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An Integrated Model of Customers’ Intention to Reuse Information Service: What’s New for Conversational Agents? 客户重用信息服务意向的集成模型:会话代理的新进展?
IF 1.8 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-11-27 DOI: 10.3727/108354222x16695905601997
Sut Ieng Lei, Guanrong Liu, Haili Shen, Shun Ye, Chi Fai SiTou
The application of conversational agents empowered by artificial intelligence (AI) is becoming more common among tourism and hospitality businesses. Past research on AI has mostly investigated embodied robots rather than disembodied conversational agents. This study investigates the determinants of customers’ intention to reuse chatbots through integrating three different perspectives – technology acceptance model, computer-mediated communication theories, and interpersonal communication theories. Using online self-reported data analyzed by hierarchical regression and multi-group structural equation modeling, the efficacy of different theoretical models in predicting chatbot adoption were compared. A separate data set was collected from instant messaging (IM) users to provide implications that further explain the distinction between disembodied conversational agents and human conversational partners. Results suggest that variables associated with TAM and interpersonal attraction exert greatest influence on customers’ trust and reuse intention toward conversational agents. Managerial implications are suggested for practitioners to improve chatbot and IM design.
由人工智能(AI)支持的对话代理在旅游和酒店业的应用越来越普遍。过去对人工智能的研究主要是研究有实体的机器人,而不是无实体的对话代理。本研究通过整合技术接受模型、计算机中介沟通理论和人际沟通理论三个不同的视角,探讨了客户对聊天机器人的重用意愿的决定因素。采用层次回归和多组结构方程模型分析了在线自我报告数据,比较了不同理论模型在预测聊天机器人使用方面的效果。从即时消息(IM)用户收集了一个单独的数据集,以提供进一步解释无实体会话代理和人类会话伙伴之间区别的含义。结果表明,TAM和人际吸引力相关变量对客户对会话代理的信任和重用意愿影响最大。管理启示建议从业者改进聊天机器人和IM设计。
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引用次数: 0
Effect of Tourism and Air Travel Restrictions on the Initial International Spread of the Covid-19 Pandemic 旅游和航空旅行限制对Covid-19大流行初期国际传播的影响
Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-08-04 DOI: 10.3727/108354222x16675992447706
Gajanand Sharma, Sowjanya Dhulipala, Gopal R. Patil
The study aims to model the initial international spread of coronavirus disease 2019 (COVID-19) and analyze the risk of early initial spread using data from 105 countries. A generalized linear model (GLM) is developed to analyze the relationship between the initial international spread and its factors. Findings showed that the countries with high tourism activity are affected early by COVID-19, and countries with a better quality healthcare system can adequately detect the spread. Countries that promptly restricted air passengers have experienced a delay in the initial international spread. A regression analysis of fatalities during the initial stage suggested that the countries with an early initial spread of COVID-19 coupled with a high proportion of the elderly population possess a relatively high risk of fatalities. The study provides insights into the factors influencing the initial international spread of contagious diseases and the effect of air travel restrictions on the spread. This study can aid in contingency planning during the initial spread of pandemics, especially for countries with high tourism activity.
该研究旨在模拟2019年冠状病毒病(COVID-19)的初始国际传播,并利用105个国家的数据分析早期初始传播的风险。建立了一种广义线性模型来分析初始国际传播与其影响因素之间的关系。研究结果表明,旅游活动高的国家受COVID-19的影响较早,卫生保健系统质量较好的国家能够充分发现疫情传播。迅速限制航空旅客的国家在最初的国际传播中出现了延迟。对初始阶段死亡人数的回归分析表明,COVID-19最初传播较早,加上老年人口比例高的国家,死亡风险相对较高。这项研究深入了解了影响传染病最初国际传播的因素以及限制航空旅行对传播的影响。这项研究可以帮助在流行病最初传播期间制定应急计划,特别是对旅游活动频繁的国家。
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引用次数: 0
Characteristics of Bed and Breakfast (B&B) and Guest Perceived Value 住宿加早餐(B&B)的特点和客人感知价值
IF 1.8 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-05-30 DOI: 10.3727/108354222x16685291577817
Bin Li, Nan Hua, Tingting Zhang
Bed and breakfasts (B&Bs) have a unique set of attributes that impact guests' perceived value. Given the theoretical and practical significance of the B&B industry, this study is designed to systematically identify a list of important B&B characteristics in traditional Chinese villages and show their effects on guests' perceived value. Therefore, the purpose of this article is to explore factors affecting guests' perceived value of B&Bs by focusing on characteristics of B&Bs, thus bridging the relevant research gaps and offering suggestions for future study. This research used exploratory methods to form the theoretical framework. A total of 300 valid questionnaires were attained, and robust regression methods were adopted. The results indicate that B&B characteristics significantly affect guests' perceived value. The study reveals that local activities make the biggest contribution to guests' perceived value under constraint variables. This is followed by interaction, feeling like home, personalized service, architecture, local food, cleanliness, and comfortable feeling, respectively.
