The current business organization is important to review the conflict between work and family. It can impact on the survival of employees in business organizations. Work-family conflicts can be one reason employee dissatisfaction with work. The relationship between work-family conflict and job satisfaction. Based on research conducted on 118 respondents employees a bank in Bandung, obtained results that show there is a relationship between work family conflict with job satisfaction. This is evidenced by the results of correlation analysis between work family conflict variables with job satisfaction included in the negative and significant relationship. Furthermore, work family conflict also has a negative effect on job satisfaction in the regression analysis done.
{"title":"Pengaruh Konflik Pekerjaan-Keluarga Terhadap Kepuasan Kerja di Industri Perbankan","authors":"Afina Azka Yasyifa, Sri Raharso","doi":"10.35697/jrbi.v5i2.1625","DOIUrl":"https://doi.org/10.35697/jrbi.v5i2.1625","url":null,"abstract":"The current business organization is important to review the conflict between work and family. It can impact on the survival of employees in business organizations. Work-family conflicts can be one reason employee dissatisfaction with work. The relationship between work-family conflict and job satisfaction. Based on research conducted on 118 respondents employees a bank in Bandung, obtained results that show there is a relationship between work family conflict with job satisfaction. This is evidenced by the results of correlation analysis between work family conflict variables with job satisfaction included in the negative and significant relationship. Furthermore, work family conflict also has a negative effect on job satisfaction in the regression analysis done.","PeriodicalId":256871,"journal":{"name":"Jurnal Riset Bisnis dan Investasi","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131651873","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Customer loyalty is the key to the success of every company, especially in business to business (B2B) markets where the company has a long-term orientation business. Due to the importance of maintaining the quality of service to create customer loyalty, this research was conducted to determine the effect of service quality on customer loyalty on business to business. This research uses 117 business to business customers as respondents. The results of this study illustrate that service quality has an effect of 54,6% on customer loyalty.
{"title":"Loyalitas Pelanggan Pada Business-To-Business: Pengaruh Kualitas Pelayanan","authors":"Lulu Marjani, Ma’mun Sutisna","doi":"10.35697/jrbi.v5i1.1612","DOIUrl":"https://doi.org/10.35697/jrbi.v5i1.1612","url":null,"abstract":"Customer loyalty is the key to the success of every company, especially in business to business (B2B) markets where the company has a long-term orientation business. Due to the importance of maintaining the quality of service to create customer loyalty, this research was conducted to determine the effect of service quality on customer loyalty on business to business. This research uses 117 business to business customers as respondents. The results of this study illustrate that service quality has an effect of 54,6% on customer loyalty.","PeriodicalId":256871,"journal":{"name":"Jurnal Riset Bisnis dan Investasi","volume":"150 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116412159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research aims to analyze the influence of business strategy in increasing competitive advantage. Selected population is the Creative Industry SMEs in the fashion sector in Bandung, amounting to 507 population in the period 2010-2017 and the number of samples of 223 SMEs fashion business in Bandung. Data collection using questionnaires with Likert scale. Data analysis using Regression Linear with SPSS 22.0. The result of data analysis shows that the research model can be accepted with goodness of fit test, that is effect positive and significant to competitive advantage.
{"title":"Peran Strategi Bisnis Dalam Meningkatkan Keunggulan Bersaing di Industri Fashion","authors":"Linda Maryani, Harmon Chaniago","doi":"10.35697/jrbi.v5i1.1615","DOIUrl":"https://doi.org/10.35697/jrbi.v5i1.1615","url":null,"abstract":"This research aims to analyze the influence of business strategy in increasing competitive advantage. Selected population is the Creative Industry SMEs in the fashion sector in Bandung, amounting to 507 population in the period 2010-2017 and the number of samples of 223 SMEs fashion business in Bandung. Data collection using questionnaires with Likert scale. Data analysis using Regression Linear with SPSS 22.0. The result of data analysis shows that the research model can be accepted with goodness of fit test, that is effect positive and significant to competitive advantage.","PeriodicalId":256871,"journal":{"name":"Jurnal Riset Bisnis dan Investasi","volume":"166 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116455039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Store atmosphere is one of the important strategies in the field of marketing, especially for retail outlets because the atmosphere of the store can affect the emotions and feelings of customers to take action such as impulsive purchases. In addition, some Indonesian consumers have an unplanned character in purchasing (impulsive buying) caused by emotional and spontaneous attraction to a particular atmosphere, and often no longer involve rationality in the decision making process. This study aims to determine the effect of store atmosphere on impulsive buying made by customers from Miniso retail outlets in the city of Bandung. Store atmosphere is a store arrangement that is carried out in such a way as to create an overall emotional effect on customers through the five senses so that it can attract customers to come and finally make purchasing decisions.
