Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328946
Keyi Wang, Liyun Qi, Qi Zhong
This paper focuses on the application of the text clustering technology on the customer service records in mobile telecommunication enterprises. The classification of the customer service records is condensed from 9 to 7 through text converting and data clustering. Based on the new classification of customer service records, a knowledge-based customer service system is established. The establishment of the system uses the theories and practices of case based reasoning (CBR) for reference to improve the present system, and puts more emphasis on the significance of customer knowledge classification in the operation of the system. The conclusions of this paper provide guide for mobile telecommunication enterprises to improve customers' satisfaction by the use of new system
本文主要研究了文本聚类技术在移动通信企业客户服务记录中的应用。通过文本转换和数据聚类，将客服记录的分类从9压缩到7。在对客户服务记录进行分类的基础上，建立了基于知识的客户服务系统。系统的建立借鉴了基于案例推理(case based reasoning, CBR)的理论和实践，对现有系统进行了改进，并更加强调了客户知识分类在系统运行中的重要意义。本文的研究结论为移动通信企业利用新系统提高客户满意度提供了指导
{"title":"A Research on Improvement of Customer Service Systems in Mobile Telecommunication Enterprises: a Knowledge Classification Perspective","authors":"Keyi Wang, Liyun Qi, Qi Zhong","doi":"10.1109/SOLI.2006.328946","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328946","url":null,"abstract":"This paper focuses on the application of the text clustering technology on the customer service records in mobile telecommunication enterprises. The classification of the customer service records is condensed from 9 to 7 through text converting and data clustering. Based on the new classification of customer service records, a knowledge-based customer service system is established. The establishment of the system uses the theories and practices of case based reasoning (CBR) for reference to improve the present system, and puts more emphasis on the significance of customer knowledge classification in the operation of the system. The conclusions of this paper provide guide for mobile telecommunication enterprises to improve customers' satisfaction by the use of new system","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115829188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.329023
T. Fan, Hongyu Li, Daizhao Xi
The decision of planning and scheduling for phosphor-chemical enterprise is very complex and difficult, which is a research area that needs to be studied thoroughly. In this paper, a model optimizing planning and scheduling for a phosphor-chemical enterprise is presented in consideration of the operation processes, including mining, mineral processing and chemical fertilizer producing. Also, some numerical examples for the model are computed and analyzed for the purpose of illustration. The results show that it is very useful for an enterprise to optimize production planning and scheduling
{"title":"Optimization of planning and scheduling for phosphor-chemical enterprises","authors":"T. Fan, Hongyu Li, Daizhao Xi","doi":"10.1109/SOLI.2006.329023","DOIUrl":"https://doi.org/10.1109/SOLI.2006.329023","url":null,"abstract":"The decision of planning and scheduling for phosphor-chemical enterprise is very complex and difficult, which is a research area that needs to be studied thoroughly. In this paper, a model optimizing planning and scheduling for a phosphor-chemical enterprise is presented in consideration of the operation processes, including mining, mineral processing and chemical fertilizer producing. Also, some numerical examples for the model are computed and analyzed for the purpose of illustration. The results show that it is very useful for an enterprise to optimize production planning and scheduling","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125542122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.329041
M. Tarokh, Javad Soroor
Effectively integrating the information and material flows within the demand and supply process is what supply chain management is all about. A supply chain management information system (SCMIS) is user-interfaced and designed to provide information and information processing capability to support the strategy, operations, management analysis, and decision-making functions in an organization's supply network. SCMIS provides high quality, relevant and timely information flow that effectively supports decision-making for inventory replenishment, capacity activation, and for synchronizing material flows at all tiers within the supply chain. In recent years, there have been some efforts on designing an efficient information system for supply chain management; but many of them have led to failure. The three main purposes of this paper are to (1) identify SCMIS and its characteristics, (2) introduce and categorize critical failure factors (CFFs) for SCM and SCMIS, and (3) investigate the explanatory power of these CFFs on the performance of supply channel processes performed through SCMIS
{"title":"Supply Chain Management Information Systems Critical Failure Factors","authors":"M. Tarokh, Javad Soroor","doi":"10.1109/SOLI.2006.329041","DOIUrl":"https://doi.org/10.1109/SOLI.2006.329041","url":null,"abstract":"Effectively integrating the information and material flows within the demand and supply process is what supply chain management is all about. A supply chain management information system (SCMIS) is user-interfaced and designed to provide information and information processing capability to support the strategy, operations, management analysis, and decision-making functions in an organization's supply network. SCMIS provides high quality, relevant and timely information flow that effectively supports decision-making for inventory replenishment, capacity activation, and for synchronizing material flows at all tiers within the supply chain. In recent years, there have been some efforts on designing an efficient information system for supply chain management; but many of them have led to failure. The three main purposes of this paper are to (1) identify SCMIS and its characteristics, (2) introduce and categorize critical failure factors (CFFs) for SCM and SCMIS, and (3) investigate the explanatory power of these CFFs on the performance of supply channel processes performed through SCMIS","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116015046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328888