住宿加早餐(b&b)有一系列独特的属性,影响着客人的感知价值。鉴于民宿行业的理论和现实意义,本研究旨在系统地识别中国传统乡村民宿的重要特征,并展示其对客人感知价值的影响。因此,本文的目的是通过关注民宿的特点,探索影响民宿客人感知价值的因素,从而弥补相关的研究空白,为未来的研究提供建议。本研究采用探索性方法形成理论框架。共回收有效问卷300份,采用稳健回归方法。结果表明,民宿特征显著影响客人的感知价值。研究发现,在约束变量下,当地活动对客人感知价值的贡献最大。其次是互动、家的感觉、个性化服务、建筑、当地食物、清洁和舒适的感觉。
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引用次数: 1
Airline Disasters and the Performance of Tourism and Hospitality Stocks 航空灾难与旅游和酒店类股的表现
Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-05-30 DOI: 10.3727/108354222x16678509027462
Benjamin M. Blau, Todd G. Griffith, Ryan J. Whitby
Prior research examines the link between the airline industry and the tourism industry and shows that the robustness of tourism is heavily dependent upon air transport. To further document the strength of this link, this study examines the impact of major airline disasters on the stock prices of US tourism and hospitality firms. Results show that, relative to the rest of the market, the stock prices of tourism and hospitality firms markedly decrease following major airline crashes. The negative stock price reaction is the most pronounced when examining the September 11, 2001 (9/11) terrorist attacks. However, when excluding this particular event, results continue to show that the stock returns for tourism and hospitality firms are significantly negative surrounding other large-scale airline disasters. Consistent with the existing literature that highlights the association between air transport and the tourism industry, the conclusions from this study seem to indicate that the value of tourism and hospitality firms is particularly sensitive to airline disasters.
先前的研究考察了航空业和旅游业之间的联系,并表明旅游业的稳健性严重依赖于航空运输。为了进一步证明这种联系的强度,本研究考察了重大航空事故对美国旅游和酒店公司股价的影响。结果表明,相对于其他市场,旅游和酒店公司的股票价格在重大航空事故后显著下降。在2001年9月11日发生的恐怖袭击事件中,股价的负面反应最为明显。然而,当排除这一特殊事件时,结果继续表明,旅游和酒店公司的股票回报在其他大规模航空事故周围显着为负。与现有文献强调航空运输与旅游业之间的联系一致,本研究的结论似乎表明,旅游和酒店公司的价值对航空灾难特别敏感。
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引用次数: 0
Retractions 撤稿
Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-03-14 DOI: 10.3727/108354223x16776745305065
Tsung-Pao Wu, Hung-Che Wu, Cheng-Feng Wu, Cheng-Yong Liu, Haotong Wu
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引用次数: 0
Research Note Mental Health and Well-being of Tourism Entrepreneurs During Times of Crisis 危机时期旅游企业家的心理健康与幸福研究
IF 1.8 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-03-14 DOI: 10.3727/108354223x16729590545180
Jiaqi Yan, S. Zhang, Rob Hallak
This research note reports on the preliminary findings of tourism entrepreneurs' mental health and well-being during the COVID-19 pandemic. Mental health and well-being have ramifications for entrepreneurial motivations and actions, as well as impacting the economic and social environment at a tourism destination. The study examines the extent to which tourism entrepreneurs' "human capital"—education, prior start-up experience, and entrepreneurship training and qualifications—can support mental health and well-being. Responses from a survey of 138 homestay business operators in Wuyuan, China reveal that prior start-up experience has a significant positive effect on well-being, whereas entrepreneurship specific training or qualifications have a significant effect on supporting mental health. Findings also suggest gender is a discriminating variable with female business owners rating their mental health and well-being significantly worse than male business owners' ratings. The findings present insights for policy makers in supporting the capabilities and resilience of tourism entrepreneurs and for the sustainability of tourism destinations.
