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The facilitating factors of company's service innovation performance: empirical evidence from China multi-industries 企业服务创新绩效的促进因素——来自中国多行业的经验证据
Q3 Business, Management and Accounting Pub Date : 2017-01-16 DOI: 10.1504/IJSOI.2017.10002475
Min Li, Z. Jian, Yan Liu, Liangcai Zhang
Although the relationship between innovative activities and company's performance has been well studied, there are few studies to explore the internal and external factors simultaneously, especially in the Chinese context. In this research, an open innovation perspective is adopted to explore the relationships among external co-production, internal innovation orientation, business relationships and service innovation performance in the Chinese context. Through an empirical survey of 161 samples in South China, the results indicate the following: (1) internal innovation orientation can promote external co-production; (2) external co-production is an important facilitating factor of company's service innovation performance, but internal orientation has no significant effect on it and (3) business relationships with partners moderate the relations between co-production and innovation orientation. The finding enriches the theory of empirical research in service innovation in the Chinese context.
尽管创新活动与公司绩效之间的关系已经得到了很好的研究,但很少有研究同时探讨内部和外部因素,尤其是在中国背景下。本研究采用开放创新的视角,探讨了中国背景下外部合作生产、内部创新导向、商业关系和服务创新绩效之间的关系。通过对华南地区161个样本的实证调查,结果表明:(1)内部创新导向可以促进外部协同生产;(2) 外部协同生产是企业服务创新绩效的重要促进因素,但内部导向对其没有显著影响。(3)与合作伙伴的业务关系调节了协同生产与创新导向之间的关系。这一发现丰富了中国背景下服务创新的实证研究理论。
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引用次数: 0
The effects of relational embeddedness on service innovation performance: network competence as a mediator 关系嵌入对服务创新绩效的影响:网络能力作为中介
Q3 Business, Management and Accounting Pub Date : 2017-01-16 DOI: 10.1504/IJSOI.2017.10002476
Z. Jian, Mohamed Ali Osman, Lei Li
Based on network theory and surveys of 243 service providing enterprises in South China, this study investigates the effects of relational embeddedness and network competence on service innovation performance respectively. The mechanisms by which network competence mediates the relationship between relational embeddedness and service innovation were also discussed. Results reveal that both relational embeddedness and network competence are positively related to service innovation performance; network competence has a fully mediating effect on the relationship between relational embeddedness and service innovation performance. This paper contributes to the service innovation literature by extending theories regarding relational embeddedness and network competence to the research field of service innovation.
基于网络理论和对243家华南地区服务企业的调查,研究了关系嵌入性和网络能力对服务创新绩效的影响。本文还探讨了网络能力在关系嵌入性与服务创新之间的中介作用机制。结果表明:关系嵌入性和网络能力对服务创新绩效均有正向影响;网络能力在关系嵌入性与服务创新绩效之间具有完全中介作用。本文将关系嵌入性和网络能力理论扩展到服务创新研究领域,为服务创新文献的发展做出贡献。
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引用次数: 2
Using genetic algorithm for the evaluation of process variants 采用遗传算法对工艺变量进行评价
Q3 Business, Management and Accounting Pub Date : 2016-11-12 DOI: 10.1504/IJSOI.2016.080086
Tim Neumann, T. Teich, Joerg Militzer, D. Kretz
Individual customer demands, price pressure and the probability to deliver at the required date and time are important factors for small and medium sized enterprises (SME). These companies, often in the branch of single-part or small-series production, want to be the supplier for larger companies. Decision makers in large companies have to investigate potential suppliers due to these mostly interrelated criteria. Considering different variants of manufacturing a product and the premature investigation of resources and there capacities make it possible to increase known factors during the proposal preparation. Therefore, this paper is introducing a conceptual framework for the evaluation of different process variants to manufacture a product. In this framework, we are using genetic algorithms to optimise and evaluate process variants including the necessary resources and their capacitive use in an evaluated period.
