Electronic commerce which enables business transactions to be conducted electronically has demonstrated significant operational and strategic benefits. Developed countries have actively adopted e-commerce and have made it an integral part of business activities. Despite its ability to bridge economic and digital gap between developing and developed countries, developing countries are still slow in e-commerce adoption. Currently, there is still a lack of e-commerce readiness research in developing countries to fully assess the relevance of e-commerce in these unique environments. This study aims to shed light into the e-commerce readiness in China, by assessing technological, organizational and environmental contexts of the grocery industry. The uniqueness of China in various aspects including cultural, economic and political, poses different challenges and requires different strategies to encourage widespread adoption of e-commerce.
{"title":"Exploring E-Commerce Readiness in China: The Case of the Grocery Industry","authors":"S. Kurnia","doi":"10.1109/HICSS.2008.160","DOIUrl":"https://doi.org/10.1109/HICSS.2008.160","url":null,"abstract":"Electronic commerce which enables business transactions to be conducted electronically has demonstrated significant operational and strategic benefits. Developed countries have actively adopted e-commerce and have made it an integral part of business activities. Despite its ability to bridge economic and digital gap between developing and developed countries, developing countries are still slow in e-commerce adoption. Currently, there is still a lack of e-commerce readiness research in developing countries to fully assess the relevance of e-commerce in these unique environments. This study aims to shed light into the e-commerce readiness in China, by assessing technological, organizational and environmental contexts of the grocery industry. The uniqueness of China in various aspects including cultural, economic and political, poses different challenges and requires different strategies to encourage widespread adoption of e-commerce.","PeriodicalId":328874,"journal":{"name":"Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127401158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
What does differentiate service systems from traditional subjects of systems engineering such as manufacturing, and software? We address this issue by defining customer-intensive systems, based on ideas by Sampson (2001), and show how customer-intensive systems encompass almost all service systems. After proposing a new form of visualization for customer-intensive processes and discussing its merits and shortcomings, we argue how in customer-intensive systems the presence of human beings and organizations inside the production process radically modifies fundamental tenants of systems engineering. We then describe four fundamental changes in traditional science and engineering system methodologies to adapt them to the realities of customer-intensive systems. We conclude by arguing whether the complexity often observed in service systems is, in fact, a reflection of the complexity of human beings and organizations that are input to them.
{"title":"Service Systems as Customer-Intensive Systems and Its Implications for Service Science and Engineering","authors":"Claudio S. Pinhanez","doi":"10.1109/HICSS.2008.389","DOIUrl":"https://doi.org/10.1109/HICSS.2008.389","url":null,"abstract":"What does differentiate service systems from traditional subjects of systems engineering such as manufacturing, and software? We address this issue by defining customer-intensive systems, based on ideas by Sampson (2001), and show how customer-intensive systems encompass almost all service systems. After proposing a new form of visualization for customer-intensive processes and discussing its merits and shortcomings, we argue how in customer-intensive systems the presence of human beings and organizations inside the production process radically modifies fundamental tenants of systems engineering. We then describe four fundamental changes in traditional science and engineering system methodologies to adapt them to the realities of customer-intensive systems. We conclude by arguing whether the complexity often observed in service systems is, in fact, a reflection of the complexity of human beings and organizations that are input to them.","PeriodicalId":328874,"journal":{"name":"Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)","volume":"267 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124340618","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In order to create new opportunities for competitive differentiation, organisations are starting to shift their focus from transactional operational business processes (BPs) to other types of processes that cannot be easily replicated. Their key ingredients are human knowledge, experience and creativity that cannot be standardised, prescribed and easily acquired. While Business Process Management (BPM) research and practice will remain focused on highly structured operational BPs for quite some time, there is a need to better understand other types of BPs, especially their knowledge aspect. This is expected to lead to new knowledge management strategies and processes designed to better leverage human capital to ensure continuous improvement of business processes. This paper focuses on knowledge-intensive, practice-oriented BPs. It describes an exploratory case study of a complex practice-oriented BP in a large, multi-unit organization and illustrates how our research findings expand current BPM boundaries, especially in the area of BP improvement methodologies.
