Pub Date : 2023-03-05DOI: 10.1080/02642069.2023.2185231
Shuaikang Hao, Ling Huang
ABSTRACT Live-streaming e-commerce(LSE) features limited-time resources and usually only lasts for a few hours. Drawing on psychological reactance theory, this study investigates the effects of time scarcity on consumers’ impulsive buying behavior by identifying perceived urgency as the underlying mechanism and examining the moderating role of product types. We conducted two scenario-based experiments to test the research framework. The results demonstrate that time scarcity increases impulsive buying and perceived urgency. Furthermore, the effect of time scarcity on perceived urgency depends on product types, but the effect of time scarcity on impulsive buying is independent of product types. In addition, perceived urgency mediates the effect of time scarcity on impulsive buying of utilitarian products. Our findings provide anchors with evidence on how to leverage the time scarcity feature of LSE to stimulate impulsive buying.
{"title":"How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买","authors":"Shuaikang Hao, Ling Huang","doi":"10.1080/02642069.2023.2185231","DOIUrl":"https://doi.org/10.1080/02642069.2023.2185231","url":null,"abstract":"ABSTRACT\u0000 Live-streaming e-commerce(LSE) features limited-time resources and usually only lasts for a few hours. Drawing on psychological reactance theory, this study investigates the effects of time scarcity on consumers’ impulsive buying behavior by identifying perceived urgency as the underlying mechanism and examining the moderating role of product types. We conducted two scenario-based experiments to test the research framework. The results demonstrate that time scarcity increases impulsive buying and perceived urgency. Furthermore, the effect of time scarcity on perceived urgency depends on product types, but the effect of time scarcity on impulsive buying is independent of product types. In addition, perceived urgency mediates the effect of time scarcity on impulsive buying of utilitarian products. Our findings provide anchors with evidence on how to leverage the time scarcity feature of LSE to stimulate impulsive buying.","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"67 1","pages":"875 - 895"},"PeriodicalIF":0.0,"publicationDate":"2023-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76516628","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-23DOI: 10.1080/02642069.2023.2172165
M. Akhtar, T. Garavan, Muzhar Javed, Chunhui Huo, M. Junaid, Khalid Hussain
ABSTRACT Leaders in service organizations are increasingly challenged to demonstrate leadership underpinned with a strong sense of responsibility. To date, a few studies have empirically investigated the influence of responsible leadership on organizational outcomes such as innovation. Drawing on signaling theory, this study reports the findings of the relationship between RL and green innovation in service firms through the mediating role of organizational ethical culture. We also test the moderating effect of strategic posture on this relationship. Using a three-wave research design and data collected from employees (n = 168) in hospitality organizations, we found that RL positively influences green innovation. We found support for the mediating effect of organizational ethical culture and the moderating role of strategic posture on the direct effect of responsible leadership on green innovation such that this direct effect is stronger where there is a progressive strategic posture. We highlight both the theoretical and practical implications of our findings.
{"title":"Responsible leadership, organizational ethical culture, strategic posture, and green innovation","authors":"M. Akhtar, T. Garavan, Muzhar Javed, Chunhui Huo, M. Junaid, Khalid Hussain","doi":"10.1080/02642069.2023.2172165","DOIUrl":"https://doi.org/10.1080/02642069.2023.2172165","url":null,"abstract":"ABSTRACT\u0000 Leaders in service organizations are increasingly challenged to demonstrate leadership underpinned with a strong sense of responsibility. To date, a few studies have empirically investigated the influence of responsible leadership on organizational outcomes such as innovation. Drawing on signaling theory, this study reports the findings of the relationship between RL and green innovation in service firms through the mediating role of organizational ethical culture. We also test the moderating effect of strategic posture on this relationship. Using a three-wave research design and data collected from employees (n = 168) in hospitality organizations, we found that RL positively influences green innovation. We found support for the mediating effect of organizational ethical culture and the moderating role of strategic posture on the direct effect of responsible leadership on green innovation such that this direct effect is stronger where there is a progressive strategic posture. We highlight both the theoretical and practical implications of our findings.","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"43 1","pages":"454 - 474"},"PeriodicalIF":0.0,"publicationDate":"2023-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74120699","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-21DOI: 10.1080/02642069.2023.2180499
Salman Zulfiqar, T. Garavan, Chunhui Huo, M. Akhtar, Binesh Sarwar
{"title":"Leaders’ knowledge hiding and front-line employee service sabotage","authors":"Salman Zulfiqar, T. Garavan, Chunhui Huo, M. Akhtar, Binesh Sarwar","doi":"10.1080/02642069.2023.2180499","DOIUrl":"https://doi.org/10.1080/02642069.2023.2180499","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"3 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91121491","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-21DOI: 10.1080/02642069.2023.2178644
A. Tlili, Ronghuai Huang, Kinshuk
ABSTRACT Metaverse implementations have started to emerge in various industries with the promise of providing better industrial services and a more sustainable society (Society 5.0). At the same time, various studies have revealed several challenges to the use of metaverse. Motivated by the fragmented literature on the implementation of metaverse in industries, this study presents a systematic literature review of research on this topic. Both content and bibliometric analyses are applied to reveal research trends, impacts and challenges of research on metaverse in the industry. The findings have revealed that metaverse adoption in industries is still in its infancy, with most research adopted in education and health industries. Additionally, there is unequal geographical distribution of research on metaverse in industries, calling for more international collaboration in this regard to facilitate metaverse adoption worldwide. The findings have also revealed several concerns that researchers and practitioners should keep in mind while implementing metaverse in industries.
