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ANALISIS KEPUASAN PELANGGAN MELALUI KUALITAS PRODUK DAN BAURAN PEMASARAN AMARTA LOUNGE DI HOTEL SANTIKA PREMIERE SEMARANG 通过产品质量和营销组合分析顾客对塞马拉 SANTIKA PREMIERE 酒店 AMARTA 酒廊的满意度
Tuwuh Adhistyo Wijoyo, Danang Mursid Prasetyo
The objective of this investigation is to assess and scrutinize the manner in which consumers comprehend the caliber of the commodities they acquire, as well as the impact exerted by the marketing mix, comprising elements like product, price, place, promotion, people, physical evidence, and process, on the degree of customer contentment.This study was conducted at Amarta Lounge in Hotel Santika Premiere Semarang with the aim of evaluating and explaining the influence of service quality and marketing mix on customer satisfaction. Amarta Lounge in Hotel Santika Premiere Semarang has poor service quality and marketing mix, which negatively impacts customer satisfaction. Research data were collected through questionnaires, involving 96 respondents. The results of the study are expected to assist both management and customers. Service quality and marketing mix have a significant influence on customer satisfaction. Multiple regression analysis results show the influence of independent variables on the dependent variable, hypothesis testing, and validity and reliability tests. Quantitative analysis using multiple regression analysis was employed to determine the influence of independent variables on the dependent variable. This indicates that a good marketing mix and service quality are necessary to enhance customer satisfaction
这项调查的目的是评估和审查消费者如何理解他们所购买商品的质量,以及营销组合(包括产品、价格、地点、促销、人员、实物证据和流程等要素)对客户满意度的影响。这项研究在三宝垄 Santika Premiere 酒店的 Amarta Lounge 进行,旨在评估和解释服务质量和营销组合对客户满意度的影响。三宝垄 Santika Premiere 酒店 Amarta 酒廊的服务质量和营销组合不佳,对顾客满意度产生了负面影响。研究数据通过问卷收集,共有 96 名受访者参与。研究结果有望为管理层和顾客提供帮助。服务质量和营销组合对顾客满意度有重大影响。多元回归分析结果显示了自变量对因变量的影响、假设检验以及有效性和可靠性检验。采用多元回归分析法进行定量分析,以确定自变量对因变量的影响。这表明,良好的营销组合和服务质量是提高客户满意度的必要条件
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引用次数: 0
THE IMPACT OF COMPENSATION AND WORK ENVIRONMENT TOWARD EMPLOYEE PERFORMANCE AT PT. JAGAAMAN SARANA 薪酬和工作环境对 PT.JAGAMAN SARANA 公司员工绩效的影响JAGAAMAN SARANA
Najwa Nurmaliza Putri, Fetty Poerwita Sary
This study aims to The years from 2020 to 2023 in Indonesia were marked by economic turmoil, impacting sectors like mining due to a combination of external and domestic factors. This research, centered on PT. Jagaaman Sarana in the mining industry, delves into the relationship between compensation, work environment, and employee performance, aiming to provide insights into how these factors influence employee performance during challenging economic times. This study examines compensation disparities and the effects of work environment on employee performance at PT. Jagaaman Sarana, a significant player in Indonesia's mining sector. The findings offer valuable insights for enhancing employee well-being and optimizing performance within the mining industry. The method that is used in this research is quantitative approach with purpose of descriptive research, the data werre collected through many sources and proceeeded by statistical program in Smart PLS. Object in this research is PT. Jagaaman Sarana, the independent variabel in this research is Compensation and Work Environment where the dependent variabel is employee performance. The study at PT. Jagaaman Sarana underscores a crucial nexus between compensation, work environment, and employee performance in the demanding mining industry. Rigorous tests, including robust validity and reliability assessments, affirm a substantial positive correlation. Compensation and an improved work environment collectively contribute significantly, explaining a noteworthy 67% of the variance in enhanced employee performance. These findings highlight the strategic imperative of optimizing compensation structures and cultivating positive work environments, as they play a dominant role in driving a remarkable three-quarters of the observed performance improvements. This chapter's insights provide a compelling blueprint for organizations aiming to meticulously refine their human resource management strategies, offering a potent formula for achieving not just satisfactory but superior employee performance in the dynamic landscape of the mining sector
