Pub Date : 2022-09-01DOI: 10.21776/ub.jam.2022.020.03.16
Ita Wahyu Pratiwi, A. Armanu, Mintarti Rahayu
This study focuses on perceived external prestige in reducing deviant workplace behavior by mediating job satisfaction and organizational commitment. This study aimed to determine and analyze the effect of perceived external prestige on deviant workplace behavior, either directly or indirectly, through the mediation of job satisfaction and organizational commitment. This study used saturated sampling. The sample used in this study is the civil servant of the Regional Government of Kediri Regency, East Java, especially the Regional Apparatus Organizations. Three Regional Apparatus Organizations are the Regional Personnel Agency, the Department of Transportation, and the Region Financial and Asset Management Agency, with a sample of 117 civil servants. The analytical method used is a causal study. Data were analyzed and processed using PLS-SEM statistical programming to evaluate the outer and inner structure of the model. The results reveal that perceived external prestige negatively and significantly affects deviant workplace behavior. The results of the mediation test show that job satisfaction and organizational commitment partially mediate the effect of perceived external prestige on deviant workplace behavior. Subsequent research studies will yield different results in another industry or region. Further research can conduct thorough research on all Regional Apparatus Organizations to obtain comprehensive research results, and systematic sampling techniques can be used to avoid cognitive bias from respondents.
{"title":"PERCEIVED EXTERNAL PRESTIGE ON DEVIANT WORKPLACE BEHAVIOR WITH MEDIATION OF JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT","authors":"Ita Wahyu Pratiwi, A. Armanu, Mintarti Rahayu","doi":"10.21776/ub.jam.2022.020.03.16","DOIUrl":"https://doi.org/10.21776/ub.jam.2022.020.03.16","url":null,"abstract":"This study focuses on perceived external prestige in reducing deviant workplace behavior by mediating job satisfaction and organizational commitment. This study aimed to determine and analyze the effect of perceived external prestige on deviant workplace behavior, either directly or indirectly, through the mediation of job satisfaction and organizational commitment. This study used saturated sampling. The sample used in this study is the civil servant of the Regional Government of Kediri Regency, East Java, especially the Regional Apparatus Organizations. Three Regional Apparatus Organizations are the Regional Personnel Agency, the Department of Transportation, and the Region Financial and Asset Management Agency, with a sample of 117 civil servants. The analytical method used is a causal study. Data were analyzed and processed using PLS-SEM statistical programming to evaluate the outer and inner structure of the model. The results reveal that perceived external prestige negatively and significantly affects deviant workplace behavior. The results of the mediation test show that job satisfaction and organizational commitment partially mediate the effect of perceived external prestige on deviant workplace behavior. Subsequent research studies will yield different results in another industry or region. Further research can conduct thorough research on all Regional Apparatus Organizations to obtain comprehensive research results, and systematic sampling techniques can be used to avoid cognitive bias from respondents.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41729868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-01DOI: 10.21776/ub.jam.2022.020.03.13
Luis Marnisah, Jefirstson Richset Riwu Kore, Fellyanus Haba Ora
The research objective is to analyze and prove the influence of competence, career development, and organizational culture on employee performance. For 3 (three) months, the research was carried out, starting from January-March 2022, at the Regional Secretariat of the Kupang City Government. This research belongs to quantitative research. The population in this study was 1034 employees. The number of research samples was 288, determined by proportional stratified random sampling and the Slovin technique. The Likert scale is used to obtain data from questionnaires and use observation, interviews, and documentation techniques. Data analysis used multiple linear regression analysis techniques. The results showed a positive and significant influence between career development variables and organizational culture on employee performance. In contrast, the competence variable had a negative influence on employee performance at the Kupang City Government Regional Secretariat. Competence of employees who show a negative influence shows information that the competence of employees needs to be a concern of the organization to be improved so that employees can develop from the aspect of working ability in achieving organizational goals. This study also proves that competence, career development, and organizational culture can simultaneously be used as organizational strategies to improve employee performance.
