Pub Date : 2022-10-31DOI: 10.31315/telematika.v19i3.7949
Doni Wiryadinata, E. Sediyono, A. Widodo
Evaluasi kinerja pada instansi pemerintah merupakan aktivitas analisis yang sistematis, pemberian nilai, atribut, dan pengenalan permasalahan, serta mempersembahkan solusi atas masalah yang ditemukan guna meningkatkan akuntabilitas dan peningkatan kinerja instansi pemerintah. Untuk pemerintahan di Indonesia, penilaian atas akuntabilitas kinerja merupakan sebuah cerminan organisasi dalam merepresentasikan kinerjanya, sehingga tidak mengherankan jika setiap instansi pemerintah berupaya semaksimal mungkin untuk meningkatkan kinerjanya sesuai dengan kriteria yang ditetapkan oleh tim evaluator. Baru-baru ini, MENPAN RB merevisi evaluasi AKIP ke dalam Peraturan MENPAN RB Nomor 88 Tahun 2021 dengan banyak perubahan yang cukup fundamental. Hal ini berdampak pada perubahan strategi organisasi untuk mengembangkan evaluasi evaluasi guna dapat memprediksi nilai akuntabilitas kinerja dengan bantuan teknologi informasi berbasis ERP, seperti contoh kasus yang terjadi pada Kementerian Kelautan dan Perikanan. Penelitian ini merupakan studi kasus bertujuan untuk mengetahui bagaimana penerapan ERP pada pelaksanaan evaluasi AKIP yang dijalankan oleh Inspektorat Jenderal Kementerian Kelautan dan Perikanan mulai dari dukungan infrastruktur dan jaringan teknologi informasi yang digunakan, tahap perancangan dan pengembangan perangkat lunak, serta implementasinya dapat digunakan pada pelaksanaannya AKIP pada Tahun 2022. seperti contoh kasus yang terjadi pada Kementerian Kelautan dan Perikanan. Penelitian ini merupakan studi kasus bertujuan untuk mengetahui bagaimana penerapan ERP pada pelaksanaan evaluasi AKIP yang dijalankan oleh Inspektorat Jenderal Kementerian Kelautan dan Perikanan mulai dari dukungan infrastruktur dan jaringan teknologi informasi yang digunakan, tahap perancangan dan pengembangan perangkat lunak, serta implementasinya dapat digunakan pada pelaksanaannya AKIP pada Tahun 2022. seperti contoh kasus yang terjadi pada Kementerian Kelautan dan Perikanan. Penelitian ini merupakan studi kasus bertujuan untuk mengetahui bagaimana penerapan ERP pada pelaksanaan evaluasi AKIP yang dijalankan oleh Inspektorat Jenderal Kementerian Kelautan dan Perikanan mulai dari dukungan infrastruktur dan jaringan teknologi informasi yang digunakan, tahap perancangan dan pengembangan perangkat lunak, serta implementasinya dapat digunakan pada pelaksanaannya AKIP pada Tahun 2022.
