Pub Date : 1996-09-18DOI: 10.1109/IPCC.1996.552585
D. Blyth
In a world where Web pages can be generated automatically what sense does it make to discuss Web page design? Why can't a technical writer just write a document, "save as HTML" and coordinate with marketing's multimedia expert? The paper examines the presentation triangle as it applies to the First Rule of the Internet-"Speed Lives"-and takes the hypothesis that good Web page design: builds structures which improve speed and user connections; uses different file formats only to improve speed or to make new connections; provides attractive connections without disrupting speed (too much). In short, the paper (and Web site) takes the position that good Web page design has nothing to do with paper. It is connected to the Internet. But by the time a Web site is (well) connected, then the fundamental definition of a "document" has been altered-as well as the role of the technical writer.
{"title":"Web page design for HTML (and friends)","authors":"D. Blyth","doi":"10.1109/IPCC.1996.552585","DOIUrl":"https://doi.org/10.1109/IPCC.1996.552585","url":null,"abstract":"In a world where Web pages can be generated automatically what sense does it make to discuss Web page design? Why can't a technical writer just write a document, \"save as HTML\" and coordinate with marketing's multimedia expert? The paper examines the presentation triangle as it applies to the First Rule of the Internet-\"Speed Lives\"-and takes the hypothesis that good Web page design: builds structures which improve speed and user connections; uses different file formats only to improve speed or to make new connections; provides attractive connections without disrupting speed (too much). In short, the paper (and Web site) takes the position that good Web page design has nothing to do with paper. It is connected to the Internet. But by the time a Web site is (well) connected, then the fundamental definition of a \"document\" has been altered-as well as the role of the technical writer.","PeriodicalId":375251,"journal":{"name":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","volume":"31 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1996-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132247766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1996-09-18DOI: 10.1109/IPCC.1996.552594
M. Barchilon
Recently, there have been many articles about how electronic technology has influenced electronic resume design. In contrast, there has been little discussion about how the downsized, reengineered workplace has affected the ways to reshape resume content. Therefore, the article provides a flexible resume model to help professionals focus on the kind of content that is important in today's competitive business climate. It also shows that there is a need to include evidence of achievements and measurable data in resumes to greatly enhance the chances of employment.
{"title":"Designing resumes for success in the downsized, reengineered workplace","authors":"M. Barchilon","doi":"10.1109/IPCC.1996.552594","DOIUrl":"https://doi.org/10.1109/IPCC.1996.552594","url":null,"abstract":"Recently, there have been many articles about how electronic technology has influenced electronic resume design. In contrast, there has been little discussion about how the downsized, reengineered workplace has affected the ways to reshape resume content. Therefore, the article provides a flexible resume model to help professionals focus on the kind of content that is important in today's competitive business climate. It also shows that there is a need to include evidence of achievements and measurable data in resumes to greatly enhance the chances of employment.","PeriodicalId":375251,"journal":{"name":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","volume":"78 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1996-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133588488","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1996-09-18DOI: 10.1109/IPCC.1996.552586
T. Lau
With the exponential growth of Websites and the increasingly sophisticated users, organizations are competing for users' attention. It is not enough just to offer "cool stuff" on the Web and expect to attract repeated visitors. The paper details Sun Microsystems' attempt to revamp their corporate Website to encourage new and repeated visitors. Special emphasis is on the redesign of the home page, the user interface, our attempt to provide customized user environment and the use of document management systems to streamline and automate content management and maintenance.
{"title":"Revamping a corporate Web site: strategies and implementation","authors":"T. Lau","doi":"10.1109/IPCC.1996.552586","DOIUrl":"https://doi.org/10.1109/IPCC.1996.552586","url":null,"abstract":"With the exponential growth of Websites and the increasingly sophisticated users, organizations are competing for users' attention. It is not enough just to offer \"cool stuff\" on the Web and expect to attract repeated visitors. The paper details Sun Microsystems' attempt to revamp their corporate Website to encourage new and repeated visitors. Special emphasis is on the redesign of the home page, the user interface, our attempt to provide customized user environment and the use of document management systems to streamline and automate content management and maintenance.","PeriodicalId":375251,"journal":{"name":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1996-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116624009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1996-09-18DOI: 10.1109/IPCC.1996.552587
B. Northrop, A. D. Peck
Busy, busy, busy-too busy to read-just show me visually and make it entertaining. Plain and simple, people like stories with pictures. In the age of television, computers, videos, and the information superhighway, we want it all fast and simple. We cannot even listen to music anymore. We need a video to interpret the theme. Most often, visual materials are a vital part of any successful presentation. If they are appropriate and used effectively, they can ensure success in getting the message across simply and clearly. A superior presentation gives the audience an understanding of your subject that seems effortless. We provide some fundamental suggestions for preparing a great visual presentation, one that your audience will applaud. You can improve your next presentation by applying our recommendations for layout, design, font and size selection, as well as the use of color; tables, and figures. We also include suggestions for multiple author and subject presentations. Make your visuals stand out and be noticed. They are essential to communicating your message. If your visuals are not effective, your efforts are in vain. Have you ever sat through a talk and admired the visuals used? Your visuals can also be admired if you heed these helpful hints.
