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A Conceptual Framework for Perceived Crowding in the Service Sector from the Lens of Psychological Reactance Theory 心理抗拒理论视角下服务业拥挤感知的概念框架
Pub Date : 2022-06-30 DOI: 10.31384/jisrmsse/2022.20.1.6
Qurat ul Ain, Abida Ellahi
This study explores how perceived crowding affects customers in the service sector. A Semi-structured interview guideline was developed to assemble data from forty customers of banks and telecom franchises. Analysis of the research was carried out by using qualitative research software Atlas. The findings suggest that perceived crowding, including social and spatial crowding, impacts customers behaviour emotionally and psychologically. They demonstrate altered behaviour when present in a crowded environment. Further, it was also found that certain elements helped customers tolerate the effects of spatial and social crowding; either types of customers, environment/infrastructure, or Frontline Service Employees behaviour during service attainment. Additionally, following the assumptions of the theory of psychological reactance, this study proposed a research model for future empirical studies. Findings also suggest that top management must consider the impact that perceived crowding produces on customers. Limitations and future research directions and theoretical and practical implications are also discussed.
本研究探讨知觉拥挤如何影响服务部门的顾客。开发了半结构化访谈指南,以收集来自40家银行和电信特许经营客户的数据。采用定性研究软件Atlas对研究结果进行分析。研究结果表明,感知到的拥挤,包括社交和空间拥挤,会在情感和心理上影响顾客的行为。它们在拥挤的环境中表现出不同的行为。此外,还发现某些因素有助于顾客忍受空间和社会拥挤的影响;客户类型、环境/基础设施或前线服务员工在服务过程中的行为。此外,根据心理抗拒理论的假设,本研究为未来的实证研究提出了研究模型。研究结果还表明,高层管理人员必须考虑到感知到的拥挤对顾客产生的影响。讨论了研究的局限性、未来的研究方向以及理论和实践意义。
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引用次数: 0
Value Relevance of Financial Reporting: In Pre IFRS, Post IFRS and Transition Regime 财务报告的价值相关性:在国际财务报告准则之前,之后和过渡制度
Pub Date : 2021-12-31 DOI: 10.31384/jisrmsse/2021.19.2.12
Nabeeha Zulfiqar, S. Javid, Ma Islam, Aisha Azhar, S. Naveed
The objective of this study is to test the influence of value relevance of accounting information (EPS, BV, CF, ROE) on the market share value of non-financial sector of Pakistan Stock Exchange (PSX) listed firms in the Pre & Post IFRS implementation period and transition regime. The study analyses the effectiveness of the quality measures of accounting information for the future prediction of market stock price and for investors to make better decisions for future investment. The targeted population of this study is the non-financial sector of PSX. The targeted sample is based on 41 non-financial public listed companies of PSX. The sample is based on those reported companies whose data is consecutively available for 18 years from 2001 to 2018. This study period has been chosen because this period covers the Pre and Post IFRS application period of Pakistan’s firms. The panel data and Ohlson (1995) price model are applied in the study. The findings conclude that the R-Square value of GLS analysis for post IFRS and Transition period is higher than pre-IFRS. It indicates that the Post IFRS application and transition regime periods indicate the quality measure of value relevant accounting information than the Pre IFRS application period. These both Post IFRS application period and transition regime show more valuable accounting measures for listed non-financial firms of PSX. This study concluded that the concurrent period of IFRS standards for non-financial listed firms impacts the value relevant accounting information to describe market share value.
