Pub Date : 1900-01-01DOI: 10.5220/0002683201260135
Melise M. V. Paula, Jonice Oliveira, J. Souza
Abstract. In negotiations, independent of the context in which these are being applied, the goal is reaching an agreement, and every agreement comprises a decision making result. The negotiator‘s expertise can determine the success of a project. Of great importance is the greatest possible amount of information on the negotiation, so as to secure competitive data which can sway the negotiation and identify the potential benefits for the other party. Furthermore, negotiation environment information and individual knowledge about both parties as well as previous experience in negotiations can be useful in new negotiations. This scenario requires a management model which should be able to capture and manage this knowledge, disseminating it to the negotiators, and improving the results from negotiations. The aim of this work is to propose an environment to support cooperative negotiation processes, managing the knowledge acquired in each negotiation, providing necessary knowledge during the process and enabling interaction between negotiators
{"title":"Knowledge Sharing in Negotiation Process Coordination","authors":"Melise M. V. Paula, Jonice Oliveira, J. Souza","doi":"10.5220/0002683201260135","DOIUrl":"https://doi.org/10.5220/0002683201260135","url":null,"abstract":"Abstract. In negotiations, independent of the context in which these are being applied, the goal is reaching an agreement, and every agreement comprises a decision making result. The negotiator‘s expertise can determine the success of a project. Of great importance is the greatest possible amount of information on the negotiation, so as to secure competitive data which can sway the negotiation and identify the potential benefits for the other party. Furthermore, negotiation environment information and individual knowledge about both parties as well as previous experience in negotiations can be useful in new negotiations. This scenario requires a management model which should be able to capture and manage this knowledge, disseminating it to the negotiators, and improving the results from negotiations. The aim of this work is to propose an environment to support cooperative negotiation processes, managing the knowledge acquired in each negotiation, providing necessary knowledge during the process and enabling interaction between negotiators","PeriodicalId":217890,"journal":{"name":"Computer Supported Acitivity Coordination","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116897916","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5220/0002681500910102
P. Marttiin, G. Nyman, Jari Takatalo, Jari A. Lehto
There are a variety of challenges in organizing productive virtual collaboration projects. Problems of commitment and co-ordination are all common. Organized use of collaboration technologies with appropriate organization and management of activities can help avoid these obstacles. We have developed and tested a model that is intended to support learning of project management and virtual teamwork. It can be applied for introducing collaboration models and practices to global firms, or as we have done, to collaboration between university seminars. The model includes a multi-layered organization structure according to which virtual or semi-virtual teams are built. Facilitation of the exercise is supported with students operating in two layers: coordination and reflection layers. The model has evolved and we report experiences from tests with two seminars during 2003. The first seminar was arranged between courses at three universities, and two universities was participating the second one. We describe the basic constructs of the model, our experiences and preliminary results of studies.
{"title":"Learning virtual project work","authors":"P. Marttiin, G. Nyman, Jari Takatalo, Jari A. Lehto","doi":"10.5220/0002681500910102","DOIUrl":"https://doi.org/10.5220/0002681500910102","url":null,"abstract":"There are a variety of challenges in organizing productive virtual collaboration projects. Problems of commitment and co-ordination are all common. Organized use of collaboration technologies with appropriate organization and management of activities can help avoid these obstacles. We have developed and tested a model that is intended to support learning of project management and virtual teamwork. It can be applied for introducing collaboration models and practices to global firms, or as we have done, to collaboration between university seminars. The model includes a multi-layered organization structure according to which virtual or semi-virtual teams are built. Facilitation of the exercise is supported with students operating in two layers: coordination and reflection layers. The model has evolved and we report experiences from tests with two seminars during 2003. The first seminar was arranged between courses at three universities, and two universities was participating the second one. We describe the basic constructs of the model, our experiences and preliminary results of studies.","PeriodicalId":217890,"journal":{"name":"Computer Supported Acitivity Coordination","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124039632","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5220/0002454701250130
Qun Yu, Meina Song, Junde Song, Xiaosu Zhan
WAP(Wireless Application Protocol) services have become the available method for subscribers to access mobile Internet through mobile terminal anywhere and anytime. To efficiently compete in the global telecommunication market, SP (Service Providers) need a unique, open, scalable and flexible WAP Service System Architecture. A logical architecture of WAP Service Systems based on MISC(Mobile Information Service Center) platform discussed in this paper is designed and developed on J2EE(Java 2 Enterprise Edition) architecture and deployed on BEA WebLogic Server. This system can support multiple services, applications and contents across multiple access wireless networks and devices, can reduce the development complexity, deployment risk and help SP rapidly develop a series of diverse WAP services and applications for the purpose of Industry perspectives and profitability which ultimately can promote beneficial circulation of Industry Value Chain and impulse WAP Service market to further develop.
