Deli Serdang Regency with its capital Lubuk Pakam consists of 22 sub-districts, 14 sub-districts and 380 villages. Law no. 6 of 2014 states that the Villages are very important because they aim to realize community welfare services through improvement, empowerment, and participation of rural communities, as well as increasing regional competitiveness by taking into account the principles of democracy, equity, justice, privilege and specificity of a village regions in the system of the Republic of Indonesia. Tourism Villages will be a way to develop villages and realize community welfare. Denai Lama Tourism Village is one of the tourism villages that has the potential to be developed into a tourist attraction in Deli Serdang Regency. Of the 6 (six) elements needed by Denai Lama Village in the strategy of developing a tourist village, they are quite capable, but there are some things that are still missing and require a mentoring process. Homestay development is still not developed. Homestay is important to be developed so that visiting tourists can stay in the village of Denai Lama so that there will be an increase in the length of stay of tourists in the tourist village of Denai Lama which is an increase in tourist spending (spending power) in the tourist village. The existence of public toilets, facilities and infrastructure, sufficient parking space, markings and directions as well as the CHSE health protocol (Cleanliness, Hygiene, Sanitation, and Environment) are important to note. Cooperatives should be formed by involving the community in order to further develop the village. Another thing that has not been optimally implemented but is no less important to develop Denai Lama Tourism Village, one of the tourist attractions is Branding, Advertising (Ads) and Selling (Sales Mission). Denai Lama Village has branded its village as a Tourism Village with Educational Tourism, but does not yet have a slogan/tagline that tourists can remember. It is necessary to make a slogan/tagline that is in accordance with the characteristics and concepts of the village that you want to form as a characteristic of the tourist village. In terms of advertising the tourist village of Denai Lama must aggressively promote both using print and online media to attract tourists to visit the tourism village. This tourism village promotion can be done using social media such as Facebook, Instagram, YouTube and if necessary promotions create a village website. And for sales , the tourist village of Denai Lama can take part in events such as tourist exhibitions, bazaars, exhibitions with attractions and tourism products in touristm villages. By carrying out the development strategy above, Denai Lama Tourism Village can become one of the leading tourist attractions in Deli Serdang district, North Sumatra province and even the Indonesian National
{"title":"Pengembangan Desa Wisata Denai Lama sebagai Salah Satu Objek Wisata di Kabupaten Deli Serdang","authors":"Femmy Indriany Dalimunthe","doi":"10.36983/JAPM.V9I2.172","DOIUrl":"https://doi.org/10.36983/JAPM.V9I2.172","url":null,"abstract":"Deli Serdang Regency with its capital Lubuk Pakam consists of 22 sub-districts, 14 sub-districts and 380 villages. Law no. 6 of 2014 states that the Villages are very important because they aim to realize community welfare services through improvement, empowerment, and participation of rural communities, as well as increasing regional competitiveness by taking into account the principles of democracy, equity, justice, privilege and specificity of a village regions in the system of the Republic of Indonesia. Tourism Villages will be a way to develop villages and realize community welfare. Denai Lama Tourism Village is one of the tourism villages that has the potential to be developed into a tourist attraction in Deli Serdang