{"title":"Metaverse for climbing the ladder toward ‘Industry 5.0’ and ‘Society 5.0’?","authors":"A. Tlili, Ronghuai Huang, Kinshuk","doi":"10.1080/02642069.2023.2178644","DOIUrl":"https://doi.org/10.1080/02642069.2023.2178644","url":null,"abstract":"ABSTRACT Metaverse implementations have started to emerge in various industries with the promise of providing better industrial services and a more sustainable society (Society 5.0). At the same time, various studies have revealed several challenges to the use of metaverse. Motivated by the fragmented literature on the implementation of metaverse in industries, this study presents a systematic literature review of research on this topic. Both content and bibliometric analyses are applied to reveal research trends, impacts and challenges of research on metaverse in the industry. The findings have revealed that metaverse adoption in industries is still in its infancy, with most research adopted in education and health industries. Additionally, there is unequal geographical distribution of research on metaverse in industries, calling for more international collaboration in this regard to facilitate metaverse adoption worldwide. The findings have also revealed several concerns that researchers and practitioners should keep in mind while implementing metaverse in industries.","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"44 1","pages":"260 - 287"},"PeriodicalIF":0.0,"publicationDate":"2023-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87967886","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-17DOI: 10.1080/02642069.2023.2176485
D. Belanche, L. Casaló, M. Flavián, S. Loureiro
{"title":"Benefit versus risk: a behavioral model for using robo-advisors","authors":"D. Belanche, L. Casaló, M. Flavián, S. Loureiro","doi":"10.1080/02642069.2023.2176485","DOIUrl":"https://doi.org/10.1080/02642069.2023.2176485","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"10 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72609707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-13DOI: 10.1080/02642069.2023.2169279
Mert Gürlek, M. Koseoglu
ABSTRACT The purpose of this study is to map knowledge management (KM) research in the field of hospitality and to develop an agenda for future research. This research has adopted a two-stage methodological approach that includes bibliometric analysis and systematic literature review. First, a bibliometric analysis was performed, which included citation and co-citation analyses, and then a systematic literature review was conducted. The findings revealed that KM research has not made sufficient progress and that there are still many research gaps. Finally, potential research questions have been developed for future research. Considering that the use of KM in the context of hospitality has become increasingly important in recent years, this paper is expected to contribute to the literature and practitioners.