{"title":"Understanding Knowledge-Intensive, Practice-Oriented Business Processes","authors":"O. Marjanovic, Ravi T. Seethamraju","doi":"10.1109/HICSS.2008.477","DOIUrl":"https://doi.org/10.1109/HICSS.2008.477","url":null,"abstract":"In order to create new opportunities for competitive differentiation, organisations are starting to shift their focus from transactional operational business processes (BPs) to other types of processes that cannot be easily replicated. Their key ingredients are human knowledge, experience and creativity that cannot be standardised, prescribed and easily acquired. While Business Process Management (BPM) research and practice will remain focused on highly structured operational BPs for quite some time, there is a need to better understand other types of BPs, especially their knowledge aspect. This is expected to lead to new knowledge management strategies and processes designed to better leverage human capital to ensure continuous improvement of business processes. This paper focuses on knowledge-intensive, practice-oriented BPs. It describes an exploratory case study of a complex practice-oriented BP in a large, multi-unit organization and illustrates how our research findings expand current BPM boundaries, especially in the area of BP improvement methodologies.","PeriodicalId":328874,"journal":{"name":"Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114545718","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The organizing pattern of interaction moves from less to more understanding about the relationships that exist between concepts. The current view of organizing activities is primarily a data-centric view. Organizing is not an end in itself but is an enabler of follow-on activities. This paper espouses a knowledge-centric view of organizing that broadens the conceptual understanding of organizing. Referent research disciplines in knowledge representation and knowledge management are used to examine the basic definition and role of conceptual organization from a philosophical and theoretical perspective. A case study of a collaborative research project to develop an ontological model of the social process and its use in a large scale collaborative engineering project is described. This research concludes that organizational schemas operate as both means and ends in collaboration engineering. Measures of efficiency are data-centric and examine organizing schemas as means. Measures of effectiveness are knowledge-centric and examine organizing schemas as ends.
{"title":"The Organizing Pattern of Interaction: A Knowledge Centric Approach","authors":"Douglas A. Druckenmiller","doi":"10.1109/HICSS.2008.448","DOIUrl":"https://doi.org/10.1109/HICSS.2008.448","url":null,"abstract":"The organizing pattern of interaction moves from less to more understanding about the relationships that exist between concepts. The current view of organizing activities is primarily a data-centric view. Organizing is not an end in itself but is an enabler of follow-on activities. This paper espouses a knowledge-centric view of organizing that broadens the conceptual understanding of organizing. Referent research disciplines in knowledge representation and knowledge management are used to examine the basic definition and role of conceptual organization from a philosophical and theoretical perspective. A case study of a collaborative research project to develop an ontological model of the social process and its use in a large scale collaborative engineering project is described. This research concludes that organizational schemas operate as both means and ends in collaboration engineering. Measures of efficiency are data-centric and examine organizing schemas as means. Measures of effectiveness are knowledge-centric and examine organizing schemas as ends.","PeriodicalId":328874,"journal":{"name":"Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114658551","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Superdistribution is not new to the content industries. Quite a few suppliers of digital content have started to implement this concept already. Be it to share bandwidth and storage as it is mainly the case for movies or to spread content faster by stimulating the user to engage in direct marketing actions to promote content as it is true for the music industry. Still, (illegal) peer-to-peer file sharing is by far more popular than the manifold legal offers. We created a prototype equipped with superdistribution and domain sharing implementations as well as a revenue sharing incentive scheme. Applying the triangulation method we tested and evaluated these concepts. Results indicate that superdistribution by itself is not likely the remedy for legal content dissemination. Farther revenue sharing does not work well as an incentive within social networks consisting of close friends.