{"title":"Implementation of ERP in AKIP Evaluation System: A Case Study at The Ministry of Maritime Affairs And Fisheries","authors":"Doni Wiryadinata, E. Sediyono, A. Widodo","doi":"10.31315/telematika.v19i3.7949","DOIUrl":"https://doi.org/10.31315/telematika.v19i3.7949","url":null,"abstract":"Evaluasi kinerja pada instansi pemerintah merupakan aktivitas analisis yang sistematis, pemberian nilai, atribut, dan pengenalan permasalahan, serta mempersembahkan solusi atas masalah yang ditemukan guna meningkatkan akuntabilitas dan peningkatan kinerja instansi pemerintah. Untuk pemerintahan di Indonesia, penilaian atas akuntabilitas kinerja merupakan sebuah cerminan organisasi dalam merepresentasikan kinerjanya, sehingga tidak mengherankan jika setiap instansi pemerintah berupaya semaksimal mungkin untuk meningkatkan kinerjanya sesuai dengan kriteria yang ditetapkan oleh tim evaluator. Baru-baru ini, MENPAN RB merevisi evaluasi AKIP ke dalam Peraturan MENPAN RB Nomor 88 Tahun 2021 dengan banyak perubahan yang cukup fundamental. Hal ini berdampak pada perubahan strategi organisasi untuk mengembangkan evaluasi evaluasi guna dapat memprediksi nilai akuntabilitas kinerja dengan bantuan teknologi informasi berbasis ERP, seperti contoh kasus yang terjadi pada Kementerian Kelautan dan Perikanan. Penelitian ini merupakan studi kasus bertujuan untuk mengetahui bagaimana penerapan ERP pada pelaksanaan evaluasi AKIP yang dijalankan oleh Inspektorat Jenderal Kementerian Kelautan dan Perikanan mulai dari dukungan infrastruktur dan jaringan teknologi informasi yang digunakan, tahap perancangan dan pengembangan perangkat lunak, serta implementasinya dapat digunakan pada pelaksanaannya AKIP pada Tahun 2022. seperti contoh kasus yang terjadi pada Kementerian Kelautan dan Perikanan. Penelitian ini merupakan studi kasus bertujuan untuk mengetahui bagaimana penerapan ERP pada pelaksanaan evaluasi AKIP yang dijalankan oleh Inspektorat Jenderal Kementerian Kelautan dan Perikanan mulai dari dukungan infrastruktur dan jaringan teknologi informasi yang digunakan, tahap perancangan dan pengembangan perangkat lunak, serta implementasinya dapat digunakan pada pelaksanaannya AKIP pada Tahun 2022. seperti contoh kasus yang terjadi pada Kementerian Kelautan dan Perikanan. Penelitian ini merupakan studi kasus bertujuan untuk mengetahui bagaimana penerapan ERP pada pelaksanaan evaluasi AKIP yang dijalankan oleh Inspektorat Jenderal Kementerian Kelautan dan Perikanan mulai dari dukungan infrastruktur dan jaringan teknologi informasi yang digunakan, tahap perancangan dan pengembangan perangkat lunak, serta implementasinya dapat digunakan pada pelaksanaannya AKIP pada Tahun 2022.","PeriodicalId":31716,"journal":{"name":"Telematika","volume":"67 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85333817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.31315/telematika.v19i3.7929
Anis Susila Abadi, Pipit Febriana Dewi, B. Robi'in
Purpose: Produce Augmented Reality applications as a medium for introducing Indonesian animals to foster the nation's love for children.Design/methodology/approach: AR applications are built using markers. AR application development uses the MDLC method, which consists of six stages, namely concept, design, material collection, manufacture, testing, and distribution.Findings/result: This research resulted in the application of Augmented Reality Animal Recognition. The results of the tests that have been carried out using the similarity test of 92% for testing the similarity of 3D objects on animals. SEQ testing with an average result of 91.18 on a scale of 10, so it can be concluded that the application has met the needs of users.Originality/value/state of the art: The development of this application focuses on AR applications with models of Indonesian animals and explanations of the characteristics of these animals.
