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Residents’ responses to tourism as an indicator of destination development 居民对旅游的反应作为目的地发展的一个指标
Pub Date : 2019-10-02 DOI: 10.1080/15980634.2019.1706023
(Joe) Yong Zhou, Yulin Huang
ABSTRACT With the aim of designating a destination’s stage of development by examining local residents’ responses to tourism, this study links local response theories and the Tourism Area Life Cycle (TALC) model, providing an easy-to-operate approach to evaluate a destination’s stage of development. By examining the local responses from two destinations in China with similar attractions and connecting their response features with the TALC model, the authors designate the two destinations studied as at consolidation and development stages, respectively. The study contributes to a deeper understanding of the features of destination development at various stages and highlights the importance of local responses as a key indicator that should be addressed in destination planning and management.
本研究旨在通过考察当地居民对旅游的反应来确定目的地的发展阶段,将当地反应理论与旅游区生命周期(TALC)模型联系起来,提供一种易于操作的方法来评估目的地的发展阶段。通过研究中国两个具有相似吸引力的旅游目的地的本地响应,并将其响应特征与TALC模型联系起来,作者将研究的两个旅游目的地分别指定为巩固和发展阶段。该研究有助于更深入地了解目的地发展的各个阶段的特点,并强调了当地反应作为目的地规划和管理中应解决的关键指标的重要性。
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引用次数: 3
A qualitative exploration of incheon international airport (ICN) service quality from the passengers’ perspective in a web-based environment 基于网络环境下乘客视角下仁川国际机场服务质量的质性探索
Pub Date : 2019-10-02 DOI: 10.1080/15980634.2019.1708582
P. Molaei, W. Hunter
ABSTRACT The quality of services offered to customers in airports is important in today’s competitive culture. Passengers are more sophisticated these days and airport managers need to be better equipped to understand and meet their demands. The aim of this paper is to identify attributes associated with Incheon International Airport (ICN) as found in passengers’ online comments. Another aim is to explore how these comments relate to Seoul, as a smart city destination. Passenger comments were sampled using Google Reviews and a content analysis was implemented to build a conceptual model of the airport and destination attributes. Results show that some attributes are unique to Incheon Airport. Also, some same attributes refer to Seoul as a smart city, a title given to Seoul by Forbes along with other major cities in the world in 2017 and 2018.
在当今竞争激烈的文化中,机场为顾客提供的服务质量非常重要。如今,乘客变得更加老练,机场管理人员需要更好地了解和满足他们的需求。本文的目的是识别乘客在线评论中与仁川国际机场(ICN)相关的属性。另一个目的是探讨这些评论与首尔作为一个智慧城市目的地的关系。使用Google Reviews对乘客评论进行抽样,并实施内容分析,以建立机场和目的地属性的概念模型。结果显示,仁川机场的一些属性是独一无二的。另外,在2017年和2018年福布斯评选的世界主要城市中,首尔也被称为“智慧城市”。
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引用次数: 1
The relationship among food perceived value, memorable tourism experiences and behaviour intention: the case of the Macao food festival 食物感知价值、难忘旅游体验与行为意向的关系——以澳门美食节为例
Pub Date : 2019-10-02 DOI: 10.1080/15980634.2019.1706028
Ya-fen Huang, Yang Zhang, H. Quan
ABSTRACT Limited research has empirically investigated the antecedents and consequences of memorable tourism experiences (MTE). This study helps fill this gap by developing a causal relationship model among perceived value (PV), MTE and behaviour intention (BI). A total of 374 tourists completed the questionnaire. Using structural equation modelling (SEM) technique, the results indicate that PV influences BI via the mediating effect of MTE. The ‘PV-MTE-BI’ model is supported with 74% of MTE and 31% of BI explained. This study thus concludes that to attract more tourists to the food festival, the catering industry should produce tasteful, healthy, reasonably priced, diverse and pleasing food to form positive MTE, and then attract repeat customers.
