Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328928
Chun Jin, Peng Gao
An optimization method is proposed for optimal berth system expansion planning on container terminals to improve operation performance along with the growing container quantity. This planning problem is attributed to a multi-stage decision-making problem and its solution method is divided into two parts: (1) For the decision-making sequence in the long period, dynamic programming is used to determine the total optimal plan; (2) For a given time point, nonlinear search programming combined with discrete event simulation model is used for the local optimal berth system decision. The minimum total waiting time of ships is used as the objective function of performance evaluation. Fuzzy set theory is applied to deal with the uncertainty in performance judgments made by terminal management. With a case study, the optimal decision sequence on berth system expansion plan is determined, and the validity and feasibility of the proposed method is illustrated
{"title":"Container Berth Expansion Planning with Dynamic Programming and Fuzzy Set Theory","authors":"Chun Jin, Peng Gao","doi":"10.1109/SOLI.2006.328928","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328928","url":null,"abstract":"An optimization method is proposed for optimal berth system expansion planning on container terminals to improve operation performance along with the growing container quantity. This planning problem is attributed to a multi-stage decision-making problem and its solution method is divided into two parts: (1) For the decision-making sequence in the long period, dynamic programming is used to determine the total optimal plan; (2) For a given time point, nonlinear search programming combined with discrete event simulation model is used for the local optimal berth system decision. The minimum total waiting time of ships is used as the objective function of performance evaluation. Fuzzy set theory is applied to deal with the uncertainty in performance judgments made by terminal management. With a case study, the optimal decision sequence on berth system expansion plan is determined, and the validity and feasibility of the proposed method is illustrated","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126322112","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.329047
Zhen-xiang Zeng, Chunping Huang, Da-wei Yue
The aim of higher education is to cultivate adaptive compound talent. And the classroom-teaching quality has profound social effect. Therefore, there exists practical significance to analyze systematically the factors of classroom-teaching quality and evaluate it. This paper presents a classroom-teaching quality system based on system engineering theory and method, in which we use AHP (analytic hierarchy process) to quantitatively evaluation and analysis the classroom-teaching quality. And we present some suggestions about classroom-teaching quality
{"title":"Research on Classroom-Teaching Quality and Its Evaluation index System of Higher Education","authors":"Zhen-xiang Zeng, Chunping Huang, Da-wei Yue","doi":"10.1109/SOLI.2006.329047","DOIUrl":"https://doi.org/10.1109/SOLI.2006.329047","url":null,"abstract":"The aim of higher education is to cultivate adaptive compound talent. And the classroom-teaching quality has profound social effect. Therefore, there exists practical significance to analyze systematically the factors of classroom-teaching quality and evaluate it. This paper presents a classroom-teaching quality system based on system engineering theory and method, in which we use AHP (analytic hierarchy process) to quantitatively evaluation and analysis the classroom-teaching quality. And we present some suggestions about classroom-teaching quality","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126376660","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.329078
Xinping Song, Yongsheng Ding, RuZhong Cao
High-tech small and medium enterprise (SMEs) have played a vital role in sci-tech innovation and development of national economy throughout the world. A sound information service help high-tech SMEs gain competitive edge in keen global competition. This paper presents a framework of integrated information service solution for high-tech SMEs using advanced information service conception and technology. The electronic service platforms designed in this framework can provide efficient and convenient information support for overall business operation of high-tech SMEs. This paper presents a new perspective to theory and practice of information service and e-service for high-tech SMEs
