Pub Date : 2020-09-20DOI: 10.14710/jspi.v19i2.107-113
H. Shabrina, Reminta Lumban Batu
Zenius is a creation of Indonesian children in the world education. Zenius was built as a technology company which is focused on education services. Zenius Education was founded in 2004 as an offline tutoring, in 2007 it was inaugurated as PT Zenius Education and in 2010 as an online tutoring. The purpose of this study was to determine the effect of celebrity endorser on purchasing decisions at Zenius Education. This research was conducted using descriptive and verification methods. This research is a quantitative census research. The population in this study is Instagram followers of Zenius Education. This study is used the type of primary data and secondary data. Data is processed using path analysis with Partial Least Square (PLS). The results show that celebrity endorsers have an influence on purchasing decisions.
{"title":"Pengaruh Celebrity Endorser Terhadap Keputusan Pembelian Pada Zenius Education (Survei Pada Komunitas Online Zenius Education)","authors":"H. Shabrina, Reminta Lumban Batu","doi":"10.14710/jspi.v19i2.107-113","DOIUrl":"https://doi.org/10.14710/jspi.v19i2.107-113","url":null,"abstract":"Zenius is a creation of Indonesian children in the world education. Zenius was built as a technology company which is focused on education services. Zenius Education was founded in 2004 as an offline tutoring, in 2007 it was inaugurated as PT Zenius Education and in 2010 as an online tutoring. The purpose of this study was to determine the effect of celebrity endorser on purchasing decisions at Zenius Education. This research was conducted using descriptive and verification methods. This research is a quantitative census research. The population in this study is Instagram followers of Zenius Education. This study is used the type of primary data and secondary data. Data is processed using path analysis with Partial Least Square (PLS). The results show that celebrity endorsers have an influence on purchasing decisions.","PeriodicalId":300102,"journal":{"name":"Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science)","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125348116","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-09-20DOI: 10.14710/jspi.v19i2.75-91
Harry Christyawan, M. Sukresna
Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi loyalitas merek pada konsumen pengguna iPhone yang berdomisili di Semarang , dengan menggunakan variabel nilai merek, kepuasan merek , kepercayaan merek, dan loyalitas merek diharapkan dapat menjadi strategi bagi perusahaan untuk mendapatkan loyalitas pelanggan. Analisis data pada penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis model persamaan struktural (SEM) dengan menggunakan software AMOS pada 159 klien yang telah ditentukan untuk menjadi responden penelitian melalui teknik non probability sampling. Penelitian ini terdiri dari enam hipotesis yang diajukan, hasil penelitian membuktikan bahwa ke enam hipotesis semua diterima dan terbukti memiliki pengaruh yang positif yang signifikan terhadap hubungan: 1) brand value dengan brand satisfaction, 2) brand value dengan brand trust, 3) brand satisfaction dengan brand trust, 4) brand value dengan brand loyalty 5) brand satisfaction dengan brand loyalty dan 6) brand trust dengan brand loyalty. Hasil penelitian ini diharapkan dapat memberikan masukan untuk perusahaan guna menyusun strategi untuk mendapatkan loyalitas dari perlanggan.