Regency. Of the 6 (six) elements needed by Denai Lama Village in the strategy of developing a tourist village, they are quite capable, but there are some things that are still missing and require a mentoring process. Homestay development is still not developed. Homestay is important to be developed so that visiting tourists can stay in the village of Denai Lama so that there will be an increase in the length of stay of tourists in the tourist village of Denai Lama which is an increase in tourist spending (spending power) in the tourist village. The existence of public toilets, facilities and infrastructure, sufficient parking space, markings and directions as well as the CHSE health protocol (Cleanliness, Hygiene, Sanitation, and Environment) are important to note. Cooperatives should be formed by involving the community in order to further develop the village. Another thing that has not been optimally implemented but is no less important to develop Denai Lama Tourism Village, one of the tourist attractions is Branding, Advertising (Ads) and Selling (Sales Mission). Denai Lama Village has branded its village as a Tourism Village with Educational Tourism, but does not yet have a slogan/tagline that tourists can remember. It is necessary to make a slogan/tagline that is in accordance with the characteristics and concepts of the village that you want to form as a characteristic of the tourist village. In terms of advertising the tourist village of Denai Lama must aggressively promote both using print and online media to attract tourists to visit the tourism village. This tourism village promotion can be done using social media such as Facebook, Instagram, YouTube and if necessary promotions create a village website. And for sales , the tourist village of Denai Lama can take part in events such as tourist exhibitions, bazaars, exhibitions with attractions and tourism products in touristm villages. By carrying out the development strategy above, Denai Lama Tourism Village can become one of the leading tourist attractions in Deli Serdang district, North Sumatra province and even the Indonesian National","PeriodicalId":259511,"journal":{"name":"Jurnal Akademi Pariwisata Medan","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114753354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Penelitian ini dilakukan untuk mengetahui adanya pengaruh kualitas pelayanan, kulaitas produk terhadap kepuasan konsumen di 71st Omakase Restoran. Faktor kualitas pelayanan dan kualitas produk merupakan faktor yang terpenting yang selalu diupayakan pihak Manajemen dalam mempertahankan para pelanggan agar menjadi puas dan loyal. Penelitian ini mengunakan metode kuantitatif dengan melihat seluruh populasi yang hampir 4200 pengunjung dan sample dilakukan pada 100 tamu pada periode akhir 2018. Dengan menggunakan skala pengukuran yang digunakan adalah skala Likert 1-5. Analisis data diawali dengan uji validitas dan uji reabilitas. Pendekatan yang digunakan adalah corrected item total correlation yang diolah menggunakan SPSS versi 23. Hasil penelitian memaparkan bahwa hasil uji koefisien determinasi, hasil yang sudah didapat yaitu 51,5% yang berarti variabel kualitas pelayanan, kualitas produk memperngaruhi variabel kepuasan pelanggan sebesar 51,5% dan sisanya 48,5% dipengaruhi oleh faktor lain. Disarankan untuk meneliti faktor lain seperti: brand image, wom atau loalitas pelanggan