{"title":"Mapping knowledge management research in hospitality: a bibliometric analysis","authors":"Mert Gürlek, M. Koseoglu","doi":"10.1080/02642069.2023.2169279","DOIUrl":"https://doi.org/10.1080/02642069.2023.2169279","url":null,"abstract":"ABSTRACT The purpose of this study is to map knowledge management (KM) research in the field of hospitality and to develop an agenda for future research. This research has adopted a two-stage methodological approach that includes bibliometric analysis and systematic literature review. First, a bibliometric analysis was performed, which included citation and co-citation analyses, and then a systematic literature review was conducted. The findings revealed that KM research has not made sufficient progress and that there are still many research gaps. Finally, potential research questions have been developed for future research. Considering that the use of KM in the context of hospitality has become increasingly important in recent years, this paper is expected to contribute to the literature and practitioners.","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"71 1","pages":"676 - 726"},"PeriodicalIF":0.0,"publicationDate":"2023-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86341849","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-03DOI: 10.1080/02642069.2022.2159945
Diem Khac Xuan Do, J. Bowden
{"title":"Negative customer engagement behaviour in a service context","authors":"Diem Khac Xuan Do, J. Bowden","doi":"10.1080/02642069.2022.2159945","DOIUrl":"https://doi.org/10.1080/02642069.2022.2159945","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"12 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91145594","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-01DOI: 10.1080/02642069.2023.2169277
Kentaro Watanabe, B. Ho
ABSTRACT Technology has been expanding the service encounter concept. Avatars, including virtual and robotic avatars, have been gaining popularity as an emerging technology to generate more human-like and even enhanced remote interactions in technology-mediated service encounters. However, service researchers have paid lesser attention to human-controlled avatar technologies compared to service robots as autonomous avatars. In response to the emerging business and research interests, the technology-mediated service encounter model needs to be updated by integrating avatar technologies. To address this gap, this study develops a conceptual framework of avatar-mediated service encounters. This concept amalgamates features of traditional technology-mediated service encounters and service robots from the aspects of service flexibility and interaction modality. The applications of avatar technologies are categorized based on two axes – user type and avatar embodiment type – and the impacts and research agenda are outlined for each category. The proposed framework contributes to improving remote service experiences and realizing resilient service workplaces.
{"title":"Avatar-mediated service encounters: impacts and research agenda","authors":"Kentaro Watanabe, B. Ho","doi":"10.1080/02642069.2023.2169277","DOIUrl":"https://doi.org/10.1080/02642069.2023.2169277","url":null,"abstract":"ABSTRACT Technology has been expanding the service encounter concept. Avatars, including virtual and robotic avatars, have been gaining popularity as an emerging technology to generate more human-like and even enhanced remote interactions in technology-mediated service encounters. However, service researchers have paid lesser attention to human-controlled avatar technologies compared to service robots as autonomous avatars. In response to the emerging business and research interests, the technology-mediated service encounter model needs to be updated by integrating avatar technologies. To address this gap, this study develops a conceptual framework of avatar-mediated service encounters. This concept amalgamates features of traditional technology-mediated service encounters and service robots from the aspects of service flexibility and interaction modality. The applications of avatar technologies are categorized based on two axes – user type and avatar embodiment type – and the impacts and research agenda are outlined for each category. The proposed framework contributes to improving remote service experiences and realizing resilient service workplaces.","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"68 1","pages":"134 - 153"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89086495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-29DOI: 10.1080/02642069.2023.2169278
Rehan Ahmad, M. Ishaq
ABSTRACT While envy is a complex emotion to date, voluminous work has been done on the subject; however, no study has been conducted to resolve the debate on key envy-related concepts such as its definition, approaches and dimensions. Having its roots back in 1712, the explorations about envy have radically increased, especially in the twenty-first century, resulting in myriad theoretical and empirical developments. This paper takes this initiative by reviewing 76 systematically selected articles published in the services context in 41 journals to summarize the evolution of envy while addressing key research questions (what is envy, its nature, antecedents, and outcomes). Based on the review, this study tries to resolve the debate regarding two key elements of envy: its definition and approaches, i.e. unitary and dual. Following the unitary approach, we reported the most practical definition of envy and found that the view of self generates positive outcomes, and the view of others generates negative outcomes of envy.
{"title":"Envy: definitions, approaches and implications","authors":"Rehan Ahmad, M. Ishaq","doi":"10.1080/02642069.2023.2169278","DOIUrl":"https://doi.org/10.1080/02642069.2023.2169278","url":null,"abstract":"ABSTRACT While envy is a complex emotion to date, voluminous work has been done on the subject; however, no study has been conducted to resolve the debate on key envy-related concepts such as its definition, approaches and dimensions. Having its roots back in 1712, the explorations about envy have radically increased, especially in the twenty-first century, resulting in myriad theoretical and empirical developments. This paper takes this initiative by reviewing 76 systematically selected articles published in the services context in 41 journals to summarize the evolution of envy while addressing key research questions (what is envy, its nature, antecedents, and outcomes). Based on the review, this study tries to resolve the debate regarding two key elements of envy: its definition and approaches, i.e. unitary and dual. Following the unitary approach, we reported the most practical definition of envy and found that the view of self generates positive outcomes, and the view of others generates negative outcomes of envy.","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"48 1","pages":"727 - 763"},"PeriodicalIF":0.0,"publicationDate":"2023-01-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88913842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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