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The future of banking in the platform economy 平台经济下银行业的未来
Q4 Business, Management and Accounting Pub Date : 2019-11-18 DOI: 10.1108/sl-09-2019-0139
Sarah Diamond, N. Drury, Anthony Lipp, Anthony Marshall, Shanker Ramamurthy, Likhit Wagle
PurposeTo better understand where the banking industry is heading and how it can thrive in the new environment of converged industries and competition, the IBM Institute for Business Value, in collaboration with Oxford Economics, surveyed 850 banking and financial markets executives across all major geographies and a variety of C-suite roles.Design/methodology/approachThe survey sought answers to three key questions: What impacts are the changing currents around ecosystems, business models and business economics having on banking and other financial services organizations? What strategies are likely to be most successful for banks to adopt over the next few years? What steps can banking leaders adopt today to accelerate their progress toward obtaining a leading competitive position?FindingsMost senior executives surveyed – 72 percent – agree that platform business models – and the ecosystems that underpin them – are disruptive for the banking industry: 70 percent of executives say that platform business models are driving changes in traditional value chains across the industry. 69 percent acknowledge that platforms are disrupting their organization’s own business and operating models.Practical implicationsAs many as 79 percent of banking executives globally say that adoption of platform business models will help them achieve sustainable differentiation and competitive advantage with benefits across multiple dimensions. They identify profitability, innovation and access to markets as the top-three areas where platform models can drive advantage.Originality/valueVisionary banks believe engagement with partners across platforms should increase their commitment to innovation, especially relating to the search for new and more valuable product and service combinations. They realize that radical transformation is required across business and operating models and in the way resources, business processes and technologies are assembled to create value.
目的为了更好地了解银行业的发展方向,以及如何在融合行业和竞争的新环境中蓬勃发展,IBM商业价值研究所与牛津经济学院合作,调查了所有主要地区和各种高管职位的850名银行和金融市场高管。设计/方法论/方法该调查寻求三个关键问题的答案:生态系统、商业模式和商业经济的变化趋势对银行和其他金融服务组织有什么影响?银行在未来几年采取的最成功的策略是什么?如今,银行业领导人可以采取哪些措施来加快他们在获得领先竞争地位方面的进展?调查结果大多数接受调查的高管(72%)都认为平台商业模式及其支撑的生态系统对银行业具有破坏性:70%的高管表示,平台商业模式正在推动整个行业传统价值链的变革。69%的人承认平台正在扰乱他们组织自身的业务和运营模式。实际含义全球多达79%的银行业高管表示,采用平台商业模式将帮助他们实现可持续的差异化和竞争优势,并从多个方面受益。他们将盈利能力、创新和市场准入确定为平台模式能够带来优势的前三个领域。创意/价值有远见的银行认为,与跨平台合作伙伴的接触应该增加他们对创新的承诺,尤其是在寻找新的、更有价值的产品和服务组合方面。他们意识到,需要在整个业务和运营模式中,以及在资源、业务流程和技术的组合方式上进行彻底的变革,以创造价值。
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引用次数: 5
Disruptive technologies, “Black Swans” and corporate innovation strategy 颠覆性技术、“黑天鹅”与企业创新战略
Q4 Business, Management and Accounting Pub Date : 2019-11-18 DOI: 10.1108/sl-10-2019-0148
J. Calandro, Vivek Paharia
PurposeThe books, The Innovator’s Dilemma and Fooled by Randomness were best-sellers, and both books’ authors rightly have legions of followers. Nevertheless, the dynamics each author analyzed so well continue to plague many executives. Why? Is there some way to close the analytical loop between these two extremes? Put another way, is there a practical method of being productive and profitable in “normal” environments while at the same time working to capitalize on the impact of volatile disruption? This paper presents a practical approach for doing so that builds on prior research.Design/methodology/approachThis paper differentiates between the normal, linear environment of “business as usual” (BaU) and the volatile, nonlinear environments of disruption to both upside and the downside. It then profiles how to navigate each environment, illustrated by way of examples.FindingsOur findings, which are supported by historical and contemporary examples, are that leading executives consistently navigate the environments of BaU and disruption due to explicit strategic decisions based on an “information advantage,” which is knowledge that their competitors either do not have or choose to ignore. Such advantages are monetized by efficient operations in BaU and by economically, which is to say strategically, benefiting from disruptive volatility to the upside and/or avoiding it on the downside, over time.Practical implicationsManagerial focus should be directed to potentially disruptive innovations and other kinds of ambiguous threats, which could develop to be strategically significant over time, and these need to be tracked in a meaningful way. To benefit from an information advantage, executives must selectively – that is, strategically – make small investments that could either payoff dynamically or economically mitigate the risk of extreme losses over time.Originality/valueThis paper offers executives a practical explanation why the environments of BaU and disruption must be analyzed and planned for separately by different functions. Doing so facilitates the efficient realization of corporate goals and objectives over time in both normal (linear) and highly volatile (nonlinear) environments.