{"title":"EMPLOYEE PERFORMANCE BASED ON COMPETENCY, CAREER DEVELOPMENT, AND ORGANIZATIONAL CULTURE","authors":"Luis Marnisah, Jefirstson Richset Riwu Kore, Fellyanus Haba Ora","doi":"10.21776/ub.jam.2022.020.03.13","DOIUrl":"https://doi.org/10.21776/ub.jam.2022.020.03.13","url":null,"abstract":"The research objective is to analyze and prove the influence of competence, career development, and organizational culture on employee performance. For 3 (three) months, the research was carried out, starting from January-March 2022, at the Regional Secretariat of the Kupang City Government. This research belongs to quantitative research. The population in this study was 1034 employees. The number of research samples was 288, determined by proportional stratified random sampling and the Slovin technique. The Likert scale is used to obtain data from questionnaires and use observation, interviews, and documentation techniques. Data analysis used multiple linear regression analysis techniques. The results showed a positive and significant influence between career development variables and organizational culture on employee performance. In contrast, the competence variable had a negative influence on employee performance at the Kupang City Government Regional Secretariat. Competence of employees who show a negative influence shows information that the competence of employees needs to be a concern of the organization to be improved so that employees can develop from the aspect of working ability in achieving organizational goals. This study also proves that competence, career development, and organizational culture can simultaneously be used as organizational strategies to improve employee performance.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49551401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-01DOI: 10.21776/ub.jam.2022.020.03.15
Kania Oktaviana Winarno, I. Indrawati
The present quantitative research is intended to conduct an investigation into the effect of social media marketing and electronic word of mouth (E-WOM), especially on Instagram, on the purchase intention of Sunday Bowl Cereal Club products. As for the sampling strategy, the non-probability purposive sampling method was employed in this research. Samples were drawn from up to 300 respondents. To analyze the data, this research employed the Structural Equation Modeling (SEM) models that are processed using SmartPLS 3.2.9. The results show that social media marketing has a positive and significant relationship to E-WOM. Age and gender moderate the relationship between social media marketing and E-WOM. Social media marketing has a positive and significant relationship on purchase intention. Age and gender do not moderate the relationship between social media marketing and purchase intention. E-WOM has a positive and significant relationship on purchase intention. Age moderate the relationship between E-WOM and purchase intention. Gender do not moderate the relationship between E-WOM and purchase intention. Social media marketing has a positive and significant relationship on purchase intention through E-WOM. Age moderate the relationship between Social media marketing and purchase intention through E-WOM. Gender do not moderate the relationship between social media marketing and purchase intention through E-WOM. Sunday Bowl Cereal Club needs to pay attention to the framework in the customer life cycle: Plan-Reach-Act to increase their social media marketing. Then Sunday Bowl Cereal Club needs to improve its marketing mix through E-WOM in encouraging purchase intention from potential customers.
{"title":"IMPACT OF SOCIAL MEDIA MARKETING AND ELECTRONIC WORD OF MOUTH (E-WOM) ON PURCHASE INTENTION","authors":"Kania Oktaviana Winarno, I. Indrawati","doi":"10.21776/ub.jam.2022.020.03.15","DOIUrl":"https://doi.org/10.21776/ub.jam.2022.020.03.15","url":null,"abstract":"The present quantitative research is intended to conduct an investigation into the effect of social media marketing and electronic word of mouth (E-WOM), especially on Instagram, on the purchase intention of Sunday Bowl Cereal Club products. As for the sampling strategy, the non-probability purposive sampling method was employed in this research. Samples were drawn from up to 300 respondents. To analyze the data, this research employed the Structural Equation Modeling (SEM) models that are processed using SmartPLS 3.2.9. The results show that social media marketing has a positive and significant relationship to E-WOM. Age and gender moderate the relationship between social media marketing and E-WOM. Social media marketing has a positive and significant relationship on purchase intention. Age and gender do not moderate the relationship between social media marketing and purchase intention. E-WOM has a positive and significant relationship on purchase intention. Age moderate the relationship between E-WOM and purchase intention. Gender do not moderate the relationship between E-WOM and purchase intention. Social media marketing has a positive and significant relationship on purchase intention through E-WOM. Age moderate the relationship between Social media marketing and purchase intention through E-WOM. Gender do not moderate the relationship between social media marketing and purchase intention through E-WOM. Sunday Bowl Cereal Club needs to pay attention to the framework in the customer life cycle: Plan-Reach-Act to increase their social media marketing. Then Sunday Bowl Cereal Club needs to improve its marketing mix through E-WOM in encouraging purchase intention from potential customers.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48450242","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-01DOI: 10.21776/ub.jam.2022.020.03.03