{"title":"Augmented Reality Introduction to Animals of the Archipelago to Grow the Nation's Love for Children","authors":"Anis Susila Abadi, Pipit Febriana Dewi, B. Robi'in","doi":"10.31315/telematika.v19i3.7929","DOIUrl":"https://doi.org/10.31315/telematika.v19i3.7929","url":null,"abstract":"Purpose: Produce Augmented Reality applications as a medium for introducing Indonesian animals to foster the nation's love for children.Design/methodology/approach: AR applications are built using markers. AR application development uses the MDLC method, which consists of six stages, namely concept, design, material collection, manufacture, testing, and distribution.Findings/result: This research resulted in the application of Augmented Reality Animal Recognition. The results of the tests that have been carried out using the similarity test of 92% for testing the similarity of 3D objects on animals. SEQ testing with an average result of 91.18 on a scale of 10, so it can be concluded that the application has met the needs of users.Originality/value/state of the art: The development of this application focuses on AR applications with models of Indonesian animals and explanations of the characteristics of these animals.","PeriodicalId":31716,"journal":{"name":"Telematika","volume":"59 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75367655","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.31315/telematika.v19i3.7962
Pipit Febriana Dewi, Abdulloh Badruzzaman, Muhammad Hanif Misbahuddin, Mohamad Febriawan
Purpose: implement design thinking for web based E-Voting Student Organization in Nahdlatul Ulama University of YogyakartaDesign/methodology/approach:the method which used in this research is design thinking. The steps in this method are emphatize, define, ideate, prototype, and testFindings/result:the development of E-Voting is succesfully made according to user needsOriginality/value/state of the art:E-Voting web-based for student organization in Nahdlatul Ulama University of Yogyakarta
{"title":"Implementation of Design Thinking for Web Based E-Voting Student Organization in Nahdlatul Ulama University of Yogyakarta","authors":"Pipit Febriana Dewi, Abdulloh Badruzzaman, Muhammad Hanif Misbahuddin, Mohamad Febriawan","doi":"10.31315/telematika.v19i3.7962","DOIUrl":"https://doi.org/10.31315/telematika.v19i3.7962","url":null,"abstract":"Purpose: implement design thinking for web based E-Voting Student Organization in Nahdlatul Ulama University of YogyakartaDesign/methodology/approach:the method which used in this research is design thinking. The steps in this method are emphatize, define, ideate, prototype, and testFindings/result:the development of E-Voting is succesfully made according to user needsOriginality/value/state of the art:E-Voting web-based for student organization in Nahdlatul Ulama University of Yogyakarta","PeriodicalId":31716,"journal":{"name":"Telematika","volume":"10 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74935019","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.31315/telematika.v19i3.7564
Arif Riyandi, Shofwatul Uyun
Tujuan: Perbaikan kualitas citra yang putus-putus atau terlalu tipis pada aksara jawa tulisan tangan menggunakan operasi morfologi dan mengumpulkan dataset secara otomatis dari proses cropping dengan metode Connected Component Labeling.Perancangan/metode/pendekatan: Menerapkan metode operasi morfologi dalam perbaikan citra putus-putus dan metode connected component labeling untuk membantu cropping dalam mengumpulkan dataset secara otomatis.Hasil: Hasil uji coba dengan beberapa kernel yang berbeda antara operasi morfologi opening dan operasi morfologi closing terpilih operasi morfologi closing dengan kernel (45,45) pada bagian dilasi dan kernel (37,37) pada bagian erosi. Hasil dari segmentasi yang terpilih lanjut ke cropping dengan bantuan metode connected component labeling dan klasifikasi convolutional neural network yang diterapkan untuk mengklasifikasi citra aksara jawa dengan baik. Akurasi yang diperoleh adalah sebesar 94,27 % pada proses klasifikasi menggunakan data training dan akurasi 84,53% pada proses klasifikasi menggunakan data validasi.Keaslian/ state of the art: Pengujian dari operasi morfologi opening dan operasi morfologi closing dengan masing-masing 6 kernel berbeda pada proses segmentasi citra aksara jawa untuk perbaikan kualitas citra. Pengumpulan dataset secara otomatis dari hasil cropping citra dengan bantuan metode connected component labeling dan hasil dataset yang terkumpul diklasifikasi untuk masing-masing citra aksara jawa.
