Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328884
Dong Yang, Lixin Tong
Process modeling plays a crucial role in the analysis, optimization and automation of administrative processes in the e-government domain. In this paper, we present the UML activity diagram to model e-government administrative processes. Based on this, a case study about applying for social security cards in Shanghai is illustrated. A prototype for workflow-supported e-government management system is implemented in terms of the proposed approach
{"title":"Modeling E-government Administrative Processes using Unified Modeling Language","authors":"Dong Yang, Lixin Tong","doi":"10.1109/SOLI.2006.328884","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328884","url":null,"abstract":"Process modeling plays a crucial role in the analysis, optimization and automation of administrative processes in the e-government domain. In this paper, we present the UML activity diagram to model e-government administrative processes. Based on this, a case study about applying for social security cards in Shanghai is illustrated. A prototype for workflow-supported e-government management system is implemented in terms of the proposed approach","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122113233","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328995
R. Davidrajuh, Hongze Ma
This paper presents design and development of a modern distribution chain that is capable of adapting to changing market conditions. The distribution chain development uses a three-pronged attack: 1) Iterative approach with independent modules: an iterative approach is utilized for agility (adapting to market); the distribution chain is divided into modules to support the iterations. 2) Optimal algorithms and mathematics: the individual modules are coded with the most suitable algorithm and proper mathematics; this is because, these independent modules are going to be executed independently by different collaborators in different places. 3) Service component architecture for implementation: Distribution chain consisting of modular components that are run on geographically dispersed places prompts the use of Web Services components for implementation of these modules
{"title":"Developing a Modern Distribution Chain: A Three-Pronged Approach","authors":"R. Davidrajuh, Hongze Ma","doi":"10.1109/SOLI.2006.328995","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328995","url":null,"abstract":"This paper presents design and development of a modern distribution chain that is capable of adapting to changing market conditions. The distribution chain development uses a three-pronged attack: 1) Iterative approach with independent modules: an iterative approach is utilized for agility (adapting to market); the distribution chain is divided into modules to support the iterations. 2) Optimal algorithms and mathematics: the individual modules are coded with the most suitable algorithm and proper mathematics; this is because, these independent modules are going to be executed independently by different collaborators in different places. 3) Service component architecture for implementation: Distribution chain consisting of modular components that are run on geographically dispersed places prompts the use of Web Services components for implementation of these modules","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123296957","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328882
G. Lodewijks, H. Veeke, A. L. De La Cruz
The objective of this research work is to investigate the reliability of RFID in logistics systems. Starting from a general introduction of passive UHF RFID systems, the application of these systems in logistic systems and the technical challenges that are faced during application are discussed. Based on these discussions the set-up of RFID performance test is discussed and performance indicators are given. Finally typical results of readability tests are presented and conclusions are drawn on how to determine the reliability of the application of RFID systems in logistic systems
{"title":"Reliability of RFID in Logistic Systems","authors":"G. Lodewijks, H. Veeke, A. L. De La Cruz","doi":"10.1109/SOLI.2006.328882","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328882","url":null,"abstract":"The objective of this research work is to investigate the reliability of RFID in logistics systems. Starting from a general introduction of passive UHF RFID systems, the application of these systems in logistic systems and the technical challenges that are faced during application are discussed. Based on these discussions the set-up of RFID performance test is discussed and performance indicators are given. Finally typical results of readability tests are presented and conclusions are drawn on how to determine the reliability of the application of RFID systems in logistic systems","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125650831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.235389
Xuying Zhao, K. Stecke, A. Prasad
Lead time, in addition to price, has become a dominant factor in competition in the service industry. A service provider often provides lead time and price quotations to customers before customers place orders. A short lead time may enable a service provider to charge a high price, but it also requires a certain capacity level to maintain a short lead time. We analyze the interrelationship among lead time, price, and capacity to decide an optimal value for each of them simultaneously. When a firm offers a menu of lead times and prices for customers to choose from, it is called differentiated quotation mode. There exists a cannibalization issue among the options in the differentiated quotation mode. Our model takes care of the cannibalization issue and provides insights to help managers design an optimal differentiated lead time and price quotation menu