Liang Mengyu, Hu Daiping, Liao Zongming, Lei Aizhong
A semantic network is made up of a number of circles or nodes which represent objects and description information about those objects. Nodes can be physical items, concepts, events, actions or attributes. The nodes are interconnected by links or arcs. These arcs show the relationships between the various objects and descriptive factors. Knowledge can be represented through using semantic networks. Lexical item learning from contexts of texts is an efficient way better than memorizing many single words. In this paper, we propose a semantic network based vocabulary learning system (SNVLS) which is a knowledge based system. It can analyze the contexts of texts to parse lexical items as objects and relationships for semantic networks and draw the visual graphic networks to improve vocabulary learning efficiency and effect. We study how to use semantic networks to represent contexts for texts. And then we study the architecture and implementation of the SNVLS. At last we present an experiment of using this SNVLS to demonstrate the difference of efficiency and effect in vocabulary learning between two groups who using SNVLS or not
{"title":"Study on a Vocabulary Learning System Based on Semantic Network","authors":"Liang Mengyu, Hu Daiping, Liao Zongming, Lei Aizhong","doi":"10.1109/SOLI.2006.328888","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328888","url":null,"abstract":"A semantic network is made up of a number of circles or nodes which represent objects and description information about those objects. Nodes can be physical items, concepts, events, actions or attributes. The nodes are interconnected by links or arcs. These arcs show the relationships between the various objects and descriptive factors. Knowledge can be represented through using semantic networks. Lexical item learning from contexts of texts is an efficient way better than memorizing many single words. In this paper, we propose a semantic network based vocabulary learning system (SNVLS) which is a knowledge based system. It can analyze the contexts of texts to parse lexical items as objects and relationships for semantic networks and draw the visual graphic networks to improve vocabulary learning efficiency and effect. We study how to use semantic networks to represent contexts for texts. And then we study the architecture and implementation of the SNVLS. At last we present an experiment of using this SNVLS to demonstrate the difference of efficiency and effect in vocabulary learning between two groups who using SNVLS or not","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"78 11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116156137","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328885
Haohai Cai, Luning Zhang, Jingxian Chen
This paper addresses an issue on leaning supply chains via architecting open and flexible information-sharing platforms. Two basic ideas of this paper are: (1) such a platform should be developed based on information necessarily shared for companies to make right decisions from supply chain management perspective, and (2) such a platform should be open and flexible because the supply chains are open, time-variant, loosely organized. Hence, the paper proposes architecture of an information-sharing platform
{"title":"Architecting Information-sharing Platforms for Supply Chain Management","authors":"Haohai Cai, Luning Zhang, Jingxian Chen","doi":"10.1109/SOLI.2006.328885","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328885","url":null,"abstract":"This paper addresses an issue on leaning supply chains via architecting open and flexible information-sharing platforms. Two basic ideas of this paper are: (1) such a platform should be developed based on information necessarily shared for companies to make right decisions from supply chain management perspective, and (2) such a platform should be open and flexible because the supply chains are open, time-variant, loosely organized. Hence, the paper proposes architecture of an information-sharing platform","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129057974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328922
E. Gide, M.X. Wu
Although China's economy still keeps the growth rapidly for a decade, it has to increase its service sector to sustain this growth in the log run. Since China became a member of the World Trade Organization (WTO), China's industries have faced the multitudinous challenges. In the meantime, China's service sector also gets the chances to learn many valuable successful experiences from the developed countries. The development of electronic commerce (e-commerce) in service industries promotes the China's service sector to stay competitive at the global level. Therefore, how to use Internet and communication technologies (ICTs) to facilitate the future development of service industries is one of the most important research topics for e-commerce researchers in China. This paper provides four reasons why to study on e-commerce success in small and middle-sized enterprises (SMEs) and describes four critical issues for e-commerce success in China. Finally, this paper recommends three key strategies for e-commerce success in service SMEs in China
{"title":"The Key Strategies for E-Commerce Success in Service SMEs in China","authors":"E. Gide, M.X. Wu","doi":"10.1109/SOLI.2006.328922","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328922","url":null,"abstract":"Although China's economy still keeps the growth rapidly for a decade, it has to increase its service sector to sustain this growth in the log run. Since China became a member of the World Trade Organization (WTO), China's industries have faced the multitudinous challenges. In the meantime, China's service sector also gets the chances to learn many valuable successful experiences from the developed countries. The development of electronic commerce (e-commerce) in service industries promotes the China's service sector to stay competitive at the global level. Therefore, how to use Internet and communication technologies (ICTs) to facilitate the future development of service industries is one of the most important research topics for e-commerce researchers in China. This paper provides four reasons why to study on e-commerce success in small and middle-sized enterprises (SMEs) and describes four critical issues for e-commerce success in China. Finally, this paper recommends three key strategies for e-commerce success in service SMEs in China","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129336842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328994