本研究的目的是检验会计信息的价值相关性(每股收益、账面价值、财务净额、净资产收益率)对巴基斯坦证券交易所(PSX)上市公司非金融部门在IFRS实施前后和过渡制度下市场份额价值的影响。本研究分析了会计信息质量度量对未来市场股票价格预测的有效性,以及对投资者未来投资决策的有效性。本研究的目标人群是PSX的非金融部门。目标样本以PSX的41家非金融类上市公司为样本。样本基于2001年至2018年连续18年可获得数据的报告公司。之所以选择这一研究时期,是因为这一时期涵盖了巴基斯坦公司在国际财务报告准则实施前和实施后的时期。本研究采用面板数据和Ohlson(1995)价格模型。研究结果表明,在国际财务报告准则实施后和过渡期,GLS分析的r平方值高于国际财务报告准则实施前。它表明,在国际财务报告准则后的应用和过渡制度期间比在国际财务报告准则前的应用期间表明价值相关会计信息的质量衡量。这两个后国际财务报告准则的适用期限和过渡制度显示了更有价值的会计措施,上市非金融公司的PSX。本研究得出结论:非金融类上市公司IFRS准则的同步使用期影响了描述市场份额价值的相关会计信息的价值。
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引用次数: 0
Judicial System and Public Policy: Strategy for Expeditious Disposal of Backlog 司法系统与公共政策:快速处理积压案件的策略
Pub Date : 2021-12-31 DOI: 10.31384/jisrmsse/2021.19.2.11
R. Hassan, N. Ahmed, Fahim Ahmed Siddiqui
This study aims to identify the causes of delayed justice in Karachi district courts and analyse the critical causes of delay that the Pakistani judicial and legal system is confronting daily. Article 37 (d) of the Constitution of the Islamic Republic of Pakistan emphasise speedy, expeditious and inexpensive justice. World Justice Project Rule of Law Index has ranked Pakistan 130 out of 139 countries on various parameters, including civil and criminal courts. This research makes a comprehensive analysis of civil and criminal litigation in Pakistan for delay reduction. Unfortunately, less has been done previously in Pakistan and especially equal to none of quantitative. This research will focus on the quantitative aspect regarding the rule of law. Moreover, this study used factor analysis to identify the top contributing factors that cause subordinate courts delays. The linear regression model is used to determine and test the directions of the independent variables. This research measures significance of these factors to reject the null hypothesis at a 5% interval level. Similarly, linear regression is used for the cost of litigation to identify the relationship between independent and dependent variables, which is the ”cost of each hearing”. The results show that unnecessary adjournments on frivolous grounds are the most contributing factor of the delayed justice and filing of the miscellaneous applications on frivolous grounds, lack of skills and standardised level of training of both advocates as well as learned judges.
本研究旨在确定卡拉奇地区法院司法延误的原因,并分析巴基斯坦司法和法律制度每天面临的延误的关键原因。巴基斯坦伊斯兰共和国宪法第37 (d)条强调迅速、迅速和廉价的司法。世界司法项目法治指数在包括民事和刑事法院在内的各种参数中将巴基斯坦排在139个国家中的第130位。本研究综合分析了巴基斯坦民事和刑事诉讼中减少延误的情况。不幸的是,巴基斯坦以前做得很少,尤其是在数量上没有。本研究将集中在法治的定量方面。此外,本研究使用因子分析法找出导致下级法院延误的主要因素。使用线性回归模型来确定和检验自变量的方向。本研究测量这些因素的显著性,在5%的区间水平上拒绝原假设。同样,对诉讼成本采用线性回归来识别自变量与因变量之间的关系,即“每次听证的成本”。结果表明,不必要的休庭是造成司法延误和以琐碎理由提交杂项申请的最主要因素,也是律师和学识渊博的法官缺乏技能和标准化培训水平的最主要因素。
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引用次数: 0
Creating Public Value Through Reputation Management 通过声誉管理创造公共价值
Pub Date : 2021-12-31 DOI: 10.31384/jisrmsse/2021.19.2.8
Asmara Irfan, A. Sami
The central idea of this research is to find out how reputation management creates public value. The value system of an institution is very much important for its reputation. Reputation is associated with an institution’s ability to assure its employee’s requirements. An institution’s reputation explains its members’ opinion about its institution’s proficiency to create values comparative to its opponents. Universities do not give attention to managing their reputation in the long run. Public value can be considered a new thought for public sector organisations to manage their reputation. The public value of universities includes those ethics of an organisation that offer quality services to its students. To remain in the competition, universities have to handle their reputation by fulfilling their students’ demands. Reputation management is much argued in the business sector, and public value is discussed in different public organisations. Few researchers have discussed the relationship between reputation management and public value in the education sector. This study uses proportional random sampling. The sample for this study includes five public universities in Pakistan. To evaluate the collected data Partial Least Squares Structural Equation Modeling was used. The findings of this study confirm that there is a positive relationship between university reputation and public value.