{"title":"Differentiated Lead Time and Price Quotation Management for Service Providers","authors":"Xuying Zhao, K. Stecke, A. Prasad","doi":"10.1109/SOLI.2006.235389","DOIUrl":"https://doi.org/10.1109/SOLI.2006.235389","url":null,"abstract":"Lead time, in addition to price, has become a dominant factor in competition in the service industry. A service provider often provides lead time and price quotations to customers before customers place orders. A short lead time may enable a service provider to charge a high price, but it also requires a certain capacity level to maintain a short lead time. We analyze the interrelationship among lead time, price, and capacity to decide an optimal value for each of them simultaneously. When a firm offers a menu of lead times and prices for customers to choose from, it is called differentiated quotation mode. There exists a cannibalization issue among the options in the differentiated quotation mode. Our model takes care of the cannibalization issue and provides insights to help managers design an optimal differentiated lead time and price quotation menu","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116444469","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328932
Qunxia Li, Qun Zhang, Haifeng Shen
Based on the generalized defuzzifying approach derived in this paper, we establish the fuzzy economic order quantity (EOQ) model with backorder. When the order quantity is a crisp number, we use the direct derivation method to obtain the optimal solution. When the order quantity is a fuzzy number, we use the extension of the Lagrangean method to solve the inequality constraints. The results indicate that the optimal decision-making is determinate. In addition, if all fuzzy parameters are crisp numbers or the backorder cost is extremely large, this model will degrade into the classical inventory model with backorder and the simple inventory model without backorder, respectively
{"title":"Fuzzy Inventory Model with Backorder under Function Principle","authors":"Qunxia Li, Qun Zhang, Haifeng Shen","doi":"10.1109/SOLI.2006.328932","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328932","url":null,"abstract":"Based on the generalized defuzzifying approach derived in this paper, we establish the fuzzy economic order quantity (EOQ) model with backorder. When the order quantity is a crisp number, we use the direct derivation method to obtain the optimal solution. When the order quantity is a fuzzy number, we use the extension of the Lagrangean method to solve the inequality constraints. The results indicate that the optimal decision-making is determinate. In addition, if all fuzzy parameters are crisp numbers or the backorder cost is extremely large, this model will degrade into the classical inventory model with backorder and the simple inventory model without backorder, respectively","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129867808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328918
Ying Li
Since the late 1990s, governments at all levels have launched electronic government projects, albeit at different speeds, aimed at providing electronic information and services to citizens and businesses. How Web sites allow interaction with citizens, and the breath and depth with which citizens can receive services through the Internet are important issues for simplifying relationships with public administrations. In this paper, we study the degree of implementation of online services through the identification of which services are currently offered online by local governments in China. And the Web sites of the capital cities of Chinese provinces are studied and evaluated. The survey indicates that the common service maturity of the e-government of Chinese cities is not high, and the service maturity is considerably related with the economic status of the city
{"title":"Evaluation of Public Service Maturity of E-government: A Case in Chinese Cities","authors":"Ying Li","doi":"10.1109/SOLI.2006.328918","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328918","url":null,"abstract":"Since the late 1990s, governments at all levels have launched electronic government projects, albeit at different speeds, aimed at providing electronic information and services to citizens and businesses. How Web sites allow interaction with citizens, and the breath and depth with which citizens can receive services through the Internet are important issues for simplifying relationships with public administrations. In this paper, we study the degree of implementation of online services through the identification of which services are currently offered online by local governments in China. And the Web sites of the capital cities of Chinese provinces are studied and evaluated. The survey indicates that the common service maturity of the e-government of Chinese cities is not high, and the service maturity is considerably related with the economic status of the city","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"342 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133930139","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328967
S. Gao, D. Xu, Huaiqing Wang, Yingfeng Wang
Criminal elements in today's technology-driven society are using every means available at their disposal to launder the proceeds from their illegal activities. While many anti-money laundering solutions have been in place for some time within the financial community, they cannot adapt to the ever-changing risk and methods in relation to money laundering. In order for a more adaptive, intelligent and flexible solution for anti-money laundering, the intelligent agent technology is applied in this research. Intelligent agents with their properties of autonomy, reactivity and proactivity are well suited for money laundering prevention controls. Several types of agents are proposed and a novel and open multi-agent architecture is presented for anti-money laundering. A prototype system for money laundering detection is also developed to demonstrate the advances of the proposed system architecture and business value
