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Theoretical foundations underpinning supply chain management and supply chain level sustainable performance 支撑供应链管理和供应链层面可持续绩效的理论基础
Pub Date : 2017-07-03 DOI: 10.1080/15980634.2017.1351155
Joonhyeong Joseph Kim
Abstract This paper addresses the paucity of theoretical foundations underpinning supply chain management and supply chain level sustainable performance. Building upon the literature on the development of definitions of SCM and classification of definitions, common elements in the definitions were identified: customer care, interrelationship across the chain, integration and process. A wide range of activities in SCM and the theoretical basis underpinning SCM produced an insight into understanding firms’ attitude towards SCM. Factors influencing sustainable performance across the supply chain are theoretically reviewed. The implication for future research on SCM is further provided.
摘要本文解决了支撑供应链管理和供应链层面可持续绩效的理论基础的缺乏。基于对SCM定义的发展和定义分类的文献,定义中的共同元素被确定:客户关怀、跨链的相互关系、集成和过程。供应链管理中广泛的活动和支撑供应链管理的理论基础产生了理解企业对供应链管理态度的洞察力。从理论上回顾了影响整个供应链可持续绩效的因素。最后,对供应链管理的未来研究进行了展望。
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引用次数: 5
A measurement scale for food festival visitor experience 美食节游客体验的测量量表
Pub Date : 2017-07-03 DOI: 10.1080/15980634.2017.1349069
D. Ding, Hoffer Lee
Abstract The arrival of the experience economy has diversified patterns of consumption, especially in tourism. Tourists travel more to seek the pleasure of new feelings, confirmation of their personality and realization of their self-worth. Food is one of the most basic elements of tourism consumption, and plays a pivotal role in tourism activities. Food festivals have in turn become a popular place for tourists to gather, and an area of growing interest among tourism scholars. Despite the growing body of literature dealing with food festivals however, there is limited information available on the measurement of food festival visitor experience. This paper attempts to fill this gap by developing a multiple-item scale to measure food festival visitor experiences. A questionnaire was designed to survey visitors attending the 14th Macau Food Festival. Following the construction procedure suggested by Robert F. DeVellis, an experiential scale was finalized with 20 embedded items in five dimensions: entertainment, food culture, nostalgia, stress relief and healthy diet education. The scale was tested for its internal consistency and validity. The findings provide tourism practitioners with a better understanding of the experiential features of food festivals, and assist them with more effective market segmentation and experiential product development.
体验经济的到来带来了消费模式的多元化,尤其是在旅游领域。旅游者更多的是为了寻求新的感受的愉悦、对个性的肯定和自我价值的实现。食品是旅游消费中最基本的要素之一,在旅游活动中起着举足轻重的作用。美食节反过来又成为游客聚集的热门场所,也是旅游学者越来越感兴趣的领域。尽管关于美食节的文献越来越多,但关于美食节游客体验的测量信息有限。本文试图通过开发一个多项目量表来衡量美食节游客体验来填补这一空白。本研究设计问卷,对参加第十四届澳门美食节的游客进行调查。根据Robert F. DeVellis建议的构建程序,最终确定了一个体验量表,包含娱乐、饮食文化、怀旧、压力缓解和健康饮食教育五个维度的20个嵌入项目。对量表进行了内部一致性和效度检验。研究结果可以帮助旅游从业者更好地了解美食节的体验特征,帮助他们更有效地进行市场细分和体验产品开发。
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引用次数: 14
Segmenting wine tourists in Niagara, Ontario using motivation and involvement 利用动机和参与对安大略省尼亚加拉的葡萄酒游客进行细分
Pub Date : 2017-07-03 DOI: 10.1080/15980634.2017.1351083
H. Chris Choi, Shuyue Huang, Joan Flaherty, Anahita Khazaei
Abstract Wine tourism is a growing industry in select rural regions within Canada, particularly in the Niagara region of Southern Ontario. This study aims to sharpen that development by providing a detailed profile of the psychographic traits of wine tourists visiting the Niagara region. Specifically, our study examines the motivations, wine purchasing involvement and wine purchasing behaviour of the region’s winery tourists to identify distinct market segments. The study results indicate that the wine visitor market in Ontario can be segmented into three distinct groups: Wine Enthusiast, Wine Interested person and the Wine Novice. This study also shows that the multi-criterion segmentation approach is a viable way to determine distinctive wine market segments, and to provide a solid, evidenced-based foundation for effective marketing strategies and sales practices.