{"title":"IMPROVEMENT OF HANDWRITING JAVASCRAFT IMAGE QUALITY AND SEGMENTATION WITH CLOSING MORPHOLOGY AND ADAPTIVE THRESHOLDING METHODS","authors":"Arif Riyandi, Shofwatul Uyun","doi":"10.31315/telematika.v19i3.7564","DOIUrl":"https://doi.org/10.31315/telematika.v19i3.7564","url":null,"abstract":"Tujuan: Perbaikan kualitas citra yang putus-putus atau terlalu tipis pada aksara jawa tulisan tangan menggunakan operasi morfologi dan mengumpulkan dataset secara otomatis dari proses cropping dengan metode Connected Component Labeling.Perancangan/metode/pendekatan: Menerapkan metode operasi morfologi dalam perbaikan citra putus-putus dan metode connected component labeling untuk membantu cropping dalam mengumpulkan dataset secara otomatis.Hasil: Hasil uji coba dengan beberapa kernel yang berbeda antara operasi morfologi opening dan operasi morfologi closing terpilih operasi morfologi closing dengan kernel (45,45) pada bagian dilasi dan kernel (37,37) pada bagian erosi. Hasil dari segmentasi yang terpilih lanjut ke cropping dengan bantuan metode connected component labeling dan klasifikasi convolutional neural network yang diterapkan untuk mengklasifikasi citra aksara jawa dengan baik. Akurasi yang diperoleh adalah sebesar 94,27 % pada proses klasifikasi menggunakan data training dan akurasi 84,53% pada proses klasifikasi menggunakan data validasi.Keaslian/ state of the art: Pengujian dari operasi morfologi opening dan operasi morfologi closing dengan masing-masing 6 kernel berbeda pada proses segmentasi citra aksara jawa untuk perbaikan kualitas citra. Pengumpulan dataset secara otomatis dari hasil cropping citra dengan bantuan metode connected component labeling dan hasil dataset yang terkumpul diklasifikasi untuk masing-masing citra aksara jawa.","PeriodicalId":31716,"journal":{"name":"Telematika","volume":"73 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86096026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: In this study, the authors designed an algorithm based on convolutional neural networks that can automatically assess tire quality.Design/methodology/approach: The proposed algorithm is built through several stages as follows. In the first stage, the tire images, which are the input of the designed algorithm, are acquired. Further, the acquired images are divided into two sets, namely training and testing sets. The training set contains tire images used in the training phase of several convolutional neural networks (CNN) architectures such as ResNet-50, MobileNetV2, Inception V3, and DenseNet-121. The training phase is carried out in a number of epochs, and at each epoch, the cross entropy loss function will be calculated which expresses the performance of the CNN architecture in classifying tire images. For this reason, the training stage requires a label or reference that shows the feasibility of the tires displayed in each image.Findings/result: In the testing phase, trained CNN architectures are used to classify tire images from the test set. Classification performance in the test set is also expressed in terms of cross-entropy loss function value. In addition, the accuracy value has also been calculated which shows the percentage of the number of tire images that are successfully classified correctly to the total number of tire images in the test set, namely the DenseNet-121 model has the best accuracy of 92.62%.Originality/value/state of the art: Given the high accuracy achieved by our algorithm, this work can be used as a reference by other researchers, specifically to benchmark their tire quality classification methods developed in the future.
{"title":"Conv-Tire: Tire Condition Assessment using Convolutional Neural Networks","authors":"Latifah Listyalina, Irawadi Buyung, A. Munir, Ikhwan Mustiadi, Dhimas Arief Dharmawan","doi":"10.31315/telematika.v19i3.7697","DOIUrl":"https://doi.org/10.31315/telematika.v19i3.7697","url":null,"abstract":"Purpose: In this study, the authors designed an algorithm based on convolutional neural networks that can automatically assess tire quality.Design/methodology/approach: The proposed algorithm is built through several stages as follows. In the first stage, the tire images, which are the input of the designed algorithm, are acquired. Further, the acquired images are divided into two sets, namely training and testing sets. The training set contains tire images used in the training phase of several convolutional neural networks (CNN) architectures such as ResNet-50, MobileNetV2, Inception V3, and DenseNet-121. The training phase is carried out in a number of epochs, and at each epoch, the cross entropy loss function will be calculated which expresses the performance of the CNN architecture in classifying tire images. For this reason, the training stage requires a label or reference that shows the feasibility of the tires displayed in each image.Findings/result: In the testing phase, trained CNN architectures are used to classify tire images from the test set. Classification