This experience report describes some recent experiences in user interface design for responsive websites, native mobile applications, and mobile-first designs for a corporation supporting multiple platforms, multiple products, and multiple customer types. In order to situate the information and comparisons, the paper includes discussion of certain supporting methodologies, technologies, skill sets, and approaches typical in each. Some of the expected and perceived benefits and drawbacks to these design methods are discussed in the contexts of various stakeholders. This discussion is not an attempt to define or teach these methodologies, but rather to examine certain relative merits and shortfalls of each in context.
{"title":"Responsive, mobile app, mobile first: untangling the UX design web in practical experience","authors":"Cheri Mullins","doi":"10.1145/2775441.2775478","DOIUrl":"https://doi.org/10.1145/2775441.2775478","url":null,"abstract":"This experience report describes some recent experiences in user interface design for responsive websites, native mobile applications, and mobile-first designs for a corporation supporting multiple platforms, multiple products, and multiple customer types. In order to situate the information and comparisons, the paper includes discussion of certain supporting methodologies, technologies, skill sets, and approaches typical in each. Some of the expected and perceived benefits and drawbacks to these design methods are discussed in the contexts of various stakeholders. This discussion is not an attempt to define or teach these methodologies, but rather to examine certain relative merits and shortfalls of each in context.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126165549","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Resonance and Residue of the First African American Newspaper: How Freedom's Journal Created Space in the Early 19th Century provides an interdisciplinary approach to historical material that illustrates an alternative history in this country - a history of and by African Americans. By combining both print and digital research methodologies, new historical information can be discovered that illustrates how the first African American newspaper fought against the influences of white society in the early 19th century and created a space for the black community that became meaningful enough to transform it into a space in which African Americans identified as Americans.
{"title":"The resonance and residue of the first African American newspaper: how freedom's journal created space in the early 19th century","authors":"Valerie Kasper","doi":"10.1145/2775441.2775491","DOIUrl":"https://doi.org/10.1145/2775441.2775491","url":null,"abstract":"The Resonance and Residue of the First African American Newspaper: How Freedom's Journal Created Space in the Early 19th Century provides an interdisciplinary approach to historical material that illustrates an alternative history in this country - a history of and by African Americans. By combining both print and digital research methodologies, new historical information can be discovered that illustrates how the first African American newspaper fought against the influences of white society in the early 19th century and created a space for the black community that became meaningful enough to transform it into a space in which African Americans identified as Americans.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121094439","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Unigrid" design specifications created by Massimo Vignelli have provided the standards for the layout of paper brochures at U.S. National Park Service sites for more than three decades. These brochures offer visitors a familiar analog presentation of visual information, blending text, photographs, maps, and illustrations. These materials, however, are not accessible to people who are blind, have low vision, or a print disability. The National Park Service for decades has been challenged -- by requirements and principle -- to offer alternate formats that provide equivalent experiences and information of these print materials. In other words, people who are blind or visually impaired should have access to a "brochure" experience, too. This exploratory study, funded by the National Park Service, takes a new approach to this long-term problem by conducting a content analysis of current Unigrid brochures to determine their fundamental components, found in practice. This components-based approach is intended to provide clear pathways for cross-modal translation of the printed material into audio-described media, which then, can be efficiently distributed via mobile apps, as an extension of these original components.
{"title":"Envisioning mobile apps for audio description: exploring universal design of national park service brochures","authors":"Brett Oppegaard, Thomas Conway, M. Conway","doi":"10.1145/2775441.2775463","DOIUrl":"https://doi.org/10.1145/2775441.2775463","url":null,"abstract":"Unigrid\" design specifications created by Massimo Vignelli have provided the standards for the layout of paper brochures at U.S. National Park Service sites for more than three decades. These brochures offer visitors a familiar analog presentation of visual information, blending text, photographs, maps, and illustrations. These materials, however, are not accessible to people who are blind, have low vision, or a print disability. The National Park Service for decades has been challenged -- by requirements and principle -- to offer alternate formats that provide equivalent experiences and information of these print materials. In other words, people who are blind or visually impaired should have access to a \"brochure\" experience, too. This exploratory study, funded by the National Park Service, takes a new approach to this long-term problem by conducting a content analysis of current Unigrid brochures to determine their fundamental components, found in practice. This components-based approach is intended to provide clear pathways for cross-modal translation of the printed material into audio-described media, which then, can be efficiently distributed via mobile apps, as an extension of these original components.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115777377","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Today's technical software users find a wide variety of content online, from videos to forum posts to online articles. This study examines the extent to which the genre of this content matters to the users searching for it. It presents the findings of a new exploratory study that addresses the significance of genre preferences to the users, given that genre is secondary to their actual business goals. It looks at documentation users' usage of, and attitudes towards, documentation genres, and how factors such as work role and past experience come into play. Our conclusions can help individuals who formulate content strategies to understand the extent and strength of genre usage. This in turn can help them determine a strategic mix of documentation genres.
