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Characteristics of management subjects of personalized development of management personnel of educational organization 教育机构管理人员个性化发展的管理主体特征
Pub Date : 2020-04-12 DOI: 10.26425/2309-3633-2020-1-20-26
V. Tarasenko
The results of the ongoing study of the system of personalized development of administrative personnel of the educational organization have been presented. The purpose of the study was to determine the composition and functions of the subjects of management of personalized development of administrative personnel of the educational organization, acting as a necessary element of the system under study. The research has solved the following tasks: the essence of personalized development of administrative personnel of the educational organization has been clarified; the composition of constituent entities manage personal development of managerial staff of the educational institution has been determined; the functions of subjects of management personal development management personnel of the educational organization have been revealed. The essence of personalized management personnel development educational organizations as a process of realization of set organizational and economic measures irreversible, directed and natural qualitative change of an object state development - updating of its competencies, necessary for effective implementation of social roles and functions of the administrative personnel of the educational organization in accordance with personalized requirements and needs of key stakeholders in this process, has been substantiated. The main structure of subjects of management of personalized development of administrative personnel of an educational organization has been presented, which includes: personnel of an educational organization as an object of development and subject of self-development, educational organizations with the need for development of administrative personnel, regional and municipal methodological services, organizations of higher and additional professional education. In conclusion, a meaningful characteristic of the functions of the subjects of management personalized development of management personnel of the educational organization has been provided. In the process of solving the problems of the study, the following methods were used: structural and functional analysis of the domestic education system; analysis of the legal and organizational and methodological support of the activities of the subjects of development of administrative personnel of educational organizations; monitoring of participants in educational relations.
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引用次数: 1
Ways to improve the forms and methods of increasing the competitiveness of leasing companies in Russia 如何改进提高俄罗斯租赁公司竞争力的形式和方法
Pub Date : 2020-04-12 DOI: 10.26425/2309-3633-2020-1-27-34
A. A. Tilov
T he relevance of the study is determined by the need for a theoretical justification and development of proposals to improve the forms and methods of increasing the competitiveness of leasing companies in the current environment. In this regard, the problems in the Russian leasing services market and the causes of their occurrence have been analyzed in the article, the main trends of its development have been defined. The main areas of increasing the competitiveness of leasing companies in Russia have been designated and specific ways of development of these areas are proposed. The proposals to improve the functional management structure of leasing companies, to optimize the way they finance their activities, to improve price policy, have been considered in detail and developed in the article. Opportunities for implementation and development of risk management, expansion of the range of leasing services have been reviewed. Issues related to the state support of the leasing industry have been highlighted and considered by a separate aspect. Some of the risks of leasing companies associated with the activities of the leasing recipient organization especially have been highlighted. These include the risks of non-payment or late payment of lease payments, non-return of the leasing item, the risk of insolvency of the leasing recipient. And in this regard, ways of reducing these risks by conducting a comprehensive analysis of the leasing capacity in terms of the implementation of the planned project using all possible methods and tools of financial analysis have been determined. The methodological basis for this paper were modern scientific methods of research, including: the method of system analysis, methods of analogies, comparative analysis, expert methods, rating analysis, structural-functional and regula-tory approaches. The results study were forms and the of leasing companies and improve their efficiency.
