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Rural Financial Management: Moderating Role of Internal Control in the Digital Governance Era. 农村财务管理:数字治理时代内部控制的调节作用。
Pub Date : 2023-09-29 DOI: 10.21070/acopen.9.2024.5671
Isnaini Rochmaniah, Imelda Dian Rahmawati
This research investigates the impact of Information Technology Advancement (IT) in rural areas, particularly the Village Financial Management System (Siskeudes), with a focus on its interaction with internal control systems. Through a sample of 30 village secretaries and treasurers in the Buduran District, Sidoarjo Regency, the study employs direct surveys and questionnaires for data collection. Utilizing IBM SPSS Statistics 25, the analysis reveals a significant positive influence of both internal control systems and IT advancement on rural financial management. Notably, internal control systems were found to moderate the relationship between IT advancement and financial governance. These findings underscore the vital role of internal controls in optimizing the benefits of IT solutions, offering valuable insights for global policymakers and practitioners involved in rural development and digital governance.Highlights : The research examines the synergy between Information Technology Advancement and Internal Control Systems in rural financial management. Findings reveal a significant positive influence of both Internal Control Systems and IT advancement on rural financial governance. Internal Control Systems play a crucial moderating role in enhancing the impact of IT solutions, providing essential insights for global policymakers and practitioners in rural development and digital governance. Keywords:Information Technology Advancement, Village Financial Management System, Internal Control Systems, Rural Development, Digital Governance.
本研究调查了信息技术进步(IT)对农村地区的影响,特别是对村级财务管理系统(Siskeudes)的影响,重点关注其与内部控制系统的互动。本研究采用直接调查和问卷调查的方式收集数据,抽样调查了 Sidoarjo 县 Buduran 区的 30 名村秘书和财务主管。利用 IBM SPSS 统计 25 进行的分析表明,内部控制系统和信息技术的发展对农村财务管理都有显著的积极影响。值得注意的是,内部控制制度被认为可以缓和信息技术进步与财务管理之间的关系。这些发现强调了内部控制在优化信息技术解决方案效益方面的重要作用,为参与农村发展和数字治理的全球政策制定者和从业人员提供了宝贵的见解。 研究结果表明,内部控制系统和信息技术进步对农村财务管理都有重要的积极影响。 内部控制系统在增强信息技术解决方案的影响方面发挥着重要的调节作用,为全球农村发展和数字治理的政策制定者和实践者提供了重要的启示。 关键词:信息技术进步;村级财务管理系统;内部控制系统;农村发展;数字治理。
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引用次数: 0
Employee Performance: Career Development, Motivation, and Workplace Environment Impact 员工绩效:职业发展、激励和工作环境的影响
Pub Date : 2023-09-29 DOI: 10.21070/acopen.9.2024.5706
Yodik Lestyo Widi, Kumara Adji Kusuma
This study investigates the influence of career development, motivation, and workplace environment on employee performance within an organizational context. Employing a quantitative methodology with a sample size of 128 respondents selected through simple random sampling, the research confirmed significant positive effects of career development, motivation, and workplace environment on employee performance, individually and collectively. The findings support the acceptance of hypotheses indicating that career development, motivation, and workplace environment significantly influence employee performance. The results underscore the importance of holistic approaches in human resource management, emphasizing the need for organizations to invest in employee career growth, foster motivation, and create conducive work environments, thereby enhancing overall workforce productivity and efficiency.Highlights : Comprehensive Influence: Career development, motivation, and workplace environment collectively shape employee performance, emphasizing the interconnectedness of these factors in organizational settings. Significant Positive Effects: The study confirms the positive impact of career development, motivation, and a conducive workplace on employee performance, underlining their essential role in enhancing workforce productivity. Strategic HR Emphasis: The research highlights the strategic importance of investing in employee career growth, motivation, and creating supportive work environments, providing valuable insights for effective human resource management practices. Keywords:Employee Performance, Career Development, Motivation, Workplace Environment, Human Resource Management