{"title":"Pengaruh Suasana Toko Terhadap Pembelian Impulsif (Kajian Empiris Pada Gerai Miniso di Kota Bandung)","authors":"Maya Setiawardani","doi":"10.35697/jrbi.v5i1.1613","DOIUrl":"https://doi.org/10.35697/jrbi.v5i1.1613","url":null,"abstract":"Store atmosphere is one of the important strategies in the field of marketing, especially for retail outlets because the atmosphere of the store can affect the emotions and feelings of customers to take action such as impulsive purchases. In addition, some Indonesian consumers have an unplanned character in purchasing (impulsive buying) caused by emotional and spontaneous attraction to a particular atmosphere, and often no longer involve rationality in the decision making process. This study aims to determine the effect of store atmosphere on impulsive buying made by customers from Miniso retail outlets in the city of Bandung. Store atmosphere is a store arrangement that is carried out in such a way as to create an overall emotional effect on customers through the five senses so that it can attract customers to come and finally make purchasing decisions. ","PeriodicalId":256871,"journal":{"name":"Jurnal Riset Bisnis dan Investasi","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121514366","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to determine how much influence the quality of internet provider service to customer satisfaction, using linear regression analysis. The population in this study is the people of Bandung who use or subscribe internet access. Sampling technique used is non-probability sampling by taking samples using quota. The sample of research is 100 respondents. Data collection techniques using observation techniques and questionnaire. The amount of influence service quality to customer satisfaction that is equal to 0,538 or 53,8% change of customer satisfaction can be explained by service quality variable, while the rest equal to 46,2% explained by cause or other factor not examined.
{"title":"Peran Kualitas Pelayanan Penyedia Internet Terhadap Kepuasan Pelanggan","authors":"Ayu Marluthy, Ii Halilah","doi":"10.35697/jrbi.v5i1.1614","DOIUrl":"https://doi.org/10.35697/jrbi.v5i1.1614","url":null,"abstract":"This study aims to determine how much influence the quality of internet provider service to customer satisfaction, using linear regression analysis. The population in this study is the people of Bandung who use or subscribe internet access. Sampling technique used is non-probability sampling by taking samples using quota. The sample of research is 100 respondents. Data collection techniques using observation techniques and questionnaire. The amount of influence service quality to customer satisfaction that is equal to 0,538 or 53,8% change of customer satisfaction can be explained by service quality variable, while the rest equal to 46,2% explained by cause or other factor not examined.","PeriodicalId":256871,"journal":{"name":"Jurnal Riset Bisnis dan Investasi","volume":"129 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124542297","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Aldi Ramdhani Fahlevi Deisti, I. Sarah, Ivon Sandya Sari Putri, L. Pratiwi
The retail web system, also known as e-tailing, has utilized by many national and multinational fashion companies in Indonesia. However, many consumers are hesitated to adopt this new kind of transaction channel. This study aims to test consumers’ adoption of e-tailing in the Indonesian fashion industry using technology acceptance model (TAM), i.e. perceived ease of use (PEU), perceived usefulness (PU), and attitude towards using (ATU). A quantitative approach was used in this study. The web user of 169 respondents was asked to fill in a questionnaire. The collected data was then analysed using structural equation modelling (SEM). The result finds e-tailing adoption is strongly impacted by perceived ease of use, perceived usefulness, and attitude towards using. This study suggests sales manager hear consumers' needs and behaviour when they go shopping online.
