This poster session discusses the interface design for a smartphone app interface intended to empower domestic violence survivors by giving them greater control over geolocation services. User experience and feedback from local domestic violence representatives and administrators were critical to the final interface design. The three main features of the app to be discussed are: a scan feature to check for and notify users of apps using geolocation services; a feature that would completely disable geolocation services; and an option to receive a pop-up notification any time an app attempts to use geolocation services.
{"title":"Designing smartphone apps for at risk populations: domestic violence survivors and user experience","authors":"Brandy Dieterle","doi":"10.1145/2775441.2775451","DOIUrl":"https://doi.org/10.1145/2775441.2775451","url":null,"abstract":"This poster session discusses the interface design for a smartphone app interface intended to empower domestic violence survivors by giving them greater control over geolocation services. User experience and feedback from local domestic violence representatives and administrators were critical to the final interface design. The three main features of the app to be discussed are: a scan feature to check for and notify users of apps using geolocation services; a feature that would completely disable geolocation services; and an option to receive a pop-up notification any time an app attempts to use geolocation services.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123293846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study describes the results of two structural equation models tested within the nonprofit industry. Prior research requested that researchers assess complexity of proposal development, including collaborative and computer-based authoring. Complex interactions are difficult to directly measure, but factor analysis can account for latent variables. The study uses structural equation modeling to measure contributors to proposal writers' "Job satisfaction" and "Likeliness to contribute to knowledge management system." The researcher used a 126-item survey to collect 580 responses from members of professional organizations for fundraisers. Five significant pathways explained 25.6% of variance in "Job satisfaction": "Interpersonal trust," "Role in organization," "Learning via books/articles," "Relationship with management," and "Organizational processes." Three factors' pathways accounted for 21.1% of variance within "Likeliness to contribute to KM.": "Relationship with management," "Knowledge acquisition habits," and "Role in organization." This work contributes to a preliminary understanding of how communication processes contribute to the proposal writing process.
{"title":"Identifying latent variables in nonprofit proposal writing: results of two structural equation models","authors":"Sarah K. Gunning","doi":"10.1145/2775441.2775468","DOIUrl":"https://doi.org/10.1145/2775441.2775468","url":null,"abstract":"This study describes the results of two structural equation models tested within the nonprofit industry. Prior research requested that researchers assess complexity of proposal development, including collaborative and computer-based authoring. Complex interactions are difficult to directly measure, but factor analysis can account for latent variables. The study uses structural equation modeling to measure contributors to proposal writers' \"Job satisfaction\" and \"Likeliness to contribute to knowledge management system.\" The researcher used a 126-item survey to collect 580 responses from members of professional organizations for fundraisers. Five significant pathways explained 25.6% of variance in \"Job satisfaction\": \"Interpersonal trust,\" \"Role in organization,\" \"Learning via books/articles,\" \"Relationship with management,\" and \"Organizational processes.\" Three factors' pathways accounted for 21.1% of variance within \"Likeliness to contribute to KM.\": \"Relationship with management,\" \"Knowledge acquisition habits,\" and \"Role in organization.\" This work contributes to a preliminary understanding of how communication processes contribute to the proposal writing process.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133797090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC) in order to improve its user experience, and interaction design requirements. A new combined methodological framework, "predictive ethnography", is proposed to evaluate OCC. Due to its features as a community where OCC takes place, Etsy is the focus of this study. The results from this study, suggest that the sociability issues have more significance in this community compared to the usability problems. The most significant socio-technical gaps concerned Trust creation features such as customers' reviews and rating systems, Relevant rules of behaviour, Clear displayed policies, and Social presence tools.