本研究报告报告了新冠肺炎大流行期间旅游企业家心理健康和福祉的初步发现。心理健康和幸福感对创业动机和行动产生影响,并影响旅游目的地的经济和社会环境。这项研究考察了旅游企业家的“人力资本”——教育、创业经验、创业培训和资格——在多大程度上支持心理健康和幸福。对中国婺源138家民宿经营者的调查结果显示,先前的创业经历对幸福感有显著的积极影响,而创业培训或资格对支持心理健康有显著影响。研究结果还表明,性别是一个歧视性变量,女性企业主对其心理健康和幸福感的评价明显低于男性企业主。研究结果为决策者提供了支持旅游企业家能力和韧性以及旅游目的地可持续性的见解。
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引用次数: 0
Assessing the Impact of Terrorism on African Tourism Demand 评估恐怖主义对非洲旅游需求的影响
Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-03-14 DOI: 10.3727/108354223x16746729371991
Sheereen Fauzel, Boopen Seetanah
Many African states are relying on or have identified tourism to accelerate their growth and the continent has become the world's second fastest growing tourist industry. However, African states have also not been spared by increasing terrorism attacks during the past decades, probably hindering the growth of this sector to a certain extent. This study examines the relationship between terrorism and tourism for a sample of selected African countries over the period 1995 to 2017. Given the dynamic nature of tourism demand and the possibility of endogenous relationships in the terrorism–tourism nexus, dynamic panel data analysis, namely a Panel vector error correction model (PVECM), is employed. The results confirm that terrorism negatively affects tourism demand in Africa and this can be explained by the reactive psychology of tourists to the various aggravated terrorist attacks in the countries. Moreover, the findings show that an increase in tourism may have resulted in an increase in terrorist attacks, hence confirming a bi directional causality between tourism and terrorism.
许多非洲国家正在依赖或已经确定旅游业来加速其经济增长,非洲大陆已成为世界上增长第二快的旅游业。然而,在过去的几十年里,非洲国家也未能幸免于不断增加的恐怖袭击,这可能在一定程度上阻碍了该部门的发展。本研究以1995年至2017年期间选定的非洲国家为样本,考察了恐怖主义与旅游业之间的关系。考虑到旅游需求的动态性和恐怖主义-旅游联系中可能存在的内生关系,本文采用动态面板数据分析,即面板向量误差修正模型(PVECM)。研究结果证实,恐怖主义对非洲的旅游需求产生了负面影响,这可以用游客对各国各种加剧的恐怖袭击的反应心理来解释。此外,研究结果表明,旅游业的增长可能导致恐怖袭击的增加,从而证实了旅游业与恐怖主义之间的双向因果关系。
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引用次数: 2
EFFECTS OF EMOTIONS ON CASINO VISITATION: A THEORY OF PLANNED BEHAVIOR STUDY 情绪对赌场访问的影响:一种计划行为研究理论
IF 1.8 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-01-01 DOI: 10.3727/108354223x16748508672288
Mark Legg, M. Hancer, Chun-Hung (Hugo) Tang, L. Slevitch
The literature investigating the role emotions play on patrons’ casino gambling behavior within the theory of planned behavior (TPB) framework have primarily focused on anticipated emotions. However, anticipated emotions are more unstable compared to experienced emotions with predicting responses to behaviors that have a high degree of uncertainty in the outcomes such as casino gambling. This study investigates the role of experienced emotions within the TPB framework for predicting casino visitation intentions and attitudes via Covariance Based Structural Equation Modeling (CB-SEM). The results show that positive experienced emotions along with subjective norms and attitudes significantly influenced the casino visitation intentions. Additionally, while positive emotions significantly influenced casino visitation attitudes, negative emotions did not. Alternatively, negative emotions were positively correlated with casino visitation intentions. Moreover, the analysis also revealed that respondents from diverse backgrounds varied greatly in their responses of how their experienced emotions and cognitive determinants influenced their casino visitation intentions. Casino marketers can utilize the results to fine-tune their marketing initiatives for eliciting increased visitation amongst their patron databases.