本研究探讨了职业发展、激励和工作环境对组织内员工绩效的影响。研究采用定量方法,通过简单随机抽样选取了 128 名受访者,结果证实职业发展、激励和工作场所环境对员工个人和集体绩效都有显著的积极影响。研究结果支持接受职业发展、激励和工作环境对员工绩效有重大影响的假设。研究结果强调了人力资源管理中整体方法的重要性,强调组织需要投资于员工的职业发展、培养积极性和创造有利的工作环境,从而提高员工的整体生产力和效率:职业发展、激励和工作环境共同塑造了员工的绩效,强调了这些因素在组织环境中的相互关联性。 显著的积极影响:研究证实了职业发展、激励和有利的工作场所对员工绩效的积极影响,强调了它们在提高员工生产力方面的重要作用。 战略性人力资源重点:研究强调了投资于员工职业发展、激励和创造有利的工作环境的战略重要性,为有效的人力资源管理实践提供了宝贵的见解。 关键词:员工绩效、职业发展、激励、工作环境、人力资源管理
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引用次数: 0
CSR, Environmental Performance, and Financial Outcomes: Indonesian Food Industry Insights 企业社会责任、环境绩效和财务成果:印尼食品行业透视
Pub Date : 2023-09-29 DOI: 10.21070/acopen.9.2024.5704
Anita Sari, Imelda Dian Rahmawati
This study aims to assess the impact of corporate social responsibility (CSR) and environmental performance on financial performance in Indonesian food and beverage companies. The study uses a quantitative method and a purposive sampling technique to select a sample of 14 companies listed on the Indonesia Stock Exchange from 2019 to 2020. The results show that CSR has a negative and significant impact on financial performance, while environmental performance has a positive and significant impact on financial performance. These findings suggest that companies should prioritize environmental performance to improve their financial performance.Highlights : CSR Impact: Significant negative influence on financial performance in Indonesian food and beverage companies. Environmental Performance: Positively correlates with financial outcomes, emphasizing its importance in business strategies. Sustainable Prioritization: Companies urged to prioritize environmental performance for enhanced financial results. Keywords:CSR, Environmental Performance, Financial Performance, Indonesian Companies, Sustainable Business
本研究旨在评估企业社会责任(CSR)和环境绩效对印尼食品饮料公司财务绩效的影响。研究采用定量方法和目的性抽样技术,选取了2019年至2020年在印尼证券交易所上市的14家公司作为样本。研究结果表明,企业社会责任对财务绩效有显著的负面影响,而环境绩效对财务绩效有显著的正面影响。这些研究结果表明,企业应优先考虑环境绩效,以提高其财务绩效:对印尼食品和饮料公司的财务绩效有显著的负面影响。 环境绩效:与财务结果呈正相关,强调了其在企业战略中的重要性。 可持续优先:敦促企业优先考虑环境绩效,以提高财务业绩。 关键词:企业社会责任;环境绩效;财务绩效;印尼公司;可持续经营
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引用次数: 0
TikTok Celebrities as Role Models: Imitation or Innovation? 作为榜样的 TikTok 名人:模仿还是创新?
Pub Date : 2023-09-28 DOI: 10.21070/acopen.9.2024.5321
Haniyah Febriyanti Rosadi, Nur Maghfirah Aesthetika
This qualitative study aimed to analyze the TikTok accounts of @ayuanzillah and @yusni.a, with a focus on the self-existence of teenagers in Jiken village. The study used purposive sampling and descriptive qualitative analysis to examine the videos uploaded on the accounts. The results showed that the videos were not original but rather copied from other sources, indicating a trend-following behavior rather than trend-setting. The TikTok celebrities exhibited a calm demeanor to maintain their online presence and avoid negative feedback from netizens. The motivational quotes shared on the platform were mostly based on personal experiences and aimed to inspire others. The study implies that TikTok celebrities can serve as role models for teenagers, but their influence should be monitored to ensure that they promote positive values and behaviors. Highlight: The study used purposive sampling and descriptive qualitative analysis to examine the TikTok accounts of @ayuanzillah and @yusni.a, with a focus on the self-existence of teenagers