Pub Date : 2024-07-15DOI: 10.29259/sijdeb.v8i1.23-44
A. Hidayat, Liliana, Gustriani, Xenaneira Shodrokova, Muhammad Nur Hakim
The study explores factors affecting Net Interest Margins (NIM) in Indonesia's Core Capital Bank Groups. Using data from Jan 2021 to Mar 2022 and the Error Correction Model, it finds negative short-term correlations between BOPO and LDR with NIM in KBMI 1 and positive long-term correlations with BI Rate. KBMI 2 exhibits negative short-term correlations between inflation and LDR with NIM. KBMI 3 shows negative short-term correlations with Covid-19, LDR, and BOPO with NIM. KBMI 4 experiences negative impacts from BOPO, Covid-19, and LDR on NIM in both short and long terms. The study emphasizes the importance of managing operational costs and credit distribution for NIM stability in the short term and highlights the significant influence of Bank Indonesia's benchmark interest rate policy on NIM in the long term, requiring careful adjustments to prevent excessive fluctuations.
本研究探讨了影响印度尼西亚核心资本银行集团净息差（NIM）的因素。利用 2021 年 1 月至 2022 年 3 月的数据和误差修正模型，研究发现 KBMI 1 的 BOPO 和 LDR 与 NIM 之间存在短期负相关关系，而与 BI 利率之间存在长期正相关关系。KBMI 2 显示通货膨胀和 LDR 与 NIM 之间的短期负相关性。KBMI 3 显示出 Covid-19、LDR 和 BOPO 与 NIM 的短期负相关。KBMI 4 的 BOPO、Covid-19 和 LDR 在短期和长期均对 NIM 产生负面影响。该研究强调了短期内管理运营成本和信贷分配对稳定净资产收益率的重要性，并强调了印尼银行的基准利率政策对净资产收益率的长期重大影响，需要谨慎调整以防止过度波动。
{"title":"COVID-19 PANDEMIC; IMPACT ON NET INTEREST MARGIN OF INDONESIAN BANKING INDUSTRY","authors":"A. Hidayat, Liliana, Gustriani, Xenaneira Shodrokova, Muhammad Nur Hakim","doi":"10.29259/sijdeb.v8i1.23-44","DOIUrl":"https://doi.org/10.29259/sijdeb.v8i1.23-44","url":null,"abstract":"The study explores factors affecting Net Interest Margins (NIM) in Indonesia's Core Capital Bank Groups. Using data from Jan 2021 to Mar 2022 and the Error Correction Model, it finds negative short-term correlations between BOPO and LDR with NIM in KBMI 1 and positive long-term correlations with BI Rate. KBMI 2 exhibits negative short-term correlations between inflation and LDR with NIM. KBMI 3 shows negative short-term correlations with Covid-19, LDR, and BOPO with NIM. KBMI 4 experiences negative impacts from BOPO, Covid-19, and LDR on NIM in both short and long terms. The study emphasizes the importance of managing operational costs and credit distribution for NIM stability in the short term and highlights the significant influence of Bank Indonesia's benchmark interest rate policy on NIM in the long term, requiring careful adjustments to prevent excessive fluctuations.","PeriodicalId":32395,"journal":{"name":"Sriwijaya International Journal of Dynamic Economics and Business","volume":"31 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141647889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-07-15DOI: 10.29259/sijdeb.v8i1.1-22
Dewi Tamara
Bitcoin gained significant popularity starting in 2017, when the price soared from around $1.000 at the beginning year to nearly $20.000 in December. The aim of this research to analyze the factors of investment in bitcoin in Indonesia. The population of the study is individual who invest in Bitcoin. The sample is purposive with 140 valid respondents from social media bitcoin group. The research used quantitative with online survey, distributed during September to November 2022. This study found that the facilitating conditions, compatibility, trust, power prestige, and retention time positively influence the investing intention in Bitcoin. Awareness does not have significant effect on investment intention. Gender does not moderate the facilitating conditions, awareness, compatibility, trust, power prestige, and retention time with intention to invest in Bitcoin. This study concludes that investors prefer Bitcoin due to facilitating conditions, compatibility, trust, power prestige and retention time. It implies that the provider should pay attention more on facilitating conditions, compatibility, and retention time of the Bitcoin investment in their platform