F. Asj’ari, I. Dwiarta, S. Suharyanto, Puri Setioningtyas Widhayani
This research is important for the achievement of the college plan because at PGRI University Adi Buana Surabaya is also developing student cooperatives and employee cooperatives so that business sustainability occurs that can educate employees and students to get to know cooperatives and entrepreneurship. This study aims to test the influence of intellectual capital on emotional intelligence through organizational stressors as an intervening variable for cooperative actors in Surabaya. This study analyzes how intellectual capital plays a role in optimizing organizational stressors and emotional intelligence and how organizational stressors play a role in optimizing the emotional intelligence of cooperative actors in Surabaya. Some variables are analyzed as factors that affect emotional intelligence, namely intellectual capital and organizational stressors. This study is a type of explanatory study, reviewed from its analytical approach and classified into quantitative methods. The population of this study is all cooperative actors in Surabaya, and the sample is determined based on accidental techniques. Sampling in this study used Ferdinand's formula with the number of samples used as many as 156 people. The data was collected through questionnaires and analyzed using SEM (semantic equation modeling). This research is useful for the development of human resource management science. This study showed that intellectual capital has a significant and positive effect on organizational stressors, and intellectual capital has a significant and positive effect on emotional intelligence. In contrast, organizational stressors have insignificant and negative effects on emotional intelligence. The Cooperative is expected to solve or fix the cooperative actors' organizational stressors to solve the cooperative actor's problems.
{"title":"OPTIMIZATION OF INTELLECTUAL CAPITAL TO REALIZE EMOTIONAL INTELLIGENCE THROUGH ORGANIZATIONAL STRESSORS","authors":"F. Asj’ari, I. Dwiarta, S. Suharyanto, Puri Setioningtyas Widhayani","doi":"10.21776/ub.jam.2022.020.03.03","DOIUrl":"https://doi.org/10.21776/ub.jam.2022.020.03.03","url":null,"abstract":"This research is important for the achievement of the college plan because at PGRI University Adi Buana Surabaya is also developing student cooperatives and employee cooperatives so that business sustainability occurs that can educate employees and students to get to know cooperatives and entrepreneurship. This study aims to test the influence of intellectual capital on emotional intelligence through organizational stressors as an intervening variable for cooperative actors in Surabaya. This study analyzes how intellectual capital plays a role in optimizing organizational stressors and emotional intelligence and how organizational stressors play a role in optimizing the emotional intelligence of cooperative actors in Surabaya. Some variables are analyzed as factors that affect emotional intelligence, namely intellectual capital and organizational stressors. This study is a type of explanatory study, reviewed from its analytical approach and classified into quantitative methods. The population of this study is all cooperative actors in Surabaya, and the sample is determined based on accidental techniques. Sampling in this study used Ferdinand's formula with the number of samples used as many as 156 people. The data was collected through questionnaires and analyzed using SEM (semantic equation modeling). This research is useful for the development of human resource management science. This study showed that intellectual capital has a significant and positive effect on organizational stressors, and intellectual capital has a significant and positive effect on emotional intelligence. In contrast, organizational stressors have insignificant and negative effects on emotional intelligence. The Cooperative is expected to solve or fix the cooperative actors' organizational stressors to solve the cooperative actor's problems.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48789837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-01DOI: 10.21776/ub.jam.2022.020.03.10
Khoirotul Idawati, Hanifudin Mahadun
This study aims to examine spiritual leadership affects organizational citizenship behavior (OCB), investigate the effect of spiritual leadership to employee performance, investigate the effect of job commitment to employee performance, to investigate the effect of spiritual leadership to job commitment, to investigate the effect of job commitment to OCB, and to examine the effect of OCB to employee performance of Islamic banking. Related to the research objective, the type of research is explanatory research. The sampling technique was saturated sampling. The sample of the study was 102 employees of Islamic banking in Malang. Questionnaires collected data and analyzed using structural equations modeling (SEM). The results show that spiritual leadership affects OCB. Spiritual leadership effect on job commitment and employee performance. Likewise, job commitment brings no effect on employee performance. Job commitment significantly affects OCB, and OCB affects employee performance. The findings from this research could be applied to enhance employee performance by developing job commitment and organizational citizenship behavior among employees in Islamic banking.
