价决策,并比较了直接显示和点击查看两种设计的平均价格调整幅度。我们观察到,参与者也倾向于提高产品价格,而在点击查看组中,需求函数信息的显著性和可获取性更低,因此价格提高的幅度也更大。后续的实验室实验支持了我们的实地观察,表明通过重复决策和实时反馈获得的经验可以减轻偏差效应。此外,当参与者得到一份可自行定价的商品清单时,他们会将注意力集中在高价产品上。我们的研究结果强调了在人类与算法合作中考虑行为偏差的必要性,并为改进自由定价环境中的信息提供和培训提供了实用的见解。
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引用次数: 0
Optimal Batch Size and Process Setting in Light-Emitting Diode (LED) Coproduction Processes 发光二极管 (LED) 协同生产工艺中的最佳批量大小和工艺设置
IF 5 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-04-02 DOI: 10.1177/10591478241238975
Vashkar Ghosh, Anand Paul, Zhechao Yang, Lingjiong Zhu
This paper studies the challenges involved in production planning in coproduction systems, specifically the production of semiconductor chips for light-emitting diodes (LEDs). The production output in this industry is characterized by a stochastic distribution over the targeted production metric; thus the whole range of production is not suitable for a specific application. We formulate a novel stochastic profit optimization problem with random production output and random demand—based on information gleaned from interactions with a large integrated LED manufacturer—and determine the optimal production parameter setting and the batch size analytically; we solve the problem exactly in the special case of a single customer specification, and approximately in the case of an arbitrary number of customer specifications. We find that the optimal production setting depends on the sharpness of the density function governing the production output distribution and the range of parameter settings that are acceptable to customers. We show analytically that even under perfectly symmetric conditions, the optimal production setting is not necessarily symmetrically located with respect to the output range. We complement our analytical results with a Monte Carlo simulation of an augmented model with service level constraints. Our simulation results show that the approximate model that we develop serves as an excellent proxy for the intractable exact model, and illustrates the interplay between production output randomness, demand randomness, service levels, and production yield.
本文研究了共同生产系统中生产规划所面临的挑战,特别是发光二极管(LED)半导体芯片的生产。该行业的生产产出具有目标生产指标随机分布的特点,因此整个生产范围并不适合特定应用。我们根据从与一家大型集成 LED 制造商的互动中收集到的信息,提出了一个具有随机产量和随机需求的新型随机利润优化问题,并通过分析确定了最佳生产参数设置和批量大小;我们精确地解决了单一客户规格的特殊情况,并近似地解决了任意数量客户规格的情况。我们发现,最佳生产设置取决于管理生产产出分布的密度函数的尖锐程度,以及客户可接受的参数设置范围。我们通过分析表明,即使在完全对称的条件下,最优生产设置也不一定与产出范围对称。我们通过对带有服务水平约束的增强模型进行蒙特卡罗模拟,对分析结果进行了补充。我们的模拟结果表明,我们开发的近似模型可以很好地替代难以解决的精确模型,并说明了产量随机性、需求随机性、服务水平和产量之间的相互作用。
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引用次数: 0
EXPRESS: Wholesale Price Discrimination and Contract Unobservability EXPRESS:批发价格歧视与合同不可观测性
IF 5 3区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-04-01 DOI: 10.1177/10591478241246962
Shengming Zheng, Quan Zheng, A. Vakharia
This study examines how wholesale price discrimination (WD) by a supplier affects different parties in a supply chain involving a common supplier distributing homogeneous products through two competing retailers with different costs under wholesale price contracts. Especially, we allow for contract unobservability, where the contract terms between the supplier and each retailer are secret to the rival retailer. Intuitively, given the downstream asymmetry, WD should be more advantageous than the uniform wholesale price (UW) scheme for the supplier. This is true under observable contracts, as we show that WD benefits the supplier and less efficient retailer but hurts the more efficient retailer, supply chain, and consumers. Under unobservability, however, we find that the supplier may be better off by committing to UW. The intuition is that contract unobservability induces the supplier to set lower discretionary wholesale prices, which can outweigh the benefits of pricing flexibility. Consequently, a lack of commitment to UW can benefit both retailers, improve supply chain efficiency, and increase consumer surplus. Our findings suggest that policymakers should be cautious about imposing restrictions on WD. We also consider three extensions for robustness and offer new insights.
本研究探讨了供应商的批发价格歧视(WD)如何影响供应链中的各方,该供应链涉及一个共同的供应商通过两个具有竞争性的零售商分销同质产品,而这两个零售商根据批发价格合同具有不同的成本。特别是,我们考虑到了合同的不可观测性,即供应商与每个零售商之间的合同条款对竞争对手零售商是保密的。从直观上看,考虑到下游的不对称,对供应商来说,WD 应该比统一批发价(UW)方案更有利。这在可观察合约下是正确的,因为我们表明,WD 对供应商和效率较低的零售商有利,但对效率较高的零售商、供应链和消费者不利。然而,在不可观察的情况下,我们发现供应商可能会因为承诺统一价格而获得更好的收益。我们的直觉是,合同的不可预见性会诱使供应商自行决定较低的批发价格,这可能会抵消定价灵活性带来的好处。因此,不承诺 "统一零售价 "对零售商和消费者都有利,可以提高供应链效率,增加消费者剩余。我们的研究结果表明,政策制定者应该谨慎对待对统一批发价的限制。我们还考虑了三个扩展,以提高稳健性并提供新的见解。
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引用次数: 0
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Production and Operations Management
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