个体客户需求、价格压力和在要求的日期和时间交货的可能性是中小型企业(SME)的重要因素。这些公司通常在单件或小批量生产的分支中,希望成为大公司的供应商。由于这些相互关联的标准,大公司的决策者不得不调查潜在的供应商。考虑到制造产品的不同变体以及对资源和能力的过早调查使得在提案准备期间增加已知因素成为可能。因此,本文引入了一个概念框架,用于评估制造产品的不同工艺变量。在这个框架中,我们正在使用遗传算法来优化和评估过程变量,包括必要的资源及其在评估期间的电容使用。
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引用次数: 0
Research on constructing urban green traffic system: the case of Shenzhen City 城市绿色交通体系建设研究——以深圳市为例
Q3 Business, Management and Accounting Pub Date : 2016-11-12 DOI: 10.1504/IJSOI.2016.080092
M. Liu, Yu Liu
Traffic jam is a big problem, which influences people's normal travel, and causes environmental pollution. Green traffic can solve traffic problem effectively. By analysing the factors that affect traffic jams, the article builds cause-and-effect relation diagram and then builds stock-flow diagram. Then taking Shenzhen city as an example, make a simulation of the urban green traffic model system. The result shows that the number of private cars ownership and the increase of vehicle exhaust stock are important driving factors of traffic congestion and environmental pollution. By influencing the total of the private cars ownership, auto purchase limit policy, restrictions and congestion pricing policy control motor vehicle trips, reduce vehicle emissions, and balance automobile exhaust gas pollution problem. At the same time, adopt new energy vehicle subsidy policy to advocate the residents to buy new energy vehicles and improve public transport infrastructure to advocate people to take public traffic vehicle.
交通堵塞是一个大问题,它影响人们的正常出行,并造成环境污染。绿色交通可以有效地解决交通问题。通过分析影响交通堵塞的因素,建立因果关系图,进而建立车流图。然后以深圳市为例,对城市绿色交通模型系统进行了仿真。结果表明,私家车保有量和机动车尾气排放量的增加是交通拥堵和环境污染的重要驱动因素。汽车限购政策、限行政策和拥堵收费政策通过影响私家车保有量,控制机动车出行,减少机动车排放,平衡汽车尾气污染问题。同时,采取新能源汽车补贴政策,倡导居民购买新能源汽车,完善公共交通基础设施,倡导人们乘坐公共交通车辆。
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引用次数: 1
An empirical investigation of the older adults' continuance intention towards SNSs 老年人社交网络延续意愿的实证研究
Q3 Business, Management and Accounting Pub Date : 2016-11-12 DOI: 10.1504/IJSOI.2016.10001007
Wei Liu
Although Social Network Services (SNSs) continuance usage has recently emerged as an important issue in information systems adaption, the research into older adults' continuance intention towards SNS is still very low, and the acceptance-discontinuance anomaly phenomenon (i.e. users discontinue using e-learning after initially accepting it) is a common occurrence. This study joins the perceived risk and perceived enjoyment to our prior research model which integrated the Expectation-Confirmation Model (ECM), the Technology Acceptance Model (TAM) and the Theory of Planned Behaviour (TPB) to hypothesise a theoretical model to explain and predict the older adults' intentions to continue using SNSs. The hypothesised model is validated empirically using a sample collected from 320 older adults who had prior experience with SNSs and was tested against the proposed research model using structure equation modelling. The results demonstrate that satisfaction has the most significant effect on older adults' continuance intention, followed by perceived usefulness, perceived risk, subject norm and perceived behavioural control. The results of these findings for SNSs practitioners are discussed at the end of this work.
尽管社交网络服务(Social Network Services, SNS)的持续使用近年来已成为信息系统适应中的一个重要问题,但对老年人对社交网络服务的持续使用意愿的研究仍然很少,接受-中断异常现象(即用户最初接受电子学习后停止使用)是常见的。本研究将感知风险和感知享受加入到我们先前的研究模型中,该模型整合了期望-确认模型(ECM)、技术接受模型(TAM)和计划行为理论(TPB),假设了一个理论模型来解释和预测老年人继续使用社交媒体的意图。假设的模型通过从320名有过社交网络体验的老年人中收集的样本进行了实证验证,并使用结构方程模型对所提出的研究模型进行了测试。结果表明,满意度对老年人继续意愿的影响最为显著,其次是感知有用性、感知风险、主体规范和感知行为控制。这些发现对社交网络从业者的结果将在本工作的最后进行讨论。
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引用次数: 2
Dynamic control policy for the discrete-time queue 离散时间队列的动态控制策略
Q3 Business, Management and Accounting Pub Date : 2016-11-12 DOI: 10.1504/IJSOI.2016.080074
Tsung-Yin Wang, Fu-Min Chang
In queueing system, when the server is idle, one of control policy for determining the timing of server activated is when a fixed number N of customers accumulates for service in the system. However, on some practical situations such as watching video file online, the threshold value N may vary depending on different situations. For such situation, this paper studies a random N-policy Geo/G/1 queue, where N is determined as each new cycle begins. We derive some system characteristics, such as system size, idle period, busy period and sojourn time, by using the probability generating function and supplementary variable technique. We also prove that the system size of a continuous-time random N-policy M/G/1 queue can be approximated by the presented discrete-time model.