本研究的中心思想是找出声誉管理如何创造公共价值。一个机构的价值体系对其声誉非常重要。声誉与一个机构保证其员工要求的能力有关。一个机构的声誉解释了其成员对该机构相对于其对手创造价值的熟练程度的看法。从长远来看,大学不重视管理自己的声誉。公共价值可以被认为是公共部门组织管理其声誉的新思路。大学的公共价值包括为学生提供优质服务的组织的道德规范。为了在竞争中保持优势,大学必须通过满足学生的需求来维护自己的声誉。声誉管理在商业领域备受争议,公共价值在不同的公共组织中得到讨论。很少有研究者讨论教育领域声誉管理与公共价值之间的关系。本研究采用比例随机抽样。本研究的样本包括巴基斯坦的五所公立大学。采用偏最小二乘结构方程模型对收集到的数据进行评价。本研究结果证实了大学声誉与公共价值之间存在正相关关系。
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引用次数: 0
Impact of Foreign Shareholdings on Agency Cost: Empirical Evidence from Pakistan 外资持股对代理成本的影响:来自巴基斯坦的经验证据
Pub Date : 2021-12-31 DOI: 10.31384/jisrmsse/2021.19.2.3
M. Asif, Sheraz Khan, Q. Shah
The purpose of this research is to investigate the effect of foreign shareholdings (FS) on agency cost and firm’s performance in nonfinancial listed firms of the Pakistan Stock Exchange (PSX). The authors employed the data set of agency cost, FS and corporate governance from 2012 to 2016. According to the recent literature Foreign Shareholdings (FS) can also be used as a powerful remedy to mitigate the dual type of agency problems. This study uses two proxies for agency cost, i.e. AUR and DER, and one for firm performance, i.e. Tobin’s Q, as dependent variables. Foreign direct investment is used as an explanatory variable and twelve independent variables. The study found that a higher level of the FS decreases the agency cost level under the asset utilisation ratio. It implies that foreign investment can benefit from employed assets due to superior abilities and advanced technology. While under discretionary expenditure ratio, FS has not significantly influenced agency cost. It is also found that FS significantly increase market base performance. The findings clarified that foreign investors play an important role in reducing agency costs and improving firm performance. In addition, the empirical evidence drifted towards the critical policy implication for emerging markets to allow foreign investors to invest in their firms to obtain maximum gains.
本研究旨在探讨外资持股对巴基斯坦证券交易所(PSX)非金融上市公司代理成本和公司绩效的影响。本文采用了2012 - 2016年代理成本、财务报表和公司治理的数据集。根据最近的文献,外资控股(FS)也可以作为缓解双重类型代理问题的有力补救措施。本研究使用代理成本的两个代理变量,即AUR和DER,以及企业绩效的一个代理变量,即托宾Q作为因变量。采用外商直接投资作为解释变量和12个自变量。研究发现,在资产利用率下,较高的金融服务水平降低了代理成本水平。它的意思是,外国投资可以从其所使用的资产中受益,因为它具有优越的能力和先进的技术。在可自由支配支出比例下,财务报表对代理成本没有显著影响。研究还发现,金融服务显著提高了市场基础绩效。研究结果表明,外国投资者在降低代理成本和提高企业绩效方面发挥着重要作用。此外,经验证据倾向于新兴市场允许外国投资者投资其公司以获得最大收益的关键政策含义。
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引用次数: 0
Pakistani Secondary School Teachers’ perspective of Meaning of Work 巴基斯坦中学教师的工作意义观
Pub Date : 2021-12-31 DOI: 10.31384/jisrmsse/2021.19.2.4
M. Majeed, Syeda Tuba Javaid
This qualitative study indicates the perspective of Pakistani secondary school teachers on the meaning and importance of work in their lives. The data was collected through in-depth recorded semi-structured interviews from 17 secondary school teachers and were analysed using narrative analysis. After a two-stage coding, the themes that developed included the economic meaning of work, psychological meaning of work, changes that make work more meaningful and reasons why working has lost its meaning. Findings indicated that work is an innate character of humans and it’s the source of satisfaction. Still, if parents become part of the system, more teaching resources and techniques applied, teacher opinion given importance would give more meaning to teachers’ work. When management is not supportive, teachers face disrespect and do not get due appraisals, or a salary increase made teachers’ meaning of work lost. In this way, this research facilitates the educational administration and leaders to understand the teachers and their needs which would help them appreciate the teachers properly and provide them with the incentives they deserve. It would also enhance the quality of teachers’ work and the quality of education. It is found that the teachers would work more enthusiastically if their opinions were given importance.
