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Does Organisational Climate Improve Quality Management Practice? Empirical Evidence from Egyptian Higher Education 组织氛围能改善质量管理实践吗?来自埃及高等教育的经验证据
Pub Date : 2020-12-01 DOI: 10.13189/ujm.2020.080602
Shorouk Aboudahr, Mua’azam Mohamad
This study investigated the influence of organizational climate on quality management practices in Egyptian public universities. The study used a quantitative research design method. The sample consists of 150 respondents selected through both stratified sampling and simple random sampling to get a real population representation and minimization of the sampling bias. The research used the questionnaire as an instrument that involved 23 items, distributed to four disciplines: staff freedom, resource adequacy, decision making participation, and quality management practice for data collection by the researcher. The instrument was validated by experts from the Department of Education, Utara Malaysia University, through the face and content validation. Data collected were analyzed using Structural Equation Modelling (SEM) which was employed for data analysis method through AMOS statistical software based on the parametric SEM in AMOS 22.0. Findings from the study revealed that resource adequacy has a significant and positive effect on quality management practices. Meanwhile, decision-making participation has no significant effect on quality management practices. Furthermore, the study indicates that male academic staffs have a significantly higher level of organizational climate than female academic staffs in the Egyptian Higher institution. It was recommended that the university management systems be developed and it is the climate in the light of quality management stander and giving academic staff a clear role in expressing their opinion as conducting discussion plans on decision making with the participation of all employees’ levels at the university.
本研究调查了组织气候对埃及公立大学质量管理实践的影响。本研究采用定量研究设计方法。样本由150名受访者组成,通过分层抽样和简单随机抽样的方式选择,以获得真实的总体代表性和最小的抽样偏差。本研究使用问卷作为工具,涉及23个项目,分为四个学科:员工自由、资源充足性、决策参与和研究人员收集数据的质量管理实践。仪器由马来西亚北方大学教育系专家通过人脸和内容验证进行验证。数据分析方法采用结构方程模型(SEM),数据分析方法采用AMOS统计软件,基于AMOS 22.0的参数化SEM。研究结果显示,资源充足性对质量管理实践有显著的积极影响。同时,决策参与对质量管理实践没有显著影响。此外,研究表明,在埃及高等院校中,男性学术人员的组织气候水平显著高于女性学术人员。建议发展大学管理系统,这是根据质量管理标准的气候,并赋予学术人员明确的角色,以表达他们的意见,并在大学所有员工的参与下进行决策讨论计划。
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引用次数: 1
Role of Transformational Leadership on Innovative Pro-poor Development Initiatives in Zanzibar: A Case of Selected Community-based Income Generating Projects in the Urban West Region, Zanzibar 变革型领导在桑给巴尔创新扶贫发展倡议中的作用:以桑给巴尔西部城市地区社区创收项目为例
Pub Date : 2020-12-01 DOI: 10.13189/ujm.2020.080601
Ayoub Mohammed Mahmoud
Leadership style is one of the factors that play a significant role in enhancing or retarding the performance of individuals in any organization. This study attempted to reveal the role of transformational leadership on innovative pro-poor development initiatives in Zanzibar where selected community-based income generating projects in the Urban West Region, Zanzibar were used a case study. Data were collected from six shehias namely Mwera, Kihinani, Kisauni, Kiembesamaki, Matarumbeta and Chumbuni where 180 respondents were consulted through observation, interview and questionnaire methods. Data analysis was done for each study objective through content analysis and descriptive statistics. The study findings revealed 7 major transformational leadership practices in the study area including motivation, periodic appraisals, inspiration, volunteering, mentoring, sharing and training. On the other hand the study concluded 6 major community based income-generating activities namely animal keeping, poultry keeping, vegetable garden, fish processing, small businesses and hand-crafting business. This study further revealed numerous challenges facing the adoption of transformational leadership in various development initiatives in the study area including lack of skills, lack of fund, lack of knowledge, low level of education, poor perception of the community and inadequate awareness of the existing pro-poor projects. Lastly based on the study findings, it was concluded that poultry keeping was highly practiced activity in the study area. Capacity building interventions were highly urged for enhancing skills, knowledge and awareness of the adoption of transformational leadership in various development initiatives in the study area hence making the existing pro-poor initiatives useful in the study area.