WAP(无线应用协议)服务已经成为用户通过移动终端随时随地接入移动互联网的可用方式。为了有效地参与全球电信市场的竞争，SP (Service Providers)需要一个独特的、开放的、可扩展的、灵活的WAP业务系统架构。本文所讨论的基于MISC(Mobile Information Service Center)平台的WAP服务系统的逻辑体系结构是在J2EE(Java 2 Enterprise Edition)架构上设计和开发的，并部署在BEA WebLogic Server上。该系统可以支持跨多接入无线网络和设备的多种业务、应用和内容，降低开发复杂性和部署风险，帮助SP快速开发一系列多样化的WAP业务和应用，以达到行业视角和盈利目的，最终促进行业价值链的良性循环，推动WAP服务市场进一步发展。
{"title":"System Architecture Design for WAP Services Based on MISC Platform","authors":"Qun Yu, Meina Song, Junde Song, Xiaosu Zhan","doi":"10.5220/0002454701250130","DOIUrl":"https://doi.org/10.5220/0002454701250130","url":null,"abstract":"WAP(Wireless Application Protocol) services have become the available method for subscribers to access mobile Internet through mobile terminal anywhere and anytime. To efficiently compete in the global telecommunication market, SP (Service Providers) need a unique, open, scalable and flexible WAP Service System Architecture. A logical architecture of WAP Service Systems based on MISC(Mobile Information Service Center) platform discussed in this paper is designed and developed on J2EE(Java 2 Enterprise Edition) architecture and deployed on BEA WebLogic Server. This system can support multiple services, applications and contents across multiple access wireless networks and devices, can reduce the development complexity, deployment risk and help SP rapidly develop a series of diverse WAP services and applications for the purpose of Industry perspectives and profitability which ultimately can promote beneficial circulation of Industry Value Chain and impulse WAP Service market to further develop.","PeriodicalId":217890,"journal":{"name":"Computer Supported Acitivity Coordination","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129885441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5220/0002668901360148
K. Lenz, Andrijana Mandaric, A. Oberweis
Electronic networks bear various potentials often limited through information asymmetries and opportunism in inter-organizational (business) processes. To reduce uncertainties when selecting trustful partners, qualitative goods, and other objects we propose a concept for a so-called "reputation information management system" that is demand-driven and process-based. Offering decision support by providing reputation information helps reducing uncertainties in virtual environments. However, instead of focusing on technical aspects of generating and managing reputation information we concentrate on modeling the underlying processes. Networked processes and exchange documents (e.g., reputation information reports) are modeled by using a variant of high-level Petri nets, so-called XML nets. XML nets allow for an integrated modeling of the processes and the process relevant XML documents. Due to their formal foundation, XML nets exhibit potentials for analyzing purposes and for the direct execution by a respective workflow engine.
{"title":"Modeling Processes for Managing Reputation Information - A Petri Net Approach","authors":"K. Lenz, Andrijana Mandaric, A. Oberweis","doi":"10.5220/0002668901360148","DOIUrl":"https://doi.org/10.5220/0002668901360148","url":null,"abstract":"Electronic networks bear various potentials often limited through information asymmetries and opportunism in inter-organizational (business) processes. To reduce uncertainties when selecting trustful partners, qualitative goods, and other objects we propose a concept for a so-called \"reputation information management system\" that is demand-driven and process-based. Offering decision support by providing reputation information helps reducing uncertainties in virtual environments. However, instead of focusing on technical aspects of generating and managing reputation information we concentrate on modeling the underlying processes. Networked processes and exchange documents (e.g., reputation information reports) are modeled by using a variant of high-level Petri nets, so-called XML nets. XML nets allow for an integrated modeling of the processes and the process relevant XML documents. Due to their formal foundation, XML nets exhibit potentials for analyzing purposes and for the direct execution by a respective workflow engine.","PeriodicalId":217890,"journal":{"name":"Computer Supported Acitivity Coordination","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130215075","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5220/0002659901640173
A. Karduck, A. Sienou
Mobile computing technology has reached a level that makes a seamless integration of communications and data processing in m-Business applications possible. The ”connected economy” challenges organizations to reconsider their business models. The momentum of the changes can be well-studied in the financial sector where globalization, customisation of expertise and its consideration as ”intellectual assets” are taking place all together. This enables new forms of mobile Customer Relationship Management (mCRM) that covers the whole value chain and offers new working modes: formation of geographically dispersed teams of experts for spontaneous feedback and back office work. In this paper, we have approached the problem of supporting mCRM in a business domain requiring dynamic teams of heterogeneous experts. We explain how mCRM can offer ad hoc collaboration spaces to solve complex problems. We consider the concept of the ”Family Office” used in the context of finance as the business model for CRM-support. We propose a CSCW (Computer Supported Collaborative Work) environment called TeamEnabler which is able to form teams and to support team work in the scenario of the ”Family Office”.