{"title":"Pengaruh Kualitas Pelayanan Dan Kualitas Produk Terhadap Kepuasan Konsumen Di 71st Omakase Restoran, Cikajang Jakarta","authors":"Zulkifli Harahap, Dino Leonandri, Enos Julvitra","doi":"10.36983/japm.v8i2.82","DOIUrl":"https://doi.org/10.36983/japm.v8i2.82","url":null,"abstract":"Penelitian ini dilakukan untuk mengetahui adanya pengaruh kualitas pelayanan, kulaitas produk terhadap kepuasan konsumen di 71st Omakase Restoran. Faktor kualitas pelayanan dan kualitas produk merupakan faktor yang terpenting yang selalu diupayakan pihak Manajemen dalam mempertahankan para pelanggan agar menjadi puas dan loyal. Penelitian ini mengunakan metode kuantitatif dengan melihat seluruh populasi yang hampir 4200 pengunjung dan sample dilakukan pada 100 tamu pada periode akhir 2018. Dengan menggunakan skala pengukuran yang digunakan adalah skala Likert 1-5. Analisis data diawali dengan uji validitas dan uji reabilitas. Pendekatan yang digunakan adalah corrected item total correlation yang diolah menggunakan SPSS versi 23. Hasil penelitian memaparkan bahwa hasil uji koefisien determinasi, hasil yang sudah didapat yaitu 51,5% yang berarti variabel kualitas pelayanan, kualitas produk memperngaruhi variabel kepuasan pelanggan sebesar 51,5% dan sisanya 48,5% dipengaruhi oleh faktor lain. Disarankan untuk meneliti faktor lain seperti: brand image, wom atau loalitas pelanggan","PeriodicalId":259511,"journal":{"name":"Jurnal Akademi Pariwisata Medan","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134240159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Penelitian ini dilatarbelakangi oleh masalah yang terjadi yaitu tamu kerap kali komplen karena merasa tidak puas dengan kualitas fasilitas maupun pelayanan yang diberikan oleh pihak hotel. Dengan masalah yang ada maka penelitian dilakukan untuk menganalisis terjadinya kesalahan tersebut dengan melihat dari pengaruh kualitas fasilitas terhadap kepuasan pelanggan. Dalam penelitian ini digunakan penelitian kuantitatif yang tergolong ke dalam penelitian deskriptif. Data penelitian dikumpulkan dari 34 orang responden, jawaban responden tersebut kemudian diolah dengan menggunakan program Statical Product and service solutions (SPSS), dengan melakukan uji validitas, uji realibilitas, uji statistic deskriptif, uji hipotesis, uji parsial, dan determinasi. Hasil analisis menunjukkan bahwa kualitas fasilitas memiliki pengaruh yang signifikan terhadap kepuasan pelanggan. Kualitas fasilitas mempengaruhi kepuasan pelanggan sebanyak 58,3 %. Berdasarkan hasil penelitian tersebut disarankan kepada pihak yang bersangkutan agar dapat meningkatkan kualitas fasilitas yang dimiliki.
{"title":"Pengaruh Kualitas Fasilitas terhadap Kepuasan Pelanggan untuk Berkunjung kembali di Kabupaten Humbang Hasundutan (Studi Di Beberapa Hotel Berbintang Di Kecamatan Bakti Raja)","authors":"Edy Erianto","doi":"10.36983/10.36983","DOIUrl":"https://doi.org/10.36983/10.36983","url":null,"abstract":" \u0000Penelitian ini dilatarbelakangi oleh masalah yang terjadi yaitu tamu kerap kali komplen karena merasa tidak puas dengan kualitas fasilitas maupun pelayanan yang diberikan oleh pihak hotel. Dengan masalah yang ada maka penelitian dilakukan untuk menganalisis terjadinya kesalahan tersebut dengan melihat dari pengaruh kualitas fasilitas terhadap kepuasan pelanggan. Dalam penelitian ini digunakan penelitian kuantitatif yang tergolong ke dalam penelitian deskriptif. Data penelitian dikumpulkan dari 34 orang responden, jawaban responden tersebut kemudian diolah dengan menggunakan program Statical Product and service solutions (SPSS), dengan melakukan uji validitas, uji realibilitas, uji statistic deskriptif, uji hipotesis, uji parsial, dan determinasi. Hasil analisis menunjukkan bahwa kualitas fasilitas memiliki pengaruh yang signifikan terhadap kepuasan pelanggan. Kualitas fasilitas mempengaruhi kepuasan pelanggan sebanyak 58,3 %. Berdasarkan hasil penelitian tersebut disarankan kepada pihak yang bersangkutan agar dapat meningkatkan kualitas fasilitas yang dimiliki. \u0000 \u0000 \u0000 \u0000 ","PeriodicalId":259511,"journal":{"name":"Jurnal Akademi Pariwisata Medan","volume":"95 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115940729","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pada suatu Lembaga