在任何组织中,领导风格都是提高或阻碍个人绩效的重要因素之一。本研究试图揭示变革型领导在桑给巴尔创新扶贫发展倡议中的作用,并以桑给巴尔西部城市地区选定的社区创收项目为案例研究对象。数据收集自Mwera、Kihinani、Kisauni、Kiembesamaki、Matarumbeta和Chumbuni 6个省,通过观察法、访谈法和问卷调查法对180名受访者进行了咨询。通过内容分析和描述性统计对每个研究目标进行数据分析。研究结果揭示了研究领域中7种主要的变革型领导实践,包括激励、定期评估、激励、志愿服务、指导、分享和培训。另一方面,该研究总结了6个主要的社区创收活动,即动物饲养、家禽饲养、菜园、鱼类加工、小企业和手工制作业务。这项研究进一步揭示了在研究范围内的各种发展计划中采用变革型领导所面临的许多挑战,包括缺乏技能、缺乏资金、缺乏知识、教育水平低、对社区的认识不佳以及对现有扶贫项目的认识不足。最后,根据研究结果得出结论,家禽饲养是研究区高度活跃的活动。强烈敦促采取能力建设措施,以提高在研究领域的各种发展倡议中采用变革领导的技能、知识和认识,从而使现有的扶贫倡议在研究领域有用。
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引用次数: 1
Effect of Competitive Strategies on Organization Performance in Relation to Sugar Industry in Kenya 竞争战略对肯尼亚制糖业组织绩效的影响
Pub Date : 2020-09-01 DOI: 10.13189/ujm.2020.080502
Ibrahim Makina, Judith Nabwire Oundo
This paper takes a theoretical examination on issues and concepts of Competitive strategies and how these strategies affect organization performance in general and how it can be applied in sugar industry. Competitive strategies are; cost leadership, product differentiation and focus; the effect of performance in terms of profit increase, reduction in customer complaints, reduction in operational costs and increase in market share. The study looked at the performance of sugar industry in the world and how competitive strategies can be used for better performance of sugar industry. The purpose of the study was examining the applicability of competitive strategies in sugar industry. Desktop analysis methodology was used through meta-analysis. From the reviewed literature, it revealed that organizations that use competitive strategies realize better performance than those that doesn’t. This study is relevant to the policy makers for decision making, and it is also important to the researchers as it provides a platform for further studies. It is relevant for the managers as they can apply competitive strategies in sugar manufacturing firms. It also provides a chance to the managers of different sugar manufacturing firms to compare their performance with other countries that perform relatively better in sugar sector. The study recommends that sugar manufacturing firms should use competitive strategies in order to realize better performance. In conclusion, from the reviewed literature through meta-analysis, competitive strategies have a positive impact on performance of an organization.
本文对竞争战略的问题和概念以及这些战略如何影响组织绩效以及如何在制糖业中应用进行了理论研究。竞争策略是;成本领先,产品差异化和重点;业绩表现在利润增加、客户投诉减少、运营成本降低、市场份额增加等方面的效果。该研究着眼于世界制糖业的表现,以及如何使用竞争策略来提高制糖业的表现。本研究的目的是研究竞争战略在制糖业的适用性。采用桌面分析方法进行meta分析。从回顾的文献中,它揭示了使用竞争战略的组织比不使用竞争战略的组织实现更好的绩效。本研究不仅对决策者的决策有重要意义,对研究者也有重要意义,因为它为进一步的研究提供了一个平台。这是相关的管理人员,因为他们可以在制糖企业应用竞争战略。它还为不同制糖企业的管理人员提供了一个机会,将他们的表现与其他在制糖行业表现相对较好的国家进行比较。研究建议,制糖企业应采用竞争策略,以实现更好的绩效。综上所述,通过meta分析,从文献综述来看,竞争战略对组织绩效有积极的影响。
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引用次数: 2
Izmir Craft Beer Trail 伊兹密尔精酿啤酒之路
Pub Date : 2020-09-01 DOI: 10.13189/ujm.2020.080501
Pınar Işıldar, Ozay Yildiz
Craft beer tourism is a type of special interest tourism, which is increasing in popularity in parallel with the growing interest and curiosity for novel, experimental, small-scale and artisan types of beer and related themes. As such, trails are gaining popularity, which integrate the opportunities to explore new tastes, methods of production and experimentation around craft beer and also complementing elements of food pairings, stories and heritage, shopping, places and landscapes around craft beer. These trails offer a more complete tourism product as well as a stronger sense of place, memorable tourist experiences and therefore opportunities for destination branding and overall promotion. In this context, an explorative field research has been conducted, possible participants have been identified and interviewed. As a result, the model for a craft beer trail in Izmir has been proposed and mapped, to include the places that produce and serve craft beer and related products, urban landmarks, accommodation and transportation, and a scheme for its management is presented. The trail is proposed to embrace and promote the natural and cultural landscape, social life, craft beer related and general cultural heritage and overall tourism attraction of Izmir, ultimately branding the city as a prominent craft beer destination. Additionally, the trail should provide product diversification as well as a means to increase occupancy rates and ease tourism congestion.