{"title":"Peningkatan Brand Satisfaction dan Brand Trust Berbasis Brand Value Terhadap Brand Loyalty (Studi Pada Pengguna Apple Iphone di Semarang)","authors":"Harry Christyawan, M. Sukresna","doi":"10.14710/jspi.v19i2.75-91","DOIUrl":"https://doi.org/10.14710/jspi.v19i2.75-91","url":null,"abstract":"Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi loyalitas merek pada konsumen pengguna iPhone yang berdomisili di Semarang , dengan menggunakan variabel nilai merek, kepuasan merek , kepercayaan merek, dan loyalitas merek diharapkan dapat menjadi strategi bagi perusahaan untuk mendapatkan loyalitas pelanggan. Analisis data pada penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis model persamaan struktural (SEM) dengan menggunakan software AMOS pada 159 klien yang telah ditentukan untuk menjadi responden penelitian melalui teknik non probability sampling. Penelitian ini terdiri dari enam hipotesis yang diajukan, hasil penelitian membuktikan bahwa ke enam hipotesis semua diterima dan terbukti memiliki pengaruh yang positif yang signifikan terhadap hubungan: 1) brand value dengan brand satisfaction, 2) brand value dengan brand trust, 3) brand satisfaction dengan brand trust, 4) brand value dengan brand loyalty 5) brand satisfaction dengan brand loyalty dan 6) brand trust dengan brand loyalty. Hasil penelitian ini diharapkan dapat memberikan masukan untuk perusahaan guna menyusun strategi untuk mendapatkan loyalitas dari perlanggan.","PeriodicalId":300102,"journal":{"name":"Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science)","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129404065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-05-01DOI: 10.14710/JSPI.V19I1.51-61
Marsya Rizqia Chairunnisa, M. S. Perdhana
With the continuous growth of the world economy, many companies believe that generating profit is vital for its sustainability. However, the profits were obtained without having consideration about any other factors such as environmental problems. At present, the earth is currently being hit by a lot of environmental problems such as global warming and climate change that was mainly caused by the human behavior with the purpose of developing their business. With that, a study of human behavior to help the earth is needed. The purpose of this study is to develop a framework to explore the influences of Environmental Concern, Green Perceived Value, Subjective Norms, And Green Trust on Green Hotel Purchase Intention. This research employs an empirical study by means of the questionnaire survey method to verify the hypotheses and to explore its managerial implications. Finally, this research offers several practical implications for developing successful businesses in Green service industry.
{"title":"The Roles of Environmental Concern, Green Perceived Value, Subjective Norms, and Green Trust Towards Green Hotel Purchase Intention","authors":"Marsya Rizqia Chairunnisa, M. S. Perdhana","doi":"10.14710/JSPI.V19I1.51-61","DOIUrl":"https://doi.org/10.14710/JSPI.V19I1.51-61","url":null,"abstract":"With the continuous growth of the world economy, many companies believe that generating profit is vital for its sustainability. However, the profits were obtained without having consideration about any other factors such as environmental problems. At present, the earth is currently being hit by a lot of environmental problems such as global warming and climate change that was mainly caused by the human behavior with the purpose of developing their business. With that, a study of human behavior to help the earth is needed. The purpose of this study is to develop a framework to explore the influences of Environmental Concern, Green Perceived Value, Subjective Norms, And Green Trust on Green Hotel Purchase Intention. This research employs an empirical study by means of the questionnaire survey method to verify the hypotheses and to explore its managerial implications. Finally, this research offers several practical implications for developing successful businesses in Green service industry.","PeriodicalId":300102,"journal":{"name":"Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science)","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124701789","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-05-01DOI: 10.14710/JSPI.V19I1.15-31
St. Rahma, Novi Chandra, Sabrina O. Sihombing
This research aims to examine relationship between antecedents’ variables of financial behavior intention. This research involves 350 respondents which were collected through online questionnaire. Data was examined by reliability and validity tests before hypotheses testing. Hypotheses testing were applied by using structural equation modeling. All research hypotheses were supported except the hypothesis that stated the relationship between perceived control and financial behavior intention. This research provides discussion, conclusion, limitations and recommendation for future research.