{"title":"User preferences of software documentation genres","authors":"R. Earle, Mark A. Rosso, Kathryn E. Alexander","doi":"10.1145/2775441.2775457","DOIUrl":"https://doi.org/10.1145/2775441.2775457","url":null,"abstract":"Today's technical software users find a wide variety of content online, from videos to forum posts to online articles. This study examines the extent to which the genre of this content matters to the users searching for it. It presents the findings of a new exploratory study that addresses the significance of genre preferences to the users, given that genre is secondary to their actual business goals. It looks at documentation users' usage of, and attitudes towards, documentation genres, and how factors such as work role and past experience come into play. Our conclusions can help individuals who formulate content strategies to understand the extent and strength of genre usage. This in turn can help them determine a strategic mix of documentation genres.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129100532","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
"Getting a Job at Nikki's Place," an interactive mobile story, uses the ARIS platform to tell the history of the Parramore neighborhood of Orlando, Florida through the eyes of the restaurant's owner, Nick Aiken. In April 2015, the project team tested a prototype of the application with ten fourth and fifth graders from Nap Ford Community School. This presentation discusses the prototype's testing and development from a project management perspective, and incorporates observations from the testing into a case study that explains how the team used the experience to write a handbook for creating mobile stories in the classroom.
{"title":"Interactive story: project management from inception to testing","authors":"Sara Raffel","doi":"10.1145/2775441.2775492","DOIUrl":"https://doi.org/10.1145/2775441.2775492","url":null,"abstract":"\"Getting a Job at Nikki's Place,\" an interactive mobile story, uses the ARIS platform to tell the history of the Parramore neighborhood of Orlando, Florida through the eyes of the restaurant's owner, Nick Aiken. In April 2015, the project team tested a prototype of the application with ten fourth and fifth graders from Nap Ford Community School. This presentation discusses the prototype's testing and development from a project management perspective, and incorporates observations from the testing into a case study that explains how the team used the experience to write a handbook for creating mobile stories in the classroom.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123761085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Social help systems are changing the role of professional technical communicators from directly writing documentation to the support of amateurs who write documentation. This paper looks at one genre of social documentation---the crowdsourced documentation wiki---and explores how author support guides on these wikis are constructed. Ultimately, the paper argues that author support guides can be reconceptualized as documentation, and consequently that documentation design theories can be used to improve the construction of these guides. The paper concludes by showing how minimalist documentation design theory can improve the way we support amateur authors on these wikis.
{"title":"Building foundations for the crowd: minimalist author support guides for crowdsourced documentation wikis","authors":"Luke Thominet","doi":"10.1145/2775441.2775461","DOIUrl":"https://doi.org/10.1145/2775441.2775461","url":null,"abstract":"Social help systems are changing the role of professional technical communicators from directly writing documentation to the support of amateurs who write documentation. This paper looks at one genre of social documentation---the crowdsourced documentation wiki---and explores how author support guides on these wikis are constructed. Ultimately, the paper argues that author support guides can be reconceptualized as documentation, and consequently that documentation design theories can be used to improve the construction of these guides. The paper concludes by showing how minimalist documentation design theory can improve the way we support amateur authors on these wikis.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125857652","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Students and faculty studying abroad do not have one multipurpose tool they can use to document and reflect upon their experiences, as well as navigate and understand unfamiliar cultures. To address this, we designed a mobile application that supports and fosters intercultural competence through content sharing. Users tag their media with relevant terms and post it to a stream, allowing peers to interact with others' cross-cultural experiences. We conducted interviews that challenged preconceived proto-personas and allowed us to follow iterative methods to develop a mobile environment that fulfills the need for reflecting upon intercultural situations before, during, and after study abroad.
{"title":"From connect-exchange to ConnectX: the (iterative) story of a mobile app","authors":"Elizabeth Oderkirk, K. Jung","doi":"10.1145/2775441.2775496","DOIUrl":"https://doi.org/10.1145/2775441.2775496","url":null,"abstract":"Students and faculty studying abroad do not have one multipurpose tool they can use to document and reflect upon their experiences, as well as navigate and understand unfamiliar cultures. To address this, we designed a mobile application that supports and fosters intercultural competence through content sharing. Users tag their media with relevant terms and post it to a stream, allowing peers to interact with others' cross-cultural experiences. We conducted interviews that challenged preconceived proto-personas and allowed us to follow iterative methods to develop a mobile environment that fulfills the need for reflecting upon intercultural situations before, during, and after study abroad.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"124 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128037994","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This poster explores the concept of cultural dislocation that students experience in working in new, unfamiliar cultures. Detailing the results of a case study following a study abroad course in Dundee, Scotland, I offer a method for focusing on location as an important aspect of writing in global contexts. Using mobile tools and mapping software to place student research practices in the context of their locations, this method offers a way for technical communication instructors to highlight research as implicitly tied to the locations and cultures where work happens.
