Pub Date : 1900-01-01DOI: 10.2991/assehr.k.220207.015
Dyulius Thomas Bilo, Asmat Purba
Online education has brought about many positive interactions among teachers and students, yet one of its negative effects is the increasing rate of cyberbullying. Cyberbullying could occur anywhere and it could bring devastating effects to the victims. This article discusses the important purpose of Christian education to be a means of healing ministry for the students who experience cyberbullying. The content of Christian education should lead to the renewal of the soul through God’s grace; thus, the role of Christian educators is not limited to teaching but extended to be a peacemaker who reconciles students who are hostile to one another, an evangelist that spreads the love of Christ to the students, and an agent of healing ministry to the students. In Christian education, teachers should seek to be God’s agent of transformation that brings healing and renewal to the soul of the students, especially those who experience cyberbullying. Therefore, the healing ministry is seen as an integral part of Christian education in this paper. This paper uses the library research method and is written under this sequence: first, the calling of the Christian educators; second, Christian education and healing ministry; third, the importance of compassion, empathy, and confrontation in the healing
{"title":"Christian Education and Healing Ministry for the Victims of Cyberbullying at School","authors":"Dyulius Thomas Bilo, Asmat Purba","doi":"10.2991/assehr.k.220207.015","DOIUrl":"https://doi.org/10.2991/assehr.k.220207.015","url":null,"abstract":"Online education has brought about many positive interactions among teachers and students, yet one of its negative effects is the increasing rate of cyberbullying. Cyberbullying could occur anywhere and it could bring devastating effects to the victims. This article discusses the important purpose of Christian education to be a means of healing ministry for the students who experience cyberbullying. The content of Christian education should lead to the renewal of the soul through God’s grace; thus, the role of Christian educators is not limited to teaching but extended to be a peacemaker who reconciles students who are hostile to one another, an evangelist that spreads the love of Christ to the students, and an agent of healing ministry to the students. In Christian education, teachers should seek to be God’s agent of transformation that brings healing and renewal to the soul of the students, especially those who experience cyberbullying. Therefore, the healing ministry is seen as an integral part of Christian education in this paper. This paper uses the library research method and is written under this sequence: first, the calling of the Christian educators; second, Christian education and healing ministry; third, the importance of compassion, empathy, and confrontation in the healing","PeriodicalId":299867,"journal":{"name":"Proceedings of the 2nd International Conference on Social Science, Humanity and Public Health (ICOSHIP 2021)","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129829684","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.2991/assehr.k.220207.040
A. P. Wicaksono, Demiawan Rachmatta Putro Mudiono, I. Muflihatin
This study assessed the application of an expert system for hepatitis disease based on user satisfaction assessment. The purpose of this study is to assess the accuracy of the information and the ease of users of the existing system on the hepatitis expert system application. This type of research is a quantitative descriptive study with a cross-sectional approach. This research is described in descriptive analysis and multiple linear regression analysis. The descriptive results on the accuracy of the information have a mean value of 2.99 and user convenience with a mean of 3.39. While the results of multiple linear regression analysis indicate that the accuracy of the information does not have a significant effect on user satisfaction, the ease of use shows a significant effect on user satisfaction.
{"title":"Assessing the Accuracy of Information and User Ease of the Expert Application System Based on User Satisfaction","authors":"A. P. Wicaksono, Demiawan Rachmatta Putro Mudiono, I. Muflihatin","doi":"10.2991/assehr.k.220207.040","DOIUrl":"https://doi.org/10.2991/assehr.k.220207.040","url":null,"abstract":"This study assessed the application of an expert system for hepatitis disease based on user satisfaction assessment. The purpose of this study is to assess the accuracy of the information and the ease of users of the existing system on the hepatitis expert system application. This type of research is a quantitative descriptive study with a cross-sectional approach. This research is described in descriptive analysis and multiple linear regression analysis. The descriptive results on the accuracy of the information have a mean value of 2.99 and user convenience with a mean of 3.39. While the results of multiple linear regression analysis indicate that the accuracy of the information does not have a significant effect on user satisfaction, the ease of use shows a significant effect on user satisfaction.","PeriodicalId":299867,"journal":{"name":"Proceedings of the 2nd International Conference on Social Science, Humanity and Public Health (ICOSHIP 2021)","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124801918","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.2991/assehr.k.220207.037
G. Taufan, D. Suharsono, Mushthofa Kamal
{"title":"ELT at Vocational High Schools in Jember","authors":"G. Taufan, D. Suharsono, Mushthofa Kamal","doi":"10.2991/assehr.k.220207.037","DOIUrl":"https://doi.org/10.2991/assehr.k.220207.037","url":null,"abstract":"","PeriodicalId":299867,"journal":{"name":"Proceedings of the 2nd International Conference on Social Science, Humanity and Public Health (ICOSHIP 2021)","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128641921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.2991/assehr.k.220207.022
Agustin Rani Nurfadila, R. Iskandar, M. Muksin
Cayenne chili is one of the horticultural crops that has an important role in increasing Indonesian state income. Several factors affect the harvested area of cayenne chili to be volatile so it affects farmers in the cayenne chili commodity business. This study aims to design a strategy for developing cayenne chili agribusiness in Ponorogo Regency. The Multi-criteria Policy method is use to determine the development strategy using scenarios, policies, criteria and actions. The results of the analysis show that the strategy for developing cayenne chili agribusiness in Ponorogo Regency can be developed by looking at the policy paths on the demand side / needs of farmers, namely 1) Development of product promotion, 2) Development of agricultural protection, and 3) Agricultural agribusiness development. While the supply side/government programs are 1) Development of plant protection, 2) Development of food crops and organic horticulture, and 3) Development of hatcheries/nursery.