本研究旨在探讨 2020 年至 2023 年印尼经济动荡的特点,以及外部和国内因素对采矿等行业的影响。本研究以采矿业的 PT.Jagaaman Sarana 矿业公司为中心,深入研究薪酬、工作环境和员工绩效之间的关系,旨在深入探讨这些因素如何在充满挑战的经济时期影响员工绩效。本研究探讨了PT.Jagaaman Sarana 公司的薪酬差异和工作环境对员工绩效的影响。研究结果为采矿业提高员工福利和优化绩效提供了有价值的见解。本研究采用定量研究方法,以描述性研究为目的,通过多种渠道收集数据,并使用 Smart PLS 统计程序进行处理。本研究的对象是 PT.Jagaaman Sarana,本研究的自变量是薪酬和工作环境,因变量是员工绩效。在 PT.Jagaaman Sarana 公司的研究强调了在要求苛刻的采矿业中,薪酬、工作环境和员工绩效之间的重要联系。严格的测试,包括强有力的有效性和可靠性评估,证实了两者之间存在着实质性的正相关关系。薪酬和工作环境的改善共同发挥了重要作用,解释了员工绩效提升中值得注意的 67% 的差异。这些发现凸显了优化薪酬结构和培养积极的工作环境在战略上的必要性,因为它们在推动四分之三的绩效提升方面发挥了重要作用。本章的见解为旨在精心完善其人力资源管理战略的组织提供了令人信服的蓝图,为在采矿业的动态环境中实现令人满意乃至卓越的员工绩效提供了一个有效的公式
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引用次数: 0
DINAMIKA MANAJEMEN KEUANGAN DAN PENGARUHNYA TERHADAP KINERJA PERUSAHAAN: Studi Kasus Pada PT Indomarco Prismatama 财务管理的动态及其对公司业绩的影响:PT Indomarco Prismatama 案例研究
Fitri Bevolta Perdamaian Hia, Chrisostomus Susmono Widagdo
PT Indomarco's financial management practices are analyzed using a qualitative descriptive approach to understand the complexity and dynamics of managing financial resources. The study reveals that financial management is a dynamic area that requires a deep understanding of business strategies and the ability to adapt to market changes. This research provides valuable insights for practitioners and academics to develop more effective and responsive financial strategies. Understanding the dynamics of financial management is crucial for achieving optimal financial performance, and PT Indomarco's financial strategies are designed to address these challenges. Thus, PT Indomarco's financial management practices are a testament to the importance of understanding and adapting to market changes.
本研究采用定性描述法对 PT Indomarco 公司的财务管理实践进行了分析,以了解财务资源管理的复杂性和动态性。研究表明,财务管理是一个动态领域,需要对企业战略有深刻理解,并具备适应市场变化的能力。这项研究为从业人员和学术界提供了宝贵的见解,帮助他们制定更有效、反应更迅速的财务战略。了解财务管理的动态对于实现最佳财务绩效至关重要,而 PT Indomarco 的财务战略正是为了应对这些挑战而设计的。因此,PT Indomarco 的财务管理实践证明了理解和适应市场变化的重要性。
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引用次数: 0
SISTEM LOGISTIK DI INDONESIA: TINJAUAN KELEMBAGAAN DAN SISTEM INFORMASI 印度尼西亚的物流系统:机构和信息系统审查
Asep Sudrajat, Dede Hertina, Wien Dyahrini
The purpose of writing this article is to identify and elaborate on the institutional and logistical information systems, services, and benefits that stakeholders can obtain, as well as the challenges and obstacles that occur, and what solutions can be taken so that the existing logistics system becomes efficient in terms of time, cost, and business processes. The approach taken by the author is through literature review and gathering information from relevant parties and elaborating on the institutions and logistical information systems currently implemented. This study shows that there are several information systems related to the digitization of logistics processes, both developed by government agencies (as authorities) and by companies independently. The logistics information systems currently in operation are relatively integrated (through the National Logistics Ecosystem /NLE) among stakeholders such as Customs, quarantine, Port Authorities, financial services and banking, the Ministry of Transportation (InaPortNet, SIMLALA, SITOLAUT, SIJUKA), the Ministry of Trade (Inatrade), the Ministry of Industry, and the Ministry of Finance (INSW and NLE).