{"title":"Analysis of Antecedents Variables of Financial Behavior Intention: An Empirical Study","authors":"St. Rahma, Novi Chandra, Sabrina O. Sihombing","doi":"10.14710/JSPI.V19I1.15-31","DOIUrl":"https://doi.org/10.14710/JSPI.V19I1.15-31","url":null,"abstract":"This research aims to examine relationship between antecedents’ variables of financial behavior intention. This research involves 350 respondents which were collected through online questionnaire. Data was examined by reliability and validity tests before hypotheses testing. Hypotheses testing were applied by using structural equation modeling. All research hypotheses were supported except the hypothesis that stated the relationship between perceived control and financial behavior intention. This research provides discussion, conclusion, limitations and recommendation for future research.","PeriodicalId":300102,"journal":{"name":"Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science)","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117001831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-05-01DOI: 10.14710/JSPI.V19I1.1-14
Wahyu Heryanto Putra, Fachri Eka Saputra
This study aims to examine the effect of destination attractiveness, environmental sensitivity, satisfaction with interpretive services, toward place attachment. This study also aims to identify the effect of place attachment to environmental responsible behaviour. This study was using questionnaire as data collection method. The total sample of this study was 400 respondents. However, the number of questionnaires that can be processed was 398. The data were proccesed using PLS SEM (Partial Least Square). The result were obtained in this study: (1) destination attractiveness influences positive significant place attachment (2) environmental sensitivity influences positive significant place attachment (3) satisfaction with interpretive services influences positive significant place attachment (4) place attachment influences positive significant environmental responsible behaviour (5) destination attractiveness influences positive significant environmental responsible behaviour (6) environmental sensitivity influences positive significant environmental responsible behaviour (7) satisfaction with interpretive services influences positive significant environmental responsible behaviour. This research contributes to the literature on tourism marketing.
{"title":"Pengaruh Daya Tarik Wisata, Kepekaan Lingkungan, dan Kepuasaan Layanan Terhadap Keterikatan Tempat Serta Implikasinya Pada Sikap Berprilaku Bertanggung Jawab Lingkungan","authors":"Wahyu Heryanto Putra, Fachri Eka Saputra","doi":"10.14710/JSPI.V19I1.1-14","DOIUrl":"https://doi.org/10.14710/JSPI.V19I1.1-14","url":null,"abstract":"This study aims to examine the effect of destination attractiveness, environmental sensitivity, satisfaction with interpretive services, toward place attachment. This study also aims to identify the effect of place attachment to environmental responsible behaviour. This study was using questionnaire as data collection method. The total sample of this study was 400 respondents. However, the number of questionnaires that can be processed was 398. The data were proccesed using PLS SEM (Partial Least Square). The result were obtained in this study: (1) destination attractiveness influences positive significant place attachment (2) environmental sensitivity influences positive significant place attachment (3) satisfaction with interpretive services influences positive significant place attachment (4) place attachment influences positive significant environmental responsible behaviour (5) destination attractiveness influences positive significant environmental responsible behaviour (6) environmental sensitivity influences positive significant environmental responsible behaviour (7) satisfaction with interpretive services influences positive significant environmental responsible behaviour. This research contributes to the literature on tourism marketing.","PeriodicalId":300102,"journal":{"name":"Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science)","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123827167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-05-01DOI: 10.14710/JSPI.V19I1.32-42
N. Tarigan, Nurul ' Huda, Nazwirman Nazwirman
The purpose of this study was to examine the factors of green purchase intention and green customer behaviour by using attitude, subjective norms, behavioral control, and religiosity to use tumblr starbucks on millennials generation. Based on a literature review, this research hypothesis states that attitudes, behavioural control, and religiosity affect green purchase intention. This study uses survey data from questionnaires to 195 respondents. Hypothesis testing techniques are done by using SEM analysis with Smart PLS software. The results of data processing indicate that the Attitude Variable, Behavioural Control, and Religiosity have a significant influence on the green purchase intention to use tumblr of starbucks. Green purchase intention variable has a significant effect on behaviour using electronic money with a t value of 3.152. Religiousity variables and attitude have a greater influence on the green purchase intention to use tumblr than other variables.