{"title":"Socio-technical gaps in online collaborative consumption (OCC): an example of the etsy community","authors":"Ali Gheitasy, J. Abdelnour-Nocera, B. Nardi","doi":"10.1145/2775441.2775458","DOIUrl":"https://doi.org/10.1145/2775441.2775458","url":null,"abstract":"This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC) in order to improve its user experience, and interaction design requirements. A new combined methodological framework, \"predictive ethnography\", is proposed to evaluate OCC. Due to its features as a community where OCC takes place, Etsy is the focus of this study. The results from this study, suggest that the sociability issues have more significance in this community compared to the usability problems. The most significant socio-technical gaps concerned Trust creation features such as customers' reviews and rating systems, Relevant rules of behaviour, Clear displayed policies, and Social presence tools.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114563722","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper examines the potential of User-Generated Content (UGC) as a site of research for web usability. Specifically, this paper shares a case study of blog responses that detailed user experiences with the 2013 launch of MNsure.org, a high-stakes website created to facilitate the online purchase of health insurance in response to the 2010 Affordable Care Act (ACA). A content analysis of blog responses, informed by qualitative content analysis [1], revealed poor usability of the site, including a low effectiveness rate, several critical errors, and low satisfaction. User stories were remarkably detailed, offering valuable information for website repairs. Connections between UGC and traditional web usability methods such as usability testing were explored in terms of "community," "participation," and "metrics." Overall, the case demonstrated the potential value of UGC content analysis as a complement to traditional usability testing.
{"title":"Users to the rescue: the role of user-generated content (UGC) in the Minnesota affordable care act (ACA) website launch","authors":"L. Breuch","doi":"10.1145/2775441.2775466","DOIUrl":"https://doi.org/10.1145/2775441.2775466","url":null,"abstract":"This paper examines the potential of User-Generated Content (UGC) as a site of research for web usability. Specifically, this paper shares a case study of blog responses that detailed user experiences with the 2013 launch of MNsure.org, a high-stakes website created to facilitate the online purchase of health insurance in response to the 2010 Affordable Care Act (ACA). A content analysis of blog responses, informed by qualitative content analysis [1], revealed poor usability of the site, including a low effectiveness rate, several critical errors, and low satisfaction. User stories were remarkably detailed, offering valuable information for website repairs. Connections between UGC and traditional web usability methods such as usability testing were explored in terms of \"community,\" \"participation,\" and \"metrics.\" Overall, the case demonstrated the potential value of UGC content analysis as a complement to traditional usability testing.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127199042","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
While many dissertations and theses continue to be largely print-based, increasingly the systems being used to archive these documents require digital formats for deposit into their system. The dissertations and theses are then indexed and easily searchable through Google and various library interfaces. However, new types of digital dissertations and theses are being "born-digital"---that is projects that are conceived and authored as works of new media---these new types of dissertations and theses often contain elements and media that are not depositable in existing systems such as ProQuest and ETD. The need to develop an open system that would support all digital file types (e.g., HTML/CSS, .mov or .mp4, or XML, JAVA, or PHP, etc.) became apparent. The Digital Dissertation Depository (D3) sought to begin the work of building an open-source, open-access a system to support these born-digital dissertations and theses.
{"title":"Designing an archive for born-digital dissertations","authors":"Kathie Gossett","doi":"10.1145/2775441.2775481","DOIUrl":"https://doi.org/10.1145/2775441.2775481","url":null,"abstract":"While many dissertations and theses continue to be largely print-based, increasingly the systems being used to archive these documents require digital formats for deposit into their system. The dissertations and theses are then indexed and easily searchable through Google and various library interfaces. However, new types of digital dissertations and theses are being \"born-digital\"---that is projects that are conceived and authored as works of new media---these new types of dissertations and theses often contain elements and media that are not depositable in existing systems such as ProQuest and ETD. The need to develop an open system that would support all digital file types (e.g., HTML/CSS, .mov or .mp4, or XML, JAVA, or PHP, etc.) became apparent. The Digital Dissertation Depository (D3) sought to begin the work of building an open-source, open-access a system to support these born-digital dissertations and theses.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123163110","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper describes the experience of experimental artwork "Universal Scent Blackbox", which encourages visitors interaction through creating olfactory experience in art museum. Smell is used as the evocative interface between the artwork and the visitors. When a visitor passed by a certain area, it would trigger the odor emission in another area for the other visitors. The visitors on another side could trigger the odor emission back as well. Throughout the experience, visitors can freely explore the scents around the area of the artwork. In addition, the visitors can express their memories of smell through writing onto origami boxes which contribute as a part of the city model of the artwork. The artwork consisted of all the visitors' memories expression and communication at the end of exhibition. The aim of this paper is neither technology investigation nor user experience evaluation. Instead it is an open-end exploration which questions the role of olfactory interface in art museum context and provokes the insights about olfactory interaction design in Human-Computer Interaction. The artwork becomes the inspirational probe to explore the possibilities of olfactory interface with the users when designing for communication. The benefits and drawbacks of the chosen approach towards olfactory interaction design would be discussed. I would also address the lessons learned behind throughout the process.