Ziping Wang, P. Huang, Dong-qing Yao
The traditional definition of supply chain coordination will be violated if the transaction cost is considered in a supply chain channel. In this paper, we reconsider the decisions of both a retailer and a manufacturer to propose a new definition of sub-coordination. Options contract is presented to analyze the supply chain sub-coordination mechanisms in two different markets, general market and electronic market, respectively. The characteristics of transaction cost in different markets is discussed in detail, and further comparison between the performances of two supply chain models is highlighted to show the possible flexibility and profit improvement offered by the electronic market
{"title":"Supply Chain Sub-Coordination with Options in Two Different Markets with Transaction Cost Considered","authors":"Ziping Wang, P. Huang, Dong-qing Yao","doi":"10.1109/SOLI.2006.328994","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328994","url":null,"abstract":"The traditional definition of supply chain coordination will be violated if the transaction cost is considered in a supply chain channel. In this paper, we reconsider the decisions of both a retailer and a manufacturer to propose a new definition of sub-coordination. Options contract is presented to analyze the supply chain sub-coordination mechanisms in two different markets, general market and electronic market, respectively. The characteristics of transaction cost in different markets is discussed in detail, and further comparison between the performances of two supply chain models is highlighted to show the possible flexibility and profit improvement offered by the electronic market","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124604204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.329048
Shulin Liu, Zhihua Ju, Xuan Liu, Jin Liu
This paper describes the background, improvement project and actual results of a logistics problem in one company, and then expatiates the revelations after analyzing the case. Also, the paper illustrates its meaning and effect in teaching as well as scientific research
{"title":"Improvement to One Company's Outsourcing Glass Bulb In-warehouse Logistics and its Revelations","authors":"Shulin Liu, Zhihua Ju, Xuan Liu, Jin Liu","doi":"10.1109/SOLI.2006.329048","DOIUrl":"https://doi.org/10.1109/SOLI.2006.329048","url":null,"abstract":"This paper describes the background, improvement project and actual results of a logistics problem in one company, and then expatiates the revelations after analyzing the case. Also, the paper illustrates its meaning and effect in teaching as well as scientific research","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"140 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123390590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.329089
Yuqing Xu, Lihua Xiong, Yunfeng Wang
A product family structure for mass customization is so complicated due to the diverse needs of customers. Module partition of product family structure is the principal problem for product family structure programming. This paper presents a method of module partition for product family structure based on the relativities of components. Firstly, the paper identifies the relativity from the view of customer needs, functional relativity and structural relativity. And the relativity matrices can be constructed by using a fuzzy clustering transitive closure algorithm. Then, using entropy, a best programming scheme can be selected by the evaluation of assemble and maintain. Finally, a case study along with detailed analysis is provided to illustrate the method of module partition
{"title":"The Method of Module Partition for Product Family Structure with Applications","authors":"Yuqing Xu, Lihua Xiong, Yunfeng Wang","doi":"10.1109/SOLI.2006.329089","DOIUrl":"https://doi.org/10.1109/SOLI.2006.329089","url":null,"abstract":"A product family structure for mass customization is so complicated due to the diverse needs of customers. Module partition of product family structure is the principal problem for product family structure programming. This paper presents a method of module partition for product family structure based on the relativities of components. Firstly, the paper identifies the relativity from the view of customer needs, functional relativity and structural relativity. And the relativity matrices can be constructed by using a fuzzy clustering transitive closure algorithm. Then, using entropy, a best programming scheme can be selected by the evaluation of assemble and maintain. Finally, a case study along with detailed analysis is provided to illustrate the method of module partition","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114344228","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.329049
Feng Gengzhong, Su Xiao
In recent years, the booming business innovation activities of logistics financing have been effective solutions that address SMB financing problems in China. In this paper, the legal characteristics, the business model, and the future development of the business innovation are investigated and analyzed
{"title":"Analysis of Logistics Financing Business Innovation in China","authors":"Feng Gengzhong, Su Xiao","doi":"10.1109/SOLI.2006.329049","DOIUrl":"https://doi.org/10.1109/SOLI.2006.329049","url":null,"abstract":"In recent years, the booming business innovation activities of logistics financing have been effective solutions that address SMB financing problems in China. In this paper, the legal characteristics, the business model, and the future development of the business innovation are investigated and analyzed","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114642597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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