{"title":"Investment Factors in Bitcoin based on UTAUT: Indonesian Investor","authors":"Dewi Tamara","doi":"10.29259/sijdeb.v8i1.1-22","DOIUrl":"https://doi.org/10.29259/sijdeb.v8i1.1-22","url":null,"abstract":"Bitcoin gained significant popularity starting in 2017, when the price soared from around $1.000 at the beginning year to nearly $20.000 in December. The aim of this research to analyze the factors of investment in bitcoin in Indonesia. The population of the study is individual who invest in Bitcoin. The sample is purposive with 140 valid respondents from social media bitcoin group. The research used quantitative with online survey, distributed during September to November 2022. This study found that the facilitating conditions, compatibility, trust, power prestige, and retention time positively influence the investing intention in Bitcoin. Awareness does not have significant effect on investment intention. Gender does not moderate the facilitating conditions, awareness, compatibility, trust, power prestige, and retention time with intention to invest in Bitcoin. This study concludes that investors prefer Bitcoin due to facilitating conditions, compatibility, trust, power prestige and retention time. It implies that the provider should pay attention more on facilitating conditions, compatibility, and retention time of the Bitcoin investment in their platform","PeriodicalId":32395,"journal":{"name":"Sriwijaya International Journal of Dynamic Economics and Business","volume":"18 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141648256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-07-15DOI: 10.29259/sijdeb.v8i1.45-64
Nana Sartika
The Covid19 pandemic hit negatives contraction in economic structure. In West Kalimantan province, despite negative growth, primary and secondary sectors surprisingly drive positives contraction on the growth of mining, electricity, and agriculture. Based on this situation, we investigate the possibility of the structural transformation process during the pandemic. We translate Lewis's transformation theory to the chart of primary, secondary, and tertiary to see how the trendlines work generally. We use Static-Dynamic Location Quotient, Klassen typology, and Shift Share analysis, then discover negatives contraction in 2020 not significantly affected each sectors, but the pattern indicates the failed of transformation process between tertiary-primary, and the primary naturally proved as the main sector in economic structure. The critical point of our finding is the failure of structural transformation process potentially caused and locked by the failure of labour shifting.
{"title":"How is Economic Structure Transformed? Evidence: West Kalimantan Province of Indonesia","authors":"Nana Sartika","doi":"10.29259/sijdeb.v8i1.45-64","DOIUrl":"https://doi.org/10.29259/sijdeb.v8i1.45-64","url":null,"abstract":"The Covid19 pandemic hit negatives contraction in economic structure. In West Kalimantan province, despite negative growth, primary and secondary sectors surprisingly drive positives contraction on the growth of mining, electricity, and agriculture. Based on this situation, we investigate the possibility of the structural transformation process during the pandemic. We translate Lewis's transformation theory to the chart of primary, secondary, and tertiary to see how the trendlines work generally. We use Static-Dynamic Location Quotient, Klassen typology, and Shift Share analysis, then discover negatives contraction in 2020 not significantly affected each sectors, but the pattern indicates the failed of transformation process between tertiary-primary, and the primary naturally proved as the main sector in economic structure. The critical point of our finding is the failure of structural transformation process potentially caused and locked by the failure of labour shifting.","PeriodicalId":32395,"journal":{"name":"Sriwijaya International Journal of Dynamic Economics and Business","volume":"37 44","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141644917","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-02DOI: 10.29259/sijdeb.v7i4.359-370
Ichsan Hamidi, Rasyida Pertiwi, Dirta Pratama Atiyatna, Abdul Bashir
This research is conducted to investigate the factors that influence the financing of the agricultural sector on Islamic banking in Lampung Province. The data used in this research is time series data from Islamic Commercial Banks (BUS) and Islamic Business Units (UUS) in Lampung Province totaling 120 samples. The data are obtained from the statistical reports of the Financial Services Authority (OJK) on sharia banking in Indonesia, and data from the Indonesia Statistics (BPS). The method used is a quantitative analysis using multiple linear regression. This study shows that the variables of Financing to Deposit Ratio (FDR) and TPF have a positive and significant correlation. However, the SBIS variable has a negative and insignificant effect on Agricultural sector financing. On the other hand, the Non-Performing Financing (NPF) variable has a negative and significant correlation, and the variable Inflation has a positive and insignificant on the agricultural sector financing in Lampung province.