有限的研究对难忘旅游体验(MTE)的前因和后果进行了实证调查。本研究通过建立感知价值(PV)、MTE和行为意向(BI)之间的因果关系模型来填补这一空白。共有374名游客完成了问卷调查。利用结构方程建模(SEM)技术,结果表明PV通过MTE的中介作用影响BI。“PV-MTE-BI”模型得到74%的MTE和31%的BI的支持。因此,本研究认为,餐饮业要想吸引更多的游客参加美食节,必须生产出美味、健康、价格合理、多样、令人愉悦的食物,形成积极的MTE,从而吸引回头客。
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引用次数: 25
At the edge of the mainstream: social role changes of minority women at a Chinese rural tourism destination 在主流的边缘:中国乡村旅游地少数民族妇女的社会角色变迁
Pub Date : 2019-10-02 DOI: 10.1080/15980634.2019.1708584
Jing-jing Dai, S. Sarkar
ABSTRACT Women are the key stakeholder in rural tourism development. This study investigates Chinese Muslim women’s (Hui women) social role changes in rural tourism development in Ningxia Hui Autonomous Region with gender analysis tools. A semi-structured in-depth interview is conducted among the local Hui women who are currently running the Happy farmhouse (Nongjiale). According to Longwe’s empowerment framework, the findings reveal Hui women have obtained economic independence, improved self-confidence and developed a new type of family relationship but also exposed problems like unequal division of social and family labor, weak gender consciousness and the sense of self-development. The study also demonstrates how this group of minority Chinese women gained empowerment, experience, and self-transformation through the involvement of the tourism industry. This study also provides evidence that these women's having access to more equal opportunities leads to family harmony, social stability, and tourism development.
女性是乡村旅游发展的关键利益相关者。本研究运用性别分析工具,对宁夏回族自治区乡村旅游发展中中国穆斯林妇女(回族妇女)的社会角色变化进行了研究。本文对目前经营农家乐的当地回族妇女进行了半结构化的深度访谈。根据龙威的赋权框架,研究发现回族妇女在经济独立、自信心增强、新型家庭关系发展的同时,也暴露出社会与家庭劳动分工不平等、性别意识淡弱、自我发展意识等问题。该研究还展示了这群中国少数民族妇女如何通过旅游业的参与获得赋权、经验和自我转变。本研究也提供证据证明,这些女性获得更平等的机会,可以促进家庭和谐、社会稳定和旅游业的发展。
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引用次数: 2
Cooperation in health and wellness tourism connectivity between Thailand and Malaysia 泰国与马来西亚健康养生旅游互联互通合作
Pub Date : 2019-10-02 DOI: 10.1080/15980634.2019.1706027
Chiranuch Sopha, Chompunuch Jittithavorn, Timothy J. Lee
ABSTRACT Thailand and Malaysia are in a Southeast Asia Region that builds cooperative tourism promotion under the ASEAN Tourism Connectivity framework. The two countries must utilize their unique identities to build differentiation in their sales and promotion schemes but keep their coherence and co-promotion. While Thailand has paid attention to Thai herbs for physical and mind therapy, Malaysia has put its emphasis on the spa industry. Moreover, the two have introduced integration between Phuket and Langkawi to provide effective health and wellness connectivity destinations. Such cooperation will help to boost tourism connectivity within Southeast Asian countries. This paper aims to reach a clear understanding of how each country uses health and wellness tourism to attract tourists both domestically and internationally so that such cooperation and connectivity will help to promote the industry. The study identified health and wellness tourism connectivity between Thailand and Malaysia. http://travel.earth/wellness-tourism-southeast-asia
泰国和马来西亚是在东盟旅游互联互通框架下建立合作旅游促进的东南亚地区国家。两国必须利用各自的独特身份,在销售和促销计划中建立差异化,但保持连贯性和共同促销。泰国注重用泰国草药进行身体和精神治疗,而马来西亚则把重点放在水疗产业上。此外,两家公司还在普吉岛和兰卡威之间引入了整合,以提供有效的健康和保健连接目的地。这将有助于促进东南亚国家之间的旅游互联互通。本文旨在清楚地了解每个国家如何利用健康和健康旅游来吸引国内外游客,以便这种合作和连通性有助于促进该行业的发展。该研究确定了泰国和马来西亚之间的健康和保健旅游联系。http://travel.earth/wellness-tourism-southeast-asia
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引用次数: 16
Domestic free independent tourists’ satisfaction and willingness to pay a premium, and intention to revisit: Deluxe hotels in Busan 国内自由行游客对釜山豪华酒店的满意度、支付溢价的意愿和再游意愿
Pub Date : 2019-10-02 DOI: 10.1080/15980634.2019.1706029
Min-Ki Chun, W. Yhang, Bo-Kyeong Kim
ABSTRACT This study aims to propose a new marketing strategy for the new trend of hotel industry becoming more competitive due to the emergence of various accommodation facilities along with the Consumption Propensity(CP) of Free Independent Travler(FIT). For this purpose, the survey was conducted through the Internet and classified the CP into 5 types by using the cluster analysis based on the survey respondents of 332 FIT who have experience of using Deluxe hotels in Busan. As a result, there was a significant difference in satisfaction, the willingness to pay premium and intention to revisit depending on CP. To be specific, others conscious/conspicuous CP showed the highest satisfaction, the willingness to pay premium and intention to revisit, while impulsive CP showed the lowest satisfaction, the willingness to pay premium and intention to revisit for Deluxe hotels. Therefore, the results of this study are expected to make a positive contribution, providing useful information to create strategies to intrigue more domestic FIT and develop better products and service for Deluxe hotel.