in Jiken village. The results showed that the videos were not original but rather copied from other sources, indicating a trend-following behavior rather than trend-setting. The study implies that TikTok celebrities can serve as role models for teenagers, but their influence should be monitored to ensure that they promote positive values and behaviors. TikTok has policies regarding inactive accounts and verified accounts. A verified badge means that TikTok has confirmed the account belongs to the person or brand it represents, and an inactive account may have its username reset if it remains inactive for 180 days or more Keywords: TikTok, Purposive sampling,Descriptive qualitative analysis,Trend-following behavior,Role models
本定性研究旨在分析 @ayuanzillah 和 @yusni.a 的 TikTok 帐户,重点关注集贤村青少年的自我存在。研究采用了目的性抽样和描述性定性分析的方法来研究这两个账户上上传的视频。结果显示,这些视频并非原创,而是从其他来源复制而来,这表明他们的行为是追随潮流,而非引领潮流。TikTok 上的名人表现得很淡定,以保持他们在网络上的存在感,避免网民的负面反馈。在平台上分享的激励性语录大多基于个人经历,旨在激励他人。这项研究表明,TikTok 名人可以成为青少年的榜样,但他们的影响力应受到监督,以确保他们倡导积极的价值观和行为。 亮点 本研究采用目的性抽样和描述性定性分析方法,对 @ayuanzillah 和 @yusni.a 的 TikTok 帐户进行了研究,重点关注吉肯村青少年的自我生存状况。结果表明,这些视频并非原创,而是从其他来源复制而来,表明其行为是追随潮流而非引领潮流。 这项研究表明,TikTok 名人可以成为青少年的榜样,但他们的影响力应受到监督,以确保他们倡导积极的价值观和行为。 TikTok 有关于不活跃账户和已验证账户的政策。验证徽章意味着 TikTok 已确认该账户属于其所代表的个人或品牌,而不活跃账户如果持续不活跃 180 天或更长时间,其用户名可能会被重置:TikTok、有目的抽样、描述性定性分析、趋势跟踪行为、榜样
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引用次数: 0
Enhancing Customer Satisfaction in Automotive Service Centers: A Quantitative Analysis 提高汽车服务中心的客户满意度:定量分析
Pub Date : 2023-09-28 DOI: 10.21070/acopen.9.2024.5482
Katerina Putri Prameswari, Hasan Ubaidillah
This quantitative research study aims to elucidate the impact of individual skills, facilities, and customer relationship management on customer satisfaction within the context of automotive service centers. The study, conducted with a sample of 100 Honda customers, employed cluster random sampling and Likert scale surveys. The findings reveal that individual skills significantly and positively influence customer satisfaction (p < 0.05, t = 7.119), as do facility-related factors (p < 0.05, t = 3.204). However, customer relationship management, when considered individually, does not exhibit a significant impact (p > 0.05, t = 0.311). Notably, when analyzed collectively, these variables demonstrate a substantial and positive effect on customer satisfaction (p < 0.05). These results underscore the importance of individual skills and service facilities in bolstering customer satisfaction in the automotive service industry, while suggesting potential areas for improvement in customer relationship management practices. This research holds implications for service providers seeking to enhance customer satisfaction and loyalty. Highlight: Individual skills and service facilities have a significant positive impact on customer satisfaction in automotive service centers. Customer relationship management, while not individually significant, contributes positively when considered collectively with other factors. This research offers valuable insights for service providers looking to improve customer satisfaction and loyalty in the automotive service industry. Keywords: Automotive Service Centers, Customer Satisfaction, Individual Skills, Facilities, Customer Relationship Management
这项定量研究旨在阐明个人技能、设施和客户关系管理对汽车服务中心客户满意度的影响。研究采用了分组随机抽样和李克特量表调查的方法,以 100 名本田客户为样本。研究结果表明,个人技能对客户满意度有显著的积极影响(p < 0.05,t = 7.119),设施相关因素对客户满意度也有显著的积极影响(p < 0.05,t = 3.204)。然而,如果单独考虑客户关系管理,其影响并不明显(p > 0.05,t = 0.311)。值得注意的是,在对这些变量进行综合分析时,它们对客户满意度产生了实质性的积极影响(p < 0.05)。这些结果强调了个人技能和服务设施在提高汽车服务行业客户满意度方面的重要性,同时也提出了客户关系管理实践中需要改进的潜在领域。这项研究对服务提供商提高客户满意度和忠诚度具有重要意义。 亮点:个人技能和服务设施对汽车服务中心的客户满意度有显著的积极影响。 客户关系管理虽然对个体影响不大,但如果与其他因素综合考虑,则会产生积极影响。 这项研究为希望提高汽车服务行业客户满意度和忠诚度的服务提供商提供了宝贵的见解。 关键词汽车服务中心 顾客满意度 个人技能 设施 顾客关系管理