{"title":"Does loud clapping mean you gave a good presentation, or is your audience glad it's over? What makes a good visual presentation?","authors":"B. Northrop, A. D. Peck","doi":"10.1109/IPCC.1996.552587","DOIUrl":"https://doi.org/10.1109/IPCC.1996.552587","url":null,"abstract":"Busy, busy, busy-too busy to read-just show me visually and make it entertaining. Plain and simple, people like stories with pictures. In the age of television, computers, videos, and the information superhighway, we want it all fast and simple. We cannot even listen to music anymore. We need a video to interpret the theme. Most often, visual materials are a vital part of any successful presentation. If they are appropriate and used effectively, they can ensure success in getting the message across simply and clearly. A superior presentation gives the audience an understanding of your subject that seems effortless. We provide some fundamental suggestions for preparing a great visual presentation, one that your audience will applaud. You can improve your next presentation by applying our recommendations for layout, design, font and size selection, as well as the use of color; tables, and figures. We also include suggestions for multiple author and subject presentations. Make your visuals stand out and be noticed. They are essential to communicating your message. If your visuals are not effective, your efforts are in vain. Have you ever sat through a talk and admired the visuals used? Your visuals can also be admired if you heed these helpful hints.","PeriodicalId":375251,"journal":{"name":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1996-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122107004","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1996-09-18DOI: 10.1109/IPCC.1996.552704
R. Kiger
In 1995 NCR Services began a large scale deployment of two information management technologies that are primarily aimed at sharing problem-solving knowledge in the service environment. We first describe the features of Lotus Notes that are important to us in the computer service business. We then describe the limitations and problems of the hierarchical approaches used in Lotus Notes for retrieval of problem/solution knowledge. The discussion on the case-based retrieval (CBR) application focuses on how we overcame the problems. The balance of the paper expands on the definitions of, and relationships between data, information and knowledge.
{"title":"Expert system and Lotus Notes applications for retrieval of problem-solving knowledge and information","authors":"R. Kiger","doi":"10.1109/IPCC.1996.552704","DOIUrl":"https://doi.org/10.1109/IPCC.1996.552704","url":null,"abstract":"In 1995 NCR Services began a large scale deployment of two information management technologies that are primarily aimed at sharing problem-solving knowledge in the service environment. We first describe the features of Lotus Notes that are important to us in the computer service business. We then describe the limitations and problems of the hierarchical approaches used in Lotus Notes for retrieval of problem/solution knowledge. The discussion on the case-based retrieval (CBR) application focuses on how we overcame the problems. The balance of the paper expands on the definitions of, and relationships between data, information and knowledge.","PeriodicalId":375251,"journal":{"name":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","volume":"86 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1996-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121445837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1996-09-18DOI: 10.1109/IPCC.1996.552579
R. Hodgetts, C. W. Blackwell, J. Gibson
Many downsizing efforts have been ineffective because companies have not properly used communication to bring about the needed change. This paper examines how communication can be used to develop shared mind sets, empower the personnel, and effectively manage the overall process. Particular attention is given to successful efforts of firms such as General Electric, AT&T Universal Card Services, Valley Hospital Medical Center, Zytec, and other quality award-winning companies.
{"title":"Using effective communication to deal with downsizing","authors":"R. Hodgetts, C. W. Blackwell, J. Gibson","doi":"10.1109/IPCC.1996.552579","DOIUrl":"https://doi.org/10.1109/IPCC.1996.552579","url":null,"abstract":"Many downsizing efforts have been ineffective because companies have not properly used communication to bring about the needed change. This paper examines how communication can be used to develop shared mind sets, empower the personnel, and effectively manage the overall process. Particular attention is given to successful efforts of firms such as General Electric, AT&T Universal Card Services, Valley Hospital Medical Center, Zytec, and other quality award-winning companies.","PeriodicalId":375251,"journal":{"name":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1996-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122751215","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1996-09-18DOI: 10.1109/IPCC.1996.552593
C. Boiarsky
With such changes in the workplace as teaming, downsizing, and flattening of the management hierarchy, workers have acquired new responsibilities, including those involving written communication. Hourly workers are now writing job procedures, training manuals and tapes, incident reports, observation reports, and change proposals. Workers' assumption of the responsibility for these documents provides new opportunities for professional technical writers, including editing the documents these workers write, training these employees to write effectively, interpreting for nontechnical readers the documents written by these workers, and writing and designing a broad range of documents in a wide variety of genres and media.