葡萄酒旅游是一个不断发展的行业在选定的农村地区在加拿大,特别是在南安大略省的尼亚加拉地区。本研究旨在通过提供参观尼亚加拉地区的葡萄酒游客的心理特征的详细资料来提高这一发展。具体而言,我们的研究考察了该地区酒庄游客的动机、葡萄酒购买参与和葡萄酒购买行为,以确定不同的细分市场。研究结果表明,安大略省的葡萄酒游客市场可以划分为三个不同的群体:葡萄酒爱好者、葡萄酒爱好者和葡萄酒新手。本研究还表明,多标准细分方法是确定独特的葡萄酒市场细分的可行方法,并为有效的营销策略和销售实践提供坚实的、基于证据的基础。
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引用次数: 3
Local consumers’ perceptions and preferences for Asian ethnic foods 本地消费者对亚洲民族食品的认知和偏好
Pub Date : 2017-07-03 DOI: 10.1080/15980634.2017.1349628
Kyehong Min, SeungHoon Han
Abstract This study compared the perceptions and preferences of Australian consumers for six types of Asian food, to provide information for the positioning and marketing of ethnic food. The data were collected from 403 customers of 27 ethnic restaurants in Brisbane, Australia. The results are summarized in three aspects: first, the behavioural side of choice shows that the most popular restaurant type was Chinese, the participants had Asian food once or twice a week, and they obtain information about possible choices mainly from word-of-mouth sources; second, Asian food is perceived as flavoursome, tasty, nicely textured and vegetable-based. Respondents perceived pairs of countries as offering similar food: Korea–Japan, Vietnam–China and India–Thailand. Finally, their preference for the six types of Asian food is ranked in descending order as follows: Chinese, Japanese, Thai, Korean, Indian and Vietnamese. The results of the study provide insights for developing marketing strategies for the food and related industries.
本研究比较了澳大利亚消费者对六种亚洲食品的认知和偏好,为民族食品的定位和营销提供信息。这些数据是从澳大利亚布里斯班27家民族餐厅的403名顾客中收集的。结果总结为三个方面:第一,选择行为方面显示,最受欢迎的餐厅类型是中国,参与者每周吃一到两次亚洲食物,他们主要通过口口相传获得可能选择的信息;第二,亚洲食物被认为味道鲜美,质地细腻,以蔬菜为主。受访者认为,韩国、日本、越南、中国和印度、泰国等国家提供的食物相似。最后,他们对六种亚洲食物的偏好按降序排列:中国、日本、泰国、韩国、印度和越南。研究结果为食品及相关行业的市场营销策略提供了参考。
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引用次数: 12
Educational technology in hospitality management programmes: experience and expectation 酒店管理课程中的教育技术:经验与期望
Pub Date : 2017-05-12 DOI: 10.1080/15980634.2017.1327508
Patrick C. Lee, Sunny Sun, Andy Lee, R. Law
Abstract Higher education has emphasized the importance of educational technology in student learning and teaching. However, its successful implementation is determined by the user side – the students. This study examines the perception of students on the current educational technology being implemented in a hospitality management programme, their learning experience with this technology, and their projection of the latest technology adopted in the classroom setting. Data from a survey of hospitality management undergraduate students are collected and analysed, and the results indicate that hospitality management students have positive views on their learning experiences with the current educational technology adopted in the programme and they expect the latest technology in the classroom in the future.
高等教育越来越强调教育技术在学生学习和教学中的重要性。然而,它的成功实施是由用户端——学生来决定的。本研究考察了学生对酒店管理课程中目前实施的教育技术的看法,他们对这种技术的学习经验,以及他们对课堂环境中采用的最新技术的预测。对酒店管理本科生的调查数据进行了收集和分析,结果表明,酒店管理专业的学生对他们在课程中采用的当前教育技术的学习经验持积极态度,他们期望未来在课堂上使用最新的技术。
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引用次数: 2
The effects of leader–member exchange on generation Y employees’ organizational behaviours in China 领导-成员交换对中国Y世代员工组织行为的影响
Pub Date : 2017-04-03 DOI: 10.1080/15980634.2017.1318591
Miran Kim
Abstract This study explores the impact of leader–member exchange (LMX) on Chinese Gen Y employee’s organizational behaviours (i.e. employee empowerment, voice, job satisfaction and commitment to customer service). Gen Y hotel employees in China were selected to examine the proposed LMX model, and structural equation modelling was used to analyse the data. Results indicate that LMX and employee empowerment were positively related to employee voice; employee voice was positively related to employee job satisfaction; there was a significant relationship between employee job satisfaction and employee commitment to customer service. Implications for researchers and managers are discussed.
