Pub Date : 2023-01-01DOI: 10.3727/108354223x16837426437308
Maksim Godovykh, Xiaoxiao Fu, X. Leung
Humor is an important technique that can be applied in destination marketing to attract potential travelers. This study used a scenario-based experimental design to explore the effects of humor on destination websites. The results demonstrate that both the content of humor and the temporal distance of the visit significantly influence tourists’ attitudes and travel intentions, which are mediated by website trust. The relationships between humor content and visit intentions are stronger when travelers are promotion-focused rather than prevention-focused, and when they are more familiar with destination websites. This study contributes to knowledge and practice by highlighting humor as an essential component of destination website design and providing practical recommendations for destination marketing and management.
{"title":"Humor on Destination Websites: Effects of Humor on Attitudes and Visit Intentions","authors":"Maksim Godovykh, Xiaoxiao Fu, X. Leung","doi":"10.3727/108354223x16837426437308","DOIUrl":"https://doi.org/10.3727/108354223x16837426437308","url":null,"abstract":"Humor is an important technique that can be applied in destination marketing to attract potential travelers. This study used a scenario-based experimental design to explore the effects of humor on destination websites. The results demonstrate that both the content of humor and the temporal distance of the visit significantly influence tourists’ attitudes and travel intentions, which are mediated by website trust. The relationships between humor content and visit intentions are stronger when travelers are promotion-focused rather than prevention-focused, and when they are more familiar with destination websites. This study contributes to knowledge and practice by highlighting humor as an essential component of destination website design and providing practical recommendations for destination marketing and management.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"1 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69726257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.3727/108354223x16951532650252
Gbenga Adamolekun, George Kladakis
Despite the role of wealth in modelling the propensity to consume luxurious goods and services, the literature has so far neglected the role of wealth as inferred from the stock market in modelling tourism inflow. Using 43 European countries over the period 1994-2019, we demonstrate that demand-side wealth effect as inferred from the Morgan Stanley Capital International (MSCI) indexes is an important determinant of inbound tourism. We find that a good financial mood extrapolated from the bullish wealth effect positively influences the inflow of tourists to Europe. The effect of the relationship between external wealth effect and inbound tourism is higher for non-EU member countries and countries in Eastern Europe. Lastly, we find that the wealth effect in the USA was an important factor in predicting inbound tourism during the Global Financial Crisis.
{"title":"Origin Region Wealth Effect and Inbound Tourism to Europe","authors":"Gbenga Adamolekun, George Kladakis","doi":"10.3727/108354223x16951532650252","DOIUrl":"https://doi.org/10.3727/108354223x16951532650252","url":null,"abstract":"Despite the role of wealth in modelling the propensity to consume luxurious goods and services, the literature has so far neglected the role of wealth as inferred from the stock market in modelling tourism inflow. Using 43 European countries over the period 1994-2019, we demonstrate that demand-side wealth effect as inferred from the Morgan Stanley Capital International (MSCI) indexes is an important determinant of inbound tourism. We find that a good financial mood extrapolated from the bullish wealth effect positively influences the inflow of tourists to Europe. The effect of the relationship between external wealth effect and inbound tourism is higher for non-EU member countries and countries in Eastern Europe. Lastly, we find that the wealth effect in the USA was an important factor in predicting inbound tourism during the Global Financial Crisis.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135550405","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.3727/108354223x16758863498791
Han-fen Hu, Yi Liu
Digital-free tourism is an emerging trend that limits tourists’ access to information and communication technologies during vacations. However, how to motivate tourists to engage in digital-free tourism is not yet understood. Anchoring on Construal Level Theory and educational intervention, this study examines the effects of message concreteness and intervention type on tourists’ intention to take digital-free tourism. Experimental data from 249 respondents showed that when factual intervention was provided, tourists were more likely to engage in digital-free tourism when they received abstract messages instead of concrete messages. Our findings can contribute to the design of promotional messages for digital-free tourism.