dengan jalur Pendidikan formal dapat mempersiapkan lulusannya yang mempunyai keunggulan di dunia kerja, dengan diantaranya yaitu pada khususnya pada jalur Pendidikan kejurusan bidang kepariwisataan. Pendidikan kejuruan memiliki karakteristik yang berbeda dengan satuan pendidikan lainnya. Perbedaan tersebut dapat dikaji dari tujuan pendidikan, substansi pelajaran, tuntutan pendidikan dan lulusannya. Pengembangan Kepariwisataan dalam pendidikan kejuruan (vocational) merupakan suatu kebutuhan sangat penting pada masa mendatang. Pendidikan Kejuruan abad XXI terus dikembangkan seiring dengan perkembangan teknologi baik secara makro dan mikro dengan diiringi pengembangan Sumber Daya Manusia untuk mendukung keberhasilan pendidikan kejuruan khususnya bidang kepariwisataan di Indonesuia. Indonesia menempatkan pendidikan kejuruan sebagai bagian dari sistem pendidikan nasional untuk menyiapkan lulusan bekerja atau melanjutkan kejenjang lebih tinggi atau bekerja mandiri berwirausaha. Terdapat beberapa tujuannya yang terdiri atas tiga aspek pokok, yaitu kompetensi kerja, karakter (kepribadian dan ahklak mulia) untuk hidup mandiri (life skills), dan berkembangnya karir melalui pendidikan kejuruan
{"title":"Pengembangan Sumber Daya Manusia Kepariwisataan dalam Pendidikan Kejuruan","authors":"Zulkifli Harahap, Abdul Kadir Ritonga","doi":"10.36983/japm.v8i1.71","DOIUrl":"https://doi.org/10.36983/japm.v8i1.71","url":null,"abstract":"Pada suatu Lembaga dengan jalur Pendidikan formal dapat mempersiapkan lulusannya yang mempunyai keunggulan di dunia kerja, dengan diantaranya yaitu pada khususnya pada jalur Pendidikan kejurusan bidang kepariwisataan. Pendidikan kejuruan memiliki karakteristik yang berbeda dengan satuan pendidikan lainnya. Perbedaan tersebut dapat dikaji dari tujuan pendidikan, substansi pelajaran, tuntutan pendidikan dan lulusannya. Pengembangan Kepariwisataan dalam pendidikan kejuruan (vocational) merupakan suatu kebutuhan sangat penting pada masa mendatang. Pendidikan Kejuruan abad XXI terus dikembangkan seiring dengan perkembangan teknologi baik secara makro dan mikro dengan diiringi pengembangan Sumber Daya Manusia untuk mendukung keberhasilan pendidikan kejuruan khususnya bidang kepariwisataan di Indonesuia. Indonesia menempatkan pendidikan kejuruan sebagai bagian dari sistem pendidikan nasional untuk menyiapkan lulusan bekerja atau melanjutkan kejenjang lebih tinggi atau bekerja mandiri berwirausaha. Terdapat beberapa tujuannya yang terdiri atas tiga aspek pokok, yaitu kompetensi kerja, karakter (kepribadian dan ahklak mulia) untuk hidup mandiri (life skills), dan berkembangnya karir melalui pendidikan kejuruan","PeriodicalId":259511,"journal":{"name":"Jurnal Akademi Pariwisata Medan","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-02-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128400042","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to describe the efforts of the Culture and Tourism Office in developing the Lake Toba recreation area in Parapat-Simalungun Regency and to identify the driving factors in the development of recreational facilities based on the references of Lake Toba visitors in Parapat-Simalungun Regency, North Sumatra. The tools used to collect data are questionnaires and the Likert scale technique is used to analyze and describe the results of research. The results showed that the factors that encourage the development of recreational facilities based on visitors to Toba lake in Parapat, Simalungun Regency, North Sumatra is the potential of tourism objects in the Parapat-Simalungun Regency, North Sumatra, one of which is Lake Toba recreation area, tourism object development in Parapat Simalungun Regency, North Sumatra has been quite optimal both in terms of development factors, distance and location, terms of promotion and processing and others.