摘要本研究探讨了领导-成员交换(LMX)对中国Y世代员工组织行为(即员工授权、发声、工作满意度和客户服务承诺)的影响。我们选择了中国的Y世代酒店员工来检验所提出的LMX模型,并使用结构方程模型来分析数据。结果表明:LMX和员工授权与员工建言呈显著正相关;员工声音与员工工作满意度呈正相关;员工工作满意度与员工客户服务承诺之间存在显著的相关关系。讨论了对研究人员和管理人员的启示。
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引用次数: 6
Residents’ identity and tourism development: the Jamaican perspective 居民身份认同与旅游发展:牙买加视角
Pub Date : 2017-04-03 DOI: 10.1080/15980634.2017.1313472
G. Sinclair-Maragh, D. Gursoy
Abstract This study explores residents’ identity as a possible predictor of their perceptions of the impacts of tourism as well as their support for its development in Jamaica. The study uses three measures of residents’ identity, namely: gender identity in terms of masculine and feminine traits, cultural identity in terms of norms, values and practices and occupational identity as it pertains to occupations that are related and unrelated to tourism. The study also investigates the possible relationship between tourism impacts and residents’ support for tourism development. Identity theory is used as the theoretical framework for the research as it provides plausible explanations pertaining to the influence of an individual’s identity on their attitude and behaviour. Multiple regression analyses examine the relationships among the variables. Results indicate that perceptions of the positive and negative impacts as well as feminine and occupational identities predict residents’ support. Cultural identity predicts the positive impacts of tourism development and occupational identity predicts both the positive and negative impacts. The main theoretical contribution of the study emerges from the examination of three dimensions of resident identity as possible explanatory variables for tourism development in an island destination that is highly dependent on the tourism economy.
摘要:本研究探讨了居民身份作为他们对旅游业影响的看法以及他们对牙买加旅游业发展的支持的可能预测因素。本研究采用了三种衡量居民身份的方法,即:性别认同,即男性和女性特征;文化认同,即规范、价值观和实践;职业认同,即与旅游相关和不相关的职业。本研究亦探讨旅游影响与居民对旅游发展的支持之间可能的关系。认同理论被用作研究的理论框架,因为它提供了有关个人身份对其态度和行为的影响的合理解释。多元回归分析检验了变量之间的关系。结果显示,正面与负面影响感知、女性认同与职业认同预测居民的支持度。文化认同预测旅游发展的积极影响,职业认同预测旅游发展的积极影响和消极影响。该研究的主要理论贡献来自对居民身份的三个维度的检查,作为高度依赖旅游经济的岛屿目的地旅游发展的可能解释变量。
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引用次数: 13
An investigation of Generation Y travellers’ beliefs and attitudes towards green hotel practices: a view from active and passive green Generation Y travellers Y一代旅行者对绿色酒店实践的信念和态度调查:来自主动和被动绿色Y一代旅行者的观点
Pub Date : 2017-04-03 DOI: 10.1080/15980634.2017.1318590
Chang Huh, H. Chang
Abstract Generation Y, also known as Millennial, have a reputation for being more environmentally conscious than the Baby Boomers and Generation Xers who preceded them. However, the literature on hospitality and tourism has not discussed Generation Y’s changing beliefs and attitudes towards sustainability and encompassing their points of view about lodging green operations, even though millennial travellers will be a dominant customer segment in the hotel industry for the next 20 years. This study identified heterogeneous groups among members of Generation Yers who hold similar beliefs and attitudes towards the environment and examined the green hotel practices they seek when travelling. A questionnaire survey was developed and administered in New York, Florida and Michigan. Using 318 samples, this study categorized millennial green travellers as active or passive, based on their beliefs and attitudes towards green initiatives. The results indicated that to Generation Y travellers in general, green hotels should have recycling and disposal programmes. t-Test results also exhibit significant differences in the green hotel practice factors expected by active and passive green millennial travellers. To active green travellers, green certification and visible green advertisement are important factors when they stay in a green hotel. The implications of the study are discussed.