{"title":"Analisis Faktor yang Memengaruhi Green Purchase Intention dan Green Customer Behavior (Studi Kasus Pada Produk Tumblr Starbucks)","authors":"N. Tarigan, Nurul ' Huda, Nazwirman Nazwirman","doi":"10.14710/JSPI.V19I1.32-42","DOIUrl":"https://doi.org/10.14710/JSPI.V19I1.32-42","url":null,"abstract":"The purpose of this study was to examine the factors of green purchase intention and green customer behaviour by using attitude, subjective norms, behavioral control, and religiosity to use tumblr starbucks on millennials generation. Based on a literature review, this research hypothesis states that attitudes, behavioural control, and religiosity affect green purchase intention. This study uses survey data from questionnaires to 195 respondents. Hypothesis testing techniques are done by using SEM analysis with Smart PLS software. The results of data processing indicate that the Attitude Variable, Behavioural Control, and Religiosity have a significant influence on the green purchase intention to use tumblr of starbucks. Green purchase intention variable has a significant effect on behaviour using electronic money with a t value of 3.152. Religiousity variables and attitude have a greater influence on the green purchase intention to use tumblr than other variables.","PeriodicalId":300102,"journal":{"name":"Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science)","volume":"122 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123712569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-05-01DOI: 10.14710/JSPI.V19I1.43-50
Sunanda Sunanda, M. Mirza
Tujuan dari penelitian ini adalah untuk mengetahui faktor faktor apa saja yang mempengaruhi minat seseorang untuk menggunakan kartu kredit. Proses pengumpulan data dilakukan dengan menyebar quisioner kepada 240 orang pengguna kartu kredit diluar Bank Mega di Jabodetabek. Hasil quisioner di analisis dan diolah menggunakan SPSS 25.0. Hasil analisis menunjukan variabel Motivasi memiliki pengaruh paling besar terhadap minat menggunakan kartu kredit, adapun besar pengaruhnya sebesar 33,7%, disusul variabel personal selling yang memiliki pengaruh terhadap minat menggunakan kartu kredit sebesar 11,4%, sedangkan untuk variabel promosi memiliki pengaruh terhadap minat menggunakan kartu kredit sebesar 10,1%, namun untuk varibel gaya hidup tidak memiliki pengaruh secara signifikan terhadap minat menggunakan kartu kredit dikarenakan hanya memiliki pengaruh 1,3%. Hasil analisis akan sangat berguna bagi manajemen Bank Mega dalam hal membuat kebijakan dan strategi untuk meningkatkan jumlah minat calon debitur untuk menggunakan kartu kredit Bank Mega.
{"title":"Pengaruh Promosi, Motivasi, Gaya Hidup, Personal Selling Terhadap Minat Menggunakan Kartu Kredit","authors":"Sunanda Sunanda, M. Mirza","doi":"10.14710/JSPI.V19I1.43-50","DOIUrl":"https://doi.org/10.14710/JSPI.V19I1.43-50","url":null,"abstract":"Tujuan dari penelitian ini adalah untuk mengetahui faktor faktor apa saja yang mempengaruhi minat seseorang untuk menggunakan kartu kredit. Proses pengumpulan data dilakukan dengan menyebar quisioner kepada 240 orang pengguna kartu kredit diluar Bank Mega di Jabodetabek. Hasil quisioner di analisis dan diolah menggunakan SPSS 25.0. Hasil analisis menunjukan variabel Motivasi memiliki pengaruh paling besar terhadap minat menggunakan kartu kredit, adapun besar pengaruhnya sebesar 33,7%, disusul variabel personal selling yang memiliki pengaruh terhadap minat menggunakan kartu kredit sebesar 11,4%, sedangkan untuk variabel promosi memiliki pengaruh terhadap minat menggunakan kartu kredit sebesar 10,1%, namun untuk varibel gaya hidup tidak memiliki pengaruh secara signifikan terhadap minat menggunakan kartu kredit dikarenakan hanya memiliki pengaruh 1,3%. Hasil analisis akan sangat berguna bagi manajemen Bank Mega dalam hal membuat kebijakan dan strategi untuk meningkatkan jumlah minat calon debitur untuk menggunakan kartu kredit Bank Mega.","PeriodicalId":300102,"journal":{"name":"Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science)","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132697247","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-12-01DOI: 10.14710/JSPI.V18I3.212-225