{"title":"Does Banking Risk And Macroeconomics Variables Matter For Agricultural Sector? Evidence From Lampung Province","authors":"Ichsan Hamidi, Rasyida Pertiwi, Dirta Pratama Atiyatna, Abdul Bashir","doi":"10.29259/sijdeb.v7i4.359-370","DOIUrl":"https://doi.org/10.29259/sijdeb.v7i4.359-370","url":null,"abstract":"This research is conducted to investigate the factors that influence the financing of the agricultural sector on Islamic banking in Lampung Province. The data used in this research is time series data from Islamic Commercial Banks (BUS) and Islamic Business Units (UUS) in Lampung Province totaling 120 samples. The data are obtained from the statistical reports of the Financial Services Authority (OJK) on sharia banking in Indonesia, and data from the Indonesia Statistics (BPS). The method used is a quantitative analysis using multiple linear regression. This study shows that the variables of Financing to Deposit Ratio (FDR) and TPF have a positive and significant correlation. However, the SBIS variable has a negative and insignificant effect on Agricultural sector financing. On the other hand, the Non-Performing Financing (NPF) variable has a negative and significant correlation, and the variable Inflation has a positive and insignificant on the agricultural sector financing in Lampung province.","PeriodicalId":32395,"journal":{"name":"Sriwijaya International Journal of Dynamic Economics and Business","volume":"21 18","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140082203","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-30DOI: 10.29259/sijdeb.v7i4.301-320
Sasa Saefulrohman Suratman, Mochammad Ridwan, Erik Syawal Alghifari, Ilham Adi Handoyo
This research tries to test the influence of enterprise risk management, intellectual capital, and sustainability reports on firm value, with a moderating effect on profitability. Data from 16 food and beverage sub-sector companies listed on the IDX has been taken from 2021 to 2022 and analysed using a panel data regression approach and model robustness testing using the robust least squares analysis method. The research results show the positive effect of enterprise risk management and intellectual capital on firm value, as well as the negative effect of sustainability reports on firm value. The moderation results show that the interaction of profitability weakens the positive effect of enterprise risk management and intellectual capital on firm value. The results also reveal that profitability strengthens the negative influence of sustainability reports on firm value. This paper discusses the implications of this research for existing literature, practitioners, and policymakers.