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引用次数: 0
Factors Influencing Client Loyalty in a Tax Consultant Office 影响税务咨询事务所客户忠诚度的因素
Pub Date : 2023-09-28 DOI: 10.21070/acopen.9.2024.4590
Melinda Rofiatul Adhaniyah, Herman Ernandi
This study aims to investigate the influence of relationship quality, service quality, perceived value, and trust on client loyalty in a tax consultant office. The population of this study was 101, and the sample size was 38, selected using nonprobability sampling with the accidental sampling method. Multiple linear regression analysis was used to analyze the data with SPSS version 26. The results showed that relationship quality, service quality, perceived value, and trust had a significant positive effect on client loyalty. The findings of this study have implications for tax consultant offices to improve their relationship quality, service quality, perceived value, and trust to enhance client loyalty. Highlights: The study examines the impact of multiple factors on client loyalty in a tax consultant office. The sample size of 38 was selected using nonprobability sampling with the accidental sampling method. The findings suggest that improving relationship quality, service quality, perceived value, and trust can enhance client loyalty in tax consultant offices. Keywords: relationship quality, service quality, perceived value, trust, client loyalty
本研究旨在调查一家税务咨询公司的关系质量、服务质量、感知价值和信任对客户忠诚度的影响。研究对象为 101 人,样本量为 38 个,采用非概率抽样法和意外抽样法选出。使用 SPSS 26 版进行了多元线性回归分析。结果显示,关系质量、服务质量、感知价值和信任对客户忠诚度有显著的正向影响。本研究结果对税务咨询机构改善关系质量、服务质量、感知价值和信任度以提高客户忠诚度具有启示意义。 亮点 本研究探讨了税务咨询公司中多种因素对客户忠诚度的影响。 采用非概率抽样法和意外抽样法选取了 38 个样本。 研究结果表明,提高关系质量、服务质量、感知价值和信任度可以提高税务咨询公司的客户忠诚度。 关键词:关系质量、服务质量、感知价值、信任、客户忠诚度
{"title":"Factors Influencing Client Loyalty in a Tax Consultant Office","authors":"Melinda Rofiatul Adhaniyah, Herman Ernandi","doi":"10.21070/acopen.9.2024.4590","DOIUrl":"https://doi.org/10.21070/acopen.9.2024.4590","url":null,"abstract":"This study aims to investigate the influence of relationship quality, service quality, perceived value, and trust on client loyalty in a tax consultant office. The population of this study was 101, and the sample size was 38, selected using nonprobability sampling with the accidental sampling method. Multiple linear regression analysis was used to analyze the data with SPSS version 26. The results showed that relationship quality, service quality, perceived value, and trust had a significant positive effect on client loyalty. The findings of this study have implications for tax consultant offices to improve their relationship quality, service quality, perceived value, and trust to enhance client loyalty. Highlights: The study examines the impact of multiple factors on client loyalty in a tax consultant office. The sample size of 38 was selected using nonprobability sampling with the accidental sampling method. The findings suggest that improving relationship quality, service quality, perceived value, and trust can enhance client loyalty in tax consultant offices. Keywords: relationship quality, service quality, perceived value, trust, client loyalty","PeriodicalId":299489,"journal":{"name":"Academia Open","volume":"2 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139334923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Financial Performance and Stock Prices in Tourism & Hospitality 旅游业和酒店业的财务业绩与股票价格
Pub Date : 2023-09-28 DOI: 10.21070/acopen.9.2024.5397
Vivanda Adi Prima Suryo