{"title":"Research on Information Service System for High-Tech SMEs","authors":"Xinping Song, Yongsheng Ding, RuZhong Cao","doi":"10.1109/SOLI.2006.329078","DOIUrl":"https://doi.org/10.1109/SOLI.2006.329078","url":null,"abstract":"High-tech small and medium enterprise (SMEs) have played a vital role in sci-tech innovation and development of national economy throughout the world. A sound information service help high-tech SMEs gain competitive edge in keen global competition. This paper presents a framework of integrated information service solution for high-tech SMEs using advanced information service conception and technology. The electronic service platforms designed in this framework can provide efficient and convenient information support for overall business operation of high-tech SMEs. This paper presents a new perspective to theory and practice of information service and e-service for high-tech SMEs","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"71 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125657574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.329086
Liang Chao, Li Qing
The service quality of manufacturing execution systems (MES) vendors gains more attentions than ever before, since more manufacturers plan to purchase MES for the improvement of plant operation and financial performance, and more software companies begin to supply the software. The paper supplies both an evaluation framework and a practical approach to evaluate the service quality of MES vendors. From the process viewpoint, the evaluation framework includes not only the after-sale supports, but also the MES software itself. The evaluation approach involves fuzzy theory and AHP, and ranks the alternatives based on the concept of positive/negative ideal alternative. Decision-maker's confidence level and preference on the fuzzy assessment results from respondents are incorporated in the approach. Finally, we validate the approach through a test
{"title":"Fuzzy Theory and AHP Based Manufacturing Execution Systems (MES) Vendor Service Quality Evaluation Method Study","authors":"Liang Chao, Li Qing","doi":"10.1109/SOLI.2006.329086","DOIUrl":"https://doi.org/10.1109/SOLI.2006.329086","url":null,"abstract":"The service quality of manufacturing execution systems (MES) vendors gains more attentions than ever before, since more manufacturers plan to purchase MES for the improvement of plant operation and financial performance, and more software companies begin to supply the software. The paper supplies both an evaluation framework and a practical approach to evaluate the service quality of MES vendors. From the process viewpoint, the evaluation framework includes not only the after-sale supports, but also the MES software itself. The evaluation approach involves fuzzy theory and AHP, and ranks the alternatives based on the concept of positive/negative ideal alternative. Decision-maker's confidence level and preference on the fuzzy assessment results from respondents are incorporated in the approach. Finally, we validate the approach through a test","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121757151","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.329025
Ding-fang Zhang, Ji An, Zhongqing Cheng
The model presented in this paper is a collaboration e-business system connected with the outside world through extranet and Internet. And it is mainly designed to establish a database-based workflow management for the dealer. The system consists of four parts, namely customer level, Web service level, application program level and the data level. Relevant technology is employed to achieve information sharing, information instant feedback and the collaboration e-business process from customers to producers and from suppliers to retailers, thus speeding up the turnover process of logistics, fund circulation and information flow. The model helps to better inter-relationship between dealers and suppliers, retailers and customers, and thus make customers more satisfied and the marketing more competitive
{"title":"Collaboration E-business Model for the Dealer","authors":"Ding-fang Zhang, Ji An, Zhongqing Cheng","doi":"10.1109/SOLI.2006.329025","DOIUrl":"https://doi.org/10.1109/SOLI.2006.329025","url":null,"abstract":"The model presented in this paper is a collaboration e-business system connected with the outside world through extranet and Internet. And it is mainly designed to establish a database-based workflow management for the dealer. The system consists of four parts, namely customer level, Web service level, application program level and the data level. Relevant technology is employed to achieve information sharing, information instant feedback and the collaboration e-business process from customers to producers and from suppliers to retailers, thus speeding up the turnover process of logistics, fund circulation and information flow. The model helps to better inter-relationship between dealers and suppliers, retailers and customers, and thus make customers more satisfied and the marketing more competitive","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"178 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132135831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328970
Shi M. Shan, Gui S. Deng, HE YingH.