{"title":"DIGITAL-FREE TOURISM INTENTION: THE EFFECTS OF MESSAGE CONCRETENESS AND INTERVENTION","authors":"Han-fen Hu, Yi Liu","doi":"10.3727/108354223x16758863498791","DOIUrl":"https://doi.org/10.3727/108354223x16758863498791","url":null,"abstract":"Digital-free tourism is an emerging trend that limits tourists’ access to information and communication technologies during vacations. However, how to motivate tourists to engage in digital-free tourism is not yet understood. Anchoring on Construal Level Theory and educational intervention, this study examines the effects of message concreteness and intervention type on tourists’ intention to take digital-free tourism. Experimental data from 249 respondents showed that when factual intervention was provided, tourists were more likely to engage in digital-free tourism when they received abstract messages instead of concrete messages. Our findings can contribute to the design of promotional messages for digital-free tourism.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"1 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69725912","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.3727/108354223x16765906163732
Soey Sut Ieng Lei, Dan Wang
The importance of personalization has been widely recognized in hospitality industry for its impact on customer satisfaction and product differentiation. Studies have been conducted to understand the practice of personalization and the consequences such as customer acceptance, satisfaction, and loyalty. However, little is known about the design process of personalization in hotels while service providers are recognized as a key stakeholder in customer personalization. This study approached hoteliers to explore how a service environment is staged for customers to experience personalized service in hotels. Our findings reveal that personalization practices in hotels are staged based on senior management’s understanding of customer segments, and implementation difficulties at frontlines, and corporate culture, while on-site improvisation by frontline staff determine the effectiveness of the staging efforts. The originality of this study rests on the perspective it takes to understand personalization and developing insights that are grounded in the hospitality context. Studying personalization from a service design perspective (rather than a customer’s or employee’s perspective as most previous studies did) enables us to unearth new aspects of personalization.
{"title":"STAGING PERSONALIZATION: A SERVICE DESIGN PERSPECTIVE","authors":"Soey Sut Ieng Lei, Dan Wang","doi":"10.3727/108354223x16765906163732","DOIUrl":"https://doi.org/10.3727/108354223x16765906163732","url":null,"abstract":"The importance of personalization has been widely recognized in hospitality industry for its impact on customer satisfaction and product differentiation. Studies have been conducted to understand the practice of personalization and the consequences such as customer acceptance, satisfaction, and loyalty. However, little is known about the design process of personalization in hotels while service providers are recognized as a key stakeholder in customer personalization. This study approached hoteliers to explore how a service environment is staged for customers to experience personalized service in hotels. Our findings reveal that personalization practices in hotels are staged based on senior management’s understanding of customer segments, and implementation difficulties at frontlines, and corporate culture, while on-site improvisation by frontline staff determine the effectiveness of the staging efforts. The originality of this study rests on the perspective it takes to understand personalization and developing insights that are grounded in the hospitality context. Studying personalization from a service design perspective (rather than a customer’s or employee’s perspective as most previous studies did) enables us to unearth new aspects of personalization.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"1 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69725949","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.3727/108354223x16773711119152
D. Provenzano, Rosalia Giambrone
In this paper the Self-Organizing Map algorithm is used for studying whether and which tourism flows in Sicily are synchronized, i.e. which flows show similar patterns in time and space, if any. Synchrony hunting was performed for domestic and international tourists both on a yearly and monthly basis. Local tourism, meaning the holidays spent in Sicily by residents in the island, is also considered but on a yearly basis only. The analysis makes use of time series representing the number of overnight stays in Sicily over the period 2013-2019. Results provide evidence for a domestic market overall more synchronized than the international one, both in time and space. Spatiotemporal patterns for local tourism seem strongly influenced by the landscape. Some policy implications are drawn.