摘要本研究旨在针对自由行旅行者(FIT)的消费倾向(CP)和各种住宿设施的出现,使酒店业竞争日益激烈的新趋势,提出一种新的营销策略。为此,通过网络进行了调查,并以在釜山有过豪华酒店入住经验的332名FIT的调查对象为对象,通过聚类分析将CP分为5类。结果表明,不同CP的满意度、付费意愿和重游意愿存在显著差异。其中,其他有意识/明显CP的满意度、付费意愿和重游意愿最高,而冲动型CP的满意度、付费意愿和重游意愿最低。因此,本研究的研究结果有望为吸引更多的国内FIT提供有用的信息,为豪华酒店开发更好的产品和服务提供策略。
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引用次数: 6
Understanding Filipino tourists’ future time perspective and emotional experiences during delayed international flights through design triangulation 通过设计三角法了解菲律宾游客在国际航班延误期间的未来时间观和情感体验
Pub Date : 2019-10-02 DOI: 10.1080/15980634.2019.1706127
Allan B. de Guzman, Sean Eunice Z. Labrador, Francheska Anne Rodil
ABSTRACT The major intent of this qualitative study is to describe the Future Time Perspective (FTP) and emotional experiences of a select group of Filipino passengers (n=15) when encountering delayed international flights. Data need for the study was gathered through a semi structured interview and word cloud sheet Phenomenological reduction of the narratives was carried out via horizontal and vertical analyses and were validated via member checking procedure. Interestingly, an interesting conceptualization labelled as The Passengers’ Clock of Future Time Perspective consists of (a) Cycle of Planning: Moving with Time and (b) Cycle of Worrying: Moving against Time was emerged. Interestingly, the said model describes the passenger’s view of time and their emotional experiences when encountering delayed international flights. Findings of this study can benefit the airline industry in developing service strategies when it comes to handling passengers experiencing delays in their international flights.
本定性研究的主要目的是描述一组菲律宾乘客(n=15)在遇到国际航班延误时的未来时间视角(FTP)和情感体验。通过半结构化访谈和词云表收集研究所需的数据,通过水平和垂直分析对叙述进行现象学还原,并通过成员检查程序进行验证。有趣的是,出现了一个有趣的概念,称为乘客的未来时间展望时钟,由(a)规划周期:随时间移动和(b)担忧周期:随时间移动组成。有趣的是,上述模型描述了乘客在遇到国际航班延误时的时间观和情感体验。这项研究的结果可以帮助航空公司制定服务策略,以处理国际航班上遇到延误的乘客。
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引用次数: 2
Understanding U.S. travellers’ motives to choose Airbnb: a comparison of business and leisure travellers 了解美国旅行者选择Airbnb的动机:商务旅行者和休闲旅行者的比较
Pub Date : 2019-07-03 DOI: 10.1080/15980634.2019.1664006
Jichul Jang, Juwon Choi, Hyeongjin “Harry”Jeon, Juhyun Kang
ABSTRACT Airbnb has become popular. Although empirical research on the motives to use Airbnb has been conducted, the findings have been limited and mixed. Further, identifying motives for two major segments (i.e. business and leisure travellers) enables Airbnb hosts and organizers to develop effective and specific strategies for improvement and better targeting. Therefore, the purpose of this study was to investigate travellers’ motives to choose Airbnb accommodations and further examine business and leisure travellers’ perceived importance and performance with respect to their motives to select Airbnb. Study 1 conducted an interview and identified 10 motives. Study 2 performed an importance-performance analysis (IPA) of the 10 motives among business versus leisure travellers, and differences were found across the two types of travellers. The results showed that price, location, and home-like environment were the primary reasons leisure travellers chose Airbnb, while location, price, and user-friendly interface were the key motives for business travellers.