{"title":"Multi-criteria Policy Model in the Development of Cayenne Chili Commodities in Ponorogo Regency","authors":"Agustin Rani Nurfadila, R. Iskandar, M. Muksin","doi":"10.2991/assehr.k.220207.022","DOIUrl":"https://doi.org/10.2991/assehr.k.220207.022","url":null,"abstract":"Cayenne chili is one of the horticultural crops that has an important role in increasing Indonesian state income. Several factors affect the harvested area of cayenne chili to be volatile so it affects farmers in the cayenne chili commodity business. This study aims to design a strategy for developing cayenne chili agribusiness in Ponorogo Regency. The Multi-criteria Policy method is use to determine the development strategy using scenarios, policies, criteria and actions. The results of the analysis show that the strategy for developing cayenne chili agribusiness in Ponorogo Regency can be developed by looking at the policy paths on the demand side / needs of farmers, namely 1) Development of product promotion, 2) Development of agricultural protection, and 3) Agricultural agribusiness development. While the supply side/government programs are 1) Development of plant protection, 2) Development of food crops and organic horticulture, and 3) Development of hatcheries/nursery.","PeriodicalId":299867,"journal":{"name":"Proceedings of the 2nd International Conference on Social Science, Humanity and Public Health (ICOSHIP 2021)","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128271175","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.2991/assehr.k.220207.002
T. Y. R. Destyanto, Rikardo P. Sianipar, A. E. Nugroho, T. H. W. Kristyanto
Civil society become a social concept that is able to help Indonesian people for living in harmony in the midst of diversity. Civil society in Indonesia upholds the synergy of democratic freedom and the use of law as a means of control and monitoring in social aspects. Later, the term civil Islam emerged, in which the Islamic leaders in Indonesia seek to incorporate Islamic values and practices into the democratic process. The implementation process has been going on for several decades. However, there are certain symptoms that indicate the degradation of public civilized values. Therefore, this study aims to investigate the process of implementing civil society and civil Islam in Indonesia, viewed from the perspective of religion sociology, which focuses on inter-religious tolerance. The study used a structured literature study and phenomenological approach. The finding shows that the process of implementing civil society has not been carried out optimally, because there is a gap between the views of implementing civil society from the majority and minorities. The gap should be a priority to be bridged to avoid religious intolerance. More understanding and application of Pancasila principles need to be strived earnestly, for the sake of inter-religious tolerance.