{"title":"E-Tailing Consumer Adoption in The Indonesian Fashion Industry: The Role of Technology Acceptance Model","authors":"Aldi Ramdhani Fahlevi Deisti, I. Sarah, Ivon Sandya Sari Putri, L. Pratiwi","doi":"10.35313/jrbi.v5i2.1323","DOIUrl":"https://doi.org/10.35313/jrbi.v5i2.1323","url":null,"abstract":"The retail web system, also known as e-tailing, has utilized by many national and multinational fashion companies in Indonesia. However, many consumers are hesitated to adopt this new kind of transaction channel. This study aims to test consumers’ adoption of e-tailing in the Indonesian fashion industry using technology acceptance model (TAM), i.e. perceived ease of use (PEU), perceived usefulness (PU), and attitude towards using (ATU). A quantitative approach was used in this study. The web user of 169 respondents was asked to fill in a questionnaire. The collected data was then analysed using structural equation modelling (SEM). The result finds e-tailing adoption is strongly impacted by perceived ease of use, perceived usefulness, and attitude towards using. This study suggests sales manager hear consumers' needs and behaviour when they go shopping online.","PeriodicalId":256871,"journal":{"name":"Jurnal Riset Bisnis dan Investasi","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130152862","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tujuan diadakannya penelitian ini adalah untuk mengetahui bagaimana model karakteristik pekerjaan berdampak terhadap keterlibatan karyawan yang ada di maskapai penerbangan Indonesia. Model karakteristik pekerjaan memiliki limadimensi inti yaitu variasi keterampilan, signifikansi tugas, identitas tugas, otonomi, dan umpan balik. Keterlibatan karyawan memiliki tiga dimensi, yaitu semangat, dedikasi, dan penyerapan. Analisis data yang dilakukan dalam penelitian ini adalah hasil distribusi yang sekarang ke 172 karyawan maskapai penerbangan. Hasil analisis deskriptif dari masing-masing variabel dalam penelitian ini menunjukkan bahwa model karakteristik pekerjaan dan keterlibatan karyawan tergolong baik. Hasil pengolahan data pada penelitian ini menunjukkan bahwa terdapat dampak positif dari karakteristik pekerjaan untuk keterlibatan karyawan, yang berarti bahwa setiap penambahan nilai dari model karakteristik pekerjaan maka akan mempengaruhi pada keterlibatan karyawan. Dari penelitian ini, dapat diketahui bahwa keterlibatan karyawan 22% dipengaruhi oleh model karakteristik pekerjaan dan 78% dipengaruhi oleh hal-hal lain yang tidak dibahas dalam penelitian ini.
{"title":"Pengaruh Karakteristik Pekerjaan Terhadap Keterikatan Dalam Pekerjaan Diantara Karyawan Maskapai Penerbangan Indonesia","authors":"Gian Rachmana Putra, Sri Raharso","doi":"10.35697/JRBI.V5I2.1701","DOIUrl":"https://doi.org/10.35697/JRBI.V5I2.1701","url":null,"abstract":"Tujuan diadakannya penelitian ini adalah untuk mengetahui bagaimana model karakteristik pekerjaan berdampak terhadap keterlibatan karyawan yang ada di maskapai penerbangan Indonesia. Model karakteristik pekerjaan memiliki limadimensi inti yaitu variasi keterampilan, signifikansi tugas, identitas tugas, otonomi, dan umpan balik. Keterlibatan karyawan memiliki tiga dimensi, yaitu semangat, dedikasi, dan penyerapan. Analisis data yang dilakukan dalam penelitian ini adalah hasil distribusi yang sekarang ke 172 karyawan maskapai penerbangan. Hasil analisis deskriptif dari masing-masing variabel dalam penelitian ini menunjukkan bahwa model karakteristik pekerjaan dan keterlibatan karyawan tergolong baik. Hasil pengolahan data pada penelitian ini menunjukkan bahwa terdapat dampak positif dari karakteristik pekerjaan untuk keterlibatan karyawan, yang berarti bahwa setiap penambahan nilai dari model karakteristik pekerjaan maka akan mempengaruhi pada keterlibatan karyawan. Dari penelitian ini, dapat diketahui bahwa keterlibatan karyawan 22% dipengaruhi oleh model karakteristik pekerjaan dan 78% dipengaruhi oleh hal-hal lain yang tidak dibahas dalam penelitian ini.","PeriodicalId":256871,"journal":{"name":"Jurnal Riset Bisnis dan Investasi","volume":"103 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132218184","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Semakin besar kompensasi yang diterima, kinerja karyawan akan meningkat. Penggantian posisi instruktur ahli oleh ahli operasional Telkom Corporate University Center dalam menyediakan materi untuk peserta merupakan masalah karena ahli operasional belum tentu mampu mengajar sesuai dengan bidang yang belum tentu dibutuhkan oleh peserta. Selain itu, pencapaian yang diinginkan oleh perusahaan tidak dapat direalisasikan sesuai dengan target. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana kompensasi, kinerja dan pengaruh kompensasi terhadap kinerja di Telkom Corporate University Center. Metode yang digunakan adalah metode kausalitas dan teknik pengumpulan data yang digunakan adalah simple random sampling. Hasil penelitian menunjukkan bahwa kompensasi memiliki efek positif 33,3% terhadap kinerja karyawan. Perusahaan perlu memberikan kesempatan yang sama kepada karyawan/tenaga ahli dalam berkarir untuk mendukung kebutuhan setiap individu dan meninjau kebijakan perusahaan dalam memberikan penugasan kerja dan program pelatihan sesuai dengan keahlian.