{"title":"How Profitability Moderates the Impact of Enterprise Risk Management, Intellectual Capital, and Sustainability Reporting on Firm Value?","authors":"Sasa Saefulrohman Suratman, Mochammad Ridwan, Erik Syawal Alghifari, Ilham Adi Handoyo","doi":"10.29259/sijdeb.v7i4.301-320","DOIUrl":"https://doi.org/10.29259/sijdeb.v7i4.301-320","url":null,"abstract":"This research tries to test the influence of enterprise risk management, intellectual capital, and sustainability reports on firm value, with a moderating effect on profitability. Data from 16 food and beverage sub-sector companies listed on the IDX has been taken from 2021 to 2022 and analysed using a panel data regression approach and model robustness testing using the robust least squares analysis method. The research results show the positive effect of enterprise risk management and intellectual capital on firm value, as well as the negative effect of sustainability reports on firm value. The moderation results show that the interaction of profitability weakens the positive effect of enterprise risk management and intellectual capital on firm value. The results also reveal that profitability strengthens the negative influence of sustainability reports on firm value. This paper discusses the implications of this research for existing literature, practitioners, and policymakers.","PeriodicalId":32395,"journal":{"name":"Sriwijaya International Journal of Dynamic Economics and Business","volume":" 23","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139137436","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-30DOI: 10.29259/sijdeb.v7i4.321-342
Sulastri Sulastri
This study aims to examine empirically the aggressive behavior of investment in working capital. Empirically, the research was carried out for companies in industrial sectors listed on the Indonesia Stock Exchange. Data consist of panel data of 2012-2017 totaling 157 samples after screening for outliers and normality. Structural equation modeling (SEM) is employed to test the recursive model. The results reveal that investment aggressiveness is influenced by sales growth, that is, the higher the aggressiveness of working capital investment, the lower the risk of liquidity. Furthermore, the lower liquidity risk has an impact on the lower operational risk. The lower the operational risk, the lower the profitability, and the lower the value of the company or the higher the financial risk. The findings are supported by previous studies which show that the higher the liquidity risk, the lower the financial risk. In short, the aggressiveness of working capital does not create value for shareholders.
{"title":"Working Capital Behavior and Risk: Empirical Study of Manufacturing Companies in Indonesia","authors":"Sulastri Sulastri","doi":"10.29259/sijdeb.v7i4.321-342","DOIUrl":"https://doi.org/10.29259/sijdeb.v7i4.321-342","url":null,"abstract":"This study aims to examine empirically the aggressive behavior of investment in working capital. Empirically, the research was carried out for companies in industrial sectors listed on the Indonesia Stock Exchange. Data consist of panel data of 2012-2017 totaling 157 samples after screening for outliers and normality. Structural equation modeling (SEM) is employed to test the recursive model. The results reveal that investment aggressiveness is influenced by sales growth, that is, the higher the aggressiveness of working capital investment, the lower the risk of liquidity. Furthermore, the lower liquidity risk has an impact on the lower operational risk. The lower the operational risk, the lower the profitability, and the lower the value of the company or the higher the financial risk. The findings are supported by previous studies which show that the higher the liquidity risk, the lower the financial risk. In short, the aggressiveness of working capital does not create value for shareholders.","PeriodicalId":32395,"journal":{"name":"Sriwijaya International Journal of Dynamic Economics and Business","volume":" 8","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139137567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-30DOI: 10.29259/sijdeb.v7i4.343-358
M. E. Fitrianto, Basu Swahtha Dharmmesta, B. M. Purwanto
Cigarette products certainly have a negative impact on health, especially for teenagers. Although there is a growing body of literature on the positive social influence of peers as a preventative measure, it is unclear how they react when convinced of the truth of its negative impact on health. This experimental study aims to examine the impact of negative health consequences on adolescents' emotions and behavior. Through an online invitation and randomization process, 78 high school students from South Sumatra Province, Indonesia were eligible to participate in the online experimental study. We compared two groups (experimental vs. control) to examine the impact of negative health consequences on their emotions (empathy) and behavior (prosocial behavior). Our findings show that, as compared to adolescents in the non-convincing health message condition (n=40), adolescents in the convincing negative health message condition (n=38) had higher empathy (sign=0.005) and prosocial behavior (sign=0.028) to assist their smoking peers. Our findings provide a valuable information to sustainability development in the future through reducing underage smokers. We suggest that the use of convincing method to develop a school-based social marketing program for handling adolescent smoking problem