{"title":"Critical Assumptions in Superdistribution Based Business Models Empirical Evidence from the User Perspective","authors":"S. Ahrens, T. Hess, T. Pfister, B. Freese","doi":"10.1109/HICSS.2008.106","DOIUrl":"https://doi.org/10.1109/HICSS.2008.106","url":null,"abstract":"Superdistribution is not new to the content industries. Quite a few suppliers of digital content have started to implement this concept already. Be it to share bandwidth and storage as it is mainly the case for movies or to spread content faster by stimulating the user to engage in direct marketing actions to promote content as it is true for the music industry. Still, (illegal) peer-to-peer file sharing is by far more popular than the manifold legal offers. We created a prototype equipped with superdistribution and domain sharing implementations as well as a revenue sharing incentive scheme. Applying the triangulation method we tested and evaluated these concepts. Results indicate that superdistribution by itself is not likely the remedy for legal content dissemination. Farther revenue sharing does not work well as an incentive within social networks consisting of close friends.","PeriodicalId":328874,"journal":{"name":"Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114900056","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Online auctions are inherently dynamic. Online auction designs that internalize temporal changes in the economic environment are generally expected to perform better than static designs. This is because providing opportunities for both buyers and sellers to inform each other about preference changes over time can increase market transparency and lead to more efficient markets. In this paper, we focus on a feature that is unique to online auctions, the buyout price. We introduce a dynamic buyout model and show analytically how the buyout price should change over time in order to maximize seller profit and buyer surplus. Based on our theoretical results, we suggest that online auction performance can be improved with the addition of more dynamic features. Finally, we describe an experimental design that can be used to estimate the benefits of a dynamic buyout option.
{"title":"Should Online Auctions Employ Dynamic Buyout Pricing Models?","authors":"R. Vragov, R. Shang, K. Lang","doi":"10.1109/HICSS.2008.392","DOIUrl":"https://doi.org/10.1109/HICSS.2008.392","url":null,"abstract":"Online auctions are inherently dynamic. Online auction designs that internalize temporal changes in the economic environment are generally expected to perform better than static designs. This is because providing opportunities for both buyers and sellers to inform each other about preference changes over time can increase market transparency and lead to more efficient markets. In this paper, we focus on a feature that is unique to online auctions, the buyout price. We introduce a dynamic buyout model and show analytically how the buyout price should change over time in order to maximize seller profit and buyer surplus. Based on our theoretical results, we suggest that online auction performance can be improved with the addition of more dynamic features. Finally, we describe an experimental design that can be used to estimate the benefits of a dynamic buyout option.","PeriodicalId":328874,"journal":{"name":"Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116926334","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Corporate blogs have received a great deal of attention recently in the practitioner literature and are gaining interest in the research community, although little is known about the uses and impacts of these blogs. We develop a taxonomy to describe and compare corporate blogs, and then apply it to companies listed on the S&P 500, S&P MidCap 400, and S&P SmallCap 600 indices. Our findings revealed several main clusters of blogs that are currently being hosted by corporations as well as a few uncommon types of blogs that may represent emerging trends in corporate blogging practices. These findings also suggest that our taxonomy is indeed able to differentiate among different types of corporate blogs and will be a useful tool for future research.
{"title":"Exploring the Corporate Blogosphere: A Taxonomy for Research and Practice","authors":"Nicholas S. Lockwood, A. Dennis","doi":"10.1109/HICSS.2008.163","DOIUrl":"https://doi.org/10.1109/HICSS.2008.163","url":null,"abstract":"Corporate blogs have received a great deal of attention recently in the practitioner literature and are gaining interest in the research community, although little is known about the uses and impacts of these blogs. We develop a taxonomy to describe and compare corporate blogs, and then apply it to companies listed on the S&P 500, S&P MidCap 400, and S&P SmallCap 600 indices. Our findings revealed several main clusters of blogs that are currently being hosted by corporations as well as a few uncommon types of blogs that may represent emerging trends in corporate blogging practices. These findings also suggest that our taxonomy is indeed able to differentiate among different types of corporate blogs and will be a useful tool for future research.","PeriodicalId":328874,"journal":{"name":"Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124489406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Social networking sites such as MySpace and Facebook thrive on energetic social interaction, but the factors that assure this are not well understood. There is a lack of theory that can describe and predict the successful adoption of new social computing systems. This paper introduces the social software performance model, and uses it to interpret the evolution and usage of social networking sites. Drawing from socio-technical systems theory, task technology fit, and structuration theory, this model identifies the components of social software, and describes their role in the evaluation and adoption of these systems. The results of three studies are presented, providing initial empirical evidence for the model.