The purpose of this paper is to present a new clustering algorithm based on grid and density combined with particle swarm optimization (PSO). The algorithm is referred as hybridization of clustering based on grid and density with PSO (HCBGDPSO). Inspired by the influence function introduced in density-based clustering (DENCLUE) algorithm, a novel method for computing the density of grid cells is adopted in HCBGDPSO to achieve better precision instead of the method used in common grid-based clustering algorithm. Furthermore, PSO is combined in the algorithm to search the arbitrary-shape clusters. Finally, the results of the experiments indicate the effectiveness of the algorithm
{"title":"Data Clustering using Hybridization of Clustering Based on Grid and Density with PSO","authors":"Shi M. Shan, Gui S. Deng, HE YingH.","doi":"10.1109/SOLI.2006.328970","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328970","url":null,"abstract":"The purpose of this paper is to present a new clustering algorithm based on grid and density combined with particle swarm optimization (PSO). The algorithm is referred as hybridization of clustering based on grid and density with PSO (HCBGDPSO). Inspired by the influence function introduced in density-based clustering (DENCLUE) algorithm, a novel method for computing the density of grid cells is adopted in HCBGDPSO to achieve better precision instead of the method used in common grid-based clustering algorithm. Furthermore, PSO is combined in the algorithm to search the arbitrary-shape clusters. Finally, the results of the experiments indicate the effectiveness of the algorithm","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"3 6","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132512781","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328894
Yun-Hui Cheng, Liao Hai-Wei, Yun-Shiow Chen
Demand forecasting is a key way to the efficient management of SCM (supply chain management) in a logistics information system. A poor forecasting approach for the product demands in marketing must cause to decrease competitive capability, lose customers and increase costs. A real case of the product demand forecasting was studied by an artificial neural network (ANN) approach demonstrated in this paper. The studied case is a medium-scale electrical connectors production corporation in Taiwan, which manufactures a variety of the connectors to supply marketing needs of diverse assembly products including mobile telephone, TFT, PDA, CD-ROM, CD-RW, DVD-ROM, DVD-player, notebook computer, digital camera, etc.. The types of the connectors produced by the studied firm are over 50. Owing to the insufficient experimental data provided by the studied corporation, a simulation tool called AweSim was used to simulate the orders of the various types of connectors, according to the historical received orders, and a set of the simulated data was used to train the proposed back-propagation network (BPN) so as to offer a proper demand forecasting tool to the studied firm. Four BPN structures were trained and tested and the best one was determined by ANOVA analysis. The BPN demand forecasting has being used by the studied corporation
{"title":"Implementation of a Back-Propagation Neural Network for Demand Forecasting in a Supply Chain - A Practical Case Study","authors":"Yun-Hui Cheng, Liao Hai-Wei, Yun-Shiow Chen","doi":"10.1109/SOLI.2006.328894","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328894","url":null,"abstract":"Demand forecasting is a key way to the efficient management of SCM (supply chain management) in a logistics information system. A poor forecasting approach for the product demands in marketing must cause to decrease competitive capability, lose customers and increase costs. A real case of the product demand forecasting was studied by an artificial neural network (ANN) approach demonstrated in this paper. The studied case is a medium-scale electrical connectors production corporation in Taiwan, which manufactures a variety of the connectors to supply marketing needs of diverse assembly products including mobile telephone, TFT, PDA, CD-ROM, CD-RW, DVD-ROM, DVD-player, notebook computer, digital camera, etc.. The types of the connectors produced by the studied firm are over 50. Owing to the insufficient experimental data provided by the studied corporation, a simulation tool called AweSim was used to simulate the orders of the various types of connectors, according to the historical received orders, and a set of the simulated data was used to train the proposed back-propagation network (BPN) so as to offer a proper demand forecasting tool to the studied firm. Four BPN structures were trained and tested and the best one was determined by ANOVA analysis. The BPN demand forecasting has being used by the studied corporation","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134356567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.329030
Huang Jie