精酿啤酒旅游是一种特殊兴趣旅游,随着人们对新颖、实验、小规模和工匠类型的啤酒及其相关主题的兴趣和好奇心的增长,精酿啤酒旅游也越来越受欢迎。因此,小径越来越受欢迎,它结合了探索精酿啤酒新口味、生产方法和实验的机会,也补充了精酿啤酒周围的食物搭配、故事和遗产、购物、地方和景观等元素。这些步道提供了更完整的旅游产品,以及更强的地方感,难忘的旅游体验,从而为目的地品牌和整体推广提供了机会。在此背景下,进行了探索性的实地研究,确定并采访了可能的参与者。因此,提出了伊兹密尔精酿啤酒之路的模型并绘制了地图,其中包括生产和供应精酿啤酒及相关产品的地方、城市地标、住宿和交通,并提出了其管理方案。这条步道旨在拥抱和推广伊兹密尔的自然和文化景观、社会生活、精酿啤酒相关的文化遗产和整体旅游吸引力,最终将伊兹密尔打造成一个杰出的精酿啤酒目的地。此外,这条步道应该提供多样化的产品,以及提高入住率和缓解旅游拥堵的手段。
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引用次数: 2
Product Line Design with Quantal Consumer Preferences 基于定量消费者偏好的产品线设计
Pub Date : 2020-09-01 DOI: 10.13189/ujm.2020.080505
Rongyu Wang, Xuan Zhao
This paper studies how a firm designs a product line that motivates consumers to deliberate to infer their preferences and buy the product that matches the perceived preferences by deliberation. Some consumers cannot determine their true preferences after deliberation and instead perceive a wrong preference as their own. The statistics describing the distribution of preference perception after deliberation are defined as quantal preferences. By considering the quantal preferences, the firm is only able to design a product line that makes sure the population of consumers with same true preference willingly and truthfully participate the purchasing activity. Our research shows that the equilibrium properties of a screening contract (product line in our context) have been essentially altered by the quantal preferences compared with corresponding properties in a standard screening contract. With quantal preferences, at equilibrium, firm sacrifices part of their profit to reimburse each group of consumers to participate the purchase. Quantal preferences introduce two new incentives into the product line: limiting surplus losses and driving consumer to deliberate the true preference as much as possible. Different incentives can interrelate, e.g. the incentive motivating consumers to truthfully determine their perceived preferences and hence sorting different populations of consumers by the perceived preferences interacting the incentive limiting surplus losses, where deliberation cost adjusts which incentive is stronger. With quantal preferences, high type product can attract low preference consumers. The quality of high type product can be negative. The profit of high type or low type product can be negative, and the surplus of high type or low product can be negative as well. If only one type of product can be produced, it can be the low type product.