{"title":"Pengembangan Fasilitas Rekreasi Berdasarkan Refrensi Pengunjung Danau Toba Di Parapat-Kabupaten Simalungun","authors":"Theresia Hutahaean","doi":"10.36983/JAPM.V8I1.52","DOIUrl":"https://doi.org/10.36983/JAPM.V8I1.52","url":null,"abstract":"This study aims to describe the efforts of the Culture and Tourism Office in developing the Lake Toba recreation area in Parapat-Simalungun Regency and to identify the driving factors in the development of recreational facilities based on the references of Lake Toba visitors in Parapat-Simalungun Regency, North Sumatra. The tools used to collect data are questionnaires and the Likert scale technique is used to analyze and describe the results of research. The results showed that the factors that encourage the development of recreational facilities based on visitors to Toba lake in Parapat, Simalungun Regency, North Sumatra is the potential of tourism objects in the Parapat-Simalungun Regency, North Sumatra, one of which is Lake Toba recreation area, tourism object development in Parapat Simalungun Regency, North Sumatra has been quite optimal both in terms of development factors, distance and location, terms of promotion and processing and others.","PeriodicalId":259511,"journal":{"name":"Jurnal Akademi Pariwisata Medan","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114077398","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to describe the efforts of the Culture and Tourism Office in developing the Toba Lake recreation area in Parapat-Simalungun Regency and to identify the driving factors in the development of recreational facilities based on the reference of visitors to Toba Lake in Parapat, Simalungun Regency, North Sumatra. The respondents in this study amounted to 50 people including the community and tourists who took a recreational tour of Lake Toba Parapat-Simalungun Regency, North Sumatra. The tools used to collect data are questionnaires and Likert scale techniques used to analyze and describe research results. he results showed that the factors that led to the development of recreational facilities were based on the reference of visitors to Toba Lake in Parapat, Simalungun Regency, North Sumatra. The potential of the tourist attraction in Parapat, Simalungun Regency, North Sumatra was one of Lake Toba's recreational sites, tourist attraction development in Parapat - Simalungun Regency, North Sumatra, is quite optimal both from its development factors, distance and location, in terms of promotion and processing, and so on. In supporting the interest of tourists to visit recreational attractions based on the reference of visitors to Toba Lake in Parapat, Simalungun Regency, North Sumatra, including lodging facilities, restaurants, places of worship that are already strategic and tourist attractions in the mountains. As for the efforts of the Culture and Tourism Office in developing recreational facilities based on the reference of visitors to Toba Lake in Parapat, Simalungun Regency, North Sumatra, it has been carried out. The factors that encourage archipelago tourists to come to visit Parapat are facilities that are already quite good. Furthermore, the added value of recreational Lake Toba is the holding of cultural parties such as the Lake Toba party which is held annually so that it is used as one of the recreational areas that can be developed, benefit the government or the local community, create livelihoods if the Lake Toba recreation area is developed, creating comfort with the construction of more complete facilities in Simalungun District of North Sumatra and the presence of transportation facilities that are also very supportive when visiting Lake Toba in Parapat, North Sumatra Regency
{"title":"Pengembangan Fasilitas Rekreasi Berdasarkan Refrensi Pengunjung Danau Toba Di Parapat-Kabupaten Simalungun","authors":"Theresia Theresiahutahaean","doi":"10.36983/JAPM.V2I1.52","DOIUrl":"https://doi.org/10.36983/JAPM.V2I1.52","url":null,"abstract":"This study aims to describe the efforts of the Culture and Tourism Office in developing the Toba Lake recreation area in Parapat-Simalungun Regency and to identify the driving factors in the development of recreational facilities based on the reference of visitors to Toba Lake in Parapat, Simalungun Regency, North Sumatra. The respondents in this study amounted to 50 people including the community and tourists who took a recreational tour of Lake Toba Parapat-Simalungun Regency, North