这项研究的相关性取决于需要从理论上论证和制定建议,以改进在当前环境下提高租赁公司竞争力的形式和方法。对此,本文分析了俄罗斯租赁服务市场存在的问题及其产生的原因,明确了俄罗斯租赁服务市场发展的主要趋势。指出了提高俄罗斯租赁公司竞争力的主要领域,并提出了这些领域的具体发展途径。本文对完善租赁公司职能管理结构、优化租赁公司融资方式、完善租赁公司价格政策等方面的建议进行了详细的思考和发展。审查了实施和发展风险管理、扩大租赁服务范围的机会。与国家对租赁业的支持有关的问题已被突出和单独考虑。特别强调了与租赁接收组织的活动有关的租赁公司的一些风险。这些风险包括不支付或延迟支付租赁款项的风险,不返还租赁物品的风险,租赁接收方破产的风险。在这方面,通过使用所有可能的财务分析方法和工具,对计划项目实施的租赁能力进行全面分析,从而降低这些风险的方法已经确定。本文的方法论基础是现代科学的研究方法,包括:系统分析法、类比分析法、比较分析法、专家法、评级分析法、结构-功能法和规则法。研究结果为租赁公司的形成和发展提供了理论依据,提高了租赁公司的效率。
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引用次数: 1
Doctrine of the revival of Russia as a political basis of development of the institute of presidency in democratic transit: new moments 俄罗斯复兴主义作为民主过渡时期总统学院发展的政治基础:新时刻
Pub Date : 2020-04-12 DOI: 10.26425/2309-3633-2020-1-150-158
V. Tyan
T problem of developing the institute of presidency in the context of Russia’s revival has been considered in the article. The establishment of the presidency institute in 1991 marked the country’s transition to a democratic path of development. In the first decade, this task was carried out. In the content of Russia’s political reforms since the 2000s, it is possible to emphasize the solution of the problems of strengthening and developing the institutе of presidency. The doctrine of the revival of Russia became the political basis for the development of the institution of the presidency. The second President of Russia, V. V. Putin became an indicator of this process. His commitment to the origins of Russian statehood helped create a goal-oriented team of strategic management. V. V. Putin`s election as President of the Russian Federation for the fourth term was an expression of national trust. The presidency institute plays an important role in consolidating society. But the legitimacy of the President of the Russian Federation V. V. Putin was held in the context of the revival of Russia. The current President has contributed to the development of the presidency institute. In the system of state power, after adopting a series of measures, the institute of presidency was strengthened. Difficulties in the implementation of programs for the revival of Russia caused the use of neo-corporate and non-traditionalist management methods. In connection with the verticalization of power and the postponement of solving communication problems, the stability of the “Institute of the President – Government Authorities and Management – Network Society” system is weakened, reinforcing the deformation risks. It becomes necessary for the government to work closely with civil society in solving urgent domestic policy issues. The doctrine of the revival of Russia as a priority and the political basis for the development of the institute of presidency in the context of democratic legitimation retains a mobilization role in society.
本文对俄罗斯复兴背景下总统制的发展问题进行了探讨。1991年总统研究所的成立标志着该国向民主发展道路的过渡。在第一个十年,这个任务完成了。在2000年代以来俄罗斯政治改革的内容中,有可能强调解决加强和发展总统制度的问题。复兴俄国的学说成为总统制度发展的政治基础。俄罗斯第二任总统普京(V. V. Putin)成为这一进程的标志。他对俄罗斯国家起源的研究帮助建立了一个目标导向的战略管理团队。普京(V. V. Putin)第四次当选俄罗斯联邦总统,是国民信任的体现。总统学院在巩固社会方面发挥着重要作用。但俄罗斯联邦总统普京的合法性是在俄罗斯复兴的背景下进行的。现任校长为院长学院的发展做出了贡献。在国家权力体系中,通过一系列措施,总统制得到了加强。在实施俄罗斯复兴计划方面的困难导致了新公司和非传统管理方法的使用。由于权力的垂直化和沟通问题解决的延迟,“总统学院-政府机构与管理-网络社会”体系的稳定性被削弱,强化了变形风险。政府有必要与民间社会密切合作,解决紧迫的国内政策问题。在民主合法化的背景下,俄罗斯复兴的学说作为优先事项和总统制度发展的政治基础在社会中保持着动员作用。
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引用次数: 1
ОЦЕНКА ПРАКТИКИ ПРИМЕНЕНИЯ МЕТОДОВ ГОСУДАРСТВЕННОГО РЕГУЛИРОВАНИЯ ЦЕН: ОПЫТ ИНДИИ 评估国家价格管理方法的实践:印度的经验
Pub Date : 2020-04-11 DOI: 10.26425/2309-3633-2020-1-11-19
Е. А. Сантович
In order to generalize foreign experience in the field of state price policy, the practical experience of the Republic of India on the use of state price regulation tools has been considered. A review of the legislation has been conducted, the mechanism has been revealed, and the pros and cons of certain state price control measures have been highlighted, in particular the use of a list of vital goods, the establishment of a mandatory maximum market price for all packaged goods, and the protection of the competitive environment of the national market. The results of the state policy of price regulation, as well as the dynamics of key indicators of the Indian economy over the past five years have been analysed. Further prospects and directions of development of the economy of the Republic of India have been outlined. The scientific