本文研究企业如何设计一个产品系列,激励消费者深思熟虑地推断他们的偏好,并通过深思熟虑购买与感知偏好相匹配的产品。有些消费者经过深思熟虑后无法确定自己真正的偏好,反而把错误的偏好当成了自己的偏好。描述经过深思熟虑后的偏好感知分布的统计量被定义为定量偏好。通过考虑数量偏好,企业只能设计一条产品线,确保具有相同真实偏好的消费者群体愿意并真实地参与购买活动。我们的研究表明,与标准筛选合同中的相应属性相比,筛选合同(在我们的环境中是产品线)的均衡属性已经基本上被量子偏好改变了。在有数量偏好的情况下,在均衡状态下,企业会牺牲一部分利润来补偿每一组参与购买的消费者。数量偏好为产品线引入了两种新的激励:限制剩余损失和促使消费者尽可能多地考虑真正的偏好。不同的激励可以相互关联,例如激励消费者真实地决定他们的感知偏好的激励,从而通过感知偏好与限制剩余损失的激励相互作用来分类不同的消费者群体,其中审议成本调整哪种激励更强。在数量偏好下,高类型的产品可以吸引低偏好的消费者。高类型产品的质量可能是负的。高类型或低类型产品的利润可以为负,高类型或低类型产品的盈余也可以为负。如果只能生产一种类型的产品,它可以是低类型的产品。
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引用次数: 0
Practicing Results Based Management for Enhancement of Quality and Performance of Social Development and Humanitarian Programmes 实践基于结果的管理以提高社会发展和人道主义方案的质量和绩效
Pub Date : 2020-09-01 DOI: 10.13189/ujm.2020.080503
K. Khan, Naseem Begum, A. Razak
The theme of this paper is centred on the application of Results Based Management (RBM) as a tool to achieve high quality management standards and enhance performance. It is originated from the ‘Theory of Change’ which is pursued globally to reap investment benefits. Whereas the corporate sector utilizes tools like the ISO 9000 series and Total Quality Management (TQM) guidelines, the Not for Profit (NPO) sector has developed its own quality approaches by trial and error. One of the much appreciated methodologies among United Nations (UN) agencies and NPOs is the concept and practice of Results Based Management (RBM). Since its adoption by the UN system in 1997, RBM is known as the ‘Gold Standard' among its practitioners. This particular perspective has neither been debated in the Quality Management context nor in RBM literature. However, due to successful and continued adherence to RBM practice by the UN agencies and member states in planning, monitoring and evaluation of development programmes including the Millennium Development Goals (MDGs) and its successor agenda of Sustainable Development Goals (SDGs), it has become imperative to discuss the RBM role in Quality Management. Overall it is partly a description of this extraordinary management concept and practice and partly a fusion of experiences of the authors in the UN agencies and NPO sector.
本文的主题集中在应用基于结果的管理(RBM)作为实现高质量管理标准和提高绩效的工具。它起源于“变化理论”,这是全球追求的投资收益。当企业部门使用诸如iso9000系列和全面质量管理(TQM)指南之类的工具时,非营利组织(NPO)部门通过试验和错误开发了自己的质量方法。联合国各机构和本国专业组织非常赞赏的方法之一是基于结果的管理的概念和实践。自1997年被联合国系统采用以来,RBM在其实践者中被称为“黄金标准”。这个特殊的观点既没有在质量管理上下文中争论过,也没有在RBM文献中争论过。然而,由于联合国机构和成员国在规划、监测和评估发展计划(包括千年发展目标(MDGs)及其后续可持续发展目标(SDGs)议程)方面成功并持续坚持RBM实践,讨论RBM在质量管理中的作用已成为势在必行。总体而言,本书部分描述了这种非凡的管理理念和实践,部分融合了作者在联合国机构和非营利组织部门的经验。
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引用次数: 1
Reward and Recognition Programs at Sona Koyo Steering System Ltd. Sona Koyo转向系统有限公司的奖励和认可计划。
Pub Date : 2020-09-01 DOI: 10.13189/ujm.2020.080504
Neeraj Kumari
Employee recognition is the communication tool that reinforces and rewards the most important asset that is manpower for business. Reward and recognition program are designed to reward employees who have excelled in their work and convey sincere “thank you“ for a specific job well done. The study aims to find out the extent to which reward and recognition practices are implemented in Sona Koyo Steering System Ltd. A structured questionnaire was drafted comprising of both open and closed ended questions. It had 21 items in total. The questionnaire was filled by the employees of Sona Koyo Steering System Ltd., Gurugram who were selected on the basis of random sampling. The sample size is 50. To conclude, the organization provides both types of rewards; monetary and non-monetary, but nowadays most of the organizations are giving non-monetary rewards like promotion, increment in benefits, gift packs and so on because these are highly preferred by the employees. A maximum number of the organizations fixes 10% to 15% of its revenue for reward and recognition. Decisions from the top officials are considered for the employee selection for reward. Rotation of the job is done in many organizations so as to improve the performance of the employee. The best way to recognize the employees is in the group.