撰写本文的目的是确定并阐述机构和物流信息系统、服务和利益相关者可获得的利益,以及所面临的挑战和障碍,以及可采取的解决方案,从而使现有物流系统在时间、成本和业务流程方面变得高效。作者采取的方法是通过文献综述和从相关方面收集信息,并对目前实施的机构和物流信息系统进行阐述。这项研究表明,目前有多个与物流流程数字化相关的信息系统,既有政府机构(作为主管部门)开发的,也有企业自主开发的。目前正在运行的物流信息系统在海关、检疫、港务局、金融服务和银行、交通部(InaPortNet、SIMLALA、SITOLAUT、SIJUKA)、贸易部(Inatrade)、工业部和财政部(INSW 和 NLE)等利益相关方之间进行了相对整合(通过国家物流生态系统/NLE)。
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引用次数: 0
ANALISA KEBERHASILAN BISNIS KECIL 小企业成功分析
Hartoyo Soehari
Small businesses play a vital role in economic development globally, contributing significantly to employment, innovation, and GDP growth. However, they face numerous challenges that affect their success rates. Understanding the factors influencing small business success is crucial for policymakers, entrepreneurs, and stakeholders to formulate effective strategies and support mechanisms. The study aims to determinne factors supporting the success of small cullinary business for 50 years. The trade  is bakso, meat  soup, in Pemalang District, Central Java, Indonesia. The study adopts qualitative method. Information were collected  through an  interview with the owner and families. The study found that enterpreneaur skill,   raw materials, finance. Technology,  and marketing, are pillar factors to succeed the business.
小企业在全球经济发展中发挥着至关重要的作用,为就业、创新和国内生产总值的增长做出了巨大贡献。然而,它们面临着影响其成功率的众多挑战。了解影响小企业成功的因素对于政策制定者、企业家和利益相关者制定有效的战略和支持机制至关重要。本研究旨在确定 50 年来支持小型烹饪企业成功的因素。该行业是印尼中爪哇白马浪区的肉汤行业。研究采用定性方法。通过采访企业主及其家人收集信息。研究发现,企业主的技能、原材料、资金、技术和营销是企业发展的支柱。技术和营销是企业成功的支柱因素。
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引用次数: 0
NIAT BERKUNJUNG KEMBALI DI RESTORAN LIKA LIKU DITINJAU DARI HARGA DAN KEPUASAN PELANGGAN 就价格和顾客满意度而言,Lika liku 餐厅的回访意向
Nadia Vardhani, Ray Octafian
The competitive restaurant industry demands strategies to attract and retain customers. This research aims to analyze the influence of price and customer satisfaction on intention to revisit a restaurant. This research uses quantitative methods with a survey design. Data was collected from 100 respondents who had visited the restaurant. Data were analyzed using path analysis. The results show that price and customer satisfaction have a positive and significant influence on intention to revisit, satisfaction mediates the effect of price on intention to revisit. In conclusion, price and customer satisfaction are important factors in increasing intention to visit again. Restaurants need to pay attention to pricing strategies and increasing customer satisfaction to attract and retain customers.
竞争激烈的餐饮业需要制定吸引和留住顾客的策略。本研究旨在分析价格和顾客满意度对再次光顾餐厅意向的影响。本研究采用定量方法和调查设计。数据收集自 100 名曾光顾过餐厅的受访者。数据采用路径分析法进行分析。结果表明,价格和顾客满意度对再次光顾意向有积极而显著的影响,满意度是价格对再次光顾意向影响的中介。总之,价格和顾客满意度是提高再次光顾意向的重要因素。餐厅需要重视定价策略和提高顾客满意度,以吸引和留住顾客。
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引用次数: 0
PENGARUH KOMPENSASI, JOB SATISFACTION, DAN PERCEIVED JOB ALTERNATIVE TERHADAP TURNOVER INTENTION PADA KARYAWAN 薪酬、工作满意度和工作替代感对员工离职意向的影响
Rananda Sahputra, Fereshti Nurdiana Dihan
The purpose of this research is to determine the influence of compensation, job satisfaction, and perceived alternative jobs on employee turnover intention. Apart from that, this research also aims to determine the effect of compensation on turnover intention through job satisfaction. The sample used in this research was 50 employees. This research uses classical assumption testing & regression as data analysis techniques, which are processed using Statistical Program Social Sciences (SPSS) version 21.0. The results of the analysis carried out stated that there was a negative and significant influence between compensation on turnover intention. Compensation has a positive and significant influence on job satisfaction. Job satisfaction has a negative and significant influence on turnover intention. Perceived alternative jobs have a positive and significant influence on turnover intention and compensation has an influence on turnover intention through job satisfaction.