{"title":"THE ROLE OF SPIRITUAL LEADERSHIP IN IMPROVING JOB COMMITMENT, ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND EMPLOYEE PERFORMANCE","authors":"Khoirotul Idawati, Hanifudin Mahadun","doi":"10.21776/ub.jam.2022.020.03.10","DOIUrl":"https://doi.org/10.21776/ub.jam.2022.020.03.10","url":null,"abstract":"This study aims to examine spiritual leadership affects organizational citizenship behavior (OCB), investigate the effect of spiritual leadership to employee performance, investigate the effect of job commitment to employee performance, to investigate the effect of spiritual leadership to job commitment, to investigate the effect of job commitment to OCB, and to examine the effect of OCB to employee performance of Islamic banking. Related to the research objective, the type of research is explanatory research. The sampling technique was saturated sampling. The sample of the study was 102 employees of Islamic banking in Malang. Questionnaires collected data and analyzed using structural equations modeling (SEM). The results show that spiritual leadership affects OCB. Spiritual leadership effect on job commitment and employee performance. Likewise, job commitment brings no effect on employee performance. Job commitment significantly affects OCB, and OCB affects employee performance. The findings from this research could be applied to enhance employee performance by developing job commitment and organizational citizenship behavior among employees in Islamic banking.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46349987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-01DOI: 10.21776/ub.jam.2022.020.03.11
Muhammad Miftahul Amri, Anita Maharani, Z. Hidayah
This study investigated the association between job burnout and flexible working arrangement on employee wellbeing with perceived organizational support as a mediator. The study is conducted on 127 employees of an Indonesian telecommunication company. The data is obtained between November 2021 and January 2022 using an anonymous online survey. We employ the partial least squares-structural equation modeling (PLS-SEM) method to analyze the data. The result finds that the level of employees' job burnout is in a low category. In addition, the employees have a positive view of the FWA implementation. As for POS, the employees perceive adequate POS. The findings also reveal that the employees have a sufficiently good well-being level. Furthermore, the statistical analysis shows that the POS variable is influenced by JB and FWA variables; and has a positive and significant effect on the EW variable. In addition, JB and FWA variables have a positive and significant effect on EW, either directly or mediated by the POS variable. Note that this research was conducted at the branch of the telecommunication company at a province level. Hence, the result might not represent the employees throughout Indonesia. Moreover, the variables of interest were limited to job burnout, FWA, POS, and employee wellbeing, making a relatively limited number of operational variables. Finally, the research findings contribute to the HRM to improve the organization through employee wellbeing management.