{"title":"Conveying The Negative Health Consequences of Smoking For The Development of School-Based Social Marketing Programs: An Experimental Study","authors":"M. E. Fitrianto, Basu Swahtha Dharmmesta, B. M. Purwanto","doi":"10.29259/sijdeb.v7i4.343-358","DOIUrl":"https://doi.org/10.29259/sijdeb.v7i4.343-358","url":null,"abstract":"Cigarette products certainly have a negative impact on health, especially for teenagers. Although there is a growing body of literature on the positive social influence of peers as a preventative measure, it is unclear how they react when convinced of the truth of its negative impact on health. This experimental study aims to examine the impact of negative health consequences on adolescents' emotions and behavior. Through an online invitation and randomization process, 78 high school students from South Sumatra Province, Indonesia were eligible to participate in the online experimental study. We compared two groups (experimental vs. control) to examine the impact of negative health consequences on their emotions (empathy) and behavior (prosocial behavior). Our findings show that, as compared to adolescents in the non-convincing health message condition (n=40), adolescents in the convincing negative health message condition (n=38) had higher empathy (sign=0.005) and prosocial behavior (sign=0.028) to assist their smoking peers. Our findings provide a valuable information to sustainability development in the future through reducing underage smokers. We suggest that the use of convincing method to develop a school-based social marketing program for handling adolescent smoking problem","PeriodicalId":32395,"journal":{"name":"Sriwijaya International Journal of Dynamic Economics and Business","volume":" 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139137508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-30DOI: 10.29259/sijdeb.v7i3.275-300
Novia Khairunnisa
The research aims to determine the relationship between four-dimensional cultural intelligence and cross-cultural adjustment towards the effectiveness of Indonesian expatriates’ performance. In line with the research aim, this dissertation adopts a quantitative method by distributing questionnaires among 25-30 Indonesian expatriates who work at multinational corporations in the United Kingdom. The finding demonstrates a significant relationship between motivational and cross-cultural adjustment and expatriate performance effectiveness. Additionally, this research claims that most expatriates received no training prior to departing. In implication, managers are recommended to be more receptive to expatriates in terms of helping them assimilate to local culture rapidly and accordingly. Also, further research should investigate gender effect as a moderator between four-dimensional Cultural Intelligence (CQ) to Cross Cultural Adjustment (CCA), which may affect their job performances.
{"title":"The relationship of cultural intelligence and cross-cultural adjustment on expatriate job performance effectiveness: a study of Indonesian expatriates","authors":"Novia Khairunnisa","doi":"10.29259/sijdeb.v7i3.275-300","DOIUrl":"https://doi.org/10.29259/sijdeb.v7i3.275-300","url":null,"abstract":"The research aims to determine the relationship between four-dimensional cultural intelligence and cross-cultural adjustment towards the effectiveness of Indonesian expatriates’ performance. In line with the research aim, this dissertation adopts a quantitative method by distributing questionnaires among 25-30 Indonesian expatriates who work at multinational corporations in the United Kingdom. The finding demonstrates a significant relationship between motivational and cross-cultural adjustment and expatriate performance effectiveness. Additionally, this research claims that most expatriates received no training prior to departing. In implication, managers are recommended to be more receptive to expatriates in terms of helping them assimilate to local culture rapidly and accordingly. Also, further research should investigate gender effect as a moderator between four-dimensional Cultural Intelligence (CQ) to Cross Cultural Adjustment (CCA), which may affect their job performances.","PeriodicalId":32395,"journal":{"name":"Sriwijaya International Journal of Dynamic Economics and Business","volume":" 47","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139137800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-16DOI: 10.29259/sijdeb.v7i3.211-230
S. Sulhaini, B. H. Rinuastuti, Siti Nurmayanti
This study aims to fill some fundamental research gaps by examining a model of the chain effect of entrepreneurial orientation (EO) on a firm’s ability to survive during a pandemic. With the help of research assistants, the team collected data from five districts in the Lombok Island, Indonesia. Data were collected from purposively selected small and medium-sized enterprises (SMEs) that were established before the pandemic and were able to get through it. The findings provided some interesting understandings. First, EO does not directly strengthen knowledge assets (KAs). However, in difficult situations, EO becomes the foundation for redirecting and redesigning internal human resource practices (IHRPs) and relational capability (RC) to strengthen KAs and ensure firm survival. Second, EO prevents firms from failing by being proactive and innovative risk takers in reformulating and energizing internal practices and capabilities to strengthen KAs and survival. Third, survival requires innovativeness, proactiveness and risk taking behavior to quickly and efficiently redesign strategy, capability and assets.