本质性研究显示巴基斯坦中学教师对工作在其生活中的意义和重要性的看法。数据是通过对17名中学教师的深度记录半结构化访谈收集的,并使用叙事分析进行分析。经过两个阶段的编码,发展出的主题包括工作的经济意义、工作的心理意义、使工作更有意义的变化以及工作失去意义的原因。研究结果表明,工作是人类与生俱来的特征,是满足感的来源。然而,如果家长成为系统的一部分,更多的教学资源和技术的应用,教师的意见得到重视,将使教师的工作更有意义。当管理层不支持时,教师受到不尊重,得不到应有的评价,或者加薪使教师失去了工作的意义。这样,本研究有助于教育行政部门和领导者了解教师和他们的需求,从而帮助他们正确地欣赏教师,并为他们提供应得的激励。这也将提高教师的工作质量和教育质量。我们发现,如果教师的意见得到重视,他们的工作将更加热情。
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引用次数: 0
Effect of Music on Consumer Emotions – An Analysis of Pakistani Restaurant Industry 音乐对消费者情绪的影响——巴基斯坦餐饮业分析
Pub Date : 2021-12-31 DOI: 10.31384/jisrmsse/2021.19.2.5
Nazia Rehman, Khurram Shakir, Ibrahim Noorani
Music is used for emotional control purposes and has been helpful in stress management and enhancing general well-being. Music could favourably affect consumers’ perceptions. The subject of this research is to see the connection between the music in Pakistani restaurants, as well as to analyse its impact on customer behaviour, and whether the music in the restaurant makes the customer pay more attention and make them spend more time in a restaurant. This study involved data collection and analysis from 395 Customers in a Pakistan restaurant industry. Smart PLS software was used to analyse the outcomes after data collection, and the conceptual framework was validated using structural equation modelling (SEM) and factor analysis. Based on our findings, background music and customers’ emotions are positively related. Further, results indicate that music is favourably connected to spending more time and money in the restaurant of Pakistan, with the mediation from consumers’ emotions. Background Music may aid in the growth of the Pakistan Restaurant industry since the findings of this study imply that customers will spend more money and time there due to the music. This study also suggests future research subjects on the evolution of the restaurant industry as a result of consumer emotions
音乐被用来控制情绪,并有助于压力管理和提高整体幸福感。音乐可以积极影响消费者的看法。本研究的主题是了解巴基斯坦餐馆音乐之间的联系,以及分析其对顾客行为的影响,以及餐馆的音乐是否使顾客更加关注并使他们在餐馆花费更多的时间。这项研究涉及对巴基斯坦餐饮业395名顾客的数据收集和分析。使用智能PLS软件分析数据收集后的结果,并使用结构方程建模(SEM)和因子分析验证概念框架。根据我们的研究结果,背景音乐与顾客的情绪呈正相关。此外,结果表明,在消费者情绪的调解下,音乐与在巴基斯坦餐馆花费更多时间和金钱有良好的联系。背景音乐可能有助于巴基斯坦餐饮业的发展,因为这项研究的结果表明,由于音乐,顾客会花更多的钱和时间。本研究也提出了未来的研究主题,即消费者情绪对餐饮业演变的影响
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引用次数: 0
Assortment on the Bases of Big-Data Analytics: A Quantitative Analysis on Retail Industry 基于大数据分析的分类:对零售业的定量分析
Pub Date : 2021-12-31 DOI: 10.31384/jisrmsse/2021.19.2.9
Sadia Shaikh, F. Sultan, M. Asim
Big-data analytics are treated as the future of technology and essential for the retail sector. The technology is especially beneficial for optimising daily operations and supply chain practices. However, there is a wide gap in the related literature in developing and Asian countries on this subject. On the other hand, retailing is one of the fastest-growing industries globally. Therefore, this study is specifically designed to understand the role of big data concerning the organised retail sector of Pakistan. The study’s primary objective is to assess the significance of technology in augmenting assortment strategies. However, the mediation of advanced algorithms and moderation of skilled data scientists are included in the research construct to increase research relevance to the pragmatic world. Results were determined by applying Partial least square structured equation modeling (PLS-SEM). The findings indicated that big data is a prolific constituent to optimise assortment in the retail sector of Pakistan. However, the technology would not produce the desired results without applying advanced algorithms. This study accentuates the actuality that advanced algorithms are essential to be analysed to use big-data most effectively to retrieve new information. Further studies may also be conducted in devising a comprehensive model which includes all the potent variables associated with store-layout design.