{"title":"TeamEnabler: Towards ad hoc mCRM","authors":"A. Karduck, A. Sienou","doi":"10.5220/0002659901640173","DOIUrl":"https://doi.org/10.5220/0002659901640173","url":null,"abstract":"Mobile computing technology has reached a level that makes a seamless integration of communications and data processing in m-Business applications possible. The ”connected economy” challenges organizations to reconsider their business models. The momentum of the changes can be well-studied in the financial sector where globalization, customisation of expertise and its consideration as ”intellectual assets” are taking place all together. This enables new forms of mobile Customer Relationship Management (mCRM) that covers the whole value chain and offers new working modes: formation of geographically dispersed teams of experts for spontaneous feedback and back office work. In this paper, we have approached the problem of supporting mCRM in a business domain requiring dynamic teams of heterogeneous experts. We explain how mCRM can offer ad hoc collaboration spaces to solve complex problems. We consider the concept of the ”Family Office” used in the context of finance as the business model for CRM-support. We propose a CSCW (Computer Supported Collaborative Work) environment called TeamEnabler which is able to form teams and to support team work in the scenario of the ”Family Office”.","PeriodicalId":217890,"journal":{"name":"Computer Supported Acitivity Coordination","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127167965","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5220/0002475800950106
P. Lewis, Maria Katsorchi-Hayes
The development of Grid computing technologies has stimulated additional interest in the concept of the virtual organization, with the promise of ‘always available’ processing power seeming to offer sufficient processing power to overcome any technical obstacles to transparent global interorganizational working. However, whilst the academic literature has given much attention to the theory of virtual organization there have been few viable real-life examples. This paper reports on research undertaken in the UK Chemicals industry where the technical design of Grid middleware was supported by an interpretive investigation of the ‘fit’ between the needs of industry and the forms of interorganisational working that the middleware was intended to support. The research suggests that this discrepancy between interest in, and implementation of, virtual organizations may arise from a misunderstanding of the role trust plays in existing business practices and the consequent requirements for supporting trust in a virtual organization. Business relationships emerge to be deeply rooted in personal contact and popular and elusive views of looking at virtual organizing need to be reconsidered in favor of a more context-bounded approach.
{"title":"Trust and Virtual Organisations - Emergent Considerations for Virtual Interorganisational Work in the Global Chemicals Industry","authors":"P. Lewis, Maria Katsorchi-Hayes","doi":"10.5220/0002475800950106","DOIUrl":"https://doi.org/10.5220/0002475800950106","url":null,"abstract":"The development of Grid computing technologies has stimulated additional interest in the concept of the virtual organization, with the promise of ‘always available’ processing power seeming to offer sufficient processing power to overcome any technical obstacles to transparent global interorganizational working. However, whilst the academic literature has given much attention to the theory of virtual organization there have been few viable real-life examples. This paper reports on research undertaken in the UK Chemicals industry where the technical design of Grid middleware was supported by an interpretive investigation of the ‘fit’ between the needs of industry and the forms of interorganisational working that the middleware was intended to support. The research suggests that this discrepancy between interest in, and implementation of, virtual organizations may arise from a misunderstanding of the role trust plays in existing business practices and the consequent requirements for supporting trust in a virtual organization. Business relationships emerge to be deeply rooted in personal contact and popular and elusive views of looking at virtual organizing need to be reconsidered in favor of a more context-bounded approach.","PeriodicalId":217890,"journal":{"name":"Computer Supported Acitivity Coordination","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128729771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5220/0002679401980210
K. Taveter
We first describe an agent-oriented business modelling technique that enables to create business process and domain models that are executable by software agents. The technique consists of the steps of analysis by goal-based use cases and design by the extended AOR Modelling Language. We then show how the models created can be represented in XML and executed by agents.
{"title":"From Business Process Modelling to Business Process Automation","authors":"K. Taveter","doi":"10.5220/0002679401980210","DOIUrl":"https://doi.org/10.5220/0002679401980210","url":null,"abstract":"We first describe an agent-oriented business modelling technique that enables to create business process and domain models that are executable by software agents. The technique consists of the steps of analysis by goal-based use cases and design by the extended AOR Modelling Language. We then show how the models created can be represented in XML and executed by agents.","PeriodicalId":217890,"journal":{"name":"Computer Supported Acitivity Coordination","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124036149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5220/0002484400750084
P. Piwek, R. Power
We describe a novel approach to crosslingual dialogue which allows for highly accurate communication of semantically complex content. The approach is introduced through an application in a B2B scenario. We are currently building a browser-based prototype for this scenario. The core technology underlying the approach is natural language generation. We also discuss how the proposed approach can complement Machine Translation-based solutions to crosslingual dialogue.