{"title":"CLUSTERING OF TOURISM PATTERNS WITH SELF-ORGANIZING MAPS: THE CASE OF SICILY","authors":"D. Provenzano, Rosalia Giambrone","doi":"10.3727/108354223x16773711119152","DOIUrl":"https://doi.org/10.3727/108354223x16773711119152","url":null,"abstract":"In this paper the Self-Organizing Map algorithm is used for studying whether and which tourism flows in Sicily are synchronized, i.e. which flows show similar patterns in time and space, if any. Synchrony hunting was performed for domestic and international tourists both on a yearly and monthly basis. Local tourism, meaning the holidays spent in Sicily by residents in the island, is also considered but on a yearly basis only. The analysis makes use of time series representing the number of overnight stays in Sicily over the period 2013-2019. Results provide evidence for a domestic market overall more synchronized than the international one, both in time and space. Spatiotemporal patterns for local tourism seem strongly influenced by the landscape. Some policy implications are drawn.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"1 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69726058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.3727/108354223x16922214414123
Y. Günaydin, M. Kozak, K. Çınar
Despite there has been much research in the field of Covid-19 and its impacts, the existing literature has been extensively dominated by a limited time scale and departments in the hospitality industry. Therefore, this study investigates the potential short-term impacts of a pandemic on hospitality operations, specifically relating to the revision of annual budgets and the provision of regular services and how these operations progressed in two years. The study aims to fill the literature gap and convey the mission to guide entrepreneurs and managers from an industrial perspective. Data were collected twice: the former was in the early weeks of 2021while the latter corresponds to the early weeks of 2022 through personal interviews with thirteen general managers of hospitality businesses operating in Turkey. Findings indicate that the pandemic has substantially changed the proposed annual budgets and hospitality operations. However, such changes have yet to be fully stable later.
{"title":"IMPACTS OF THE PANDEMIC ON HOSPITALITY OPERATIONS: THE MANAGERIAL PERSPECTIVE","authors":"Y. Günaydin, M. Kozak, K. Çınar","doi":"10.3727/108354223x16922214414123","DOIUrl":"https://doi.org/10.3727/108354223x16922214414123","url":null,"abstract":"Despite there has been much research in the field of Covid-19 and its impacts, the existing literature has been extensively dominated by a limited time scale and departments in the hospitality industry. Therefore, this study investigates the potential short-term impacts of a pandemic on hospitality operations, specifically relating to the revision of annual budgets and the provision of regular services and how these operations progressed in two years. The study aims to fill the literature gap and convey the mission to guide entrepreneurs and managers from an industrial perspective. Data were collected twice: the former was in the early weeks of 2021while the latter corresponds to the early weeks of 2022 through personal interviews with thirteen general managers of hospitality businesses operating in Turkey. Findings indicate that the pandemic has substantially changed the proposed annual budgets and hospitality operations. However, such changes have yet to be fully stable later.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"1 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69726521","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-16DOI: 10.3727/108354222x16662036546369
M. Uysal
{"title":"In Memoriam of Professor Keith Hollinshead","authors":"M. Uysal","doi":"10.3727/108354222x16662036546369","DOIUrl":"https://doi.org/10.3727/108354222x16662036546369","url":null,"abstract":"","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"1 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43447735","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.3727/108354222x16557883993261
J. C. L. Navarro-Chávez, M. Gómez, René Augusto Marín-Leyva
This paper analyzes the effects of Economic Policy Uncertainty (EPU) on tourism demand from the top nine OECD countries in Mexico during 2010-2018. The research studies two groups of economies: developed and emerging economies. Using panel data, the results show evidence of transversal dependence in income, exchange rate, EPU, and tourism arrivals. These variables are integrated of order one. In addition, there is a long-run equilibrium relationship among these variables. The group of developed countries show evidence of a negative relationship between tourism demand and EPU, implying that a higher level of uncertainty leads to a decline in tourism demand. However, in emerging economies this relationship is positive. Besides, results suggest a positive relationship of both income and exchange rate to tourism demand, which implies that a higher level of income in the OECD countries and a depreciation of the Mexican exchange rate might generate greater tourism demand in Mexico. In terms of short- and long-term causality relationship, evidence indicates that exchange rate, income and EPU contain important information that contribute to forecast the behavior of tourism demand in Mexico.