{"title":"Understanding Development and Usage of Social Networking Sites: The Social Software Performance Model","authors":"Catherine Dwyer, S. R. Hiltz, G. Widmeyer","doi":"10.1109/HICSS.2008.476","DOIUrl":"https://doi.org/10.1109/HICSS.2008.476","url":null,"abstract":"Social networking sites such as MySpace and Facebook thrive on energetic social interaction, but the factors that assure this are not well understood. There is a lack of theory that can describe and predict the successful adoption of new social computing systems. This paper introduces the social software performance model, and uses it to interpret the evolution and usage of social networking sites. Drawing from socio-technical systems theory, task technology fit, and structuration theory, this model identifies the components of social software, and describes their role in the evaluation and adoption of these systems. The results of three studies are presented, providing initial empirical evidence for the model.","PeriodicalId":328874,"journal":{"name":"Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)","volume":"187 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124740194","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Digital forensics is still an emerging field of study where the best methods for gaining subject matter expertise are still unclear. This paper presents a worked example of pairing traditional learning methods with a highly adaptive laboratory environment in a university setting. The example environment and pedagogy presented here represent a unique collaborative relationship between academia, industry and government parties. Several learning styles have been employed at the university level to provide opportunities for conventional students to excel, meanwhile training and topical exploration opportunities exist for regional industry and government parties.
{"title":"STEALing Lab Support in Digital Forensics Education","authors":"Timothy M. Vidas, David A. Branch, A. Nicoll","doi":"10.1109/HICSS.2008.410","DOIUrl":"https://doi.org/10.1109/HICSS.2008.410","url":null,"abstract":"Digital forensics is still an emerging field of study where the best methods for gaining subject matter expertise are still unclear. This paper presents a worked example of pairing traditional learning methods with a highly adaptive laboratory environment in a university setting. The example environment and pedagogy presented here represent a unique collaborative relationship between academia, industry and government parties. Several learning styles have been employed at the university level to provide opportunities for conventional students to excel, meanwhile training and topical exploration opportunities exist for regional industry and government parties.","PeriodicalId":328874,"journal":{"name":"Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129099367","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Rapid developments in digital technologies have brought to force new challenges in innovation. In this paper, we propose a taxonomic framework of innovation networks in order to identify new challenges. Innovation networks form socio-technical systems that exist in a distributed cognitive space. The generative processes in these innovation networks involve both cognitive and social translations. At the same time, the rapid developments of digital technologies have reduced communication costs and allow integration of previously unconnected activities and artifacts due to digital convergence. These two forces of digitization - reduction in communication cost and digital convergence - stretch the innovation networks in two dimensions. On one hand, we see an increasing distribution of control and coordination among actors participating in innovation networks. On the other hand, we also see an increasing heterogeneity in knowledge resources that are mobilized during an innovation. These two dimensions allow us to conceptualize four types of innovation networks that result from pervasive use of digital technologies: singular innovation, open source innovation, internal markets of innovation, and doubly distributed innovation networks. We discuss the implications of our conceptual framework for the evolution of information infrastructures, future innovation research based on network analyses, and the new interlacing of ontology and epistemology of innovations.
{"title":"Distributed Innovation in Classes of Networks","authors":"Youngjin Yoo, K. Lyytinen, R. Boland","doi":"10.1109/HICSS.2008.125","DOIUrl":"https://doi.org/10.1109/HICSS.2008.125","url":null,"abstract":"Rapid developments in digital technologies have brought to force new challenges in innovation. In this paper, we propose a taxonomic framework of innovation networks in order to identify new challenges. Innovation networks form socio-technical systems that exist in a distributed cognitive space. The generative processes in these innovation networks involve both cognitive and social translations. At the same time, the rapid developments of digital technologies have reduced communication costs and allow integration of previously unconnected activities and artifacts due to digital convergence. These two forces of digitization - reduction in communication cost and digital convergence - stretch the innovation networks in two dimensions. On one hand, we see an increasing distribution of control and coordination among actors participating in innovation networks. On the other hand, we also see an increasing heterogeneity in knowledge resources that are mobilized during an innovation. These two dimensions allow us to conceptualize four types of innovation networks that result from pervasive use of digital technologies: singular innovation, open source innovation, internal markets of innovation, and doubly distributed innovation networks. We discuss the implications of our conceptual framework for the evolution of information infrastructures, future innovation research based on network analyses, and the new interlacing of ontology and epistemology of innovations.","PeriodicalId":328874,"journal":{"name":"Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131029177","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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