{"title":"JOB BURNOUT AND FLEXIBLE WORKING ARRANGEMENT ASSOCIATIONS ON EMPLOYEE WELLBEING WITH PERCEIVED ORGANIZATIONAL SUPPORT AS MEDIATOR: A STUDY DURING PANDEMIC","authors":"Muhammad Miftahul Amri, Anita Maharani, Z. Hidayah","doi":"10.21776/ub.jam.2022.020.03.11","DOIUrl":"https://doi.org/10.21776/ub.jam.2022.020.03.11","url":null,"abstract":"This study investigated the association between job burnout and flexible working arrangement on employee wellbeing with perceived organizational support as a mediator. The study is conducted on 127 employees of an Indonesian telecommunication company. The data is obtained between November 2021 and January 2022 using an anonymous online survey. We employ the partial least squares-structural equation modeling (PLS-SEM) method to analyze the data. The result finds that the level of employees' job burnout is in a low category. In addition, the employees have a positive view of the FWA implementation. As for POS, the employees perceive adequate POS. The findings also reveal that the employees have a sufficiently good well-being level. Furthermore, the statistical analysis shows that the POS variable is influenced by JB and FWA variables; and has a positive and significant effect on the EW variable. In addition, JB and FWA variables have a positive and significant effect on EW, either directly or mediated by the POS variable. Note that this research was conducted at the branch of the telecommunication company at a province level. Hence, the result might not represent the employees throughout Indonesia. Moreover, the variables of interest were limited to job burnout, FWA, POS, and employee wellbeing, making a relatively limited number of operational variables. Finally, the research findings contribute to the HRM to improve the organization through employee wellbeing management.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41812482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-01DOI: 10.21776/ub.jam.2022.020.03.17
Puspa Dewi, Tomy Fitrio
This study aimed to develop a conceptual model of the relationship between organizational culture, competency, adaptive millennial leadership, and employee performance. Data were collected from 130 employees of Bank X of Riau Regional Office. Data were processed using Structural Equation Modeling (SEM) PLS. This study proposed adaptive millennial leadership as a strategy to improve employee performance. The results show that organizational culture and competencies mediated by adaptive millennial leadership increased employee performance. It supports the hypothesis regarding the importance of adaptive millennial leadership in improving employee performance. Also, the results strengthen social capital theory, where social capital argues that social relations are resources that can lead to the development and accumulation of human capital in achieving organizational goals.
{"title":"THE ROLE OF ADAPTIVE MILLENNIAL LEADERSHIP, ORGANIZATIONAL CULTURE, AND COMPETENCY AS A STRATEGY TO INCREASE EMPLOYEE PERFORMANCE","authors":"Puspa Dewi, Tomy Fitrio","doi":"10.21776/ub.jam.2022.020.03.17","DOIUrl":"https://doi.org/10.21776/ub.jam.2022.020.03.17","url":null,"abstract":"This study aimed to develop a conceptual model of the relationship between organizational culture, competency, adaptive millennial leadership, and employee performance. Data were collected from 130 employees of Bank X of Riau Regional Office. Data were processed using Structural Equation Modeling (SEM) PLS. This study proposed adaptive millennial leadership as a strategy to improve employee performance. The results show that organizational culture and competencies mediated by adaptive millennial leadership increased employee performance. It supports the hypothesis regarding the importance of adaptive millennial leadership in improving employee performance. Also, the results strengthen social capital theory, where social capital argues that social relations are resources that can lead to the development and accumulation of human capital in achieving organizational goals.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47680908","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-01DOI: 10.21776/ub.jam.2022.020.03.18
Aldi Pratama, M. Moeljadi, A. Rofiq
This study aims to analyze the effect of entrepreneurial skills on competitiveness. This study also analyzes the effect of entrepreneurial skills on innovation ability. This study also analyzes the effect of innovation ability on competitiveness. Finally, this study also analyzes and examines the mediating role of innovation ability on the effect of entrepreneurial skills on competitiveness. The sampling technique in this study used purposive sampling with a sample of 110 SMEs entrepreneurs' tempe chips and data collection using a questionnaire. The data analysis technique used in this study is Partial Least Squares. The study results conclude that entrepreneurial skills positively and significantly affect competitiveness. Entrepreneurial skills have a positive and significant effect on innovation ability. The ability to innovate has a positive and significant impact on competitiveness. Finally, it was found that innovation ability mediates the effect of entrepreneurial skills on competitiveness. Further researchers are advised to add other variables affecting competitiveness, such as entrepreneurial and market orientation.