{"title":"Civil Society and Civil Islam Implementation on Inter-religious Tolerance in Indonesia: A Phenomenological Study","authors":"T. Y. R. Destyanto, Rikardo P. Sianipar, A. E. Nugroho, T. H. W. Kristyanto","doi":"10.2991/assehr.k.220207.002","DOIUrl":"https://doi.org/10.2991/assehr.k.220207.002","url":null,"abstract":"Civil society become a social concept that is able to help Indonesian people for living in harmony in the midst of diversity. Civil society in Indonesia upholds the synergy of democratic freedom and the use of law as a means of control and monitoring in social aspects. Later, the term civil Islam emerged, in which the Islamic leaders in Indonesia seek to incorporate Islamic values and practices into the democratic process. The implementation process has been going on for several decades. However, there are certain symptoms that indicate the degradation of public civilized values. Therefore, this study aims to investigate the process of implementing civil society and civil Islam in Indonesia, viewed from the perspective of religion sociology, which focuses on inter-religious tolerance. The study used a structured literature study and phenomenological approach. The finding shows that the process of implementing civil society has not been carried out optimally, because there is a gap between the views of implementing civil society from the majority and minorities. The gap should be a priority to be bridged to avoid religious intolerance. More understanding and application of Pancasila principles need to be strived earnestly, for the sake of inter-religious tolerance.","PeriodicalId":299867,"journal":{"name":"Proceedings of the 2nd International Conference on Social Science, Humanity and Public Health (ICOSHIP 2021)","volume":"68 25","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113937623","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.2991/assehr.k.220207.030
Gamasiano Alfiansyah, Mudafiq Riyan Pratama, S. J. Swari
One of the Sustainable Development Goals (SDGs) is terminating the malnutrition 1n 2030. Stunting is malnutrition due to lack of nutritional intake for a long time due to feeding that does not match nutritional needs. The toddler nutrition decision support system was created to help parents of toddlers and health cadres to perform early detection of stunting. The researchers intend to obtain an overview of the level of acceptance of the stunting early detection system by residents of the village of Kemuning Lor, Jember Regency. This research was descriptive research, and the number of these community was 20 people who are village officials. Data analysis was conducted through scoring and presented in tables and percentages. The results showed that the level of system acceptance based on the perceived usefulness aspect had the highest value 89.75%, variable perceived ease of use 87,08%, variable behavioral intention to use 86,25%, variable attitude toward using 85,94%. It can be concluded that the community accepts stunting early detection system technology because the system is simple to use and the community feels the benefits. The development of an early stunting detection system is still needed as an effort to reduce stunting cases.
{"title":"Acceptance of Toddler Nutrition Decision Support Systems Using the Technology Acceptance Model (TAM) Method","authors":"Gamasiano Alfiansyah, Mudafiq Riyan Pratama, S. J. Swari","doi":"10.2991/assehr.k.220207.030","DOIUrl":"https://doi.org/10.2991/assehr.k.220207.030","url":null,"abstract":"One of the Sustainable Development Goals (SDGs) is terminating the malnutrition 1n 2030. Stunting is malnutrition due to lack of nutritional intake for a long time due to feeding that does not match nutritional needs. The toddler nutrition decision support system was created to help parents of toddlers and health cadres to perform early detection of stunting. The researchers intend to obtain an overview of the level of acceptance of the stunting early detection system by residents of the village of Kemuning Lor, Jember Regency. This research was descriptive research, and the number of these community was 20 people who are village officials. Data analysis was conducted through scoring and presented in tables and percentages. The results showed that the level of system acceptance based on the perceived usefulness aspect had the highest value 89.75%, variable perceived ease of use 87,08%, variable behavioral intention to use 86,25%, variable attitude toward using 85,94%. It can be concluded that the community accepts stunting early detection system technology because the system is simple to use and the community feels the benefits. The development of an early stunting detection system is still needed as an effort to reduce stunting cases.","PeriodicalId":299867,"journal":{"name":"Proceedings of the 2nd International Conference on Social Science, Humanity and Public Health (ICOSHIP 2021)","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116859189","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.2991/assehr.k.220207.055
N. Wahyono, Niswatin Hasanah, Avisena Harkat
This research analyzes the upstream part of the agribusiness system, including the potential availability of forage land, Human Resources, Natural Resources, and extension institutions, especially livestock, to develop and maintain beef cattle in the Jember District. This study yield Natural resources that the District of Jember is an inadequate location for beef cattle business on a narrow land. Land availability in the provision of feed (Ruminant Animal Population Increase Effective) has a positive value of 679,727. The means that the Jember District is one of the potential beef cattle populations. Several districts can still increase their population when seen from the effective Ruminant Animal Population Increase is positive. In general, breeders have the main job as herdsmen (55%), although their education is still low due to the average formal education is an elementary school (38.3%). However, the agricultural role extension agents are perceived as effective because farmers have applied Artificial Insemination (AI). Overall, the District of Jember can be a fattening business area and is ready for slaughter. Therefore, the presence of cows in the area is only temporary so that it does not interfere with the carrying capacity of the land in providing feed for beef cattle.