research methodology has been based on a systems approach. Depending on the nature of the problems being developed, the methods of causal analysis, economic-statistical, monographic, abstract-logical and comparative have been applied. The regulatory legal acts of the Republic of India, statistics, electronic resources, as well as operational primary information of the ministries and departments of the Central Government of India make up the information base of the study. It has been concluded, that the state-built model of price regulation provides protection not only to consumers, ensuring the availability of necessary goods, but also to producers, ensuring redistribution of profit in their favor. The problems of the functioning of individual instruments of the state pricing policy have been indicated, however, based on statistical data, a generalized conclusion has been made, that they are not critical and do not undermine the country’s economy or the free functioning of the market. The prospects for the use of certain elements of the state price policy of India in the Russian economy have been evaluated.
为了总结国外在国家价格政策领域的经验,本文考虑了印度共和国在使用国家价格调节工具方面的实践经验。对立法进行了审查,揭示了机制,并突出了某些国家价格管制措施的利弊,特别是使用重要商品清单,对所有包装商品建立强制性最高市场价格,以及保护全国市场竞争环境。本文分析了过去五年来国家价格调控政策的结果,以及印度经济关键指标的动态。概述了印度共和国经济发展的进一步前景和方向。科学研究的方法论是以系统方法为基础的。根据正在发展的问题的性质,采用了因果分析、经济统计、专题、抽象逻辑和比较的方法。印度共和国的规范性法律行为、统计数据、电子资源以及印度中央政府各部门的业务基本信息构成了本研究的信息库。结论是,国家建立的价格管制模式不仅为消费者提供保护,确保必要商品的供应,而且也为生产者提供保护,确保利润向有利于他们的方向重新分配。已经指出了国家定价政策的个别工具的运作问题,然而,根据统计数据,得出了一个普遍的结论,即它们并不重要,也不会破坏国家的经济或市场的自由运作。对在俄罗斯经济中使用印度国家价格政策的某些要素的前景进行了评价。
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引用次数: 0
Swiss Сonfedеration experience on reception of migrants 瑞士Сonfedеration接收移民的经验
Pub Date : 2020-01-27 DOI: 10.26425/2309-3633-2019-4-123-130
N. A. Voronina
The experience of Swiss Confederation in the field of integration of immigrants – one of the most economically developed countries of the world, occupying the leading position in Europe on the rate of foreign population in general demographic structure, – has been examined in the article. Evolution of the notions of “integration”, “social assimilation”, “acculturation” and others has been considered and different scientific approaches of Western researches to these notions have been adduced. Swiss immigration policy for the past decades has been traced and the modern integration policy of the country in the field of integration of foreign citizens into receiving society has been analyzed. A detailed analysis of the Swiss normative and legal framework in the field of migration, asylum and integration has been made also, and active development of migration laws over the last decade has been noted. Swiss migration politics, like in other developed Western countries-recipients of foreign labor, contains both: immigration policy (control over entry and stay of foreigners in the country) and policy of integration towards foreigners subject to integration processes.The process of integration of a foreign citizen into a new socio-economic, political and cultural environment is a complex, multidimensional phenomenon. There is a developed and scientifically grounded system of reception, accommodation and integration of foreigners and asylum seekers in Switzerland, which is based on constitutional values, respect and mutual tolerance. At the core of this system is a general strategy of integration, which constitutes a country’s core policy of integration and covers various areas: law, politics, labour issues, housing, education, culture and religion. In order to implement the policy of integration, in Switzerland there are being developed and implemented federal and cantonal integration programs. Integration processes management is administered through the developed system of state authorities at federal, cantonal and other levels, with active participation of different public organizations, including migrant organizations. Federal Council publishes reports on development of integration policy in the country, Federal Migration Office issues annual reports, numerous scientific researches on the theme are being conducted. At present each canton has its own Integration program, designed in accordance with the Modal cantonal program, that allows to implement different integration models, depending on regional requirements and priorities.