{"title":"THE EFFECTS OF ENTREPRENEURIAL SKILLS ON COMPETITIVENESS AT SMEs OF TEMPE CHIPS: THE ROLE OF INNOVATION ABILITY","authors":"Aldi Pratama, M. Moeljadi, A. Rofiq","doi":"10.21776/ub.jam.2022.020.03.18","DOIUrl":"https://doi.org/10.21776/ub.jam.2022.020.03.18","url":null,"abstract":"This study aims to analyze the effect of entrepreneurial skills on competitiveness. This study also analyzes the effect of entrepreneurial skills on innovation ability. This study also analyzes the effect of innovation ability on competitiveness. Finally, this study also analyzes and examines the mediating role of innovation ability on the effect of entrepreneurial skills on competitiveness. The sampling technique in this study used purposive sampling with a sample of 110 SMEs entrepreneurs' tempe chips and data collection using a questionnaire. The data analysis technique used in this study is Partial Least Squares. The study results conclude that entrepreneurial skills positively and significantly affect competitiveness. Entrepreneurial skills have a positive and significant effect on innovation ability. The ability to innovate has a positive and significant impact on competitiveness. Finally, it was found that innovation ability mediates the effect of entrepreneurial skills on competitiveness. Further researchers are advised to add other variables affecting competitiveness, such as entrepreneurial and market orientation.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46973362","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-01DOI: 10.21776/ub.jam.2022.020.03.05
B. Burhanudin
To determine how banking services can lead to long-term profit, examining service value's direct and indirect effect on customer loyalty to the bank is essential. This study aims to investigate the effects of service value on customer loyalty to the bank directly and indirectly through the bank's reputation, electronic word of mouth (eWOM), and trust. This study surveyed 312 Indonesian banking customers by applying the partial least square structural equation model (PLS-SEM) to test the proposed hypotheses. This study found that the effect of service value on customer loyalty to the bank is indirect, not direct. Service value affects customer loyalty to the bank through trust and the bank's reputation. In addition, the bank's reputation affects customer loyalty to the bank through eWOM. Service value does not affect customer loyalty to the bank. This study addresses the past (represented by the bank's reputation as the firm's past action and eWOM as the customer's experience) and the future (represented by trust) to understand the relationship between service value and customer loyalty in the banking sector. The findings imply that banks need to develop their banking service value and reputation, trust, and eWOM to encourage customer loyalty to their banks.
{"title":"EXAMINING THE EFFECT OF SERVICE VALUE AND REPUTATION ON CUSTOMER LOYALTY WITH TRUST AND ELECTRONIC WORD OF MOUTH AS MEDIATION","authors":"B. Burhanudin","doi":"10.21776/ub.jam.2022.020.03.05","DOIUrl":"https://doi.org/10.21776/ub.jam.2022.020.03.05","url":null,"abstract":"To determine how banking services can lead to long-term profit, examining service value's direct and indirect effect on customer loyalty to the bank is essential. This study aims to investigate the effects of service value on customer loyalty to the bank directly and indirectly through the bank's reputation, electronic word of mouth (eWOM), and trust. This study surveyed 312 Indonesian banking customers by applying the partial least square structural equation model (PLS-SEM) to test the proposed hypotheses. This study found that the effect of service value on customer loyalty to the bank is indirect, not direct. Service value affects customer loyalty to the bank through trust and the bank's reputation. In addition, the bank's reputation affects customer loyalty to the bank through eWOM. Service value does not affect customer loyalty to the bank. This study addresses the past (represented by the bank's reputation as the firm's past action and eWOM as the customer's experience) and the future (represented by trust) to understand the relationship between service value and customer loyalty in the banking sector. The findings imply that banks need to develop their banking service value and reputation, trust, and eWOM to encourage customer loyalty to their banks.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45790119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-01DOI: 10.21776/ub.jam.2022.020.03.02
Yohana Meilani, I. Bernarto, Faiza Husnayeni Nahar
The urgency of this research is to see the performance of female lecturers during the COVID-19 pandemic. This study aimed to analyze the relationship of each variable, namely autonomy, workload and work-life balance, to the job performance of female lecturers at private universities during pandemic covid-19. This type of research is quantitative research. The object of this research is female lecturers at private universities in Tangerang, Indonesia. The sampling used purposive sampling techniques. The analytical tool used is the multiple regression used program SPSS. The results show a positive relationship between autonomy and job performance. Then, the workload has a negative relationship with job performance. Also, work-life balance has a positive relationship with job performance. The managerial implication found in this study shows that this research can give input to private university managers to manage female lecturer performance during pandemic Covid-19. Future researchers are expected to research lecturers at private and nonprivate Universities. The contribution of this research expected can give input to private university managers to manage female lecturer performance during pandemic Covid-19.
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