在计划行为理论(TPB)框架下,研究情绪对顾客赌博行为的影响的文献主要集中在预期情绪上。然而,与经历过的情绪相比,预期情绪更不稳定,因为预期情绪会预测对结果有高度不确定性的行为(如赌场赌博)的反应。本研究通过基于协方差的结构方程模型(CB-SEM)研究了体验情绪在预测赌场访问意图和态度的TPB框架中的作用。结果表明,积极体验情绪、主观规范和态度对赌场访问意愿有显著影响。此外,虽然积极情绪显著影响赌场参观态度,但消极情绪没有影响。另一方面,负面情绪与赌场访问意图正相关。此外,分析还显示,来自不同背景的受访者在他们的经验情绪和认知决定因素如何影响他们的赌场访问意图方面的反应差异很大。赌场营销人员可以利用结果来微调他们的营销计划,以提高他们的客户数据库的访问量。
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引用次数: 0
HOW FOREIGN SOCIAL MEDIA INFLUENCERS HELP SHAPE DESTINATION COUNTRY’S TOURISM IMAGE 外国社交媒体影响者如何帮助塑造目的地国家的旅游形象
IF 1.8 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-01-01 DOI: 10.3727/108354223x16773677647966
Camille Lorgeoux, Pradeep Kumar Ponnamma Divakaran
In the context of tourism, the current study differentiates social media influencers (SMIs) as local SMIs and foreign SMIs. The current study argues that foreign SMIs help to create a positive (or sometimes negative) image of another destination country abroad which they have visited or lived in, unlike local SMIs who mostly help promote touristic places of their own country in their own country. While prior studies have investigated the influence of social media influencers (SMIs) in travel decisions in general, it is not clear whether foreign SMIs can help shape another destination country’s tourism image (DCTI) abroad. The current study fills this gap by investigating French SMIs’ influence in shaping South Korea’s destination-country image in France. The leading French SMIs who actively create and share content about South Korea on their social media channels, such as YouTube, Instagram, Tik Tok, and Twitch, are identified and analyzed. Applying the netnographic method to four SMIs’ communities of followers shows that French SMIs directly influence the DCTI of South Korea in France by influencing their cognitive, affective, and conative dimensions, although the effect on each varied. Moreover, the affective route had the highest impact, followed by the cognitive and conative route.
在旅游业背景下,本研究将社交媒体影响者(SMIs)区分为本地的SMIs和外国的SMIs。目前的研究认为,外国的smi有助于在国外为他们访问或居住过的另一个目的地国家创造积极(或有时是消极)的形象,不像当地的smi,他们主要是在自己的国家帮助推广自己国家的旅游景点。虽然之前的研究已经调查了社交媒体影响者(SMIs)对旅游决策的影响,但尚不清楚外国的社交媒体影响者是否可以帮助塑造另一个目的地国家在国外的旅游形象(DCTI)。目前的研究通过调查法国中小企业在塑造韩国在法国的目的地国形象方面的影响,填补了这一空白。对在YouTube、Instagram、Tik Tok、Twitch等社交媒体(sns)上积极制作和分享韩国相关内容的法国顶级smi进行分析。将网络学方法应用于四个smi的追随者社区表明,法国smi通过影响他们的认知、情感和思想维度直接影响在法国的韩国人的DCTI,尽管对每个维度的影响各不相同。其中,情感途径的影响最大,其次是认知途径和意向途径。
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引用次数: 1
WHY (NOT) PARTICIPATE IN AN ADVENTURE MOTORCYCLE TOURISM EVENT? 为什么(不)参加冒险摩托车旅游活动?
IF 1.8 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-01-01 DOI: 10.3727/108354223x16833130470150
Debora Casoli, N. Corsini, M. Presutti, V. Magnini
Individuals’ participation in tourism recreation events can be constrained by a number of situational factors and can also be bolstered by key influences such as a desire for a particular social identity. This study extends the current body of research by investigating the effects of social identity, motivation, and perceived constraints on desire, and thus on the intent to participate in organized motorcycle tourism events. This research was carried out on a sample of participants at an internationally acclaimed motorbike event: the Transitalia Marathon. The results of the structural model indicate that social identity has a positive influence on motivation, the desire to participate, and the intent to participate. In addition, social identity has a negative, direct effect on perceived constraints, which in turn have a negative effect on motivation. This motivation has a positive, direct influence on the desire to participate. The practical and research implications of this study are presented herein.
个人对旅游娱乐活动的参与可能受到许多情境因素的限制,也可能受到诸如对特定社会身份的渴望等关键影响的支持。本研究扩展了现有的研究,探讨了社会认同、动机和感知约束对欲望的影响,进而对参与有组织的摩托车旅游活动的意图的影响。这项研究是在一个国际知名的摩托车赛事——Transitalia马拉松的参与者样本上进行的。结构模型的结果表明,社会认同对动机、参与意愿和参与意图有正向影响。此外,社会认同对感知约束有直接的负面影响,而感知约束反过来又对动机有负面影响。这种动机对参与的愿望有积极的、直接的影响。本文提出了本研究的实际意义和研究意义。
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引用次数: 0
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Tourism Analysis
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