{"title":"The Business Development of Beef Cattle through Regional Approach in Jember East Java","authors":"N. Wahyono, Niswatin Hasanah, Avisena Harkat","doi":"10.2991/assehr.k.220207.055","DOIUrl":"https://doi.org/10.2991/assehr.k.220207.055","url":null,"abstract":"This research analyzes the upstream part of the agribusiness system, including the potential availability of forage land, Human Resources, Natural Resources, and extension institutions, especially livestock, to develop and maintain beef cattle in the Jember District. This study yield Natural resources that the District of Jember is an inadequate location for beef cattle business on a narrow land. Land availability in the provision of feed (Ruminant Animal Population Increase Effective) has a positive value of 679,727. The means that the Jember District is one of the potential beef cattle populations. Several districts can still increase their population when seen from the effective Ruminant Animal Population Increase is positive. In general, breeders have the main job as herdsmen (55%), although their education is still low due to the average formal education is an elementary school (38.3%). However, the agricultural role extension agents are perceived as effective because farmers have applied Artificial Insemination (AI). Overall, the District of Jember can be a fattening business area and is ready for slaughter. Therefore, the presence of cows in the area is only temporary so that it does not interfere with the carrying capacity of the land in providing feed for beef cattle.","PeriodicalId":299867,"journal":{"name":"Proceedings of the 2nd International Conference on Social Science, Humanity and Public Health (ICOSHIP 2021)","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126913716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.2991/assehr.k.220207.033
Nurmalia Pardede, Evinta Hotmarlina, Garry Kurniawan, D. Kristanto
Churches in Indonesia have been conducting online worship for more than a year (2020-2021). Research done by Indonesia Preaching Ministry has shown that only around 20% of the church members faithfully follow the worship service from beginning to end. Christian attitude while attending online worship is also problematic. Some Christians are cooking, and others are lying on their bed while attending online worship. Another problem is the dressing code for Christians who attend online worship. How should Christians dress themselves during online worship would be the research question of this article. This article uses exegetical theology as a research method. And the main argument of this paper is that, while the Bible sufficiently attends to the dressing code of the people of God (Deut. 22:5; Ezek. 44:17; 1 Cor. 11:6; 1 Tim. 2:9-10; 1 Pet. 3:3-5); 1 Cor. 11:4-7 could be the most relevant starting point for ethical-theological discussions on the matter. It exhorts Christians to dress appropriately not just for the sake of others but as an expression of honoring God when participating in worship. Toward that goal, this paper will be written under this sequence: first, it will present the context of the Corinthian church; second, it will elaborate the interpretation of 1 Cor. 11:4-7; third, it will seek to apply 1 Cor. 11:4-7 to the present context; then conclude.
{"title":"Christian Dress Code during Online Worship","authors":"Nurmalia Pardede, Evinta Hotmarlina, Garry Kurniawan, D. Kristanto","doi":"10.2991/assehr.k.220207.033","DOIUrl":"https://doi.org/10.2991/assehr.k.220207.033","url":null,"abstract":"Churches in Indonesia have been conducting online worship for more than a year (2020-2021). Research done by Indonesia Preaching Ministry has shown that only around 20% of the church members faithfully follow the worship service from beginning to end. Christian attitude while attending online worship is also problematic. Some Christians are cooking, and others are lying on their bed while attending online worship. Another problem is the dressing code for Christians who attend online worship. How should Christians dress themselves during online worship would be the research question of this article. This article uses exegetical theology as a research method. And the main argument of this paper is that, while the Bible sufficiently attends to the dressing code of the people of God (Deut. 22:5; Ezek. 44:17; 1 Cor. 11:6; 1 Tim. 2:9-10; 1 Pet. 3:3-5); 1 Cor. 11:4-7 could be the most relevant starting point for ethical-theological discussions on the matter. It exhorts Christians to dress appropriately not just for the sake of others but as an expression of honoring God when participating in worship. Toward that goal, this paper will be written under this sequence: first, it will present the context of the Corinthian church; second, it will elaborate the interpretation of 1 Cor. 11:4-7; third, it will seek to apply 1 Cor. 11:4-7 to the present context; then conclude.","PeriodicalId":299867,"journal":{"name":"Proceedings of the 2nd International Conference on Social Science, Humanity and Public Health (ICOSHIP 2021)","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134603564","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.2991/assehr.k.220207.048
Afrizal Mukti Wibowo
This article aims to analyze and describe forms of legal protection for consumers who provide opinions on the goods and/or services they use. The position of business actors who are stronger than consumers, sometimes makes consumers afraid to express their opinions about the goods and/or services they use. This research is normative legal research with a case approach regarding the freedom of opinion conveyed by consumers and the actions of business actors towards their consumers. The results of this study are the legal protection of consumer freedom of opinion is respected and guaranteed in Indonesia’s Constitution of 1945, Indonesia’s Freedom of Expressing Opinions in Public Number 9 of 1998, Indonesia’s Consumer Protection Law Number 8 of 1999, Indonesia’s Human Rights Law Number 39 of 1999. On the other hand, business actors who feel polluted / harmed by consumer opinions use the Information and Electronic Transaction Law to report it.