员工认可是加强和奖励企业最重要的资产——人力资源的沟通工具。奖励和认可计划是为了奖励那些在工作中表现出色的员工,并对某项工作的出色表现表达真诚的感谢。该研究的目的是找出在何种程度上的奖励和认可的做法是在索纳Koyo转向系统有限公司实施。起草了一份结构化问卷,包括开放式和封闭式问题。总共有21个项目。问卷由索纳Koyo转向系统有限公司的员工通过随机抽样的方式填写。样本量为50。总之,组织提供两种类型的奖励;货币和非货币,但现在大多数组织都给予非货币奖励,如晋升,福利增加,礼品包等,因为这些都是员工非常喜欢的。最多有一些组织将其收入的10%至15%用于奖励和表彰。从高层官员的决定是考虑员工的选择奖励。在许多组织中,工作轮换是为了提高员工的绩效。认识员工的最好方法是在团队中。
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引用次数: 0
An Investigation of the Relationship between Managers' Effective Leadership Behaviors and Employees' Organizational Commitment Levels 管理者有效领导行为与员工组织承诺水平的关系研究
Pub Date : 2020-07-01 DOI: 10.13189/ujm.2020.080408
A. Yildirim, Erkaya Yirik, Mustafa Çelikten, Yeliz Çelikten
The purpose of the present study is to determine the relationship between institution managers' effective leadership behaviors and institution employees' organizational commitment based on the perceptions of employees working in public institutions. The population of the study comprises of institution employees working in public institutions in the province of Amasya in Turkey in 2020. The sample of study consists of 132 institution employees working in public institutions in Tasova district and selected using random sampling method. While independent T test was applied to gender, age, marital status, education level and duration of service in the profession variables, One-way ANOVA test was used for the working duration with the last manager as a variable. LSD test was used to determine differences among groups. The findings of the present study suggest that public institution managers display highly effective leadership behaviors. On the other hand, institution employees' organizational commitment levels are above the average. In terms of the perceptions of employees working in public institutions, a positive correlation was found between institution managers' effective leadership behaviors and institution employees' organizational commitment levels. While there was a significant difference in demographic features such as gender, marital status, level of education, working duration of service in the profession and working duration with the last manager, there were no significant differences in terms of age.
本研究的目的是基于事业单位员工的感知,确定事业单位管理者有效领导行为与事业单位员工组织承诺之间的关系。该研究的人口包括2020年在土耳其阿马西亚省公共机构工作的机构雇员。研究样本为塔索瓦区132名事业单位从业人员,采用随机抽样方法。职业变量中性别、年龄、婚姻状况、文化程度、服务年限采用独立T检验,工作年限以最后一位经理为变量采用单因素方差分析检验。采用LSD检测各组间差异。本研究结果表明,事业单位管理者表现出高效的领导行为。另一方面,事业单位员工的组织承诺水平高于平均水平。在事业单位员工感知方面,事业单位管理者的有效领导行为与事业单位员工的组织承诺水平呈显著正相关。虽然在性别、婚姻状况、受教育程度、从事该职业的工作年限和与最后一位经理的工作年限等人口特征方面存在显著差异,但在年龄方面没有显著差异。
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引用次数: 0
Organizational Diagnosis and Organizational Development Model: Integration of Psychoanalytic Determinants 组织诊断与组织发展模型:精神分析决定因素的整合
Pub Date : 2020-07-01 DOI: 10.13189/ujm.2020.080407
S. H. Appelbaum
This article reviews historical and current research focusing upon the failures and inadequacies associated with management and organizational development efforts, the role of the consultant in diagnosing organizational dysfunction. It further proposes a psychoanalytic model to serve as an organizational behavior blueprint. The model developed and processes identified are an intensive, prolonged technique to understand and identify the behavioral systems that trigger conflicts within the organization with significance attached to conflict and repression from early stages in the growth of an organization and its human resources-its people. The model synthesizes the research of psychoanalytic theory and organizational development (OD) processes in examining the components and effects of pain, affection, aggression, dependency and ego-ideal as interrelated forces. The impact of some of the historical founders of OD as well as Harry Levinson's psychoanalytic theory contribution will also be incorporated in this article. Examining relationships between intervention levels and component parts is the primary step to be taken in diagnosing, developing and changing the organization and environmental domain to an organic, reality-centered entity. The intra and interrelationships between the four intervention levels (individual, group, organization and environment) and the 30 variables uniquely, presents an overwhelming task for the organizational development consultant to diagnose, describe and hopefully change as the combination of psychoanalytic elements and organizational processes are complex and enigmatic at the individual/group levels with a multiplier effect illuminating the organizational and environment domains. The study of organizational diagnosis models is paramount for OD practitioners, because diagnostic models help to reveal key organizational gaps, and critical areas to focus. Moreover, this analysis emphasized the role of the OD practitioner as an advisor, helping clients identify the most appropriate diagnostic model -given the intervention objectives, and the organizational culture, and using feedback mechanisms to channel results in a non-threatening mode to later focus targeted OD interventions for the improvement of organizational effectiveness. The development of a conceptual model intended to diagnose the individual and total elements of the system is the primary step to be taken in this change effort.