目的《创新者的困境》和《被随机性愚弄》这两本书都是畅销书,两本书的作者都有大批追随者。尽管如此,每位作者分析得如此之好的动态仍然困扰着许多高管。为什么?有没有办法关闭这两个极端之间的分析循环?换言之,是否有一种在“正常”环境中保持生产力和盈利的实用方法,同时努力利用波动性中断的影响?本文在前人研究的基础上提出了一种切实可行的方法。设计/方法论/方法本文区分了“一切如常”(BaU)的正常线性环境和上行和下行中断的波动非线性环境。然后,它通过示例的方式介绍了如何导航每个环境。发现我们的发现得到了历史和当代例子的支持,即领先的高管在基于“信息优势”的明确战略决策的BaU和混乱环境中始终如一地游刃有余,而这些信息优势是他们的竞争对手不具备或选择忽视的。这些优势通过巴乌的高效运营和经济上的货币化,也就是说,随着时间的推移,从破坏性的波动中受益,向上和/或避免向下。实际含义管理重点应指向潜在的破坏性创新和其他类型的模糊威胁,这些威胁可能会随着时间的推移而发展为具有战略意义,需要以有意义的方式进行跟踪。为了从信息优势中获益,高管们必须有选择地——也就是说,从战略上——进行小额投资,这些投资可以动态回报,也可以在经济上减轻长期极端损失的风险。独创性/价值本文为高管们提供了一个实用的解释,为什么BaU和中断的环境必须由不同的职能部门分别进行分析和规划。这样做有助于在正常(线性)和高度波动(非线性)环境中随着时间的推移高效实现公司目标。
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引用次数: 2
Customering: the mindset of a revolutionary model 顾客:一种革命性模式的思维模式
Q4 Business, Management and Accounting Pub Date : 2019-11-18 DOI: 10.1108/sl-08-2019-0124
B. J. Pine
PurposeAs information technology and digital networking advances, success increasingly means designing offerings that respond to customers as the unique individuals they are – whether consumers or corporations – with specific needs and preferences. “Customering seeks to create a customized offering that meets the individual wants, needs and desires of each particular customer, both at a specific moment in time and on into a future relationship”.Design/methodology/approachCustomering starts with the customer – not the product – and pulls together intelligence about the wants, needs and desires of this individual customer before you determine what to sell.FindingsTo practice customering successfully companies pull intelligence from individual customers – so that the information will benefit that particular customer – and then pull the offerings through its own operations to meet an individual customer’s needs.Practical implicationsTo practice customering, companies also must surround their offerings with experiences that draw potential customers in, engage them in the process of discovery and help them see the possibilities in the relationship.Originality/valueArticle introduces the reader to the concept of customering, a radical strategic model proposed by the author who introduced S&L readers to “mass customization” and “experience marketing.” Customering must be customer-centric: that means placing the one who pays you money at the center of everything you do.