本研究的目的是确定薪酬、工作满意度和感知到的替代工作对员工离职意向的影响。除此之外,本研究还旨在确定薪酬通过工作满意度对离职意向的影响。本研究使用的样本为 50 名员工。本研究使用经典假设检验和回归作为数据分析技术,并使用社会科学统计程序(SPSS)21.0 版进行处理。分析结果表明,薪酬对离职意向有显著的负面影响。薪酬对工作满意度有积极而显著的影响。工作满意度对离职意向有显著的负面影响。感知到的其他工作对离职意向有积极而显著的影响,而薪酬则通过工作满意度对离职意向产生影响。
{"title":"PENGARUH KOMPENSASI, JOB SATISFACTION, DAN PERCEIVED JOB ALTERNATIVE TERHADAP TURNOVER INTENTION PADA KARYAWAN","authors":"Rananda Sahputra, Fereshti Nurdiana Dihan","doi":"10.37481/sjr.v7i2.836","DOIUrl":"https://doi.org/10.37481/sjr.v7i2.836","url":null,"abstract":"The purpose of this research is to determine the influence of compensation, job satisfaction, and perceived alternative jobs on employee turnover intention. Apart from that, this research also aims to determine the effect of compensation on turnover intention through job satisfaction. The sample used in this research was 50 employees. This research uses classical assumption testing & regression as data analysis techniques, which are processed using Statistical Program Social Sciences (SPSS) version 21.0. The results of the analysis carried out stated that there was a negative and significant influence between compensation on turnover intention. Compensation has a positive and significant influence on job satisfaction. Job satisfaction has a negative and significant influence on turnover intention. Perceived alternative jobs have a positive and significant influence on turnover intention and compensation has an influence on turnover intention through job satisfaction.","PeriodicalId":297520,"journal":{"name":"SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business","volume":"580 ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140759401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PENGARUH DISIPLIN KERJA, KOMPETENSI DAN KOMUNIKASI TERHADAP KINERJA PEGAWAI DENGAN MOTIVASI PEGAWAI SEBAGAI VARIABEL INTERVENING PADA DIREKTORAT JENDERAL TANAMAN PANGAN 在粮食作物总局,工作纪律、能力和沟通对员工绩效的影响,以员工积极性为干预变量
Masrurroh Anggeraini, I. Adnyana
Human resource management (HRM) is an important aspect in an organization that influences employee performance. In the context of the Directorate General of Food Crops, there are several problems that affect employee performance, including work discipline that is not yet strict, employee competency that is not appropriate, and less effective communication between employees. This research aims to determine the influence of work discipline, competence and communication on employee performance with motivation as an intervening variable. The research sample was 120 employees at the Directorate General of Food Crops using the Hair formula. The research approach is a quantitative method. Data collection techniques were carried out using interviews and closed questionnaires with a Likert scale of 1 to 5 with data analysis techniques using Smart PLS 3. The research results showed that there was a positive and significant influence of work discipline on employee performance, but competency did not have a significant influence on employee performance. Meanwhile, communication has a positive and significant influence on employee performance. Work discipline is also proven to have a positive and significant influence on employee motivation, but competence does not have a significant influence on motivation. Communication is also proven to have a positive and significant influence on employee motivation. Furthermore, work discipline, competence and communication also have a positive and significant influence on employee performance through motivation as an intervening variable. Based on the results of this research, several suggestions that can be made are the need to increase the application of stricter work discipline, develop employee competencies in accordance with job demands, and improve communication between employees to improve overall performance. Efforts are also needed to provide appropriate motivation to employees as a driving force in improving their performance.
人力资源管理(HRM)是企业中影响员工绩效的一个重要方面。就粮食作物总局而言,存在着一些影响员工绩效的问题,包括工作纪律不严格、员工能力不适当、员工之间的沟通效率较低等。本研究旨在确定工作纪律、能力和沟通对员工绩效的影响,并以动机作为干预变量。研究样本为粮食作物总局的 120 名员工,采用海尔公式。研究方法为定量方法。研究结果表明,工作纪律对员工绩效有积极而显著的影响,但能力对员工绩效的影响并不显著。同时,沟通对员工绩效有积极而显著的影响。工作纪律也被证明对员工的积极性有积极而显著的影响,但能力对积极性没有显著影响。事实证明,沟通对员工的积极性也有积极而重要的影响。此外,通过激励这一干预变量,工作纪律、能力和沟通对员工绩效也有积极而重要的影响。根据这项研究的结果,可以提出的几项建议是:需要加强实施更严格的工作纪律,根据工作要求培养员工的能力,以及加强员工之间的沟通,以提高整体绩效。此外,还需要努力为员工提供适当的激励,以此作为提高员工绩效的动力。
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引用次数: 0
THE INFLUENCE OF LEADERSHIP STYLE AND RGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS AN INTERVENING VARIABLE 以工作满意度为干预变量,领导风格和组织文化对员工绩效的影响
Dina Safitri, Achmad Fauzi, M. Rumanta
The purpose of this study was to determine the influence of leadership style and organizational culture on employee performance with job satisfaction as an intervening variable at the Cilegon City Food and Agriculture Security Agency. The population in this study were all employees of the Cilegon City Food and Agriculture Service. The sampling technique in this study was the saturated sampling technique, where the entire population was used as a research sample (census sample), so the sample size used in this study was 100 respondents. The research will be tested using the Partial Least Squares (PLS) analysis tool. PLS can also be used to explain whether there is a relationship between latent variables and to analyze constructs formed with reflective and formative indicators. Based on the research results, the following conclusions can be drawn: 1) Leadership style has a positive and significant effect on employee job satisfaction; 2) Work culture has a positive and significant effect on employee job satisfaction; 3) Leadership style has a positive and significant effect on employee job performance; 4) Work culture has a positive and significant effect on employee job satisfaction; 5) Job satisfaction has a positive and significant effect on employee performance; and 6) Job satisfaction can mediate between the variables of leadership style and work culture on employee performance variables.