这篇文章回顾了历史和当前的研究,重点关注与管理和组织发展努力相关的失败和不足,以及顾问在诊断组织功能障碍中的作用。进一步提出了一个精神分析模型作为组织行为的蓝图。开发的模型和确定的过程是一种密集的、长期的技术,用于理解和识别引发组织内部冲突的行为系统,这些冲突和压制在组织及其人力资源(人员)成长的早期阶段就具有重要意义。该模型综合了精神分析理论和组织发展(OD)过程的研究,以检验疼痛、情感、攻击、依赖和自我理想作为相互关联的力量的组成和影响。一些OD的历史创始人的影响以及Harry Levinson的精神分析理论的贡献也将被纳入本文。检查干预水平和组成部分之间的关系是诊断、发展和改变组织和环境领域为有机的、以现实为中心的实体的主要步骤。四个干预水平(个人、团体、组织和环境)和30个变量之间的内部和相互关系,为组织发展咨询师提出了一项压倒性的任务,即诊断、描述和希望改变,因为精神分析元素和组织过程的结合在个人/团体水平上是复杂和神秘的,具有乘数效应,照亮了组织和环境领域。组织诊断模型的研究对OD从业者来说是至关重要的,因为诊断模型有助于揭示关键的组织差距,以及需要关注的关键领域。此外,该分析强调了OD从业者作为顾问的角色,在给定干预目标和组织文化的情况下,帮助客户确定最合适的诊断模型,并使用反馈机制以非威胁性模式引导结果,以便稍后集中有针对性的OD干预,以提高组织效率。开发一个概念模型,用于诊断系统的单个元素和总体元素,这是在这一变革工作中要采取的首要步骤。
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引用次数: 0
The Relationship between the Internet and Foreign Direct Investments in Turkey: The Toda-Yamamoto Causality Approach 互联网与土耳其外国直接投资之间的关系:Toda-Yamamoto因果关系方法
Pub Date : 2020-07-01 DOI: 10.13189/ujm.2020.080406
Dilek Tandoğan, Çiğdem Karış
This study aims to determine the relationship between foreign direct investments and the internet in Turkey. The relationship in question is researched by using annual variables for the 1993-2017 periods with the help of Toda-Yamamoto causality testing. According to the findings acquired, there is a bi-directional causal relationship between foreign direct investments and the internet. The importance of this conclusion is that it detects the increase in foreign direct investments as the number of internet users in Turkey increases. Accordingly, it can be stated that investments in the internet use can promote the inflow of foreign direct investments.
本研究旨在确定外国直接投资与土耳其互联网之间的关系。在Toda-Yamamoto因果关系检验的帮助下,使用1993-2017年期间的年度变量来研究所讨论的关系。根据获得的研究结果,外国直接投资与互联网之间存在双向因果关系。这一结论的重要性在于,它发现随着土耳其互联网用户数量的增加,外国直接投资也在增加。因此,可以这样说,对互联网使用的投资可以促进外国直接投资的流入。
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引用次数: 0
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Universal journal of management
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