{"title":"Legal Protection of Consumer Freedom of Opinion in Indonesia","authors":"Afrizal Mukti Wibowo","doi":"10.2991/assehr.k.220207.048","DOIUrl":"https://doi.org/10.2991/assehr.k.220207.048","url":null,"abstract":"This article aims to analyze and describe forms of legal protection for consumers who provide opinions on the goods and/or services they use. The position of business actors who are stronger than consumers, sometimes makes consumers afraid to express their opinions about the goods and/or services they use. This research is normative legal research with a case approach regarding the freedom of opinion conveyed by consumers and the actions of business actors towards their consumers. The results of this study are the legal protection of consumer freedom of opinion is respected and guaranteed in Indonesia’s Constitution of 1945, Indonesia’s Freedom of Expressing Opinions in Public Number 9 of 1998, Indonesia’s Consumer Protection Law Number 8 of 1999, Indonesia’s Human Rights Law Number 39 of 1999. On the other hand, business actors who feel polluted / harmed by consumer opinions use the Information and Electronic Transaction Law to report it.","PeriodicalId":299867,"journal":{"name":"Proceedings of the 2nd International Conference on Social Science, Humanity and Public Health (ICOSHIP 2021)","volume":"90 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129818732","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.2991/assehr.k.220207.004
I. P. D. Yudartha
The current era of digitalization encourages local governments to be more responsive in providing quality services. The phenomenon that occurs today, people begin to need efficient and effective services, one of which is through smartphone applications. This research aims to analyze complaint services through the Pro Denpasar Plus application through the concept of e-service. Denpasar city voters as the object of study is an innovation made in presenting application-based complaints, where not many other areas have done so. The method used is qualitative with a descriptive approach. This study uses secondary data through the study of literature, media, and documents. The data were analyzed using indicators in the concept of e-service quality from Zeithaml's thinking, namely efficiency, reliability, fulfilment and privacy. The results showed that not yet optimal of the reliability indicators. That is because only some people use that Application. The next indicator that is still not optimal in the Denpasar Pro Application, namely fulfilment. The condition occurs because of the large number of complaints in various fields, so the accuracy of the service becomes less appropriate. Meanwhile, bias efficiency indicators are said to be good in terms of ease in accessing the Pro Denpasar Plus application as well as the information displayed is good. The last indicator is privacy, which, based on the findings, shows that features ensure the confidentiality of the public who make complaints.
{"title":"Analysis of e-service in Public Complaints through Pro Denpasar Plus Application","authors":"I. P. D. Yudartha","doi":"10.2991/assehr.k.220207.004","DOIUrl":"https://doi.org/10.2991/assehr.k.220207.004","url":null,"abstract":"The current era of digitalization encourages local governments to be more responsive in providing quality services. The phenomenon that occurs today, people begin to need efficient and effective services, one of which is through smartphone applications. This research aims to analyze complaint services through the Pro Denpasar Plus application through the concept of e-service. Denpasar city voters as the object of study is an innovation made in presenting application-based complaints, where not many other areas have done so. The method used is qualitative with a descriptive approach. This study uses secondary data through the study of literature, media, and documents. The data were analyzed using indicators in the concept of e-service quality from Zeithaml's thinking, namely efficiency, reliability, fulfilment and privacy. The results showed that not yet optimal of the reliability indicators. That is because only some people use that Application. The next indicator that is still not optimal in the Denpasar Pro Application, namely fulfilment. The condition occurs because of the large number of complaints in various fields, so the accuracy of the service becomes less appropriate. Meanwhile, bias efficiency indicators are said to be good in terms of ease in accessing the Pro Denpasar Plus application as well as the information displayed is good. The last indicator is privacy, which, based on the findings, shows that features ensure the confidentiality of the public who make complaints.","PeriodicalId":299867,"journal":{"name":"Proceedings of the 2nd International Conference on Social Science, Humanity and Public Health (ICOSHIP 2021)","volume":"110 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116795616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：