Irfan Wildzan Muafa, A. Ferdinand, Farida Indriani
Penelitian ini dilakukan untuk menguji pengaruh dari variabel Pemasaran Kewirausahaan terhadap Kinerja Pemasaran pada UKM makanan dan minuman di Kota Semarang, Jawa Tengah melalui variabel Kecepatan Inovasi, Nilai Layanan, dan Keunggulan Posisi. Penelitian ini mengambil sebanyak 150 responden pemilik UKM makanan dan minuman di Semarang, Jawa Tengah.Alat analisis yang digunakan adalah SEM (Structural Equation Modelling) versi 21. Hasil analisis data untuk keseluruhan model telah memenuhi kriteria Goodness Of Fit dengan nilai chi square = 172,114, derajat kebebasan = 165, probabilitas = 0,336, CMIN/DF = 1,043, GFI = 0,887, AGFI = 0,856, TLI = 0,990, CFI = 0,991 dan RMSEA = 0,017. Dengan demikian dapat dikatakan bahwa model penelitian yang diajukan dapat diterima.Dari hasil penelitian diketahui bahwa ada pengaruh yang signifikan antara Pemasaran Kewirausahaan dengan Kecepatan Inovasi, Pemasaran Kewirausahaan dengan Nilai Layanan, Kecepatan Inovasi dengan Keunggulan Posisi, Nilai Layanan dengan Keunggulan Posisi, dan Keunggulan Posisi dengan Kinerja Pemasaran.
{"title":"Meningkatkan Kinerja Pemasaran Melalui Entrepreneurial Marketing (Studi Pada UKM Makanan dan Minuman di Semarang Jawa Tengah)","authors":"Irfan Wildzan Muafa, A. Ferdinand, Farida Indriani","doi":"10.14710/JSPI.V18I3.212-225","DOIUrl":"https://doi.org/10.14710/JSPI.V18I3.212-225","url":null,"abstract":"Penelitian ini dilakukan untuk menguji pengaruh dari variabel Pemasaran Kewirausahaan terhadap Kinerja Pemasaran pada UKM makanan dan minuman di Kota Semarang, Jawa Tengah melalui variabel Kecepatan Inovasi, Nilai Layanan, dan Keunggulan Posisi. Penelitian ini mengambil sebanyak 150 responden pemilik UKM makanan dan minuman di Semarang, Jawa Tengah.Alat analisis yang digunakan adalah SEM (Structural Equation Modelling) versi 21. Hasil analisis data untuk keseluruhan model telah memenuhi kriteria Goodness Of Fit dengan nilai chi square = 172,114, derajat kebebasan = 165, probabilitas = 0,336, CMIN/DF = 1,043, GFI = 0,887, AGFI = 0,856, TLI = 0,990, CFI = 0,991 dan RMSEA = 0,017. Dengan demikian dapat dikatakan bahwa model penelitian yang diajukan dapat diterima.Dari hasil penelitian diketahui bahwa ada pengaruh yang signifikan antara Pemasaran Kewirausahaan dengan Kecepatan Inovasi, Pemasaran Kewirausahaan dengan Nilai Layanan, Kecepatan Inovasi dengan Keunggulan Posisi, Nilai Layanan dengan Keunggulan Posisi, dan Keunggulan Posisi dengan Kinerja Pemasaran.","PeriodicalId":300102,"journal":{"name":"Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science)","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125332892","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-12-01DOI: 10.14710/JSPI.V18I1.15-33
Erico Gunawan, I. M. Sukresna, Sugiono . Sugiono
Penelitian ini dilakukan dengan tujuan untuk melihat pengaruh Customer Satisfaction terhadap Brand Equity dan Word of Mouth pada bengkel AHASS. Variabel yang ditambahkan adalah Service Quality dan Perceived Price sebagai Moderating Variabel yang berpengaruh terhadap Customer Satisfaction.Sampel penelitian ini adalah para pelanggan Bengkel AHASS kota Semarang bagian Barat. Analisis data Structural Equation Model (SEM) menggunakan program software AMOSS dan SPSS. Hasil analisis menunjukkan bahwa Customer Satisfaction berpengaruh positif terhadap Brand Equity dan Word of Mouth. Service Quality berpengaruh positif terhadap Customer Satisfaction yang dimoderasi oleh Perceived Price sebagai Quasi Moderator.