Sumatra. The tools used to collect data are questionnaires and Likert scale techniques used to analyze and describe research results. he results showed that the factors that led to the development of recreational facilities were based on the reference of visitors to Toba Lake in Parapat, Simalungun Regency, North Sumatra. The potential of the tourist attraction in Parapat, Simalungun Regency, North Sumatra was one of Lake Toba's recreational sites, tourist attraction development in Parapat - Simalungun Regency, North Sumatra, is quite optimal both from its development factors, distance and location, in terms of promotion and processing, and so on. In supporting the interest of tourists to visit recreational attractions based on the reference of visitors to Toba Lake in Parapat, Simalungun Regency, North Sumatra, including lodging facilities, restaurants, places of worship that are already strategic and tourist attractions in the mountains. As for the efforts of the Culture and Tourism Office in developing recreational facilities based on the reference of visitors to Toba Lake in Parapat, Simalungun Regency, North Sumatra, it has been carried out. The factors that encourage archipelago tourists to come to visit Parapat are facilities that are already quite good. Furthermore, the added value of recreational Lake Toba is the holding of cultural parties such as the Lake Toba party which is held annually so that it is used as one of the recreational areas that can be developed, benefit the government or the local community, create livelihoods if the Lake Toba recreation area is developed, creating comfort with the construction of more complete facilities in Simalungun District of North Sumatra and the presence of transportation facilities that are also very supportive when visiting Lake Toba in Parapat, North Sumatra Regency","PeriodicalId":259511,"journal":{"name":"Jurnal Akademi Pariwisata Medan","volume":"72 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124488736","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kualitas pelayanan merupakan salah satu dimensi dalam mencapai kepuasan wisatawan ketika berkunjung, tidak hanya pada destinasi wisata tetapi juga pada restoran atau rumah makan wisata. Hal ini penting dijaga demi menjaga pariwisata berkelanjutan. Penelitian ini untuk menganalisis tingkat persepsi dan tingkat ekspektasi dari kualitas pelayanan rumah makan wisata di Desa Terong, Kabupaten Belitung. Kualitas pelayanan yang diteliti mencakup variabel tangible, reliability, responsiveness, assurance dan emphaty. Teknik pengumpulan data yang digunakan adalah wawancara, kuesioner, dan observasi. Model analisis data yang digunakan dengan metode Importance Performance Analysis (IPA), untuk mengetahui prioritas terhadap indikator yang dapat mempengaruhi kualitas pelayanan. Populasi penelitian adalah 60 orang wisatawan yang sedang berwisata di Kabupaten Belitung. Penelitian menunjukkan. indeks tingkat kesesuaian dari kualitas pelayanan berada pada angka 77,57 persen dan untuk meningkatkan kualitas pelayanan teridentifikasi terdapat sepuluh indikator yang menjadi faktor prioritas perbaikan. Enam indikator lain terdeteksi sebagai faktor penunjang kualitas pelayanan, berprestasi telah mampu memenuhi tingkat ekspektasi wisatawan.
{"title":"Persepsi dan Ekspektasi Wisatawan Terhadap Kualitas Pelayanan Rumah Makan Wisata di Desa Terong, Kabupaten Belitung","authors":"P. Karo, Zulkifli Harahap, Samuel Hamonangan","doi":"10.36983/JAPM.V8I1.63","DOIUrl":"https://doi.org/10.36983/JAPM.V8I1.63","url":null,"abstract":"Kualitas pelayanan merupakan salah satu dimensi dalam mencapai kepuasan wisatawan ketika berkunjung, tidak hanya pada destinasi wisata tetapi juga pada restoran atau rumah makan wisata. Hal ini penting dijaga demi menjaga pariwisata berkelanjutan. Penelitian ini untuk menganalisis tingkat persepsi dan tingkat ekspektasi dari kualitas pelayanan rumah makan wisata di Desa Terong, Kabupaten Belitung. Kualitas pelayanan yang diteliti mencakup variabel tangible, reliability, responsiveness, assurance dan emphaty. Teknik pengumpulan data yang digunakan adalah wawancara, kuesioner, dan observasi. Model analisis data yang digunakan dengan metode Importance Performance Analysis (IPA), untuk mengetahui prioritas terhadap indikator yang dapat mempengaruhi kualitas pelayanan. Populasi penelitian adalah 60 orang wisatawan yang sedang berwisata di Kabupaten Belitung. Penelitian menunjukkan. indeks