瑞士联邦是世界上经济最发达的国家之一,在一般人口结构中外国人口的比率方面在欧洲处于领先地位,这篇文章审查了瑞士联邦在移民融合领域的经验。本文考虑了“整合”、“社会同化”、“文化适应”等概念的演变,并引用了西方研究这些概念的不同科学方法。对瑞士过去几十年的移民政策进行了追溯,并对该国在外国公民融入接收社会方面的现代融合政策进行了分析。还对瑞士在移民、庇护和融合领域的规范和法律框架进行了详细分析,并注意到过去十年来移民法的积极发展。瑞士的移民政策,像其他接受外国劳工的西方发达国家一样,包含两个方面:移民政策(控制外国人在该国的入境和停留)和融入外国人的政策。外国公民融入新的社会经济、政治和文化环境的过程是一个复杂的、多方面的现象。瑞士有一个发达的、有科学依据的外国人和寻求庇护者的接待、住宿和融入社会制度,该制度以宪法价值观、尊重和相互容忍为基础。这一制度的核心是一体化的总体战略,它构成一个国家一体化的核心政策,并涵盖各个领域:法律、政治、劳工问题、住房、教育、文化和宗教。为了实施融合政策,瑞士正在制定和实施联邦和州的融合方案。一体化进程的管理是通过联邦、州和其他各级发达的国家当局系统来管理的,包括移民组织在内的各种公共组织积极参与。联邦委员会发表关于该国融合政策发展的报告,联邦移民局发表年度报告,正在就这一主题进行许多科学研究。目前,每个州都有自己的一体化方案,根据莫代尔州方案设计,允许根据地区要求和优先事项实施不同的一体化模式。
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引用次数: 1
Revenue policy features as an important direction of social policy 税收政策是社会政策的一个重要方向
Pub Date : 2020-01-27 DOI: 10.26425/2309-3633-2019-4-100-105
M. A. Biganova
The main provisions, essence and content of the revenue policy as a key part of the social policy of the state have been considered in the article. The author rightly notes, that the income policy is aimed at solving such important tasks as helping vulnerable groups of the population by resorting to the use of the social security system and leveling the inflationary processes that affect the income and savings of citizens. Various models of social regulation have been adduced, including the “Scandinavian” or “Swedish” model, monetarist, paternalistic, and others. The study have used various general scientific research methods: observation method, the systemic-functional method, method of synthesis and analysis, method of scientific abstraction.The main directions of improving the implementation of the state social policy, which is presented as a voluminous, multi-faceted process that has a complex structure and intersects with many other areas of state activity, have been proposed. The conclusion has been formulated, that society does not exist by itself, so the social sphere is in constant interaction with other spheres, such as production of material goods, politics, culture and the environment. It has been noted, that social policy is recognized as effective when the entire social sphere is at a high level, and the society clearly shows a positive response to the actions of the state. Thus, the broader is such a policy, the greater is the completeness of the covered areas, both explicit (the fight against poverty, social protection, etc.) and implicit (relations between social groups, motivation in society, etc.), the more effective is the overall functioning of the state as a whole.