{"title":"An Investigation on How Entrepreneurial Orientation Determines SMEs Survival","authors":"S. Sulhaini, B. H. Rinuastuti, Siti Nurmayanti","doi":"10.29259/sijdeb.v7i3.211-230","DOIUrl":"https://doi.org/10.29259/sijdeb.v7i3.211-230","url":null,"abstract":"This study aims to fill some fundamental research gaps by examining a model of the chain effect of entrepreneurial orientation (EO) on a firm’s ability to survive during a pandemic. With the help of research assistants, the team collected data from five districts in the Lombok Island, Indonesia. Data were collected from purposively selected small and medium-sized enterprises (SMEs) that were established before the pandemic and were able to get through it. The findings provided some interesting understandings. First, EO does not directly strengthen knowledge assets (KAs). However, in difficult situations, EO becomes the foundation for redirecting and redesigning internal human resource practices (IHRPs) and relational capability (RC) to strengthen KAs and ensure firm survival. Second, EO prevents firms from failing by being proactive and innovative risk takers in reformulating and energizing internal practices and capabilities to strengthen KAs and survival. Third, survival requires innovativeness, proactiveness and risk taking behavior to quickly and efficiently redesign strategy, capability and assets.","PeriodicalId":32395,"journal":{"name":"Sriwijaya International Journal of Dynamic Economics and Business","volume":"87 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139318411","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-16DOI: 10.29259/sijdeb.v7i3.231-256
Novita Dwi Lestari, Sinto Sunaryo
Customer-Oriented Boundary-Spanning Behaviour (COBSB) reflects employee’s behaviour to connect the organization's services with customers. It plays an important role in determining service quality, in which most of the industry depends on the success of this aspect. This study aims to investigate the factors that influence COBSB, considering the role of proactive personality, role stress, and creativity. There were 160 hotel employees in Surakarta, who participated in the survey by using a purposive sampling, while SEM-PLS was conducted to analyse data. The results showed that proactive personality has a positive effect on employee creativity, which in turn influences COBSB in the dimensions of external representation and internal influence. Furthermore, internal influence has a positive effect on service delivery. In addition, internal influence also mediates the effect of employee creativity on service delivery. The findings also showed the negative effect of role stress in the dimensions of role conflict on employee creativity.
{"title":"What Causes of Customer-Oriented Boundary-Spanning Behaviour? The Role of Personality, Stress, and Creativity","authors":"Novita Dwi Lestari, Sinto Sunaryo","doi":"10.29259/sijdeb.v7i3.231-256","DOIUrl":"https://doi.org/10.29259/sijdeb.v7i3.231-256","url":null,"abstract":"Customer-Oriented Boundary-Spanning Behaviour (COBSB) reflects employee’s behaviour to connect the organization's services with customers. It plays an important role in determining service quality, in which most of the industry depends on the success of this aspect. This study aims to investigate the factors that influence COBSB, considering the role of proactive personality, role stress, and creativity. There were 160 hotel employees in Surakarta, who participated in the survey by using a purposive sampling, while SEM-PLS was conducted to analyse data. The results showed that proactive personality has a positive effect on employee creativity, which in turn influences COBSB in the dimensions of external representation and internal influence. Furthermore, internal influence has a positive effect on service delivery. In addition, internal influence also mediates the effect of employee creativity on service delivery. The findings also showed the negative effect of role stress in the dimensions of role conflict on employee creativity.","PeriodicalId":32395,"journal":{"name":"Sriwijaya International Journal of Dynamic Economics and Business","volume":"2 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139318347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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