tingkat kesesuaian dari kualitas pelayanan berada pada angka 77,57 persen dan untuk meningkatkan kualitas pelayanan teridentifikasi terdapat sepuluh indikator yang menjadi faktor prioritas perbaikan. Enam indikator lain terdeteksi sebagai faktor penunjang kualitas pelayanan, berprestasi telah mampu memenuhi tingkat ekspektasi wisatawan.","PeriodicalId":259511,"journal":{"name":"Jurnal Akademi Pariwisata Medan","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-01-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124478339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kualitas pelayanan merupakan salah satu dimensi dalam mencapai kepuasan wisatawan ketika berkunjung, tidak hanya pada destinasi wisata tetapi juga pada restoran atau rumah makan wisata. Hal ini penting dijaga demi menjaga pariwisata berkelanjutan. Penelitian ini untuk menganalisis tingkat persepsi dan tingkat ekspektasi dari kualitas pelayanan rumah makan wisata di Desa Terong, Kabupaten Belitung. Kualitas pelayanan yang diteliti mencakup variabel tangible, reliability, responsiveness, assurance dan emphaty. Teknik pengumpulan data yang digunakan adalah wawancara, kuesioner, dan observasi. Model analisis data yang digunakan dengan metode Importance Performance Analysis (IPA), untuk mengetahui prioritas terhadap indikator yang dapat mempengaruhi kualitas pelayanan. Populasi penelitian adalah 60 orang wisatawan yang sedang berwisata di Kabupaten Belitung. Penelitian menunjukkan. indeks tingkat kesesuaian dari kualitas pelayanan berada pada angka 77,57 persen dan untuk meningkatkan kualitas pelayanan teridentifikasi terdapat sepuluh indikator yang menjadi faktor prioritas perbaikan. Enam indikator lain terdeteksi sebagai faktor penunjang kualitas pelayanan, berprestasi telah mampu memenuhi tingkat ekspektasi wisatawan.
{"title":"Persepsi dan Ekspektasi Wisatawan Terhadap Kualitas Pelayanan Rumah Makan Wisata di Desa Terong, Kabupaten Belitung","authors":"Pelliyezer Karo Karo","doi":"10.36983/japm.v1i2.63","DOIUrl":"https://doi.org/10.36983/japm.v1i2.63","url":null,"abstract":"Kualitas pelayanan merupakan salah satu dimensi dalam mencapai kepuasan wisatawan ketika berkunjung, tidak hanya pada destinasi wisata tetapi juga pada restoran atau rumah makan wisata. Hal ini penting dijaga demi menjaga pariwisata berkelanjutan. Penelitian ini untuk menganalisis tingkat persepsi dan tingkat ekspektasi dari kualitas pelayanan rumah makan wisata di Desa Terong, Kabupaten Belitung. Kualitas pelayanan yang diteliti mencakup variabel tangible, reliability, responsiveness, assurance dan emphaty. Teknik pengumpulan data yang digunakan adalah wawancara, kuesioner, dan observasi. Model analisis data yang digunakan dengan metode Importance Performance Analysis (IPA), untuk mengetahui prioritas terhadap indikator yang dapat mempengaruhi kualitas pelayanan. Populasi penelitian adalah 60 orang wisatawan yang sedang berwisata di Kabupaten Belitung. Penelitian menunjukkan. indeks tingkat kesesuaian dari kualitas pelayanan berada pada angka 77,57 persen dan untuk meningkatkan kualitas pelayanan teridentifikasi terdapat sepuluh indikator yang menjadi faktor prioritas perbaikan. Enam indikator lain terdeteksi sebagai faktor penunjang kualitas pelayanan, berprestasi telah mampu memenuhi tingkat ekspektasi wisatawan.","PeriodicalId":259511,"journal":{"name":"Jurnal Akademi Pariwisata Medan","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-01-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131985295","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research was conducted to find out how far the competence of employees in the field of hospitality, especially in 4 star hotels in Berastagi city and to know how big the role of Karo district government in increasing the competence of employees working in hotel in Berastagi. The method used in this research is qualitative method with descriptive research type which explain the actual condition that happened in the field with data collection technique through observation, interview and documentation. Based on the results of the research can be in the know that employees who work at hotels in Berastagi have never followed the certification of competence and management of 4 star hotels in Berastagi has not conducted a competency test for employees who work in hotels and Karo district government also has not done activities related to training or competency tests as a form of government support.