本文对作为国家社会政策重要组成部分的税收政策的主要规定、本质和内容进行了探讨。作者正确地指出,收入政策的目的是解决一些重要的任务,例如通过利用社会保障制度和平衡影响公民收入和储蓄的通货膨胀过程来帮助人口中的脆弱群体。各种各样的社会监管模式被引用,包括“斯堪的纳维亚”或“瑞典”模式、货币主义模式、家长式模式等等。本研究采用了各种常用的科学研究方法:观察法、系统功能法、综合分析法、科学抽象法。已经提出了改善国家社会政策执行的主要方向,这是一个庞大的、多方面的过程,具有复杂的结构,并与许多其他国家活动领域交叉。已经形成的结论是,社会不是独立存在的,因此社会领域不断地与其他领域相互作用,例如物质产品的生产、政治、文化和环境。人们已经注意到,当整个社会领域处于高水平时,社会政策被认为是有效的,并且社会对国家的行动明显表现出积极的反应。因此,这样的政策越广泛,所涵盖的领域就越完整,无论是明确的(与贫困作斗争,社会保护等)还是隐含的(社会群体之间的关系,社会中的动机等),国家作为一个整体的整体功能就越有效。
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引用次数: 0
Problems and contradictions of international migration statistics 国际移民统计的问题与矛盾
Pub Date : 2020-01-27 DOI: 10.26425/2309-3633-2019-4-106-112
B. B. Loginov
Analysis of problems and trends in the field of international migration development is impossible without reliable statistical data. Particular economic importance for any country including Russia are data on the flows of labor migrants, which have a great impact on the domestic labor market, gross domestic product, balance of payments. International organizations, including United Nations bodies, haven’t worked out single recommendations on proceeding migration statistics, stratification of migration flows. The universal worldwide technique with border and internal migrant calculation principles regarding flows and stocks of labor migrants is absent at the moment.The author focuses on key discrepancies of national migration statistics in different countries and widely practiced flexible interpretation of it by Western politicians and mass media, therefore, the acuteness of migration problems in the Western countries (first, in the European Union) is overestimated and, on the contrary, migration difficulties of such countries as Russia, Iran, Turkey are downgraded or fully ignored. The difficulties in the calculation of international migration, arising from the ambiguous interpretation of the concept of “migrant”, have been indicated. Three approaches – residence outside the country of birth, citizenship, place of usual daily rest – often conflict with each other, when it is necessary to establish the true country of origin of the migrant.The shortcomings of the main sources of information about immigrants: population census, administrative records, population surveys have been also analyzed in the article. New phenomena in international migration flows, such as “cross-motivation” of migrants and migration without going abroad, require their understanding.
没有可靠的统计数据,就不可能分析国际移徙发展领域的问题和趋势。对包括俄罗斯在内的任何国家来说,特别重要的经济数据是劳工移民的流动,这对国内劳动力市场、国内生产总值、国际收支有很大影响。包括联合国机构在内的国际组织尚未就如何进行移民统计、移民流动分层提出单一建议。目前还缺乏具有边界和内部移民计算原则的国际通用技术来计算劳动力移民的流动和存量。作者关注的是不同国家移民统计数据的关键差异,以及西方政治家和大众媒体对其广泛实行的灵活解释,因此,西方国家(首先是欧盟)移民问题的严重性被高估了,相反,俄罗斯、伊朗、土耳其等国的移民困难被低估或完全忽视了。有人指出,由于对“移徙者”概念的解释含糊不清,在计算国际移徙时遇到了困难。当需要确定移民的真实原籍国时,三种方法- -出生国以外的居住地、公民身份、通常的日常休息地点- -往往相互冲突。本文还分析了人口普查、行政记录、人口调查等移民信息主要来源存在的不足。国际移徙流动中的新现象,如移徙者的“交叉动机”和不出国的移徙,需要他们加以理解。
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引用次数: 1
The foreign experience in training public procurement specialists on the example of the USA, Great Britain and China 以美国、英国和中国为例,介绍国外培训公共采购专家的经验
Pub Date : 2020-01-27 DOI: 10.26425/2309-3633-2019-4-16-23
V. Tsibikov
The article reveals the features of the training of specialists in public procurement in countries with different types of economies and forms of state power in terms of the training system, applied pedagogical forms, methods and tools. The training programs for training foreign educational institutions, which are characterized by sufficient variability and adaptability in accordance with the needs of students, the intensity of the use of various forms of training: full-time (classroom), distance (in the mode of video conferencing during webinars), as well as by sending educational material and monitoring performance via email have been analyzed. The content of other educational documents and official publications in the media, as well as the results of correspondence (through chatting and e-mail) with representatives of training courses and leading training centers, answers to information requests to state authorities responsible for functioning contract system, – have been taken into account.Based on the results of the analysis, the following key positions, allowing us to observe fundamental differences in the training of public procurement specialists in the West and East countries: the degree of state participation in the regulation of the training system and the degree of severity of the educational function in the formation of the necessary level of legal awareness of procurement specialists have been highlighted. It has been established, that in the United States and Great Britain, private licensed organizations compete with each other in providing such educational services to those involved in the training of public procurement specialists. In China, due to the presence of problems in the fight against corruption in the actions of state customers, the closest attention is paid to the formation of the necessary personality traits of officials to minimize the risks of committing offenses in contractual legal relations.