E-business changes everything and makes deep impact on the organization and management of enterprise. As an important strategic choice of enterprise in the age of information, e-business challenges the design of IT organization. In order to achieve transformation, integration is an important and effective method. Through investigating the theory of integration along with the relevant researches on the design of IT organization, this paper discusses the basic applicable ideas of integration for redesigning IT organization and expounds the model of IT organizational integration, and more explores the frameworks of IT organizational integration respectively from the views of competence, activity and structure
{"title":"IT Organizational Integration : Innovation for E-Business","authors":"Huang Jie","doi":"10.1109/SOLI.2006.329030","DOIUrl":"https://doi.org/10.1109/SOLI.2006.329030","url":null,"abstract":"E-business changes everything and makes deep impact on the organization and management of enterprise. As an important strategic choice of enterprise in the age of information, e-business challenges the design of IT organization. In order to achieve transformation, integration is an important and effective method. Through investigating the theory of integration along with the relevant researches on the design of IT organization, this paper discusses the basic applicable ideas of integration for redesigning IT organization and expounds the model of IT organizational integration, and more explores the frameworks of IT organizational integration respectively from the views of competence, activity and structure","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132337831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328930
Fei Xu, Jie Chen, Jianrong Hou
Based on the analysis of connotation and characteristic and behavior, the core technological sources of Shanghai Garlen Environment Protection Company is identified by innovative SWOT matrix. After the establishment and analysis of difference matrix is carried on, promotion strategy of core competency for the enterprise is proposed in this paper
{"title":"Identification and Promotion Strategy of Core Competency of Non-state-owned High-tech Enterprises based on Innovative SWOT Matrix ---A Case Study on Shanghai Garlen Environment Protection Company","authors":"Fei Xu, Jie Chen, Jianrong Hou","doi":"10.1109/SOLI.2006.328930","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328930","url":null,"abstract":"Based on the analysis of connotation and characteristic and behavior, the core technological sources of Shanghai Garlen Environment Protection Company is identified by innovative SWOT matrix. After the establishment and analysis of difference matrix is carried on, promotion strategy of core competency for the enterprise is proposed in this paper","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132729264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328921
E. Gide, M.X. Wu
For the last ten years, while many e-commerce systems have been successfully adopted in businesses across different industries, a significant numbers have failed, especially in small to medium enterprises (SMEs). Most research-to-date on adoption of e-commerce systems is based on customer satisfaction in literature review. No previous studies have been found in the area of business satisfaction with e-commerce systems. This research aims to fill this gap by developing an effective measure of e-commerce success from a business point of view, termed e-commerce business satisfaction (EBS). This study entails the analysis of various critical success factors (CSFs) in e-commerce success with the aim of using them as benchmark performance indicators to underpin a comprehensive framework for measuring EBS in services SMEs. This paper describes the existing knowledge on satisfaction with e-commerce systems, gives the definition of EBS, and provides a research model for analysing EBS based on Gide & Wu's proposed EBS model. Finally, a number of CSFs based on the initial research are provided for the further research stages
{"title":"A Study of E-Commerce Business Satisfaction Model to Measure E-Commerce Success in Service SMEs","authors":"E. Gide, M.X. Wu","doi":"10.1109/SOLI.2006.328921","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328921","url":null,"abstract":"For the last ten years, while many e-commerce systems have been successfully adopted in businesses across different industries, a significant numbers have failed, especially in small to medium enterprises (SMEs). Most research-to-date on adoption of e-commerce systems is based on customer satisfaction in literature review. No previous studies have been found in the area of business satisfaction with e-commerce systems. This research aims to fill this gap by developing an effective measure of e-commerce success from a business point of view, termed e-commerce business satisfaction (EBS). This study entails the analysis of various critical success factors (CSFs) in e-commerce success with the aim of using them as benchmark performance indicators to underpin a comprehensive framework for measuring EBS in services SMEs. This paper describes the existing knowledge on satisfaction with e-commerce systems, gives the definition of EBS, and provides a research model for analysing EBS based on Gide & Wu's proposed EBS model. Finally, a number of CSFs based on the initial research are provided for the further research stages","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131678552","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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