Airbnb已经变得很受欢迎。尽管已经对使用Airbnb的动机进行了实证研究,但研究结果有限且喜忧参半。此外,确定两个主要细分市场(即商务和休闲旅行者)的动机,使Airbnb的房东和组织者能够制定有效和具体的策略来改进和更好地定位。因此,本研究的目的是调查旅行者选择Airbnb住宿的动机,并进一步研究商务和休闲旅行者在选择Airbnb的动机方面的感知重要性和表现。研究1进行了一次访谈,并确定了10个动机。研究2对商务旅行者和休闲旅行者的10个动机进行了重要性绩效分析(IPA),发现两种类型的旅行者之间存在差异。结果显示,价格、位置和家一样的环境是休闲旅行者选择Airbnb的主要原因,而位置、价格和友好的界面是商务旅行者选择Airbnb的主要动机。
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引用次数: 9
Preferred visual images, environmental attitudes, and environmentally responsible behavioural intention among outdoor recreationists 户外游憩者偏好的视觉形象、环境态度与环境责任行为意向
Pub Date : 2019-07-03 DOI: 10.1080/15980634.2019.1666202
Eunkyoung Park, H. Park
ABSTRACT Even though nature plays a vital role in connecting humans with the natural environment and facilitating leisure lifestyles, little information is known about how to preserve and restore the natural resources and environment. This study developed a conceptual framework to predict outdoor recreationists’ environmentally responsible behavioural intention by combining the constructs of nature-related visual images and environmental attitudes. Results revealed that the visual images generate favourable environmental attitudes that, in turn, had a significant effect on environmentally responsible behavioural intention; this further highlights the importance of the visual images (health-related and usefulness-related nature images) and environmental attitudes (ecocentrism and environmental apathy) in leisure and tourism destination contexts. The conceptual framework offered a comprehensive approach to better understand the close relationships between outdoor recreationists and natural areas. This study suggests tourism destination managers consider the nature-related visual images as environmental and recreational concepts in facilitating travellers’ behaviours in an environmentally responsible manner.
尽管自然在连接人类与自然环境和促进休闲生活方式方面发挥着至关重要的作用,但人们对如何保护和恢复自然资源和环境知之甚少。本研究结合与自然相关的视觉形象建构与环境态度建构,建立了预测户外游憩者环境责任行为意向的概念框架。结果表明,视觉图像产生良好的环境态度,反过来,对环境负责的行为意愿有显著影响;这进一步强调了视觉图像(与健康和有用性相关的自然图像)和环境态度(生态中心主义和环境冷漠)在休闲和旅游目的地环境中的重要性。概念框架提供了一个全面的方法来更好地理解户外休闲者和自然区域之间的密切关系。本研究建议旅游目的地管理者将与自然相关的视觉图像作为环境和娱乐概念,以促进游客以对环境负责的方式进行行为。
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引用次数: 0
Tourism development and conservation, do local resident attitudes matter? 旅游业的发展和保护,当地居民的态度重要吗?
Pub Date : 2019-07-03 DOI: 10.1080/15980634.2019.1663998
Raymond Rastegar
ABSTRACT Many remote communities particularly in developing countries have been targeted for development using a tourism approach. Many of these communities are living in poverty in biodiversity-rich areas. Tourists are attracted to these communities, mainly in remote areas, because of cultural and environmental attractions. It is believed that tourism has the power to provide benefits for both community development and environmental conservation. However, local communities are made up of groups and individuals with mixed views towards the environment and tourism. Local resident attitudes can have a significant impact on the success of tourism development and environmental conservation. Therefore, to facilitate achieving sustainable tourism development for communities within and around protected areas, this paper looks at a wide range of variables which determine and shape local resident attitudes.
许多偏远社区,特别是发展中国家的偏远社区,已经成为利用旅游方法进行开发的目标。这些社区中有许多生活在生物多样性丰富地区的贫困中。游客被吸引到这些社区,主要是在偏远地区,因为文化和环境的吸引力。人们相信旅游业有能力为社区发展和环境保护带来好处。然而,当地社区是由对环境和旅游持不同观点的团体和个人组成的。当地居民的态度可以对旅游发展和环境保护的成功产生重大影响。因此,为了促进保护区内及周边社区的可持续旅游发展,本文着眼于决定和塑造当地居民态度的各种变量。
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引用次数: 15
期刊
International Journal of Tourism Sciences
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