大数据分析被视为技术的未来,对零售业至关重要。该技术尤其有利于优化日常运营和供应链实践。然而,发展中国家和亚洲国家在这一问题上的相关文献存在很大差距。另一方面,零售业是全球增长最快的行业之一。因此,本研究旨在了解大数据在巴基斯坦有组织零售业中的作用。本研究的主要目的是评估技术在增加分类策略中的意义。然而,先进算法的中介和熟练数据科学家的调节被包括在研究结构中,以增加研究与实用世界的相关性。结果采用偏最小二乘结构方程模型(PLS-SEM)确定。研究结果表明,大数据是一个多产的组成部分,以优化分类在巴基斯坦的零售业。然而,如果不采用先进的算法,这项技术将无法产生预期的结果。这项研究强调了一个事实,即为了最有效地利用大数据检索新信息,分析先进的算法是必不可少的。还可以进行进一步的研究,以设计一个综合模型,其中包括与商店布局设计相关的所有有效变量。
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引用次数: 0
Impact of Institutional Environmental Factors on Project Performance- An Analysis on the Construction Projects in Lahore, Pakistan 制度环境因素对项目绩效的影响——以巴基斯坦拉合尔建设项目为例
Pub Date : 2021-12-31 DOI: 10.31384/jisrmsse/2021.19.2.2
Syeda Mehreen Kazmi, Aleena Shuja, S. H. Bukhari
The construction industry has experienced a dramatic boom in the economy over the last two years, due to the significance of CPEC in Pakistan. In the project’s performance, the role and concept of Institutional Environment have been extensively studied in previous literature. However, the analysis of these strategic constructs in construction firms has been minimal. Still, a gap exists in institutional factors concerning project performance. This paper aims to address this gap posits that Institutional Environmental Factors (IEFs) may impact the performance of the construction projects; also, there may be some factors that can impede or promote the performance of these projects. Data were collected from a sample of some construction firms’ management teams through semi-structured interviews. Study results suggested that coercive & normative factors of the institutional environment have a significant impact on the project performance concerning time delays and cost escalation. However, mimetic factors have less impact. This study also tries to assimilate the importance of institutional factors with the policy-making aspects of construction firms which can affect the performance of the projects. Future implications and limitations of the study are also discussed.
由于中巴经济走廊在巴基斯坦的重要性,建筑业在过去两年中经历了巨大的经济繁荣。在项目绩效中,制度环境的作用和概念在以往的文献中得到了广泛的研究。然而,对建筑公司这些战略结构的分析却很少。但是,影响项目绩效的制度因素还存在差距。本文旨在弥补这一缺口,认为制度环境因素可能影响建设项目绩效;此外,可能有一些因素会阻碍或促进这些项目的绩效。通过半结构化访谈,从一些建筑公司的管理团队中收集数据。研究结果表明,制度环境的强制性和规范性因素对项目绩效有显著影响,包括时间延迟和成本上升。然而,模仿因素的影响较小。本研究还试图将制度因素的重要性与建筑公司决策方面的影响项目绩效的因素结合起来。本文还讨论了未来研究的意义和局限性。
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引用次数: 0
School Performance and the Proposed Strategic Plan: The Case of a Laboratory School 学校表现与拟议的策略计划:以一所实验学校为例
Pub Date : 2021-12-31 DOI: 10.31384/jisrmsse/2021.19.2.7
Gerry S. Digo
This study determined the laboratory school’s performance and developed a three-year strategic plan to enhance its organizational performance. The researcher used a descriptive survey design, and the survey results were analyzed using frequency count and mean. The participants consisted of the school management, alumni, faculty, nonteaching staff, and students. Purposive sampling was used to select 101 participants within a school year for the study. The analysis and synthesis of data showed that the areas that needed attention were reducing the number of students per class, formulating faculty development programs, conducting in-service training, and hiring competent teachers. Further, developing the laboratory school’s purpose, values statement, objectives, key improvement strategies conducting operational research, publication of research studies, funding for faculty research, providing incentives for researchers, and preparing the vision-mission for the laboratory school are recommended in this study. These findings are addressed in the strategic plan developed for review and approval of the management committee to achieve organizational effectiveness and raise the performance of the laboratory school. Finally, this study may ensure the continued operation of the laboratory schools in state universities and colleges.
本研究确定了实验学校的绩效,并制定了三年战略计划,以提高其组织绩效。研究者采用描述性调查设计,调查结果采用频率计数和平均值进行分析。参与者包括学校管理层、校友、教职员工、非教职员工和学生。有目的的抽样方法是在一个学年内选择101名参与者进行研究。对数据的分析和综合表明,需要关注的领域是减少每班学生的数量,制定教师发展计划,进行在职培训,以及雇用称职的教师。此外,本研究还建议发展实验室学院的宗旨、价值观、目标、关键改进策略、开展运筹学研究、发表研究报告、资助教师研究、为研究人员提供激励,并为实验室学院的愿景使命做好准备。这些发现在战略计划中得到了解决,以供管理委员会审查和批准,以实现组织效率并提高实验学院的绩效。最后,本研究可确保州立大学和学院实验学校的持续运作。
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引用次数: 1
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Journal of Independent Studies and Research-Management, Social Sciences and Economics
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