{"title":"Studi tentang Pengaruh Kepuasan Pelanggan terhadap Ekuitas Merk dan Word of Mouth pada Bengkel AHASS Semarang Barat","authors":"Erico Gunawan, I. M. Sukresna, Sugiono . Sugiono","doi":"10.14710/JSPI.V18I1.15-33","DOIUrl":"https://doi.org/10.14710/JSPI.V18I1.15-33","url":null,"abstract":"Penelitian ini dilakukan dengan tujuan untuk melihat pengaruh Customer Satisfaction terhadap Brand Equity dan Word of Mouth pada bengkel AHASS. Variabel yang ditambahkan adalah Service Quality dan Perceived Price sebagai Moderating Variabel yang berpengaruh terhadap Customer Satisfaction.Sampel penelitian ini adalah para pelanggan Bengkel AHASS kota Semarang bagian Barat. Analisis data Structural Equation Model (SEM) menggunakan program software AMOSS dan SPSS. Hasil analisis menunjukkan bahwa Customer Satisfaction berpengaruh positif terhadap Brand Equity dan Word of Mouth. Service Quality berpengaruh positif terhadap Customer Satisfaction yang dimoderasi oleh Perceived Price sebagai Quasi Moderator.","PeriodicalId":300102,"journal":{"name":"Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science)","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134290625","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-12-01DOI: 10.14710/JSPI.V18I3.259-269
N. Nofrizal
Saat ini minat konsumen untuk berbelanja di ritel-ritel besar semakin menurun hal ini disebabkan oleh pilihan konsumen untuk mendapatkan produk-produk sehari-hari semakin banyak dan mudah di akses seperti Alfamart, Indomaret dan Supermarket serta dampak dari penjualan dengan metode online/ E-commerce seperti Lazada, Bukalapak, Zalora, Tokopedia, Shopee, dll. Effek dari kondisi diatas juga berdampak kepada PT. Lotte Grosir Pekanbaru yang tidak berhasil mencapai target penjualan dari tahun 2013-2018 rata-rata hanya 66 % dan penurunan jumlah konsumen dari tahun 2013-2018 rata-rata sebesar 20 %, sehingga penelitian ini sangat penting bagi PT. Lotte Grosir Pekanbaru dan ritel sejenis untuk mengetahui tentang persepsi konsumen dan minat beli konsumen agar dapat menyusun strategi pemasaran dan bertahan dimasa yang akan datang. Adapun tujuan penelitian ini adalah untuk mengetahui pengaruh persepsi konsumen terhadap minat beli konsumen untuk berbelanja pada Lotte Grosir Pekanbaru serta apakah terdapat hubungan yang positif dan signifikan antar persepsi konsumen terhadap minat beli konsumen Lotte Grosir Pekanbaru. Objek penelitian ini adalah konsumen yang berbelanja di Lotte Grosir Pekanbaru dengan jumlah sampel sebanyak 95 orang responden menggunakan metode accidential sampling. Pengelolaan dan analisis data menggunakan analisis regresi linier berganda dengan program SPSS versi 23. Hasil penelitian diperoleh Secara simultan faktor persepsi (kelengkapan produk, harga, lokasi, pelayanan dan kenyamanan) berpengaruh secara signifikan terhadap minat beli konsumen Lotte Grosir Pekanbaru dengan nilai signifikan 0,000 < 0,05. Secara parsial diketahui bahwa kelengkapan produk, harga, lokasi dan kenyamanan berpengaruh signifikan terhadap minat beli konsumen, sedangkan pelayanan tidak berpengaruh terhadap minat beli konsumen. Selanjutnya, nilai koefisien determinasi (R2) sebesar 0,930 atau 93,00%. Hal ini menunjukkan bahwa kelima variabel bebas (kelengkapan produk, harga, lokasi, pelayanan dan kenyamanan) secara bersama-sama memberikan sumbangan/ pengaruh terhadap minat beli konsumen pada Lotte Grosir Pekanbaru. Adapun faktor persepsi yang paling besar pengaruhnya yaitu kelengkapan produk (X1).