在排队系统中,当服务器处于空闲状态时,确定服务器激活时间的控制策略之一是当系统中有固定数量的N个客户需要服务时。但是在一些实际情况下,例如在线观看视频文件,阈值N可能会根据不同的情况而有所不同。针对这种情况,本文研究了一个随机N策略的Geo/G/1队列,其中N在每个新周期开始时确定。利用概率生成函数和补充变量技术,导出了系统大小、空闲时间段、繁忙时间段和停留时间等系统特性。我们还证明了连续时间随机n策略M/G/1队列的系统大小可以用所提出的离散时间模型来近似。
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引用次数: 1
Deceptive reviews detection of industrial product 工业产品的欺骗性审查检测
Q3 Business, Management and Accounting Pub Date : 2016-11-12 DOI: 10.1504/IJSOI.2016.10001006
Song Deng
Deceptive reviews of products can greatly swing the customer's purchasing decisions. We propose a new method to decrease the influence of deceptive reviews on industrial products by improving the precision of detecting these reviews. The method recognises the deceptive reviews based on the posters' behaviours and the reviews' content. It firstly builds a recognition model of the 'water army' according to the review's quantity, frequency and length, and then builds the content model with five reviews' content features, i.e. the length, the degree of professionalism, the emotional density, the format and the emotional imbalance, and finally detects the deceptive reviews of industrial products by combining an unsupervised clustering algorithm based on F statistics and a feature degree. Our method achieves better results than existing ones according to tests on industrial products of automobiles, mobile phones and computers. Its precision is better than that of identification methods based only on content feature clustering.
虚假的产品评论可以极大地影响顾客的购买决定。我们提出了一种新的方法,通过提高检测虚假评论的精度来减少虚假评论对工业产品的影响。该方法基于发帖者的行为和评论的内容来识别欺骗性评论。首先根据评论的数量、频率和长度构建“水军”的识别模型,然后根据评论的长度、专业程度、情感密度、格式和情感失衡五个内容特征构建内容模型,最后结合基于F统计的无监督聚类算法和特征度对工业品的欺骗性评论进行检测。通过对汽车、手机、电脑等工业产品的测试,我们的方法取得了比现有方法更好的效果。其精度优于仅基于内容特征聚类的识别方法。
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引用次数: 3
Dynamic parallel machine scheduling with random breakdowns using the learning agent 基于学习代理的随机故障动态并行机器调度
Q3 Business, Management and Accounting Pub Date : 2016-11-12 DOI: 10.1504/IJSOI.2016.10001001
Biao Yuan, Zhibin Jiang, Lei Wang
Agent technology has been widely applied in the manufacturing process due to its flexibility, autonomy, and scalability. In this paper, the learning agent is proposed to solve a dynamic parallel machine scheduling problem which considers random breakdowns. The duty of the agent, which is based on the Q-learning algorithm, is to dynamically assign arriving jobs to idle machines according to the current state of its environment. A state-action table involving machine breakdowns is constructed to define the state of the agent's environment. Three rules, including SPT (Shortest Processing Time), EDD (Earliest Due Date) and FCFS (First Come First Served), are used as actions of the agent, and the e-greedy policy is adopted by the agent to select an action. In the simulation experiment, two different objectives, including minimising the maximum lateness and minimising the percentage of tardy jobs, are utilised to validate the ability of the learning agent. The results demonstrate that the proposed agent is suitable for the complex parallel machine environment.