{"title":"Intelligent Anti-Money Laundering System","authors":"S. Gao, D. Xu, Huaiqing Wang, Yingfeng Wang","doi":"10.1109/SOLI.2006.328967","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328967","url":null,"abstract":"Criminal elements in today's technology-driven society are using every means available at their disposal to launder the proceeds from their illegal activities. While many anti-money laundering solutions have been in place for some time within the financial community, they cannot adapt to the ever-changing risk and methods in relation to money laundering. In order for a more adaptive, intelligent and flexible solution for anti-money laundering, the intelligent agent technology is applied in this research. Intelligent agents with their properties of autonomy, reactivity and proactivity are well suited for money laundering prevention controls. Several types of agents are proposed and a novel and open multi-agent architecture is presented for anti-money laundering. A prototype system for money laundering detection is also developed to demonstrate the advances of the proposed system architecture and business value","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134499399","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.329043
A. Veenstra, R. Zuidwijk, B. Geerling
This paper explores the benefits of supply chain collaboration in the dredging industry. More specifically, it looks at maintenance management in the dredging industry and the logistic consequences of different maintenance policies. The research uses a simulation model of a clearly identifiable component in a dredging vessel and the related spare parts supply chain. Various maintenance policies, such as predictive maintenance and condition based monitoring are analyzed for their impact on the spare part supply chain in terms of stock keeping, order fulfillment and productivity of the dredging vessel. The model shows that both parties could indeed benefit from more collaboration as this would result in reduced costs and increased production output
{"title":"Maintenance logistics in the Dutch Dredging Industry","authors":"A. Veenstra, R. Zuidwijk, B. Geerling","doi":"10.1109/SOLI.2006.329043","DOIUrl":"https://doi.org/10.1109/SOLI.2006.329043","url":null,"abstract":"This paper explores the benefits of supply chain collaboration in the dredging industry. More specifically, it looks at maintenance management in the dredging industry and the logistic consequences of different maintenance policies. The research uses a simulation model of a clearly identifiable component in a dredging vessel and the related spare parts supply chain. Various maintenance policies, such as predictive maintenance and condition based monitoring are analyzed for their impact on the spare part supply chain in terms of stock keeping, order fulfillment and productivity of the dredging vessel. The model shows that both parties could indeed benefit from more collaboration as this would result in reduced costs and increased production output","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134045808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328955
F. Hussain, E. Chang, T. Dillon
Service oriented environment (SOE) is new paradigm for carrying out business activities on the Internet. In this paper the author gives an introduction to the concept of service oriented environment and discusses the different activities carried out in the SOE and different entities involved in SOE. The issues related to trust in service oriented environment are proposed and explained
{"title":"Trust Issues in Service Oriented Environment","authors":"F. Hussain, E. Chang, T. Dillon","doi":"10.1109/SOLI.2006.328955","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328955","url":null,"abstract":"Service oriented environment (SOE) is new paradigm for carrying out business activities on the Internet. In this paper the author gives an introduction to the concept of service oriented environment and discusses the different activities carried out in the SOE and different entities involved in SOE. The issues related to trust in service oriented environment are proposed and explained","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133515660","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-21DOI: 10.1109/SOLI.2006.328931
He-rui Cui, Jiangbo Zheng
Supplier problem is a hotspot in the field of supply chain management. This paper makes hypotheses on suppliers' delivery and the course of customers' ordering with the mode of e-business trade. Based on the existing (S, Q) model, this paper proposes the purchase expense model with a sole supplier under the situation of e-business, and analyzes the solving scheme in detail. This paper has not only established (t, S) model based on stochastic lead-time, but also provided a foundation for further research on supply chain cost problem based on mass customization
{"title":"Analysis on Purchase Expenses Based on E-business and Sole Supplier","authors":"He-rui Cui, Jiangbo Zheng","doi":"10.1109/SOLI.2006.328931","DOIUrl":"https://doi.org/10.1109/SOLI.2006.328931","url":null,"abstract":"Supplier problem is a hotspot in the field of supply chain management. This paper makes hypotheses on suppliers' delivery and the course of customers' ordering with the mode of e-business trade. Based on the existing (S, Q) model, this paper proposes the purchase expense model with a sole supplier under the situation of e-business, and analyzes the solving scheme in detail. This paper has not only established (t, S) model based on stochastic lead-time, but also provided a foundation for further research on supply chain cost problem based on mass customization","PeriodicalId":325318,"journal":{"name":"2006 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133040035","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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