本文揭示了不同经济类型和国家权力形式国家公共采购专家培训在培训体系、应用教学形式、方法和工具等方面的特点。分析了培训国外教育机构的培训方案,根据学生的需求具有足够的可变性和适应性,以及各种培训形式的使用强度:全日制(课堂),远程(网络研讨会期间的视频会议模式),以及发送教材和通过电子邮件监控绩效。媒体上的其他教育文件和官方出版物的内容,以及与培训课程和主要培训中心代表的通信(通过聊天和电子邮件)的结果,以及对负责合同制度运作的国家当局提出的信息要求的答复,都被考虑在内。根据分析结果,以下关键位置,让我们观察到西方和东方国家在公共采购专家培训方面的根本差异:国家参与培训体系监管的程度和教育功能在采购专家形成必要法律意识水平方面的严重程度都得到了突出体现。已经确定的是,在美国和英国,有执照的私人组织在向那些参与培训公共采购专家的人提供这种教育服务方面相互竞争。在中国,由于在打击国家客户行为中的腐败方面存在问题,因此最关注的是官员必要人格特质的形成,以最大限度地降低合同法律关系中的犯罪风险。
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引用次数: 1
Characteristics of the transportation structure of the transport-logistical complex and its dynamics 运输物流综合体的运输结构特征及其动力学
Pub Date : 2020-01-27 DOI: 10.26425/2309-3633-2019-4-24-31
D. Abdyusheva, A. A. Stepanov
The structure and dynamics of the transport and logistics complex transportation have been deseribed in the article. The analysis of the current state of the transport-forwarding service market allows to distinguish significant market changes in terms of improving technologies and modernizing logistics schemes. Today, transport, communications, Internet technologies, systems of customer relationship management and expeditionary infrastructure are part of human life and are type of international interaction at the global, regional and intercountry levels. The structure of the market of freight forwarding services is a complex mechanism of relations between factors and structures, that can ensure the density of the market under the influence of factors of the macroeconomic environment. In the structure of the studied forwarding, services there is a number of small systems, that fully interact with each other: industrial, market, organizational, assortment, production and technological, territorial, institutional, social and other structures.Modern Russia has a powerful, diversified, transport complex; all types of transport are represented on its territory. However, Russia is not the leader in the world market of transport and logistics services, in terms of the share of countries in world freight turnover. Russia is inferior to the positions of the United States, China and other European countries. The structure of the cargo transportation throughout the transport and forwarding complex of Russia is quite heterogeneous. The fact has been highlighted, that in the structure of transported goods a trend of growth in the volume of transportation of low-income goods against the background of a stable level of transportation volumes of high-yield cargo is observed. In terms of warehouses, Russia is also not in the lead; for expeditionary services. Russia is inferior to all European countries, but the modern development of digital technologies will help Russia reach the world level of service.