performance in the test set is also expressed in terms of cross-entropy loss function value. In addition, the accuracy value has also been calculated which shows the percentage of the number of tire images that are successfully classified correctly to the total number of tire images in the test set, namely the DenseNet-121 model has the best accuracy of 92.62%.Originality/value/state of the art: Given the high accuracy achieved by our algorithm, this work can be used as a reference by other researchers, specifically to benchmark their tire quality classification methods developed in the future.","PeriodicalId":31716,"journal":{"name":"Telematika","volume":"34 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78341580","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.31315/telematika.v19i3.7059
Dyah Anggraini Kartika Putri, Juwairiah Juwairiah, F. R. Kodong
Purpose: This study aims to assess the capability level to determine the condition of the capability level as-is, to-be, gap analysis and provide recommendations for improving IT governance in the continuity and availability process of LMS Spada Wimaya service. Design/methodology/approach: The capability level assessment refers to the COBIT 5 Process Assessment Model (PAM) assessment criteria with the research stages adopting the COBIT 5 Assessment Process Activities. Findings/result: Based on the urgency and problems that occur in LMS Spada Wimaya related to the continuity of service availability, the appropriate COBIT 5 enterprise goals are chosen, namely Business Service Continuity and Availability which describes in achieving the vision and mission goals of UPN "Veteran" Yogyakarta related to the procurement of LMS Spada Wimaya. The process of mapping results is prioritized based on impact and importance. The results of the assessment of the current capability level (as-is) in the BAI06, DSS03, DSS05, and MEA01 processes are at level 2 with the expected target capability level (to-be) at level 3 with a gap level of 1. DSS01, DSS02, and DSS04 are at level 1 with a target capability level (to-be) expected at level 3 with a gap level of 2. output criteria, setting performance goals and targets, making Standard Operating Procedures (SOP), conducting performance assessments to ensure compliance. Originality/value/state of the art: This study has the same focus as previous research, which is measuring the ability of the IT governance level with the criteria for the COBIT 5 Model Assessment Criteria (PAM), but is implemented in a different case study and the focus of the process is in accordance with the results of mapping the alignment of organizational goals with COBIT 5 IT goals according to urgency and problems that describe in achieving the vision and mission of the object of research.
目的:本研究旨在评估能力水平，确定能力水平现状、将来状况，进行差距分析，为改进LMS Spada Wimaya服务连续性和可用性过程中的IT治理提供建议。设计/方法论/方法:能力水平评估参考COBIT 5过程评估模型(PAM)评估标准，研究阶段采用COBIT 5评估过程活动。发现/结果:基于在LMS Spada Wimaya中发生的与服务可用性连续性相关的紧迫性和问题，选择了适当的COBIT 5企业目标，即业务服务连续性和可用性，它描述了在实现与LMS Spada Wimaya采购相关的UPN“老兵”日惹的愿景和任务目标。绘制结果的过程根据影响和重要性进行优先排序。BAI06、DSS03、DSS05和MEA01过程中当前能力水平(现状)的评估结果处于第2级，预期目标能力水平(未来)处于第3级，差距为1级。DSS01、DSS02和DSS04处于第1级，预期目标能力级别(将来的)在第3级，差距级别为2。输出标准，设定绩效目标和指标，制定标准操作程序(SOP)，进行绩效评估以确保合规性。独创性/价值/艺术水平:本研究重点与先前的研究,这是衡量IT治理的能力水平与5 COBIT模型的标准评估标准(PAM),但实现不同的案例研究和过程的重点是根据映射的结果组织目标的一致性COBIT 5目标根据紧迫性和问题描述实现的愿景和使命的研究对象。
{"title":"Capability Level Analysis of IT Governance Using COBIT 5 on Continuity and Availability Of Services (Case Study: LMS Spada Wimaya)","authors":"Dyah Anggraini Kartika Putri, Juwairiah Juwairiah, F. R. Kodong","doi":"10.31315/telematika.v19i3.7059","DOIUrl":"https://doi.org/10.31315/telematika.v19i3.7059","url":null,"abstract":"Purpose: This study aims to assess the capability level to determine the condition of the capability level as-is, to-be, gap analysis and provide recommendations for improving IT governance in the continuity and availability process of LMS Spada Wimaya service. Design/methodology/approach: The capability level assessment refers to the COBIT 5 Process Assessment Model (PAM) assessment criteria with the research stages adopting the COBIT 5 Assessment Process Activities. Findings/result: Based on the urgency and problems that occur in LMS Spada Wimaya related to the continuity of service availability, the appropriate COBIT 5 enterprise goals are chosen, namely Business Service Continuity and Availability which describes in achieving the vision and mission goals of UPN \"Veteran\" Yogyakarta related to the procurement of LMS Spada Wimaya. The process of mapping results is prioritized based on impact and importance. The results of the assessment of the current capability level (as-is) in the BAI06, DSS03, DSS05, and MEA01 processes are at level 2 with the expected target capability level (to-be) at level 3 with a gap level of 1. DSS01, DSS02, and DSS04 are at level 1 with a target capability level (to-be) expected at level 3 with a gap level of 2. output criteria, setting performance goals and targets, making