随着信息技术和数字网络的发展,成功越来越意味着设计产品,以满足客户的独特个体——无论是消费者还是企业——的特定需求和偏好。“客户服务旨在创造一种定制的产品,以满足每个特定客户的个人需求和愿望,无论是在特定的时刻还是在未来的关系中。”设计/方法/方法客户服务始于客户——而不是产品——在你决定卖什么之前,要把每个客户想要的、需要的和渴望的信息综合起来。为了成功地实践客户服务,公司从个人客户那里获取情报——这样信息就会使那个特定的客户受益——然后通过自己的运营来提供产品,以满足个人客户的需求。实践意义为了实践客户,公司还必须围绕他们的产品提供吸引潜在客户的体验,让他们参与发现的过程,并帮助他们看到关系中的可能性。这篇文章向读者介绍了客户的概念,这是作者提出的一种激进的战略模式,他向S&L读者介绍了“大规模定制”和“体验营销”。客户必须以客户为中心:这意味着要把给你钱的人放在你所做的一切事情的中心。
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引用次数: 0
Radical cost innovation 激进的成本创新
Q4 Business, Management and Accounting Pub Date : 2019-09-16 DOI: 10.1108/sl-09-2019-177
V. Narayanan
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引用次数: 4
Digital maturity – the new competitive goal 数字化成熟度——新的竞争目标
Q4 Business, Management and Accounting Pub Date : 2019-09-16 DOI: 10.1108/SL-06-2019-0084
David Rader
PurposeThe authors of “The Digital Fallacy” are interviewed by veteran strategist David Rader. They envision digital implementation as a learning journey rather than a time-boxed program. They name the journey “Digital Maturity.”Design/methodology/approachExplains how Digital Maturity is a way of applying digital technology – at first to promote efficiency and ultimately in creative ways to innovate new business models – an operation that continues to grow and evolve.FindingsDigitally mature companies are more likely to be agile, experimental, risk tolerant, collaborative and learning organizations.Practical implicationsGetting started can begin with identifying leaders within the organization with characteristics exhibited by digitally mature organizations and tasking them and a team with an effort that allows them to test fast, learn fast and scale fast.Originality/valueCompanies often start by focusing on efficiency gains, then move to better use of data for decision making and then lastly to employ technology to transform their offerings and business models. The final stage is where the greatest value from digital maturity is achieved.
目的《数字谬误》的作者接受了资深战略家David Rader的采访。他们将数字化实施设想为一次学习之旅,而不是一个时间限制的项目。他们将这段旅程命名为“数字成熟度”。设计/方法论/方法解释了数字成熟度是如何应用数字技术的一种方式——最初是为了提高效率,最终是以创造性的方式创新新的商业模式——这是一种不断发展和演变的业务。发现数字化成熟的公司更有可能是敏捷、实验、风险容忍、协作和学习型组织。实际含义入门可以从识别组织中具有数字成熟组织所表现出的特征的领导者开始,并为他们和团队分配任务,使他们能够快速测试、快速学习和快速扩展。独创性/价值公司通常从关注效率提高开始,然后转向更好地利用数据进行决策,最后利用技术来改变其产品和商业模式。最后一个阶段是实现数字化成熟度的最大价值。
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引用次数: 8
Thriving in the era of the “connected customer” 在“互联客户”时代蓬勃发展
Q4 Business, Management and Accounting Pub Date : 2019-09-16 DOI: 10.1108/SL-05-2019-0074
B. Leavy
PurposeHow can strategists and their companies learn to survive and thrive in this new “connected customer” competitive environment? This is the question that Nicholaj Siggelkow and Christian Terwiesch set out to address in their latest book, Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage.Design/methodology/approachA guide to building better business models in a new “connected customer” competitive environment.FindingsThe key promise is that a connected strategy can allow a firm to increase the customer’s happiness – or ‘willingness to pay’ – while at the same time reducing the cost of creating this better experience. The efficiency frontier is the graphical representation of the trade-off between ‘willingness to pay’ and fulfillment cost.Practical implicationsInstead of selling a product, firms can sell an outcome by creating a pay-for-performance network.Originality/valueThe biggest potential of connected strategies is to be able to move up the hierarchy of needs of a customer. By learning more about a particular customer a firm is able to personalize the offering and create a better fit between the needs of a customer and the available product/service.
目的:战略家和他们的公司如何学会在这个新的“互联客户”竞争环境中生存和发展?这是Nicholaj Siggelkow和Christian Terwiesch在他们的新书《连接战略:为竞争优势建立持续的客户关系》中提出的问题。设计/方法论/方法在新的“联系客户”竞争环境中建立更好的商业模式的指南。关键的承诺是,一个连接的战略可以让公司增加客户的幸福感——或“支付意愿”——同时降低创造这种更好体验的成本。效率边界是“支付意愿”和履行成本之间权衡的图形表示。实际意义:企业可以通过建立按绩效付费的网络来销售产品,而不是销售产品。独创性/价值关联策略的最大潜力在于能够提升客户的需求层次。通过更多地了解一个特定的客户,公司能够提供个性化的服务,并在客户的需求和可用的产品/服务之间创造更好的匹配。
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引用次数: 1
The future of followership 追随者的未来
Q4 Business, Management and Accounting Pub Date : 2019-08-27 DOI: 10.1108/sl-07-2019-0109
B. Kellerman
PurposeAs the author defines “followership” followers cannot have authority. But, they can and increasingly they do have power and influence. Social media embolden followers to pressure leaders, to push leaders as they never have previously been pressured or pushed. The author explores the consequences of this new dynamic.Design/methodology/approachThe author urges that a curriculum be developed by academics and trainers that includes teaching the fundamentals of followership and learning what constitutes a follower who is as ethical as effective.FindingsHistory is replete with examples of what goes wrong when individual answerability is abdicated and followers have the responsibility learn how to use their power to pressure their organizations to act ethically and morally.Originality/valueImplicit in the growing if still modest interest in followers by researchers and trainers is the implication that the leadership industry is now obliged – for moral, intellectual and practical reasons – to pay them some increased level of attention. This article makes the case that followers have more power than ever before and need to learn how to use it ethically and morally.