{"title":"CROCODIAL: Crosslingual Computer-mediated Dialogue","authors":"P. Piwek, R. Power","doi":"10.5220/0002484400750084","DOIUrl":"https://doi.org/10.5220/0002484400750084","url":null,"abstract":"We describe a novel approach to crosslingual dialogue which allows for highly accurate communication of semantically complex content. The approach is introduced through an application in a B2B scenario. We are currently building a browser-based prototype for this scenario. The core technology underlying the approach is natural language generation. We also discuss how the proposed approach can complement Machine Translation-based solutions to crosslingual dialogue.","PeriodicalId":217890,"journal":{"name":"Computer Supported Acitivity Coordination","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131674887","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5220/0002673902390245
S. Boutemedjet, F. Abouzaid, O. Cherkaoui, Gilles Gauthier
Is it possible to organize artists’ work? This paper presents the original architecture of a collaborative platform that provides a framework for artists to optimize their productivity. Moreover, communities can use this environment in a profitable way and for several purposes such as creation of 3D-persons, e-learning, and software development. We present an approach for building such an open platform We present a study case of ARTICIEL where we present a platform dedicated to artistic creation of 3D-persons. It is built upon a Web service infrastructure, based on industry standard portal technologies such as XML, WSDL, BPEL4WS and RDF. It allows a great flexibility to the platform builders to create new services without modifying existing modules. Specific modules for the creation of 3D-persons have been developed and a Maya plug-in was also integrated to manage this process.
{"title":"ARTICIEL: A supporting platform for collaborative work - Application to the creation of 3D-persons","authors":"S. Boutemedjet, F. Abouzaid, O. Cherkaoui, Gilles Gauthier","doi":"10.5220/0002673902390245","DOIUrl":"https://doi.org/10.5220/0002673902390245","url":null,"abstract":"Is it possible to organize artists’ work? This paper presents the original architecture of a collaborative platform that provides a framework for artists to optimize their productivity. Moreover, communities can use this environment in a profitable way and for several purposes such as creation of 3D-persons, e-learning, and software development. We present an approach for building such an open platform We present a study case of ARTICIEL where we present a platform dedicated to artistic creation of 3D-persons. It is built upon a Web service infrastructure, based on industry standard portal technologies such as XML, WSDL, BPEL4WS and RDF. It allows a great flexibility to the platform builders to create new services without modifying existing modules. Specific modules for the creation of 3D-persons have been developed and a Maya plug-in was also integrated to manage this process.","PeriodicalId":217890,"journal":{"name":"Computer Supported Acitivity Coordination","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130296273","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.5220/0002647301740184
Han Liu, Chao Li, Jizhe Wang, Qing Wang, Mingshu Li
As software is becoming more and more interweaved with people, organizations, and social systems, the users we face are becoming more and more complex in all aspects. On the other hand, user participation is largely ignored in traditional requirements elicitation methods (including Model-Driven Requirements Elicitation (MDRE) methods). In this paper, we adopt user modeling techniques into requirements elicitation, specifically MDRE, enhancing MDRE process into a user-oriented one, and at the same time personalizing the requirements reuse pattern of MDRE. Our approach facilitates user collaboration and interaction in MDRE and establishes personalized requirements reuse in MDRE, consequently offers better participation experiences for users.
{"title":"A User-Oriented Model-Driven Requirements Elicitation Process based on User Modeling","authors":"Han Liu, Chao Li, Jizhe Wang, Qing Wang, Mingshu Li","doi":"10.5220/0002647301740184","DOIUrl":"https://doi.org/10.5220/0002647301740184","url":null,"abstract":"As software is becoming more and more interweaved with people, organizations, and social systems, the users we face are becoming more and more complex in all aspects. On the other hand, user participation is largely ignored in traditional requirements elicitation methods (including Model-Driven Requirements Elicitation (MDRE) methods). In this paper, we adopt user modeling techniques into requirements elicitation, specifically MDRE, enhancing MDRE process into a user-oriented one, and at the same time personalizing the requirements reuse pattern of MDRE. Our approach facilitates user collaboration and interaction in MDRE and establishes personalized requirements reuse in MDRE, consequently offers better participation experiences for users.","PeriodicalId":217890,"journal":{"name":"Computer Supported Acitivity Coordination","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117304808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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