本文阐述了运输物流复杂运输的结构和动态。通过对运输代理服务市场现状的分析,可以区分在改进技术和现代化物流方案方面的重大市场变化。今天,运输、通信、互联网技术、客户关系管理系统和远征基础设施是人类生活的一部分,是全球、区域和国家间国际互动的一种。货代服务市场结构是一种复杂的因素与结构关系机制,在宏观经济环境因素的影响下,能够保证市场的密度。在研究的转发结构中,服务存在许多相互充分互动的小系统:工业、市场、组织、分类、生产和技术、领土、制度、社会和其他结构。现代俄罗斯拥有强大的、多样化的运输综合体;在其领土上有各种运输工具。然而,就各国在世界货运营业额中的份额而言,俄罗斯并不是世界运输和物流服务市场的领导者。俄罗斯的地位不如美国、中国和其他欧洲国家。整个俄罗斯运输和货运综合体的货物运输结构是相当不均匀的。已强调的事实是,在运输货物的结构中,在高收益货物运输量稳定的背景下,低收入货物运输量有增长的趋势。在仓库方面,俄罗斯也不处于领先地位;为远征服务。俄罗斯的服务水平低于所有欧洲国家,但数字技术的现代发展将帮助俄罗斯达到世界水平。
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引用次数: 4
History of origin and development of customer service 客户服务的起源和发展历史
Pub Date : 2020-01-27 DOI: 10.26425/2309-3633-2019-4-54-59
T. Sakulyeva, S. Trombetta
Any interaction between two or more actors always involves different factors: economic, social, cultural, political and o ther. Studying the history of the service concept is impossible in the break from the study of the concept of trade. These two concepts in an inseparable bundle to more accurately reflect the importance of service both in small trade transactions and for the work of transport industry leaders, – have been considered in the article.The trade and economic breakthrough in the development of international trade relations, which dates back to the XIII century. The most important period for studying the history of the service concept as a key aspect of trade. The XX century has become really important for customer service. Created prerequisites, development of production, qualitative change in the life of the population – all it allowed both Russia and Europe to step far forward in terms of the service concept. If up to this point, the world has been convinced, that supply creates demand, then with the development of supply, with the expansion of services, with the advent of new modes of transport, namely, with the emergence of alternatives in any sphere of society, there is a new task – to attract customer to its product.The result of changes in the service sector in the XX century was a reorientation from production to customer, despite the uneven development of the countries of Europe and Russia, in the XXI century the countries rose about one step of service development. The only thing, that has become the strongest difference are the mental values of the people of Europe and Russia. Customer orientation prevails over one’s own interests, as the moral satisfaction of the process of interaction with the client is on a par with the material. Lack of class division of customers, and understanding the importance of separating needs according to opportunities is the basis for the development of service on transport.
两个或两个以上行动者之间的任何互动总是涉及不同的因素:经济、社会、文化、政治等。研究服务概念的历史离不开对贸易概念的研究。这两个概念不可分割地捆绑在一起,以更准确地反映服务在小额贸易交易和运输行业领导者的工作中的重要性,-已经在文章中考虑过。经济贸易在国际贸易关系中取得突破性发展,这可以追溯到十三世纪。历史上最重要的时期是研究服务概念作为贸易的一个关键方面。对于客户服务来说,20世纪变得非常重要。创造了先决条件,发展了生产,人民生活发生了质的变化——这一切都使俄罗斯和欧洲在服务理念方面向前迈进了一步。如果到目前为止,世界已经确信,供应创造需求,那么随着供应的发展,随着服务的扩大,随着新的运输方式的出现,也就是说,随着替代方案在社会任何领域的出现,就有了一项新的任务- -吸引顾客购买其产品。20世纪服务业变化的结果是从生产到客户的重新定位,尽管欧洲和俄罗斯国家发展不平衡,但在21世纪,这些国家的服务业发展上升了大约一步。唯一已经成为最大差异的是欧洲人和俄罗斯人的精神价值观。顾客导向凌驾于个人利益之上,因为与客户互动过程中的道德满意度与物质满意度是同等重要的。没有对顾客进行等级划分,并了解根据机会区分需求的重要性,这是发展运输服务的基础。
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引用次数: 1
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Upravlenie
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