Standard Operating Procedures (SOP), conducting performance assessments to ensure compliance. Originality/value/state of the art: This study has the same focus as previous research, which is measuring the ability of the IT governance level with the criteria for the COBIT 5 Model Assessment Criteria (PAM), but is implemented in a different case study and the focus of the process is in accordance with the results of mapping the alignment of organizational goals with COBIT 5 IT goals according to urgency and problems that describe in achieving the vision and mission of the object of research.","PeriodicalId":31716,"journal":{"name":"Telematika","volume":"25 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82161816","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.31315/telematika.v19i3.7734
Yanu Ramdhani Saputra, H. Jayadianti, DyahAyu Irawati
Purpose: Knowing what affects customer loyalty in Online Travel Agent (OTA) Services. Which will help OTA Services to understand about customer satisfaction and customer loyalty so that they can develop their business in the future in order to get greater customer satisfaction and loyalty.Design/methodology/approach: Using the American Customer Satisfaction Index (ACSI) Model which explains the antecedents and consequences of customer satisfaction. In Antecedent there are variables of User Expectations, Perceived Quality, and Value benefits that have an impact on customer satisfaction variables then from causing customer complaints and customer loyalty. So that 9 research hypotheses are obtained based on the model used and tested using Structural Equation Modeling (SEM). Research requires data on respondents' answers distributed through digital media with a total need for 385 respondent data.Findings/result: After testing using SEM.The 9 hypotheses proposed show that 2 hypotheses are rejected and 7 hypotheses are accepted.Originality/value/state of the art: Previous research has been done but with different models and different methods.
{"title":"Customer Loyalty Analysis On Online Travel Agent (OTA) Using American Customer Satisfaction Index (ACSI) And Structural Equation Modelling (SEM)","authors":"Yanu Ramdhani Saputra, H. Jayadianti, DyahAyu Irawati","doi":"10.31315/telematika.v19i3.7734","DOIUrl":"https://doi.org/10.31315/telematika.v19i3.7734","url":null,"abstract":"Purpose: Knowing what affects customer loyalty in Online Travel Agent (OTA) Services. Which will help OTA Services to understand about customer satisfaction and customer loyalty so that they can develop their business in the future in order to get greater customer satisfaction and loyalty.Design/methodology/approach: Using the American Customer Satisfaction Index (ACSI) Model which explains the antecedents and consequences of customer satisfaction. In Antecedent there are variables of User Expectations, Perceived Quality, and Value benefits that have an impact on customer satisfaction variables then from causing customer complaints and customer loyalty. So that 9 research hypotheses are obtained based on the model used and tested using Structural Equation Modeling (SEM). Research requires data on respondents' answers distributed through digital media with a total need for 385 respondent data.Findings/result: After testing using SEM.The 9 hypotheses proposed show that 2 hypotheses are rejected and 7 hypotheses are accepted.Originality/value/state of the art: Previous research has been done but with different models and different methods.","PeriodicalId":31716,"journal":{"name":"Telematika","volume":"9 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87904484","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.31315/telematika.v19i3.7418
Rafly Pradana Putra, A. H. Pratomo, R. Perwira
Tujuan: Menguji performa dari algoritma Multiclass Support Vector Machine dalam dalam tingkat akurasi, presisi, dan recall untuk melakukan klasifikasi pada pesan teks chatbot.Perancangan/metode/pendekatan: Menggunakan algoritma Multiclass Support Vector Machine untuk melakukan klasifikasi terhadap dataset yang bersifat nonbiner atau dataset yang memiliki lebih dari dua kelas.Hasil: Berdasarkan hasil penelitian dan pembahasan yang dilakukan, Algoritma Multiclass SVM dapat melakukan klasifikasi teks pesan yang dikirimkan dengan baik berdasarkan kategori pesan yang berkaitan dengan informasi yang ada di jurusan informasi, seperti administratif, dokumen, jadwal, kegiatan dan sapaan, dengan menunjukkan nilai akurasi sebesar 87%, nilai presisi sebesar 89% dan nilai recall sebesar 87%. Penelitian ini menggunakan dataset yang berjumlah sebanyak 950 data dengan pembagian data latih sebanyak 75% dari total keseluruhan data dan data uji sebanyak 25% dari total keseluruhan data.Keaslian/ state of the art: Penelitian ini memiliki perbedaan dalam hal jenis data yang digunakan adalah data teks pesan yang terbagi ke dalam 5 kategori, nilai parameter C dan gamma yang digunakan, dan hasil yang diperoleh jika dibandingkan dengan penelitian sebelumnya.