Y一代,也被称为千禧一代,比婴儿潮一代和之前的x一代更有环保意识。然而,关于酒店和旅游业的文献并没有讨论Y一代对可持续性的不断变化的信念和态度,也没有讨论他们对住宿绿色运营的看法,尽管千禧一代旅客将在未来20年成为酒店业的主要客户群。本研究确定了千禧一代成员中的异质群体,他们对环境持有相似的信念和态度,并研究了他们在旅行时寻求的绿色酒店实践。在纽约、佛罗里达和密歇根进行了问卷调查。本研究使用318个样本,根据千禧一代对绿色倡议的信念和态度,将他们分为主动和被动两类。结果表明,对于一般的Y一代旅行者,绿色酒店应该有回收和处理计划。t检验结果还显示,主动和被动绿色千禧一代旅行者所期望的绿色酒店实践因素存在显著差异。对于积极的绿色旅行者来说,绿色认证和可见的绿色广告是他们入住绿色酒店的重要因素。讨论了本研究的意义。
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引用次数: 20
Understanding the relationships among internal marketing practices, job satisfaction, service quality and customer satisfaction: an empirical investigation of Saudi Arabia’s service employees 了解内部营销实践、工作满意度、服务质量和客户满意度之间的关系:对沙特阿拉伯服务员工的实证调查
Pub Date : 2017-03-30 DOI: 10.1080/15980634.2017.1294343
M. S. Sohail, Jichul Jang
Abstract The objective of this study is to develop and validate a conceptual model that integrates the relationships among internal marketing (IM) practices, employee satisfaction, service quality, and customer satisfaction in the context of Saudi Arabia. Data were collected from managers of 156 service firms and 318 service employees. The results indicate that employees’ perceptions of IM practices (i.e. supportive leadership, information and communication, and adequate award) were positively related to employee satisfaction. Surprisingly, training and development, which is one of the dimensions of IM practices, was not a significant factor for employee satisfaction. Employee satisfaction was positively related to service quality, which may lead to customer satisfaction, supporting the mediating role of service quality on the relationship between employee satisfaction and customer satisfaction.
摘要本研究的目的是开发和验证一个概念模型,该模型整合了内部营销(IM)实践、员工满意度、服务质量和客户满意度之间的关系。数据收集自156家服务公司的管理人员和318名服务员工。结果表明,员工对即时通讯实践的看法(即支持性领导、信息和沟通、适当的奖励)与员工满意度呈正相关。令人惊讶的是,培训和发展,这是IM实践的一个维度,并不是员工满意度的重要因素。员工满意度与服务质量正相关,服务质量可能导致顾客满意度,支持服务质量在员工满意度与顾客满意度之间的中介作用。
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引用次数: 32
Tourism in Hoi An, Vietnam: impacts, perceived benefits, community attachment and support for tourism development 越南会安的旅游业:影响、感知利益、社区依恋和对旅游业发展的支持
Pub Date : 2017-03-27 DOI: 10.1080/15980634.2017.1294344
R. Adongo, Jaeyeon Choe, Hagchin Han
Abstract Tourism has impacts and these impacts affect people. This study aimed to identify how residents in Hoi An, Vietnam (a world heritage site), perceive the impacts and benefits obtained from tourism and the relationship between community attachment and support for tourism. The study employed a survey of local residents in Hoi An. The results indicate that residents largely see the impacts of tourism as positive economically and socioculturally but not environmentally. Also residents who have a stronger attachment to their community had a positive inclination towards tourism and its development. Having a better understanding of residents’ perceptions about tourism impacts, benefits, community attachment and support for tourism could assist tourism planners not only in Hoi An but also in other heritage sites. Positive economic and sociocultural impact should be emphasized to local residents. It is found that greater attention should be given to negative sociocultural and environmental impacts in order to improve the quality of tourism in a sustainable way.
旅游业有影响,这些影响影响到人。本研究旨在了解越南会安(世界遗产地)的居民如何看待旅游业的影响和收益,以及社区依恋与旅游业支持之间的关系。这项研究对会安当地居民进行了调查。结果表明,居民大多认为旅游业对经济和社会文化的影响是积极的,而不是对环境的影响。此外,对社区有更强依恋的居民对旅游业及其发展有积极的倾向。更好地了解居民对旅游影响、利益、社区依恋和对旅游的支持的看法,不仅可以帮助会安的旅游规划者,也可以帮助其他遗产地的旅游规划者。应向当地居民强调积极的经济和社会文化影响。研究发现,为了以可持续的方式提高旅游质量,应更多地关注负面的社会文化和环境影响。
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引用次数: 57
期刊
International Journal of Tourism Sciences
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