{"title":"Economic Policy Uncertainty and Tourism Demand of OECD Countries in Mexico","authors":"J. C. L. Navarro-Chávez, M. Gómez, René Augusto Marín-Leyva","doi":"10.3727/108354222x16557883993261","DOIUrl":"https://doi.org/10.3727/108354222x16557883993261","url":null,"abstract":"This paper analyzes the effects of Economic Policy Uncertainty (EPU) on tourism demand from the top nine OECD countries in Mexico during 2010-2018. The research studies two groups of economies: developed and emerging economies. Using panel data, the results show evidence of transversal dependence in income, exchange rate, EPU, and tourism arrivals. These variables are integrated of order one. In addition, there is a long-run equilibrium relationship among these variables. The group of developed countries show evidence of a negative relationship between tourism demand and EPU, implying that a higher level of uncertainty leads to a decline in tourism demand. However, in emerging economies this relationship is positive. Besides, results suggest a positive relationship of both income and exchange rate to tourism demand, which implies that a higher level of income in the OECD countries and a depreciation of the Mexican exchange rate might generate greater tourism demand in Mexico. In terms of short- and long-term causality relationship, evidence indicates that exchange rate, income and EPU contain important information that contribute to forecast the behavior of tourism demand in Mexico.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"1 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69725510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.3727/108354222x16692356526020
Nadia Doytch, C. Nguyen
This study analyses the determinants of FDI inflows in tourism with an emphasis on the cultural determinants for a global sample of countries. More specifically, we examine the role of the presence of UNESCO Heritage sites as a factor of tourism FDI. The results show that the recognition of UNESCO Heritage sites, along with domestic tourism demand are leading factors of tourism FDI. In addition, we document some interesting findings regarding the traditional determinants of tourism FDI. Economic growth, trade openness, and depreciation of the domestic currency are found to have a positive impact, while labor force participation rate, and agricultural share in total output- have a negative impact. The study also documents detailed effects of various aspects of institutional quality on tourism FDI. We find a rich set of results, including a positive impact by better government stability, voice, and accountability, and low risk of external conflict, and mixed-effects by the other aspects of institutional quality. The results imply that FDI inflows in tourism reflect both common FDI features and tourism-specific FDI motivations.
{"title":"The cultural determinants of FDI inflows in tourism: Global evidence","authors":"Nadia Doytch, C. Nguyen","doi":"10.3727/108354222x16692356526020","DOIUrl":"https://doi.org/10.3727/108354222x16692356526020","url":null,"abstract":"This study analyses the determinants of FDI inflows in tourism with an emphasis on the cultural determinants for a global sample of countries. More specifically, we examine the role of the presence of UNESCO Heritage sites as a factor of tourism FDI. The results show that the recognition of UNESCO Heritage sites, along with domestic tourism demand are leading factors of tourism FDI. In addition, we document some interesting findings regarding the traditional determinants of tourism FDI. Economic growth, trade openness, and depreciation of the domestic currency are found to have a positive impact, while labor force participation rate, and agricultural share in total output- have a negative impact. The study also documents detailed effects of various aspects of institutional quality on tourism FDI. We find a rich set of results, including a positive impact by better government stability, voice, and accountability, and low risk of external conflict, and mixed-effects by the other aspects of institutional quality. The results imply that FDI inflows in tourism reflect both common FDI features and tourism-specific FDI motivations.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"1 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69725796","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.3727/108354222x16662896204995
C. Corrêa, Mário Franco
The present research aims to compile and analyze the existing literature on the role of inter-organizational networks in the competitiveness of tourist destinations. To this end, a systematic literature review methodology was used. In this study were analyzed 113 articles published between 2001 and 2020 to identify and classify the main topics in this knowledge domain. The finding results has enabled us to develop a framework which inform about the main subjects discussed, findings, and ambiguities. The results have also suggested an agenda for further investigation to scientific community. Identifying the factors stimulating and limiting network collaboration can influence the elaboration of policies and decision-making by organizations.
{"title":"INTER-ORGANIZATIONAL NETWORKS FOR COMPETITIVENESS IN TOURISM","authors":"C. Corrêa, Mário Franco","doi":"10.3727/108354222x16662896204995","DOIUrl":"https://doi.org/10.3727/108354222x16662896204995","url":null,"abstract":"The present research aims to compile and analyze the existing literature on the role of inter-organizational networks in the competitiveness of tourist destinations. To this end, a systematic literature review methodology was used. In this study were analyzed 113 articles published between 2001 and 2020 to identify and classify the main topics in this knowledge domain. The finding results has enabled us to develop a framework which inform about the main subjects discussed, findings, and ambiguities. The results have also suggested an agenda for further investigation to scientific community. Identifying the factors stimulating and limiting network collaboration can influence the elaboration of policies and decision-making by organizations.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"70 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69726138","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：