{"title":"Dampak Persepsi Konsumen Terhadap Minat Beli Konsumen Berbelanja di Lotte Mart Grosir Pekanbaru","authors":"N. Nofrizal","doi":"10.14710/JSPI.V18I3.259-269","DOIUrl":"https://doi.org/10.14710/JSPI.V18I3.259-269","url":null,"abstract":"Saat ini minat konsumen untuk berbelanja di ritel-ritel besar semakin menurun hal ini disebabkan oleh pilihan konsumen untuk mendapatkan produk-produk sehari-hari semakin banyak dan mudah di akses seperti Alfamart, Indomaret dan Supermarket serta dampak dari penjualan dengan metode online/ E-commerce seperti Lazada, Bukalapak, Zalora, Tokopedia, Shopee, dll. Effek dari kondisi diatas juga berdampak kepada PT. Lotte Grosir Pekanbaru yang tidak berhasil mencapai target penjualan dari tahun 2013-2018 rata-rata hanya 66 % dan penurunan jumlah konsumen dari tahun 2013-2018 rata-rata sebesar 20 %, sehingga penelitian ini sangat penting bagi PT. Lotte Grosir Pekanbaru dan ritel sejenis untuk mengetahui tentang persepsi konsumen dan minat beli konsumen agar dapat menyusun strategi pemasaran dan bertahan dimasa yang akan datang. Adapun tujuan penelitian ini adalah untuk mengetahui pengaruh persepsi konsumen terhadap minat beli konsumen untuk berbelanja pada Lotte Grosir Pekanbaru serta apakah terdapat hubungan yang positif dan signifikan antar persepsi konsumen terhadap minat beli konsumen Lotte Grosir Pekanbaru. Objek penelitian ini adalah konsumen yang berbelanja di Lotte Grosir Pekanbaru dengan jumlah sampel sebanyak 95 orang responden menggunakan metode accidential sampling. Pengelolaan dan analisis data menggunakan analisis regresi linier berganda dengan program SPSS versi 23. Hasil penelitian diperoleh Secara simultan faktor persepsi (kelengkapan produk, harga, lokasi, pelayanan dan kenyamanan) berpengaruh secara signifikan terhadap minat beli konsumen Lotte Grosir Pekanbaru dengan nilai signifikan 0,000 < 0,05. Secara parsial diketahui bahwa kelengkapan produk, harga, lokasi dan kenyamanan berpengaruh signifikan terhadap minat beli konsumen, sedangkan pelayanan tidak berpengaruh terhadap minat beli konsumen. Selanjutnya, nilai koefisien determinasi (R2) sebesar 0,930 atau 93,00%. Hal ini menunjukkan bahwa kelima variabel bebas (kelengkapan produk, harga, lokasi, pelayanan dan kenyamanan) secara bersama-sama memberikan sumbangan/ pengaruh terhadap minat beli konsumen pada Lotte Grosir Pekanbaru. Adapun faktor persepsi yang paling besar pengaruhnya yaitu kelengkapan produk (X1).","PeriodicalId":300102,"journal":{"name":"Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science)","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123786506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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