This study utilizes a quantitative approach to examine the relationship between financial performance indicators (ROA, ROE, EPS, and OPM) and stock prices in the tourism and hospitality sector from 2018 to 2021. Secondary data, sourced from the Indonesian Stock Exchange (BEI) containing annual financial reports of listed companies, was analyzed using Multiple Linear Regression. The results indicate that ROA and ROE do not significantly affect stock prices, while EPS has a positive and significant impact, supporting Hypothesis 3. OPM, however, does not demonstrate a significant influence on stock prices, contradicting Hypothesis 4. These findings emphasize the critical role of earnings per share (EPS) in evaluating stock performance in the sector. Highlight: This study examines the relationship between financial performance indicators (ROA, ROE, EPS, OPM) and stock prices in the tourism and hospitality sector. Results indicate that ROA and ROE do not significantly impact stock prices, while EPS plays a crucial role. OPM was found to have no significant influence on stock prices, suggesting EPS is a vital metric for assessing stock performance in this industry. Keywords: Quantitative Analysis, Financial Performance, Stock Prices, Tourism and Hospitality, Earnings per Share (EPS)
本研究采用定量方法研究 2018 年至 2021 年旅游业和酒店业的财务业绩指标(ROA、ROE、EPS 和 OPM)与股票价格之间的关系。二级数据来自印尼证券交易所(BEI),包含上市公司的年度财务报告,采用多元线性回归法进行分析。结果表明,投资回报率(ROA)和投资收益率(ROE)对股票价格没有显著影响,而每股收益(EPS)则有积极而显著的影响,这支持了假设 3;但 OPM 对股票价格没有显著影响,这与假设 4 相矛盾。 亮点 本研究探讨了旅游业和酒店业的财务业绩指标(投资回报率、投资收益率、每股收益、OPM)与股票价格之间的关系。 结果表明,投资回报率和投资收益率对股票价格的影响不大,而每股收益则起着至关重要的作用。 OPM 对股价没有显著影响,这表明 EPS 是评估该行业股票表现的重要指标。 关键词定量分析、财务业绩、股票价格、旅游业和酒店业、每股收益(EPS)
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引用次数: 0
Spin-Off Impact on Islamic Banking Performance: A Comparative Analysis 分拆上市对伊斯兰银行业绩的影响:比较分析
Pub Date : 2023-09-28 DOI: 10.21070/acopen.9.2024.5435
Andrian Prawira Yudha
This study investigates the financial performance of a prominent Islamic bank before and after a spin-off, employing a Paired Sample T-Test with SPSS 25. The dataset spans three years pre-spin-off and three years post-spin-off. The research reveals significant disparities in several financial indicators: Capital Adequacy Ratio (CAR), Non-Performing Financing (NPF), Finance to Deposit Ratio (FDR), Return On Assets (ROA), and Operational Expenses to Operational Income (BOPO). These findings shed light on the profound implications of the spin-off on the bank's financial performance, offering valuable insights for practitioners and policymakers in the Islamic banking sector. Highlight: Spin-Off Impact: Explore the effects of a corporate spin-off on Islamic bank financial performance. Statistical Analysis: Utilize Paired Sample T-Test to rigorously assess pre- and post-spin-off financial data. Strategic Insights: Gain valuable insights into the implications of spin-offs for the Islamic banking industry. Keywords: Spin-Off, Islamic Banking, Financial Performance, Paired Sample T-Test, Comparative Analysis
本研究采用 SPSS 25 进行配对样本 T 检验,调查了一家著名伊斯兰银行分拆前后的财务业绩。数据集跨越了分拆前三年和分拆后三年。研究揭示了几个财务指标的显著差异:资本充足率 (CAR)、不良融资 (NPF)、融资与存款比率 (FDR)、资产回报率 (ROA) 和运营支出与运营收入比率 (BOPO)。这些研究结果揭示了分拆对银行财务业绩的深远影响,为伊斯兰银行业的从业人员和政策制定者提供了宝贵的见解。 亮点: 分拆影响:探索企业分拆对伊斯兰银行财务业绩的影响。 统计分析:利用配对样本 T 检验严格评估分拆前后的财务数据。 战略洞察:深入了解分拆对伊斯兰银行业的影响。 关键词分拆、伊斯兰银行、财务业绩、配对样本 T 检验、比较分析
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引用次数: 0
Financial Ratios and Firm Value: A Reassessment of ROE, CR, and DER 财务比率与公司价值:重新评估 ROE、CR 和 DER
Pub Date : 2023-09-28 DOI: 10.21070/acopen.9.2024.5122
Devi Alifatul Khusniah, Nurasik