Agent技术以其灵活性、自主性和可扩展性在制造过程中得到了广泛的应用。针对考虑随机故障的动态并行机器调度问题,提出了一种学习智能体。基于Q-learning算法的agent的职责是根据当前环境的状态动态地将到达的作业分配给空闲机器。构造一个包含机器故障的状态-动作表来定义代理环境的状态。使用SPT(最短处理时间)、EDD(最早到期日期)和FCFS(先到先服务)三条规则作为agent的动作,agent采用e-greedy策略选择动作。在仿真实验中,利用最小化最大迟到和最小化延迟作业百分比两个不同的目标来验证学习智能体的能力。结果表明,该智能体适用于复杂的并行机环境。
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引用次数: 4
Some efficient simulation budget allocation rules for simulation optimisation problems 仿真优化问题的一些有效的仿真预算分配规则
Q3 Business, Management and Accounting Pub Date : 2013-01-01 DOI: 10.1504/IJSOI.2013.059353
L. Lee, Chun-Hung Chen, E. P. Chew, Si Zhang, Juxin Li, N. A. Pujowidianto
In service industry, various decisions need to be made to design these service systems or improve their performances. In the face of complex systems and many choices, simulation is used to estimate the performance measures of each alternative when analytical expression is too complex or even unavailable. As multiple replications are required for each design, there is a need to efficiently allocate the simulation budget. The Optimal Computing Budget Allocation (OCBA) is an approach that intelligently allocates simulation budget for maximising the desired selection quality in finding the best alternative(s) and has demonstrated its ability in significantly enhancing simulation efficiency. In this paper, we present three latest developments on OCBA for the optimal subset selection, constrained optimisation, and multiobjective optimisation problems. The models, the corresponding asymptotically optimal allocation rules, are provided together with numerical results showing their efficiency. The proposed rules are also further discussed from the large deviations perspective.
在服务行业中,需要做出各种决策来设计这些服务系统或改进其性能。面对复杂的系统和众多的选择,在解析表达式过于复杂甚至不可用的情况下,利用仿真来估计每种选择的性能度量。由于每个设计都需要多次复制,因此需要有效地分配模拟预算。最优计算预算分配(OCBA)是一种智能分配仿真预算的方法,以最大限度地提高期望的选择质量,并在寻找最佳方案时证明了其显著提高仿真效率的能力。在本文中,我们介绍了OCBA在最优子集选择、约束优化和多目标优化问题上的三个最新进展。给出了相应的渐近最优分配规则模型,并给出了数值结果。本文还从大偏差的角度对拟议规则进行了进一步的讨论。
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引用次数: 3
A discrete simulation model for incorporating RFID technology into the Brazilian postal service 将RFID技术纳入巴西邮政服务的离散仿真模型
Q3 Business, Management and Accounting Pub Date : 2013-01-01 DOI: 10.1504/IJSOI.2013.059377
Jair Jairo Joris, X. L. Travassos, P. Figueiredo
The market of logistic operators in the segment of parcel delivery in Brazil has grown considerably in the last few years. This growth is caused mainly by e-commerce transactions. Companies that excel in this business offer services that enable traceability of objects and near real-time availability of information to customers. This research aims to study the current process for receiving and handling mail pouches at the Brazilian Postal Service (ECT), with the objective of verifying the technical viability using RFID – Radio Frequency Identification technology. Discrete simulation analysis is used for this purpose. It was found that ECT currently does not offer full traceability of its products. The applicability of RFID technology is determined. Based on the results of the simulations, advantages of the use of RFID tags are discussed.
在过去的几年里,巴西包裹递送领域的物流运营商市场有了相当大的增长。这种增长主要是由电子商务交易引起的。在这一领域表现出色的公司提供的服务能够对对象进行跟踪,并为客户提供近乎实时的信息可用性。本研究旨在研究巴西邮政服务(ECT)目前接收和处理邮袋的过程,目的是验证使用RFID(射频识别技术)的技术可行性。离散模拟分析用于此目的。发现ECT目前没有提供其产品的完整可追溯性。确定了RFID技术的适用性。根据仿真结果,讨论了使用RFID标签的优点。
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引用次数: 2
期刊
International Journal of Services Operations and Informatics
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