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Pub Date : 2022-10-31DOI: 10.31315/telematika.v19i3.7988
Rochmat Husaini, Bagus Muhammad Akbar, Ahmad Taufiq Akbar
Purpose: knowing the extent to which aspects that affect the level of user/visitor satisfaction in using the website.methodology: the method used is usability approach to measure website visitor satisfaction using Structural Equation Model (SEM) theory and SmartPLS v.3.2.9 software.Findings/result: found several variables that influence user satisfaction, and found variables that had no effect, even having a negative dependency value. In addition, it also produces priority recommendations for website improvement to meet user satisfaction.Originality: this study uses the palmer model usability approach [13] and the structural equation model. Which is different from previous research using the webqual method and Importance Performance Analisys [3]
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Pub Date : 2022-10-31DOI: 10.31315/telematika.v19i3.7709
D. Upuy, C. F. Palembang
Tuberculosis (TB) is an infectious disease that causes major health problems in the world by the bacterium Mycobacterium tuberculosis. It spreads through the air when people with TB cough or sneeze. Maluku was in the 10th position with the most TB cases in Indonesia in 2016. Various programs and activities to control TB in Ambon City are carried out, from the process of finding cases, treating patients, health promotions to sputum examination. After that, an evaluation is carried out as an effort to prevent and control to measure the level of success and effectiveness of institutional programs in order to achieve organizational goals. To find out the development of TB cases in Maluku, especially the city of Ambon, the research conducted this time also used the k-means clustering algorithm for the rapidminer application to analyze the death rate of TB patients in terms of age and length of treatment at RSU Dr. M. Haulussy Ambon. The research conducted obtained that the highest number of patients who died were in cluster 1 with an age range of 36-55 years, then followed by the second position in cluster 0 with an age range of 6-33 years, and the last in cluster 2 with a total number of patients. died in the age range of 59-84 years. The length of stay of patients in the hospital varies from half a day to day 21 and is experienced by patients who recover as well as die. The highest patient mortality rate is in the productive age group, rarely does exercise and often engages in active activities and meets many people every day, smoking habits and lack of knowledge about health are the causes of more productive age groups suffering from TB
结核病(TB)是一种由结核分枝杆菌引起的传染病，在世界范围内引起重大健康问题。当结核病患者咳嗽或打喷嚏时，它会通过空气传播。2016年，马鲁古在印度尼西亚结核病病例最多的地区中排名第十。安汶市开展了各种结核病控制方案和活动，从发现病例、治疗病人、健康宣传到痰液检查。在此之后，评估作为一种预防和控制的努力来进行，以衡量机构计划的成功程度和有效性，以实现组织目标。为了了解Maluku，特别是Ambon市的结核病病例发展情况，本次研究还使用了快速挖掘应用的k-means聚类算法来分析RSU Dr. M. Haulussy Ambon的结核病患者在年龄和治疗时间方面的死亡率。通过研究得出，死亡人数最多的是第1类，年龄范围为36-55岁，其次是第0类，年龄范围为6-33岁，最后是第2类，总人数最少。死亡年龄在59-84岁之间。病人在医院的住院时间从半天到21天不等，病人既可以康复，也可以死亡。患者死亡率最高的是生产年龄组，他们很少锻炼，经常从事积极活动，每天与许多人见面，吸烟习惯和缺乏健康知识是生产年龄组患结核病的原因
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