{"title":"Universal scent blackbox: engaging visitors communication through creating olfactory experience at art museum","authors":"Mei-Kei Lai","doi":"10.1145/2775441.2775483","DOIUrl":"https://doi.org/10.1145/2775441.2775483","url":null,"abstract":"This paper describes the experience of experimental artwork \"Universal Scent Blackbox\", which encourages visitors interaction through creating olfactory experience in art museum. Smell is used as the evocative interface between the artwork and the visitors. When a visitor passed by a certain area, it would trigger the odor emission in another area for the other visitors. The visitors on another side could trigger the odor emission back as well. Throughout the experience, visitors can freely explore the scents around the area of the artwork. In addition, the visitors can express their memories of smell through writing onto origami boxes which contribute as a part of the city model of the artwork. The artwork consisted of all the visitors' memories expression and communication at the end of exhibition. The aim of this paper is neither technology investigation nor user experience evaluation. Instead it is an open-end exploration which questions the role of olfactory interface in art museum context and provokes the insights about olfactory interaction design in Human-Computer Interaction. The artwork becomes the inspirational probe to explore the possibilities of olfactory interface with the users when designing for communication. The benefits and drawbacks of the chosen approach towards olfactory interaction design would be discussed. I would also address the lessons learned behind throughout the process.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128574002","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sustainable intermodal transportation is a promising approach to counter increasing CO2 emissions and mobility restrictions in big cities. However, the broad range of travel services hinders users in planning, booking, and processing trips. Such problems can be addressed by offering self-services as mobile applications. Designers of traveler information apps (TIA) must consider which activities travelers need to perform during all phases of an intermodal trip (travel chain) and provide adequate support. To date, the scientific literature lacks models of intermodal travel chains. In this paper, the need for support in each phase of an intermodal trip is examined: Intermodal chains are modeled with a literature-based and a scenario-based approach; phases, steps, activities, and required support are identified and compared to unimodal travel chains. Implications for the design of a TIA are discussed.
{"title":"Designing mobility apps to support intermodal travel chains","authors":"Claas Digmayer, Sara Vogelsang, E. Jakobs","doi":"10.1145/2775441.2775460","DOIUrl":"https://doi.org/10.1145/2775441.2775460","url":null,"abstract":"Sustainable intermodal transportation is a promising approach to counter increasing CO2 emissions and mobility restrictions in big cities. However, the broad range of travel services hinders users in planning, booking, and processing trips. Such problems can be addressed by offering self-services as mobile applications. Designers of traveler information apps (TIA) must consider which activities travelers need to perform during all phases of an intermodal trip (travel chain) and provide adequate support. To date, the scientific literature lacks models of intermodal travel chains. In this paper, the need for support in each phase of an intermodal trip is examined: Intermodal chains are modeled with a literature-based and a scenario-based approach; phases, steps, activities, and required support are identified and compared to unimodal travel chains. Implications for the design of a TIA are discussed.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"172 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132789991","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this experience report, we discuss our experiences in negotiating participant-based research in industry projects. For the past twenty years, academics and practitioners of participant-based research have worked to integrate practices and methods to improve the user experience of products and services. While it is clear that industry is seeing value in participant-centered research, there are difficulties in putting it into practice. Building upon prior research on methods with a firm foundation in technical communication and our experiences working on product teams, we argue that recognizing similarities of method across disparate schools of thought is one way to lead as experience architects. The goal of this work is to propose that we think and act in more strategic ways about participant-centered research as we work with product marketing and service development across our organizations. By reconsidering this work and our roles, we can work across organizations to guide and lead research that can benefit the organization as user experience architects, much in the same way that content strategists have met with success.