{"title":"Kompetensi Sumber Daya Manusia Bidang Perhotelan Pada Hotel Bintang 4 Di Kota Berastagi Kabupaten Karo","authors":"Andora Jusuf Ahmad","doi":"10.36983/japm.v1i2.39","DOIUrl":"https://doi.org/10.36983/japm.v1i2.39","url":null,"abstract":"This research was conducted to find out how far the competence of employees in the field of hospitality, especially in 4 star hotels in Berastagi city and to know how big the role of Karo district government in increasing the competence of employees working in hotel in Berastagi. The method used in this research is qualitative method with descriptive research type which explain the actual condition that happened in the field with data collection technique through observation, interview and documentation. Based on the results of the research can be in the know that employees who work at hotels in Berastagi have never followed the certification of competence and management of 4 star hotels in Berastagi has not conducted a competency test for employees who work in hotels and Karo district government also has not done activities related to training or competency tests as a form of government support.","PeriodicalId":259511,"journal":{"name":"Jurnal Akademi Pariwisata Medan","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-01-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123811694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to find out how the Implementation of Micro Small and Medium Business Accounting (UMKM) at Homestay Accommodation Business In Kabupaten Karo. This study used a qualitative approach by analyzing primary data from respondents and secondary data collected from source sharing. The research population is the people in Kabupaten Karo who organize homestay accommodation business spread in several tourist destinations in Kabupaten Karo, due to limited time and fund the research takes sample only the owner / manager of homestay accommodation accommodation in Kecamatan Berastagi. Selection of Kecamatan Berastagi as sample because 60% of effort of akomadasi exist in Kecamatan Berastagi. Sample selection using random sampling method. The results of the research indicate that: 1) Tourism lodge accommodation (Homestay) in Kabupaten Karo has started intensively and continues to increase, because people's perception in this area to homestay accommodation business is quite positive. 2) Accommodation owners generally realize the importance of accounting / bookkeeping to improve the quality of financial governance but the limited knowledge and manpower become obstacles in its implementation so that it has not been able to prepare the financial statements of homestay accommodation business 3) The quality of UMKM financial statements including homestay accommodation is still far from ETAP accounting standard because the owners / managers have no basic knowledge of accounting
{"title":"Implementasi Akuntansi Keuangan Usaha Mikro Kecil Dan Menengah (Umkm) Pada Usaha Akomodasi Homestay Di Kabupaten Karo","authors":"Ngn Ngatemin","doi":"10.36983/japm.v1i1.50","DOIUrl":"https://doi.org/10.36983/japm.v1i1.50","url":null,"abstract":"This study aims to find out how the Implementation of Micro Small and Medium Business Accounting (UMKM) at Homestay Accommodation Business In Kabupaten Karo. This study used a qualitative approach by analyzing primary data from respondents and secondary data collected from source sharing. The research population is the people in Kabupaten Karo who organize homestay accommodation business spread in several tourist destinations in Kabupaten Karo, due to limited time and fund the research takes sample only the owner / manager of homestay accommodation accommodation in Kecamatan Berastagi. Selection of Kecamatan Berastagi as sample because 60% of effort of akomadasi exist in Kecamatan Berastagi. Sample selection using random sampling method. The results of the research indicate that: 1) Tourism lodge accommodation (Homestay) in Kabupaten Karo has started intensively and continues to increase, because people's perception in this area to homestay accommodation business is quite positive. 2) Accommodation owners generally realize the importance of accounting / bookkeeping to improve the quality of financial governance but the limited knowledge and manpower become obstacles in its implementation so that it has not been able to prepare the financial statements of homestay accommodation business 3) The quality of UMKM financial statements including homestay accommodation is still far from ETAP accounting standard because the owners / managers have no basic knowledge of accounting","PeriodicalId":259511,"journal":{"name":"Jurnal Akademi Pariwisata Medan","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127082770","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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