{"title":"Re-engineering and you: the new kids on the block are the hourly workers and they're writing your documents","authors":"C. Boiarsky","doi":"10.1109/IPCC.1996.552593","DOIUrl":"https://doi.org/10.1109/IPCC.1996.552593","url":null,"abstract":"With such changes in the workplace as teaming, downsizing, and flattening of the management hierarchy, workers have acquired new responsibilities, including those involving written communication. Hourly workers are now writing job procedures, training manuals and tapes, incident reports, observation reports, and change proposals. Workers' assumption of the responsibility for these documents provides new opportunities for professional technical writers, including editing the documents these workers write, training these employees to write effectively, interpreting for nontechnical readers the documents written by these workers, and writing and designing a broad range of documents in a wide variety of genres and media.","PeriodicalId":375251,"journal":{"name":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1996-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124121812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1996-09-18DOI: 10.1109/IPCC.1996.552609
E. Wilde, R. Colvin
Editing for quality (EFQ) is a process used by writers and editors at IBM's Santa Teresa Software Development laboratory to ensure information deliverables will meet customers' requirements and expectations. This editing process includes an overall appraisal of the information unit as a numeric score, or "EFQ index". An EFQ edit consists of a thorough technical edit providing detailed comments to the writer, a written report summarizing the strengths and weaknesses of the information unit in each of the eight categories, and the EFQ index, which is a relative score on a scale of 1 to 100. This paper describes the EFQ process, how it improves the quality of information, and how it is expected to predict customer satisfaction. It also discusses the benefits to editors and writers, summarizing interviews conducted with those who have used the EFQ process.
{"title":"Editing for quality: how we're doing it","authors":"E. Wilde, R. Colvin","doi":"10.1109/IPCC.1996.552609","DOIUrl":"https://doi.org/10.1109/IPCC.1996.552609","url":null,"abstract":"Editing for quality (EFQ) is a process used by writers and editors at IBM's Santa Teresa Software Development laboratory to ensure information deliverables will meet customers' requirements and expectations. This editing process includes an overall appraisal of the information unit as a numeric score, or \"EFQ index\". An EFQ edit consists of a thorough technical edit providing detailed comments to the writer, a written report summarizing the strengths and weaknesses of the information unit in each of the eight categories, and the EFQ index, which is a relative score on a scale of 1 to 100. This paper describes the EFQ process, how it improves the quality of information, and how it is expected to predict customer satisfaction. It also discusses the benefits to editors and writers, summarizing interviews conducted with those who have used the EFQ process.","PeriodicalId":375251,"journal":{"name":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1996-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115374533","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1996-09-18DOI: 10.1109/IPCC.1996.552576
R. Ferguson
In 1994, Marakon's research services staff undertook the task of redesigning the information services provided. The objective was to create an environment that empowered the consultants to gather information on their own, whether at their home location or at the site of the client. This paper describes the steps taken to transform the function into a highly automated information resource that adds value by leveraging the consultant's time. The paper concludes with the lessons learned and the premise that the library staff must continously empower and aggressively meet the changing consultant information needs.
{"title":"The evolution of an information center","authors":"R. Ferguson","doi":"10.1109/IPCC.1996.552576","DOIUrl":"https://doi.org/10.1109/IPCC.1996.552576","url":null,"abstract":"In 1994, Marakon's research services staff undertook the task of redesigning the information services provided. The objective was to create an environment that empowered the consultants to gather information on their own, whether at their home location or at the site of the client. This paper describes the steps taken to transform the function into a highly automated information resource that adds value by leveraging the consultant's time. The paper concludes with the lessons learned and the premise that the library staff must continously empower and aggressively meet the changing consultant information needs.","PeriodicalId":375251,"journal":{"name":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","volume":"2014 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1996-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128103356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1996-09-18DOI: 10.1109/IPCC.1996.552598
T. Hood, L. Jorgensen
The study assessed the effects of headings in online information retrieval. In particular, it looks at single versus multiple (3) headings and text-character versus graphic-character based texts on a single display screen. Twenty participants read a single screen technical document formatted in each of four conditions: single and triple graphic headings and single and triple text headings. Multiple headings did not show improved retrieval times over single headings. However, text headings resulted in faster retrieval times than graphic headings. We conclude that content of headings serves an organizational function for the reader of online text.
{"title":"Online information retrieval with and without subheadings","authors":"T. Hood, L. Jorgensen","doi":"10.1109/IPCC.1996.552598","DOIUrl":"https://doi.org/10.1109/IPCC.1996.552598","url":null,"abstract":"The study assessed the effects of headings in online information retrieval. In particular, it looks at single versus multiple (3) headings and text-character versus graphic-character based texts on a single display screen. Twenty participants read a single screen technical document formatted in each of four conditions: single and triple graphic headings and single and triple text headings. Multiple headings did not show improved retrieval times over single headings. However, text headings resulted in faster retrieval times than graphic headings. We conclude that content of headings serves an organizational function for the reader of online text.","PeriodicalId":375251,"journal":{"name":"IPCC 96: Communication on the Fast Track. IPCC 96 Proceedings","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1996-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121592631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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