{"title":"Leading participant-centered research: an argument for taking a more strategic role as user experience architects","authors":"Caitlin Ryan, L. Potts","doi":"10.1145/2775441.2775476","DOIUrl":"https://doi.org/10.1145/2775441.2775476","url":null,"abstract":"In this experience report, we discuss our experiences in negotiating participant-based research in industry projects. For the past twenty years, academics and practitioners of participant-based research have worked to integrate practices and methods to improve the user experience of products and services. While it is clear that industry is seeing value in participant-centered research, there are difficulties in putting it into practice. Building upon prior research on methods with a firm foundation in technical communication and our experiences working on product teams, we argue that recognizing similarities of method across disparate schools of thought is one way to lead as experience architects. The goal of this work is to propose that we think and act in more strategic ways about participant-centered research as we work with product marketing and service development across our organizations. By reconsidering this work and our roles, we can work across organizations to guide and lead research that can benefit the organization as user experience architects, much in the same way that content strategists have met with success.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121918012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
D. Aschenbrenner, Michael Fritscher, F. Sittner, K. Schilling
In the paper we want to share our experiences in developing a new telemaintenance system for industrial robots in an active production environment. This has been achieved within a three-year research project. In this article we describe the design methods we have used, and our evaluation approaches. The challenge of developing user interfaces for those prototypes lies in the special requirements of the industrial work domain. Highly sophisticated technical tasks need to be carried out under time pressure and in a noisy environment. The human machine interaction of the remote tasks is especially difficult. There's no experience with those remote tasks, as they are only possible with the developed technology. The scope of the paper lies in the design process, not in the evaluation results, which will be published separately.
{"title":"Design process for user interaction with robotic manipulators in industrial internet applications","authors":"D. Aschenbrenner, Michael Fritscher, F. Sittner, K. Schilling","doi":"10.1145/2775441.2775474","DOIUrl":"https://doi.org/10.1145/2775441.2775474","url":null,"abstract":"In the paper we want to share our experiences in developing a new telemaintenance system for industrial robots in an active production environment. This has been achieved within a three-year research project. In this article we describe the design methods we have used, and our evaluation approaches. The challenge of developing user interfaces for those prototypes lies in the special requirements of the industrial work domain. Highly sophisticated technical tasks need to be carried out under time pressure and in a noisy environment. The human machine interaction of the remote tasks is especially difficult. There's no experience with those remote tasks, as they are only possible with the developed technology. The scope of the paper lies in the design process, not in the evaluation results, which will be published separately.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"126 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131567580","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Incorporating visuals into technical documents functions as rhetorical and document design moves intended to: simplify dense text, draw attention to particular aspects, or convey emotion. Proposal writing literature, however, tends toward content and text-based analysis and production with little emphasis on visual communication. With this opportunity, this study investigates visual usage in nineteen successful National Endowment for the Humanities (NEH) proposals to codify visual practices, describe current uses, and recognize opportunities to better integrate visual communication into this high-stakes genre. Results show that proposal writers in the humanities field seem to use text manipulations frequently and effectively, though there also seems to be little consistency concerning the actual form of typographical manipulations for specific purposes. Further, usage of graphical visuals appears to be an underrepresented aspect of proposal writing both in frequency of incorporating visuals and also diversity and complexity of visuals when they are incorporated in proposals.
{"title":"Picturing information for money: visual usage in humanities-based grant applications","authors":"Angelia Giannone","doi":"10.1145/2775441.2775495","DOIUrl":"https://doi.org/10.1145/2775441.2775495","url":null,"abstract":"Incorporating visuals into technical documents functions as rhetorical and document design moves intended to: simplify dense text, draw attention to particular aspects, or convey emotion. Proposal writing literature, however, tends toward content and text-based analysis and production with little emphasis on visual communication. With this opportunity, this study investigates visual usage in nineteen successful National Endowment for the Humanities (NEH) proposals to codify visual practices, describe current uses, and recognize opportunities to better integrate visual communication into this high-stakes genre. Results show that proposal writers in the humanities field seem to use text manipulations frequently and effectively, though there also seems to be little consistency concerning the actual form of typographical manipulations for specific purposes. Further, usage of graphical visuals appears to be an underrepresented aspect of proposal writing both in frequency of incorporating visuals and also diversity and complexity of visuals when they are incorporated in proposals.","PeriodicalId":340459,"journal":{"name":"Proceedings of the 33rd Annual International Conference on the Design of Communication","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126387026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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