{"title":"Globalizing technical communication research through digital mapping","authors":"Adam Strantz","doi":"10.1145/2775441.2775449","DOIUrl":"https://doi.org/10.1145/2775441.2775449","url":null,"abstract":"This poster explores the concept of cultural dislocation that students experience in working in new, unfamiliar cultures. Detailing the results of a case study following a study abroad course in Dundee, Scotland, I offer a method for focusing on location as an important aspect of writing in global contexts. Using mobile tools and mapping software to place student research practices in the context of their locations, this method offers a way for technical communication instructors to highlight research as implicitly tied to the locations and cultures where work happens.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"2 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132745323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper explores the benefits and consequences of employing crowd-sourced development and usability processes during the early stages of a software-development project. Our context is My Reviewers, a suite of web-based tools designed to facilitate document markup, team projects, peer review, e-portfolio review, and writing-program assessment. Since 2009, WPAs (Writing Program Administrators) at USF (University of South Florida) have been collaborating with instructors at USF as well as with WPAs and instructors at other colleges and universities to develop My Reviewers. To illustrate our development and usability processes and to highlight the benefits of working with diverse institutions, we provide a case study of a USF and University of Pennsylvania collaboration to develop e-portfolio tools. We conclude by noting ways our usability processes have matured along with the tool, including adoption of more traditional SCRUM methods and Microsoft Team Foundation Server.
本文探讨了在软件开发项目的早期阶段使用众包开发和可用性过程的好处和后果。我们的上下文是My reviewer，这是一套基于web的工具，旨在促进文档标记、团队项目、同行评审、电子投资组合评审和写作计划评估。自2009年以来，南佛罗里达大学(USF)的wpa(写作项目管理员)一直与USF的教师以及其他学院和大学的wpa和教师合作开发My评论者。为了说明我们的开发和可用性过程，并强调与不同机构合作的好处，我们提供了一个USF和宾夕法尼亚大学合作开发电子投资组合工具的案例研究。最后，我们注意到我们的可用性流程是如何随着工具的成熟而成熟的，包括采用更传统的SCRUM方法和Microsoft Team Foundation Server。
{"title":"My reviewers: participatory design & crowd-sourced usability processes","authors":"C. Branham, Joseph M. Moxley, Val Ross","doi":"10.1145/2775441.2775482","DOIUrl":"https://doi.org/10.1145/2775441.2775482","url":null,"abstract":"This paper explores the benefits and consequences of employing crowd-sourced development and usability processes during the early stages of a software-development project. Our context is My Reviewers, a suite of web-based tools designed to facilitate document markup, team projects, peer review, e-portfolio review, and writing-program assessment. Since 2009, WPAs (Writing Program Administrators) at USF (University of South Florida) have been collaborating with instructors at USF as well as with WPAs and instructors at other colleges and universities to develop My Reviewers. To illustrate our development and usability processes and to highlight the benefits of working with diverse institutions, we provide a case study of a USF and University of Pennsylvania collaboration to develop e-portfolio tools. We conclude by noting ways our usability processes have matured along with the tool, including adoption of more traditional SCRUM methods and Microsoft Team Foundation Server.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"205 1‐6","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132904951","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Persona is a communicative artefact for usability that currently functions under the umbrella of User-Centred Design (UCD). Since we argue usability methods differ across cultures, this project presents a cross-cultural research probe on persona generated by indigenous Otjiherero speakers in Namibia. The objective is to find out how participants in this milieu take on, understand and portray persona artefacts, what goals of User Experience (UX) emerge from the inquiry, and whether the artefacts created simulate or differ from those in literature. Tentative methods scaffold from benefits attained by persona in the attempt to advance persona technical communication in cross-cultural design. This experience report presents initial findings on narrative content, rhetorical preferences, and the physical layout of persona artefacts as so-far constructed by Otjiherero speakers in rural Namibia. The report draws to a close reflecting on present challenges and advances, and indicating upcoming pathways.
{"title":"User-created persona: Namibian rural Otjiherero speakers","authors":"Daniel G. Cabrero","doi":"10.1145/2775441.2775484","DOIUrl":"https://doi.org/10.1145/2775441.2775484","url":null,"abstract":"Persona is a communicative artefact for usability that currently functions under the umbrella of User-Centred Design (UCD). Since we argue usability methods differ across cultures, this project presents a cross-cultural research probe on persona generated by indigenous Otjiherero speakers in Namibia. The objective is to find out how participants in this milieu take on, understand and portray persona artefacts, what goals of User Experience (UX) emerge from the inquiry, and whether the artefacts created simulate or differ from those in literature. Tentative methods scaffold from benefits attained by persona in the attempt to advance persona technical communication in cross-cultural design. This experience report presents initial findings on narrative content, rhetorical preferences, and the physical layout of persona artefacts as so-far constructed by Otjiherero speakers in rural Namibia. The report draws to a close reflecting on present challenges and advances, and indicating upcoming pathways.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122207733","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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