本研究旨在确定领导风格和组织文化对 Cilegon 市食品与农业安全局员工绩效的影响,并将工作满意度作为干预变量。本研究的研究对象是 Cilegon 市食品与农业安全局的所有员工。本研究采用的抽样技术是饱和抽样技术,即把全部人口作为研究样本(普查样本),因此本研究使用的样本量为 100 名受访者。研究将使用偏最小二乘法(PLS)分析工具进行检验。PLS 还可用于解释潜变量之间是否存在关系,以及分析由反思性指标和形成性指标形成的建构。根据研究结果,可以得出以下结论:1)领导风格对员工工作满意度有积极而显著的影响;2)工作文化对员工工作满意度有积极而显著的影响;3)领导风格对员工工作绩效有积极而显著的影响;4)工作文化对员工工作满意度有积极而显著的影响;5)工作满意度对员工绩效有积极而显著的影响;6)工作满意度可以在领导风格和工作文化变量与员工绩效变量之间起到中介作用。
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引用次数: 0
PENGARUH PENJUALAN BERSIH DAN BIAYA OPERASIONAL TERHADAP PAJAK PENGHASILAN BADAN TERUTANG 净销售额和运营费用对企业所得税应纳税额的影响
Andri Sjahputra, Hamida Hunein
This research aims to prove empirically the effect of net sales and operating expenses on Outstanding Corporate Income Tax. The independent variables used in the study were net sales and operating expenses while the dependent variables were owed Corporate Income Tax.  This research was conducted in  food and beverage sector companies listed on the Indonesia Stock Exchange (IDX) in 2016  - 2020. The research method used is descriptive quantitative. The type of data used is secondary data in the form of financial statements published by food and beverage companies listed on the Indonesia Stock Exchange (IDX) in 2016  - 2020. Samples are collected using  the purposive sampling method. The number of companies used as research samples as many as  9  companies with a research period of  5 (five)years, so that as many as  45 samples were  obtained. Processing data by using  Eviews  version  10 for windows by collecting related data then calculating  net sales, operating expenses and Income Tax of owed Entities and analyzing descriptivek   statisti,panel data model   test, panel data regression model, classical assumption test,panel data regression analysis test, T statistical test, F statistics test, and coefficient of determination (R2). The results of the F test of net sales and operating expenses simultaneously affect  pajak  penghasilan  badan  terutang. The results of the T test variable net sales and operating expenses partially affect the Outstanding Corporate IncomeTax.
本研究旨在通过实证证明净销售额和营业费用对未缴企业所得税的影响。研究中使用的自变量是净销售额和营业费用,因变量是欠缴的企业所得税。 本研究以2016-2020年在印尼证券交易所(IDX)上市的食品饮料行业公司为研究对象。采用的研究方法是描述性定量研究。使用的数据类型为二手数据,形式为 2016 - 2020 年在印尼证券交易所(IDX)上市的食品和饮料公司公布的财务报表。样本收集采用目的性抽样法。作为研究样本的公司数量多达 9 家,研究期为 5 年,因此获得的样本多达 45 个。使用 Eviews version 10 for windows 处理数据,收集相关数据,然后计算欠款实体的净销售额、营业费用和所得税,并进行描述性统计分析、面板数据模型检验、面板数据回归模型、经典假设检验、面板数据回归分析检验、T 统计检验、F 统计检验和决定系数(R2)。净销售额和营业费用同时影响 pajak penghasilan badan terutang 的 F 检验结果。净销售额和营业费用变量的 T 检验结果部分影响了未缴企业所得税。
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引用次数: 0
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