This study reevaluates the consistency of financial ratios, specifically profitability, liquidity, and solvency, in influencing firm value, as measured by Price to Book Value (PBV). Employing a quantitative approach, the research utilizes descriptive statistical analysis, R Square determination, multiple linear regression modeling, and partial t-test hypothesis testing, with data analyzed using IBM SPSS Version 26. The population consists of companies listed in the LQ45 index for the years 2019-2020, and purposive sampling criteria are applied. The results demonstrate that three factors, Return on Equity (ROE), Current Ratio (CR), and Debt to Equity Ratio (DER), exert both simultaneous and partial influences on firm value, shedding light on their significance in the evaluation of company performance.Highlights : This study examines the impact of financial ratios (profitability, liquidity, and solvency) on firm value, measured by Price to Book Value (PBV). It employs quantitative methods, including descriptive statistics, regression analysis, and hypothesis testing using IBM SPSS. The research population comprises companies listed in the LQ45 index for 2019-2020, and the results indicate that Return on Equity (ROE), Current Ratio (CR), and Debt to Equity Ratio (DER) have both simultaneous and partial effects on firm value, highlighting their importance in assessing company performance. Keywords: Financial Ratios, Firm Value, Profitability, Liquidity, Solvency
本研究重新评估了财务比率(尤其是盈利能力、流动性和偿付能力)在影响公司价值(以市价账面价值(PBV)衡量)方面的一致性。研究采用定量方法,利用描述性统计分析、R Square 测定、多元线性回归模型和部分 t 检验假设检验,并使用 IBM SPSS 26 版进行数据分析。研究对象包括 2019-2020 年 LQ45 指数的上市公司,采用目的性抽样标准。结果表明,净资产收益率(ROE)、流动比率(CR)和资产负债率(DER)这三个因素对公司价值产生了同时和部分的影响,揭示了它们在公司绩效评价中的重要意义。 亮点:本研究探讨了财务比率(盈利能力、流动性和偿债能力)对公司价值的影响,公司价值以价格与账面价值(PBV)衡量。 研究采用了定量方法,包括描述性统计、回归分析和使用 IBM SPSS 进行假设检验。 研究对象包括2019-2020年LQ45指数上市公司,结果表明,净资产收益率(ROE)、流动比率(CR)和资产负债率(DER)对公司价值具有同时和部分影响,凸显了它们在评估公司绩效方面的重要性。 关键词财务比率、公司价值、盈利能力、流动性、偿付能力
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引用次数: 0
Impact of Compensation, Productivity, and Service Quality on Member Satisfaction: A Study on Eccindo Cooperative 报酬、生产力和服务质量对成员满意度的影响:埃辛多合作社研究
Pub Date : 2023-09-28 DOI: 10.21070/acopen.9.2024.5126
Rizdatul Umah, Herlinda Maya Kumalasari
This study aims to investigate the influence of compensation, productivity, and service quality on member satisfaction within the Eccindo Cooperative. Employing a quantitative approach, a purposive sampling method was used to select 75 respondents among the cooperative's members. Data were collected through questionnaires, and multiple linear regression analysis was employed for data analysis using SPSS 20. The results provide empirical evidence that compensation, productivity, and service quality each individually influence member satisfaction. Furthermore, the study reveals that these factors collectively have a significant impact on member satisfaction. These findings contribute to our understanding of the key determinants of member satisfaction in cooperative organizations and have implications for enhancing member loyalty and cooperative performance.Highlights : This study examines the influence of compensation, productivity, and service quality on member satisfaction in the context of the Eccindo Cooperative. Utilizing a quantitative approach and purposive sampling, data was collected from 75 cooperative members through questionnaires. Multiple linear regression analysis in SPSS 20 confirms that compensation, productivity, and service quality individually impact member satisfaction, and collectively, these factors significantly contribute to member satisfaction, offering insights into enhancing member loyalty and cooperative performance. Keywords: Compensation, Productivity, Service Quality, Member Satisfaction, Eccindo Cooperative
本研究旨在调查 Eccindo 合作社的报酬、生产率和服务质量对社员满意度的影响。研究采用定量方法,通过目的性抽样方法从合作社成员中选出 75 名受访者。通过问卷收集数据,并使用 SPSS 20 进行多元线性回归分析。研究结果提供了实证证据,表明报酬、生产率和服务质量各自影响着成员的满意度。此外,研究还揭示了这些因素共同对会员满意度产生的重大影响。这些研究结果有助于我们理解合作社组织中成员满意度的关键决定因素,并对提高成员忠诚度和合作社绩效具有重要意义。 采用定量方法和目的性抽样,通过问卷调查从 75 名合作社成员处收集了数据。 利用 SPSS 20 进行的多元线性回归分析证实,报酬、生产率和服务质量分别对社员满意度产生影响,而这些因素共同对社员满意度产生重大影响,为提高社员忠诚度和合作社绩效提供了启示。 关键词报酬、生产率、服务质量、成员满意度、埃辛多合作社
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引用次数: 0
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