{"title":"Peran Kompensasi Terhadap Kinerja Karyawan","authors":"Algia Ramadhan Putra, Ii Halilah","doi":"10.35313/jrbi.v5i2.1700","DOIUrl":"https://doi.org/10.35313/jrbi.v5i2.1700","url":null,"abstract":"Semakin besar kompensasi yang diterima, kinerja karyawan akan meningkat. Penggantian posisi instruktur ahli oleh ahli operasional Telkom Corporate University Center dalam menyediakan materi untuk peserta merupakan masalah karena ahli operasional belum tentu mampu mengajar sesuai dengan bidang yang belum tentu dibutuhkan oleh peserta. Selain itu, pencapaian yang diinginkan oleh perusahaan tidak dapat direalisasikan sesuai dengan target. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana kompensasi, kinerja dan pengaruh kompensasi terhadap kinerja di Telkom Corporate University Center. Metode yang digunakan adalah metode kausalitas dan teknik pengumpulan data yang digunakan adalah simple random sampling. Hasil penelitian menunjukkan bahwa kompensasi memiliki efek positif 33,3% terhadap kinerja karyawan. Perusahaan perlu memberikan kesempatan yang sama kepada karyawan/tenaga ahli dalam berkarir untuk mendukung kebutuhan setiap individu dan meninjau kebijakan perusahaan dalam memberikan penugasan kerja dan program pelatihan sesuai dengan keahlian. ","PeriodicalId":256871,"journal":{"name":"Jurnal Riset Bisnis dan Investasi","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115288380","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Lifestyle communities are growing, have an impact on people's lives in fulfilling his needs.One of them, namely the need for food. To meet the needs of the food, people are more likely to go to a fast-food restaurant or Cafe. Specifically for the cafe, at this time many cafes are there in the city of Bandung stand not only to put forward products are sold, but also very attentive to the comfort of a given place.The purpose of this research is to know the servicescape and its effect on customer satisfaction at the Eduplex in Bandung.The sample in this study i.e. as many as 117 people respondents with the method of analysis used a classic assumption test, i.e. an analysis of descriptive statistics, correlation and simple linear regression, simple, the coefficient of determination and test hypotheses.
{"title":"Servicescape dan Pengaruhnya Terhadap Kepuasan Pelanggan: Studi Pada Konsumen Eduplex Bandung","authors":"Azmi Mutia Ainun, Maya Setiawardani","doi":"10.35697/jrbi.v5i2.1624","DOIUrl":"https://doi.org/10.35697/jrbi.v5i2.1624","url":null,"abstract":"Lifestyle communities are growing, have an impact on people's lives in fulfilling his needs.One of them, namely the need for food. To meet the needs of the food, people are more likely to go to a fast-food restaurant or Cafe. Specifically for the cafe, at this time many cafes are there in the city of Bandung stand not only to put forward products are sold, but also very attentive to the comfort of a given place.The purpose of this research is to know the servicescape and its effect on customer satisfaction at the Eduplex in Bandung.The sample in this study i.e. as many as 117 people respondents with the method of analysis used a classic assumption test, i.e. an analysis of descriptive statistics, correlation and simple linear regression, simple, the coefficient of determination and test hypotheses.","PeriodicalId":256871,"journal":{"name":"Jurnal Riset Bisnis dan Investasi","volume":"299 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116455499","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The concept of perceived value has become a key to gain a competitive advantage to retain consumer in long term. The purpose of this study is to identify how much influence given by perceived value to repurchase intention of shoe product to consumer of PT Ganesha Brodo Indonesia in Bandung. This research was conducted on 100 respondents with purposive sampling technique and analyzed using descriptive method. From result of research shows that Brodo delivering superior consumer value that can enables a firm to achieve favorably repurchase intentions equal to 47,3%.
{"title":"Nilai yang Dirasakan Dari Produk Sepatu dan Niat Pembelian Kembali Konsumen","authors":"Rika Isti Aisyah, Tintin Suhaeni","doi":"10.35697/jrbi.v5i2.1622","DOIUrl":"https://doi.org/10.35697/jrbi.v5i2.1622","url":null,"abstract":"The concept of perceived value has become a key to gain a competitive advantage to retain consumer in long term. The purpose of this study is to identify how much influence given by perceived value to repurchase intention of shoe product to consumer of PT Ganesha Brodo Indonesia in Bandung. This research was conducted on 100 respondents with purposive sampling technique and analyzed using descriptive method. From result of research shows that Brodo delivering superior consumer value that can enables a firm to achieve favorably repurchase intentions equal to 47,3%.","PeriodicalId":256871,"journal":{"name":"Jurnal Riset Bisnis dan Investasi","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126809526","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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