作者定义了“追随者”,追随者不能有权威。但是,他们可以,而且他们确实拥有越来越多的权力和影响力。社交媒体鼓励追随者向领导人施压,以前所未有的方式向领导人施压。作者探讨了这种新动态的后果。设计/方法/方法作者敦促学者和培训师开发一门课程,其中包括教授追随者的基础知识,以及学习什么是既道德又有效的追随者。历史上有很多例子表明,当个人的责任被放弃,追随者有责任学习如何利用他们的权力向他们的组织施加压力,使其采取合乎道德和道德的行动时,会出现什么问题。原创性/价值研究人员和培训师对追随者的兴趣虽然仍然不大,但日益增长,这其中隐含着这样一种含义:领导力行业现在有义务——出于道德、智力和实际原因——对追随者给予某种程度的关注。这篇文章表明,追随者比以往任何时候都有更多的权力,需要学习如何在伦理和道德上使用它。
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引用次数: 4
Editor’s letter 编辑的信
Q4 Business, Management and Accounting Pub Date : 2019-07-23 DOI: 10.1108/sl-07-2019-170
Robert M. Robert
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引用次数: 0
Leading innovation – resolving creativity’s paradoxes 引领创新——解决创造力的悖论
Q4 Business, Management and Accounting Pub Date : 2019-07-16 DOI: 10.1108/SL-04-2019-0053
B. Leavy
PurposeCorporate innovation is an often misunderstood process, largely because managing it successfully requires inherently contradictory aims, such as control and freedom. This article looks at a variety of approaches by leading authorities.Design/methodology/approachA number of recent books have examined the paradoxical tensions at the heart of the innovation process. The article assesses the guidance they offer practitioners on how to manage a process replete with conflict and contradictions.FindingsSeveral authors suggest unconventional approaches to unleash the talents of individuals and groups in ways that are productive for the organization.Practical implicationsOne of the main challenges in leading innovation is to cultivate both cohesion and dissent.Originality/valueThis masterclass is a useful primer for practitioners leading an innovation initiative.
目的企业创新是一个经常被误解的过程,主要是因为成功管理它需要内在矛盾的目标,如控制和自由。这篇文章着眼于领导当局的各种方法。设计/方法论/方法最近的一些书探讨了创新过程核心的矛盾紧张关系。这篇文章评估了他们为从业者提供的关于如何管理充满冲突和矛盾的过程的指导。发现几位作者提出了非传统的方法,以对组织有成效的方式释放个人和团体的才能。实践意义引领创新的主要挑战之一是培养凝聚力和异议。独创性/价值这门大师课对于领导创新计划的从业者来说是一门有用的入门课。
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引用次数: 0
When information technology succeeds as good medicine and effective strategy 当信息技术成功成为一剂良药和有效的策略
Q4 Business, Management and Accounting Pub Date : 2019-07-16 DOI: 10.1108/SL-07-2019-171
R. Wood
In his new book,World Class: A Story of Adversity, Transformation and Success at NYU Langone Health, Dr. William A. Haseltine reports on a process that he thinks will improve health care quality and reduce costs through good leadership and strategic management of information technology. Moreover, he thinks the method can be used to solve technology and management problems in many other kinds of big organizations.
William A. Haseltine博士在他的新书《世界一流:纽约大学朗格尼医疗中心逆境、转型和成功的故事》中报告了一个过程,他认为通过良好的领导和信息技术的战略管理,可以提高医疗质量,降低成本。此外,他认为该方法可以用于解决许多其他类型的大型组织的技术和管理问题。
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引用次数: 0
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Strategy and Leadership
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